Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Charlotte
ProgentProgentís consulting support for IT service organizations in Charlotte North Caroline allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent augmentation of your in-house IT support group. This can ease the way for you to grow your client base, close gaps in your service offerings, satisfy your customers, and increase your profits.

Progent's roster of network experts, PC integration and troubleshooting technicians, IT administrators, and data security professionals have worked as transparent extensions to the IT staffs of some of the country's biggest IT support firms. Progentís range of technical knowledge allows you to broaden the scope of your IT support business, and Progentís close integration with your support team lets you promote and preserve your company's brand.

Progent is an IT support firm with 20 years of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private computer support company in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for IT service providers offers transparent resale to your customers of world-class IT services. Progent invoices you exclusively and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the heart of an effective IT Call Center. But full-featured ticketing systems are not just expensive to acquire and staff, but a hassle to configure and manage. Smaller IT service providers rarely have the necessary resources. Progent's Call Center and ticketing solution gives IT support organizations a practical way to retain their company branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support workload, the range of technical issues your firm can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's remote desktop support staff delivers Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Normal service hours are from 5am to 7pm PST, five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite service in major metros is offered across the country at additional cost.
  • You keep complete control of your clients and invoicing.
  • Your customers enter incident reports via your custom branded web portal, an 800 phone number, or by sending a request to your designated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's Service Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service providers allows you to become a single source for virtually all technical guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies at your own pace without having to turn down new business due to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your in-house IT service team, under your coordination, and invoices you instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Reporting: Progent uses an enterprise-class service reporting platform to make sure all IT services delivered are fully described. This enables your IT support organization to transfer account responsibilities to in-house personnel when you have sufficient people and relevant skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably take on additional jobs outside your main fields of excellence and open additional geographies without assuming the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network support provider by offering more services to more clients using your own company name.
  • Flesh Out Your Services Catalog: Progent offers world-class expertise in a wide array of technologies and can be a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable team of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Customers Satisfied: Satisfied customers are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has provided online IT support from Help Desk services to advanced consulting. Efficient online service saves money while delivering fast results.
  • Advanced Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more about Progent's certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Charlotte, North Caroline Organizations
Progent's veteran team of certified consultants and technical experts can provide Charlotte, North Caroline organizations a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Charlotte, North Caroline
For more information about Progent's reseller support for IT service firms in Charlotte, North Caroline, call 1-800-993-9400 or visit Contact Progent.