Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Charlotte
ProgentProgent's consulting services for IT service firms in Charlotte North Caroline allows your company to provide your clients Progent's consulting expertise and Help Desk support with your own branding as a transparent extension of your in-house IT services team. This can ease the way for you to add to your client base, expand your service catalog, create happy clients, and improve your profits.

Progent's nationwide roster of network infrastructure experts, desktop integration and troubleshooting technicians, network admins, and cybersecurity professionals have acted as transparent adjuncts to the IT staffs of some of the country's largest IT support businesses. Progent's range of expertise enables you to widen the capabilities of your IT service business, and Progent's transparency helps you promote and protect your company's brand.

Progent is an IT consulting company with 20 years of experience providing online consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for IT service providers offers seamless resale to your clients of world-class IT services. Progent invoices you exclusively and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an effective IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but a hassle to configure and manage. Small or niche IT support firms do not have the necessary resources. Progent's Service Desk and ticketing program gives IT service organizations a practical way to retain their custom branding while delivering their customers world-class desktop support built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution enable you to expand your physical and virtual support volume, the range of technical issues your business can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's online desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in larger metro areas is available across the US at additional cost.
  • You retain complete control of your customers and billing.
  • Your clients enter service requests by means of your branded web portal, a toll-free phone number, or by directing an email to your designated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a sole source for practically all IT guidance and troubleshooting your clients may require. You can build your team and core in-house competencies steadily without being forced to decline opportunities owing to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service group, responding to your management, and bills you instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Detailed Service Reporting: Progent utilizes an advanced reporting platform to ensure that all services performed are thoroughly documented. This enables your IT support organization to transfer service responsibilities to in-house consultants once you have sufficient staff and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and safely take on additional jobs beyond your core fields of excellence and serve additional geographies without the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive network support provider by offering more services to more customers under your own company name.
  • Add to Your IT Support Portfolio: Progent offers top-tier expertise in a broad array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: With a sizable team of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Keep Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
  • Online Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Help Desk support to advanced consulting. Efficient remote service cuts costs and produces fast results.
  • Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Charlotte, North Caroline Organizations
Progent's veteran roster of certified consultants can deliver Charlotte, North Caroline companies a wide range of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Consulting Support for IT Service Firms in Charlotte, North Caroline
For more information about Progent's reseller program for network service organizations in Charlotte, North Caroline, call 1-800-993-9400 or see Contact Progent.