Charlotte Consulting for Network Support Organizations
Seamless Temporary Staff Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Charlotte
Progent’s consulting support for IT service organizations in Charlotte North Caroline allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent augmentation of your in-house IT support group. This can ease the way for you to grow your client base, close gaps in your service offerings, satisfy your customers, and increase your profits.
Progent's roster of network experts, PC integration and troubleshooting technicians, IT administrators, and data security professionals have worked as transparent extensions to the IT staffs of some of the country's biggest IT support firms. Progent’s range of technical knowledge allows you to broaden the scope of your IT support business, and Progent’s close integration with your support team lets you promote and preserve your company's brand.
Progent is an IT support firm with 20 years of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private computer support company in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's reseller program for IT service providers offers transparent resale to your customers of world-class IT services. Progent invoices you exclusively and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the heart of an effective IT Call Center. But full-featured ticketing systems are not just expensive to acquire and staff, but a hassle to configure and manage. Smaller IT service providers rarely have the necessary resources. Progent's Call Center and ticketing solution gives IT support organizations a practical way to retain their company branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support workload, the range of technical issues your firm can take on, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT service companies include:
- Progent's remote desktop support staff delivers Level 1 end user support with 1-hour SLA to begin work during normal work hours.
- Normal service hours are from 5am to 7pm PST, five days a week.
- Extended support is offered at extra cost.
- Optional onsite service in major metros is offered across the country at additional cost.
- You keep complete control of your clients and invoicing.
- Your customers enter incident reports via your custom branded web portal, an 800 phone number, or by sending a request to your designated email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting for IT service providers allows you to become a single source for virtually all technical guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies at your own pace without having to turn down new business due to a lack of in-house expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a seamless extension of your in-house IT service team, under your coordination, and invoices you instead of your client.
- By-the-Minute Billing: Progent charges by the minute to minimize expenses.
- Detailed Service Reporting: Progent uses an enterprise-class service reporting platform to make sure all IT services delivered are fully described. This enables your IT support organization to transfer account responsibilities to in-house personnel when you have sufficient people and relevant skill sets.
- Safely Expand Your IT Support Practice: You can quickly and affordably take on additional jobs outside your main fields of excellence and open additional geographies without assuming the risks involved with increasing your full-time staff too quickly.
- Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network support provider by offering more services to more clients using your own company name.
- Flesh Out Your Services Catalog: Progent offers world-class expertise in a wide array of technologies and can be a dependable reservoir of skills for expanding your IT support operations.
- Rapid Problem Escalation: Thanks to a sizable team of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
- Keep Your Customers Satisfied: Satisfied customers are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise outside the fold.
- Online Technical Support Professionals: For two decades, Progent has provided online IT support from Help Desk services to advanced consulting. Efficient online service saves money while delivering fast results.
- Advanced Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas for Charlotte, North Caroline Organizations
Progent's veteran team of certified consultants and technical experts can provide Charlotte, North Caroline organizations a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure AD Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Expertise
- Microsoft Azure, AWS, Google Cloud
- Online IT Technical Support
- Teleworker Support
- Cisco Network
- Juniper Infrastructure
- Cisco Routers Experts
- Cybersecurity Consultants
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Support Services
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Management
- Windows Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Integration
- Apple iPhone Support
- Google Android Phone Integration
- Ransomware Defense
- Data Backup/Restore Solutions
- Cisco IP Voice Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Program for IT Service Firms in Charlotte, North Caroline For more information about Progent's reseller support for IT service firms in Charlotte, North Caroline, call 1-800-993-9400 or visit Contact Progent.
An index of content::
NetDocs Teleworkers Services
Emergency NetDocs Configuration Professionals
NetDocuments (NetDocs) is a leading cloud-based document management system built specifically for the legal profession. Progent offers remote guidance from NetDocuments experts to help your law firm to plan, deploy, administer, optimize, or troubleshoot a document management system (DMS) solution based on NetDocuments.
Design Firm Mid-sized Company
IT Technical Support Company Small-Medium Business
Progent provides technical support for medium size businesses who have 100 to 250 network users. The mid-size company or office has typically been an underserved part of the market for IT support services. The cost structures and service delivery models of large third-party service organizations make them too costly for the typical small company or small medium business (SMB), which usually has a modest IT budget with which to maintain an IT system whose complexity and capability are frequently similar to the information systems of much bigger companies. Progent's service delivery model, which takes full advantage of online service, virtual network technology and proactive server monitoring, significantly lowers the network support costs of an SMB while offering the small company with enterprise-level service from professional, IT consultants knowledgeable in a wide array of midsized business network solutions. If your mid-sized company or small business is looking for levels of IT support appropriate for a medium size office without paying enterprise costs, call Progent.
Android remote access Technical Consultant
Technology Consulting Android DNS
Progent's veteran group of network consultants and application experts have extensive experience delivering online and on-premises support for organizations of any size who need to incorporate Android phones into their information networks so that mobile clients can communicate and collaborate while on the go. Progent has the range of skills to solve network problems that span multiple vendors and that represent a mix of older and current technology. Progent offers cost-effective remote expertise to help you with any stage of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional support to help you to handle particularly stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to help you complete strategic IT projects on time and on budget. Progent can help with on-premises, cloud-based, or hybrid network environments and can provide support for operating systems, applications, management utilities and hardware infrastructure. Progent also can provide customized group or individual training sessions to help you manage and operate Android phones and tablets to maximize their business value.
System Center 2016 and Windows Server 2016 Online Technical Support
System Center 2016 and NetApp Integration Consultant Services
Small to middle size companies can now enjoy all the advantages of System Center Operations Manager 2007 and also have quick access to Progent’s Microsoft and Cisco Premier IT consulting professionals. With Progent's affordably priced network service programs, small and midsize organizations can choose a simple System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to provide small company information systems enterprise-class reliability, protection, and productivity.
Remote Troubleshooting SQL Server 2016 PolyBase
SQL Server 2016 and VMWare Technical Consultant
Microsoft SQL Server 2016 offers significant improvements in speed, capacity, data security, uptime, BOYD integration, plus built-in BI. Innovations include PolyBase for handling SQL and NoSQ databases in one appliance for big data applications, Hadoop integration, Row-level Security, Mobile Report Publisher, and seamless management of local and cloud-resident operations and services. Progent's Microsoft-certified consulting team can deliver remote and onsite expertise to assist businesses of all sizes to deploy, administer or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft technologies such as Windows Server, Exchange Server 2016, SharePoint Server, Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager.
Top Rated Onsite Technical Support Microsoft Software Update Services
Windows Server Update Services Technology Professional
Microsoft WSUS enables information technology administrators to install and track the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, network support staff can fully and effortlessly manage the distribution of updates that are published through Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Software Update Services deployment, setting up client's computers, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
24x7 Microsoft Expert Help and Support System Center 2016 Orchestrator
System Center 2016 Migration IT Services
Small to mid-sized companies can now enjoy all the advantages of Operations Manager 2007 and in addition have fast access to Progent’s Microsoft Premier network support experts. With Progent's affordably priced network service packages, small and midsize organizations can choose a basic System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to offer small company networks world-class reliability, protection, and performance.
Consulting Services Remote Management
Remote Server Management Cards Technology Professional
Remote management cards give IT managers complete control over a server without the need for a personal visit. Using these server management cards, all console screen information plus keyboard and mouse functionality are transferred to a remote session to an IT expert who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to design, deploy, and support a fault-tolerant company network that incorporates remote server management cards and Progent can utilize these remote server management cards to deliver low-cost off-site technical assistance. Progent is familiar with a variety of remote server management cards including Aten IP9001 remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.
Top Microsoft Certified Partner 802.11ac Wi-Fi Network Engineer
Consultancy Wireless Network
Progent can help you plan, configure, manage, monitor, and repair a viable Wireless network infrastructure, select sensible products, and configure access points, bridges, antennas, wireless controllers, and other wireless products. Progent can also help you put together a complete 802.11ac wireless network security plan that is well integrated with the security plan for your overall business network.
VMware Site Recovery Manager and NSX Specialist
Specialist VMware Site Recovery Manager Testing
VMware's popular Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a DR system based on VMware SRM.
wi-fi controller Computer Engineer
9800-L wireless controller Network Engineer
Cisco's Catalyst Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the configuration and management of wireless APs, optimizing wireless throughput by reducing the effect of radio frequency congestion, enhancing Wi-Fi uptime with rapid failover, and hardening security by detecting cyber threats and analyzing traffic content according to user type and locale. Progent can assist you to configure Cisco wireless LAN controller appliances to manage and monitor wireless networks of all sizes. Progent can help you to administer and debug your current Cisco Wi-Fi environment or carry out an efficient migration to Cisco's modern Wi-Fi controller technology.
Small Business IT Consulting Windows 7 64-bit Upgrade
Microsoft Windows 7 Migration Computer Consultants
Progent's certified engineers can assist your company to pilot
Cisco CCIE Remote Remote Consulting
Cisco Remote Access Information Technology Outsourcing Group
Progent's Cisco certified networking experts have extensive background helping Internet Service Providers to architect, implement, administer, optimize, and debug high-availability, scalable connectivity solutions suitable for public networks.
SMS Server 2003 Upgrade Network Consulting
Specialist SMS Server Migration
Systems Management Server offers added capability for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs lower the net administrative costs of managing and deploying software by making it simpler to copy system images, control mobile devices, and run management tools. In addition to advising you about ways to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to plan and implement IT projects involving processes that Feature Packs are designed to make more efficient. Progent's adoption and upgrade services can lower cost and reduce business disruption as you transition to new operating systems and programs. Progent's wireless consulting experts can show you how to develop sensible processes and policies to manage PDAs and smart portable phones so your mobile workforce remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to develop a security strategy that incorporates policies, processes and IT products to keep your IT computer system safe.
Professional ProSight SSL certificate management
Consulting ProSight password management system
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of the time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it.
Immediate Professionals Polycom ATX Telepresence
24 Hour Engineers Cisco TelePresence System 3210
Progent offers the support of a certified consultant with an extensive background integrating technology from the leading video conferencing/telepresence vendors such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to design, configure, expand, or troubleshoot a video conferencing environment that preserves your investment and maximizes the strategic value of your IT network. Progent also offers the services of network infrastructure engineers able to assist businesses of any size to create and maintain a communications network that provides the performance, dependability, security, and expandability you need to accommodate your telepresence solution.
Consult Network Management Outsourcing
Network Management outsourcing consultants Computer Consultant
Progent's ProSight family of managed IT services are intended to provide businesses who have minimal in-house network support staffs with affordable access to enterprise-class management platforms and technical expertise. Advantages of the ProSight catalog of managed IT services include flat-rate IT management costs, automation of routine management processes, continual absorption of new information technology, smooth transition from older systems to modern solutions, close fit between information technology with strategic goals, access to seasoned IT experts, and allowing management to focus on business issues rather than ever-changing information technology.
Emergency SQL Server 2014 Remote Technical Support
SQL Server 2014 Delayed Durability Support and Help
SQL Server 2014 includes major improvements in key areas including speed, uptime, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works seamlessly with all workloads including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and on-premises consulting services that include system design, configuration, administration, troubleshooting, and application development expertise to help businesses of any size to realize fast return from their SQL Server 2014 investment.
Microsoft Windows Server 2016 Hybrid Online Consulting
24 Hour Help and Support Windows Server 2016 Hybrid Integration
Progent's Microsoft-certified IT consultants offer Windows Server 2016 migration consulting to assist organizations of any size to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can assist your company to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Project Pilots Consult
IT Development Project Consulting
For enterprise project management support, Progent offers access to senior information technology experts with decades of background in technology management, application development, and business process design for organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide project management skills to help enterprise clients adhere to best practices to ensure that development or deployment projects are completed on schedule and on budget.
Linux Remote Engineers
Linux Remote Consulting Services
Progent provides national urgent phone support and troubleshooting services for businesses who operate UNIX or Linux environments or whose information systems feature a combination of UNIX and Microsoft products. Remote IT help provides maximum leverage for your information technology dollar by extending user productivity and limiting the time billed for computer analysis and repair. Sophisticated online access technology and skilled technicians and engineers allow Progent to handle most IT issues without squandering time and money by going to your location. In most of situations your network issues can be dealt with by telephone or via a mix of telephone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP premier security professionals to help you with the most challenging system problems.
Professional Exchange Server 2016 Upgrade
Microsoft Exchange Server 2016 Migration Network Engineer
Progent can help you in any and all facets of your migration to Exchange Server 2016 such as designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Extended Call Desk Professionals
Shared Help Desk Ticketing Professionals
Progent's Computer Call Center Outsourcing Support Services for desktop support are designed specifically for small businesses who require fast access to a Help Desk Call Center with professional telephone support and full escalation capability but who have to operate within a limited network support budget. Key features of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Secure Remote Access Provisioning, Initial System Assessment, Problem Escalation, Virtual Help Desk Call Center Support, Per Minute Billing, and Help Desk Applications Recommendation and Integration.
Consulting Microsoft ISA 2004 Server
Top Quality ISA Server Configuration
Progent’s Microsoft certified consultants offer small and midsize companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can secure your IT system from attack by external and inside sources. Forefront Threat Management Gateway and ISA Server perform thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows these products to uncover many threats that can elude ordinary firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your IT protection through expert planning and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified engineers can assist your company to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or upgrade from ISA Server to Microsoft Forefront Threat Management Gateway.
Remote Technical Support Network Performance Troubleshooting
Network Performance Optimization On-site Technical Support
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues.
24-7 MCSE Expert Certified Lync Server 2013 certificate management Specialist
Professionals Lync Server 2013 and iPad
Lync Server 2013, rebranded Skype for Business, enables businesses of any size to build a manageable and protected communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging (IM), presence, audio/video and web meetings with app sharing and whiteboard, and both IP and PSTN telephony enabled for a wide assortment of stationary PCs and handheld devices. Progent's certified Lync 2013 experts and network integrators can help you to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-based (via Lync Online) or hybrid model suitable for your present and future plans, implement Lync Server 2013 so as to speed up your return on investment, and deliver custom online and on-premises training to your management team and users. Progent offers expertise in critical pieces of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync 2013 with popular Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.
Professional Windows Server Essentials Server Backup
Windows Server Essentials and SQL Server Engineers
Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile platform that allows small organizations to make the move from the older physical in-house datacenter to the contemporary hybrid networking paradigm that combines local and virtualized cloud-based software and infrastructure. Progent's consultants can provide cost-effective remote consulting and troubleshooting for Windows Server Essentials. Progent can assist you to determine the possible business benefits of moving to Windows Server Essentials and adopting a hybrid on-premises/cloud-based model for your computing ecosystem. Progent offers full-service project management support so you can design and execute a smooth move to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. Progent can also provide ongoing consulting, troubleshooting, and training.
Hybrid cloud solutions Specialist
Engineers Google Cloud hybrid solutions
Progent can provide expert online support services to help businesses integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize on-premises resources along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of cloud integration services that include Microsoft Azure hybrid cloud design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Microsoft LCS Server Instant Messaging Onsite Technical Support
24-7 Microsoft Live Communications Server Specialists
Microsoft Communications Server delivers IM and Real Presence as part of a scalable, enterprise-grade package featuring enhanced protection, seamless integration with additional Microsoft products, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can realize cost savings and elevated business efficiencies, increased worker productivity, and better IP protection with this easy-to-manage, highly available IM platform. Successful implementations of Office Communications Server require careful planning and thought prior to installation. Progent's Microsoft-authorized professionals can deliver the expertise needed to deliver all the benefits of Microsoft Office Communications Server throughout your whole organization.
Microsoft Exchange Upgrade Computer Consultants
Top Quality Exchange Server 2003 Technical Support Services
Progent's expert consultants can help you define and implement a smooth in-place Microsoft Exchange 2003 upgrade strategy that minimizes network downtime, reduces long-term service requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multiple server or multi-location upgrades, Progent has the knowledge and experience to complete your move rapidly and affordably. Progent's Exchange 2003 help, repair, and consulting services include assistance with the configuration of third-party enhancements of Exchange Server 2003 that are in keeping with your business needs.
Altaro O365 Teams Chat Backup Online Support
Altaro O365 SharePoint Backup IT Consultant
Progent is an Altaro partner and can plan and manage an implementation of Altaro O365 Backup to safeguard your O365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.
MetroCluster Management Consult
NetApp MetroCluster Synchronous Replication Professionals
Progent offers enterprise clients the help of a NetApp-certified consultant to deliver online or onsite expertise for NetApp's complete line of SAN storage software and hardware products including ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN solutions supported by Progent include system dsign, cloud deployment, virtualization, migrations, transparent patching, system management, information assurance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to assist you to take care of issues with NetApp SAN storage environments quickly and affordably based on best practices.
Linux Remote Consultant Services
Consultant Linux RedHat Remote
Progent provides nationwide online help and consulting services for businesses that operate networks based on variants of Linux or whose IT systems feature a mix of Linux platforms/Linux and Microsoft Windows technology. Online technical support offers optimum return for your information technology dollar by extending user productivity and limiting the time charged for network analysis and repair. Sophisticated online support technology and experienced service specialists and engineers allow Progent to solve most network problems without wasting time and money by traveling to your site. In most of situations your network problems can be dealt with by telephone or via a combination of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA premier security professionals to help with the toughest network problems.
Palo Alto Networks PA-3000 Series Firewalls Audit
Immediate Palo Alto Networks WildFire Protect
Progent's Palo Alto Networks firewall consultants can help you choose, configure, and manage Palo Alto Networks PA-Series firewalls to provide a modern cybersecurity solution that spans your data center and cloud assets and protects all users anywhere with any endpoint device.
Support and Setup 8800 Series IP Phone
Cisco VoIP Online Support
Progent's Cisco CCIE-certified networking experts offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
Remote Data Protection Manager 2016 and Exchange Support and Help
Data Protection Manager 2016 Backup and Recovery Consulting
System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and simplified recovery capabilities for Microsoft-based environment. Data Protection Manager 2016 delivers application-aware backup for key workloads such as Microsoft SQL, Exchange Server and SharePoint, backs up Windows and Linux VMs, supports VMs running on Hyper-V as well as VMware, and integrates seamlessly with Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of any size to design, implement, administer, and troubleshoot an enterprise-wide backup/restore system built around System Center 2016 Data Protection Manager. Progent can assist you to migrate from an older version of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 environment for on local, hosted, cloud or hybrid deployments. Progent can provide online or onsite support and can deliver occasional guidance to help you through technical bottlenecks or provide end-to-end project management services to make sure you finish your Data Protection Manager 2016 initiative on schedule and within your budget.
Technology Consulting Exchange 2019
Exchange 2019 Upgrade Online Support
Progent can assist you in any phase of your migration to Exchange Server 2019 including configuring Windows Server 2019 as a host for Exchange; planning high availability (HA) system topology for a local, cloud-based or hybrid environment; migrating mailboxes; designing and implementing Windows Hyper-V; setting up hardware load balancing; building Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook clients.
Configuration Wi-Fi IP phone integration
Specialist wireless IP phone integration
Progent's Wi-Fi IP phone configuration and troubleshooting consultants can provide remote and on-premises support to help your organization build and administer a Cisco wireless IP phone deployment by delivering services that range from debugging the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing services for updating the wireless infrastructure of an entire campus.
Specialists Windows and UNIX
24x7 Windows, UNIX, Solaris Computer Consulting
Progent can help you to design and execute a smooth transition from a UNIX-based IT system to a network based on Windows and capable of running Microsoft's powerful office productivity software, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and application experts can show you how to preserve your information and reduce productivity disruption by developing an efficient transition strategy that preserves your current investments in UNIX application and infrastructure. UNIX-to-Windows transition consulting services available from Progent include analysis of existing environment, transition planning and testing, MS Exchange migration services, data and application porting, and server and mass storage migration and consolidation.
Part-Time CIO Network Consulting
Top Rated Chief Information Officer Network Consulting
Progent can supply small companies with an IT management professional who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you deploy appropriate IT products to enhance business processes so they align more closely with your business goals. Your business can develop and implement a well thought out information technology plan without absorbing the cost of a full-time senior IT executive.
