Charlotte Expertise for IT Service Providers
Temporary Support Team Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Charlotte
Progent's consulting support for network service firms in Charlotte North Caroline allows your company to offer your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent extension of your in-house IT services group. This can put you on the fast track to add to your client base, expand your service portfolio, create happy clients, and increase your profits.
Progent's roster of network engineers, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity professionals have acted as transparent expansions to the support groups of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT service practice, and Progent's transparency lets you strengthen and protect your company's brand.
Progent is a network support firm with 20 years of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)
Providing Progent's Services Under Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your customers of world-class services. Progent invoices you directly and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 technical support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are the heart of a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but also a hassle to configure and manage. Small or niche IT service companies seldom have the necessary resources. Progent's Call Center and ticketing program offers IT service organizations an economical way to retain their custom branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT support organizations leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing services enable you to expand your physical and virtual support volume, the range of technical issues your business can handle, the number of locations you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT service organizations include:
- Progent's remote desktop support team delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
- Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at additional cost.
- Optional on-premises service in major metro areas is available throughout the US at extra cost.
- You keep full control of your customers and billing.
- Your customers submit requests using your own branded web portal, a toll-free phone number, or by directing a request to your dedicated mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting for network service firms allows you to become a single point of contact for virtually all IT expertise your clients may require. You can build your staff and strategic in-house competencies at your own pace without having to say no to new business due to a gap in expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, responding to your management, and invoices you instead of your client.
- By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
- Extensive Service Reporting: Progent utilizes an advanced documentation platform to ensure that all services delivered are thoroughly documented. This enables you to transfer account assignments to internal consultants once you have enough people and relevant skill sets.
- Safely Expand Your Service Practice: You can quickly and affordably accept additional opportunities outside your core areas of excellence and serve new territories without assuming the risks involved with expanding your head count too quickly.
- Re-enforce Your Brand: You can improve your positioning as a comprehensive network service provider by delivering more solutions to more customers using your own brand.
- Flesh Out Your Services Catalog: Progent offers top-tier support in a wide array of technologies and can act as a dependable resource for expanding your IT service business.
- Rapid Escalation: Thanks to a large team of senior technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Make Your Customers Happy: Satisfied customers stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise outside the fold.
- Remote Support Experts: For two decades, Progent has delivered remote IT support from Help Desk services to high-level consulting. Efficient online support cuts costs and produces quick results.
- Top Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Charlotte, North Caroline Companies
Progent's seasoned team of certified consultants and technical experts offers Charlotte, North Caroline companies a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Migration
- Active Directory and MS Entra Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Consulting
- Azure, AWS, Google Cloud
- Remote IT Support
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Troubleshooting
- Security and Compliance Monitoring
- Disaster Recovery Planning
- Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Support Services
- Data Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtual Server Automation
- Rapid, Affordable .NET Application Development.
- Hyper-V Setup
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- iPhone and Android Integration
- iPhone Support
- Google Android Smartphone Integration
- Ransomware Defense/Recovery
- Data Backup/Restore Expertise
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Find Out More About Progent's Reseller Support for IT Service Firms in Charlotte, North Caroline To learn additional information about Progent's reseller support for network service firms in Charlotte, North Caroline, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Hyper-V 3.0 Shared Nothing Live Migration Configuration
Microsoft Hyper-V 3.0 Server Virtualization Consulting
Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in critical areas including multitenancy, agile infrastructure, cloud support, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can help your business to take advantage of Hyper-V to deploy and manage virtual servers to cut network costs and improve productivity.
Microsoft SMS Server Network Consulting
Specialist SMS Server Upgrade
Systems Management Server provides added capability for change and configuration management of Windows-based systems through SMS Feature Packs. Feature Packs reduce the overall operational expense of managing and configuring software by making it easier to copy system images, control mobile computers, and operate management utilities. In addition to advising you about techniques to cut management costs by installing SMS 2003 Feature Packs, Progent's consultants can show you how to plan and perform IT tasks involving processes that Feature Packs are designed to streamline. Progent's adoption and update services can lower spending and eliminate business disruption as you move to the latest operating systems and programs. Progent's wireless engineers can help you develop efficient processes and standards to manage handheld computers and intelligent mobile communication devices so your field force remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security strategy that includes standards, procedures and technologies to keep your IT computer system protected.
Stealth Penetration Testing Security Consultants
Cybersecurity Pen Testing Security Audit Services
Stealth intrusion checking is a key part of any overall IT system security strategy. Progent's security experts can perform thorough intrusion tests without the awareness of your organization's in-house IT staff. Stealth penetration testing shows whether current security monitoring tools such as intrusion incident alerts and event log monitoring are properly set up and consistently observed. Progent can implement continuous autonomous penetration testing to map your internal and external attack surface and to identify ways that vulnerabilities, improper configurations, stolen credentials, missing patches, and unsound product defaults can be chained together by hackers into the multi-vector attacks common to modern versions of ransomware.
Les Kent has a 35-year history of effective network integration, corporate administration, sales, and operations. He has demonstrated a talent for creating elegant IT solutions during his time as as a network architect, application developer, project manager, deployment consultant, and problem solver for small companies, new ventures, and global enterprises.
Operations Manager Case Study
Immediate Operations Manager Example Application
Before Progent's Microsoft Operations Manager solution, network issues were approached reactively, after workers complained about them. With the help of proactive, computer generated warnings and trend analyses created by MOM, Progent is now able to anticipate network problems before they becomes critical enough to disrupt network uptime. Because of MOM, Progent can resolve looming problems before clients know that the problems exist. Progent has background with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class availability, safety and performance.
MOM Example Application
Operations Manager Case Study
Before Progent's MOM-based solution, network problems were handled reactively, once users complained about them. With the benefit of proactive, automated alerts and trend reports created by MOM, Progent can now fix network problems before they grow to be critical enough to impact network uptime. Thanks to MOM, Progent can resolve potential problems before clients suspect that the problems are there. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class availability, safety and productivity.
IPsec VPN Cybersecurity Contractors
Symantec Security Consulting
Progent provides organizations of any size expert support for Intrusion Protection Systems and IPsec VPN technology from leading firewall and Virtual Private Network security vendors including Palo Alto Networks, WatchGuard, Juniper Networks, Fortinet, and Symantec. Progent can help you design a comprehensive security strategy and select the right technologies from a variety of suppliers to achieve your security goals while sticking within your spending limits.
iCloud IT Consultant
macOS and OS X Support
Progent's consultants can provide Apple macOS and OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Mac integration with Windows environments, Microsoft Entourage and email help, network protection services, and custom education. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and Apple iPad management, or moving to iCloud. For business networks built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, integrating and maintaining a network infrastructure that is available, secure, efficient and able to achieve your organization's business goals.
IT Services WLAN controller
CCIE Certified Technology Consulting Services Wi-Fi 6 wireless controller
Cisco's Catalyst family of wireless controllers simplify the administration of Wi-Fi networks by unifying the provisioning and management of Wi-Fi access points, optimizing wireless throughput by limiting the impact of radio frequency congestion, improving Wi-Fi availability with rapid failover, and strengthening data security by detecting threats and analyzing network traffic according to user type and location. Progent can help your business to configure Cisco wireless LAN controllers to manage and monitor wireless LANs of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out an efficient upgrade to Cisco's modern Wi-Fi controller technology.
SCDPM 2012 Troubleshooting IT Services
IT Services SCDPM 2012 Security
Progent's Microsoft-certified consultants offer remote or onsite support to help organizations of any size to plan, implement, manage, and repair a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from older versions of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud, or hybrid environments. Progent offers occasional help for fixing particularly challenging issues, or full project management services. Progent's consultants can also help you to design SCDPM 2012 into an enterprise-class disaster recovery plan.
Online Help ProSight Infrastructure Management
Network Services Monitoring Integration
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance issues.
Mac Architecture Technical Consultant
Computer Engineer OS X Wi-Fi
Progent's Apple Mac support consultants can assist you with a wide range of system foundation areas such as network architecture, off-site and mobile connectivity, internetwork communication, security, and new technologies including VoIP and high-speed wireless networking. For company networks based solely on Mac OS X or for systems incorporating a mix of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the knowledge and size to handle the challenge of planning, configuring, and supporting a network infrastructure that is reliable, safe, efficient and supportive of your business goals. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID non-stop storage products, and Xsan storage area network solution. Progent can also provide skilled experts to support Cisco routers and switches.
Top Rated Windows Server 2019 LEDBAT Computer Engineer
Online Support Windows Server 2019
Progent's certified Windows Server 2019 experts can assist your company to design and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in capacity, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, availability, and container support.
Specialists Microsoft Teams with SharePoint Online
Microsoft Teams PBX integration Engineer
Progent can assist your organization to design a migration to Teams from Skype for Business Online and install, manage, and troubleshoot a cloud-based or mixed deployment of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.
MSP360 Desktop Backup Support and Integration
MSP360 Managed Backup Configuration
Progent can help your company to design, implement and debug a backup plan built around MSP360 software. MSP360 enables file or image-based backup/recovery for virtual machines and physical computers, supports all leading public clouds, and allows businesses to create a data protection ecosystem with a low Recovery Time Objective and a defined RPO. With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and management of your backup environment to protect against data loss resulting from user miscues, computer errors, ill-intentioned users, and malware attacks such as ransomware. For more information, go to ProSight DPS 360 Backup services.
24x7 Flexential Colocation Center Consultancy
Consultancy Flexential Data Center
Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting services. Progent has a group of network consultants located in the Tampa area, and Progent also offers online expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and veteran DRBC preparedness experts. Progent can also help your business to plan and execute a move to the Flexential data center with services like planning system configuration, recommending hardware components, system configuration and testing, debugging, setting up online management, and educating your network staff.
Acronis Backup Consult
Linux Backup Consulting Services
Progent can provide economical online support from consultants skilled in a wide array of products and services that deliver solutions for backing up Windows, Mac, and Linux servers and workstations as well as notebooks and smartphones. Progent can provide consulting support for all major backup platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Backup, Mozy, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent can assist your company to design, upgrade, or maintain backup solutions for a variety of environments including on-premises, remote, cloud-based, or hybrid.
Consultants Lync Server 2013 certificate management
Lync Server 2013 Mobility Services Professionals
Lync 2013, renamed Skype for Business, enables organizations of all sizes to build a centrally managed and secure communications environment that supports a Bring-Your-Own-Device computing style with instant messaging, presence, audio/video and web meetings with application sharing, as well as IP-based and PSTN calling enabled for a wide assortment of stationary PCs and mobile endpoints. Progent's certified Lync 2013 experts and network integrators can assist you to evaluate the advantages of Lync Server 2013, create an in-house, cloud-based (via Lync Online) or mixed topology suitable for your present and future plans, deploy Lync 2013 in a way that expedites your ROI, and provide custom webinar and onsite training to your IT staff and end users. Progent has expertise in key components of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync 2013 with popular Microsoft 365 applications such as Outlook and PowerPoint.
Top Rated Network Architecture Security Consulting Firms
Network Architect Information Technology Consultant
For corporations with branches in or any region covered by Progent's engineers, Progent's Microsoft-Premier network consulting experts and certified Cisco system consultants can provide a range of network consulting services including project planning, Sarbanes Oxley compliance, office moves, corporate security, system architecture, on-site or remote emergency support, and technical support for colocation hosting facilities. A Progent network architect can help you design a multi-site network that makes efficient use of co-location services and Internet data centers. Progent's Microsoft Certified engineers can help large enterprises design, integrate and support massive rollouts of the latest versions of Microsoft technology including Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent's CCIE and CCNP consultants can help you deploy Cisco technology for connectivity solutions that incorporate simple, high-performance, integrated, and wireless networking.
Cisco Remote Access Integration Consulting
Cisco Architecture Integration Firm
Progent can help your organization to deploy Cisco's infrastructure products to build a solid basis for your local, private cloud, or hybrid-cloud data center and improve operations in vital areas including compute and storage consolidation, security and compliance, manageability, availability, and disaster recovery.
On Demand Staffing Services Online Consulting
24/7 IT Consulting Supplemental IT Staffing Services
Progent's temporary staff augmentation services allow you to meet sudden increases in demand for network support personnel without incurring the expense and delays that come with vetting and recruiting reliable technical help and without adding to your permanent head count.
9800-L wireless controller Online Help
9800-40 wireless controller Professional
Catalyst line of Wi-Fi controllers streamline the administration of wireless networks by unifying the configuration and management of wireless access points, optimizing Wi-Fi throughput by limiting the impact of RF congestion, enhancing wireless uptime with rapid failover, and strengthening security by identifying threats and analyzing network traffic according to user type and locale. Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can assist you to administer and debug your existing Cisco Wi-Fi solution or implement an efficient transition to Cisco's latest Wi-Fi controller technology.
IT Consultants SharePoint 2019 Modern Search
Setup and Support SharePoint 2019 Microsoft Flow
Progent's certified SharePoint 2019 and SharePoint Online experts offer affordable online and on-premises consulting expertise, software development, and technical support services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist customers plan and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud-based infrastructure into a cohesive information management solution.
Cisco Meraki MS Switch Support and Setup
Meraki MS Switch Remote Support
Cisco's Meraki family of switches are intended for environments that go from small branches to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online expertise to help you to design and implement an efficient network architecture that incorporates Meraki switches, streamline network monitoring and administration with Meraki's cloud-based management tools, configure policies to maintain compliance, create and test a disaster recovery strategy, and resolve issues related to any facet of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to build a cohesive networking infrastructure.
Microsoft Exchange 2019 Server Systems Engineer
Migration Support Exchange
Progent's Microsoft-certified consultants average more than 10 years of experience providing email support for companies that range from small businesses to large enterprises. Progent provides economical consulting for all editions of Exchange Server to strengthen email and virus protection, configure fault tolerant email systems, and facilitate off-site and wireless email connectivity. Progent's Exchange consulting services can help you in designing and carrying out a move from a legacy SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange 2019 Server. Progent offers integration help for Windows 10 and Windows 11 desktops running Office Outlook and can show you how to integrate Outlook Web App (OWA) for all major browsers. For email virus protection, spam filtering and data data leak protection, Progent offers Email Guard email filtering and encryption.
System Center 2016 Endpoint Protection Consulting
System Center 2016 and Windows 10 Integration Online Consulting
Small to middle size companies can now enjoy all the advantages of System Center Operations Manager 2007 and also have quick access to Progent's Microsoft Premier network support professionals. With Progent's affordably priced IT support programs, small businesses can choose a simple System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to provide small business information systems enterprise-class availability, protection, and productivity.
