Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Charlotte
ProgentProgentís consulting services for network service organizations in Charlotte North Caroline allows your company to provide your customers Progent's consulting expertise and Help Desk support with your brand as a seamless supplement to your in-house network support group. This can help you add to your revenue, fill out your service catalog, satisfy your customers, and increase your bottom line.

Progentís nationwide roster of network experts, desktop integration and troubleshooting technicians, network admins, and cybersecurity consultants have worked as seamless expansions to the IT groups of some of the worldís biggest IT service firms. Progentís breadth and depth of technical knowledge allows you to broaden the scope of your IT service practice, and Progentís close integration with your support team lets you strengthen and protect your company's brand.

Progent is an IT consulting company with two decades of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided online IT support and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's reseller program for IT service firms offers seamless resale to your customers of professional IT services. Progent bills you directly and performs under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind an efficient service desk. But modern ticketing systems are not just expensive to acquire and staff, but also challenging to configure and maintain. Smaller IT support companies seldom have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to retain their company branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services allow you to increase your support workload, the range of technical issues your firm can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's online desktop support staff delivers Level 1 end user support with 1-hour SLA to begin work during normal business hours.
  • Standard service times are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises service in larger metro areas is offered across the US at extra cost.
  • You have complete control of your clients and billing.
  • Your clients submit requests using your own branded Internet portal, an 800 number, or by sending an email to your designated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details on Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service organizations allows you to become a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can grow your staff and core IT skills at your own pace without having to decline new business due to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house support team, under your direction, and bills your firm instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Extensive Reporting: Progent uses an advanced reporting system to ensure that all IT services delivered are fully described. This allows support group to shift service assignments to internal consultants when you have enough staff and appropriate skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can quickly and affordably take on additional opportunities outside your core fields of excellence and serve new geographies without assuming the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum network service provider by delivering more services to more clients using your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class expertise in a broad array of technologies and can act as a dependable resource for expanding your IT support business.
  • Rapid Escalation: Thanks to a sizable team of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Keep Your Customers Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has provided remote IT support ranging from Call Center support to advanced consulting. Effective online support cuts costs while delivering fast solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Charlotte, North Caroline Organizations
Progent's seasoned team of certified consultants and technical experts can deliver Charlotte, North Caroline organizations a broad array of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Consulting Support for IT Service Organizations in Charlotte, North Caroline
To learn more details about Progent's reseller program for network service firms in Charlotte, North Caroline, call 1-800-993-9400 or see Contact Progent.