Charlotte Consulting Services for Computer Support Companies
Seamless Temporary Support Team Help
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Charlotte
Progent’s consulting services for IT service organizations in Charlotte North Caroline allows your company to offer your clients Progent's consulting expertise and Help Desk support under your company's brand as a seamless augmentation of your in-house IT services team. These services can ease the way for you to grow your client base, flesh out your service portfolio, create happy clients, and increase your bottom line.
Progent's team of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as transparent expansions to the support groups of some of the world’s largest IT service firms. Progent’s breadth and depth of technical knowledge enables you to broaden the scope of your IT support business, and Progent’s close integration with your support team lets you promote and protect your company's brand.
Progent is a network consulting company with 20 years of background delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has delivered online technical assistance and consulting to clients in every state in the country. (See testimonials from Progent's clients.)
Providing Progent's Support Services Under Your Branding
Progent's reseller program for IT service firms offers transparent resale to your clients of world-class services. Progent invoices you exclusively and performs under your instructions to deliver your customers consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for customers who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind a successful Help Desk. But full-featured ticketing platforms are not only costly to license and staff, but also challenging to set up and manage. Smaller IT support organizations rarely have the required financial or human resources. Progent's Call Center and ticketing program gives IT service firms an economical way to retain their own branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services allow you to increase your support volume, the diversity of technical issues your company can take on, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT support firms include:
- Progent's online desktop support group delivers Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is available at additional cost.
- Optional on-premises support in larger metros is offered across the country at extra cost.
- You retain complete control of your clients and invoicing.
- Your clients enter service requests via your branded Internet portal, a toll-free phone number, or by sending a message to your assigned email address.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service firms allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your clients may need. You can build your staff and strategic in-house competencies at your own pace without having to decline new business due to a gap in expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a transparent supplement to your in-house IT service group, responding to your management, and bills you rather than your client.
- Granular Billing: Progent bills on a per-minute basis to minimize costs.
- Detailed Service Reporting: Progent utilizes an enterprise-class reporting system to make sure all services performed are thoroughly documented. This makes it easy for your IT support organization to shift service assignments to in-house consultants once you have sufficient people and appropriate skill sets.
- Safely Grow Your IT Support Practice: You can easily and safely accept more jobs outside your core fields of excellence and serve new territories without exposure to the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can solidify your mind share as a full-spectrum IT service firm by delivering more services to more customers using your own company name.
- Add to Your IT Support Portfolio: Progent offers world-class support in a broad array of technologies and can act as a dependable reservoir of skills for growing your IT service operations.
- Rapid Escalation: With a sizable roster of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
- Make Your Clients Satisfied: Satisfied clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
- Remote Support Experts: For 20 years, Progent has provided online network support ranging from Help Desk services to advanced consulting. Efficient remote support cuts costs while delivering quick solutions.
- Advanced Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Charlotte, North Caroline Businesses
Progent's veteran team of certified engineers can provide Charlotte, North Caroline organizations a broad array of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service organizations include:
- Exchange 2019 Consulting
- Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Integration
- AD Design
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, AWS, Google Cloud
- Online Network Support
- Telecommuter Support
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Cybersecurity Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Tech Support
- Colocation Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Management
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- Smartphone Management
- Apple iPhone Integration
- Google Android Phone Management
- Ransomware Recovery
- Data Backup/Recovery Solutions
- Cisco VoIP Technology and Telepresence
- Skype for Business and Teams
- Wi-Fi AP Configuration
- WiFi Site Surveys
Learn More About Progent's Consulting Program for Network Service Organizations in Charlotte, North Caroline To learn additional details about Progent's reseller support for IT service firms in Charlotte, North Caroline, call 1-800-993-9400 or see Contact Progent.
An index of content::
24-7 Citrix XenCenter Consultant
Citrix Server Management Specialist
Progent's Citrix-accredited consultants can assist you to evaluate the strategic benefits of XenServer and additional Citrix platforms, and can help your IT organization to plan, test, execute, troubleshoot, and support a Citrix XenServer installation. Progent can also analyze your existing XenServer deployment and help you to optimize consolidation, responsiveness, protection, uptime, and recoverability.
Technology Consulting Risk Assessment
CRISC Certified Risk Monitoring IT Services
Progent's disaster recovery planning and business continuity professionals can show you how to design a disaster recovery plan to prepare for an IT network disaster. Progent can help you define a complete disaster recovery plan that incorporates periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified professionals can also show you how to create an affordable, non-stop network solution that takes into account availability issues covering a broad range of network technologies and processes.
Outsourcing Office 365 Single Sign On
24/7 Network Consulting Office 365 and on-premises Exchange
Progent can help you to understand the wealth of subscription plans available with Office 365 and integrate your network with Office 365 so you realize top business value. Progent supports multi-vendor environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also help you to build and maintain hybrid networks that transparently integrate on-premises and cloud resources.
Microsoft Certified Project Management Consulting
Enterprise Project Management Consultant
For enterprise project management support, Progent can provide access to veteran information technology experts with decades of experience in technology management, program development, and process design for organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide project management skills to help enterprise customers follow best practices to make sure strategic projects are successfully completed on schedule and within budget.
SQL 2008 Reporting Services Reporting
SQL Server 2008 Upgrade
Progent's certified SQL Server application programmers and DBAs can provide online consulting to assist organizations of any size to build, administer, and maintain applications based on the Microsoft SQL Server platform and .NET architecture. Progent's SQL Server consultants can provide help with any phase of application development in environments that range from small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
SCCM Migration Support and Help
Online Help SCCM Software Inventory
Configuration Manager automates application and device provisioning across multiple sites, streamlines security and compliance settings management, inventories network resources, protects against company data leakage, provides health reporting, enables safe end-user self service, and delivers a common control mechanism for managing multi-operating system ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration specialists can help businesses of any size with any facet of planning, installing, operating and repairing a System Center Configuration Manager solution for local, cloud-based, or hybrid networks.
Network Security Auditing Sun Solaris
Solaris Technology Consulting
If your company has a Sun Solaris network or a multi-OS network, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your whole enterprise in a broad range of security topics such as security management procedures, security architecture and strategies, connection management systems and techniques, software development security, business processes security, hardware security, telecommunications, infrastructure and web security, and workplace recovery planning. CISM and CISSP stipulate the core skills and worldwide standards of knowledge that network security managers are expected to master. These certification give executive management the assurance that consultants who have achieved their CISM or ISSAP qualification have the experience and theory to offer world-class security management and consulting services.
Support Office SharePoint Server 2010
On-site Support SharePoint Server 2007
Progent’s Microsoft-certified experts can provide companies of all sizes consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web technology for efficiently connecting people, teams and data. Microsoft SharePoint provides a central spot for your workers or clients to access, manage, distribute and manipulate useful data, files, and applications and to communicate with one another. SharePoint enables faster and more intelligent decisions, more effective sharing across groups and more streamlined business processes. Windows SharePoint Services join employees, clients, teams and projects with the knowledge they’ve developed in a manner that makes data convenient to find, retrieve and re-use. Progent's SharePoint consultants can assist your organization to manage your existing SharePoint ecosystem or upgrade to the latest release of SharePoint Server or to SharePoint Online.
OS X Professionals
Network Engineer Apple OSX Tiger
Progent's consultants offer Apple macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X consulting, Mac integration with Windows networks, Entourage and email help, network protection services, and one-on-one training. Progent can help clients to migrate to macOS from Mac OS X or earlier versions of Apple OS X and Progent can provide expertise with Apple macOS and Mac OS X application software. Progent can also help your business with iPhone integration and Apple iPad synchronization, or moving to iCloud services. For business environments built solely on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, configuring and maintaining a network environment that is available, secure, efficient and aligned with your company's objectives.
24-7 Dynamics GP VBA Specialist
Online Support Services Dynamics GP Software Development
Progent's expert application designers and software developers can assist your company to create customizations to Microsoft GP that address the special needs of your organization while retaining the benefits of seamless Windows integration and connectivity. Progent can also offer help with a variety of software development tools that can be utilized to create user-interface and data integrations with Microsoft GP. These tools include Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Microsoft Windows Computer Specialist
Microsoft Office XP Networking Consultant
To deliver economical network support for small businesses, Progent has developed comprehensive IT outsourcing packages that offer small organizations quick access to network expertise without requiring you to hire, educate, and maintain a large in-house IT staff. Progent’s IT outsourcing services give you an economical way for building a protected and robust system for your favorite Microsoft Windows business productivity products such as Microsoft Office XP and Office 2003.
After Hours Services Private Clouds for Small Businesses
Private Cloud Services Specialist
Progent's Private Cloud Hosting and Management service offers complete hosting of a small or mid-size organization's servers in a solution that gives the maximum level of availability and expandability and is also easy to migrate to any data center. Progent's Private Cloud Hosting services are built upon mature virtualization platforms that allow small and midsize companies with mixed- platform environments to economize dramatically on the costs of capital investments, infrastructure maintenance, and network management while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.
DoubleTake Carbonite Software Support and Help
24 Hour DoubleTake Carbonite Availability Setup and Support
DoubleTake/Carbonite Software publishes a family of products designed to deliver small companies a variety of cost-effective alternatives for backing up and recovering business-critical workloads such as Microsoft Exchange Server, Microsoft SQL, Blackberry, and SharePoint. Progent’s disaster recovery planning consultants have extensive backgrounds integrating DoubleTake/Carbonite products into small business IT networks to create an advanced state of availability and business continuity capability at an affordable price.
Windows Active Directory Onsite Technical Support
Microsoft AD Consulting
Windows Enterprise Directory demands extensive hands-on experience to configure optimally across a large corporation. Progent’s Microsoft Premier engineers are experienced in designing, deploying, and supporting complex Microsoft Enterprise AD projects. Progent’s fields of expertise with Windows Server Active Directory include replication problems, multi-domain partition configurations, correcting corrupted Active Directory objects, dealing with residual beta version configuration objects in online AD environments, and fixing unsuccessful installations of Active Directory and Active Directory-associated programs.
Windows Server 2012R2 Private Cloud Technology Consulting
Windows Server 2012R2 Data Deduplication Remote Support
Progent's certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, create pilot environments and rollout strategies, optimize your network infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT support, team, develop a corporate-wide security plan, automate network administration, assist with application development, and build and validate a disaster recovery/business continuity plan.
Computer Consulting Meraki Wi-Fi Access Point
Meraki AP Management Technology Consulting
Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a multi-site enterprise. Progent can also help you to incorporate other Cisco appliances for streamlined management.
Technical Support Services VPN
On-site Technical Support Cisco VPN
Cisco's security and offsite connectivity technology for small to medium sized companies offer a full array of easy-to-administer security hardware and software to help protect your wired and wireless network infrastructure. Cisco's VPN line includes routers, firewalls, intrusion detection systems, and VPN access concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security technologies that fit best with your business goals.
Exchange Email Hosting Consulting
Exchange Hosting Professional
Progent's Exchange Hosting and Management Services offer an enterprise-class data center with redundant power and cooling systems,
Network Device Configuration Management Network Consultants
ProSight Remote Infrastructure Management Support and Setup
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance problems.
ISA 2000 Server Support and Setup
ISA 2000 Server Support
Progent's certified ISA Server consulting experts have extensive experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with multiple sites, remote workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts are available to help your company in designing and implementing an installation of ISA 2000 Server or ISA Server 2004 that meets your information protection requirements without overly restricting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.
Top 64-bit Computing Technology Professional
Urgent 64-bit Upgrade Integration Services
Progent’s Microsoft-expert engineers can help your organization to update your workstations from 32 to 64 bits. Progent can help your company to understand the risks and advantages of upgrading to 64-bit desktop processing, plan an efficient migration strategy that minimizes business interruptions, and provide inexpensive, professional online help to assist your company to configure 64-bit desktop operating systems and application software on your current hardware.
ISA Server 2006 Computer Engineer
ISA 2006 Firewall Consultants
ISA 2006 is a multi-functional gateway that offers a fully integrated application layer firewall, virtual private network (VPN), proxy, and Web caching platform for safeguarding the Internet-facing applications of any organization against a wide variety of attacks. Progent's Microsoft ISA Server support professionals can help you design, rationalize, test, implement, configure and support the Standard or Enterprise edition of ISA Server on your information system.
On-site Technical Support VPN
VPN Specialist
Cisco's security and remote access products for small companies provide a complete line of easy-to-administer security solutions to help safeguard your wired and wireless information system. Cisco's VPN product family includes switches, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's professional consulting staff includes field-proven engineers with Cisco's CCIE and CCNP certifications who can help your business to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security solutions that fit most closely with your company objectives.
Cybersecurity Firms WatchGuard Firebox M470 Firewall
Cybersecurity Consultancy WatchGuard Firebox M670 Firewall
Progent provides support expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and manage a WatchGuard Firewall product that fits your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.
Exchange 2016 Upgrade Configuration
24 Hour Microsoft Certified Expert Exchange Server 2016 Migration Planning On-site Support
Progent can help you in all facets of your migration to Microsoft Exchange 2016 including designing HA system topology for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and configuring Outlook on the web.
ProSight Email Spoofing Protection Consulting Services
Email Polymorphic Virus Protection Consultants
Progent's ProSight Email Guard solution uses the technology of top data security vendors to provide centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall.
Dynamics GP BizTalk Adapter Consultant Services
Engineers Dynamics GP Integration Manager
Progent's seasoned solution designers and programmers can help your business to create customizations to Microsoft Dynamics GP that address the unique needs of your organization without losing the benefits of Windows integration. Progent can also offer help with a selection of development tools that can be utilized to build integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
MobileMe Technical Support Services
Biggest iPad 3 Consulting Services
Progent's consultants offer Mac users a range of services including workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server expertise, security services, and one-on-one education. Progent can assist businesses to migrate to macOS from Mac OS X or earlier versions of Apple OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with Apple iPhone support and iPad synchronization, or moving to iCloud. For computer environments based solely on Mac OS X or for systems with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, configuring and maintaining a network environment that is available, secure, fast and aligned with your organization's objectives.
UCS server Integration Support
Unity Connection Remote Technical Support
Cisco Cisco Unified Communications Manager (Unified CM), previously named CallManager, functions as the center of Cisco's collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express provide a location-independent IP-PBX by integrating tightly with applications such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's CCIE-certified consultants can deliver effective and affordable online and onsite expertise to help organizations of all sizes to build and administer Unified CM deployments by providing Unified Communications Manager integration and troubleshooting services that deliver optimum productivity. Progent's consultants can help with any facet of Unified Communications Manager configuration and troubleshooting in areas such as integrating VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP connections and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for survivability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.
Amazon Marketplace Web Service Contract Programming
Remote Amazon Marketplace Web Service integration Designer
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, merchants can broaden their market, lower their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.
