Charlotte Specialists for IT Service Providers
Seamless Short-Term Support Team Expansion
Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Charlotte
Progent’s consulting services for network service organizations in Charlotte North Caroline allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless supplement to your regular IT support team. This can ease the way for you to grow your client base, expand your service portfolio, satisfy your customers, and improve your bottom line.
Progent's roster of network experts, desktop integration and troubleshooting technicians, IT admins, and cybersecurity professionals have acted as transparent adjuncts to the IT groups of some of the world’s biggest IT service businesses. Progent’s breadth and depth of technical knowledge allows you to add to the scope of your IT service business, and Progent’s close integration with your support team helps you strengthen and protect your company's brand.
Progent is a network support firm with two decades of experience delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)
Providing Progent's Services With Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your clients of professional IT services. Progent invoices your firm directly and works under your direction to provide your clients support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for customers who need 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the heart of an effective Help Desk. But modern ticketing systems are not just costly to license and staff, but also challenging to configure and maintain. Smaller IT support organizations seldom have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT support firms an economical way to retain their custom branding while delivering their customers world-class desktop support built around an advanced ticketing platform and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution allow your IT service firm to increase your support workload, the diversity of technical issues your firm can handle, the locations you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT support organizations include:
- Progent's remote desktop service group provides Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is offered at additional cost.
- Optional on-premises support in larger metro areas is available throughout the country at additional cost.
- You retain full control of your clients and invoicing.
- Your customers enter requests by means of your custom branded Internet portal, a toll-free number, or by sending a message to your specified mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service organizations allows you to become a sole source for practically all IT expertise your customers may require. You can grow your team and core IT skills steadily without having to say no to new business due to a lack of in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a transparent supplement to your internal IT service team, responding to your direction, and invoices you rather than your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
- Extensive Service Reporting: Progent uses an enterprise-class service reporting platform to ensure that all IT services performed are thoroughly described. This makes it easy for your IT support organization to shift service responsibilities to internal personnel once you have enough staff and appropriate skill sets.
- Safely Expand Your Service Practice: You can easily and safely take on additional jobs outside your main fields of excellence and serve additional territories without the risks associated with increasing your head count too quickly.
- Strengthen Your Name: You can solidify your positioning as a full-spectrum network service provider by delivering more services to more customers under your own brand.
- Add to Your IT Support Catalog: Progent offers top-tier expertise in a broad array of technologies and can act as a dependable reservoir of skills for expanding your IT support business.
- Fast Escalation: With a sizable team of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Keep Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise outside the fold.
- Remote Support Professionals: For 20 years, Progent has provided online IT support from Help Desk support to advanced consulting. Effective online support cuts costs and produces quick results.
- Major Industry Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Charlotte, North Caroline Businesses
Progent's seasoned roster of certified consultants and technical experts can deliver Charlotte, North Caroline organizations a wide array of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure AD Design
- Office/Microsoft 365 Configuration
- Dynamics GP Expertise
- Microsoft Azure, AWS, Google Cloud
- Online IT Support
- Teleworker Support Services
- Cisco Network Infrastructure
- Juniper Expertise
- Cisco Routers Integration
- Security and Compliance Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support Services
- Colo Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Automation
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- iPhone and Android Integration
- Apple iPhone Integration
- Google Android Smartphone Integration
- Ransomware Recovery
- Backup/Recovery Expertise
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- Wi-Fi Site Assessments
Learn More Details About Progent's Consulting Support for IT Service Providers in Charlotte, North Caroline To learn more details about Progent's reseller program for IT service firms in Charlotte, North Caroline, call 1-800-993-9400 or refer to Contact Progent.
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Windows and UNIX Consultants
Windows, UNIX, Solaris Consultant
If your company computer system mixes UNIX, Linux or Solaris technology with Windows, Progent can help you to integrate your servers into a unified environment that permits all your operating systems to run side by side for simple management, transparent dataflow, high availability, superior throughput, and tight security. Progent's UNIX and Microsoft Windows coexistence assistance services feature IT architecture configuration and service, consulting for Windows services for UNIX, online server monitoring and management, online network support and troubleshooting, on-site technical support, and Help Desk Call Center support.
VirtualPC for macOS Specialist
Top Rated VirtualPC for macOS Integration
For companies with a mix of Apple Mac and Windows computers, there exist two popular solutions for running Microsoft Windows-only software on macOS or OS X: an external connection to a physical Windows computer or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac allows you to connect a Mac to a networked Microsoft Windows-based PC to run Microsoft Windows programs and share system resources. Virtual PC for Mac emulates Windows on an Apple Mac computer so you can run Windows programs directly. Progent's Mac technology support experts can assist your organization to maintain these solutions for using Microsoft Windows software on your Apple Macs and can in addition assist your company to assess and install other products for Windows platform emulation.
Windows 2003 Computer Consultants
Microsoft Windows 2003 Online Consulting
Progent's certified Windows Server 2003 consultants can provide computer support and IT consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Microsoft Windows 2003 migration, integration, update, and support services include network planning, installation, project management, on-premises and off-site network support and troubleshooting, Call Center outsourcing, CISM-certified security consulting, comprehensive outsourcing, and expert co-sourcing.
CISSP Certified Cybersecurity Auditor Engineers
CISSP Certified Security Specialists
Progent's CISSP-premier network security consultants can help organizations of any size with any facet of information system security. Progent can implement efficient cybersecurity solutions that protect a small business against advanced threats or Progent can plan, deploy, and monitor a comprehensive security strategy for hybrid networks that accommodate onsite, remote, and mobile clients accessing IT resources spread across multiple physical sites and public and private clouds.
Microsoft Office System Computer Consulting Company
Microsoft Office XP Service
Progent’s IT outsourcing packages provide affordable computer consulting for small organizations. Whether it includes planning network architecture, creating an in-house Help Desk or outsourcing a one, deploying a new email platform, monitoring your system, or building a web-based eCommerce solution, outsourcing your network technical services can reduce costs and minimize uncertainties, allowing network service budgets to increase in a more moderate and manageable fashion than is possible by assembling a large, knowledgeable internal network support staff. Progent’s Outsourcing White Paper and flyers show how Progent can enable you to create a secure and highly available network architecture for your critical business software powered by Microsoft Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Active Directory Remote Support Services
Active Directory SharePoint Online Troubleshooting
Progent’s consultants can help you to plan and implement a smooth migration from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid solution that uses Azure AD Domain Services and Azure AD Connect to centralize identity and access management across on-premises and Azure resources.
Apple Mac Firewalls Cybersecurity Organization
Top Rated On-site Technical Support macOS Penetration Testing
Progent's certified security consultants can help you protect your Mac environment through expert services including running security tests, recovery from virus and denial of service attacks, configuring firewalls, implementing safe remote and mobile connectivity, installing monitoring programs for defense against viruses, spam, and directory harvest attacks, and developing a comprehensive security strategy adapted for the particular goals of your business network.
Barracuda Backup and VMware ESXi Consulting Services
Barracuda Backup Inline Deduplication Support Outsourcing
Barracuda Backup is an affordable, subscription backup/restore service for small and medium-size organizations. A Barracuda Backup solution can incorporate a custom-designed hardware appliance built by Barracuda or a software-based appliance with similar functionality but which uses your existing storage infrastructure. Barracuda Backup safeguards critical business data produced on-premises, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide array of consulting support services to assist you to plan, integrate, operate and repair a BDR solution based on Barracuda technology.
24 Hour Remote Access Professional
VPN Computer Consultant
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size company deploy and support Cisco’s security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to administer and offer the versatility to evolve with your changing business requirements. Progent’s Cisco-Certified network consultants are familiar with Cisco’s complete line of products targeted at eliminating data theft, virus and worm outbreaks, Denial of Service attacks, and other security risks to your information system. Progent can show you how to integrate Cisco products to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central client access control foundation for user authentication, permissions, and accounting from an easy-to-use Web interface.
SonicWall Ransomware Protection Security Contractors
SonicWall NSA 4650 Firewall Security Auditing
Progent's SonicWall firewall experts can help you configure, manage, and troubleshoot SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into a complete network protection plan and build protection into your business operations.
Patch management Consult
24-Hour Consultant Services Android patch management
Progent's managed services for software/firmware update management offer organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, endpoints scanners, network infrastructure appliances such as routers and Wi-Fi access points, and IoT devices like alarms and health monitors.
Microsoft Certified Partner System Center 2016 and Intune Professional
SCCMM 2016 Integration Services
Progent has over a decade of background deploying, maintaining and troubleshooting the key components included with System Center and can help you to plan, install, maintain, and fix your Microsoft System Center 2012 R2 solution to optimize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent's consultants can assist your organization to upgrade to the latest version of Microsoft System Center from an older release or from a third-party datacenter management platform to provide the advantages of best-in-class provisioning, management automation, security and compliance, plus infrastructure and critical application performance monitoring.
IT Services Catalyst 2960 Switch
After Hours Catalyst Switching Technical Support
Progent's Cisco-certified CCIE experts can help you to set up, manage, upgrade, tune and troubleshoot Cisco Catalyst switches. Progent can also assist you to harden the security and compliance of Catalyst switches and move smoothly from outdated switches to current models.
Small Business Consulting Companies
Small Business Computer Support
Progent's Microsoft and Cisco premier computer consultants can provide advanced support for a broad array of technologies and can provide that assistance online nationwide or in person in select cities throughout the United States and anywhere in California. Progent provides online help for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for systems that include a combination of Windows and UNIX-based technology. Progent also can provide access to the help of Cisco CCIE network engineers for complex connectivity problems, as well as the the support of CISSP-qualified security consultants to assist with high-level security design and troubleshooting. Progent has provided remote troubleshooting to businesses in every state in the U.S.
Network Consultants SCCM 2007 Software Inventory
SCCM 2007 Mobile Device Management Support
Progent can help your organization to support System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, enhance security and compliance, and boost productivity by ensuring that critical applications are always current, tracking licensing, and monitoring usage patterns so you can make informed purchasing choices. Once you are ready to update your SCCM 2007 configuration management ecosystem, Progent can help you to prepare for and carry out a smooth migration to SCCM 2012.
Linux Professional
Immediate BSD Consulting Services Company
Progent's UNIX platform consulting services provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise provides you with a convenient one-stop consulting firm to help you create and maintain a secure and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Slackware.
Remote Monitoring and Reporting Computer Consulting
Operations Manager Troubleshooting
Progent's Microsoft-certified consultants have more than a decade of background designing, implementing, optimizing and fixing System Center Operations Manager solutions and offer organizations of any size expert online or onsite consulting support for SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and availability required to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on best practices for tracking network infrastructure and Microsoft and third-party apps and services. In addition, Progent can deliver fast online or on-premises troubleshooting to assist you to remediate serious issues detected by Microsoft SCOM 2012.
Nexus 9000 Switch Remote Support Services
Nexus Switch Network Consultants
Cisco Nexus series switches are designed to provide the performance, expandability, dependability, virtualization support, capacity, security and manageability required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts can provide remote and onsite consulting and troubleshooting expertise to assist your business to plan an optimal switch topology, build pilot environments to validate your switching solution, deploy Nexus switches, create and enforce appropriate policies, perform security vulnerability evaluations, set up advanced monitoring, consolidate network resources through virtualization technologies, analyze and repair switching and routing problems, maximize system performance, perform capacity planning, and set up the powerful high-availability (HA) features incorporated into Nexus family of switches. Progent's consultants can also assist your business to upgrade non-disruptively from legacy Nexus models or Cisco Catalyst switches to current Nexus platforms.
Top Azure and SCDPM integration Consultants
Engineers Azure Resource Manager
Progent can assist you with every phase of Azure cloud migration such as requirements analysis, readiness assessment, system architecture, pre-production testing, deployment, automated administration, performance tuning, software license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can assist you to configure and debug firewalls and VPN tunnels so your clients can securely connect to Azure-based resources, and Progent's Microsoft-certified consultants can assist you set up key Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also help your organization to set up a hybrid cloud ecosystem that transparently combines physical datacenters with Azure-based resources.
Online Support Services Apple Airport
macOS Connectivity Engineer
Progent's Mac networking consultants can help you with a wide array of network foundation areas including network architecture, remote and mobile access, internetwork communication, security, and emerging technologies including VoIP and fast wireless networking. For business networks based exclusively on Mac OS X or for systems that use a combination of Mac, Linux and Windows based servers and desktops, Progent has the experience and depth to deal with the complexity of planning, integrating, and maintaining a system architecture that is robust, safe, efficient and aligned with your corporate goals. Progent can help you configure Apple’s Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Xsan storage area network solution. Progent can also provide certified experts to help you with Cisco routers and switches.
Technology Consulting Services Juniper SSL Router
Juniper SA700 SSL VPN Security Firm
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Award Winning Email and Telephony Integration Migration
Ransomware Recovery Technology Consulting Services
Progent's Microsoft-certified experts have 20 years of experience providing e-mail and integrated telecommunications/email solutions for companies. Progent offers affordable Microsoft Exchange 2007 Server consulting services to enhance email security and virus protection, achieve fault tolerant email, and implement remote and mobile email access. Progent’s Microsoft Exchange consulting and support offerings can assist you in planning and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Exchange product such as Exchange 5.5 to Exchange Server 2010.
Windows Server 2012 R2 Hyper-V Online Support
Onsite Technical Support Windows Server 2012 R2 Live Migration
Progent's certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and rollout strategies, tune your network for local, multi-location, cloud-based, and hybrid datacenters, train your IT management team, develop an enterprise-wide security strategy, automate IT administration, assist with creating applications, and generate and test a DR/BC plan.
SIP Migration Setup and Support
Cisco Unified SIP Proxy Online Support
Progent's Cisco CCIE-certified SIP integration consultants can assist your business to design, deploy, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected SIP trunks and can provide affordable online or on-premises expertise to assist businesses to move efficiently to an advanced communications ecosystem that delivers fast return on investment. Progent's certified Microsoft unified communications consultants can assist you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server and Lync Server for access to a SIP-based IP PSTN trunk.
Consulting Services CISSP Certified Cybersecurity
CISSP Certified Security Architect Consultants
Progent's CISSP-premier cybersecurity consultants can help businesses of any size with any aspect of information system security. Progent can help implement efficient security solutions that protect a small office against advanced malware attacks or Progent can plan, configure, and monitor an end-to-end security environment for hybrid networks that accommodate local, remote, and mobile users accessing network resources spread across a mix of physical datacenters and public and private clouds.
8800-EX Wireless IP Phone Remote Technical Support
Cisco VoIP Phones and CUBE On-site Support
Progent's Cisco certified networking experts offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
