Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Charlotte
Progent's consulting services for IT service organizations in Charlotte North Caroline allows you to offer your clients Progent's consulting and Help Desk support using your company's brand as a seamless supplement to your in-house network support team. These services can ease the way for you to grow your revenue, fill out your service catalog, satisfy your clients, and improve your bottom line.
Progent's team of network engineers, desktop integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as transparent extensions to the support groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge allows you to add to the capabilities of your IT support business, and Progent's transparency helps you strengthen and protect your company's brand.
Progent is a network support firm with two decades of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private IT support company in the world. Progent has provided online IT support and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)
Using Progent's Services With Your Own Brand
Progent's consulting program for network service providers features transparent resale to your clients of world-class services. Progent bills your firm exclusively and performs under your instructions to deliver your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but challenging to configure and manage. Smaller IT support organizations do not have the required resources. Progent's Call Center and ticketing program gives IT support firms a practical way to retain their own branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Service Desk and ticketing solution enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your business can take on, the number of locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT support companies include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service organizations allows you to become a sole source for practically all technical guidance and troubleshooting your clients may require. You can grow your staff and core in-house competencies steadily without being forced to turn down new business due to a lack of in-house expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Charlotte, North Caroline Companies
Progent's seasoned team of certified consultants can deliver Charlotte, North Caroline businesses a wide array of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service organizations include:
Find Out More About Progent's Reseller Support for IT Service Organizations in Charlotte, North Caroline To learn more details about Progent's consulting program for network service organizations in Charlotte, North Caroline, call 1-800-993-9400 or visit Contact Progent.