Charlotte Consulting for Computer Support Firms
Seamless Short-Term IT Support Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Charlotte
Progent’s consulting support for IT service organizations in Charlotte North Caroline enables your company to provide your customers Progent's consulting expertise and Help Desk support using your own branding as a seamless supplement to your in-house IT services team. This can put you on the fast track to add to your revenue, close gaps in your service portfolio, create happy clients, and improve your bottom line.
Progent's team of network infrastructure experts, desktop support specialists, network admins, and data security consultants have worked as seamless extensions to the IT staffs of some of the world’s largest IT service businesses. Progent’s range of expertise allows you to broaden the scope of your IT service business, and Progent’s transparency lets you strengthen and protect your company's brand.
Progent is a network support firm with two decades of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network experts of any private computer services company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)
Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers features transparent resale to your customers of world-class services. Progent bills you exclusively and performs under your instructions to deliver your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is fundamental to an effective Help Desk. But modern ticketing systems are not just costly to acquire and staff, but also difficult to configure and manage. Smaller IT service firms rarely have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT service firms a practical way to retain their own branding while delivering their customers world-class desktop support services built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing services allow you to expand your physical and virtual support volume, the range of technical issues your firm can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support companies include:
- Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
- Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is offered at extra cost.
- Optional onsite service in major metro areas is offered throughout the country at extra cost.
- You keep full control of your clients and billing.
- Your clients submit requests through your own branded Internet portal, an 800 phone number, or by directing a request to your designated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service organizations allows you to act as a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can grow your staff and strategic in-house competencies at your own pace without being forced to turn down new business due to a lack of expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a seamless extension of your in-house support group, responding to your direction, and invoices your firm rather than your customer.
- Granular Billing: Progent charges by the minute to reign in expenses.
- Extensive Reporting: Progent utilizes an enterprise-class service reporting platform to make sure all IT services delivered are fully documented. This makes it easy for you to transfer service responsibilities to in-house personnel when you have enough people and relevant skill sets.
- Safely Grow Your IT Support Business: You can quickly and affordably accept additional jobs outside your main areas of excellence and open additional territories without the risks involved with expanding your head count too rapidly.
- Strengthen Your Name: You can improve your mind share as a comprehensive IT support provider by offering more services to more clients using your own company name.
- Flesh Out Your Services Catalog: Progent offers top-tier support in a broad array of technologies and can be a dependable resource for growing your IT support operations.
- Rapid Escalation: With a sizable team of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
- Make Your Customers Satisfied: Happy clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
- Online Support Professionals: For 20 years, Progent has delivered online network support from Call Center support to advanced consulting. Effective remote service cuts costs and produces fast results.
- Advanced Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Charlotte, North Caroline Businesses
Progent's seasoned team of certified engineers can deliver Charlotte, North Caroline companies a wide range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Consulting
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote Network Technical Support
- Work from Home Support
- Cisco Network
- Juniper Networks Expertise
- Cisco Routers Experts
- Cybersecurity Monitoring
- Business Continuity Planning
- Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtualization Automation
- Windows Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- BYOD Integration
- Apple iPhone Integration
- Google Android Smartphone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Consulting
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- Wi-Fi Site Surveys
Find Out More About Progent's Consulting Support for IT Service Organizations in Charlotte, North Caroline To learn additional information about Progent's reseller support for network service firms in Charlotte, North Caroline, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Programming Company SQL
SQL 2008 Reporting Services Designer
SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the fast development of a new generation of high-end applications that can provide your company a critical competitive edge. Microsoft SQL Server 2000 provides core support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft technology, assures you success in designing, installing and administering Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET platform.
System Center Operations Manager Support and Setup
Setup and Support 24x7 Network
Remote 24x7 monitoring, proactive alarms, and actionable reports are crucial to preserving the proper operation of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced so far that companies of any size can get a degree of protection that was once reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management solutions delivered as economical services designed to assist your company to identify and resolve a most network issues before they can hurt your business.
Information Technology Consulting Offsite Workforce Endpoint Security
At Home Workers Endpoint Security Consultant
Progent can assist small and medium-size companies to install security protection systems and deliver mitigation services required for teleworkers.
Microsoft Teams PSTN integration Consult
Largest Microsoft Teams topology Consultancy
Progent can help your organization to design an upgrade to Microsoft Teams from Skype for Business and install, manage, and troubleshoot a cloud or hybrid deployment of Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
Microsoft Desktop Support Organizations
IT Outsourcing PC Desktop
Progent offers a wide array of affordable support services to help your company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent can provide onsite or online help for individual computers or notebooks or help your business to plan and carry out a large-scale rollout of new or updated OS platforms and business applications. Progent can also supply consultants and technical workers to assist you to plan for and complete an office relocation or merger organized to cause minimal disruption of your productivity.
Office Web App Computer Service
Biggest Word 2016 Small Office Network Consultant
Progent's Microsoft Office and Microsoft 365 consultants can assist businesses to integrate Office desktop and Microsoft 365 apps including Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a cohesive productivity solution that provides fast ROI and promotes improved business results. Progent can help you to integrate Microsoft Office or Microsoft 365 applications with one another and with other key Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent's consultants can also assist you to fix compatibility problems with various releases of Microsoft Office and can provide live online training to individual users or groups.
Microsoft and Cisco Certified Contract Programming Firm Google Cloud hybrid integration
Developer Amazon AWS hybrid cloud integration
Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that utilize physical IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
System Center 2016 Configuration Manager Remote Support Services
System Center 2016 Orchestrator Network Engineer
Small to middle size companies can now enjoy all the advantages of Operations Manager and in addition have quick access to Progent’s Microsoft Certified IT consulting professionals. With Progent's economically priced network service packages, small businesses can select a simple Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer small company information systems world-class availability, security, and productivity.
Consultant ISA Server
Microsoft ISA Server Specialist
Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security designs for IT networks with many locations, remote users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small business design and implement a configuration of Microsoft ISA Server 2004 that meets your information protection needs without limiting your productivity.
Microsoft CRM Outsourcing
Professional MS CRM
Microsoft Dynamics Customer Relationship Management helps small companies nurture positive client relationships. Integrated Sales and Customer Service components enable in-house staff to share data to help promote selling success and offer steady, effective customer service. Progent can set up the optimal network environment, including local and offsite wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM consultant who can show you how to combine Microsoft CRM with your marketing or customer support databases.
Remote Server Management Cards Consultancy
24/7 American Megatrends MegaRAC Specialist
Remote management cards offer network managers complete control over a server without the requirement for a personal visit. Using these management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to a support professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to plan, deploy, and support a fault-tolerant business network that incorporates remote server management cards and Progent can use these remote server management cards to deliver low-cost remote technical support. Progent has experience with a variety of remote management cards including Aten remote server management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.
Skype for Business Front End Server Consult
Skype for Business Persistent Chat Specialist
Progent's Microsoft-certified consultants can provide online and onsite consulting services for organizations of any size to assess the benefits of migrating to Skype for Business from any version of Lync Server or Office Communications Server. Progent can help you to plan an on-premises, cloud-based or hybrid deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Microsoft 365; set up HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration platforms like Cisco UC. Progent's certified network security experts can help you create and verify a security environment for your Skype for Business solution that meets regulatory requirements.
Small Business Network Online Technical Support
Small Office Network Remote Support
If you have a company IT system with 10 to 50 desktop clients, Progent's computer outsourcing services save your organization from dependence on single independent service provider while giving you affordable and dependable access to high-quality network expertise. By delivering IT consulting help when you require it, offering specialized knowledge for key applications, offering unique support such as automated network monitoring, and billing only for services you receive, Progent gives you an economical solution for optimizing the productivity of your small business information system. Progent is the smart way for small businesses to build and support a robust and secure information network and to have quick access to the skilled support typically available only to businesses who are able to afford a large in-house IT organization.
WSUS Engineers
Microsoft Software Update Services Technical Consultant
Microsoft WSUS enables information technology administrators to install and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can completely and effortlessly manage the distribution of updates that are released via Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial setup of Microsoft SUS such as planning the Microsoft Software Update Services deployment, setting up user's workstations, establishing the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
Immediate Outlook Web App and Mac Support
On-site Technical Support iPad and Outlook Web App
Exchange Servers and Macintosh computers can work together efficiently. Progent's Apple and Microsoft certified consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to work closely with teammates who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can coexist, allowing Mac users to receive and transmit messages, search the GAL, copy addresses, sync up calendars, and alert fellow workers to meetings via your Exchange account. Progent will verify that your Exchange Server is properly set up and that WebDAV and Outlook Web Access are enabled. Progent also offers specialized onsite Entourage education.
ProSight Remote Infrastructure Management Online Troubleshooting
ProSight Network Infrastructure Monitoring Integration Services
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance issues.
Mac Office Outlook Training
Microsoft Word for Mac Learning
Progent can provide onsite education customized for people who want to broaden their understanding of the Apple macOS and OS X platform, Apple Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one online training for Mac applications.
Commute free Consulting Job
Open Now Service Reporting Consultant Virtual Office Job
Progent's productive atmosphere will make you a more capable consultant by enhancing your information technology knowledge and increasing the satisfaction of your customers. Progent makes good on this commitment by recruiting the top professional talent for you to operate with, offering an advanced system infrastructure, running custom application utilities to deliver the maximum quality of support, and by optimizing proven operational structures for finding and retaining clients.
WLAN Support and Integration
Wireless Bridge Computer Consultants
Progent's Wireless Consulting Services offer a fast, affordable option for companies of all sizes to configure, manage and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and deploy hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Juniper SSG320M Router Security Firms
Juniper SSG Series Firewall Security Consultants
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Microsoft Azure integration Integration Companies
Azure cloud migration Development Firm
Progent's consultants can assist you with any stage of Microsoft Azure migration including needs definition, prerequisites evaluation, solution architecture, pilot testing, implementation, automated administration, performance tuning, software license management, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help you to set up and troubleshoot firewall appliances and VPN connections so your clients can safely access to Azure resources, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft technologies to run in Azure including Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help your organization to create a hybrid cloud ecosystem that seamlessly combines on-premises datacenters with Azure-based resources.
Windows Server 2012 R2 Hyper-V On-site Support
Windows Server 2012 R2 Live Migration Support Outsourcing
Progent's certified consultants can help you to evaluate the business value of Windows Server 2012 R2 for your company, create test environments and migration strategies, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT management, staff, develop a corporate-wide security plan, automate IT management, assist with creating applications, and build and validate a DR/BC plan.
