Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Charlotte
ProgentProgentís consulting services for network service organizations in Charlotte North Caroline allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless supplement to your regular IT support team. This can ease the way for you to grow your client base, expand your service portfolio, satisfy your customers, and improve your bottom line.

Progent's roster of network experts, desktop integration and troubleshooting technicians, IT admins, and cybersecurity professionals have acted as transparent adjuncts to the IT groups of some of the worldís biggest IT service businesses. Progentís breadth and depth of technical knowledge allows you to add to the scope of your IT service business, and Progentís close integration with your support team helps you strengthen and protect your company's brand.

Progent is a network support firm with two decades of experience delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your clients of professional IT services. Progent invoices your firm directly and works under your direction to provide your clients support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the heart of an effective Help Desk. But modern ticketing systems are not just costly to license and staff, but also challenging to configure and maintain. Smaller IT support organizations seldom have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT support firms an economical way to retain their custom branding while delivering their customers world-class desktop support built around an advanced ticketing platform and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution allow your IT service firm to increase your support workload, the diversity of technical issues your firm can handle, the locations you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop service group provides Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in larger metro areas is available throughout the country at additional cost.
  • You retain full control of your clients and invoicing.
  • Your customers enter requests by means of your custom branded Internet portal, a toll-free number, or by sending a message to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional details on Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service organizations allows you to become a sole source for practically all IT expertise your customers may require. You can grow your team and core IT skills steadily without having to say no to new business due to a lack of in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your internal IT service team, responding to your direction, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Reporting: Progent uses an enterprise-class service reporting platform to ensure that all IT services performed are thoroughly described. This makes it easy for your IT support organization to shift service responsibilities to internal personnel once you have enough staff and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and safely take on additional jobs outside your main fields of excellence and serve additional territories without the risks associated with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum network service provider by delivering more services to more customers under your own brand.
  • Add to Your IT Support Catalog: Progent offers top-tier expertise in a broad array of technologies and can act as a dependable reservoir of skills for expanding your IT support business.
  • Fast Escalation: With a sizable team of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise outside the fold.
  • Remote Support Professionals: For 20 years, Progent has provided online IT support from Help Desk support to advanced consulting. Effective online support cuts costs and produces quick results.
  • Major Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Charlotte, North Caroline Businesses
Progent's seasoned roster of certified consultants and technical experts can deliver Charlotte, North Caroline organizations a wide array of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Consulting Support for IT Service Providers in Charlotte, North Caroline
To learn more details about Progent's reseller program for IT service firms in Charlotte, North Caroline, call 1-800-993-9400 or refer to Contact Progent.