Charlotte Expertise for Computer Support Firms
Short-Term Support Team Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Charlotte
Progent’s consulting services for network service organizations in Charlotte North Caroline enables your company to provide your customers Progent's consulting expertise and Help Desk support under your company's brand as a transparent augmentation of your regular IT services group. These services can ease the way for you to grow your client base, flesh out your service offerings, create happy clients, and improve your bottom line.
Progent’s nationwide roster of network experts, PC support specialists, IT admins, and data security professionals have worked as transparent expansions to the support staffs of some of the world’s biggest IT service businesses. Progent’s breadth and depth of expertise enables you to widen the capabilities of your IT service business, and Progent’s close integration with your support team lets you promote and protect your branding.
Progent is an IT consulting company with two decades of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any independent computer services company in the world. Progent has delivered remote IT support and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)
Reselling Progent's Services Under Your Own Brand
Progent's reseller program for network service providers features transparent resale to your customers of professional services. Progent bills your firm directly and performs under your direction to provide your clients support services under your branding. Also, Progent has an affordable Off-hours Support Program for clients who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is fundamental to an effective IT Call Center. But full-featured ticketing systems are not just costly to acquire and staff, but also difficult to configure and maintain. Smaller IT service organizations rarely have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT service organizations a practical way to keep their company branding while delivering their clients world-class desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The features available with Progent's Call Center and ticketing services allow you to increase your physical and virtual support workload, the diversity of technical issues your business can take on, the locations you can service, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT support organizations include:
- Progent's online desktop service group provides Level 1 end user support with 1-hour SLA to commence work during normal business hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at extra cost.
- Optional onsite service in major metro areas is available throughout the US at extra cost.
- You keep full control of your clients and billing.
- Your clients enter requests via your custom branded Internet portal, a toll-free phone number, or by sending an email to your specified mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service providers allows your support team to become a single point of contact for practically all technical expertise your clients may require. You can grow your team and strategic IT skills at your own pace without being forced to turn down opportunities owing to a lack of in-house expertise or the absence of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent acts as a transparent supplement to your in-house IT service group, responding to your management, and bills your firm rather than your customer.
- By-the-Minute Billing: Progent bills by the minute to minimize expenses.
- Extensive Documentation: Progent uses an advanced service reporting platform to make sure all IT services performed are thoroughly described. This allows you to shift service assignments to internal personnel when you have sufficient staff and appropriate technical skills.
- Safely Expand Your IT Support Practice: You can quickly and efficiently take on additional jobs beyond your main fields of expertise and serve additional territories without exposure to the risks involved with increasing your head count too rapidly.
- Re-enforce Your Name: You can solidify your positioning as a full-spectrum network service firm by offering more solutions to more customers using your own brand.
- Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a broad array of technologies and can be a dependable resource for growing your IT support operations.
- Rapid Problem Escalation: With a large team of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
- Keep Your Clients Satisfied: Satisfied clients stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from your competitors.
- Online Support Experts: For 20 years, Progent has delivered online IT support from Help Desk services to high-level consulting. Efficient remote support saves money while delivering quick solutions.
- Advanced Industry Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
Progent's Practice Areas for Charlotte, North Caroline Companies
Progent's seasoned team of certified engineers can provide Charlotte, North Caroline organizations a broad array of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service firms include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- Active Directory Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online Network Troubleshooting
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Integration
- Security and Compliance Expertise
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Tech Support
- Colocation Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtual Server Management
- Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Support
- Smartphone Management
- iPhone Integration
- Android Smartphone Support
- Ransomware Recovery
- Backup/Recovery Solutions
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Find Out More About Progent's Reseller Support for Network Service Firms in Charlotte, North Caroline To learn additional details about Progent's reseller support for IT service organizations in Charlotte, North Caroline, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Remote Access Remote Consulting
Cisco VPN Network Engineer
Cisco's security and remote access solutions for small to medium sized companies represent a full range of manageable security products to let you protect your entire information system. Cisco's VPN line includes routers, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco's CCIE and CCNP certifications who can help your company to select Cisco VPN, Cisco RADIUS Security, and additional Cisco security solutions that fit most closely with your business objectives.
24x7 Aironet 1500 Access Point Outsourcing
Aironet Wi-Fi Access Point Remote Support
Progent's Cisco certified Wi-Fi consultants offer economical online and onsite support for both legacy and modern Wave 2 Aironet Wi-Fi access points and Progent can help your business to design and maintain wireless solutions that include indoor and outside/ruggedized Aironet APs.
Microsoft Exchange 2016 Upgrade Planning IT Consultants
Microsoft Exchange Server 2016 Upgrade Specialist
Progent can assist you in all phases of your upgrade to Microsoft Exchange 2016 such as designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your VMs, databases and logs; setting up HLB for fault-tolerant CAS services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web.
Check Point 23000 Firewalls Network Security Auditor
Check Point 6000 Firewalls Firewall Configuration
Progent's Check Point Software experts can show you how to choose and deploy Check Point Software Firewall/VPN utilities and appliances powered by Check Point's technology to offer an affordable and effective security defense for your IT network. Progent can also show you how to integrate other Check Point products such as Check Point ZoneAlarm and Check Point UTM-1 firewalls with security solutions from other suppliers and provide a single stop for on-going network support, administration, education, and design services.
IT Consulting Microsoft LCS Server 2007
Live Communications Server 2007 Engineers
MS Communications Server provides IM and presence in a scalable, enterprise-grade solution featuring enhanced protection, seamless integration with additional Microsoft software, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server allows lower costs and improved business efficiencies, enhanced worker productivity, and better intellectual property protection. Microsoft Communications Server 2007 has been replaced by Lync Server, which itself has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts can provide remote and on-premises support and troubleshooting services for your Office Communications Server 2007 environment and can help you to assess the advantages of migrating to Microsoft's Skype for Business. Progent can also assist you to plan and implement an efficient upgrade that will add significant strategic value to your IT system
Consultants Windows Server 2012 R2 Hyper-V 3.0
MCSE Expert Certified Specialist Hyper-V 3.0 Virtual Server
Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in critical areas such as secure multitenancy, flexible infrastructure, cloud readiness, scalability and performance, and high availability. Progent's Microsoft-certified consultants can assist your business to benefit from Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to reduce IT expenses and enhance productivity.
Cisco AnyConnect Onsite Technical Support
24-7 Cisco ASA firewall VPN Information Technology Consulting
Progent’s Cisco-Certified network experts offer experienced PIX Firewall support services encompassing architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack security, and safe access services. Ranging from compact, easy-to-install desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of security, performance and reliability for information environments of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible administrative solutions. Progent’s network consultants can help you choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
CCIE Expert Certified wireless LAN controller Remote Support
Wave 2 wireless controller Onsite Technical Support
Progent's Wi-Fi consultants can help your business to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's modern wireless controller solutions.
Database DBA Specialist
Oracle database administration Network Security Auditor
Progent’s team of expert software programmers, relational database designers, and program managers can assist large businesses to carry out development projects for Windows, Linux, or Web applications. Progent's co-sourcing services include access to seasoned project managers for high-level planning and program co-ordination or Progent can assist clients fill in expertise gaps by providing relational database architects and programmers skilled in developing RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist clients to integrate SharePoint with additional data sources such as SQL Server and Excel to build data-intensive intranets and web portals. Progent also can provide experience with multiple web development technologies and can help clients to create, expand, repair, or port web applications to utilize the most current web technology.
Automatic Fail-over Network Consulting
CCDP Expert Certified Redundant Internet Consultant
Progent's Cisco-authorized network consultants can show you how to build an affordable, fault tolerant Internet configuration architecture that can deliver non-stop Internet connectivity via a broad range of fault tolerant Internet access products and services including high availability BGP, automatic fail-over, and multiple ISPs. Progent can provide CCIE professionals to show you how to apply the most current technology for 24x7 Internet connections to create an affordable, fully redundant Internet network with automatic failover and other features to deliver zero-downtime Internet availability.
Intrusion Detection Palo Alto Networks
Palo Alto Networks PA-3200 Series Firewalls Information Technology Consulting
Progent's Palo Alto Networks firewall consultants can show you how to choose, configure, and manage Palo Alto Networks firewall appliances to provide a modern cybersecurity solution that extends across your data center and cloud resources and guards all users anywhere with any endpoint device.
Information Technology Consulting Meraki MR72 Access Point
Meraki MR52 Access Point On-site Support
Progent's Cisco Meraki wireless AP experts provide remote and on-premises support to help organizations of all sizes to design, deploy, maintain, upgrade or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to configure and manage Cisco's Meraki-based wireless networks for environments that range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco technology including switches, routers and ASA firewalls to build a seamless network infrastructure that provides identical access, performance, security compliance, ease of management and availability for wired and Wi-Fi users irrespective of their location or device.
Windows 2019 Computer Consultants
Windows 2003 Server Computer Consultants
The sophistication and integration demands of Microsoft Windows Servers calls for an IT consulting firm with hands-on experience and in-depth knowledge in planning and building cohesive, comprehensive network technology systems. The background of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your business objectives. Progent’s consulting support can help you with designing, deploying, administering, and supporting Windows Server systems that increase the business value of your computer network. Progent’s consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.
Exchange 2007 Help and Support
Microsoft Exchange 2007 Consulting
Progent's expert consultants can show you how to design and deploy a smooth in-place Exchange Server 2007 migration plan that avoids productivity downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-site upgrades, Progent has the experience to complete your project quickly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting offerings include assistance with the integration of outside vendor enhancements of Exchange Server 2007 and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.
System Pilot Testing Lab Services
Bandwidth Throttling Test Lab Professionals
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center is available for piloting mission-critical applications, creating efficient system upgrade methodologies, assessing and tuning performance, designing or verifying disaster recovery solutions, resolving compatibility issues, and establishing training environments for the latest technologies. For Progent customers without adequate internal resources to assemble proper test environments, the lab cuts capital costs and engineering risk and helps keep critical IT projects on schedule.
Windows Server 2019 Security and Compliance Professionals
Windows Server 2019 Deduplication IT Consulting
Progent's certified Windows Server 2019 experts can help your organization to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers major enhancements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and Linux support.
Microsoft T-SQL Contract Development
MS SQL Consulting Services
SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the fast development of cutting-edge high-end applications that can give your business a significant competitive edge. SQL Server provides built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft integration, ensures you success in planning, installing and managing Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET platform.
Wireless Professional
Proxim Tsunami Online Help
Progent’s wireless consultants can help small businesses plan, choose, evaluate, configure and support secure building-to-building wireless bridges that integrate transparently into your existing network while offering a level of security that matches or excels wired connections. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to select and install the wireless link technology that align best your business requirements.
Remote Monitoring and Reporting IT Consultants
Top Microsoft Certified Computer Consultants Comprehensive Event Management
Small to mid-sized businesses can now enjoy all the advantages of Operations Manager and also have quick access to Progent’s Microsoft and Cisco certified IT consulting experts. With Progent's affordably priced network support programs, mid-size businesses can choose a simple co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent supports Microsoft Operations Manager to offer small and midsize business networks world-class reliability, security and performance.
Services CRISC Certified Risk and Information Systems Control Systems Engineer
24/7 CRISC Risk and Information Systems Control Consult
Progent can provide the services of a CRISC-certified risk management expert to help your company to plan and implement an enterprise risk management solution based on best practices identified by CRISC and geared to align with your company's risk appetite, business goals, and budgetary guidelines.
24/7/365 Microsoft Office System Information Technology Outsourcing Firm
Microsoft Office Computer Networking
Progent’s computer outsourcing services for small businesses include planning 2003 Server, .NET Server, and Microsoft BackOffice systems, coordinating upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and in-person repair, resolving stubborn integration problems, and creating a company-wide security strategy. Progent can help you enhance network reliability and throughput with zero-downtime configuration, redundant network architecture, and proactive server monitoring. Progent also offers special project assistance for major upgrades and can assist with requirements definition, resource identification, bill of materials production, sourcing qualification, purchasing logistics, and professional documentation. Progent’s IT outsourcing help also features education for office productivity packages such as Microsoft Office.
Wireless Security Technology Consulting Services
Mobile Connectivity Consulting
Progent's Wireless Consulting Services offer a fast, affordable way for businesses of any size to configure, manage and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and deploy appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and online applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
QTS Sacramento Data Center Services
Consult QTS/Herakles Internet Data Center
The QTS Data Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is now using the QTS data center as a colocation site or if you are considering migrating your primary or disaster recovery system to Herakles/QTS, Progent offers a variety of budget-friendly services such as data center relocation, equipment installation and updates, infrastructure improvements, project management, virtualization expertise, offsite network monitoring, centralized system management, software programming, disaster recovery solutions, security assessment, and the use of Progent's Test Lab.
Support Windows Server 2008 Hyper-VI
Professional Microsoft Windows Server 2008 R2
Progent's certified professionals can help you to evaluate the advantages of Windows Server 2008 for your business, create test systems and rollout plans, integrate Windows Server 2008 with your IT environment and applications, educate your IT staff how to use new administration tools, and deliver continuing consulting and technical support via budget-friendly options such as Helpdesk service and online technical support.
Network Support Service Cisco Router
Cisco CCIE Remote Network Management Services
Progent offers rapid online support from Cisco-certified CCIE networking consultants. Progent's CCIE experts can connect to your network via advanced remote support utilities to deliver fast and affordable troubleshooting and repair of critical network infrastructure problems.
CRISC Certified Risk and Information Systems Control Auditor Consultant
Top CRISC Certified Network Risk and Information Systems Control Architect Specialist
Progent can provide the guidance of a CRISC-certified risk management expert to help you to design and deploy an enterprise risk management (ERM) strategy based on best practices identified by CRISC and crafted to align with your company's risk appetite, business objectives, and budgetary guidelines.
Meraki Wireless Access Point Computer Consulting
Meraki Wireless Access Point Technology Consulting
Progent's Cisco-Meraki Wi-Fi access point consultants can help you to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a large campus or a nationwide enterprise. Progent can also assist clients to integrate other Cisco devices for unified management.
Remote Microsoft Office IT Technical Support Company
Microsoft Office System Network Consulting Services
Progent's pricing policy is to bill for remote service and in-person visits by the minute. Consequently, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during regular working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be forced to permit simple problems to stay unaddressed.
Specialist UNIX, Windows
UNIX with Windows Technical Consultant
If your office network mixes UNIX, Linux or Sun Solaris platforms with MS Windows, Progent can help you to incorporate your IT resources into a unified environment that permits all your OS platforms to coexist for easy administration, seamless information exchange, high availability, enhanced performance, and strong security. Progent's UNIX and Microsoft Windows integration assistance services include IT architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online network support and repair, in-person technical support, and Help Desk services.
