Charlotte Consulting Experts for IT Support Firms
Seamless Temporary Support Staff Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Charlotte
Progent’s consulting services for network service organizations in Charlotte North Caroline allows your company to provide your customers Progent's consulting expertise and Help Desk support with your brand as a seamless supplement to your in-house network support group. This can help you add to your revenue, fill out your service catalog, satisfy your customers, and increase your bottom line.
Progent’s nationwide roster of network experts, desktop integration and troubleshooting technicians, network admins, and cybersecurity consultants have worked as seamless expansions to the IT groups of some of the world’s biggest IT service firms. Progent’s breadth and depth of technical knowledge allows you to broaden the scope of your IT service practice, and Progent’s close integration with your support team lets you strengthen and protect your company's brand.
Progent is an IT consulting company with two decades of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided online IT support and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)
Using Progent's Services With Your Own Brand
Progent's reseller program for IT service firms offers seamless resale to your customers of professional IT services. Progent bills you directly and performs under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who need 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind an efficient service desk. But modern ticketing systems are not just expensive to acquire and staff, but also challenging to configure and maintain. Smaller IT support companies seldom have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to retain their company branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services allow you to increase your support workload, the range of technical issues your firm can take on, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT service organizations include:
- Progent's online desktop support staff delivers Level 1 end user support with 1-hour SLA to begin work during normal business hours.
- Standard service times are from 5am to 7pm PST, five days per week.
- Extended support is available at additional cost.
- Optional on-premises service in larger metro areas is offered across the US at extra cost.
- You have complete control of your clients and billing.
- Your clients submit requests using your own branded Internet portal, an 800 number, or by sending an email to your designated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Firms
Progent's consulting for network service organizations allows you to become a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can grow your staff and core IT skills at your own pace without having to decline new business due to a gap in in-house expertise or the absence of personnel.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a seamless extension of your in-house support team, under your direction, and bills your firm instead of your customer.
- Granular Billing: Progent bills by the minute to minimize expenses.
- Extensive Reporting: Progent uses an advanced reporting system to ensure that all IT services delivered are fully described. This allows support group to shift service assignments to internal consultants when you have enough staff and appropriate skill sets.
- Safely Grow Your Service Business: You can quickly and affordably take on additional opportunities outside your core fields of excellence and serve new geographies without assuming the risks involved with increasing your full-time staff too quickly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum network service provider by delivering more services to more clients using your own brand.
- Add to Your IT Support Catalog: Progent can provide world-class expertise in a broad array of technologies and can act as a dependable resource for expanding your IT support business.
- Rapid Escalation: Thanks to a sizable team of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
- Keep Your Customers Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help outside the fold.
- Remote Technical Support Professionals: For two decades, Progent has provided remote IT support ranging from Call Center support to advanced consulting. Effective online support cuts costs while delivering fast solutions.
- Advanced Industry Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Practice Areas for Charlotte, North Caroline Organizations
Progent's seasoned team of certified consultants and technical experts can deliver Charlotte, North Caroline organizations a broad array of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- Active Directory Integration
- Office 365 Integration
- Microsoft Dynamics GP Expertise
- Azure, Amazon AWS, Google Cloud
- Remote IT Support
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Troubleshooting
- Cybersecurity Monitoring
- Disaster Recovery Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Tech Support
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Automation
- Hyper-V Integration
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- BYOD Integration
- iPhone Integration
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco IP Voice Phones and Video Conferencing
- Microsoft Skype for Business and Teams
- Wi-Fi AP Setup
- WiFi Site Surveys
Find Out More About Progent's Consulting Support for IT Service Organizations in Charlotte, North Caroline To learn more details about Progent's reseller program for network service firms in Charlotte, North Caroline, call 1-800-993-9400 or see Contact Progent.
An index of content::
Consulting Postini
Anti-Virus Help and Support
E-Mail Guard represents a complete service for blocking spam and virus attacks. E-Mail Guard addresses the protection and management of company email by providing continually improved spam and virus filtering, policy administration, content filtering, and defense against email-based directory harvesting and DDoS attacks. E-Mail Guard also features tracking, administration and analysis tools as well as outbound email filtering to let you troubleshoot your e-mail system and define and regulate corporate security policy.
Design Companies Microsoft Office System
Microsoft Office System Server Recovery
To deliver economical IT services for small businesses, Progent has developed full-service IT outsourcing plans that give small businesses fast access to technical help without requiring you to hire, educate, and maintain an expensive full-time computer support staff. Progent’s IT outsourcing packages offer you an economical way for creating a secure and reliable environment for your favorite Microsoft Windows business productivity products such as Microsoft Office XP and Office 2003.
Firepower Management Center Consultant
Firesight Technical Consultant
Progent’s Cisco-Premier technology consultants offer professional PIX Firewall consulting services covering architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat security, and secure access services. Ranging from compact, easy-to-install desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls offer a healthy level of security, speed and reliability for business environments of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive administrative solutions. Progent’s network consultants can help you select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Lync Server 2013 and SQL Server Consultant Services
24 Hour Lync Server 2013 IM Consultant Services
Microsoft Lync 2013, now called Skype for Business, allows businesses of any size to build a manageable and secure communications environment that permits a Bring-Your-Own-Device computing model with IM, presence, web conferencing with application sharing, as well as IP-based and PSTN telephony across a broad range of desktop and handheld devices. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can help you to assess the business benefits of Lync 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid model appropriate for your current and future plans, implement Lync 2013 in a way that expedites your return on investment, and provide custom online and on-premises training to your IT team and end users. Progent offers in-depth expertise in critical pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync Server 2013 with popular Office and Office 365 applications such as Outlook clients and PowerPoint.
SCDPM 2012 and Azure Outsourcing
SCDPM 2012 Backup and Recovery Online Technical Support
Progent's Microsoft-certified consultants can provide remote or in-person support to assist businesses of all sizes to design, implement, administer, and troubleshoot a backup/recovery system based on System Center 2012 Data Protection Manager. Progent can help you to upgrade from earlier versions of SCDPM or from another backup platform, and Progent can optimize your Data Protection Manager implementation for on premises, cloud, or hybrid datacenters. Progent can provide as-needed support for fixing particularly challenging issues, or full project management support. Progent can also help you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
CCIE Expert Certified Solaris Online Computer Support
Linux Remote Consult
Progent provides nationwide remote help and consulting services for businesses that run UNIX, Linux, or Solaris environments or whose information systems feature a combination of UNIX and Microsoft Windows products. Online technical support provides maximum return for your information technology budget by extending user efficiency and shortening the hours charged for network repair services. Advanced remote access tools and skilled technicians and engineers combine to enable Progent to handle most network problems without wasting time and expense by traveling to your location. In most of situations your network problems can be dealt with by telephone or through a combination of phone support and remote access. Progent can put you in touch with Cisco CCIE network experts and CISM and CISSP premier security professionals to assist you with the most challenging system issues.
Onsite Technical Support Call Center Services
Support Desk Management Services Remote Support
Progent's Microsoft and Cisco certified experts offer three ways to help medium-size and large companies create a cost-effective and successful internal Network Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process study and enhancement, executive reporting, education of in-house staff, and documentation of processes. Progent's Software Evaluation and Deployment Services help organizations analyze the various top level Help Desk application programs on the market and decide what products might be excessively expensive, miss critical functions, or align poorly with your organization's business goals. Progent also offers short-term staffing for businesses who want to augment their internal Help Desk team for occasional tasks or to fill in for absent or incapacitated workers.
Microsoft Certified SCCM 2007 Windows Server Deployment Online Troubleshooting
SCCM 2007 Asset Management Remote Consulting
Progent's Microsoft-certified consultants can help your organization to support Microsoft System Center 2007 Configuration Manager to streamline operations, improve security, and boost productivity by making sure that critical applications are always up to date, managing product licenses, and monitoring resource usage profiles so you can make smart buying choices. Once your organization is ready to upgrade your SCCM 2007 device management ecosystem, Progent can help you to plan and implement a smooth move to SCCM 2012.
Services ProSight Spam Filtering
Email Allow Lists Consultant
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.
24 Hour Technology Consulting Company Small Business
Small Business Computer Consultancy Company
Progent delivers the services of Microsoft and Cisco-Certified network consulting professionals to offer clients affordable alternatives to help companies optimize the benefits of Microsoft and Cisco technology. For networks that span from remote offices to large enterprises, Progent's expert engineers can help you enhance your information system's e-mail infrastructure, security, availability, performance, and network administration.
Urgent Palo Alto Networks PA-3000 Series Firewalls Firewall Setup
Firewall Configuration Palo Alto Networks PA-Series Firewalls
Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks firewalls to provide a modern security solution that extends across your on-premises and cloud-based assets and protects any user at any location with any device.
Network Consulting Remote Workers Data Protection
24 Hour Professionals Offsite Workers Data Protection
Progent can assist small and mid-size companies to design, deploy, verify and troubleshoot backup technology required for telecommuters.
Linux Remote Consulting Services
Linux Remote Consultancy
Progent offers national online technical support and consulting services for companies that run environments based on variants of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft technology. Remote IT help provides optimum return for your information technology dollar by protecting client productivity and shortening the time billed for network analysis and repair. Advanced remote access tools and experienced service specialists and engineers allow Progent to solve the majority of network problems without wasting time and money by traveling to your location. In the vast majority of cases your network issues can be remediated by telephone or through a mix of phone help and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISM and CISSP premier security professionals to help you with the most challenging system problems.
24 Hour Dynamics GP/Great Plains Network Consultants
Microsoft Dynamics GP ERP Onsite Technical Support
Dynamics GP 2010 accounting is a full-featured business management platform that integrates data and processes across your company, interfaces seamlessly with other applications, and brings together workers, customers and vendors unrestricted by time or place. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 deliver functionality for accounting, management reporting, project management, inventory and order control, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail, and online business services. Progent can show you how to install and maintain a reliable, protected computer and communications infrastructure to support Microsoft Great Plains, and can provide expert Great Plains consultants to help your business benefit from the full potential of Microsoft Dynamics GP 2010.
iPhone security Consulting
iPhone RADIUS Remote Support
Progent can provide cost-effective remote assistance to assist your business to design, deploy, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for quick jobs to help you through specific technical bottlenecks or major engagements to help you complete business-critical initiatives on time and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you build or maintain a highly available, secure and efficient infrastructure that aligns with your mode of computing. Progent can also provide remote and onsite training for individuals or groups to help manage and use your iPhones and iPads in a safe, collaborative ecosystem that maximizes the strategic value of your information system.
24x7 Photoshop Training Professional
Biggest Training Photoshop CS5
Progent's Apple Mac consultants can support the creative aspect of Macintosh environments by providing consulting services and training in imaging, sound, and video. Progent's support professionals offer help in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post production facility.
Cisco PIX to ASA upgrade Setup and Support
Technology Consulting Services Firepower Management Center
Progent’s experienced Cisco network security consulting professionals offer high-level PIX Firewall and ASA Firewall consulting support covering infrastructure design, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to scalable gigabit products, Cisco PIX and ASA Firewalls provide a high level of security, high throughput, and high availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform, minimizing common OS-specific security holes.
Software Development Firm
E-Commerce Integration
For custom program creation, Progent can supply software design consultants to produce line-of-business software in areas such as eCommerce, web site design, Microsoft Dynamics products including Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s consultants can use Internet Information Services to build custom eCommerce applications powered by Microsoft ASP.NET. In addition, Progent can provide expertise in a broad range of custom software development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also offers specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Network Providers Part-time CIO
Word Professional
Progent's team of application experts can provide in-depth support, software development, integration help, and webinar training for leading business applications that address vital areas including ERP, financials, business analytics, web commerce application design, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with years of experience providing advanced consulting and troubleshooting support remotely, Progent can help clients throughout the United States to avoid the time and expense associated with travel and on-site visits without compromising the high quality of technical support.
Consulting Windows Server 2003
Online Troubleshooting Windows 2003 Server
Progent's Microsoft-certified Windows 2003 Server consultants offer computer support and expert consulting for the complete line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Windows Server 2003 migration, integration, administration, and maintenance offerings include network planning, installation, project management, on-site and off-site network support and troubleshooting, Call Center services, expert security services, comprehensive outsourcing, and expert co-sourcing.
ISA 2004 Remote Technical Support
Support and Help Microsoft ISA Server
Progent's Microsoft-certified ISA Server consulting experts have extensive experience creating corporate security designs for IT networks with many sites, remote workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size company design and deploy a configuration of ISA Server 2004 that supports your IT security requirements without limiting your network.
Largest Application Development
VBScript programming Services
If you need assistance writing, enhancing, or repairing applications for Windows, any version of Linux, or the Web, Progent’s team of programmers, relational database designers, and software project managers can help ensure you get the project completed on time and within budget. Progent's seasoned software programmers offer affordable and expert online consulting for projects as simple as creating VBA scripts for Excel or as challenging as developing line-of-business database applications built on Microsoft SQL Server or MySQL.
IP phones Configuration
Cisco VoIP Phones and CallManager Configuration
Progent's Cisco certified network infrastructure consultants offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
Integration Companies Amazon Marketplace Web Service development
Development Amazon MWS integration
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales processes, vendors can expand their reach, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and get to market quickly.
Support and Help MS SQL Server 2008
SQL Server 2008 Consultant Services
Microsoft SQL Server 2008 offers indispensable, standardized tools to IT experts as well as to information workers, lessening the difficulty of designing, integrating, administering, and using enterprise data and analytical programs in environments ranging from mobile devices to corporate information networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 require an IT consultant with hands-on experience and wide knowledge in designing and building information-based, end-to-end business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft technology, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET environment.
Exchange 2013 Server Consulting Services
Exchange 2013 Upgrade Consult
Microsoft Exchange 2013 includes significant enhancements to the functionality of its predecessor Exchange 2010 and delivers powerful new features as well as a redesigned structure. These enhancements favorably impact vital facets of IT such as manageability, availability, security and compliance, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the possible advantages of upgrading to Exchange 2013, create a cost-effective validation and deployment plan, and educate your IT staff to manage your Exchange 2013 solution. Progent also offers ongoing remote consulting and support and management for Exchange 2013.
Offsite Workers VoIP Computer Consultant
Computer Consulting Remote Workers VoIP
Progent can help small and mid-size businesses to set up VoIP platforms to give their remote workforce the advantage of seamless access to the corporate phone system.
