Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Charlotte
ProgentProgent's consulting support for network service firms in Charlotte North Caroline allows your company to offer your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent extension of your in-house IT services group. This can put you on the fast track to add to your client base, expand your service portfolio, create happy clients, and increase your profits.

Progent's roster of network engineers, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity professionals have acted as transparent expansions to the support groups of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT service practice, and Progent's transparency lets you strengthen and protect your company's brand.

Progent is a network support firm with 20 years of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your customers of world-class services. Progent invoices you directly and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are the heart of a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but also a hassle to configure and manage. Small or niche IT service companies seldom have the necessary resources. Progent's Call Center and ticketing program offers IT service organizations an economical way to retain their custom branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT support organizations leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing services enable you to expand your physical and virtual support volume, the range of technical issues your business can handle, the number of locations you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's remote desktop support team delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises service in major metro areas is available throughout the US at extra cost.
  • You keep full control of your customers and billing.
  • Your customers submit requests using your own branded web portal, a toll-free phone number, or by directing a request to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details about Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service firms allows you to become a single point of contact for virtually all IT expertise your clients may require. You can build your staff and strategic in-house competencies at your own pace without having to say no to new business due to a gap in expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, responding to your management, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent utilizes an advanced documentation platform to ensure that all services delivered are thoroughly documented. This enables you to transfer account assignments to internal consultants once you have enough people and relevant skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and affordably accept additional opportunities outside your core areas of excellence and serve new territories without assuming the risks involved with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive network service provider by delivering more solutions to more customers using your own brand.
  • Flesh Out Your Services Catalog: Progent offers top-tier support in a wide array of technologies and can act as a dependable resource for expanding your IT service business.
  • Rapid Escalation: Thanks to a large team of senior technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Make Your Customers Happy: Satisfied customers stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise outside the fold.
  • Remote Support Experts: For two decades, Progent has delivered remote IT support from Help Desk services to high-level consulting. Efficient online support cuts costs and produces quick results.
  • Top Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Charlotte, North Caroline Companies
Progent's seasoned team of certified consultants and technical experts offers Charlotte, North Caroline companies a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Reseller Support for IT Service Firms in Charlotte, North Caroline
To learn additional information about Progent's reseller support for network service firms in Charlotte, North Caroline, call 1-800-993-9400 or visit Contact Progent.