Charlotte Consulting Experts for IT Service Firms
Temporary IT Support Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Charlotte
Progent's consulting services for IT service organizations in Charlotte North Caroline allows you to offer your clients Progent's consulting and Help Desk support using your company's brand as a seamless supplement to your in-house network support team. These services can ease the way for you to grow your revenue, fill out your service catalog, satisfy your clients, and improve your bottom line.
Progent's team of network engineers, desktop integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as transparent extensions to the support groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge allows you to add to the capabilities of your IT support business, and Progent's transparency helps you strengthen and protect your company's brand.
Progent is a network support firm with two decades of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private IT support company in the world. Progent has provided online IT support and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)
Using Progent's Services With Your Own Brand
Progent's consulting program for network service providers features transparent resale to your clients of world-class services. Progent bills your firm exclusively and performs under your instructions to deliver your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but challenging to configure and manage. Smaller IT support organizations do not have the required resources. Progent's Call Center and ticketing program gives IT support firms a practical way to retain their own branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Service Desk and ticketing solution enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your business can take on, the number of locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT support companies include:
- Progent's remote desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard work hours.
- Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at additional cost.
- Optional on-premises support in major metro areas is available throughout the country at additional cost.
- You retain complete control of your customers and billing.
- Your clients submit incident reports using your custom branded web portal, an 800 number, or by directing a message to your assigned email address.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service organizations allows you to become a sole source for practically all technical guidance and troubleshooting your clients may require. You can grow your staff and core in-house competencies steadily without being forced to turn down new business due to a lack of in-house expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent supplement to your internal support team, under your direction, and bills your firm instead of your client.
- By-the-Minute Billing: Progent bills by the minute to reign in costs.
- Detailed Service Reporting: Progent uses an advanced reporting system to ensure that all services delivered are thoroughly described. This enables you to transfer service responsibilities to in-house consultants when you have sufficient staff and appropriate skill sets.
- Safely Expand Your IT Support Business: You can quickly and efficiently take on more jobs outside your main fields of excellence and serve new geographies without exposure to the risks associated with expanding your head count too rapidly.
- Strengthen Your Name: You can solidify your mind share as a comprehensive IT service provider by delivering more solutions to more clients under your own brand.
- Add to Your Services Portfolio: Progent offers top-tier support in a broad range of technologies and can be a reliable reservoir of skills for growing your IT support operations.
- Rapid Problem Escalation: Thanks to a sizable team of high-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
- Keep Your Customers Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
- Remote Support Professionals: For 20 years, Progent has delivered remote IT support from Call Center services to advanced consulting. Efficient remote service cuts costs and produces fast results.
- Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Charlotte, North Caroline Companies
Progent's seasoned team of certified consultants can deliver Charlotte, North Caroline businesses a wide array of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service organizations include:
- Exchange 2019 Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure Active Directory Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP Customization
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online IT Support
- Work from Home Integration
- Cisco Network
- Juniper Expertise
- Cisco Routers Integration
- Cybersecurity Expertise
- Disaster Recovery Planning
- Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support Services
- Colocation Center Support
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Management
- Rapid, Affordable .NET Application Development.
- Windows Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- iPhone and Android Management
- Apple iPhone Support
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Backup/Recovery Expertise
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Assessments
Find Out More About Progent's Reseller Support for IT Service Organizations in Charlotte, North Caroline To learn more details about Progent's consulting program for network service organizations in Charlotte, North Caroline, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Network Assessments Microsoft Windows
Onsite Technical Support Microsoft
Progent's IT outsourcing services offer budget-friendly computer support for small organizations. Whether it involves planning network infrastructure, setting up an internal Help Desk or outsourcing a one, deploying an updated email system, monitoring your network, or developing a web-based eCommerce application, outsourcing your IT technical services can contain costs and minimize risks, allowing network service budgets to grow in a more moderate and manageable manner than is feasible by building up a bulky, all-purpose in-house IT staff. Progent's Outsourcing White Paper and flyers show how Progent can help you create a secure and highly available network architecture for your critical business software powered by Windows.
Google Cloud hybrid integration Programming
Google Cloud hybrid solutions Technology Professional
Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize local resources along with one or more public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Microsoft Azure hybrid cloud design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Teleworker Data Protection Remote Consulting
At Home Workers Data Protection Technical Consultant
Progent can help small and medium-size businesses to plan, deploy, validate and maintain data protection technology required for remote workers.
MSP360 Ultimate Backup Integration Services
Technology Consulting MSP360 VM Backup
Progent's data protection experts can assist you to design, implement and troubleshoot a backup solution built around MSP360 technology. MSP360 enables file/folder or image backup/restore for virtual machines and physical machines, works with all leading public clouds, and allows you to build a data protection solution with a low RTO and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to prevent data loss resulting from user mistakes, system glitches, ill-intentioned users, and external attacks such as ransomware. To learn more, visit ProSight Data Protection Services 360 Backup solutions.
Microsoft 365 migration PowerShell Integration
Microsoft Certified Expert IT Services Exchange Online and on-premises Exchange
Microsoft supports seamless hybrid environments that combine Microsoft 365 and local Exchange systems. This permits you to have some mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any phase of designing, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide as-needed expertise to help you resolve stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is completed on schedule and within budget.
Private Cloud Solutions Engineer
Private Cloud Hosting for Virtual Data Centers Consultants
Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small company's production servers in a solution that delivers the highest degree of dependability and expandability and is also easy to transfer to another host. Progent's Private Cloud Hosting services are based upon proven virtualization platforms that enable small and midsize businesses with mixed- platform environments to save significantly on the costs of capital equipment, infrastructure support, and IT administration while benefiting from world-class fault tolerance and an unmatched level of vendor independence.
Computer Consultants Forefront Threat Management Gateway 2010
Forefront TMG Online Support
Microsoft Forefront Threat Management Gateway builds on the powerful security capabilities of Internet Security and Acceleration Server 2006 and offers a easily managed Internet gateway that delivers a single-server solution for a variety of security functions such as an application layer and network layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security logging and reporting capabilities, permits custom reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be deployed as a virtual machine to cut costs and enhance availability. Progent's Microsoft-certified engineers can help you to plan and execute test and production deployments; interface Forefront TMG 2010 with Windows 2008, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint; set up Microsoft Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent can also assist your organization to migrate smoothly to Forefront Threat Management Gateway from any version of ISA Server.
Top Rated Microsoft Windows Consulting Organization
Microsoft Office XP Computer Consultant
Progent's IT outsourcing packages offer affordable network consulting for small businesses. Whether it includes planning system infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out an updated e-mail system, monitoring your system, or building an on-line eCommerce solution, outsourcing your network engineering services can contain costs and minimize risks, permitting IT service expenses to increase in a more linear and controlled manner than is possible by assembling a large, knowledgeable in-house IT organization. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to create a protected and highly available system architecture for your vital business software based on Microsoft Windows.
ISA 2000 Server Remote Support
MCSE Expert Certified Microsoft Firewall Online Consulting
Progent's certified Internet Security and Acceleration Server consultants have extensive experience creating corporate security designs for IT networks with multiple sites, mobile users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small company plan and deploy an installation of ISA Server 2004 that meets your IT security requirements without restricting your network.
Infor SyteLine CloudSuite Debugging Consulting
Immediate Services Infor SyteLine CloudSuite Excel Integration
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies over 25 years of experience assisting manufacturing and distribution companies to simplify complicated supply chains and improve the efficiency of key processes to bring products to market quickly and meet customer commitments dependably. Progent offers the expertise of an ERP specialist with over 20 years of experience working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite services that can range from as-needed guidance to comprehensive solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, technical support, data conversion, Microsoft 365 integration, training, and database administration.
Dynamics GP Crystal Reports Remote Technical Support
Dynamics GP Analytical Accounting Consulting
Microsoft Dynamics GP accounting offers analysis and reporting features that allow you to monitor all business processes, sales and spending, and market trends with built-in drill-down, query, and reporting functions. Progent's Dynamics GP reporting support services can enable you to design reports that let you understand your business more completely, converting raw data into valuable business information. Progent can enhance your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to offer specialized business software development and web commerce applications that work transparently with Microsoft Dynamics GP.
.NET Software Design Firm
Microsoft Certified Expert .NET Application Development Companies
Progent's software developers have worked for two decades with .NET tools and the Visual Studio development system and can build or modernize .NET apps quickly and at low cost.
Service Reporting On-site Support
Services Documentation Integration Support
Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by every staff member to every customer. The discipline of detailing and organizing service records allows more efficient support and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who won't release the keys to the kingdom.
Windows, UNIX, Solaris Remote Support Services
UNIX with Windows On-site Technical Support
If your office computer system mixes UNIX, Linux or Sun Solaris technology with Windows, Progent can assist you to incorporate your computers into a unified network that permits all your operating systems to run side by side for simple administration, seamless information exchange, high availability, superior performance, and strong protection. Progent's UNIX and MS Windows integration support services include network architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online network support and repair, in-person technical support, and Help Desk Call Center services.
Small Business 500 AP Configuration
IT Services Small Business WAP551
Cisco's Small Business family of wireless access points are Linux-powered devices engineered as value-priced wireless APs for light workloads. Progent's Cisco CCIE wireless infrastructure experts offer online or on-premises configuration and debugging services to assist your organization to plan, implement, upgrade, tune, administer and troubleshoot Cisco Small Business wireless access point environments of any size or topology.
Solaris Online Setup
Solaris Remote Engineers
Progent offers national online help and consulting services for companies who operate Solaris environments or whose information systems include a mix of Solaris and Microsoft Windows products. Remote network consulting provides maximum return for your IT budget by extending user productivity and limiting the hours billed for computer repair services. Advanced online access tools and experienced service specialists and consultants combine to enable Progent to solve the majority of network problems without squandering time and money by traveling to your location. In most of situations your IT issues can be remediated by telephone or through a mix of telephone support and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security specialists to help you with the most challenging system problems.
Consultants Azure and SQL Server integration
Azure Stack integration Engineers
Progent can assist you with every stage of Microsoft Azure integration such as requirements analysis, readiness assessment, solution architecture, pilot testing, implementation, centralized management, performance optimization, license controls, disaster recovery strategies, security planning, and compliance validation. Progent can assist your IT staff to configure and troubleshoot firewalls and VPN tunnels so your clients can safely connect to Azure services, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to run in Azure including Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist your organization to set up a hybrid cloud ecosystem that seamlessly integrates on-premises datacenters with Azure resources.
Microsoft Certified Partner Professional ISA Server
Microsoft ISA 2004 Network Consulting
Progent's Microsoft-certified Forefront Threat Management Server 2010 and ISA Server 2006 experts can help you to plan, install, and support an implementation of Forefront Threat Management Server or ISA Server 2006 on your information system that provides the firewall security, speed and manageability that your business requires.
Catalyst 9117 Access Point Support Outsourcing
Cisco DNA Center Network Consultant
Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point experts offer affordable remote and on-premises support for Catalyst Wi-Fi 6 wireless access points (WAPs).
Technology Consulting Services SBS Premium Add-on
SBS Premium Add-on Network Engineer
Microsoft Small Business Server is an affordable collection of essential servers that offers the foundation for a powerful but easy-to-manage information. The integration requirements of the Microsoft .NET components bundled with Small Business Server calls for a network expert with real-world expertise and broad knowledge in planning and building effective and comprehensive business technology systems. Progent's Microsoft-certified experts have extensive experience with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in deploying, managing, and troubleshooting IT environments based on the Microsoft SBS suite of servers and applications.
ProSight Reporting Remote Network Infrastructure Management Technical Consultant
IT Consulting ProSight Reporting Remote Infrastructure Management
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Cisco VoIP Phones and Unified CM Setup and Support
Cisco VoIP Phones and Contact Center Remote Consulting
Progent's Cisco-certified VoIP phone and video IP phone consultants can assist your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, previously branded CallManager, or with Unified Communications Manager Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, setting up SIP trunking, deploying Cisco ISR routers with CUBE internetworking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.
Windows Server 2012R2 Live Migration Remote Support
Windows Server 2012 R2 Private Cloud Support Outsourcing
Progent's certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and rollout plans, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT management team, develop a corporate-wide security plan, automate IT management, assist with creating applications, and build and validate a DR/BC plan.
Virtualization Consulting
Virtualization Engineer
By using virtual servers, businesses are able to operate many virtual servers on a single physical server. Virtual server technology allows IT organizations to enjoy all the benefits of server segmentation, while avoiding the expense that goes with purchasing extra server hardware. Virtual servers are also the enabling technology behind private clouds, which offer major advantages including reducing the costs of hardware, datacenter facilities, and administration while improving information protection, network reliability, and disaster recovery. Other key server management options include server monitoring utilities, Windows Server Update Services, and remote server management hardware. Progent's certified server management consultants can help you in all areas of server virtualization and administration to enable your business to contain costs and conserve time.
