Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Charlotte
ProgentProgentís consulting support for IT service organizations in Charlotte North Caroline allows you to offer your clients Progent's consulting and Help Desk support with your brand as a seamless supplement to your regular network support group. This can help you add to your client base, fill out your service portfolio, satisfy your customers, and improve your profits.

Progentís nationwide team of network experts, PC integration and troubleshooting specialists, network administrators, and data security professionals have acted as seamless expansions to the support groups of some of the worldís biggest IT service businesses. Progentís range of expertise allows you to add to the capabilities of your IT support practice, and Progentís close integration with your support team helps you strengthen and protect your branding.

Progent is an IT support firm with two decades of experience delivering online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT support company in the world. Progent has provided online IT support and consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service firms features transparent resale to your clients of world-class services. Progent invoices you exclusively and works under your instructions to provide your clients consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for customers who require 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind an effective Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but challenging to configure and maintain. Smaller IT support firms seldom have the necessary financial or human resources. Progent's Service Desk and ticketing solution gives IT service firms an economical way to keep their company branding while providing their customers responsive desktop support services built around an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing solution for IT service firms leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow you to expand your support volume, the diversity of technologies your firm can take on, the locations you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's remote desktop service staff provides Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Standard service times are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises service in major metro areas is available across the country at additional cost.
  • You retain full control of your customers and invoicing.
  • Your clients enter incident reports through your custom branded web portal, an 800 number, or by directing a message to your assigned email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional information about Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service organizations allows you to become a single source for practically all IT expertise your clients may need. You can build your team and core IT skills at your own pace without having to turn down opportunities owing to a gap in expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support group, responding to your coordination, and bills your firm rather than your client.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Documentation: Progent utilizes an advanced service documentation platform to ensure that all services delivered are fully described. This enables you to shift account responsibilities to internal personnel once you have sufficient people and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and efficiently accept additional opportunities beyond your core fields of excellence and serve new geographies without the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive network support provider by offering more solutions to more customers using your own brand.
  • Add to Your Services Catalog: Progent offers world-class support in a broad range of technologies and can be a dependable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: With a sizable team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from your competitors.
  • Online Technical Support Experts: For two decades, Progent has provided online network support from Call Center support to advanced consulting. Efficient online support cuts costs while delivering fast solutions.
  • Top Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Charlotte, North Caroline Organizations
Progent's seasoned team of certified consultants and technical experts can provide Charlotte, North Caroline organizations a wide array of online consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Reseller Support for IT Service Organizations in Charlotte, North Caroline
For more information about Progent's consulting support for IT service organizations in Charlotte, North Caroline, call 1-800-993-9400 or see Contact Progent.