Charlotte Expertise for IT Support Organizations
Transparent Temporary Staff Expansion
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Charlotte
Progent's consulting services for IT service firms in Charlotte North Caroline allows your company to provide your clients Progent's consulting expertise and Help Desk support with your own branding as a transparent extension of your in-house IT services team. This can ease the way for you to add to your client base, expand your service catalog, create happy clients, and improve your profits.
Progent's nationwide roster of network infrastructure experts, desktop integration and troubleshooting technicians, network admins, and cybersecurity professionals have acted as transparent adjuncts to the IT staffs of some of the country's largest IT support businesses. Progent's range of expertise enables you to widen the capabilities of your IT service business, and Progent's transparency helps you promote and protect your company's brand.
Progent is an IT consulting company with 20 years of experience providing online consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)
Reselling Progent's Services Under Your Own Brand
Progent's reseller program for IT service providers offers seamless resale to your clients of world-class IT services. Progent invoices you exclusively and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 technical support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an effective IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but a hassle to configure and manage. Small or niche IT support firms do not have the necessary resources. Progent's Service Desk and ticketing program gives IT service organizations a practical way to retain their custom branding while delivering their customers world-class desktop support built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution enable you to expand your physical and virtual support volume, the range of technical issues your business can handle, the number of locations you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT support firms include:
- Progent's online desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
- Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is offered at additional cost.
- Optional on-premises support in larger metro areas is available across the US at additional cost.
- You retain complete control of your customers and billing.
- Your clients enter service requests by means of your branded web portal, a toll-free phone number, or by directing an email to your designated email address.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a sole source for practically all IT guidance and troubleshooting your clients may require. You can build your team and core in-house competencies steadily without being forced to decline opportunities owing to a gap in expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent supplement to your internal IT service group, responding to your management, and bills you instead of your client.
- By-the-Minute Billing: Progent bills by the minute to reign in costs.
- Detailed Service Reporting: Progent utilizes an advanced reporting platform to ensure that all services performed are thoroughly documented. This enables your IT support organization to transfer service responsibilities to in-house consultants once you have sufficient staff and appropriate skill sets.
- Safely Expand Your Service Business: You can quickly and safely take on additional jobs beyond your core fields of excellence and serve additional geographies without the risks associated with increasing your full-time staff too rapidly.
- Strengthen Your Brand: You can improve your mind share as a comprehensive network support provider by offering more services to more customers under your own company name.
- Add to Your IT Support Portfolio: Progent offers top-tier expertise in a broad array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support operations.
- Rapid Problem Escalation: With a sizable team of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Keep Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
- Online Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Help Desk support to advanced consulting. Efficient remote service cuts costs and produces fast results.
- Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Charlotte, North Caroline Organizations
Progent's veteran roster of certified consultants can deliver Charlotte, North Caroline companies a wide range of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service firms include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure AD Design
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Expertise
- Microsoft Azure, AWS, Google Cloud
- Online IT Technical Support
- Teleworker Support
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Expertise
- Security and Compliance Expertise
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Automation
- Fast, Affordable .NET Application Development.
- Windows Hyper-V Integration
- VMware vSphere Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- BYOD Management
- iPhone Integration
- Google Android Phone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Consulting
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Learn More Details About Progent's Consulting Support for IT Service Firms in Charlotte, North Caroline For more information about Progent's reseller program for network service organizations in Charlotte, North Caroline, call 1-800-993-9400 or see Contact Progent.
An index of content::
Office PowerPoint for Mac Class
Mac Application Training
Progent can provide onsite training customized for people who want to expand their knowledge of the macOS and OS X platform, Mac hardware, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one webinar training for macOS and Mac OS X applications.
Exchange Server 2003 Upgrade Technical Consultant
Exchange 2003 Upgrade Consulting Services
Progent's Microsoft certified support team can help you define and implement a smooth in-place Exchange Server 2003 upgrade plan that minimizes network disruption, reduces long-term support demands, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-location migrations, Progent offers the background to finish your move rapidly and economically. Progent's Exchange Server 2003 support, repair, and consulting offerings include expertise with the configuration of third-party add-ons to Microsoft Exchange Server 2003 that are in keeping with your business needs.
Microsoft SQL Server 2014 Consulting
Largest SQL Server 2014 Performance Tuning Support and Help
SQL Server 2014 incorporates significant improvements in critical areas including speed, uptime, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates transparently with all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and onsite consulting services including system design, configuration, administration, remediation, and application development expertise to enable businesses of all sizes to achieve maximum business value from their SQL Server 2014 deployment.
Amazon S3 disaster recovery Development Company
Amazon AWS integration Developer
Progent offers cost-effective remote consulting to help companies of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security.
Virtual Machine Hosting Consultants
Engineer Private Cloud Solutions
Progent's ProSight Virtual Hosting offers proven virtualization architecture, a state-of-the-art data center facility, and the technical expertise of Progent's Microsoft-certified consulting group to provide small and midsize companies with a comprehensive information technology outsourcing alternative that enhances network availability and security, eliminates management distraction, and saves money. With Private Cloud Hosting, a small or midsize company can have all of its software platforms and key application servers hosted in a secure and reliable data center on a high-performance, high-availability virtual server configured and maintained by Progent's network support experts.
Online Support Microsoft LCS Server 2007
Remote Support Microsoft LCS Server Instant Messaging
Microsoft Communications Server delivers IM and presence in an extensible, enterprise-grade solution featuring enhanced protection, seamless integration with popular Microsoft software, an extendable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. The product offers lower costs and improved business efficiencies, enhanced worker output, and stronger intellectual property security. MS Communications Server has been superseded by Lync Server, which in turn has been replaced by Skype for Business. Progent's certified unified communications experts offer remote and on-premises configuration support and mediation help for your Office Communications Server 2007 environment and can assist you to assess the advantages of upgrading to Skype for Business. Progent can also help you to plan and execute an efficient upgrade that will add business value to your IT system
On-site Technical Support Microsoft Office XP
Microsoft Windows Technical Support Company
Progent imposes no initialization fee and requires no retainer for support services delivered during regular business hours. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to permit minor problems to fester. .
Information Technology Consulting Call Desk for Remote Workforce
Online Troubleshooting Work from Home
Progent has 20 years of background assisting small and medium-size businesses to plan, deploy, tune, administer, and debug IT networks that support telecommuters.
Security patch management Consultant Services
Smartphone patch management Technology Professional
Progent's support services for software/firmware update management provide organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your virtual and physical; servers, peripherals {like printers and scanners, infrastructure appliances like switches and Wi-Fi APs, and IoT devices such as sensors and health monitors.
SharePoint 2016 Workflow Manager Remote Support
SharePoint 2016 and SQL Server Integration Support
Progent's Microsoft-certified SharePoint consultants can provide affordable remote and onsite consulting expertise, software development, and debugging support for organizations of all sizes who intend to migrate to SharePoint Server 2016 or SharePoint Online from prior releases of SharePoint.
Ohio IT Service Provider
New Mexico Technical Consultants
Progent's Technical Response Center (TRC) provides low-cost national extended hours remote support for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers provide extended hours telephone help and remote direct computer connection to isolate and resolve technical problems rapidly and affordably.
Microsoft Certified Partner SharePoint 2019 PowerShell Integration
SharePoint 2019 and Windows Server Consulting Services
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts offer affordable online and onsite consulting, application development, and troubleshooting services for businesses of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist customers plan and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud resources into a cohesive intranet solution.
Microsoft Hyper-V 3.0 Server Virtualization Consultant Services
Top IT Consulting Microsoft Hyper-V 3.0 Virtual Server
Widows Server 2012 R2 Hyper-V advances the power of virtualization in key areas including multitenancy, agile network infrastructure, cloud support, expandability and throughput, and high availability. Progent's Microsoft-certified consultants can assist your business to benefit from Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to reduce network expenses and improve availability.
Citrix XenServer Engineers
Citrix Virtual Server Specialist
Progent's Citrix-accredited consultants can assist you to understand the strategic benefits of XenServer and additional Citrix platforms, and can assist your IT organization to design, validate, execute, troubleshoot, and support a XenServer installation. Progent can in addition assess your current XenServer deployment and show you how to enhance consolidation, performance, protection, availability, and disaster recovery.
iPhone Active Directory IT Consulting
iPhone and Lync integration Online Consulting
Progent can provide cost-effective online assistance to help your business to design, deploy, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you through occasional technical roadblocks or long-term engagements to help you complete business-critical projects on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you build or maintain a resilient, secure and efficient infrastructure that is best suited to your computing model. Progent can also provide online or onsite training to help manage and use your iPhones and iPads in a secure, collaborative environment that maximizes the strategic value of your IT system.
Consultants wireless VoIP phone integration
Technical Consultant Wi-Fi VoIP phone integration
Progent's Cisco Wi-Fi IP phone configuration consultants can provide remote and on-premises assistance to help you build and administer a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the set up of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.
Consultants ProSight Email Security
Consulting Services ProSight Email Content Filtering Service
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.
SharePoint Business Connectivity Services Integration Support
Emergency SharePoint 2013 Migration Integration Services
Progent has been delivering SharePoint support since the first SharePoint product was released over a decade ago, and Progent has the scope of IT knowledge to assist organizations of all sizes to design and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring substantial business value to your information network. Progent's Microsoft-certified consultants can help you to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from another collaboration environment; decide if an in-house, Cloud-based or hybrid configuration is best suited for your company; and pick the right edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can help in individual jobs related to your SharePoint 2013 migration.
Online Support Risk Assessment
Risk Monitoring Onsite Technical Support
Progent's disaster recovery planning and business continuity professionals can show you how to design a disaster recovery plan in case of an IT system catastrophe. Progent can show you how to create a comprehensive disaster recovery plan that includes periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized engineers can also help you build an affordable, non-stop network solution that takes into account availability issues involving a wide array of network technologies and procedures.
24 Hour Integration Support Microsoft Exchange
Immediate Exchange Server 2007 Consultant Services
Progent's expert consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that avoids productivity downtime, simplifies long-term service demands, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-location upgrades, Progent has the background to finish your project quickly and economically. Progent's Exchange Server 2007 support, repair, and design services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 and the design of unified messaging solutions based on Microsoft Exchange 2007 Server.
Microsoft Management Reporter Coder
Largest Coding Power View
Progent offers remote and onsite expertise to help you with any facet of business intelligence reporting from debugging or enhancing applications to designing and deploying an advanced business intelligence environment. Progent's management reporting consultants can help you to maintain your current BI system, assist you to migrate reports and databases from an outdated reporting platform to a current solution, and provide custom remote mentoring to meet your specific needs. Progent's business reporting and analytics professionals can provide experience in all popular BI reporting tools including the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, Report Designer and Report Builder.
Telecommuting Microsoft Consultant Position
Microsoft Consultant From Home Job
Progent wants to find full-time, results-oriented Microsoft certified consultants with Microsoft Certified Systems Engineer credentials; Cisco accredited system engineers with Cisco CCNP or CCIE certification; security professionals with CISSP or CISA or comparable security credentials; and high-end system design experts with a background in mobile access, wireless connectivity, high uptime, workplace recovery, data protection, and VMware. Progent also is looking for employees who can join Progent's team of helpdesk service specialists and off-site troubleshooting experts. Also, Progent is seeking talented administrators able to operate productively in our fast-paced, virtual office culture.
