Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Fort Lauderdale
ProgentProgent's consulting support for IT service organizations in Fort Lauderdale Florida enables you to provide your customers Progent's consulting expertise and Help Desk support with your company's brand as a transparent supplement to your in-house IT services team. This can ease the way for you to add to your revenue, fill out your service offerings, create happy customers, and improve your profits.

Progent's team of network infrastructure engineers, desktop support technicians, network admins, and cybersecurity consultants have acted as transparent adjuncts to the IT groups of some of the world's largest IT support firms. Progent's range of expertise enables you to broaden the capabilities of your IT service business, and Progent's transparency helps you promote and preserve your branding.

Progent is a network consulting company with 20 years of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network engineers of any private IT support company in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your customers of world-class services. Progent bills you exclusively and works under your direction to provide your clients support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the heart of a successful service desk. But full-featured ticketing platforms are not only costly to acquire and staff, but challenging to configure and maintain. Small or niche IT support firms seldom have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support organizations an affordable way to retain their own branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's investments in advanced ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your support volume, the diversity of technologies your business can handle, the number of locations you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's online desktop support staff provides Level 1 end user help with 1-hour SLA to commence work during normal business hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in major metros is offered across the country at additional cost.
  • You have full control of your customers and invoicing.
  • Your clients submit service requests through your custom branded Internet portal, an 800 phone number, or by directing a request to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details about Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service providers allows your support team to become a sole source for practically all technical expertise your clients may need. You can build your team and core IT skills steadily without being forced to turn down opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your in-house IT service team, under your coordination, and invoices your firm instead of your client.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Detailed Reporting: Progent utilizes an advanced documentation platform to ensure that all IT services delivered are fully documented. This enables your IT support organization to shift service responsibilities to in-house consultants when you have enough people and appropriate skill sets.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and efficiently accept additional jobs beyond your main areas of expertise and open new geographies without assuming the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Name: You can improve your mind share as a comprehensive network service provider by delivering more services to more clients under your own company name.
  • Add to Your IT Support Portfolio: Progent offers top-tier expertise in a broad array of technologies and can act as a dependable reservoir of skills for expanding your IT support business.
  • Fast Problem Escalation: With a sizable team of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Make Your Customers Happy: Satisfied clients keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help from other support firms.
  • Remote Support Experts: For two decades, Progent has provided online network support from Call Center services to high-level consulting. Efficient remote service saves money and produces fast results.
  • Top Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Fort Lauderdale, Florida Companies
Progent's nationwide team of certified engineers offers Fort Lauderdale, Florida businesses a broad range of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Consulting Support for IT Service Organizations in Fort Lauderdale, Florida
To learn additional details about Progent's consulting support for IT service firms in Fort Lauderdale, Florida, call 1-800-993-9400 or visit Contact Progent.