Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Fort Lauderdale
ProgentProgentís consulting support for IT service firms in Fort Lauderdale Florida allows you to offer your customers Progent's consulting and Help Desk support under your own branding as a seamless supplement to your in-house network services group. These services can help you add to your revenue, expand your service offerings, create happy customers, and improve your profits.

Progentís nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, network administrators, and data security professionals have worked as transparent expansions to the support staffs of some of the country's biggest IT support firms. Progentís breadth and depth of expertise enables you to add to the scope of your IT service practice, and Progentís close integration with your support team helps you strengthen and protect your company's brand.

Progent is an IT consulting firm with 20 years of experience providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any private computer support firm in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (See recommendations from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for IT service providers features transparent resale to your clients of world-class IT services. Progent bills you directly and works under your direction to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the heart of an efficient Help Desk. But modern ticketing systems are not only expensive to acquire and staff, but a hassle to set up and manage. Small or niche IT service organizations seldom have the required resources. Progent's Help Desk and ticketing solution gives IT support organizations an affordable way to keep their company branding while delivering their clients responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's investments in advanced ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services allow your IT service firm to increase your physical and virtual support workload, the range of technical issues your business can take on, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in larger metros is offered throughout the country at extra cost.
  • You retain full control of your clients and billing.
  • Your customers submit incident reports using your own branded web portal, a toll-free number, or by sending an email to your specified email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information on Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service organizations allows you to act as a sole point of contact for virtually all technical expertise your customers may require. You can grow your team and core IT skills steadily without being forced to turn down new business due to a gap in in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house support group, responding to your coordination, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Extensive Service Reporting: Progent uses an enterprise-class reporting system to make sure all services performed are fully described. This enables your IT support organization to shift account responsibilities to internal personnel when you have enough people and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and affordably accept more jobs beyond your main fields of excellence and serve additional territories without assuming the risks involved with increasing your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum network support provider by offering more solutions to more customers using your own brand.
  • Add to Your IT Support Portfolio: Progent can provide top-tier support in a broad range of technologies and can be a reliable resource for expanding your IT support business.
  • Rapid Problem Escalation: With a large roster of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Keep Your Customers Satisfied: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
  • Remote Technical Support Experts: For two decades, Progent has provided online IT support from Call Center services to high-level consulting. Effective remote service cuts costs and produces quick results.
  • Major Industry Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Fort Lauderdale, Florida Companies
Progent's nationwide roster of certified consultants offers Fort Lauderdale, Florida businesses a wide range of online consulting and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Consulting Program for IT Service Firms in Fort Lauderdale, Florida
For more details about Progent's consulting support for network service firms in Fort Lauderdale, Florida, call 1-800-993-9400 or visit Contact Progent.