Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Fort Lauderdale
ProgentProgent's consulting support for network service firms in Fort Lauderdale Florida allows you to offer your clients Progent's consulting expertise and Help Desk support under your brand as a transparent supplement to your in-house IT support group. These services can ease the way for you to grow your client base, close gaps in your service portfolio, create happy customers, and improve your profits.

Progent's nationwide team of network infrastructure engineers, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have acted as transparent adjuncts to the support groups of some of the world's biggest IT support businesses. Progent's breadth and depth of expertise allows you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is a network support firm with two decades of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private IT support company in the world. Progent has provided online technical assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's consulting program for network service providers offers seamless resale to your clients of professional IT services. Progent bills you directly and works under your direction to provide your clients support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the heart of a successful IT Call Center. But modern ticketing platforms are not only costly to license and staff, but a hassle to configure and maintain. Smaller IT service organizations seldom have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT service organizations an economical way to retain their own branding while providing their clients world-class desktop support services built around an advanced ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing services enable you to increase your physical and virtual support volume, the diversity of technologies your business can take on, the number of geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop service team delivers Level 1 end user help with 1-hour SLA to begin work during standard work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metro areas is available across the US at extra cost.
  • You have full control of your clients and invoicing.
  • Your customers enter service requests using your branded web portal, an 800 number, or by directing a request to your designated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information about Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service providers allows your support team to become a single source for practically all IT expertise your customers may require. You can grow your staff and core in-house competencies steadily without having to decline opportunities due to a lack of in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, under your management, and invoices you instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent uses an enterprise-class reporting system to make sure all services performed are thoroughly documented. This makes it easy for support group to transfer account responsibilities to in-house personnel when you have enough staff and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and efficiently accept additional opportunities outside your core fields of excellence and serve new geographies without the risks involved with increasing your head count too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT support provider by delivering more services to more clients under your own brand.
  • Add to Your IT Support Catalog: Progent can provide top-tier support in a broad array of IT disciplines and can be a reliable resource for expanding your IT service operations.
  • Fast Problem Escalation: With a sizable team of top-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Make Your Customers Happy: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help outside the fold.
  • Remote Technical Support Experts: For 20 years, Progent has provided online network support from Help Desk services to high-level consulting. Effective online support saves money while delivering fast solutions.
  • Advanced Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and CRISC. Learn more about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Fort Lauderdale, Florida Businesses
Progent's veteran roster of certified consultants can deliver Fort Lauderdale, Florida companies a wide range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Fort Lauderdale, Florida
To learn more details about Progent's reseller support for network service firms in Fort Lauderdale, Florida, call 1-800-993-9400 or refer to Contact Progent.