Fort Lauderdale Consulting for Computer Support Providers
Temporary Support Team Help
Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Fort Lauderdale
Progent's consulting services for network service firms in Fort Lauderdale Florida allows you to offer your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent augmentation of your regular network support team. This can put you on the fast track to add to your client base, close gaps in your service offerings, create happy clients, and improve your bottom line.
Progent's nationwide team of network infrastructure experts, desktop integration and troubleshooting technicians, IT administrators, and data security professionals have worked as transparent adjuncts to the IT staffs of some of the world's biggest IT support firms. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support practice, and Progent's transparency helps you elevate and preserve your branding.
Progent is an IT support firm with two decades of experience delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any private IT services company in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)
Providing Progent's Services With Your Own Brand
Progent's consulting program for IT service firms features transparent resale to your customers of professional services. Progent invoices you exclusively and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who require 24x7 technical support.
Help Desk and Ticketing for Network Service Providers
Ticketing systems are the heart of a successful IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also a hassle to configure and manage. Small or niche IT service firms do not have the required resources. Progent's Help Desk and ticketing solution offers IT service organizations a practical way to keep their own branding while delivering their customers world-class desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT support companies leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program enable you to increase your physical and virtual support workload, the range of technical issues your company can take on, the number of locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT service firms include:
- Progent's online desktop support group provides Level 1 end user help with 1-hour SLA to commence work during normal business hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at additional cost.
- Optional on-premises support in larger metro areas is offered throughout the US at extra cost.
- You retain complete control of your customers and invoicing.
- Your clients submit service requests via your custom branded web portal, an 800 number, or by sending an email to your assigned mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows you to act as a sole source for virtually all technical guidance and troubleshooting your customers may require. You can build your team and strategic IT skills steadily without being forced to turn down new business owing to a gap in in-house expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a seamless supplement to your internal support team, responding to your direction, and invoices your firm instead of your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in costs.
- Detailed Documentation: Progent utilizes an advanced documentation system to ensure that all IT services delivered are thoroughly documented. This allows you to shift service responsibilities to in-house consultants once you have sufficient people and appropriate skill sets.
- Safely Expand Your IT Support Practice: You can quickly and efficiently take on more opportunities beyond your main fields of excellence and open new territories without the risks involved with increasing your head count too quickly.
- Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service firm by delivering more solutions to more customers under your own brand.
- Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a wide range of technologies and can act as a dependable reservoir of skills for growing your IT service operations.
- Rapid Problem Escalation: Thanks to a large roster of high-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
- Make Your Clients Happy: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
- Online Support Experts: For two decades, Progent has provided remote network support from Help Desk support to advanced consulting. Effective remote support cuts costs and produces quick results.
- Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Fort Lauderdale, Florida Businesses
Progent's veteran roster of certified consultants can provide Fort Lauderdale, Florida businesses a broad array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service providers include:
- Exchange Server 2019 Consulting
- Microsoft Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory and MS Entra ID Integration
- Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote IT Support
- Teleworker Support
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Experts
- Security and Compliance Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Support Services
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Development
- Virtualization Automation
- Fast, Affordable .NET Software Development.
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Integration
- Apple iPhone Support
- Android Phone Support
- Ransomware Defense and Recovery
- Backup/Recovery Expertise
- Cisco VoIP Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Support for Network Service Organizations in Fort Lauderdale, Florida For more information about Progent's reseller program for IT service firms in Fort Lauderdale, Florida, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Emergency Consulting Support for Network Service Providers Online Consulting
IT Services for Network Service Firms Technical Support
Progent's Support for IT Service Providers lets you use Progent's consulting experts while retaining your own service brand as a transparent extension of your IT consulting team.
After Hours Offsite Workforce Data Protection On-site Support
Remote Support Services At Home Employees Data Protection
Progent can help small and medium-size companies to plan, configure, verify and troubleshoot backup/restore technology to support offsite workers.
Consultant Services Ekahau On-premises Wi-Fi Site Survey
Ekahau Wi-Fi Site Validation On-site Technical Support
Progent's Ekahau-certified Wi-Fi network design experts can assist you to design, install, optimize, manage and debug a Wi-Fi solution optimized for your building. Progent offers remote or on-premises support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal analysis, Ekahau Analyzer for resolving RF signal issues, and Ekahau Insights for tracking the health of multiple Wi-Fi networks.
Consulting Team Microsoft 365 Management
Word 2016 Network System Support Consultant
Progent's certified Microsoft Office and Microsoft 365 experts can help businesses to integrate Microsoft Office desktop and Microsoft 365 applications such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a cohesive solution that provides quick return on investment and enables improved business results. Progent can help you to interface Microsoft Office or Microsoft 365 applications with one another and with additional core Microsoft platforms including SharePoint, Microsoft Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent's consultants can also help you to fix compatibility issues with different releases of Microsoft Office desktop and can provide customized online training to individual users or groups.
Windows 11 Security Online Consulting
Microsoft Expert Windows 11 Training Consulting Services
Progent's Microsoft-certified Windows 11 experts offer a variety of services for Windows 11 such as cloud and hybrid integration, mobile management and synchronization, telecommuter connectivity, data and identity security, automated provisioning, and Help Desk support.
Microsoft ISA Server Outsourcing
ISA Server Services
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive backgrounds developing Microsoft-based security solutions for IT networks with multiple sites, remote users, and mission-critical web-based applications. A Progent ISA Server consultant can help your small company design and deploy an installation of Microsoft ISA Server 2004 that supports your information protection needs without restricting your network.
Dynamics GP SSAS Specialist
Reports Microsoft Dynamics Power BI
Dynamics GP/Great Plains accounting includes analysis and reporting features that let you track all business processes, revenues and expenses, and market trends with built-in drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting support services can enable you to design reports that let you analyze your business more thoroughly, turning uncooked data into useful management information. Progent is able to improve your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other tools in order to offer custom business software development and web commerce applications that work transparently with Dynamics GP/Great Plains.
Hornetsecurity Altaro 365 Total Backup Online Support
Hornetsecurity Altaro M365 OneDrive Backup Computer Engineer
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows endpoints.
Juniper Junos J-Web Cybersecurity Consultancy
Juniper Junos Network and Security Manager Compliance Audit
Progent's Juniper Networks-certified network engineer can assist your company to plan and implement Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and migrate efficiently from outdated equipment to the latest releases. Progent's Junos OS consultants can also provide expertise with Juniper's flagship network control software to help you to simplify the administration and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help you maintain environments that include a mix of Juniper's software platforms.
Top Rated Windows Server 2016 Software Load Balancing Support and Integration
Windows Server 2016 Multi-domain clusters Consulting
Progent's Windows Server 2016 disaster recovery experts can assist your organization to plan and deploy a DR system based on Microsoft's latest Failover Clustering tools such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using industry-standard hardware, VM Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for fast, economical deployment of a failover cluster quorum arbitration point.
ProSight IP address management Consultant Services
24 Hour IT asset documentation management Specialists
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to half of the time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it.
Coding Power Pivot
FRx Reports Development Companies
Progent can provide online and onsite consulting to help you with any phase of business intelligence reporting from troubleshooting or modernizing applications to designing and implementing an advanced business intelligence environment. Progent's BI consultants can help you to maintain your current reporting system, assist you to migrate reports and databases from an outdated reporting product to a modern solution, and deliver custom online mentoring to meet your individual requirements. Progent's management reporting consultants can provide experience in the leading BI reporting tools including Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.
Engineers ProSight Virtual Server Private Cloud Hosting
24/7 ProSight Private Cloud Services Consultant Services
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's servers in an environment that delivers the maximum level of dependability and expandability and is in addition simple to migrate to any data center. ProSight Virtual Hosting and management services are built upon mature virtualization architectures that allow small businesses with mixed- platform IT systems to economize significantly on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.
24-Hour Private Cloud Hosting Consult
Private Cloud Hosting Services
Progent's Private Cloud Hosting service provides comprehensive hosting of a small or mid-size company's production servers in a solution that gives the highest level of dependability and scalability and is in addition easy to transfer to another host. Progent's Private Cloud Hosting and Management services are based upon proven virtualization architectures that allow small companies with multi- platform environments to save dramatically on the expense of capital investments, system support, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor flexibility.
Microsoft Office Computer Consultancy Firm
Technical Services Microsoft Office 2003
Progent applies no initialization charge and asks no monthly commitment for services provided during normal business hours. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to permit minor problems to stay unaddressed. .
24x7 Work at Home Network Infrastructure IT Consulting
Remote Workers Network Infrastructure Troubleshooting
Progent can help small and medium-size businesses to plan, implement and debug the infrastructure needed to support a remote workforce.
System Design Security Consulting
System Consultants Network Architecture
For corporations with branches in or any region covered by Progent's engineers, Progent's Microsoft-Premier network consulting experts and authorized Cisco network consultants can provide a range of IT support services including project planning, Sarbanes Oxley compliance, site relocations, enterprise security, system design, on-site or remote emergency support, and technical support for colocation hosting facilities. A Progent network architect can show you how to plan a multi-site network that makes efficient use of colocation facilities and Internet hosting sites. Progent's Microsoft Premier consultants can help large enterprises plan, integrate and maintain massive rollouts of updated versions of Microsoft products such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and CCNP consultants can help you deploy Cisco technology for connection solutions that combine basic, high-performance, integrated, and remote networking.
Cybersecurity Firm Juniper Junos BGT
Biggest Juniper Junos Network and Security Manager Network Intrusion Penetration Testing
Progent's Juniper Networks-authorized network engineer can help your company to design and implement Juniper Firewall/VPN technology, enhance and troubleshoot your infrastructure, and upgrade smoothly from discontinued devices to current releases. Progent's Junos OS consultants can provide expertise with Juniper's premier network control software to enable your business to streamline the administration and improve the protection of your Juniper VPN appliances and firewalls. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help you manage environments that include a mix of Juniper's software platforms.
SCCM 2016 and Exchange 2016 Professional
Microsoft Certified Partner Remote Troubleshooting SCCM 2016 Boundary Groups
System Center Configuration Manager 2016 automates application and device provisioning across multiple sites, centralizes security and compliance settings management, inventories network assets, guards against company data leakage, provides network health monitoring, enables safe self service, and offers a single point of control for managing mixed-OS networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud experts can help your organization with any aspect of designing, implementing, using and repairing a SCCM 2016 solution for local, cloud-based, or hybrid environments.
24 Hour Microsoft Exchange 2000 Upgrade Consulting
Exchange Server 2000 Professionals
Progent is among the most expert information technology support firms for creating e-mail systems based on Microsoft Exchange 2000. Progent specializes in helping small and mid-size businesses derive all the benefits of Exchange Server 2000 for typical scenarios such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 administration.
Microsoft Windows Server 2008 R2 Engineer
24/7/365 Expert Microsoft Certified Windows Server 2008 Active Directory Technical Support Services
Windows Server 2008 is an important advance in making IT networks more protected and available, easier to virtualize and manage, faster, and able to provide a better environment for web publishing. Progent can assist your company benefit fully from the improvements built into Windows Server 2008 by providing consulting, troubleshooting, training, temporary staffing, monitoring, and security services.
IT Consultant Remote Employees Data Protection
Offsite Workers Data Protection Engineer
Progent can assist small and medium-size organization to plan, install, verify and troubleshoot data protection solutions for teleworkers.
SCCM 2012 Policy Settings Setup and Support
MCSE Expert Certified SCCM 2012 Planning Support and Integration
Progent can help your business to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate smoothly to SCCM 2012 from an older device management platform or assist you to modify your existing SCCM 2012 environment to support your changing IT requirements. Also, Progent can help you to build a software foundation that fully supports SCCM 2012 by delivering expertise with related Microsoft technologies including Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Consulting Sarbane Oxley Compliance
Consulting Relocation
For corporations with branch offices in California or any area served by Progent's consultants, Progent's Microsoft-Certified network consulting experts and certified Cisco network specialists can provide a variety of network consulting services including project planning, Sarbanes Oxley compliance, office moves, corporate security, network architecture, local or phone-based branch office support, and troubleshooting for co-location hosting facilities. A Progent network consultant can show you how to design a multi-office information system that makes smart use of co-location services and Internet hosting sites. Progent's Microsoft Premier consultants can help major corporations plan, integrate and maintain massive rollouts of the latest versions of Microsoft products such as Enterprise Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent's Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can assist you to configure Cisco technology for connection solutions that combine simple, high-performance, integrated, and wireless networking.
24x7 ASA Firepower Remote Support
Cisco Firesight Support Outsourcing
Cisco's Firepower NGFWs Firewalls provide a major performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and offer centralized control of advanced security capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to plan and execute an efficient migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's cloud-based services to build and centrally manage IT environments that include local offices, data centers, private clouds and public clouds.
iPhone Security Network Engineer
Android Security Computer Consultant
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware.
Catalyst 9105w Access Point Outsourcing
Biggest Catalyst 9164 Access Point Online Consulting
Progent's Cisco-certified Catalyst Wi-Fi 6 Access Point experts offer economical online and onsite help for Catalyst Wi-Fi 6 wireless access points (WAPs).
CISM Certified Security Management Consulting
Consultants Certified Cybersecurity Management
Progent can provide the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee describes the core competencies and international standards of performance that IT security managers are required to learn. CISM provides executive management the confidence that those who have qualified for their CISM credential possess the background and knowledge to deliver efficient security administration and consulting consulting.
Microsoft Windows 11 Upgrade Computer Network Consultant
Microsoft Windows 11 Evaluation Computer Engineer
Progent's Windows 11 consulting experts can provide a variety of services to support Windows 11 such as cloud and hybrid solutions, mobile device management and synchronization, teleworker access, data and identity security, automated deployment, and Help Desk Call Center services.
24x7 Engineer Online Help Desk
Online HelpDesk Call Center Specialists
The Help Desk service delivery structure adopted by Progent gives small and midsize businesses an dependable alternative to dependence on freelance consultants by offering extensive expertise accessible to numerous engineering groups, optional 24x7 access to urgent assistance, escalation capability to appropriate experts for solving even the most difficult issues, service consistency and reliability, quick follow through overseen by seasoned support managers, a variety of easy-to-use ways for initiating support tasks, plus excellent process transparency enabled by ticket updates and available via a web-based portal.
CCIE Expert Certified Cisco Virtual Private Network Technology Consulting
VPN Network Consultant
Cisco's network security and remote access products for small businesses represent a complete line of easy-to-administer security solutions to help safeguard your local and remote information system. Cisco's VPN product family includes switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who are able to assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security solutions that fit most closely with your company goals.
Call Desk for Remote Workforce Online Support
Helpdesk for Telecommuters Support
Progent has 20 years of experience helping small and mid-size companies to plan, implement, tune, manage, and troubleshoot IT networks that support a remote workforce.
