Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Fort Lauderdale
ProgentProgent's consulting services for network service firms in Fort Lauderdale Florida allows you to offer your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent augmentation of your regular network support team. This can put you on the fast track to add to your client base, close gaps in your service offerings, create happy clients, and improve your bottom line.

Progent's nationwide team of network infrastructure experts, desktop integration and troubleshooting technicians, IT administrators, and data security professionals have worked as transparent adjuncts to the IT staffs of some of the world's biggest IT support firms. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support practice, and Progent's transparency helps you elevate and preserve your branding.

Progent is an IT support firm with two decades of experience delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any private IT services company in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's consulting program for IT service firms features transparent resale to your customers of professional services. Progent invoices you exclusively and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are the heart of a successful IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also a hassle to configure and manage. Small or niche IT service firms do not have the required resources. Progent's Help Desk and ticketing solution offers IT service organizations a practical way to keep their own branding while delivering their customers world-class desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT support companies leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program enable you to increase your physical and virtual support workload, the range of technical issues your company can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop support group provides Level 1 end user help with 1-hour SLA to commence work during normal business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in larger metro areas is offered throughout the US at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your clients submit service requests via your custom branded web portal, an 800 number, or by sending an email to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more details about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows you to act as a sole source for virtually all technical guidance and troubleshooting your customers may require. You can build your team and strategic IT skills steadily without being forced to turn down new business owing to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your internal support team, responding to your direction, and invoices your firm instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Documentation: Progent utilizes an advanced documentation system to ensure that all IT services delivered are thoroughly documented. This allows you to shift service responsibilities to in-house consultants once you have sufficient people and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and efficiently take on more opportunities beyond your main fields of excellence and open new territories without the risks involved with increasing your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service firm by delivering more solutions to more customers under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a wide range of technologies and can act as a dependable reservoir of skills for growing your IT service operations.
  • Rapid Problem Escalation: Thanks to a large roster of high-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Make Your Clients Happy: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Online Support Experts: For two decades, Progent has provided remote network support from Help Desk support to advanced consulting. Effective remote support cuts costs and produces quick results.
  • Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Fort Lauderdale, Florida Businesses
Progent's veteran roster of certified consultants can provide Fort Lauderdale, Florida businesses a broad array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Support for Network Service Organizations in Fort Lauderdale, Florida
For more information about Progent's reseller program for IT service firms in Fort Lauderdale, Florida, call 1-800-993-9400 or visit Contact Progent.