Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Fort Lauderdale
ProgentProgent's consulting services for network service organizations in Fort Lauderdale Florida allows your company to provide your customers Progent's consulting expertise and Help Desk support with your brand as a transparent augmentation of your regular IT support team. These services can help you grow your revenue, expand your service offerings, create happy customers, and increase your bottom line.

Progent's roster of network infrastructure engineers, desktop support technicians, IT admins, and data security consultants have acted as seamless supplements to the support groups of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise allows you to add to the scope of your IT support practice, and Progent's close integration with your support team lets you elevate and preserve your branding.

Progent is an IT support firm with two decades of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private computer services firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your instructions to provide your clients support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is the heart of an effective IT Call Center. But modern ticketing systems are not just costly to license and staff, but challenging to set up and manage. Smaller IT support firms seldom have the necessary financial or human resources. Progent's Call Center and ticketing solution gives IT support organizations a practical way to retain their company branding while providing their clients responsive desktop support backed by an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services enable you to expand your physical and virtual support workload, the range of technical issues your company can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop support group provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in larger metros is offered across the US at extra cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit incident reports using your custom branded Internet portal, an 800 phone number, or by sending a request to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more details about Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service organizations allows your support team to act as a sole source for virtually all technical guidance and troubleshooting your customers may require. You can grow your staff and core IT skills at your own pace without having to say no to opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal support team, under your direction, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Documentation: Progent uses an enterprise-class service reporting system to make sure all IT services delivered are fully documented. This enables support group to transfer account responsibilities to internal personnel once you have sufficient people and appropriate technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and affordably accept additional jobs beyond your core areas of expertise and serve new geographies without the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum IT service firm by offering more services to more customers under your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier support in a wide array of technologies and can be a dependable reservoir of skills for growing your IT support operations.
  • Fast Problem Escalation: With a large roster of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Keep Your Clients Satisfied: Happy clients are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help outside the fold.
  • Remote Support Professionals: For two decades, Progent has delivered online IT support ranging from Call Center support to advanced consulting. Effective online support cuts costs while delivering quick solutions.
  • Advanced Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Fort Lauderdale, Florida Businesses
Progent's veteran roster of certified consultants offers Fort Lauderdale, Florida businesses a wide array of remote technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Consulting Support for IT Service Firms in Fort Lauderdale, Florida
For more details about Progent's consulting support for network service firms in Fort Lauderdale, Florida, call 1-800-993-9400 or refer to Contact Progent.