Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Fort Lauderdale
Progent's consulting services for network service firms in Fort Lauderdale Florida allows you to offer your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent augmentation of your regular network support team. This can put you on the fast track to add to your client base, close gaps in your service offerings, create happy clients, and improve your bottom line.
Progent's nationwide team of network infrastructure experts, desktop integration and troubleshooting technicians, IT administrators, and data security professionals have worked as transparent adjuncts to the IT staffs of some of the world's biggest IT support firms. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support practice, and Progent's transparency helps you elevate and preserve your branding.
Progent is an IT support firm with two decades of experience delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any private IT services company in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)
Providing Progent's Services With Your Own Brand
Progent's consulting program for IT service firms features transparent resale to your customers of professional services. Progent invoices you exclusively and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who require 24x7 technical support.
Help Desk and Ticketing for Network Service Providers
Ticketing systems are the heart of a successful IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also a hassle to configure and manage. Small or niche IT service firms do not have the required resources. Progent's Help Desk and ticketing solution offers IT service organizations a practical way to keep their own branding while delivering their customers world-class desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT support companies leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program enable you to increase your physical and virtual support workload, the range of technical issues your company can take on, the number of locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT service firms include:
Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows you to act as a sole source for virtually all technical guidance and troubleshooting your customers may require. You can build your team and strategic IT skills steadily without being forced to turn down new business owing to a gap in in-house expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Fort Lauderdale, Florida Businesses
Progent's veteran roster of certified consultants can provide Fort Lauderdale, Florida businesses a broad array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service providers include:
Learn More Details About Progent's Reseller Support for Network Service Organizations in Fort Lauderdale, Florida For more information about Progent's reseller program for IT service firms in Fort Lauderdale, Florida, call 1-800-993-9400 or visit Contact Progent.