Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Fort Lauderdale
Progent's consulting support for IT service organizations in Fort Lauderdale Florida enables you to provide your customers Progent's consulting expertise and Help Desk support with your company's brand as a transparent supplement to your in-house IT services team. This can ease the way for you to add to your revenue, fill out your service offerings, create happy customers, and improve your profits.
Progent's team of network infrastructure engineers, desktop support technicians, network admins, and cybersecurity consultants have acted as transparent adjuncts to the IT groups of some of the world's largest IT support firms. Progent's range of expertise enables you to broaden the capabilities of your IT service business, and Progent's transparency helps you promote and preserve your branding.
Progent is a network consulting company with 20 years of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network engineers of any private IT support company in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)
Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your customers of world-class services. Progent bills you exclusively and works under your direction to provide your clients support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the heart of a successful service desk. But full-featured ticketing platforms are not only costly to acquire and staff, but challenging to configure and maintain. Small or niche IT support firms seldom have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support organizations an affordable way to retain their own branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's investments in advanced ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your support volume, the diversity of technologies your business can handle, the number of locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT service organizations include:
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service providers allows your support team to become a sole source for practically all technical expertise your clients may need. You can build your team and core IT skills steadily without being forced to turn down opportunities owing to a lack of in-house expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Fort Lauderdale, Florida Companies
Progent's nationwide team of certified engineers offers Fort Lauderdale, Florida businesses a broad range of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:
Find Out More About Progent's Consulting Support for IT Service Organizations in Fort Lauderdale, Florida To learn additional details about Progent's consulting support for IT service firms in Fort Lauderdale, Florida, call 1-800-993-9400 or visit Contact Progent.