Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Fort Lauderdale
ProgentProgentís consulting services for network service firms in Fort Lauderdale Florida allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent extension of your in-house network services group. These services can help you add to your client base, flesh out your service catalog, create happy clients, and increase your bottom line.

Progentís nationwide team of network experts, desktop support technicians, IT administrators, and data security consultants have worked as seamless adjuncts to the IT staffs of some of the worldís largest IT support businesses. Progentís range of technical knowledge enables you to add to the scope of your IT support practice, and Progentís transparency helps you promote and protect your company's brand.

Progent is an IT consulting company with 20 years of background providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network experts of any private IT services company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Using Progent's Services With Your Branding
Progent's reseller program for network service providers features seamless resale to your customers of professional services. Progent bills you directly and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the heart of a successful service desk. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but a hassle to configure and maintain. Smaller IT support companies rarely have the necessary resources. Progent's Call Center and ticketing solution offers IT service firms an economical way to keep their company branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services enable your IT service firm to expand your physical and virtual support workload, the range of technologies your business can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service group provides Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in larger metros is available across the US at additional cost.
  • You retain complete control of your clients and billing.
  • Your clients submit service requests via your branded web portal, an 800 phone number, or by sending an email to your designated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service providers allows you to become a single point of contact for practically all technical expertise your clients may require. You can grow your staff and strategic IT skills steadily without being forced to turn down opportunities owing to a lack of expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal support group, responding to your management, and bills your firm instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Documentation: Progent uses an advanced service reporting system to make sure all IT services delivered are thoroughly documented. This enables you to transfer account responsibilities to in-house consultants once you have enough people and appropriate technical skills.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably accept additional opportunities outside your core areas of expertise and open additional geographies without the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network service provider by offering more solutions to more customers using your own brand.
  • Add to Your IT Support Portfolio: Progent offers world-class support in a broad array of technologies and can act as a reliable reservoir of skills for growing your IT support operations.
  • Rapid Escalation: With a sizable roster of senior IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Keep Your Customers Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help from other support firms.
  • Remote Technical Support Professionals: For two decades, Progent has delivered remote IT support from Call Center services to advanced consulting. Effective remote service saves money while delivering quick solutions.
  • Major Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Fort Lauderdale, Florida Organizations
Progent's veteran team of certified consultants and technical experts can deliver Fort Lauderdale, Florida companies a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Reseller Program for Network Service Providers in Fort Lauderdale, Florida
For additional information about Progent's reseller program for network service firms in Fort Lauderdale, Florida, call 1-800-993-9400 or visit Contact Progent.