Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Stamford
ProgentProgent’s consulting support for network service organizations in Stamford Connecticut allows your company to offer your clients Progent's consulting expertise and Help Desk support using your brand as a transparent augmentation of your in-house network support team. This can ease the way for you to add to your client base, expand your service offerings, create happy customers, and increase your bottom line.

Progent’s nationwide roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT administrators, and data security consultants have worked as seamless adjuncts to the support staffs of some of the world’s biggest IT service businesses. Progent’s range of expertise enables you to broaden the capabilities of your IT service practice, and Progent’s transparency helps you promote and protect your company's brand.

Progent is a network support firm with 20 years of background providing online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any independent IT services company in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Using Progent's Support Services With Your Branding
Progent's consulting program for network service organizations offers transparent resale to your customers of world-class services. Progent bills your firm directly and works under your direction to deliver your customers support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for customers who need 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing systems are not only expensive to license and staff, but difficult to configure and maintain. Smaller IT support organizations do not have the required resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to keep their custom branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing solution allow your IT service firm to increase your support volume, the diversity of technologies your firm can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement to begin work during standard business hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metro areas is offered across the country at extra cost.
  • You keep complete control of your clients and billing.
  • Your customers enter incident reports using your custom branded Internet portal, an 800 number, or by directing a request to your specified email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details about Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service providers allows you to become a sole source for practically all IT guidance and troubleshooting your clients may require. You can build your staff and strategic IT skills at your own pace without being forced to decline new business due to a gap in expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your in-house IT service team, responding to your direction, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Service Reporting: Progent utilizes an enterprise-class reporting system to ensure that all services performed are fully described. This allows your IT support organization to shift service responsibilities to in-house personnel once you have enough staff and relevant skill sets.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably accept additional opportunities beyond your core areas of expertise and open new geographies without the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network service firm by offering more solutions to more customers using your own brand.
  • Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support business.
  • Rapid Escalation: Thanks to a large roster of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Clients Satisfied: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help from your competitors.
  • Remote Support Professionals: For 20 years, Progent has delivered online IT support from Call Center services to advanced consulting. Efficient remote support saves money and produces quick results.
  • Top Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Stamford, Connecticut Businesses
Progent's seasoned team of certified consultants and technical experts offers Stamford, Connecticut businesses a broad array of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Program for Network Service Organizations in Stamford, Connecticut
To learn additional information about Progent's reseller program for IT service organizations in Stamford, Connecticut, call 1-800-993-9400 or see Contact Progent.