Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in Stamford
ProgentProgent's consulting support for IT service firms in Stamford Connecticut allows your company to offer your customers Progent's consulting and Help Desk Call Center support under your brand as a transparent supplement to your regular network support team. This can put you on the fast track to grow your revenue, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.

Progent's nationwide team of network experts, PC support technicians, network admins, and data security professionals have acted as seamless expansions to the IT groups of some of the world's largest IT service businesses. Progent's range of technical knowledge allows you to broaden the capabilities of your IT support business, and Progent's transparency lets you elevate and preserve your branding.

Progent is a network support firm with two decades of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any independent computer services company in the world. Progent has delivered online IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service firms offers seamless resale to your customers of world-class IT services. Progent invoices you exclusively and performs under your instructions to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is fundamental to an efficient Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but difficult to set up and manage. Smaller IT service providers do not have the required budget or personnel. Progent's Service Desk and ticketing program offers IT support organizations an economical way to keep their own branding while delivering their customers responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services enable your IT service firm to expand your support workload, the range of technologies your firm can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop service team provides Level 1 end user support with 1-hour SLA to commence work during normal work hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional onsite service in major metros is available across the US at extra cost.
  • You have full control of your clients and invoicing.
  • Your customers submit service requests by means of your own branded Internet portal, a toll-free phone number, or by directing an email to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information on Progent's Service Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to become a sole source for virtually all IT expertise your customers may require. You can build your staff and core in-house competencies at your own pace without having to turn down new business due to a lack of in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your in-house support group, under your coordination, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an advanced service documentation system to ensure that all services delivered are fully described. This makes it easy for support group to shift service responsibilities to internal personnel when you have enough people and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and affordably take on more jobs outside your main areas of expertise and serve new territories without the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum IT service provider by offering more services to more clients under your own company name.
  • Add to Your Services Catalog: Progent can provide top-tier support in a wide range of technologies and can act as a dependable reservoir of skills for growing your IT service operations.
  • Fast Escalation: With a sizable roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
  • Keep Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help from your competitors.
  • Remote Technical Support Experts: For two decades, Progent has provided online IT support from Help Desk services to high-level consulting. Efficient online service cuts costs and produces fast results.
  • Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Stamford, Connecticut Organizations
Progent's seasoned team of certified consultants and technical experts can provide Stamford, Connecticut businesses a wide range of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Reseller Support for Network Service Providers in Stamford, Connecticut
To learn additional information about Progent's consulting support for IT service organizations in Stamford, Connecticut, call 1-800-993-9400 or see Contact Progent.