Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Stamford
ProgentProgent's consulting services for IT service firms in Stamford Connecticut enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your company's brand as a seamless extension of your in-house network services team. These services can help you add to your revenue, flesh out your service offerings, satisfy your clients, and increase your profits.

Progent's team of network infrastructure engineers, desktop support specialists, IT admins, and data security consultants have worked as seamless extensions to the support staffs of some of the world's biggest IT service businesses. Progent's range of technical knowledge enables you to broaden the scope of your IT service business, and Progent's close integration with your support team lets you promote and protect your company's brand.

Progent is an IT support company with 20 years of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any private computer services firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for network service firms features transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your direction to deliver your customers consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind a successful Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but a hassle to set up and maintain. Small or niche IT service providers do not have the required resources. Progent's Help Desk and ticketing solution gives IT service organizations an economical way to retain their own branding while delivering their clients responsive desktop support services backed by an advanced ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services enable your IT service firm to increase your physical and virtual support volume, the range of technical issues your company can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's online desktop support group provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard service times are 5am to 7pm PST, five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in major metros is available across the US at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your customers enter requests through your custom branded Internet portal, an 800 number, or by directing a message to your assigned email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information about Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for network service organizations allows your support team to become a sole source for practically all IT guidance and troubleshooting your clients may require. You can build your team and core in-house competencies at your own pace without being forced to say no to opportunities due to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your internal support group, responding to your coordination, and bills your firm instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Extensive Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all IT services delivered are thoroughly documented. This allows your IT support organization to transfer service assignments to internal personnel once you have enough staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can quickly and safely take on more jobs outside your core areas of excellence and serve additional geographies without the risks involved with expanding your head count too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive network service firm by delivering more solutions to more customers using your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad array of technologies and can act as a reliable resource for expanding your IT service operations.
  • Rapid Escalation: Thanks to a sizable team of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
  • Keep Your Clients Satisfied: Satisfied customers stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from other support firms.
  • Remote Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Help Desk services to advanced consulting. Effective online service saves money and produces fast solutions.
  • Top Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Stamford, Connecticut Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Stamford, Connecticut companies a broad range of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Consulting Program for Network Service Providers in Stamford, Connecticut
To learn additional information about Progent's consulting program for network service organizations in Stamford, Connecticut, call 1-800-993-9400 or see Contact Progent.