Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Stamford
ProgentProgentís consulting services for IT service organizations in Stamford Connecticut enables your company to offer your clients Progent's consulting expertise and Help Desk support using your own branding as a seamless supplement to your regular IT services team. These services can ease the way for you to add to your revenue, expand your service portfolio, create happy clients, and improve your bottom line.

Progent's roster of network infrastructure experts, PC support technicians, network admins, and data security consultants have acted as seamless supplements to the support groups of some of the worldís largest IT service firms. Progentís range of technical knowledge enables you to add to the scope of your IT service business, and Progentís transparency helps you promote and preserve your branding.

Progent is an IT support firm with 20 years of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network engineers of any private IT services firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your clients of professional services. Progent bills your firm exclusively and works under your instructions to deliver your clients support services under your branding. In addition, Progent has an affordable Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are the heart of an effective Help Desk. But full-featured ticketing platforms are not only expensive to license and staff, but also difficult to configure and maintain. Smaller IT support companies rarely have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT service firms an economical way to keep their custom branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow you to increase your support workload, the diversity of technologies your company can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop support group delivers Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite support in larger metros is offered across the country at extra cost.
  • You keep full control of your customers and billing.
  • Your customers enter incident reports by means of your custom branded web portal, an 800 phone number, or by directing an email to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more details on Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service firms allows your support team to become a sole point of contact for virtually all technical expertise your customers may require. You can build your team and core IT skills steadily without having to say no to opportunities due to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal IT service group, under your management, and invoices you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all services performed are fully described. This allows you to shift account assignments to in-house consultants when you have sufficient staff and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and efficiently accept more opportunities outside your core fields of excellence and open additional geographies without the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum IT support provider by delivering more solutions to more customers under your own company name.
  • Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a wide array of technologies and can act as a dependable reservoir of skills for growing your IT service business.
  • Fast Escalation: With a large roster of top-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Make Your Clients Satisfied: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
  • Online Support Experts: For two decades, Progent has provided remote network support from Help Desk services to advanced consulting. Effective online support saves money while delivering quick results.
  • Top Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Stamford, Connecticut Companies
Progent's seasoned team of certified engineers can provide Stamford, Connecticut organizations a broad range of remote technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Reseller Program for Network Service Firms in Stamford, Connecticut
For additional details about Progent's consulting support for IT service organizations in Stamford, Connecticut, call 1-800-993-9400 or refer to Contact Progent.