Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Stamford
Progent's consulting support for IT service firms in Stamford Connecticut enables your company to offer your customers Progent's consulting and Help Desk support under your company's own branding as a seamless extension of your regular IT services team. This can put you on the fast track to add to your revenue, flesh out your service portfolio, create happy customers, and increase your bottom line.
Progent's nationwide team of network experts, PC support technicians, network admins, and cybersecurity consultants have acted as transparent supplements to the support groups of some of the country's largest IT service firms. Progent's range of technical knowledge enables you to add to the capabilities of your IT support business, and Progent's transparency helps you promote and protect your branding.
Progent is a network consulting firm with two decades of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)
Using Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms offers seamless resale to your customers of world-class IT services. Progent invoices you directly and works under your instructions to provide your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are fundamental to an efficient Help Desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but a hassle to configure and maintain. Small or niche IT support organizations do not have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support firms an affordable way to keep their company branding while providing their clients world-class desktop support backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support volume, the diversity of technologies your company can handle, the number of geographies you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT service companies include:
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a sole point of contact for practically all technical guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies at your own pace without having to say no to new business owing to a lack of in-house expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Stamford, Connecticut Companies
Progent's seasoned team of certified consultants can deliver Stamford, Connecticut organizations a wide array of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:
Find Out More About Progent's Consulting Support for IT Service Providers in Stamford, Connecticut To learn more information about Progent's reseller support for IT service organizations in Stamford, Connecticut, call 1-800-993-9400 or refer to Contact Progent.