Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Stamford
ProgentProgentís consulting services for IT service organizations in Stamford Connecticut enables you to offer your clients Progent's consulting expertise and Help Desk support using your company's own branding as a seamless supplement to your in-house IT services group. This can ease the way for you to grow your revenue, flesh out your service offerings, create happy customers, and improve your bottom line.

Progent's roster of network experts, PC integration and troubleshooting technicians, network admins, and data security consultants have acted as transparent supplements to the support groups of some of the worldís biggest IT support businesses. Progentís range of expertise allows you to broaden the capabilities of your IT service practice, and Progentís transparency lets you promote and preserve your company's brand.

Progent is a network support company with 20 years of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private computer support firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Services With Your Branding
Progent's consulting program for IT service firms features transparent resale to your clients of professional IT services. Progent bills your firm exclusively and performs under your direction to provide your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for clients who require 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an efficient Help Desk. But modern ticketing systems are not just costly to license and staff, but also a hassle to set up and manage. Small or niche IT support organizations seldom have the required resources. Progent's Call Center and ticketing program gives IT service firms a practical way to retain their company branding while delivering their clients responsive desktop support built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow you to expand your support volume, the range of technical issues your company can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop service team provides Level 1 end user help with 1-hour SLA to commence work during normal work hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in major metros is available across the country at extra cost.
  • You have complete control of your customers and invoicing.
  • Your clients submit service requests by means of your own branded Internet portal, an 800 phone number, or by directing a message to your dedicated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service firms allows your support team to act as a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can grow your staff and core IT skills at your own pace without being forced to decline new business owing to a lack of in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service team, under your management, and invoices your firm rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Reporting: Progent utilizes an advanced reporting system to make sure all IT services performed are fully described. This enables you to shift account assignments to in-house consultants once you have sufficient people and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and affordably accept additional jobs beyond your core fields of expertise and serve additional territories without the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive network support firm by offering more services to more customers under your own brand.
  • Add to Your Services Catalog: Progent can provide top-tier support in a broad range of technologies and can act as a dependable reservoir of skills for expanding your IT service operations.
  • Rapid Problem Escalation: With a sizable team of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
  • Remote Support Experts: For two decades, Progent has provided remote network support ranging from Call Center support to high-level consulting. Efficient online service cuts costs while delivering fast solutions.
  • Major Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Stamford, Connecticut Companies
Progent's seasoned team of certified consultants and technical experts can deliver Stamford, Connecticut organizations a wide array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Consulting Support for Network Service Firms in Stamford, Connecticut
For more information about Progent's reseller program for IT service firms in Stamford, Connecticut, call 1-800-993-9400 or visit Contact Progent.