Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Stamford
ProgentProgent's consulting support for IT service firms in Stamford Connecticut enables your company to offer your customers Progent's consulting and Help Desk support under your company's own branding as a seamless extension of your regular IT services team. This can put you on the fast track to add to your revenue, flesh out your service portfolio, create happy customers, and increase your bottom line.

Progent's nationwide team of network experts, PC support technicians, network admins, and cybersecurity consultants have acted as transparent supplements to the support groups of some of the country's largest IT service firms. Progent's range of technical knowledge enables you to add to the capabilities of your IT support business, and Progent's transparency helps you promote and protect your branding.

Progent is a network consulting firm with two decades of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)

Using Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms offers seamless resale to your customers of world-class IT services. Progent invoices you directly and works under your instructions to provide your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are fundamental to an efficient Help Desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but a hassle to configure and maintain. Small or niche IT support organizations do not have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support firms an affordable way to keep their company branding while providing their clients world-class desktop support backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support volume, the diversity of technologies your company can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's online desktop support team delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in larger metros is available throughout the country at extra cost.
  • You retain full control of your customers and billing.
  • Your customers submit incident reports using your own branded Internet portal, an 800 number, or by sending a message to your designated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a sole point of contact for practically all technical guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies at your own pace without having to say no to new business owing to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your in-house support team, responding to your direction, and bills your firm instead of your customer.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Detailed Reporting: Progent utilizes an advanced service documentation system to ensure that all IT services delivered are fully documented. This allows you to transfer account assignments to in-house personnel once you have sufficient staff and relevant skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can easily and safely accept additional jobs beyond your main areas of expertise and serve additional territories without exposure to the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive network service provider by delivering more services to more clients using your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a broad array of technologies and can be a reliable resource for growing your IT service operations.
  • Rapid Problem Escalation: Thanks to a large team of senior technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Keep Your Clients Happy: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Remote Support Experts: For two decades, Progent has provided online IT support ranging from Call Center support to advanced consulting. Efficient remote service saves money and produces fast results.
  • Major Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Stamford, Connecticut Companies
Progent's seasoned team of certified consultants can deliver Stamford, Connecticut organizations a wide array of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Consulting Support for IT Service Providers in Stamford, Connecticut
To learn more information about Progent's reseller support for IT service organizations in Stamford, Connecticut, call 1-800-993-9400 or refer to Contact Progent.