Stamford Consulting Expertise for IT Support Companies
Seamless Temporary Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Stamford
Progent’s consulting services for IT service organizations in Stamford Connecticut enables you to offer your clients Progent's consulting expertise and Help Desk support using your company's own branding as a seamless supplement to your in-house IT services group. This can ease the way for you to grow your revenue, flesh out your service offerings, create happy customers, and improve your bottom line.
Progent's roster of network experts, PC integration and troubleshooting technicians, network admins, and data security consultants have acted as transparent supplements to the support groups of some of the world’s biggest IT support businesses. Progent’s range of expertise allows you to broaden the capabilities of your IT service practice, and Progent’s transparency lets you promote and preserve your company's brand.
Progent is a network support company with 20 years of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private computer support firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)
Reselling Progent's Services With Your Branding
Progent's consulting program for IT service firms features transparent resale to your clients of professional IT services. Progent bills your firm exclusively and performs under your direction to provide your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for clients who require 24x7 support.
Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an efficient Help Desk. But modern ticketing systems are not just costly to license and staff, but also a hassle to set up and manage. Small or niche IT support organizations seldom have the required resources. Progent's Call Center and ticketing program gives IT service firms a practical way to retain their company branding while delivering their clients responsive desktop support built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow you to expand your support volume, the range of technical issues your company can handle, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT service organizations include:
- Progent's online desktop service team provides Level 1 end user help with 1-hour SLA to commence work during normal work hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at extra cost.
- Optional on-premises service in major metros is available across the country at extra cost.
- You have complete control of your customers and invoicing.
- Your clients submit service requests by means of your own branded Internet portal, an 800 phone number, or by directing a message to your dedicated mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for IT Service Organizations
Progent's consulting for IT service firms allows your support team to act as a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can grow your staff and core IT skills at your own pace without being forced to decline new business owing to a lack of in-house expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a seamless supplement to your in-house IT service team, under your management, and invoices your firm rather than your customer.
- Granular Billing: Progent bills on a per-minute basis to minimize costs.
- Extensive Service Reporting: Progent utilizes an advanced reporting system to make sure all IT services performed are fully described. This enables you to shift account assignments to in-house consultants once you have sufficient people and appropriate technical skills.
- Safely Expand Your Service Business: You can quickly and affordably accept additional jobs beyond your core fields of expertise and serve additional territories without the risks associated with increasing your full-time staff too quickly.
- Strengthen Your Name: You can improve your mind share as a comprehensive network support firm by offering more services to more customers under your own brand.
- Add to Your Services Catalog: Progent can provide top-tier support in a broad range of technologies and can act as a dependable reservoir of skills for expanding your IT service operations.
- Rapid Problem Escalation: With a sizable team of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
- Keep Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
- Remote Support Experts: For two decades, Progent has provided remote network support ranging from Call Center support to high-level consulting. Efficient online service cuts costs while delivering fast solutions.
- Major Industry Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Stamford, Connecticut Companies
Progent's seasoned team of certified consultants and technical experts can deliver Stamford, Connecticut organizations a wide array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Integration
- Active Directory Planning
- Office/Microsoft 365 Configuration
- Dynamics GP Customization
- Azure, AWS, Google Cloud
- Online IT Technical Support
- Teleworker Integration
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Configuration
- Security and Compliance Consultants
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Support
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Automation
- Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- iPhone and Android Integration
- iPhone Integration
- Android Smartphone Integration
- Ransomware Defense
- Backup/Recovery Consulting
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Learn More Details About Progent's Consulting Support for Network Service Firms in Stamford, Connecticut For more information about Progent's reseller program for IT service firms in Stamford, Connecticut, call 1-800-993-9400 or visit Contact Progent.
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MCSE Expert Certified Microsoft Azure Active Directory Design
Microsoft Azure Virtual Machines Coding
Progent can help companies of all sizes to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and reduce equipment expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud computing architectures supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and resources and make sure you avoid the common errors small organizations make when moving to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN tunnels and to integrate iPhones and iPads and Google Android smartphones and tablets.
Online Technical Support Meraki and Catalyst Switch
Meraki MS Switch Remote Troubleshooting
Cisco's Meraki family of switches are intended for environments that go from small branches to large campuses. Progent's Cisco-certified CCIE consultants offer affordable remote consulting expertise to help your company to plan and implement a productive network architecture that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-centric management tools, configure policies to maintain compliance, develop and test a disaster recovery strategy, and resolve issues associated with any facet of your Meraki deployment. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a unified networking infrastructure.
Wireless LAN Site Survey Computer Consultants
24x7 Online Troubleshooting Wi-Fi RF Coverage Maps
Progent’s Wireless Site Survey helps you to design and implement a WiFi LAN customized for your environment, offering you a WLAN that delivers the coverage, performance, capacity, QoS, security, and roaming capability your company needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more detailed on-premises service.
Emergency Recruiter Cisco Consultant Jobs Available
Contract Microsoft Consultant Job Opportunity
Progent is looking for a range of full-time employees including motivated MCSEs; network experts with Cisco CCDP or CCIE credentials; and consultants for advanced network design with experience in mobile access, wireless networking, non-stop environments, disaster recovery solutions, data protection, and server virtualization. Progent is also hiring workstation support experts, off-site troubleshooting specialists, and CISSP or CISA certified security consultants. Progent is also seeking experienced managers and administrators who can operate efficiently in Progent's high-growth, virtual office model. Progent contracts freelance consultants with proven knowledge and working experience in crucial IT areas outside our primary technical focus. Our Experts Team employs contractors who offer advice and programming support for mission-critical applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have in-depth expertise with non-Microsoft platforms such as Linux, Apple OS, or Sun, or offer expert skills in areas like telecommunications, web site design, Electronic Data Interchange, web commerce, or database management. Freelance contractors premier by Progent coordinate with our in-house consultants to provide comprehensive IT services for small business networks.
Dynamics GP Development Consult
Specialist Dynamics GP BizTalk Adapter
Progent's expert solution designers and programmers can help your company to build customizations to Microsoft GP/Great Plains that address the special requirement of your organization without losing the advantages of Windows integration. Progent can also offer help with a range of software development technologies that can be utilized to build user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Dexterity, Modifier with VBA, Visual Studio for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Network Support Company Microsoft Consulting Best Practices
Support Company Access to External Support Databases
Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional experience, at the front lines of IT support, performing a broad variety of IT projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert technical capability, but also a support engineer with proven approaches for applying computer knowledge to solve actual IT problems efficiently.
Computer Consultants Jobs
Microsoft MCSE Positions
If you are an information technology consultant with system support experience, joining Progent and helping our clients will expand your abilities through interaction with Progent's staff of motivated, world-class consulting experts. Progent's concentration on offering network expertise and computer support to small and midsize companies will give you the chance to consult in depth with decision makers and add tangibly to the growth of exciting organizations. In addition, Our virtual office network offers state-of-the-art tools for off-site support and wireless connectivity to help you to deliver speedy solutions when you take on business-critical problems.
Microsoft Lync Server 2013 Consultant
Lync Server 2013 and iPad Professional
Progent's Microsoft-certified consultants can assist your company to evaluate the benefits of Lync Server for your environment and can help you to design and carry out a deployment of Microsoft Lync Server 2010 that unifies the control of Instant Messaging and Presence and increases the output of your office employees, telecommuters, and mobile workforce. Progent's consultant's can in addition help your company to perform a smooth migration to Microsoft Lync Server from Office Communications Server or Live Communications Server, interface Lync Server 2010 with Microsoft Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how to run Lync Server to improve the collaborative functions of Microsoft Office programs, and offer webinar training and ongoing technical support for Microsoft Lync Server and other Microsoft products.
Cisco and Microsoft Certified Expert Consultants MySQL and Windows
Specialists MySQL Standard Edition
Progent can provide affordable remote access to an Oracle-certified MySQL DBA or application programmer and can assist businesses of all sizes to integrate and manage MySQL within a robust network environment that offers high levels of performance, scalability, and protection. Progent also has experience assisting companies migrate databases from Oracle to MySQL.
Juniper NetScreen VPN Cybersecurity Company
Juniper Firewalls Security Consultancy
Progent's Juniper Networks-authorized NetScreen engineer can help you to install and integrate NetScreen 5200 and 5400 routers, migrate from previous NetScreen devices to more current Juniper technologies, and repair infrastructure problems in all-Juniper or mixed-technology environments.
Supplemental Support Desk Online Support
Support and Help Shared Call Center
Progent's Network Contact Center Outsourcing Support Services for desktop support are intended specifically for small organizations who need immediate availability of a Help Desk Service Center with professional telephone support and full escalation capability but who must work within a modest network support budget. Key features of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Optional Remote Access Support, Initial System Assessment, Expert Escalation, Virtual Help Desk Call Center Support, Per Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.
Support and Help Exchange Server 2016 Upgrade Planning
Immediate Microsoft Exchange 2016 Upgrade Remote Support
Progent can assist your business in all facets of your migration to Exchange 2016 such as designing high availability system topology for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; specifying storage requirements for your VMs, databases and log files; setting up HLB for fault-tolerant client access services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
802.11ac Wireless Access Point Consultant
WAP Consultant Services
Progent's Cisco-certified wireless technology consultants can help you to configure, administer, and debug Cisco wireless devices such as Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
Shared Help Desk Onsite Technical Support
Network Consultant Help Desk Sharing
Progent's Computer Contact Center Outsourcing Services for desktop support are intended specifically for small organizations who require fast access to a Help Desk Call Center with expert phone support and effective escalation options but who have to work within a limited information technology budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Phone Support, Optional Remote Access Support, Initial System Assessment, Problem Prioritization, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Call Center Applications Selection and Integration.
Cisco Certified Arkansas Consulting Organization
Alaska Small Business Outsourcing
Progent’s National Support Center provides national remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified service engineers provide phone help and online secure computer access to troubleshoot and repair technical problems rapidly and economically. The scope of technical experience represented by Progent's staff of nationwide support professionals makes it possible to escalate even the toughest problems to qualified experts as required.
Small Business Computer Network Consulting company
Small Business IT Consulting Services
Progent provide organizations of any size world-class IT online or onsite consulting for networks powered by Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also offer security expertise for companies varying in size from the small office to the global enterprise.
24 Hour Meraki Wireless Access Point Online Help
Urgent Meraki MR20 Access Point Specialist
Progent's Cisco-certified wireless networking consultants offer online and onsite consulting and troubleshooting services to assist your organization to plan, configure, manage, optimize, and repair wireless deployments that incorporate Cisco's Meraki APs. Progent's consultants can also help your organization to plan and deploy hybrid networks that integrate local and cloud-based services and that provide easy access, advanced security, streamlined management, and dependable performance for all your wired and wireless devices.
Juniper Netscreen Consultants
Fortinet Technology Consulting Services
Progent provides small and medium size organizations expert support for Intrusion Protection products and IPsec VPN technology from leading firewall and VPN security vendors such as WatchGuard, Juniper, and SonicWall. Progent can show you how to create a comprehensive security strategy and select appropriate products from multiple vendors to support your security objectives while sticking within your budget limits.
ProSight Email Data Leakage Prevention Consulting Services
Email Allow Lists Professionals
Progent's ProSight Email Guard uses the technology of top information security companies to provide web-based control and world-class security for all your email traffic. The powerful structure of ProSight Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall.
ISA 2004 Server Online Troubleshooting
Internet Security and Acceleration Server Online Consulting
Progent’s Microsoft certified professionals offer small and midsize businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include a full featured application-layer aware firewall that can secure your IT network from attack by outside and internal threats. Forefront Threat Management Gateway and ISA Server provide deep inspection of Internet protocols such as Hypertext Transfer Protocol, which enables these products to detect many threats that can elude ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through expert planning and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft consultants can help you to deploy Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or upgrade from ISA Server to Microsoft Forefront Threat Management Gateway.
24 Hour Microsoft Teams and iPhone Services
Microsoft Teams and Cisco Unified Communications Consultants
Progent can help you to design an upgrade to Microsoft Teams from Skype for Business and install, manage, and troubleshoot a cloud-based or hybrid deployment of Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.
Wireless Example Application
Wireless Case Studies
Progent provided a wireless networking solution that enabled a school to improve productivity and avoid the ongoing expense of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for connecting remote locations as far as 2.5 miles apart and can reach even longer ranges. This wireless solution provided improved bandwidth and dependability than simply amplifying the 802.11b wireless network, and because it uses the 5.8Ghz spectrum it offered protection against local interference.
