Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Stamford
ProgentProgent's consulting services for IT service organizations in Stamford Connecticut allows you to offer your clients Progent's consulting expertise and Help Desk support under your brand as a seamless augmentation of your in-house IT support team. This can ease the way for you to add to your revenue, close gaps in your service portfolio, create happy customers, and improve your bottom line.

Progent's team of network engineers, desktop integration and troubleshooting specialists, IT administrators, and data security professionals have worked as seamless adjuncts to the IT staffs of some of the world's largest IT service businesses. Progent's range of expertise enables you to add to the scope of your IT support practice, and Progent's close integration with your support team helps you strengthen and protect your company's brand.

Progent is an IT consulting company with 20 years of background providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent computer support company in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for network service organizations features seamless resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your direction to provide your clients support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is the enabling technology behind a successful Help Desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but difficult to set up and maintain. Small or niche IT service providers seldom have the necessary resources. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to retain their custom branding while delivering their clients world-class desktop support built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The features available with Progent's Call Center and ticketing program enable your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your firm can take on, the number of geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop support group provides Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in larger metro areas is offered across the US at extra cost.
  • You keep full control of your clients and billing.
  • Your customers enter service requests using your branded Internet portal, a toll-free phone number, or by directing a request to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows your support team to become a single source for virtually all IT guidance and troubleshooting your clients may require. You can grow your staff and core IT skills steadily without having to decline new business due to a gap in in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal support team, under your coordination, and bills you instead of your customer.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Detailed Reporting: Progent utilizes an advanced documentation platform to make sure all IT services delivered are fully documented. This enables your IT support organization to transfer service responsibilities to in-house personnel when you have sufficient staff and appropriate technical skills.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and safely accept more jobs outside your main areas of expertise and open additional geographies without the risks associated with increasing your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT service firm by offering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers world-class support in a broad array of IT disciplines and can be a dependable resource for growing your IT support business.
  • Rapid Escalation: Thanks to a sizable roster of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Keep Your Clients Satisfied: Happy clients stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek help from other support firms.
  • Remote Support Professionals: For two decades, Progent has provided online IT support from Call Center support to advanced consulting. Efficient online service saves money and produces quick results.
  • Top Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and GIAC. Find out more details about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Stamford, Connecticut Businesses
Progent's nationwide roster of certified consultants can provide Stamford, Connecticut companies a broad array of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Consulting Program for Network Service Providers in Stamford, Connecticut
To learn more details about Progent's reseller program for IT service organizations in Stamford, Connecticut, call 1-800-993-9400 or see Contact Progent.