Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Stamford
Progent's consulting services for IT service firms in Stamford Connecticut enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your company's brand as a seamless extension of your in-house network services team. These services can help you add to your revenue, flesh out your service offerings, satisfy your clients, and increase your profits.
Progent's team of network infrastructure engineers, desktop support specialists, IT admins, and data security consultants have worked as seamless extensions to the support staffs of some of the world's biggest IT service businesses. Progent's range of technical knowledge enables you to broaden the scope of your IT service business, and Progent's close integration with your support team lets you promote and protect your company's brand.
Progent is an IT support company with 20 years of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any private computer services firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)
Using Progent's Support Services Under Your Branding
Progent's reseller program for network service firms features transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your direction to deliver your customers consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind a successful Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but a hassle to set up and maintain. Small or niche IT service providers do not have the required resources. Progent's Help Desk and ticketing solution gives IT service organizations an economical way to retain their own branding while delivering their clients responsive desktop support services backed by an advanced ticketing system and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services enable your IT service firm to increase your physical and virtual support volume, the range of technical issues your company can handle, the number of locations you can service, and your overall availability.
Key features of Progent's Call Center and ticketing solution for IT service companies include:
Progent's Consulting for IT Service Providers
Progent's consulting for network service organizations allows your support team to become a sole source for practically all IT guidance and troubleshooting your clients may require. You can build your team and core in-house competencies at your own pace without being forced to say no to opportunities due to a gap in expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Stamford, Connecticut Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Stamford, Connecticut companies a broad range of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for IT service organizations include:
Learn More About Progent's Consulting Program for Network Service Providers in Stamford, Connecticut To learn additional information about Progent's consulting program for network service organizations in Stamford, Connecticut, call 1-800-993-9400 or see Contact Progent.