Stamford Consultants for Computer Support Organizations
Transparent Temporary Support Team Help
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Stamford
Progent’s consulting services for IT service organizations in Stamford Connecticut enables your company to offer your clients Progent's consulting expertise and Help Desk support using your own branding as a seamless supplement to your regular IT services team. These services can ease the way for you to add to your revenue, expand your service portfolio, create happy clients, and improve your bottom line.
Progent's roster of network infrastructure experts, PC support technicians, network admins, and data security consultants have acted as seamless supplements to the support groups of some of the world’s largest IT service firms. Progent’s range of technical knowledge enables you to add to the scope of your IT service business, and Progent’s transparency helps you promote and preserve your branding.
Progent is an IT support firm with 20 years of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network engineers of any private IT services firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the country. (See testimonials from Progent's customers.)
Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your clients of professional services. Progent bills your firm exclusively and works under your instructions to deliver your clients support services under your branding. In addition, Progent has an affordable Off-hours Support Program for customers who need access to 24x7 technical support.
Help Desk and Ticketing for Network Service Providers
Ticketing systems are the heart of an effective Help Desk. But full-featured ticketing platforms are not only expensive to license and staff, but also difficult to configure and maintain. Smaller IT support companies rarely have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT service firms an economical way to keep their custom branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow you to increase your support workload, the diversity of technologies your company can take on, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT service firms include:
- Progent's online desktop support group delivers Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
- Normal service times are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is offered at extra cost.
- Optional onsite support in larger metros is offered across the country at extra cost.
- You keep full control of your customers and billing.
- Your customers enter incident reports by means of your custom branded web portal, an 800 phone number, or by directing an email to your specified email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service firms allows your support team to become a sole point of contact for virtually all technical expertise your customers may require. You can build your team and core IT skills steadily without having to say no to opportunities due to a gap in expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal IT service group, under your management, and invoices you instead of your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all services performed are fully described. This allows you to shift account assignments to in-house consultants when you have sufficient staff and relevant technical skills.
- Safely Expand Your Service Business: You can quickly and efficiently accept more opportunities outside your core fields of excellence and open additional geographies without the risks associated with expanding your full-time staff too quickly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum IT support provider by delivering more solutions to more customers under your own company name.
- Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a wide array of technologies and can act as a dependable reservoir of skills for growing your IT service business.
- Fast Escalation: With a large roster of top-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
- Make Your Clients Satisfied: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
- Online Support Experts: For two decades, Progent has provided remote network support from Help Desk services to advanced consulting. Effective online support saves money while delivering quick results.
- Top Industry Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Stamford, Connecticut Companies
Progent's seasoned team of certified engineers can provide Stamford, Connecticut organizations a broad range of remote technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for IT service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- AD Planning
- Office 365 Configuration
- Microsoft Dynamics GP Customization
- Azure, Amazon AWS, Google Cloud
- Online IT Technical Support
- Work from Home Support Services
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Expertise
- Cybersecurity Consultants
- Business Continuity Preparedness
- Penetration Testing
- Firewall Integration
- Call Center Services
- Desktop Tech Support
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Management
- Windows Hyper-V Integration
- VMware vSphere Configuration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- BYOD Management
- iPhone Support
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Backup/Restore Expertise
- Cisco VoIP Phones and Video Conferencing
- Microsoft Skype for Business and Microsoft Teams
- Wi-Fi AP Configuration
- WiFi Site Assessments
Find Out More Details About Progent's Reseller Program for Network Service Firms in Stamford, Connecticut For additional details about Progent's consulting support for IT service organizations in Stamford, Connecticut, call 1-800-993-9400 or refer to Contact Progent.
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Top Rated macOS and Windows integration Computer Consultants
Mac and Windows Troubleshooting
Progent's service specialists in Apple OS X and Windows technology can show you how to integrate Apple Macintosh and Windows computers into seamless environments with resource sharing and workgroup support. Allowing productive cooperation among a variety of servers and workstations powered by Apple Mac OS and Windows requires extensive knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's background in Microsoft and Apple consulting makes it possible to offer expert assistance to companies that rely on these platforms to maintain their strategic advantage. Progent can also help your business to integrate Apple's iPhones and iPads with your Windows environment.
Exchange 2013 eDiscovery Support Services
Exchange 2013 Migration Specialists
Exchange Server 2013 includes significant enhancements to the capabilities of Exchange 2010 and introduces important innovations plus a redesigned structure. These improvements favorably impact vital IT areas such as manageability, availability, compliance, cost of ownership, teamwork, extensibility, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you evaluate the potential advantages of upgrading to Microsoft Exchange Server 2013, create an efficient validation and deployment strategy, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent also offers ongoing online consulting and management for Exchange 2013.
CISM Security Security Chief Information Officer Support and Setup
Online Consulting CIO
Progent offers the part-time assistance of a veteran Chief Information Officer to offer strategic direction to help your company select and support IT solutions appropriate for your present situation and that can serve as a firm basis for your future growth. Progent's part-time or temporary Chief Information Officer consulting services provide financial leverage to organizations who want to optimize the impact of their IT expenditures but who are without the budget or unwilling to add one more executive-level manager to their full-time staff. Since Progent is vendor-agnostic, with a sizable team of engineers certified to support all major operating systems and networking technologies plus a wide selection and business applications, Progent is in an ideal situation to offer objective advice as well as advanced technical support for building and maintaining information solutions that match the special needs of your organization.
Microsoft Windows 8.1 Migration IT Services
Microsoft Windows Specialist
Progent's Microsoft-certified experts can provide a range of IT outsourcing and co-sourcing services to assist companies of all sizes to deploy, administer, and troubleshoot networks that include desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's experienced project management consultants can assist to create testing labs to evaluate Microsoft Windows 8.1 and plan and implement Windows 8.1 migration plans based on leading practices.
Top Ranked Wireless Site Survey Technology Consulting Services
Consultant Services Wireless Site Survey
Progent’s Wireless Site Survey makes it easy to design and install a Wi-Fi wireless network customized for your environment, offering your business a WLAN that has the coverage, speed, load-handling capability, QoS, security, and roaming capability your company needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed onsite service.
Emergency ProSight Email Guard Spam and Virus Filtering Service Consult
Email Allow Lists Consulting
Progent's ProSight Email Guard solution uses the technology of leading information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.
IT Services for Network Service Firms Setup and Support
Technical Consultant Expertise for IT Service Providers
Progent's Reseller Program for IT Service Organizations lets you use Progent's consulting experts while retaining your own brand as a transparent arm of your network services staff.
Private Cloud Hosting for Virtual Data Centers Consulting Services
ProSight Virtual Hosting Specialists
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small company's servers in a solution that gives the maximum degree of availability and scalability and is also easy to transfer to another host. ProSight Virtual Hosting and management options are based upon proven virtualization platforms that enable small companies with multi- platform environments to economize significantly on the costs of capital investments, infrastructure maintenance, and network management while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility.
SharePoint Server 2010 Support and Setup
24/7/365 Engineer SPS
Progent's Microsoft-authorized experts can help you evaluate the economic justification for implementing Microsoft SharePoint 2007, advise you on the most appropriate edition of SharePoint Portal Server for your application, offer configuration and integration expertise, assist you to install Microsoft SQL Server as a supporting DBM, improve your network infrastructure, integrate your off-the-shelf and custom application software to operate with SharePoint Portal Server 2007, design a company-wide security plan that includes portal technology, and provide troubleshooting and Help Desk support.
Juniper Junos Configuration Compliance Auditor
Security Audits Juniper Junos Management
Progent's Juniper Networks-authorized network consultants can help your company to design and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your network infrastructure, and migrate smoothly from outdated products to the latest versions. Progent's Junos OS engineers can offer support for Juniper's premier network operating system to enable your business to streamline the administration and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software productss and can help you manage networks that include a combination of Juniper's OS platforms.
Professional CRISC Certified Risk Monitoring
Risk Response Network Engineer
Progent's disaster recovery planning and business continuity professionals can show you how to design a disaster recovery strategy in case of an IT network disaster. Progent can help you create a complete disaster recovery strategy that includes scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified professionals can also show you how to build an affordable, fault-tolerant system architecture that addresses reliability issues involving a wide range of infrastructure technologies and procedures.
Exchange 2013 Outlook Web App Network Consulting
Exchange 2013 eDiscovery Remote Support
Microsoft Exchange Server 2013 includes major enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations plus a redesigned structure. These enhancements affect key areas such as ease of administration, high availability (HA), security, operational costs, teamwork, extensibility, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the possible advantages of upgrading to Microsoft Exchange 2013, design a cost-effective test and rollout strategy, and educate your IT staff to manage your Exchange 2013 environment. Progent also offers affordable online consulting and management services for Exchange Server 2013.
Consultancy Certified Cybersecurity Management
CISM Certified Security Management Consultant
Progent offers the support of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization defines the basic capabilities and global standards of skill that IT security managers are required to master. It provides business management the assurance that those who have qualified for their CISM certification have the experience and capability to deliver effective security management and support consulting.
Top Juniper SSL Router Network Security Auditor
Juniper SSL VPN Router Cybersecurity Consultancy
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Dynamics GP/Great Plains Consulting
Microsoft Dynamics GP ERP Support
Key features of Dynamics GP/Great Plains accounting include a modular design that allows you to license just the functionality you need, a standards-based foundation based on Microsoft technologies to secure your investment and provide a tightly integrated environment, advanced reporting services that allow you to monitor all activities, income and expenses and sales trends, integration with Microsoft Office to speed access to business data, the capability to integrate information from almost any db software or workstation application into Microsoft GP/Great Plains, and an open architecture that makes it possible to create custom programs. Progent can show you how to configure and support a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP, and can provide experienced GP consultants to help you convert the powerful features of Microsoft Dynamics GP/Great Plains business accounting software into a productive business solution.
Infor SyteLine CloudSuite Migration from SyteLine 6 to CloudSuite 9 Technology Professional
Infor SyteLine CloudSuite Vendors Management Consultancy
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies over 25 years of background assisting manufacturing and service companies to manage complicated supply chains and streamline key business processes to get products to market quickly and meet customer commitments consistently. Progent can provide the skills of an ERP specialist with more than two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or onsite consulting that can range from as-needed guidance to solution planning and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, data conversion, Office 365 integration, training, and DBA services.
Emergency High Availability Internet Connections Support and Setup
Specialists Zero Downtime Internet Network
Progent's Cisco-authorized IT engineers can show you how to design an economical, high availability Internet configuration solution that can achieve 24x7 Internet connectivity through a wide array of high availability Internet access technologies including non-stop BGP, automatic fail-over, and multiple ISPs. Progent can provide CCIE professionals to show you how to apply the most current techniques for 24x7 Internet connectivity to create an affordable, fully redundant Internet interface with automatic failover and other capabilities to create non-stop Internet availability.
Network Consulting Exchange Server 2016 Migration Planning
Award Winning Microsoft Exchange Server 2016 Upgrade Planning Integration Services
Progent can assist your business in any and all phases of your migration to Exchange Server 2016 including planning HA infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your virtual machines (VMs), databases and logs; configuring HLB for high-availability CAS services; planning, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Integration Services Windows 2003
Remote Consulting Windows 2003 Server
Progent's Microsoft-certified Windows 2003 Server consultants can provide network help and expert consulting services for the complete line of Microsoft .NET Servers, Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, configuration, administration, and support offerings include network design, installation, project management, on-site and remote network support and troubleshooting, Help Desk services, CISM-certified security services, turn-key outsourcing, and cost-effective co-sourcing.
System Center MOM Technology Professional
Comprehensive Event Management Help and Support
Small to mid-sized businesses can now enjoy all the benefits of Microsoft Operations Manager 2007 and also have quick access to Progent’s Microsoft and Cisco certified IT consulting experts. With Progent's economically priced network support packages, mid-size organizations can select a simple co-sourcing service program based on Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Operations Manager to provide small and midsize company networks enterprise-class reliability, protection and productivity.
Configuration System Center 2016 Hybrid Cloud Integration
Remote Troubleshooting SCCMM 2016
Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, optimizing and repairing Microsoft SCOM solutions and can provide companies of any size advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to design a topology for SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs based on industry best practices for tracking network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can provide responsive online or onsite troubleshooting to assist you to remediate critical problems uncovered by Microsoft SCOM 2012.
Symantec VPN Network Consulting
Symantec Raptor Security Firms
Progent's Symantec consultants can assist you to support discontinued Symantec firewall and Symantec VPN products including the Symantec Raptor and VelociRaptor family or show you how to migrate to newer firewall technology. Progent can also help you create and execute a comprehensive security strategy that can incorporate firewall and VPN appliances and utilities, managed security and network defense services, server and application monitoring products, and formal policies and enforcement procedures. Progent has the skill to be your single source for continuing network support, administration, training, and security consulting.
Microsoft Expert Dynamics GP SmartList Builder Consult
Development Firm Microsoft Dynamics Power BI
Dynamics GP software includes analysis and reporting features that let you track all business processes, sales and spending, and market patterns with built-in drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting support services can enable you to create reports that let you analyze your business more thoroughly, converting raw data into valuable management information. Progent can enhance your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other tools in order to offer custom line-of-business software development and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.
Network Consultant Immersive Telepresence
Tandberg T3 Telepresence Consultant Services
Progent offers the support of a senior specialist with extensive hands-on experience configuring, maintaining, and upgrading immersive telepresence platforms from top-tier suppliers such as Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house IT management group, your ISP, and your telepresence technology vendor to help your organization increase the strategic value of your telepresence ecosystem.
Exchange 2000 Server Computer Engineer
Exchange 2000 Upgrade Consulting
Progent is among the most expert network consulting firms for creating e-mail solutions powered by Exchange 2000. Progent is skilled in helping small companies derive all the advantages of Exchange 2000 under common scenarios including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server administration.
On-site Technical Support Windows Server 2008 Security
Integration Windows Server 2008 DirectAccess
Microsoft Windows Server 2008 R2 features high levels of speed, protection, availability, expandability, and versatility that improve output of on-site, branch office, and mobile workers. Progent's network professionals can deliver affordable online consulting, technical support, and training services to help you to plan, execute, and manage Windows Server 2008 R2 to add substantial business value to your information system.
MySQL migration Technology Professional
Consultancy MySQL Standard Edition
Progent can provide affordable online access to an Oracle MySQL RDBMS administrator or software developer and can assist businesses of any size to integrate and manage MySQL within a reliable IT environment that provides advanced speed, scalability, and protection. Progent also has experience helping companies port databases from an Oracle environment to MySQL.
VMware vCenter Server Specialist
Open Now VMware VCDX certified Specialists
Progent can provide the support of a certified VMware VCDX consultant to help your organization design, deploy, administer and troubleshoot VMware vSphere-based virtualization ecosystem for local networks, private and public clouds, or hybrid deployments. Progent offers advanced knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and business continuity. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery.
Android and SharePoint integration Support
Android integration Online Technical Support
Progent's veteran team of network consultants and subject matter specialists have extensive background providing remote and on-premises assistance for businesses of all sizes who want to incorporate Android phones and tablets into their information networks so that users can work together while on the go. Progent has the range of know-how to solve technical problems that involve multiple vendors and that entail a mix of legacy and current technology. Progent provides affordable remote consulting to assist you with any facet of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to help you to handle particularly challenging IT issues, or Progent can provide outsourced or co-sourced project management services to ensure that you complete strategic network projects on time and within budget. Progent can assist with on-premises, cloud-based, or hybrid networks and can provide support for operating systems, apps, management utilities and hardware infrastructure. Progent also can provide specialized group or one-on-one training to help you manage and use Android phones and tablets securely and productively.
Ubiquiti UniFi WiFi AP Technology Professional
Professionals Ubiquiti UniFi XG switch
Progent can provide quick access to the skills of seasoned Wi-Fi consultants who can help you to assess the value of Ubiquiti UniFi wireless APs for your company and help you to design, deploy, manage, and troubleshoot your UniFi network. Progent can also carry out a Wi-Fi site survey to assist you to choose, configure, and place UniFi Wi-Fi access points for optimal coverage and performance.
Nexus NX-OS On-site Technical Support
Nexus Switch Remote Troubleshooting
Nexus series switches are engineered to deliver the throughput, expandability, availability, virtualization support, capacity, data protection and manageability required to function as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide remote and on-premises consulting and troubleshooting services to assist you to create an efficient network topology, build pilot environments to confirm your network design, install and configure Nexus switches, create and enforce appropriate policies, perform security and compliance tests, configure advanced monitoring, fully utilize resources through virtualization, analyze and repair switching and routing issues, maximize performance, perform capacity planning, and set up the advanced high-availability (HA) features incorporated into Nexus family of switches. Progent's consultants can also assist you to upgrade non-disruptively from legacy Nexus models or Cisco Catalyst switches to current Nexus switches.
macOS Online Consultant
macOS Information Technology Installation Service
Progent offers national remote phone support and consulting services for companies that run Apple Mac OS X environments or whose IT systems include a combination of Apple macOS and Mac OS X with Microsoft products. Progent's consultants can provide Apple macOS and Mac OS X users a variety of services including desktop assistance, upgrading to the latest version of OS X from other earlier editions of Apple macOS and OS X, plus expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone and iPad integration and management, or migrating to Apple's iCloud services. Remote technical support offers maximum leverage for your IT dollar by protecting client productivity and shortening the time charged for computer analysis and repair. Advanced online support tools and skilled technicians and consultants allow Progent to handle most IT issues without squandering time and money by going to your location. In the vast majority of situations your IT problems can be dealt with by telephone or via a mix of phone support and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISM premier security professionals to assist with the toughest network problems.
Remote Desktop Upgrade
Telecommuting Small Business Specialist
Progent's remote access and smartphone synchronization specialists can help you to design and deploy secure access solutions for remote desktops, notebooks, and smartphones so they work tightly with your IT network, allowing your business to improve the productivity of your off-site workers.
Microsoft LCS Server Consultant Services
Consultants Microsoft Live Communications Server
MS Communications Server provides Instant Messaging and presence as part of a scalable, world-class solution offering enhanced protection, seamless compatibility with other Microsoft software, an extendable, industry-standard development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can realize cost savings and improved operational efficiencies, enhanced individual productivity, and stronger IP security with this simple-to-administer, highly available IM platform. Successful deployments of Microsoft Office Communications Server require extensive planning and consideration prior to roll out. Progent's Microsoft-authorized professionals can provide the skill needed to deliver all the benefits of Office Communications Server throughout your entire corporation.
Professional Comcast Business Class Cable Internet
Comcast Business Class Cable Internet Consulting Services
Progent offers access to the cost-effective services of remote Internet connectivity experts to assist your organization to assess or update your Internet services so your Internet connectivity solution meets your business requirements. Services provided by Progent include assessment of your existing bandwidth utilization, carrier and plan comparison and selection, network provisioning, and overseeing a smooth switchover to a new carrier and/or service plan. Network provisioning can include optimizing existing routers and switches and configuring new ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.
Emergency Active Directory Review Consultant Services
Network Infrastructure Health Reports Consult
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable and safer AD implementation. Both versions also offer the long-term benefits of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include easier management, better compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime.
Service Reports Online Technical Support
Services Documentation Engineer
Progent uses a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports transmitted by each consultant to each customer. The discipline of detailing and archiving service activity results in more efficient service and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who won’t release vital service information.
Failover Clustered Servers Network Consulting
Failover Clustering Windows 2008 Troubleshooting
The server cluster feature set incorporated into the high-end versions of Windows Server 2008 has been dramatically redesigned to simplify the installation, setup, and administration of server clusters that offer improved levels of network dependability, security, efficiency, and versatility. New or improved features include cluster verification, revamped setup and installation, unified cluster administration, new cluster infrastructure for maximum uptime, hardened security and quorum models, elimination of failure points, greater storage and memory capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can help you assess the business benefits of Windows clustering, design and implement an installation, train your IT staff to manage your cluster environment, provide ongoing consulting and support services, and create and validate a disaster recovery plan.
Locky ransomware protection and recovery Engineers
ransomware recovery Specialists
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to defend against ransomware or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that minimizes your vulnerability to a ransomware attack and aligns with your business requirements.
Immediate Online Troubleshooting Barracuda Backup Offsite Vaulting
Barracuda Backup P2V Recovery Computer Consulting
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup solution can incorporate a purpose-built hardware appliance manufactured by Barracuda or a virtual appliance with similar functionality but which uses your existing storage hardware. Barracuda Backup safeguards vital business data generated locally, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting support services to assist you to design, configure, operate and troubleshoot a backup and disaster recovery system based on Barracuda Backup.
64-bit Computing Technology Professional
64-bit Upgrade Online Support Services
Progent's Microsoft-certified engineers can help you plan, document, carry out, manage, and repair a network-wide move to 64-bit server and client OS software and applications. Progent can help you test your 64-bit infrastructure to make sure it supports all of the key 32-bit programs which you intend to keep as well as the new 64-bit versions of applications you plan to run.
Meraki MR62 Access Point Online Support Services
Meraki Outdoor Wi-Fi Access Point Support and Integration
Progent's Cisco Meraki wireless AP consultants offer remote and on-premises support services to assist organizations of any size to design, install, manage, upgrade or repair Wi-Fi networks that include Cisco Meraki APs. Progent can assist your business to set up and support Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco products such as switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that provides the same access, responsiveness, security, manageability and uptime for wired and Wi-Fi users irrespective of their location or device.
Cisco Security IT Consultants
Cisco Planning Small Business Network Support
Progent can assist you to deploy Cisco's networking technology to create a robust foundation for your onsite, private cloud, or hybrid data center and improve operations in key areas including hardware utilization, security and compliance, versatility, reliability, and disaster recovery.
