Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Washington
ProgentProgent’s consulting services for IT service organizations in Washington Washington allows you to provide your customers Progent's consulting expertise and Help Desk support under your brand as a transparent supplement to your regular network support team. These services can ease the way for you to grow your client base, expand your service catalog, satisfy your customers, and improve your bottom line.

Progent’s nationwide roster of network infrastructure experts, PC support specialists, network administrators, and data security consultants have acted as seamless adjuncts to the IT groups of some of the country's biggest IT support firms. Progent’s range of technical knowledge enables you to widen the capabilities of your IT service business, and Progent’s close integration with your support team helps you strengthen and protect your company's brand.

Progent is a network consulting company with 20 years of background delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private IT support company in the world. Progent has delivered online IT assistance and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service firms features transparent resale to your customers of world-class services. Progent bills you directly and performs under your instructions to provide your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is fundamental to an efficient Help Desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but also a hassle to configure and manage. Smaller IT service firms seldom have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT service organizations an economical way to keep their custom branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program allow you to expand your support workload, the range of technologies your business can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support organizations include:

  • Progent's online desktop support team delivers Level 1 end user help with 1-hour service level agreement to commence work during standard business hours.
  • Standard support hours are from 5am to 7pm PST, five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises service in major metro areas is offered throughout the US at additional cost.
  • You keep full control of your customers and invoicing.
  • Your clients enter requests through your custom branded web portal, an 800 phone number, or by sending a message to your designated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to act as a single point of contact for practically all technical expertise your customers may require. You can grow your staff and core IT skills steadily without being forced to decline opportunities owing to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service team, responding to your direction, and bills you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Documentation: Progent uses an advanced documentation platform to ensure that all services delivered are fully documented. This makes it easy for your IT support organization to transfer service assignments to in-house consultants once you have sufficient staff and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and affordably accept more opportunities beyond your core areas of expertise and open additional geographies without exposure to the risks involved with increasing your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT service provider by delivering more solutions to more customers using your own company name.
  • Add to Your Services Catalog: Progent offers world-class support in a wide range of IT disciplines and can be a dependable reservoir of skills for growing your IT service operations.
  • Fast Problem Escalation: Thanks to a sizable team of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Keep Your Customers Satisfied: Happy clients stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help outside the fold.
  • Online Support Experts: For two decades, Progent has delivered remote IT support ranging from Call Center services to high-level consulting. Efficient remote service cuts costs and produces quick solutions.
  • Major Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and CRISC. Learn more about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Washington, Washington Companies
Progent's veteran roster of certified engineers can provide Washington, Washington companies a wide array of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Consulting Support for IT Service Providers in Washington, Washington
To learn additional information about Progent's reseller support for network service organizations in Washington, Washington, call 1-800-993-9400 or refer to Contact Progent.