Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Washington
ProgentProgentís consulting services for IT service firms in Washington Washington enables you to offer your clients Progent's consulting expertise and Help Desk support using your company's brand as a transparent supplement to your regular IT support group. These services can ease the way for you to grow your revenue, flesh out your service portfolio, create happy customers, and improve your profits.

Progent's team of network engineers, desktop support technicians, network admins, and data security professionals have worked as seamless extensions to the support staffs of some of the country's biggest IT support businesses. Progentís range of technical knowledge enables you to add to the capabilities of your IT support practice, and Progentís close integration with your support team helps you strengthen and protect your company's brand.

Progent is a network support company with two decades of background delivering remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer services company in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your clients of professional IT services. Progent invoices you exclusively and works under your direction to deliver your customers support services under your brand. In addition, Progent has an affordable Off-hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind a successful IT Call Center. But full-featured ticketing platforms are not only costly to license and staff, but difficult to set up and manage. Smaller IT service firms seldom have the necessary financial or human resources. Progent's Service Desk and ticketing solution gives IT service organizations an economical way to keep their custom branding while providing their clients world-class desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services allow you to increase your support workload, the range of technologies your business can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support organizations include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour SLA to commence work during standard business hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in larger metros is available throughout the US at additional cost.
  • You have complete control of your clients and billing.
  • Your customers enter incident reports via your branded web portal, a toll-free phone number, or by sending a request to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service providers allows you to become a single source for virtually all technical expertise your customers may need. You can grow your staff and strategic IT skills at your own pace without having to say no to opportunities due to a lack of expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service group, responding to your management, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Detailed Service Documentation: Progent utilizes an advanced documentation platform to make sure all services delivered are thoroughly described. This enables your IT support organization to shift service responsibilities to internal personnel once you have sufficient people and appropriate technical skills.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and efficiently accept more opportunities beyond your main areas of excellence and open additional geographies without exposure to the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network support provider by offering more solutions to more clients using your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide world-class support in a broad array of technologies and can be a dependable reservoir of skills for expanding your IT service business.
  • Rapid Escalation: With a large roster of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Keep Your Clients Happy: Satisfied customers stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has provided online network support ranging from Call Center support to high-level consulting. Efficient online service cuts costs while delivering quick solutions.
  • Advanced Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Washington, Washington Organizations
Progent's nationwide roster of certified engineers can deliver Washington, Washington organizations a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Reseller Program for Network Service Organizations in Washington, Washington
For more details about Progent's reseller support for IT service organizations in Washington, Washington, call 1-800-993-9400 or see Contact Progent.