Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Washington
ProgentProgent's consulting support for IT service organizations in Washington Washington allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support with your company's brand as a seamless supplement to your regular IT support team. This can help you add to your client base, flesh out your service portfolio, satisfy your clients, and increase your profits.

Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as seamless expansions to the IT staffs of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT service business, and Progent's close integration with your support team helps you elevate and protect your company's brand.

Progent is an IT support company with two decades of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's reseller program for IT service firms features transparent resale to your clients of world-class services. Progent invoices your firm directly and performs under your direction to deliver your customers support services under your branding. Also, Progent has a low-cost Off-hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the heart of a successful service desk. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but also difficult to configure and manage. Smaller IT support companies do not have the required resources. Progent's Call Center and ticketing program gives IT support organizations a practical way to keep their own branding while delivering their customers world-class desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing solution for IT support firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program allow you to increase your support volume, the range of technologies your firm can handle, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's online desktop service staff provides Level 1 end user help with 1-hour service level agreement to commence work during normal work hours.
  • Standard support hours are from 5am to 7pm PST, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in larger metro areas is offered throughout the country at extra cost.
  • You have full control of your clients and invoicing.
  • Your clients submit requests using your own branded Internet portal, an 800 number, or by directing a request to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information on Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for network service firms allows your support team to act as a sole point of contact for practically all technical expertise your clients may require. You can grow your staff and core IT skills at your own pace without being forced to say no to new business owing to a lack of in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house IT service group, under your management, and invoices your firm instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Detailed Service Documentation: Progent uses an advanced documentation platform to make sure all IT services performed are fully described. This allows you to shift service responsibilities to internal personnel once you have sufficient staff and relevant technical skills.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can quickly and efficiently take on additional jobs beyond your main fields of expertise and open new geographies without assuming the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive network service provider by offering more services to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers top-tier expertise in a broad array of IT disciplines and can act as a reliable resource for growing your IT support business.
  • Fast Escalation: With a sizable team of high-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Keep Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek help from your competitors.
  • Remote Support Professionals: For two decades, Progent has provided online IT support from Call Center services to high-level consulting. Efficient remote support saves money while delivering quick results.
  • Major Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Washington, Washington Companies
Progent's seasoned roster of certified engineers can provide Washington, Washington companies a wide array of remote consulting and debugging services. Areas of expertise offered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Reseller Support for IT Service Providers in Washington, Washington
For additional information about Progent's reseller program for IT service firms in Washington, Washington, call 1-800-993-9400 or refer to Contact Progent.