Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Washington
Progent's consulting support for IT service organizations in Washington Washington enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your company's brand as a seamless supplement to your regular IT services group. These services can help you add to your revenue, fill out your service offerings, satisfy your clients, and increase your bottom line.
Progent's nationwide roster of network infrastructure engineers, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity professionals have worked as seamless extensions to the support groups of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise enables you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your company's brand.
Progent is a network support firm with two decades of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)
Providing Progent's Services With Your Branding
Progent's reseller program for IT service firms offers transparent resale to your customers of world-class services. Progent bills you directly and performs under your direction to deliver your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the heart of an efficient IT Call Center. But modern ticketing platforms are not only costly to acquire and staff, but a hassle to set up and maintain. Smaller IT support firms rarely have the necessary resources. Progent's Help Desk and ticketing solution offers IT support firms an affordable way to keep their company branding while providing their customers responsive desktop support backed by an advanced ticketing system and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow your IT service firm to increase your physical and virtual support workload, the range of technologies your company can handle, the number of locations you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT support firms include:
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service firms allows your support team to act as a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can build your staff and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a lack of expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Washington, Washington Companies
Progent's nationwide team of certified consultants and technical experts can provide Washington, Washington companies a wide array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service providers include:
Find Out More About Progent's Consulting Program for IT Service Providers in Washington, Washington To learn more details about Progent's consulting program for network service organizations in Washington, Washington, call 1-800-993-9400 or see Contact Progent.