Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Washington
ProgentProgentís consulting services for IT service organizations in Washington Washington allows you to offer your customers Progent's consulting and Help Desk support with your brand as a transparent supplement to your in-house IT support team. These services can ease the way for you to grow your client base, expand your service offerings, create happy customers, and improve your profits.

Progent's roster of network experts, PC support specialists, IT admins, and cybersecurity consultants have worked as transparent extensions to the support groups of some of the country's largest IT support firms. Progentís range of technical knowledge enables you to add to the capabilities of your IT support business, and Progentís transparency helps you elevate and protect your branding.

Progent is an IT consulting company with 20 years of experience providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any private computer support company in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service providers offers transparent resale to your customers of world-class IT services. Progent bills you exclusively and works under your instructions to deliver your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is fundamental to an effective service desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but a hassle to set up and manage. Small or niche IT support organizations rarely have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT support organizations a practical way to keep their custom branding while delivering their customers responsive desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the range of technologies your company can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's online desktop support team delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in major metro areas is available across the US at extra cost.
  • You keep complete control of your clients and invoicing.
  • Your customers submit service requests by means of your own branded Internet portal, an 800 number, or by sending a request to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service organizations allows you to become a sole source for virtually all IT expertise your clients may need. You can build your team and core in-house competencies steadily without having to turn down new business owing to a gap in expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your internal IT service group, responding to your direction, and bills your firm instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Service Documentation: Progent uses an enterprise-class service reporting platform to ensure that all services delivered are thoroughly documented. This makes it easy for your IT support organization to shift account responsibilities to in-house consultants when you have enough people and relevant skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and efficiently take on more opportunities beyond your main fields of expertise and serve new territories without the risks associated with expanding your head count too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum network support provider by delivering more services to more clients using your own brand.
  • Add to Your IT Support Portfolio: Progent offers top-tier expertise in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT service operations.
  • Fast Problem Escalation: Thanks to a sizable team of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Make Your Clients Happy: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online IT support ranging from Help Desk support to high-level consulting. Effective remote service saves money and produces fast solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Washington, Washington Companies
Progent's nationwide team of certified consultants can deliver Washington, Washington businesses a wide array of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Reseller Support for Network Service Firms in Washington, Washington
To learn more details about Progent's reseller program for IT service firms in Washington, Washington, call 1-800-993-9400 or refer to Contact Progent.