Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Washington
ProgentProgentís consulting services for network service organizations in Washington Washington enables you to provide your customers Progent's consulting and Help Desk Call Center support using your own branding as a seamless supplement to your regular IT support team. These services can ease the way for you to add to your client base, expand your service catalog, satisfy your clients, and increase your bottom line.

Progentís nationwide team of network engineers, PC integration and troubleshooting technicians, network administrators, and data security professionals have acted as transparent extensions to the IT staffs of some of the country's biggest IT service firms. Progentís breadth and depth of technical knowledge allows you to widen the capabilities of your IT service practice, and Progentís transparency helps you promote and preserve your branding.

Progent is an IT support company with 20 years of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has provided remote technical support and consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service organizations offers transparent resale to your customers of professional IT services. Progent bills your firm directly and works under your instructions to provide your customers support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing platforms are not only expensive to license and staff, but also challenging to configure and manage. Small or niche IT service providers seldom have the required budget or personnel. Progent's Help Desk and ticketing program offers IT support organizations a practical way to keep their own branding while delivering their customers world-class desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT support organizations leverages Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Help Desk and ticketing solution enable you to increase your physical and virtual support workload, the range of technologies your firm can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop support group provides Level 1 end user support with 1-hour SLA to commence work during standard business hours.
  • Normal support hours are 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in major metro areas is offered throughout the US at additional cost.
  • You keep full control of your customers and billing.
  • Your customers submit incident reports through your branded Internet portal, an 800 phone number, or by sending a request to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Call Center and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to act as a single point of contact for virtually all technical expertise your customers may require. You can build your staff and core in-house competencies steadily without being forced to turn down new business due to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal IT service team, responding to your management, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all IT services performed are fully described. This enables you to shift service assignments to internal personnel once you have enough staff and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and efficiently accept additional opportunities beyond your main fields of expertise and open additional territories without assuming the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT support firm by offering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT service operations.
  • Fast Problem Escalation: With a large team of high-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
  • Make Your Clients Happy: Satisfied clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has provided remote network support ranging from Help Desk services to advanced consulting. Effective online service cuts costs while delivering fast solutions.
  • Top Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Washington, Washington Businesses
Progent's veteran team of certified consultants can provide Washington, Washington companies a broad array of remote consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Consulting Program for Network Service Firms in Washington, Washington
For additional information about Progent's consulting support for IT service organizations in Washington, Washington, call 1-800-993-9400 or refer to Contact Progent.