Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Washington
ProgentProgent's consulting support for IT service organizations in Washington Washington enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your company's brand as a seamless supplement to your regular IT services group. These services can help you add to your revenue, fill out your service offerings, satisfy your clients, and increase your bottom line.

Progent's nationwide roster of network infrastructure engineers, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity professionals have worked as seamless extensions to the support groups of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise enables you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is a network support firm with two decades of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's reseller program for IT service firms offers transparent resale to your customers of world-class services. Progent bills you directly and performs under your direction to deliver your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the heart of an efficient IT Call Center. But modern ticketing platforms are not only costly to acquire and staff, but a hassle to set up and maintain. Smaller IT support firms rarely have the necessary resources. Progent's Help Desk and ticketing solution offers IT support firms an affordable way to keep their company branding while providing their customers responsive desktop support backed by an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow your IT service firm to increase your physical and virtual support workload, the range of technologies your company can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's online desktop support staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metro areas is offered across the country at extra cost.
  • You have full control of your clients and billing.
  • Your clients submit incident reports through your own branded Internet portal, a toll-free number, or by sending a message to your assigned mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details on Progent's Call Center and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service firms allows your support team to act as a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can build your staff and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a lack of expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service team, under your coordination, and invoices you rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Documentation: Progent utilizes an advanced service reporting system to make sure all IT services performed are fully documented. This enables your IT support organization to shift service assignments to in-house consultants when you have sufficient staff and appropriate technical skills.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can quickly and efficiently take on more jobs outside your core areas of expertise and open new territories without the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive IT service firm by offering more solutions to more clients under your own company name.
  • Add to Your Services Catalog: Progent offers top-tier expertise in a wide array of technologies and can act as a dependable resource for growing your IT support business.
  • Rapid Escalation: Thanks to a large roster of high-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Keep Your Clients Satisfied: Happy customers are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Remote Support Experts: For 20 years, Progent has provided remote network support from Help Desk services to high-level consulting. Effective online support cuts costs and produces quick results.
  • Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Washington, Washington Companies
Progent's nationwide team of certified consultants and technical experts can provide Washington, Washington companies a wide array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service providers include:

Find Out More About Progent's Consulting Program for IT Service Providers in Washington, Washington
To learn more details about Progent's consulting program for network service organizations in Washington, Washington, call 1-800-993-9400 or see Contact Progent.