Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Washington
ProgentProgent's consulting services for network service firms in Washington Washington enables you to provide your clients Progent's consulting and Help Desk Call Center support with your brand as a transparent augmentation of your regular network services team. This can put you on the fast track to grow your client base, expand your service catalog, satisfy your customers, and increase your profits.

Progent's nationwide team of network experts, desktop support specialists, IT administrators, and data security professionals have worked as transparent extensions to the support groups of some of the world's biggest IT support firms. Progent's breadth and depth of expertise allows you to add to the scope of your IT service business, and Progent's transparency lets you elevate and protect your company's brand.

Progent is a network support firm with two decades of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for network service firms features seamless resale to your clients of world-class services. Progent bills your firm directly and performs under your direction to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an effective Help Desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but also challenging to configure and maintain. Small or niche IT service companies do not have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service firms a practical way to keep their custom branding while providing their clients world-class desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your support volume, the diversity of technical issues your firm can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop support group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Standard support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in larger metros is available throughout the US at additional cost.
  • You keep full control of your customers and invoicing.
  • Your customers enter incident reports through your custom branded Internet portal, an 800 phone number, or by sending a request to your assigned email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional details about Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows you to become a single point of contact for practically all IT expertise your clients may require. You can grow your staff and core IT skills steadily without being forced to decline opportunities due to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your in-house support team, responding to your management, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent uses an enterprise-class documentation platform to ensure that all IT services performed are thoroughly documented. This enables support group to transfer account assignments to internal consultants once you have enough people and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and efficiently take on more opportunities outside your main areas of excellence and serve additional geographies without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum network support provider by delivering more solutions to more customers using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a wide range of IT disciplines and can act as a dependable resource for growing your IT service business.
  • Rapid Problem Escalation: With a large roster of high-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Make Your Clients Happy: Happy customers stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek help from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has provided online network support from Call Center services to advanced consulting. Efficient online service cuts costs while delivering fast results.
  • Top Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Washington, Washington Companies
Progent's seasoned team of certified consultants can provide Washington, Washington organizations a broad range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Consulting Support for IT Service Organizations in Washington, Washington
To learn more details about Progent's consulting support for network service organizations in Washington, Washington, call 1-800-993-9400 or visit Contact Progent.