Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Washington
ProgentProgent's consulting support for IT service firms in Washington Washington enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent extension of your regular network services team. These services can help you grow your revenue, fill out your service portfolio, satisfy your customers, and increase your profits.

Progent's team of network experts, PC integration and troubleshooting specialists, network administrators, and data security consultants have worked as transparent extensions to the IT staffs of some of the world's largest IT service businesses. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT service business, and Progent's close integration with your support team helps you strengthen and protect your branding.

Progent is an IT support firm with 20 years of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network engineers of any independent computer support firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's reseller program for network service organizations offers transparent resale to your clients of professional IT services. Progent invoices your firm exclusively and works under your direction to deliver your customers support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who need 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but also challenging to set up and manage. Small or niche IT service providers do not have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT service firms a practical way to keep their custom branding while providing their clients world-class desktop support built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing program allow your IT service firm to expand your support volume, the range of technical issues your firm can handle, the number of locations you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's remote desktop support team provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Standard support hours are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metro areas is offered across the country at additional cost.
  • You keep full control of your customers and billing.
  • Your clients submit incident reports using your custom branded web portal, a toll-free number, or by directing a message to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more details about Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service organizations allows your support team to act as a sole point of contact for virtually all technical guidance and troubleshooting your customers may require. You can grow your team and core in-house competencies at your own pace without having to say no to opportunities due to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house support group, responding to your coordination, and bills your firm rather than your customer.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Extensive Service Reporting: Progent utilizes an advanced reporting system to make sure all IT services performed are fully described. This makes it easy for your IT support organization to shift service responsibilities to internal personnel when you have sufficient people and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and safely take on more jobs beyond your main areas of expertise and open new geographies without assuming the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT support provider by delivering more solutions to more customers under your own company name.
  • Add to Your Services Catalog: Progent can provide top-tier support in a broad range of technologies and can act as a reliable reservoir of skills for growing your IT support operations.
  • Fast Problem Escalation: Thanks to a large roster of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Keep Your Clients Satisfied: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
  • Remote Support Experts: For two decades, Progent has delivered online IT support ranging from Help Desk support to high-level consulting. Effective remote support cuts costs and produces fast results.
  • Top Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and CRISC. Learn more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Washington, Washington Businesses
Progent's nationwide roster of certified engineers offers Washington, Washington businesses a broad array of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service providers include:

Learn More About Progent's Consulting Support for Network Service Organizations in Washington, Washington
To learn additional information about Progent's reseller program for network service organizations in Washington, Washington, call 1-800-993-9400 or visit Contact Progent.