Microsoft and Cisco Consulting Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, at the forefront of IT support, performing a wide range of technical projects for an extensive mix of customers. Each Progent consultant shares a proven set of leading practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This ensures that you get not only expert IT capability, but also a consultant with proven methods for applying computer knowledge to resolve real-world IT problems rapidly.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progent's team of IT consultants is made up of among the most experienced Microsoft and Cisco professionals in the industry. With more than 10 years of professional experience for each engineer, Progent's Microsoft Certified experts offer a tested set of methodologies for solving network issues, planning projects, and delivering consulting support. The technical scope of Progent's engineering staff enables Progent to offer your company a consultant with tested ability and an effective technique for delivering fast and inexpensive IT solutions.

  • Reliance on Teamwork
    When appropriate, Progent utilizes a group approach to resolving the most difficult network problems. By aggregating hundreds of man-years of experience from Progent's Microsoft and Cisco Premier professionals, Progent can quickly and efficiently solve even the most vexing problems. Working with hundreds of customers and completing thousands of complex deployment and integration jobs annually offers Progent a unique view on which approaches work and which ones do not. Subtle software compatibility issues are a minefield for even the most talented engineers unless they bring a long and diverse history in hands-on experience with a broad variety of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has used the aggregate experience of its senior consulting staff to develop an in-house, company-wide collection of leading practices intended to promote timely, affordable resolutions of information technology issues and to track and optimize client approval. These methodologies include a powerful focus on client communication and support recording. Progent's Founder and CEO, Les Kent, has a 35-year background of successful technology consulting, business management, sales and marketing, and administration. Progent's corporate-wide best practices are strongly influenced by Mr. Kent's background developing complex technical solutions while working as a network designer, software developer, task manager, implementation expert and diagnostic engineer.

  • Continuing Professional Education
    As an authorized partner with Microsoft and Cisco, Progent makes sure that staff engineers undergo continued product and best-practices education that includes valuable information and procedures for technology integration that have been gleaned from the practice of thousands of computer professionals around the world. This promotes continually more efficient provision of services to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system provides comprehensive documentation for all delivered support. Each Progent team consultant has complete availability of the specifics of services delivered by any consultant to each client. This record of problems and resolutions, as well as false alarms and missteps, is arranged as an easily searchable in-house database that allows Progent's support professionals to share their experiences corporate-wide to ensure that the general efficiency of Progent's support expands continuously. This support history also eliminates your reliance on a single consultant by allowing any Progent consultant to take up where another stopped while saving hours wasting getting familiar with your information system environment. An additional advantage of Progent's service documentation database is that your business can more smoothly handle IT support services internally if it appears economical to do so, or you can migrate to another consulting company if you grow unhappy with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For major projects, Progent consultants use the Microsoft Solutions Framework model for delivering service. MSF divides major initiatives into distinct and manageable phases that minimize the risk of a project falling out of control. Every step builds a solid base for the success of following phases. Design and deployment requirements are identified at the start of the project cycle so problems can be anticipated and dealt with before client workflow is impacted. In addition, this keeps expenses from going through the roof because of unforeseen problems during large scale deployment. All phases are recorded to build a comprehensive description of consulting services provided and to help in continuing system maintenance.

  • Access to External Support Databases
    As certified consulting associates of Microsoft and Cisco, Progent has the benefit of the industry's largest technical knowledge bases and resource pool. Among the most powerful technical databases available to Progent's engineers are the operational leading practices built into the various Management Packs created by Microsoft and third parties for use with Microsoft Operations Manager, the proactive network monitoring software that is the foundation of Progent's special IT outsourcing packages. Management Packs contain specially built processing rules that can react to events, thresholds, and alerts tracked by Microsoft System Center Operations Manager. Management Packs can also give valuable advice on how to handle certain issues by programmatically extracting relevant articles from the vast Microsoft Knowledge Base.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.



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