Microsoft and Cisco Consulting Best Practices
Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, in the trenches of IT support, performing a broad variety of IT tasks for a large mix of customers. Every Progent support professional shares a proven set of leading practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not just world-class IT skills, but also a consultant with field-tested approaches for applying technical knowledge to fix actual IT problems efficiently.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progent's staff of IT consultants is composed of some the most experienced Microsoft and Cisco professionals in the industry. With more than a decade of real-world experience per consultant, Progent's Microsoft and Cisco Premier experts offer a proven set of methodologies for solving network issues, planning projects, and delivering consulting support. The technical depth of Progent's support team allows Progent to provide your company a consulting expert with tested skills and an efficient technique for finding fast and inexpensive IT solutions.

  • Reliance on Teamwork
    When required, Progent relies on a group technique to solving the most stubborn network problems. By aggregating hundreds of person-years of experience from Progent's Microsoft and Cisco Premier professionals, Progent can quickly and cost-effectively handle even the most vexing issues. Working with hundreds of customers and completing thousands of complex implementation and configuration projects annually gives Progent a unique view on which techiques work and which don't. Subtle software interactions are a potential trap for even the most skilled engineers unless they have an extensive and diverse background in hands-on experience with a broad range of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has used the combined experience of its top engineering staff to create an in-house, corporate-wide set of methodologies intended to ensure fast, cost-effective solutions of technical problems and to measure and maximize client approval. These practices include a powerful focus on customer communication and services documentation. Progent's Founder and CEO, Les Kent, has a 35-year track record of innovative network integration, business management, sales and marketing, and operations. Progent's corporate-wide best practices are significantly influenced by Mr. Kent's background creating complex technical solutions while working as a system designer, program developer, task manager, implementation professional and diagnostic engineer.

  • Continuing Professional Education
    As a certified partner with Microsoft and Cisco, Progent ensures that staff engineers participate in ongoing technical and methodology training that includes valuable information and procedures for technology adoption that have been developed from the experience of hundreds of thousands of computer professionals worldwide. This promotes increasingly effective provision of services to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system provides comprehensive documentation for all provided support. Each authorized Progent staff consultant has complete availability of all the details of support delivered by any consultant to every client. This database of problems and resolutions, plus false alarms and miscues, is organized as readily accessible internal information store that enables Progent's support professionals to share their knowledge company-wide to ensure that the general efficiency of Progent's support expands over time. This database also reduces your reliance on an individual consultant by allowing one Progent expert to pick up where another left off while minimizing time wasting getting familiar with your network environment. An additional benefit of Progent's support documentation database is that your business can more smoothly take on network support duties internally if it appears cost-effective to do so, or you can move to a different consulting firm if you grow unhappy with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For major initiatives, Progent consultants use the Microsoft Solutions Framework methodology for delivering support. MSF breaks down major initiatives into distinct and manageable components that minimize the risk of a project getting out of control. Every step builds a solid foundation for the completion of later phases. Planning and deployment requirements are defined early in the project continuum so problems can be pi pointed and dealt with before customer workflow is impacted. In addition, this keeps expenses from spinning out of control due to unexpected problems during large scale roll outs. All phases are documented to build a detailed database of technical services delivered and to help in ongoing network support.

  • Access to External Support Databases
    As certified consulting associates of Microsoft and Cisco, Progent has access to the industry's most extensive technical knowledge bases and resource pool. Among the most powerful technical knowledge bases available to Progent's consultants are the industry best practices built into the assorted Management Packs published by Microsoft and other vendors to be used with Microsoft Operations Manager, the automated network monitoring software that is the foundation of Progent's special IT outsourcing packages. Management Packs contain custom designed processing rules that can respond to events, thresholds, and alerts tracked by Microsoft System Center Operations Manager. Management Packs can also provide expert suggestions on how to handle specific problems by programmatically extracting relevant articles from the extensive Microsoft support database.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.



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