Microsoft and Cisco Consulting Best Practices
Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, at the forefront of IT service, performing a wide range of IT projects for an extensive array of customers. Every Progent support professional shares a refined collection of best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not only expert technical capability, but also a consultant with proven approaches for applying technical knowledge to repair actual IT problems quickly.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progent’s staff of network consultants is composed of some the most accomplished Microsoft and Cisco experts in the industry. Averaging more than 10 years of professional experience per engineer, Progent's Microsoft and Cisco Premier experts offer a tested set of methodologies for solving network issues, planning projects, and providing consulting services. The technical scope of Progent's engineering staff allows Progent to provide your business a consulting expert with task-relevant skills and an efficient technique for finding quick and affordable IT solutions.

  • Reliance on Teamwork
    When required, Progent relies on a team technique to solving the most stubborn technical problems. By aggregating hundreds of person-years of experience from Progent's Microsoft and Cisco Certified professionals, Progent can rapidly and efficiently handle even the most vexing issues. Consulting with hundreds of customers and completing thousands of complex deployment and configuration jobs every year offers Progent a unique perspective on which approaches work and which don't. Subtle software compatibility issues are a minefield for even the most talented engineers unless they have an extensive and varied history in real-world experience with a wide range of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has incorporated the combined experience of its top engineering staff to create an internal, company-wide set of best practices designed to promote fast, affordable solutions of information technology problems and to track and optimize client approval. These methodologies include a strong focus on customer communication and support recording. Progent's Founder and President, Les Kent, has a 35-year track record of successful network consulting, corporate management, marketing, and operations. Progent's corporate-wide best practices are significantly influenced by Mr. Kent's experiences creating complex information technology solutions while working as a system designer, program developer, project manager, deployment professional and troubleshooter.

  • Continuing Professional Education
    As a certified partner with Microsoft and Cisco, Progent makes sure that in-house consultants participate in continued product and best-practices education that contains valuable information and methods for technology integration that have been gleaned from the practice of hundreds of thousands of technical professionals around the world. This promotes increasingly efficient delivery of support to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system provides detailed documentation for all delivered support. Every Progent staff consultant has full availability of the specifics of services delivered by any staff member to each client. This database of problems and resolutions, as well as false alarms and missteps, is organized as readily accessible in-house information store that allows Progent's consultants to communicate their experiences company-wide so that the general effectiveness of Progent's consulting services expands continuously. This support history also reduces your reliance on a single consultant by allowing any Progent expert to pick up where another stopped while saving time spent getting familiar with your information system setup. An additional benefit of Progent's service reporting database is that your company can more easily take on IT management services in house if it appears economical to do so, or you can migrate to another IT outsourcing company if you become unhappy with Progent's support.

  • Microsoft Solutions Framework Project Methodology
    For larger projects, Progent engineers follow the Microsoft Solutions Framework methodology for providing service. Microsoft Solutions Framework divides major initiatives into distinct and rational phases that minimize the risk of a project getting out of control. Each phase creates a strong foundation for the success of later phases. Planning and deployment requirements are defined at the start of the project cycle so problems can be anticipated and resolved before client workflow is impacted. This also keeps costs from spinning out of control due to unexpected crises during production deployment. All project components are recorded to create a comprehensive description of technical services provided and to help in ongoing system maintenance.

  • Access to External Support Databases
    As certified consulting associates of Microsoft and Cisco, Progent has access to the world's largest technical knowledge bases and resource pool. Among the most helpful technical databases accessible by Progent's engineers are the industry leading practices incorporated into the various Management Packs published by Microsoft and other vendors for use in conjunction with Microsoft Operations Manager, the automated network monitoring platform used as the basis of Progent's special IT outsourcing packages. Management Packs (MPs) consist of custom built processing rules that can react to events, thresholds, and alerts tracked by Microsoft Operations Manager. MPs can also give valuable suggestions on how to handle certain issues by automatically extracting relevant technical notes from the extensive Microsoft support database.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.

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