Microsoft and Cisco Consulting Best Practices
Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, in the trenches of IT support, executing a broad variety of IT projects for an extensive mix of customers. Every Progent support professional shares a refined set of best practices that are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT help, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world network problems efficiently.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progent’s team of network consultants is composed of among the most experienced Microsoft and Cisco experts in the industry. Averaging more than a decade of real-world experience for each consultant, Progent's Microsoft Premier experts offer a tested set of methods for solving technical problems, planning projects, and delivering consulting support. The technical depth of Progent's support staff allows Progent to provide your business a consulting expert with tested ability and an effective technique for finding fast and inexpensive network solutions.

  • Reliance on Teamwork
    When required, Progent utilizes a team approach to solving the most difficult network issues. By leveraging hundreds of man-years of background from Progent's Microsoft and Cisco Premier experts, Progent can quickly and cost-effectively handle even the most vexing issues. Working with hundreds of customers and performing thousands of complex implementation and integration jobs every year gives Progent a special perspective on which techiques succeed and which ones do not. Subtle software interactions are a minefield for even the most talented engineers unless they have a long and diverse history in hands-on experience with a broad variety of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has used the aggregate background of its senior consulting staff to create an internal, company-wide collection of methodologies intended to promote fast, affordable resolutions of information technology issues and to measure and maximize customer approval. These methodologies include a powerful focus on customer communication and support recording. Progent's Founder and President, Les Kent, has a 35-year background of successful network consulting, business management, marketing, and operations. Progent's corporate-wide best practices are strongly driven by Mr. Kent's experiences developing complex technical solutions while acting as a system architect, software developer, task manager, deployment expert and diagnostic engineer.

  • Continuing Professional Education
    As an authorized partner with Microsoft, Progent ensures that staff engineers participate in ongoing technical and best-practices education that includes important information and procedures for technology adoption that have been gleaned from the practice of hundreds of thousands of computer professionals worldwide. This results in increasingly efficient delivery of support to Progent's clients.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system provides comprehensive documentation for all provided services. Each Progent team consultant has complete availability of the specifics of services provided by any consultant to every customer. This history of issues and resolutions, as well as false alarms and missteps, is organized as an easily searchable in-house database that allows Progent's consultants to communicate their knowledge company-wide so that the general effectiveness of Progent's support expands continuously. This support history also reduces your dependence on an individual engineer by making it possible for one Progent expert to take up where another stopped while minimizing hours spent getting familiar with your network setup. An additional advantage of Progent's support reporting system is that your business can more easily handle IT support duties internally if it appears cost-effective to do so, or you can migrate to another IT outsourcing firm if you grow unhappy with Progent's support.

  • Microsoft Solutions Framework Project Methodology
    For larger initiatives, Progent consultants follow the Microsoft Solutions Framework (MSF) methodology for providing support. Microsoft Solutions Framework breaks down major initiatives into discrete and rational phases that minimize the risk of a project falling out of control. Each step builds a solid base for the completion of following phases. Design and integration issues are identified at the start of the project continuum so difficulties can be anticipated and resolved before customer workflow is impacted. This also keeps expenses from going through the roof due to unforeseen problems during major deployment. All phases are documented to build a detailed database of technical services delivered and to assist in continuing network maintenance.

  • Access to External Support Databases
    As certified support associates of Microsoft and Cisco, Progent has the benefit of the industry's most extensive information technology databases and resource pool. Among the most powerful technical knowledge bases accessible by Progent's consultants are the operational leading practices incorporated into the assorted Management Packs created by Microsoft and third parties for use in conjunction with Microsoft System Center Operations Manager, the proactive server monitoring platform used as the foundation of Progent's special IT outsourcing packages. Management Packs (MPs) contain specially built scripted rules that will respond to events, performance margins, and warnings tracked by Microsoft System Center Operations Manager. Management Packs can also provide valuable suggestions on how to deal with specific issues by automatically extracting relevant technical notes from the extensive Microsoft Knowledge Base.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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