Network Outsourcing for Medium-size Businesses

Microsoft and Cisco Consulting Best Practices
Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, at the front lines of network support, performing a wide variety of IT projects for an extensive array of clients. Each Progent consultant shares a refined collection of best practices that are incorporated into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not just expert IT help, but also a consultant with field-tested methods for applying technical knowledge to resolve actual network problems quickly.

Features and benefits of Progent's best practices include:

• Individual Professionals
  Progent’s team of IT engineers is made up of among the most accomplished Microsoft and Cisco experts in the industry. With more than a decade of professional background per consultant, Progent's Microsoft Premier experts bring a proven set of methods for solving network issues, managing projects, and providing consulting services. The technical depth of Progent's engineering staff enables Progent to provide your company a consulting expert with tested skills and an efficient technique for delivering quick and affordable network solutions.

• Reliance on Teamwork
  When appropriate, Progent relies on a team approach to resolving the most stubborn technical issues. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco Premier experts, Progent can rapidly and cost-effectively handle even the most challenging issues. Consulting with hundreds of clients and completing thousands of sophisticated implementation and integration jobs annually gives Progent a unique view on which approaches succeed and which ones do not. Complex software compatibility issues are a minefield for even the most talented engineers unless they bring an extensive and varied history in hands-on experience with a broad range of technologies.

• Corporate-wide Policies for Best Practices
  Progent has used the combined background of its top consulting staff to create an in-house, company-wide collection of best practices intended to promote timely, cost-effective solutions of information technology issues and to track and optimize customer satisfaction. These methodologies include a powerful focus on customer communication and support documentation. Progent's Founder and CEO, Les Kent, has a 35-year background of successful technology consulting, business management, sales and marketing, and administration. Progent's company-wide best practices are strongly influenced by Mr. Kent's background creating challenging technical solutions while acting as a network designer, software developer, task manager, implementation expert and troubleshooter.

• Continuing Professional Education
  As an authorized partner with Microsoft, Progent makes sure that in-house consultants undergo continued technical and best-practices education that contains valuable information and methods for new product adoption that have been gleaned from the practice of hundreds of thousands of technical professionals around the world. This results in increasingly effective delivery of support to Progent's customers.

• Internal Database of Problems and Proven Solutions
  Progent's advanced service documentation system provides comprehensive records for all delivered services. Each Progent team consultant has full availability of all the details of services provided by any consultant to every customer. This database of problems and resolutions, as well as false alarms and miscues, is organized as an easily accessible in-house information store that allows Progent's support professionals to share their knowledge company-wide so that the overall effectiveness of Progent's support expands over time. This support history also eliminates your dependence on an individual engineer by making it possible for one Progent consultant to pick up where another left off while saving time wasting getting ramped up on your network environment. An additional advantage of Progent's service documentation database is that your company can more easily handle IT support duties internally if it becomes economical to do so, or you can move to a different IT outsourcing company if you become unhappy with Progent's service.

• Microsoft Solutions Framework Project Methodology
  For major projects, Progent consultants use the Microsoft Solutions Framework model for delivering support. Microsoft Solutions Framework breaks down projects into discrete and manageable phases that minimize the chance of a project falling out of control. Every step creates a solid foundation for the success of later phases. Planning and integration issues are identified at the start of the project continuum so difficulties can be anticipated and resolved before customer producivity is impacted. In addition, this keeps costs from going through the roof due to unforeseen problems during major deployment. All phases are documented to build a comprehensive database of consulting services delivered and to assist in ongoing network support.

• Access to External Support Databases
  As authorized consulting associates of Microsoft and Cisco, Progent has the benefit of the world's most extensive technical knowledge bases and resources. Among the most powerful support knowledge bases accessible by Progent's engineers are the operational best practices incorporated into the various Management Packs created by Microsoft and third parties for use in conjunction with Microsoft Operations Manager, the automated server monitoring software used as the foundation of Progent's special IT outsourcing packages. Management Packs contain specially built scripted rules that will react to events, thresholds, and alerts monitored by Microsoft System Center Operations Manager. Management Packs can also give expert advice on how to deal with specific problems by automatically extracting appropriate articles from the vast Microsoft support database.

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