Microsoft and Cisco Consulting Best Practices
Progent’s team of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, in the trenches of network service, executing a broad variety of IT projects for a large array of clients. Each Progent support professional shares a refined collection of leading practices that are combined into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert IT help, but also a consultant with proven methods for applying technical knowledge to solve actual IT problems efficiently.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progent’s team of IT consultants is composed of among the most experienced Microsoft and Cisco experts in the industry. With more than 10 years of real-world background per engineer, Progent's Microsoft Premier experts bring a tested set of methods for resolving network problems, managing projects, and delivering consulting services. The technical scope of Progent's engineering team allows Progent to provide your company a consultant with task-relevant ability and an effective approach for delivering quick and inexpensive IT solutions.

  • Reliance on Teamwork
    When appropriate, Progent relies on a team technique to solving the most stubborn network issues. By aggregating hundreds of person-years of background from Progent's Microsoft and Cisco Premier professionals, Progent can rapidly and efficiently handle even the most vexing issues. Working with hundreds of customers and completing thousands of sophisticated deployment and configuration jobs every year offers Progent a special view on which approaches work and which don't. Complex software interactions are a minefield for even the most skilled consultants unless they bring a long and diverse background in real-world experience with a broad range of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has incorporated the aggregate background of its senior consulting personnel to create an in-house, corporate-wide set of best practices designed to promote timely, cost-effective solutions of information technology issues and to measure and optimize client satisfaction. These methodologies include a powerful emphasis on customer communication and support documentation. Progent's Founder and President, Les Kent, has a 35-year track record of successful network consulting, corporate management, sales and marketing, and administration. Progent's corporate-wide best practices are strongly driven by Mr. Kent's background creating challenging technical solutions while acting as a system architect, program developer, task manager, implementation professional and troubleshooter.

  • Continuing Professional Education
    As an authorized partner with Microsoft, Progent ensures that in-house engineers participate in ongoing technical and methodology education that includes valuable lessons and procedures for new product adoption that have been developed from the experience of thousands of computer professionals around the world. This promotes increasingly effective delivery of support to Progent's clients.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system provides detailed records for all delivered services. Each Progent staff consultant has complete access to the details of services provided by any consultant to each client. This database of problems and solutions, plus false alarms and miscues, is arranged as readily searchable in-house database that enables Progent's consultants to communicate their knowledge corporate-wide so that the general efficiency of Progent's consulting services expands over time. This database also eliminates your reliance on an individual consultant by making it possible for any Progent expert to pick up where another left off while minimizing hours spent getting familiar with your network setup. Another advantage of Progent's support documentation database is that your company can more easily handle IT support duties in house if it appears cost-effective to do so, or you can move to another consulting company if you grow dissatisfied with Progent's support.

  • Microsoft Solutions Framework Project Methodology
    For larger projects, Progent engineers follow the Microsoft Solutions Framework methodology for providing service. MSF breaks down major initiatives into discrete and rational phases that reduce the chance of a project falling out of control. Each phase creates a solid foundation for the completion of later phases. Design and deployment issues are defined early in the project cycle so difficulties can be pi pointed and resolved before customer workflow is impacted. In addition, this prevents expenses from going through the roof because of unexpected problems during production deployment. All project components are documented to create a detailed database of consulting services delivered and to help in continuing system support.

  • Access to External Support Databases
    As certified support partners of Microsoft and Cisco, Progent has access to the world's most extensive information technology databases and resource pool. Among the most powerful support knowledge bases accessible by Progent's consultants are the industry best practices incorporated into the various Management Packs published by Microsoft and third parties to be used with Microsoft System Center Operations Manager, the automated network monitoring platform that is the basis of Progent's special IT outsourcing packages. Management Packs (MPs) consist of specially designed scripted rules that will react to events, thresholds, and warnings tracked by Microsoft Operations Manager. Management Packs can also provide expert suggestions on how to deal with specific issues by automatically finding relevant articles from the vast Microsoft support database.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.