Microsoft and Cisco Consulting Best Practices
Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the forefront of network support, performing a broad range of IT projects for a large mix of clients. Every Progent consultant shares a refined collection of leading practices that are combined into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not just expert technical capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world network problems quickly.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progent's team of IT engineers is composed of among the most accomplished Microsoft and Cisco experts in the industry. Averaging more than a decade of real-world experience for each engineer, Progent's Microsoft Certified experts offer a proven set of methodologies for solving network problems, planning projects, and delivering consulting support. The technical scope of Progent's engineering team allows Progent to offer your company a consultant with task-relevant skills and an efficient approach for delivering fast and affordable IT solutions.

  • Reliance on Teamwork
    When appropriate, Progent relies on a team technique to solving the most difficult technical issues. By aggregating hundreds of man-years of experience from Progent's Microsoft and Cisco Premier experts, Progent can rapidly and efficiently handle even the most challenging issues. Consulting with hundreds of clients and completing thousands of complex deployment and configuration projects every year gives Progent a unique perspective on which techiques work and which don't. Complex software compatibility issues are a potential trap for even the most skilled engineers unless they bring an extensive and varied background in hands-on experience with a wide range of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has incorporated the aggregate background of its top consulting personnel to develop an internal, corporate-wide collection of best practices designed to ensure timely, cost-effective resolutions of technical issues and to measure and optimize client approval. These practices include a powerful focus on customer communication and support documentation. Progent's Founder and President, Les Kent, has a 35-year track record of innovative technology consulting, corporate management, sales and marketing, and operations. Progent's company-wide best practices are strongly influenced by Mr. Kent's experiences creating complex information technology solutions while acting as a system architect, program developer, task manager, deployment expert and troubleshooter.

  • Continuing Professional Education
    As a certified partner with Microsoft, Progent makes sure that staff consultants participate in continued technical and best-practices training that includes important lessons and procedures for technology integration that have been developed from the experience of thousands of technical professionals worldwide. This promotes increasingly efficient delivery of support to Progent's clients.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system provides detailed records for all provided support. Each Progent staff consultant has complete access to all the details of services provided by any staff member to every customer. This record of problems and resolutions, as well as false alarms and miscues, is arranged as readily accessible internal database that enables Progent's support professionals to share their experiences corporate-wide to ensure that the overall efficiency of Progent's support expands continuously. This database also eliminates your reliance on an individual consultant by allowing one Progent expert to take up where another stopped while saving time spent getting up to speed on your information system environment. An additional advantage of Progent's service reporting system is that your business can more easily take on IT management services in house if it becomes cost-effective to do so, or you can migrate to a different IT outsourcing company if you become dissatisfied with Progent's support.

  • Microsoft Solutions Framework Project Methodology
    For larger projects, Progent engineers use the Microsoft Solutions Framework methodology for delivering service. Microsoft Solutions Framework breaks down major initiatives into discrete and manageable components that minimize the risk of a project falling off track. Every phase creates a strong foundation for the success of following phases. Planning and deployment requirements are identified early in the project continuum so difficulties can be anticipated and dealt with before client workflow is disrupted. This also prevents costs from skyrocketing due to unexpected crises during production deployment. All phases are documented to build a detailed database of consulting services provided and to help in ongoing network maintenance.

  • Access to External Support Databases
    As certified support associates of Microsoft and Cisco, Progent has access to the industry's most extensive information technology knowledge bases and resource pool. Some of the most powerful support knowledge bases accessible by Progent's engineers are the operational best practices built into the various Management Packs published by Microsoft and third parties to be used in conjunction with Microsoft Operations Manager, the proactive network monitoring software that is the foundation of Progent's special IT outsourcing packages. Management Packs consist of custom built scripted rules that will react to events, thresholds, and alerts tracked by Microsoft System Center Operations Manager. Management Packs can also provide expert advice on how to deal with certain issues by automatically extracting appropriate articles from the extensive Microsoft support database.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.



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