Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's experts can deliver a broad array of consulting and technical support assistance for information environments based on any mix of Windows, Cisco, Apple Mac, and Linux/UNIX technologies. Support services offered to small organizations in the city of Berkeley by Progent's staff of Microsoft and Cisco certified engineering experts include:



  • Progent offers two low-cost service packages designed to enable small companies to get an impartial security evaluation from a premier security engineer. With Progent's External Network Security Inventory Scan, a security expert administers an extensive test of your network from beyond your firewalled perimeter to uncover possible risks in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional runs a network scan from a secure computer inside your firewall to determine your exposure to internal attacks. The two security inventory services are set up and run from a secured external site.

  • Progent's Juniper-certified network engineers can help your company to design and deploy Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and migrate efficiently from outdated equipment to the latest versions. Progent's Junos OS engineers offer expertise with Juniper's flagship network control software to help you to simplify the administration and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software products and can help organizations maintain networks that include a combination of Juniper's software platforms.

  • Progent's Microsoft-certified consultants offers remote or onsite expertise to assist organizations of any size to plan, implement, administer, and repair a backup-and-restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's System Center 2012 Data Protection Manager consulting experts can assist you to upgrade from earlier releases of Data Protection Manager or from a different backup platform, and Progent can optimize your Data Protection Manager deployment for on premises, cloud, or hybrid environments. Progent offers occasional help for fixing especially challenging issues, or comprehensive project management support. In addition, Progent's Data Protection Manager 2016 migration consultants can assist you to plan and implement a smooth migration from DPM 2012 to Data Protection Manager 2016 so you can take advantage of integration with Windows 2016.

  • Progent's Windows Server 2019 failover cluster experts and Windows Server 2016 disaster recovery experts can help your organization to design a DR system built aroundMicrosoft's cloud-tested failover clustering technologies such as Cluster OS Rolling Upgrade, Cluster Sets for deploying and managing massive non-stop scale-out clusters, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity hardware, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for easy, affordable deployment of a stretch cluster quorum witness based on the Microsoft Azure cloud.

  • Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Unified CM, formerly known as CallManager, or with Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications such as Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, solving QoS, setting up SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

  • Progent's hybrid cloud solutions consultants can provide advanced remote consulting services to assist businesses of all sizes to integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective hybrid environments that can include Windows and Linux systems and apps in hybrid network models that utilize physical IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting.

  • Microsoft System Center 2016 Data Protection Manager provides small to mid-size organizations automatic backup and easy recovery capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-aware backup for critical platforms such as Microsoft SQL, Exchange Server and SharePoint, protects Windows and Linux VMs, works with virtual machines running on Hyper-V and VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified SCDPM 2016 consulting experts can help you to design, deploy, administer, and repair an enterprise-wide backup/recovery solution powered by Data Protection Manager 2016. Progent can assist you to migrate from an older release of Data Protection Manager or from an outdated system, and Progent can tune your DPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent offers online or onsite consulting expertise and can deliver as-needed guidance to help you through technical bottlenecks or provide comprehensive project management or co-management support to help you finish your Data Protection Manager 2016 deployment on time and within your budget.

  • Progent's CISSP certified security experts and CISM certified security staff can assist you to protect your Mac network through professional support services which include running complete security assessments, cleanup after hacker attacks, configuring firewalls, implementing safe remote and mobile access, installing advanced software for protection against viruses, spam, and DHAs, and designing a comprehensive security strategy tailored for your organization and network system.



    More Facts

If your small business is in the Oakland/Berkeley area and you are looking for computer assistance, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified professional, call 510-899-7400 or visit Contact Progent.



An index of content::

  • 1800 ISR Router Remote Support Services 24-Hour RV Series VPN Router Support and Integration
  • 24 Hour SCCM 2007 Policy Settings Support SCCM 2007 Asset Inventory Remote Technical Support

  • Technical Consultant Windows 10 Provisioning
    Windows 10 Upgrade Specialists

    Progent's Microsoft-certified consulting experts can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Remote and onsite assessment and upgrade services for Microsoft Windows 10 offered by Progent include ROI analysis, project management, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile management and synchronization, teleworker connectivity, data and identity security, streamlined provisioning and administration, network infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for network management staff and users, and ongoing technical help.

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    Progent can provide economical remote support from engineers with expertise in a wide range of products and services that provide solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and handhelds. Progent offers consulting support for all major backup products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Backup, MozyPro, Retrospect, Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent's consultants can help you to install, upgrade, or maintain backup solutions for a variety of architectures such as local, remote, cloud, or hybrid.

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    For large businesses, Progent can leverage internal IT groups by providing world-class background in deploying critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the nationwide or worldwide enterprise with branch offices, Progent can act as a seamless nearby supplement of corporate network management. Progentís enterprise consulting services include corporate-wide security, remote branch office support, network architecture, Sarbanes Oxley conformance, project management, and top-level service for multi-site office environments based on Enterprise Windows. Progent can offer on-site engineers and specialists to help with a site move or office move, or a network architect to help with building or using an Internet Data Center or co-location site.

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    Progent delivered a wireless integration environment that allowed a school to improve productivity and eliminate the ongoing costs of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is intended for connecting remote sites as far as 2.5 miles apart and can extend to even greater distances. This wireless alternative offered better performance and dependability than simply amplifying the 802.11b network, and because it utilizes the 5.8Ghz band it offered immunity to local interference.

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    Progentís private cloud hosting enables small and midsize businesses to run mission-critical applications like SQL and Exchange from a hardened Tier III data center facility on fully redundant hardware with offsite backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for automatic backup and restoration. You can use Progentís private cloud to eliminate major capital costs for the acquisition, upkeep, and management of computer hardware and data center facilities while achieving the highest levels of network reliability and security.

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    Progent's Linux consulting experts provide small companies and developers help with administering and maintaining Linux computers that coexist with Microsoft-powered networks. Progent offers your organization access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide array of experience offers you a convenient one-stop source to help you build and maintain a secure and robust cross-platform network and communications environment that allows Linux and Microsoft interoperability by integrating MS Windows with major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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    Progent's Sun Solaris family support experts provide small businesses and developers support for administering and maintaining Solaris systems that run with Microsoft-powered networks. Progent can give your business access to Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of experience provides you with an easy one-stop source to help you build and maintain a secure and robust mixed-platform network and communications solution that allows Sun Solaris and Microsoft interoperability by integrating MS Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    Progent can show you how to plan, deploy, manage, and repair a viable Wi-Fi network infrastructure, recommend sensible technology, and configure access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also show you how to put together a thorough 802.11x network security plan that is well aligned with the security strategy for your overall corporate network.

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    Progent's pricing model is to charge for phone service and on-premises help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services provided during normal working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you will not be forced to permit minor problems to fester.

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    Progentís Disaster Recovery/Business Continuity specialists offer extensive experience assisting small organizations to reduce network downtime by offering cost-effective remote consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT design, data backup and restore systems, and transparent system maintenance. Progentís business continuity consultants can assist you to plan and test an efficient business continuity plan that aligns with your business goals and budget. Progentís disaster recovery specialists can assist you to design, deploy, and maintain fault-tolerant technologies such as redundant Internet connectivity, virtualization, fail-over clustering, network load balancing, transparent online backup, and multi-location hot backup centers.

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    Progent's Microsoft-certified network engineers can assist you to assess the value of Microsoft Exchange Server 2010 for your business and can assist you to plan and carry out an efficient migration to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will provide fast return on investment by increasing your productivity, lowering the cost of equipment and support, streamlining management, and integrating your vital communications platforms.

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    Remote 24x7 network monitoring, automated alarms, and periodic reports are crucial to preserving the proper operation of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of any size can afford a degree of protection that was once limited to large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions delivered as low-cost services designed to help you to identify and resolve a an array of network issues before they get big enough to hurt productivity.

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  • Microsoft Expert Dynamics GP/Great Plains Support Outsourcing
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    Microsoft Dynamics GP/Great Plains 2010 accounting is a full-featured business management platform that integrates information and processes throughout your company, communicates easily with other applications, and brings together employees, clients and suppliers regardless of time or place. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and Dynamics GP Version 10.0 provide functionality for accounting, management reporting, project management, inventory and order control, e-commerce, HRM, CRM, field service, manufacturing, retail, and web-based business services. Progent can show you how to install and maintain a reliable, protected server and network infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your company benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.

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  • Network Consulting Meraki MR66 Access Point Cisco Certified IT Services Meraki Access Point Management
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  • Network Engineer Malware Forensics ProSight Phishing Defense Consultancy
  • Network Engineer Windows and macOS Mac and Windows Active Directory Technical Consultant
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    Progent's CISSP-certified network security experts can assist organizations of any size with any aspect of IT security. Progent can create efficient security systems that guard a small business against advanced threats or Progent can plan, deploy, and manage an end-to-end security environment for hybrid networks that support onsite, online, and mobile users accessing network resources distributed over multiple physical sites and public and private clouds.

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  • Compensation for Microsoft Consultants From Home Job
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    Progent's compensation structure is based on contribution, so just like working as a freelance contractor, your earnings are directly driven by your generated revenue. Some of our consultants stress lifestyle issues and choose to consult at an easy pace, utilizing our flexible schedule to pursue individual enthusiasms such as mountain biking, motorcycle racing, snow boarding, surfing, vacations, or sharing private time with family and friends. Others use the opportunity to make big bucks via lots of work and extended days. Progent completely encourages either end of the spectrum and everything in the middle.

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    Progent's certified SQL Server application developers and database administrators offer online expertise to help organizations of all sizes to create, manage, and maintain applications based on the Microsoft SQL Server platform and Microsoft's .NET architecture. Progent's SQL Server consultants offer support for any element of application development in environments that range from small business or departmental databases to VLDB applications and data warehousing.

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    Progent's Cisco-certified wireless integration consultants can assist you to deploy, manage, and debug Cisco Small Business Wi-Fi Access Points.

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    The service background of Progent's certified Windows Server consulting team, with an average of over 11 years of support in Microsoft integration, ensures you success in identifying the edition and set up of Windows 2003 Server that aligns best with your business strategy. Progent can also help you with planning, deploying, managing and troubleshooting sophisticated information technology solutions powered by Windows Server, and can streamline your upgrade from Windows 2000 or Windows NT.

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    Global Information Assurance Certification was founded in 1999 to certify the skill of information technology security professionals. GIAC certifications are acknowledged by companies and government organizations throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer support for any of the network security disciplines covered within GIAC accreditation including evaluating infrastructure security mechanisms, event management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.

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    Progent's Linux consulting services provide small and mid-size businesses and software developers help with managing and maintaining Linux systems that coexist with Microsoft-powered technology. Progent offers your business contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA certification. This broad array of experience provides you with a convenient single source to help you create and maintain a secure and robust cross-platform connectivity and communications solution that supports Linux and Microsoft coexistence by combining Windows with leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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  • Les Kent has a 35-year history of successful technology integration, executive administration, sales, and operations. He has shown a knack for creating elegant information technology solutions during his time as as a network architect, programmer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and major enterprises.

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    Progent can deliver a wide array of affordable consulting and support services to assist your business to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide on-premises or online technical support for individual machines or notebooks or work with you to design and implement a large-scale migration to new or revised operating system platforms and business applications. Progent can also provide engineers and technical workers to help you to prepare for and complete a site move or merger organized to produce the least possible disruption of your business.

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    Cisco's Small Business family of wireless access points are Linux-based units engineered as entry-level wireless solutions for light workloads. Progent's Cisco CCIE Wi-Fi infrastructure experts offer online or on-premises configuration and debugging services to help your organization to design, configure, upgrade, optimize, manage and troubleshoot Cisco Small Business Wi-Fi access point deployments of any scale or topology.

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  • Meraki MS 300 Series Switch Help and Support
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    Cisco's Meraki MS family of access and distribution switches are designed for environments ranging from branch offices to campuses. Progent's Cisco-certified CCIE consultants offer affordable remote consulting expertise to assist your company to plan and implement a productive network architecture based on Meraki MS switches, simplify network administration with Meraki's cloud-centric management architecture, define policies to maintain security and compliance, develop and validate a disaster recovery strategy, and troubleshoot issues related to any aspect of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to build a cohesive networking infrastructure.

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  • Windows Essential Business Server Support Services MS Windows Small Business Server 2008 Specialist

  • Data Center Colocation Remote Troubleshooting
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    Progentís data center IT services are designed for companies with hardware housed at IDCs or data center colocation hosting sites and in need of on-demand in-person assistance at the colo facility as well as off-site help from Microsoft and Cisco Premier Certified professionals. Progent provides a complete range of data center and IDC and collocation support services such as system architecture evaluation, Windows and UNIX server installation and support, tech support for server and communications infrastructure, design and installation of high availability systems, architecting and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing environments, and creating high-availability server and storage clustering systems.

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  • Windows Server 2016 Fault Domains Online Consulting
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    Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to design a disaster recovery system based on Microsoft's latest Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance storage clusters using low-cost equipment, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for fast, economical deployment of a failover cluster quorum arbitration point.

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  • Computer System Consultant Cisco Management
    Cisco Architecture Outsourcing IT

    Progent can assist you to utilize Cisco's infrastructure technology to create a solid foundation for your local, private cloud, or hybrid-cloud data center and streamline operations in vital areas such as hardware utilization, security and compliance, manageability, availability, and recoverability.


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