San Francisco East Bay
Oakland, Berkeley, Emeryville
Computer Consulting Experts
IT Help and Expertise
Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito , Piedmont, Albany, San Pablo , Pinole, Crocket, Hercules, Rodeo
Progent's certified professionals knows how to provide a wide array of engineering and technical support help for computer environments based on any mix of Windows, Cisco, Apple macOS and OS X, or Linux technologies. Support services offered to small organizations in the Berkeley neighborhood by Progent's staff of seasoned technical experts include:
- Progent offers online access to an Oracle consultant for Oracle DBA services or an Oracle software developer. Progent can assist your business to create effective solutions for key Oracle database administration activities including performance tuning, backup and restore strategies, and database security, or mentor your in-house staff to follow industry best practices for streamlining major administration tasks. Progent can in addition offer the support of a PL/SQL developer to assist your company to build, test, enhance, or migrate Oracle-based programs that can range from forms to data-driven web sites. Progent offers experience using SQL Developer, SQL *Plus, and JDeveloper tools and can help you to optimize current SQL code using Oracle's SQL Tuning Advisor.
- Altaro VM Backup offers small and mid-size businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud environments and also supports low-cost cloud backup to Microsoft Azure storage. Progent is an Altaro partner and offers a broad array of online or onsite consulting services to assist you to plan, deploy, manage and troubleshoot a comprehensive backup/restore solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup software. To learn more, see Altaro VM Backup consulting services.
- Progent's support services for network support firms allows you to take advantage of Progent's consulting experts while retaining your own service brand as a transparent arm of your network services organization. To find out about Progent's support services for network support businesses, refer to Progent's consulting services for IT service businesses.
- Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup deployment can incorporate a purpose-built physical appliance built by Barracuda or a virtual appliance with comparable functionality but which utilizes your existing storage infrastructure. Barracuda Backup safeguards critical company data generated locally, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to assist your business to design, configure, operate and repair a backup and disaster recovery system built on Barracuda technology. For details, see Barracuda Backup and disaster recovery consulting and management.
- Among the common remote Cisco router consulting services offered by Progent's certified Cisco experts include configuring domain name, DHCP, routing maps, clock, security logon banner and user accounts; setting up iBGP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing tables, and BGP peering arrangements; installing current IOS image; configuring and testing failover; resolving VPN tunnel problems; making a network diagram and documenting configuration; plus security and business recovery planning.
- Progent's Android phone integration expertise have years of experience delivering remote and onsite support for businesses of all sizes who need to incorporate Android phones into their IT networks so that users can communicate and collaborate from virtually anywhere. Progent has the range of know-how to resolve network issues that involve multiple vendors and that represent a combination of older and current information technology. Progent provides affordable remote expertise to assist you with any facet of planning, implementing, managing and maintaining your BYOD environment. Progent can deliver occasional support to help you to resolve especially challenging technical issues, or Progent can provide comprehensive project management support to help you finish strategic network projects on schedule and on budget. Progent can help with local, cloud-centric, or hybrid network environments and can provide support for operating systems, apps, management tools and hardware infrastructure. Progent also can provide customized group or individual training to help you manage and use Android phones to maximize their business value.
- Progent produces complete and meaningful documentation of all support activity to make sure customers do not feel “captive” to their support provider. Progent sends email documentation of support activity immediately after completion of each service interaction, and also encloses a printed copy along with monthly billings. Complete IT service documentation makes it less disruptive for customers to transfer to a different support provider or assume more service duties in house. Good support reporting also provides management the visibility needed to evaluate maintenance services and produce better informed IT budgets.
- ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they can impact your network. Read about Progent's entire ProSight line of affordable outsourced network management services for small businesses.
- Progent's Cisco Jabber consultants offer online or onsite support to assist businesses of any size to design, implement, maintain, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers advanced expertise for all the products, technologies and services that make up creating a cohesive Jabber solution including Cisco network appliancesand management tools, Microsoft Office 365 applications, Windows and Mac computers, iOS and Android smartphones, SIP interfaces, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and other components of a cohesive collaboration solution.
- Dynamics 365 Business Central, formerly named Dynamics NAV and Navision, is an ERP solution designed for Azure cloud, on-premises, or hybrid environments. Progent's Office 365 consultants, Excel specialists, Teams integrators, and Microsoft Azure experts can help you to combine Dynamics 365 Business Central with familiar Microsoft products. Progent's database experts can provide SQL Server support and Power BI reporting expertise to help your organization to utilize Dynamics Business Central to produce applications and reports that help you to improve business decisions. Progent's Dynamics 365 Business Central experts can help your business to maintain outdated releases of Dynamic NAV/Navision or plan and implement up-to-date Business Central deployments.
- VMware's NSX network virtualization platform enables you to build complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high level of automation independent of the physical components used by the basic IP network. VMware Site Recovery Manager (SRM) allows automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly recover the complete logical network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist you to design, configure, test and manage a disaster recovery solution powered by VMware SRM and VMware NSX.
More Facts
If your small business is in the Oakland/Berkeley area and you need technical assistance, IT outsourcing, or high-level expertise from a certified Progent engineer, call 510-899-7400 or visit Contact Progent.
An index of content::
Security Team Symantec VPN
Symantec Firewall Firewall Setup
Progent's Symantec experts can help you support discontinued Symantec firewall and Symantec VPN products including the Raptor and VelociRaptor family or show you how to migrate to current firewall technology. Progent can also help you design and execute a complete security plan that can include firewall/VPN devices and utilities, managed security and network protection services, system monitoring software, and formal policies and enforcement procedures. Progent has the expertise to be your one-stop resource for continuing network help, administration, education, and security consulting.
Android and Cisco Jabber Consulting
Android Wi-Fi Consultants
Progent's veteran team of network consultants and application specialists have years of background delivering online and onsite support for businesses of all sizes who want to incorporate Android phones into their information networks so that mobile clients can communicate and collaborate from virtually anywhere. Progent offers the breadth of skills to solve network issues that span numerous manufacturers and that entail a combination of older and up-to-date information technology. Progent provides budget-friendly remote technical support to assist you with any stage of planning, implementing, managing and troubleshooting your BYOD environment. Progent can deliver occasional support to assist you to resolve particularly stubborn IT issues, or Progent can provide outsourced or co-sourced project management support to ensure that you finish strategic network initiatives on time and on budget. Progent can assist with local, cloud-based, or hybrid networks and offers support for operating systems, applications, management utilities and network infrastructure. Progent also can provide customized group or one-on-one training to help you manage and use Android phones and tablets to maximize their business value.
Immediate Shared Support Desk Troubleshooting
Co-managed Support Desk Computer Consultant
Progent provides three basic types of Help Desk services : Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft professionals offers your clients easy access to a reliable technical resource with years of experience providing phone support and remote access repair for networks based on Microsoft products. Progent's focus is on giving the support Helpdesk a positive image as a solid contributor to business productivity. Progent's target is to fix rather than simply record problems.
2500 Wireless Controller Troubleshooting
Immediate 3504 wireless controller Consulting
Catalyst line of Wi-Fi controllers streamline the administration of wireless LANs by unifying the configuration and management of wireless access points, tuning Wi-Fi performance by limiting the impact of radio frequency congestion, enhancing Wi-Fi uptime with fast failover, and hardening security by detecting threats and filtering traffic content based on user type and location. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage wireless LANs of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or implement a smooth migration to Cisco's modern Wi-Fi controller solutions.
Windows 2003 Server Professional
Computer Consulting Windows 2003 Server
The complexity and connectivity requirements of Microsoft Windows Servers calls for a network consulting firm with hands-on experience and broad familiarity with designing and integrating seamless, end-to-end business technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your business goals. Progent’s consulting support can help you with designing, deploying, managing, and supporting Windows Server solutions that increase the productivity of your IT system. Progent’s consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.
Best VMM Database Technical Support Services
Top Ranked Microsoft Certified Expert SCVMM 2012 NVGRE Gateway Network Consulting
Progent can help businesses of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; plan, deploy, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring. Progent can help your company to move from an earlier version of SCVMM or from a third-party management system, and Progent can show you how you to optimize and troubleshoot your existing SCVMM 2012 ecosystem to make sure you get the highest possible business value.
Small Office Network Specialist
Small Office Network Management
For small businesses interested in Progent's network support outsourcing, consulting, or troubleshooting offerings, phone 800-993-9400 or send email to information@progent.com.
Service Reports Support and Help
Support Service Reporting
Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to every client. The discipline of detailing and archiving support activity results in more effective service and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who won’t release vital service information.
ISA 2004 Firewall Remote Technical Support
Microsoft ISA Server Professionals
Progent's Microsoft-certified Forefront Threat Management Server and ISA Server 2006 consultants can assist you to design, deploy, and support an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your information system that provides the firewall security, speed and manageability that your company needs.
Google Cloud SQL Consult
Urgent Google Cloud Linux Professional
Progent offers cost-effective remote and onsite support to help businesses of any size to migrate any portion of their critical network infrastructure to Google Cloud Platform (GCP). This can save time and hardware costs and enable access to Google's state-of-the-art AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, system design and review, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.
Solaris with Windows Technology Professional
UNIX with Windows Support Outsourcing
If your company operates a UNIX, Linux, or Sun Solaris environment or a multi-OS IT environment, Progent's CISM and CISSP-premier consultants can assist your whole enterprise in a broad range of security areas including security administration procedures, security design and strategies, connection management systems and techniques, applications development security, operations security, hardware security, telecommunications, network and Internet security, and business continuity preparedness. CISA and CISM define the fundamental skills and international standards of knowledge that information security professionals are required to master. These certification provide executive management the confidence that consultants who have earned their CISA or CISM certification have the experience and knowledge to offer world-class security management and engineering services.
Microsoft Certified Expert High-Availability Failover Clustered Servers Technology Consulting Services
Network Consultants Fault-tolerant Failover Clustered Servers
The cluster feature set built into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 has been dramatically re-engineered to streamline the deployment, configuration, and administration of server clusters that provide greater levels of network availability, protection, performance, and versatility. New or improved features include automated cluster Validation, revamped setup and installation, improved cluster administration, new cluster architecture for increased availability, hardened security and quorum structure, fewer failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's consultants can help your company assess the business benefits of failover clusters, design and execute a deployment, train your network support personnel to manage your cluster environment, provide ongoing consulting and support services, and create and validate a disaster recovery procedure.
Online Support Services Exchange 2019 Office 365 Integration
Exchange 2019 DAG Consulting Services
Progent can assist your organization in any phase of your upgrade to Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; migrating mailboxes; planning and configuring Hyper-V virtualization; configuring hardware load balancing (HLB); setting up Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and configuring Outlook.
24-Hour Computer Consulting Phone Support
Phone Support Remote Consulting
For medium-size companies looking for IT support, Progent can deliver a variety of alternatives such as on-site help, on-line support, off-site Help Desk, 24x7 support with automatic network monitoring, emergency staff augmentation, site relocation services, application programming, and expert consulting. For medium-size businesses in California or other regions covered by Progent's field engineers, Progent offers professional on-premises help for fixing network issues rapidly and economically.
Data Protection Manager 2016 Business Continuity Support and Integration
Data Protection Manager 2016 Backup and Restore Specialist
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and easy recovery capabilities for Microsoft-based networks. SCDPM 2016 delivers application-sensitive protection for key platforms such as SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, works with VMs hosted by Windows Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to plan, implement, manage, and repair a multi-site backup/restore system built around SCDPM 2016. Progent can assist you to migrate from an older release of DPM or from a legacy solution, and Progent can optimize your DPM 2016 ecosystem for on local, hosted, cloud or hybrid deployments. Progent can provide online or onsite support and can provide as-needed expertise to help you through challenging issues or provide comprehensive project management support to make sure you complete your SCDPM 2016 initiative on time and within your budget.
Branch Office Consultant Services
Sales Office Support and Help
Years of experience delivering Microsoft support and Cisco technology consulting has enabled Progent to build an unmatched ability for supporting branch offices that require network service with the responsiveness associated with with small firms but which includes professional communications, complete documentation, and compliance with corporate IT standards. If your corporation has a remote office situated anywhere in California or any area covered by Progent's consultants, Progent can offer a broad range of on-premises and remote network consulting services and network design assistance.
Ubiquiti WiFi access point Specialists
Professional Ubiquiti switch
Progent offers fast access to the skills of seasoned Wi-Fi specialists who can assist organizations to determine the benefits of Ubiquiti UniFi Wi-Fi APs for your business and assist you to plan, install, manage, and debug your UniFi wireless network. Progent can also carry out a wireless site survey to assist you to choose, configure, and position UniFi Wi-Fi access points for optimal coverage and throughput.
Wireless Security Technology Professional
Wireless Security Specialist
Progent offers expertise for security evaluation utilities such as Microsoft Baseline Security Analyzer for running a set of automatic network testing scans to identify potential security gaps. Progent has broad experience with network analysis tools and can show you how to make sense of audit reports and react effectively. Progent can show you how to design security into your company processes, configure auditing software, define and deploy a secure system environment, and recommend policies to optimize the safety of your IT system. Progent's security consultants are ready to help you set up a firewall, design secure remote access to email and business applications, and install virtual private network. Progent's qualified security experts can test the protection of web-based applications and can provide comprehensive security assessments of company-wide security to determine your company's compliance with recognized international security standards including HIPAA, PCI, and ISO 17799.
Juniper SSG Series Gateway Technology Consulting Services
Information systems Security Outsourcing Juniper SSG Firewall
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
SCCM 2016 Software Inventory Remote Support
Consultants SCCM 2016 Policy Settings
Configuration Manager 2016 automates software deployment and updating, simplifies security and compliance settings control, inventories network assets, protects against corporate data leakage, provides health reporting, allows safe self service, and delivers a single control mechanism for administering multi-operating system networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration experts can assist you with any facet of planning, installing, operating and troubleshooting a SCCM 2016 solution for local, cloud, or hybrid environments.
Check Point Firewalls Information Technology Consulting
Check Point 15000 Firewalls Network Security Testing
Progent's Check Point Software firewall consultants can help you design, configure, and manage firewall environments built around Check Point Software NGFW security gateways and Check Point's cloud-based security services. Progent can also help you support older Check Point firewalls or upgrade efficiently to Check Point's next-generation firewalls.
Secure Juniper SA4500 SSL VPN
After Hours Testing Juniper SA Series SSL VPN
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Remote Troubleshooting PowerPivot for Excel
After Hours Computer Consulting PowerPivot for Excel
Progent can provide the support of certified consultants and experienced software programmers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity planning specialists, and data security professionals to assist you to assess the likely advantages of Microsoft SQL Server 2012 for your organization, install pilot systems at your site or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other database platforms, and configure a cost-effective and safe IT infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.
Security Contractor Juniper Junos
Juniper Junos Network and Security Manager Technology Consulting Services
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Dynamics GP System Migration Consultancy
Dynamics GP Update Planning Engineers
Progent's consultants have supported Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered integration, software development, education, and debugging since the platform's original release. Progent offers high-level expertise for upgrading out of date Dynamics GP deployments. Progent can assist you to design, test, and carry out a cost-effective migration from a an outdated release to the current release of Microsoft Dynamics GP.
Online Consulting Exchange 2019 Hybrid Integation
24/7/365 Integration Exchange 2019 Office 365 Integration
Progent can assist your organization in any phase of your migration to Microsoft Exchange 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and implementing Windows Hyper-V; configuring hardware load balancing (HLB); setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft Office 365; and setting up Outlook.
Integration Support Microsoft Exchange
Microsoft Exchange Technical Consultant
Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes network disruption, reduces long-term support requirements, and makes your Exchange Server 2007 easy to administer. For complex multiple server or multi-location migrations, Progent has the background to complete your project quickly and economically. Progent's Exchange 2007 help, troubleshooting, and consulting services include assistance with the configuration of outside vendor enhancements of Exchange 2007 Server and the design of unified messaging solutions powered by Exchange Server 2007.
Windows and Solaris Remote Consulting
Top Quality Engineer Solaris with Windows
Progent's UNIX family consulting services provide small companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise provides you with a convenient one-stop source to help you create and maintain a protected and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
UNIX with Windows Computer Consultant
Windows and Solaris Integration Support
Progent's UNIX family consulting services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience provides you with a convenient one-stop consulting firm to show you how to build and maintain a secure and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Remote Contract Programming Amazon MWS programming
Amazon Marketplace Web Service Reporting
Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can broaden their reach, reduce their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and expedite your ROI.
Consulting Services CISSP Certified Security Architect
CISSP Certified Security Consult
Progent's CISSP-premier cybersecurity experts can help businesses of all sizes with any facet of IT security. Progent can help create efficient security systems that guard a small business from advanced threats or Progent can design, deploy, and manage a comprehensive security strategy for hybrid networks that accommodate onsite, remote, and mobile users accessing network resources spread over a mix of physical datacenters and various clouds.
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