Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo
Progent's experts can deliver a broad range of consulting and support help for IT environments powered by any mix of Microsoft, Cisco, Apple macOS and OS X, and Linux/UNIX platforms. Support services offered to small and mid-size organizations in the city of Berkeley by Progent's team of Microsoft and Cisco certified consulting professionals include:
- Configuration Manager 2016 automates application and device deployment and updating, centralizes compliance settings management, keeps track of network resources, protects against corporate data leakage, provides health monitoring, allows safe self service, and offers a single point of control for administering mixed-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration specialists can assist businesses of any size with any facet of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud, or hybrid networks.
- Progent's CISSP certified security professionals and CISM certified security engineers can help your company to protect your Mac network system through expert support services such as performing comprehensive security assessments, cleanup after hacker attacks, setting up firewalls, deploying safe remote connectivity, installing advanced applications for protection against viruses, spam, and directory harvest attacks, and developing a comprehensive security plan tailored for your organization and network system.
- Progent's Ransomware 24x7 Hot Line is designed to help you to take the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can help you to locate and isolate breached devices and guard clean resources from being penetrated. If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
- Progent produces full and detailed reports of all service activity to ensure customers do not feel locked in to their IT service provider. Progent sends email accounts of services shortly after finishing each service interaction, and also provides a hard copy along with monthly invoices. Complete network support reporting makes it less disruptive for customers to transfer to a new support provider or take on increased service responsibilities internally. Good support reporting also give management the visibility required to determine the value of support services and produce better informed network budgets.
- Progent's Technical Response Center (TRC) is dedicated to delivering the best level of remote network support services offered anywhere for both emergency and standard issues. For emergency issues that affect many users, vital individuals, or a line-of-business program, the TRC is set up to engage within an hour. For non-critical problems, the TRC will address your issue in two hours or less. In all cases, your trouble ticket will be created quickly and correctly, you will be sent a confirmation from the ticketing system, and the TRC will check with you regarding each corrected issue to confirm you are satisfied with the results and willing to close out the ticket. Learn more details concerning Progent's TRC Customer Commitment.
- Progent's Amazon AWS cloud integration experts offer cost-effective remote consulting to help businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for value-priced archival storage. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, preparedness assessment, architectural design and review, testing, configuration, administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN technology and can show you how to deploy cloud-centric or hybrid environments that seamlessly incorporate Amazon AWS resources. Progent offers occasional support or Progent can provide project management outsourcing or co-sourcing to help you migrate efficiently to the Amazon AWS cloud platform.
- Progent's eCommerce software experts can assist you to set up an e-commerce system that is protected, dependable, and responsive. Progent can also enable you to create a web site that is integrated with your marketing and supply chain applications to reduce the expense and increase the reliability of web-based B2B, business-to-consumer, or buy-side to sell-side commerce. Progent can help you design specialized web applications based on industry standard programming tools or tailor off-the-shelf software products so that they address your specific business requirements. For data-driven web applications, Progent offers the services of certified Microsoft SQL Server programmers, Oracle programmers and DBAs, MySQL experts, and Microsoft Access application programmers.
- Windows Hyper-V 2016 incorporates core technologies first developed for and refined on Microsoft Azure, among the world's biggest public clouds. This significantly enhances the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, dependability and disaster recovery. Progent’s Microsoft-certified Windows Server 2016 Hyper-V experts can help you to evaluate the benefits of Hyper-V 2016 for your organization, set up test systems to confirm the ability of Hyper-V 2016 to run your vital workloads, design a cost-effective network topology for a cloud-centric or hybrid installation, develop and carry out a smooth migration strategy, educate your IT administration and technical support personnel, and provide as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 solution delivers the highest possible business value. Progent's virtualization technology consultants also offer Microsoft Windows 2022 Hyper-V Virtual Server migration expertise and Microsoft Windows 2019 Hyper-V Virtual Server migration to help you to modernize your Hyper-V 2016 deployment.
- Microsoft System Center 2016 Data Protection Manager offers small and medium-size organizations near-continuous backup and simplified recovery functions for Microsoft-based networks. SCDPM 2016 delivers application-aware protection for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, supports VMs running on Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified DPM 2016 consultants can help you to design, deploy, administer, and troubleshoot an enterprise-wide backup/recovery solution built around DPM 2016. Progent can help you to upgrade from a previous version of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 ecosystem for on local, hosted, cloud or hybrid deployments. Progent offers remote or onsite support and can deliver occasional expertise to help you through challenging issues or provide comprehensive project management support to help you finish your SCDPM 2016 deployment on time and on budget.
- Progent’s BI reporting consultants offer remote and onsite consulting to help your organization with any aspect of business intelligence (BI) reporting from debugging or modernizing applications to planning and implementing a comprehensive business intelligence solution. Progent's BI experts can help your company to maintain your current reporting system, assist you to upgrade reports and databases from a legacy reporting product to a current solution, and deliver as-needed remote training tailored to your specific needs. Progent’s business reporting and analytics consultants offer expertise in all popular business intelligence reporting and visualization tools including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot, Power Query and Power View, and Report Designer.
- Microsoft Dynamics 365 Business Central, formerly named Microsoft Dynamics NAV and Navision, is an ERP solution created for cloud, on-premises, or hybrid environments. Progent's certified Microsoft 365 experts, Excel professionals, Teams integrators, and Microsoft Azure cloud consultants can assist your organization to integrate Microsoft Dynamics 365 Business Central with popular Microsoft technologies. Progent's database experts can provide SQL Server consulting and Power BI reporting expertise to help your organization to utilize Dynamics Business Central to produce custom apps and reports that help you to make better business choices. Progent's Dynamics 365 Business Central experts can help your business to manage legacy versions of Dynamic NAV/Navision or plan and implement up-to-date Business Central deployments.
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If your small business is in the Oakland/Berkeley area
and you need technical help, information technology outsourcing, or top-level expertise from a Progent engineer,
call 510-899-7400 or visit Contact Progent.