San Francisco East Bay
Oakland, Berkeley, East Bay
Computer Consulting Experts
Technical Support and Expertise
Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito , Piedmont, Albany, San Pablo , Pinole, Crocket, Hercules, Rodeo
Progent's certified professionals can provide a broad selection of consulting and support assistance for IT environments based on any combination of Microsoft, Cisco, Apple, or Linux/UNIX platforms. Network support services available to small and mid-size organizations in the city of Berkeley by Progent's team of Microsoft consulting professionals include:
- Progent's Microsoft Azure integration consultants can assist you with every aspect of Azure cloud migration including needs analysis, readiness evaluation, solution architecture, pre-production testing, implementation, centralized administration, performance optimization, license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can assist you to set up and debug firewall appliances and VPN tunnels so that your clients can safely connect to Azure resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also assist your organization to set up a hybrid ecosystem that transparently integrates physical datacenters with Azure services.
- GIAC was established in 1999 to validate the knowledge of network security experts. GIAC certifications are acknowledged by businesses and government organizations around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for all of the security capabilities covered within the GIAC certification including auditing network security mechanisms, event management and response, traffic analysis, web-based application security and SIEM solutions for compliance with regulatory requirements for reporting security incidents.
- Progent has a long background delivering a broad range of remote network consulting and emergency troubleshooting services to local governments and schools throughout the United States. Progent is one of the industry’s pioneers in delivering advanced remote IT consulting and has delivered IT support to organizations in every state. (Refer to Progent's customer testimonials.) Progent's online information technology consulting for local governments saves travel costs and solves issues faster than on-premises service calls.
- Progent has created a white paper that details the benefits organizations of all sizes can derive from outsourcing or co-sourcing IT support from Progent. Progent's Information Technology Outsourcing and Co-sourcing white paper describes Progent's proven IT service delivery model for network consulting that can range from desktop troubleshooting to full-service project management. The white paper also shows how Progent's outsourcing services can help companies to save money, accelerate productivity, and increase the value of their IT network. To see Progent's white paper, click:
Advantages of Outsourcing and Co-sourcing Network Support from Progent.
Progent's Microsoft Gold-certified Microsoft SQL Server 2019 consultants can help you to integrate Microsoft SQL Server 2019 efficiently with other Microsoft products by providing consulting services such as Windows Server 2019 upgrade services, SharePoint Server 2019 application design, Power BI business reporting expertise, Exchange Server 2019 migration expertise and Office 365 Exchange Online integration consulting, and Active Directory design and troubleshooting. - Progent's System Center 2012 consultants have over a decade of background deploying, supporting and fixing the key components included with System Center and can assist you to design, install, maintain, and fix your Microsoft System Center ecosystem to optimize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-based datacenters. Progent also offers System Center 2016 migration planning and support to assist you to transition to the current edition of System Center from an earlier one or from another datacenter management platform to provide the benefits of best-in-class provisioning, management automation, security and compliance, plus datacenter and application availability and performance monitoring.
- Progent's certified Windows 7 migration engineers can help your company to manage and troubleshoot Microsoft Windows 7 PCs. Progent's consultants can also show you how to estimate the likely business benefits of adopting Microsoft Windows 8.1 or Windows 10. If it makes sense for your business to upgrade, Progent's Windows 8 upgrade engineers and Windows 10 integration experts can assist your IT organization to plan and carry out a non-disruptive upgrade to Windows 10.
- ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network. Read about the entire ProSight line of value-priced managed services for small businesses.
- Progent's certified MS Exchange 2016 consultants and Exchange 2013 engineers can deliver low-cost online and on-premises help to implement your upgrade to Exchange 2016 or Microsoft Exchange 2013, produce thorough documentation of your new messaging environment, train your IT staff and users to get them up to speed quickly on Exchange 2016 or Exchange 2013, and provide ongoing management services and technical support.
- Progent can provide remote or on-premises access to a certified CCIE consultant to help your business to plan, deploy, administer and troubleshoot converged communications environments built on Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have in-depth experience assisting companies of any size to build collaboration ecosystems by providing services that include Unified Communications Manager (CUCM) and Cisco CallManager system design and deployment, VoIP phones configuration, and Cisco wireless VoIP phone deployment. Progent's consultants can assist you with Cisco's extensive portfolio of UC applications such as Cisco Jabber, WebEx, Unity Express, Cisco Unified Contact Center Express, and Unified Mobility.
More Facts
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ProSight Endpoint Protection Services Information Technology Consulting
ProSight Ransomware Recovery Online Consulting
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks.
IT Outsourcing Services Specialist
Outsourcing Network Help Services
Progent can deliver in-depth remote support for all major technical areas associated with today’s small company IT systems and allows you to outsource an array of vital, as-needed support services including a temporary CIO to offer senior-level planning and negotiating capability, a Technical Response Center for help desk services, proactive server monitoring, spam/virus protection as an outside-the-firewall service, best-practices project management for major initiatives like site moves orOS migrations, Cisco-certified experts for designing high-performance and reliable infrastructure, certified security specialists to ensure data safety and compliance, disaster recovery specialists to help design business continuity plans, and software developers to write, customize, or repair business applications.
64-bit Upgrade Remote Support Services
Microsoft 64-bit Server Outsourcing
Progent’s Microsoft-expert engineers can assist your organization to enhance your desktops from 32 bits to 64 bits. Progent can help your company to understand the risks and benefits of upgrading to 64-bit desktop computing, design an efficient migration process that reduces operational interruptions, and offer inexpensive, professional remote support to assist your organization to install 64-bit PC desktop operating systems and application programs on your existing hardware.
24-Hour Wi-Fi RF Coverage Maps Troubleshooting
Wi-Fi Site Survey Consulting
Progent’s Wireless Site Survey assists you to design and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network optimized for your facilities, offering you a WLAN that has the reception, speed, load-handling capability, Quality of Service, data protection, and roaming ability your company requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive on-premises service.
Microsoft SQL Server 2017 Network Consultant
24 Hour SQL Server 2017 Mobile Reports Troubleshooting
Progent's Microsoft-certified SQL Server 2017 consultants can help you to evaluate the business benefits of migrating to SQL Server 2017 and can help you to design and carry out a cost-effective migration of your current SQL Server environment to any deployment model including onsite, cloud-based, or hybrid. Progent's consultants can provide remote or onsite support ranging from on-demand design review or troubleshooting to end-to-end project management to ensure your SQL Server 2017 initiative is carried out on schedule and on budget.
Microsoft Office Networking Company
Small Business IT Outsourcing Services Microsoft Office
Progent's pricing policy is to bill for phone service and on-premises help by the minute. Consequently, you pay just for received services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services delivered during regular working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity avoids large invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.
Windows 2003 Server Professionals
Windows 2003 Technology Consulting Services
Progent's certified Windows 2003 Server engineers offer computer help and expert consulting for the entire family of Microsoft .NET Servers, Microsoft Windows Server 2003, and Windows Server 2000. Progent's Windows 2003 migration, integration, update, and maintenance services include system design, installation, project management, on-premises and off-site technical support and repair, Help Desk services, CISM-certified security consulting, turn-key outsourcing, and expert co-sourcing.
System Center Operations Manager Network Consultants
Online Technical Support Remote Network Monitoring
Remote continuous network monitoring, proactive alerts, and periodic analytical reporting are vital to maintaining the health of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management technology has advanced to the point that businesses of all sizes can get a level of network stability that was previously reserved for large enterprises. Progent offers several Remote Monitoring and Management solutions delivered as low-cost service packages created to assist you to identify and resolve a an array of network issues before they get big enough to impact productivity.
Consultant Meraki MR20 Access Point
Meraki MR72 Access Point IT Consultant
Progent's Meraki Wi-Fi access point consultants provide online and on-premises support to assist businesses of all sizes to design, deploy, manage, upgrade or repair Wi-Fi networks that include Cisco Meraki APs. Progent can assist you to set up and manage Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a remote office to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive ecosystem that delivers the same access, responsiveness, security compliance, manageability and availability for wired and wireless clients regardless of their location or device.
Linux Online Consulting
Linux Remote Consultancy
Progent offers nationwide urgent technical support and consulting services for businesses that operate UNIX or Linux networks or whose IT systems include a mix of UNIX and Microsoft Windows products. Online network consulting provides optimum leverage for your information technology budget by protecting user efficiency and limiting the hours charged for network repair services. Advanced remote support utilities and experienced service specialists and consultants allow Progent to solve most IT issues without wasting time and expense by going to your location. In most of situations your network issues can be remediated by telephone or via a mix of phone support and online network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISA and CISM premier security professionals to help you with the most challenging system problems.
24 Hour Services QTS Sacramento Colocation Center
QTS/Herakles Internet Data Center Professionals
The QTS Colocation Center facility is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are now using the QTS data center as a colocation facility or if your company is considering moving your main or offsite backup system to Herakles/QTS, Progent offers a variety of affordable services including colocation relocation, equipment installation and updates, network improvements, project management services, virtual server configuration, offsite monitoring, automated system management, application programming, disaster recovery/business continuity solutions, security evaluation, and the support of the Progent Test Lab.
Remote Linux with Windows Specialist
Linux, Windows Consultancy
If your business network combines Linux technology with MS Windows, Progent can help you to integrate your IT resources into a unified network that allows all your OS platforms to coexist for easy administration, seamless dataflow, high availability, enhanced throughput, and tight security. Progent's UNIX/Linux and MS Windows integration assistance services include IT architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote technical support and repair, on-site technical support, and Help Desk Call Center support.
MOM 2000 Example Application
Example Application MOM
Before Progent’s MOM-based solution, network issues were handled reactively, once workers complained about them. With the benefit of proactive, automated warnings and trend reports sent by Microsoft Operations Manager, Progent is now able to address network problems before they grow to be serious enough to disrupt network uptime. Because of MOM, Progent can deal with potential problems before customers are aware that the problems are there. Progent has background with MOM 2005 and MOM 2000 to offer small company IT systems enterprise-class service continuity, security and performance.
24/7 Exchange 2007 Server Consultancy
Exchange 2007 Edge Server Network Engineer
Progent's expert consultants can help you design and implement a smooth in-place Microsoft Exchange 2007 migration plan that avoids network downtime, reduces ongoing service demands, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-site upgrades, Progent has the background to finish your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and consulting offerings include expertise with the configuration of third-party add-ons to Exchange 2007 Server that are in keeping with your business goals.
Microsoft Server Consolidation Remote Technical Support
Microsoft Virtual Machines Network Consultants
Microsoft Virtual Server 2005, run on the Windows Server 2003 operating system and based on software first produced by Connectix, provides the performance necessary to carry out hardware reduction, application upgrade, and server quarantine projects through virtualization techniques in an enterprise-class IT environment with high scalability, manageability, and fault tolerance. Microsoft has aimed Virtual Server at businesses wishing to improve ROI in software programming and testing, migration from legacy line-of-business software, and server consolidation. Progent's professional Virtual Server experts can assist your business to evaluate and deploy MS Virtual Server.
Project Server Time Reporting Support and Integration
Project Server Time Reporting Application Support
Progent's Microsoft consultants offer in-depth expertise in implementing, using and debugging all versions of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a broad variety of cost-effective online consulting services based on industry best practices to help businesses of all sizes to receive all the benefits of this powerful platform. Consulting support offered by Progent include system design, software configuration and upgrades, strategies for secure file and status sharing among onsite and offsite users, network optimization, and customized online training.
ProSight Remote Infrastructure Management Integration
Automatic Network Topology Diagrams Help and Support
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems.
WSUS Specialist
Specialist SUS
Microsoft Windows Server Update Services allows IT administrators to deploy and track the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Software Update Services, network support personnel can fully and effortlessly manage the installation of updates that are released through Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up user's workstations, defining the Group Policy settings, and ensuring your Microsoft WSUS GPO is associated with an Active Directory container that makes sense for your system environment.
Dynamics GP Visual Studio Professional
Microsoft Certified Professional Dynamics GP Excel Cubes
Progent's expertise providing Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools make it possible to design specialized mission-critical programs and eCommerce solutions that integrate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can help you design reports that let you analyze your business more effectively, transforming raw information into useful insights into your company and customers.
Consulting Windows 8.1 Wireless
Microsoft Experts Windows 8.1 BitLocker Consolidate
Progent's engineers can provide a range of consulting services to assist organizations of any size to install, administer, and troubleshoot IT systems that incorporate workstations, laptops, tablets, or smartphones powered by Windows 8.1. For enterprises, Progent's experienced project managers can assist to create testing environments to assess Microsoft Windows 8.1 and plan and manage Windows 8.1 migration plans based on industry best practices.
IT Services UNIX with Windows
Technology Professional Windows and UNIX
If your business runs a UNIX, Linux, or Sun Solaris network or a multi-OS computer system, Progent's CISA and CISM-certified security specialists can help your whole enterprise in a wide array of security topics including security management procedures, security architecture and models, access management products and techniques, applications development security, operations security, hardware security, communications, infrastructure and web security, and workplace recovery preparedness. CISA and CISSP stipulate the fundamental skills and international standards of knowledge that network security professionals are expected to master. These certification give IT management the confidence that those who have earned their CISM or CISSP qualification have demonstrated the background and theory to deliver world-class security support and engineering services.
Azure Resource Manager Professionals
Azure integration Consultant
Progent can help small companies to move any part of their network infrastructure to Microsoft Azure. This can simplify IT administration and reduce hardware expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the advantages and restrictions of various cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises applications and resources and ensure that you avoid the common mistakes small organizations make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN tunnels and also to manage iPhones and iPads and Google Android handhelds.
Email Image Spam Protection Consultant
ProSight Email Guard AES Encryption Consultant
Progent's ProSight Email Guard uses the technology of leading data security vendors to deliver web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.
Windows Server 2008 R2 Computer Consultants
Windows Server 2008 BranchCache Specialist
Windows Server 2008 represents a major advance in making information systems more protected and fault tolerant, easier to virtualize and manage, faster, and able to provide a better environment for web publishing. Progent can help your company get the most from the improvements built into Windows Server 2008 by delivering consulting, tech support, education, staffing, network monitoring, and security expertise.
Antivirus Services
Postini Support and Setup
E-Mail Guard is a comprehensive service for defending against spam and viruses. E-Mail Guard handles the protection and management of corporate email by providing continually improved spam and virus blocking, policy management, content filtering, and protection against email-based directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, management and analysis tools as well as outbound email testing to help you fix your email environment and define and enforce company email policy.
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