Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's certified professionals can provide a wide assortment of engineering and support assistance for information networks powered by any mix of Windows, Cisco, Apple, and Linux/UNIX technologies. Network support services offered to small and mid-size organizations in Berkeley by Progent's team of seasoned technical professionals include:



  • In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers enterprises expert consulting for products from other major Firewall and VPN suppliers including Checkpoint Software, WatchGuard, Juniper Networks, Palo Alto Networks, and Fortinet. Progent can show you how to create a detailed security strategy and choose appropriate products from a variety of suppliers to support your security objectives while sticking within your spending limits.

  • Windows Server 2012 R2 Essentials is a value-priced, versatile platform that allows small organizations to transition from the older physical on-premises datacenter to the modern hybrid computing paradigm that combines both local and virtualized cloud-based resources. Progent's Microsoft-certified Windows Server Essentials consulting experts offer budget-friendly remote consulting and troubleshooting for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the possible productivity and cost advantages of moving to Windows Server Essentials and adopting a hybrid on-premises/cloud model for your computing ecosystem. Progent can provide comprehensive project management to help you design and execute an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud platforms and services. Progent can also provide ongoing consulting help, technical support, and customized training. (Learn about Progent's Office 365 integration solutions with on-premises Exchange deployments and Microsoft Azure integration support.)

  • Progent's eCommerce application software experts can assist you to set up an e-commerce environment that is secure, dependable, and responsive. Progent can also help you to architect a web site that is integrated with your marketing and supply chain systems to reduce the cost and increase the reliability of web-based B2B, business-to-consumer, or buy-side to sell-side commerce. Progent can help you architect custom web applications using standard programming utilities or customize off-the-shelf programs so that they accommodate your special business requirements. For database-intensive applications, Progent can provide the expertise of SQL Server developers, Oracle programmers and database administrators, MySQL consultants, and Microsoft Access software developers.

  • Progent's Experts Team provides guidance in Microsoft accounting and ERP/MRP platforms, allowing you to customize cost effective and comprehensive network solutions that address the individual requirements of your business. Progent's application developers offer a variety of services such as Dynamics 365 Finance (formerly Dynamics AX) ERP consulting services, Microsoft Dynamics GP/Great Plains Business Accounting Software education and programming, MS Dynamics 365 Business Central business management software integration, Microsoft Dynamics SL business accounting software migration and support, and MS Commerce deployment.

  • Progent's short-term staff augmentation services allow businesses to meet the need for network professionals without incurring the costs and hassle associated with vetting and recruiting experienced technical workers and without increasing your permanent head count. For details about Progent's temporary IT staffing services, refer to Progent's temporary staff augmentation services.

  • VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high level of automation regardless of the hardware used by the underlying IP network. VMware Site Recovery Manager supports automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and prove compliance. When used with VMware's NSX virtual network platform, VMware SRM can rapidly restore the complete logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.

  • Progent's certified Microsoft Project Server and Project Online consultants can provide advanced support in implementing and using all versions of Microsoft Office Project and can provide a wide range of cost-effective remote support services based on industry best practices to assist organizations of all sizes to receive all the benefits of this powerful project management solution. Services offered by Progent include system planning, software configuration and migration, strategies for safe file and status sharing among onsite and offsite users, network infrastructure optimization, and customized webinar training.

  • The failover server cluster technology built into the most recent versions of MS Windows Server is dramatically re-engineered to simplify the deployment, configuration, and maintenance of server clusters and to offer improved levels of network availability, protection, efficiency, and flexibility. New or improved features include automated cluster verification, revamped configuration and installation, unified cluster management, new cluster architecture for increased availability, hardened protection and quorum structure, minimization of failure points, greater storage and RAM capacity, improvements for multi-site clusters, and live migration capability for Windows Hyper-V virtual machines. Progent's certified cluster technology experts can help you assess the business benefits of failover clusters, plan and execute a deployment, educate your IT personnel to administer your cluster environment, provide continuing consulting and technical help services, and produce and validate a business continuity procedure. Progent's Windows Server 2019 high availability (HA) cluster consultants and Windows Server 2016 disaster recovery consultants can assist you you to plan and deploy a cost-effective disaster recovery solution for multi-site or hybrid cloud environments using failover cluster technology field-tested in Microsoft's massive Azure cloud.

  • Progent can provide advanced remote consulting for business continuity planning, validation, and training to assist your company to respond to possible catastrophes, minimize service disruption for your most critical network operations, avoid data loss, and comply with regulatory mandates and business obligations. Progent's business continuity consultants can work closely with your management and IT support group to provide business impact analysis, define interdependencies, identify human and physical resources needed to operate your organization, prioritize business-critical network services and define allowable recovery times, select hot backup sites, configure secure remote access capability for key workers, implement notification mechanisms and define responsibilities for staff, write a complete recovery plan, and train key people to carry the business continuity plan. Progent's Windows Server 2019 high availability (HA) cluster experts and Windows Server 2016 disaster recovery consultants can help you to plan and deploy a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster technology field-tested in Microsoft's Azure cloud.

  • The Certified Information Systems Auditor (CISA) accreditation is a prestigious qualification that signifies mastery in network security audit and control. Certified by ANSI, the CISA credential has candidates undergo a comprehensive test administered by the ISACA international professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit consultant able to help companies in the areas of information systems audit process, IT governance, network assets and architecture lifecycle, information technology support, safeguarding of data assets, and business continuity preparedness.

  • Altaro VM Backup software offers small organizations a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted environments and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Progent is a certified Altaro partner and offers a wide range of online or onsite consulting services to assist you to design, install, manage and troubleshoot a modern backup/restore solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup software. To learn more, visit Altaro VM Backup certified consultants.

  • Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting. To learn more, see Progentís Help Desk sharing services.



    More Facts

If your small business is in the Oakland/Berkeley area and you need computer help, information technology outsourcing, or advanced services from a Progent consultant, call 510-899-7400 or visit Contact Progent.



An index of content::

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    For custom application development, Progent can supply programming consultants to produce line-of-business software in areas such as eCommerce, web site design, Microsoft Business Solutions packages such as Great Plains Software accounting system, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Internet Information Services to create custom eCommerce applications based on Microsoft ASP.NET. Also, Progent can provide expertise in a broad array of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also can provide expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.

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    Progent's Windows Server 2019 disaster recovery preparedness experts can help your business to design a DR/BC system based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Progent can help companies of all sizes to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce equipment expense. Azure includes a wealth of public cloud services and Progent can help you to understand the benefits and limitations of different cloud networking architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure that you sidestep the common mistakes small companies make when moving to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN tunnels and to integrate Apple iOS devices and Android smartphones and tablets.

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    Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network downtime, simplifies long-term support demands, and makes your Exchange Server 2007 easy to manage. For complicated multiple server or multi-site upgrades, Progent offers the knowledge and experience to complete your move quickly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and design offerings include assistance with the integration of outside vendor enhancements of Exchange 2007 Server and the design of unified messaging implementations based on Exchange Server 2007.

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    SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the rapid development of a new generation of high-end applications that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the capability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in designing, installing and managing Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET platform.

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    Progent can help small and medium-size companies to configure VoIP technology to provide their teleworkers the advantage of seamless extensions of the company phone system.

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    The Contact Center support model used by Progent's Technical Response Center gives small companies an dependable alternative to reliance on independent service individuals by offering broad expertise shared by multiple support teams, optional 24x7 access to emergency help, fast escalation to world-class engineers for solving the most intractable problems, support consistency and reliability, quick follow-up enforced by veteran support managers, a variety of easy-to-use ways for initiating service tasks, and excellent progress visibility made possible by ticket updates and available via a web-based portal.

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    Microsoft System Center 2016 delivers major improvements for managing hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team offers advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

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    Microsoft Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both VoIP and public switched telephone network telephony. Microsoft Lync 2010 can extend the functionality of Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and simplify management through integration with Windows AD. Lync can also cut capital and operational costs by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's certified unified communications experts offer remote and on-premises support to assist your company to manage and repair your existing Lync 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is the renamed and revamped version of the product. Progent can also help you to plan and carry out a smooth Skype for Business migration.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant improvements in capacity, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.

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    Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting services to help organizations of any size to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist you to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.

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    important characteristics of Dynamics GP accounting include a modular design that allows you to buy just the functionality you need, a standardized foundation based on Microsoft technologies to secure your investment and provide a tightly integrated environment, enhanced reporting capabilities that permit you to monitor all activities, income and expenses and sales trends, integration with Microsoft Office to enable access to corporate data, the capability to integrate data from virtually any db software or workstation software into Microsoft Dynamics GP, plus an open design that makes it easy to develop custom programs. Progent can help you set up and maintain a reliable, protected server and communications network to support Dynamics GP/Great Plains, and can provide experienced GP/Great Plains consultants to show you how to convert the powerful features of Dynamics GP accounting into a productive business management solution.

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    Microsoft SQL Server 2005 delivers indispensable, familiar tools to computer experts as well as to information workers, lessening the difficulty of creating, deploying, administering, and using enterprise data and database programs on platforms ranging from handheld devices to enterprise information networks. The complexity and integration demands of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and wide knowledge in planning and deploying information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    Progent provides three basic kinds of Call Center services : Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals gives your customers instant access to a reliable technical resource with extensive experience delivering phone support and remote access troubleshooting for networks powered by Microsoft technology. Progent's concentration is on giving the support Helpdesk a positive reputation as a solid contributor to business performance. Progent's target is to resolve rather than simply report problems.

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    Cisco has designed an extensive array of routers including appliances built to deliver the protection, bandwidth, and availability required by customers ranging from small offices to worldwide enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and system uptime. Progent can help you choose and configure Cisco routers to establish a solid infrastructure for your network and to make it economical to expand as you support new users, open new offices, install new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS platform, including the Cisco 800 family of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Routers.

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