Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

Progent's computer support services for small and mid-size organizations in the Citrus Heights vicinity are focused on clients who require quick and affordable assistance with system stability, protection, productivity, administration, or repair. This short selection of Progent's consulting services and practice areas will provide an idea of how Progent can help your company to enhance the business value of your computer network.



  • Progent has 20 years of experience assisting small and medium-size organizations to design, implement, optimize, administer, and debug computer networks that support remote workers. For details about Progent's consulting services for telecommuters, visit telecommuters expertise.

  • Progent has delivered online IT support assistance to organizations in every state in the country. Many of these customers have shown their high regard for Progent through testimonials to the high quality of Progent's service staff. Take a look at Progent's client testimonials to learn what they say about the quality of Progent's consulting services.

  • Progent's team of IT consulting experts can help large organizations to architect, deploy, and manage major rollouts of key Microsoft technology by providing support such as Active Directory and Azure AD design, Exchange Server 2019 management, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, SharePoint Server 2013 configuration, Teams integration, Skype for Business support, plus SQL Server 2016 integration and development and SQL Server 2014 application development. Progent has worked with some of the world's largest businesses to integrate technology based on Microsoft products and offers branch office IT supports for enterprises with branch offices in larger cities throughout the U.S.

  • Progent's Technical Response Center is dedicated to providing the best level of remote computer support available for both emergency as well as non-critical issues. For urgent issues that affect multiple users, key people, or a line-of-business application, the Technical Response Center is set up to respond within an hour. For standard issues, the TRC is committed to respond within two hours. Regardless of criticality, your ticket will be created promptly and accurately, you will be sent a confirmation from the trouble ticket system, and the TRC will check with you on each corrected problem to verify you are satisfied with the results and willing to close out the ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

  • Features of Progent's IT support packages include network evaluation to ensure that your environment complies with professional levels of security and online access, 24 x 7 network monitoring using Microsoft System Center Operations Manager to anticipate problems before they impact your organization, optional Help Desk Call Center Services from Progent's consulting staff, security auditing to help protect your network from malicious attack, installation of Service Packs and security patches for servers and applications, discounts on Progentís onsite troubleshooting services, and access to Progentís team of Microsoft and Cisco-certified network engineers and service specialists.

  • Progent is experienced in the architecture, setup, and integration of cohesive network systems by melding advanced technology from a range of top hardware and software companies. Services available from Progent include Microsoft technology consulting support, Cisco network infrastructure engineering, help with Apple Mac OS X, macOS and Apple iOS platforms, Linux integration, BlackBerry and other smartphone integration, VMware vSphere and vCloud deployment, Oracle database administration and development services, Citrix desktop virtualization consulting, and Juniper firewall configuration.

  • Progent's CISSP-premier cybersecurity experts can assist businesses of any size with any facet of information system security. Progent can create cost-effective security solutions that guard a small office against advanced threats or Progent can plan, deploy, and manage an end-to-end security environment for hybrid networks that accommodate local, remote, and mobile clients sharing IT resources spread over multiple physical datacenters and public and private clouds.

  • Progent's Microsoft-certified Windows 8.1 consultants can deliver a variety of IT outsourcing and co-sourcing services to help organizations of any size to maintain, manage, and repair environments that incorporate workstations, notebooks, tablets, or smartphones based on Windows 8.1. Progent's consultants can also provide Windows 10 migration support.

  • Progent can help you setup Windows Services for UNIX or Subsystem for UNIX-based Applications (SUA) to achieve co-existence between Windows and UNIX networks. SFU offers interoperability between Windows Server and various versions of UNIX based operating systems including Solaris 8 and 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. SFU allows you to share Windows folders via NFS and integrated authentication in native Windows Server Active Directory environments. SFU's Interix subsystem includes a full set of UNIX tools and shells, support for a single rooted file system, and an application development toolkit for porting applications.

  • System Center 2016 Operations Manager is designed to promote top performance and dependable uptime for key workloads by offering unified, cross-platform tracking of IT infrastructure installed across on-premises systems and private and public clouds. Progent's consulting team can provide advanced online and onsite support to help organizations of all sizes to plan, integrate, tune, update and troubleshoot Operations Manager 2016 solutions. Progent's SCOM 2016 consultants can help you to migrate to Operations Manager 2016 from older versions of Operations Manager or from different IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a cohesive IT management solution. Progent can also help you expand your SCOM 2016 scope to include infrastructure hosted on public clouds by providing Microsoft Azure integration consulting and Amazon AWS hybrid cloud solutions.

  • Progent offers the support of CISM Premier network security management experts. The Certified Information Security Manager (CISM) committee describes the core capabilities and global standards of skill that information security professionals are expected to learn. CISM gives executive management the assurance that consultants who have qualified for their CISM certification have the experience and knowledge to deliver effective cybersecurity management and support services.

  • Progent offers enterprise customers remote or onsite NetApp SAN consulting support for NetApp's entire family of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVauly continuous backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, cloud integration, virtualization, migrations, non-disruptive updates, system management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to help you to resolve issues with NetApp SAN storage deployments efficiently based on best practices.

  • Progent provides full and meaningful documentation of all service activity to ensure customers do not feel ďcaptiveĒ to their support organization. Progent sends email accounts of services immediately after completion of each support interaction, and also sends a printed copy along with monthly billings. Comprehensive network support reporting makes it easier for clients to transfer to a new support organization or assume more service duties internally. Good service reporting also give management the visibility required to determine the value of maintenance services and produce more realistic network budgets.



    More Facts

If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, or Fair Oaks and you are in need of technical support, IT outsourcing, or advanced services from a Microsoft or Cisco certified consultant, call 916-910-1200 or visit Contact Progent.



An index of content::


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    Progentís IT outsourcing packages offer economical network support for medium-size businesses. Whether it involves planning system architecture, setting up an in-house Help Desk or using an outside one, rolling out a new email system, monitoring your network, or building an on-line eCommerce application, outsourcing your network engineering services can reduce costs and eliminate uncertainties, allowing network support expenses to increase in a more moderate and manageable fashion than is feasible by amassing a bulky, knowledgeable internal network support staff. Progentís Outsourcing White Paper and flyers explain how Progent can help you create a secure and robust system architecture for your vital Windows-based applications including Windows Server 2008, Exchange Server, and SQL Server.

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    Progent's Jabber consultants can provide online or onsite expertise to assist organizations of all sizes to design, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers advanced expertise for the products, technologies and services that make up creating an end-to-end Cisco Jabber collaboration solution such as Cisco network appliances and management software, Microsoft 365 applications, Windows and Mac desktops, iOS and Google Android smartphones, SIP interfaces, Wi-Fi systems, security and compliance, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a cohesive collaboration ecosystem.

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    Cisco's Catalyst wireless controllers simplify the management of Wi-Fi networks by unifying the provisioning and management of wireless APs, optimizing wireless throughput by limiting the impact of RF congestion, enhancing Wi-Fi availability with fast auto-failover, and hardening security by identifying cyber threats and filtering network traffic according to user type and location. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi environment or implement an efficient transition to Cisco's modern Wi-Fi controller technology.

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    Small to middle size businesses can now get all the advantages of System Center Operations Manager 2007 and also have fast access to Progentís Microsoft and Cisco certified IT consulting experts. With Progent's economically priced network service programs, mid-size organizations can select a simple co-sourcing service program built around Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager to offer small and midsize business networks enterprise-class availability, security and performance.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and include centralized control of advanced security capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can help your organization to design and carry out an efficient migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's cloud-based services to create and centrally control network ecosystems that span branch offices, data centers, private clouds and public clouds.

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    Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, optimizing and fixing Microsoft SCOM environments and can provide organizations of all sizes advanced online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the performance and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also help you to import and customize System Center 2012 Operations Manager management packs based on best practices for tracking network infrastructure and both Microsoft and third-party apps and services. In addition, Progent can deliver responsive remote or on-premises technical support to assist you to fix serious issues uncovered by Microsoft SCOM 2012.

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    Cisco's Firepower Next Generation Firewalls deliver a significant performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and include unified control of modern cybersecurity features like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to plan and carry out an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's subscription-based security services to create and centrally control network environments that span branch offices, data centers, and cloud resources.

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    Progent's Cisco CCIE-certified network infrastructure consultants can help your organization to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it.

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    Fortinet next-generation firewalls (NGFWs) are industry leaders in offering best-in-class performance for SSL inspection. Progent's Fortinet FortiGate firewall experts can assist you to integrate your Fortinet firewalls to protect all your IT assets at the enterprise perimeter, within the data center, at branch locations, and at the cloud edge.

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    Progent's managed services for software/firmware update management offer businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your servers, endpoints printers, network appliances like switches and wireless access points, and Internet-of-Things devices such as sensors and robotics.

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    Windows 8.1 is engineered to power devices from smartphones and tablets to power-user desktops. An abundance of innovative capabilities, including its touchscreen interface and signature tile user interface, provide a broad range of benefits for organizations who know how to put them to work. Progent's Windows consultants can help bring your organization up the learning curve with Windows 8.1 and show you how to derive maximum competitive advantage from the product's many new and enhanced technologies.

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