California Central Valley
Citrus Heights, Rocklin, Auburn:
Computer Consulting Experts
Information Technology Services and Expertise
Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks
Progent's computer consulting for small businesses in Citrus Heights are concentrated on clients who need immediate and affordable help for system stability, security, efficiency, manageability, or recovery. This short list of Progent's consulting support services and practice areas will provide a sense of the ways Progent's team can assist your company to increase the competitive value of your information system.
- Global Information Assurance Certification (GIAC) was established in 1999 to certify the knowledge of IT security professionals. GIAC certifications are acknowledged by businesses and institutions throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer support for all of the network security services addressed within GIAC certification such as evaluating network vulnerability, event management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
- Progent's iPhone and iPad integration consultants offer affordable online assistance to assist your business to plan, deploy, and troubleshoot any aspect of your iPhone and Windows integration efforts and is available for short-term jobs to help you through specific technical bottlenecks or long-term engagements to help you finish business-critical initiatives on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you build or support a resilient, protected and efficient network infrastructure that is best suited to your mode of computing. Progent can also provide online and onsite training to show you how to manage and use your iOS devices in a secure, team-oriented environment that optimizes the business value of your information system.
- Progent has a long background providing a broad range of remote network support and urgent repair services to local governments and schools throughout the United States. Progent is one of the industry’s pioneers in providing expert remote IT consulting and has provided IT support to clients in all 50 states. (Refer to Progent's customer testimonials.) Progent's remote network consulting for local governments eliminates travel expenses and resolves issues faster than onsite support.
- Progent's Cisco CCIE-certified network technology consultants offer advanced online and on-premises consulting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that run the gamut from small businesses and campus LANs to enterprise data centers and public clouds. Progent can show you how to implement Cisco's rapidly evolving switch technology to realize the throughput, expandability, uptime, virtualization support, security and manageability demanded by your organization. To learn about Progent's consulting and support services for Cisco's extensive family of Catalyst switches, see Catalyst switch support. To find out about Progent's consulting services for Cisco's Nexus Series of switches, refer to Nexus switch consulting services. To learn about Progent's support services for Meraki switches, visit Meraki switches consulting and troubleshooting services.
- Progent's ransomware forensics analysis services involve discovering and describing the ransomware attack's progress across the compromised network from beginning to end. Progent's ransomware forensics consultants can preserve the evidence of a ransomware attack and perform a comprehensive forensics analysis without impeding activity required for operational resumption and data restoration. You can use Progent's forensics documentation to counter subsequent ransomware assaults, validate the cleanup of lost data, and comply with insurance and regulatory requirements.
- Progent is experienced in negotiating ransomware settlements with hackers. Negotiating an acceptable settlement is a complex exercise that requires a combination of real-word experience, IT knowledge and business acumen. It also requires working closely with the victim's IT staff and the insurance carrier, if there is one. Because the top goal of the ransomware victim is operational continuity, it is vital to deploy response groups that operate effectively, in parallel, and in close communication. Progent has the scope of IT knowledge and the deep bench of experts to supplement your IT support team and restore your network environment rapidly and affordably. for more details, see ransomware settlement negotiation expertise.
- Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business advantages of migrating to SQL Server 2017 and can assist you to plan and implement a smooth migration of your databases and applications to any deployment architecture including on-premises, cloud-hosted, or hybrid. Progent's consultants offer remote or on-premises support ranging from as-needed design assessment or troubleshooting to comprehensive project management to make sure your SQL Server 2017 project is carried out on schedule and within budget. In addition, Progent's SQL Server 2019 integration experts can assist you to migrate efficiently from SQL Server 2017 to a newer version of SQL Server. To learn more, refer to SQL Server 2017 migration consulting expertise.
- Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized as this added form of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. For more information about ProSight Duo identity authentication services, see ProSight Duo MFA two-factor authentication (2FA) services for access security.
- Progent can assist small and mid-size businesses to provision their offsite workforce with secure and seamless integration with cloud resources. To find out about ways Progent's consultants can assist you to configure robust Cloud access for their remote workers, visit cloud integration consulting services for teleworkers.
- Progent offers online instruction for a range of productivity applications. Progent's Webinar training covers topics that include Microsoft 365 Excel and Power BI business reporting, Microsoft 365 Word VBA development, Publisher collaboration, Outlook calendar sharing, Microsoft 365 Access programming, Microsoft Dynamics GP customization, Windows 10 configuration, and Windows 11 upgrading. Live online instruction provides the advantages of conventional classroom sessions, including immediate communication between students and trainers, but eliminates the expenses of travel and the challenge of trying to synchronize the schedules of teachers and trainees.
More Facts
If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, or Fair Oaks and you are in need of computer support, IT outsourcing, or high-level services from a Microsoft or Cisco certified consultant, call 916-910-1200 or visit Contact Progent.
An index of content::
Windows 10 Cortana Technology Consulting
Engineer Windows 10 Upgrade
Progent's Windows consultants can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Online and onsite assessment and migration support for Windows 10 available from Progent's experts include ROI analysis, project supervision, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile management and synchronization, telecommuter connectivity, data and identity security, streamlined provisioning and management, network design, wired/wireless convergence, business continuity planning, group and personal training for network management staff and end users, and ongoing consulting support.
Computer Consultant Microsoft SharePoint Server
Outsourcing Microsoft Office SharePoint Server 2013
Progent's Microsoft-certified consultants can provide small and midsize companies IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, teams and data. SharePoint Portal Server provides a common location for your employees or clients to access, organize, share and manipulate useful information, files, and software and to communicate with other people. It enables faster and more intelligent decisions, more efficient sharing across teams and more economical business practices. The primary goal of SharePoint Server is to bring together, in a productive way, all of the many sources of knowledge available within and outside an organization. Windows SharePoint Services join employees, clients, teams and projects with the data they've developed in a way that makes data convenient to locate, download and apply.
Microsoft Configuration Manager 2007 Configuration
SCCM 2007 Software Inventory Online Technical Support
Progent's Microsoft-certified consultants can help you to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, improve security and compliance, and increase productivity by making sure that critical applications stay up to date, managing licensing, and monitoring resource usage patterns to help you make smart purchasing decisions. Once your organization is ready to upgrade your SCCM 2007 device management ecosystem, Progent can help you to plan and carry out a smooth migration to SCCM 2012.
Consultants Supplemental Service Desk
Extended Call Desk Consulting Services
Progent's Microsoft certified experts offer several ways to help mid-size and large organizations develop an efficient and productive internal Computer Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process study and enhancement, executive reporting, education of in-house staff, and documentation of procedures. Progent's Software Evaluation and Integration Services help businesses sift through the various top level Help Desk application programs available and decide what products may be excessively costly, miss critical features, or align badly with your organization's business goals. Progent also offers short-term staffing for businesses who want to augment their in-house Help Desk staff for special projects or to substitute for absent or indisposed workers.
Top Non-stop Network Specialist
Top Rated Online Consulting Clustered Server
Progent's high availability network experts offer non-stop computing consulting, disaster recovery planning, network load balancing, 24x7 interoffice connectivity, fault-tolerant Internet interface design, non-stop data center support, and other high-availability networking support to help your small business design a 24x7 network for strategic applications. Progent possesses the knowledge and experience to design affordable, fault-tolerant networks by utilizing the expanding suite of Windows Cluster servers such as Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. Progent's Microsoft and Cisco certified consultants can help you build a fault tolerant mutli-location network with a completely redundant Internet connection and efficient system load balancing.
Progent Contact
Contact Progent
For small companies interested in Progent's IT outsourcing, design expertise, or troubleshooting services, call 800-993-9400 or e-mail information@progent.com.
Colocation Center Migration Onsite Technical Support
Colocation Migration On-site Technical Support
Colocation sites allow companies to share world-class data centers for hosting network hardware that runs mission-critical applications and services. Progent's Microsoft and Cisco certified consultants can assist your company with all facets of your colocation program including selecting and migrating to a colocation facility, designing system topology, specifying hardware, on-site and on-line maintenance, establishing offsite network management, and education your IT staff.
Microsoft ISA Server Support
Microsoft ISA Server Online Consulting
Progent's Microsoft-certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for information systems with many sites, mobile users, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants are available to assist your small business in designing and deploying a configuration of ISA Server 2000 or ISA Server 2004 that meets your information security needs without overly limiting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.
Solaris Online Migration Company
Sun Solaris Remote Consulting
Progent provides national remote help and consulting services for companies who operate UNIX or Linux environments or whose IT systems include a combination of UNIX/Linux and Microsoft technology. Remote IT help provides maximum return for your information technology dollar by protecting user productivity and shortening the time charged for computer repair services. Advanced remote support tools and experienced technicians and consultants combine to enable Progent to handle the majority of network issues without wasting time and expense by going to your location. In most of situations your network problems can be dealt with by telephone or via a combination of telephone support and remote network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISSP certified security specialists to help you with the toughest network issues.
Remote Microsoft 365 Networking Group
Largest Outlook 2016 Computer Network Consulting company
Progent's certified Office and Microsoft 365 consultants can help businesses to incorporate Office desktop and Microsoft 365 apps such as Excel, Office Word, PowerPoint, Outlook, Access, Project and OneNote into a seamless productivity solution that offers fast return on investment and enables better business outcomes. Progent can assist you to interface Office or Microsoft 365 apps with each other and with additional key Microsoft technologies such as SharePoint, Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent's consultants can also help you to resolve compatibility issues between various versions of Microsoft Office desktop and offers live online training to individual users and teams.
MS CRM Network Consultant
Customer Relationship Management On-site Technical Support
Microsoft CRM helps mid-market companies build profitable customer relationships. Integrated Sales and Customer Service modules allow in-house staff to share data to help promote selling success and deliver steady, efficient customer service. Progent can set up the optimal network environment, including mobile wireless access, to support MS CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can show you how to integrate Microsoft Dynamics CRM with your marketing or customer support data.
On-site Support Office SharePoint Server 2016
Integration Microsoft SharePoint Server
Progent's Microsoft-certified consultants offer organizations of any size consulting, technical support, and application development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web-based technology for efficiently connecting people, groups and information. SharePoint offers a common spot for your employees or clients to access, manage, distribute and manipulate useful information, documents, and applications and to communicate with one another. Microsoft SharePoint enables quicker and better decisions, more effective access across teams and more economical business practices. Windows SharePoint Services connect workers, clients, teams and projects with the information they've developed in a way that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint experts can help your organization to maintain your current SharePoint solution or migrate to the current release of SharePoint.
Cisco Security Design Companies
Outsource Cisco Router
Progent offers fast remote support from Cisco-certified CCIE networking consultants. Progent's CCIE consultants can link to your environment via advanced remote support utilities to provide quick and economical analysis and repair of urgent network issues.
CCIE Expert Certified Professional IP Communications
Cisco VoIP Phones and IM Outsourcing
Progent's Cisco certified networking experts offer advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
Codian Engineer
Polycom Video Conferencing Engineers
Progent offers the support of a senior specialist with years of hands-on experience installing, maintaining, and enhancing immersive telepresence systems from top-tier suppliers including Cisco/TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house IT support group, your ISP, and your video conferencing platform supplier to assist your company increase the business value of your telepresence ecosystem.
Specialist Internal Network Security Inventory
Network Security Scan Engineer
Progent offers small organizations two specially designed network security inventory packages that include, at a set price, remotely managed inventory scans of your security profile which are analyzed by professional information security engineers who assess the results of the scan, deliver unbiased evaluations of your existing network security, and offer recommendations for enhancements. Progent offers two complementary network security evaluation scanning packages for external and internal security testing that are priced to fit the budgets of small businesses while providing enterprise-class evaluations of your network's vulnerability to assault.
Biggest Technology Consulting System Center 2016 Virtual Machine Manager
Consultant Services System Center 2016 and Hyper-V Integration
Microsoft System Center 2016 delivers important enhancements for managing hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting staff offers advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
Windows 8.1 Work Folders Consultant Services
Consultant Services Windows 8.1 Training
Windows 8.1 is designed to run on devices from smart phones and slates to power-user desktops. An abundance of innovative features, such as touch screen interface and iconic live tiles GUI, provide a broad range of advantages for organizations who know how to put them to work. Progent's Windows consultants can help get your organization up to speed with Microsoft Windows 8.1 and show you how to derive significant business advantage from the operating system's many new and enhanced technologies.
Immediate Programming Microsoft BI Stack
SSAS Programming Firm
Progent can provide remote and on premises expertise to help your organization with any facet of business intelligence (BI) reporting ranging from troubleshooting or enhancing reports to planning and deploying an advanced business intelligence solution. Progent's BI experts can assist you to support your current reporting system, assist you to migrate reports and databases from an outdated reporting product to a current solution, and provide custom remote training to meet your specific needs. Progent's management reporting and analytics consultants can provide experience in the leading BI reporting and visualization platforms such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, Report Designer and Report Builder.
MSP360 Ultimate Backup Support
Consultant MSP360 Ultimate Backup
Progent's data protection experts can assist you to design, implement and administer a backup plan based on MSP360 Backup technology to protect your resources hosted on any major public cloud. Progent can provide end-to-end monitoring and remote management to prevent data loss caused by user mistakes, computer glitches, malicious insiders, and malware assaults like ransomware.
SQL Server 2019 Standard Support Services
Online Support Services SQL Server 2019 Machine Learning Services
Progent's certified SharePoint Server 2019 and SharePoint Online experts offer economical remote and on-premises expertise, software development, and technical support services for businesses of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist customers plan and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based infrastructure into a cohesive information management solution.
On-site Support Microsoft SQL Server 2017
SQL Server 2017 Express Network Consulting
Progent's Microsoft-certified SQL Server 2017 consultants can assist your organization to plan and implement a smooth migration from your existing SQL Server deployment to SQL Server 2017.
MCSE Expert Certified MySQL migration Consulting Services
Oracle database administration Specialists
Progent can provide cost-effective online access to an Oracle MySQL RDBMS administrator or application developer and can assist organizations of any size to configure and maintain MySQL in a robust network environment that provides advanced performance, expandability, and security. Progent also has proven skill helping businesses migrate applications from Oracle to MySQL.
Hornetsecurity Altaro 365 Total OneDrive Backup Professional
Online Help Hornetsecurity Altaro M365 OneDrive Backup
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered endpoints.
SCOM 2012 Cloud Monitoring Network Consultant
SCOM Resource Pools Integration Support
Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, optimizing and repairing SCOM environments and offer organizations of any size advanced remote or onsite consulting support for SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and set up Microsoft SCOM 2012 management packs according to best practices for tracking network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can deliver responsive online or onsite troubleshooting to help you to fix critical problems detected by Microsoft SCOM 2012.
Postini Technology
Award Winning Anti-Virus Technical Support
E-Mail Guard represents a comprehensive solution for defending against spam and virus attacks. E-Mail Guard handles the security and management of corporate email by offering constantly updated spam and virus filtering, policy management, content filtering, and defense against email-borne directory harvesting and DDoS attacks. E-Mail Guard also features tracking, management and reporting tools plus outbound email testing to let you fix your e-mail system and define and enforce corporate email policy.
VMware NSX Architecture Professionals
Consultants VMware vCloud Suite
VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Ekahau Pro Wi-Fi Network Design IT Consultant
Ekahau Wi-Fi RF Spectrum Analysis Support
Progent's Ekahau-certified Wi-Fi network design experts can help your business to plan, implement, optimize, manage and troubleshoot a Wi-Fi network adapted to your environment. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF signal measurement, Ekahau Analyzer for troubleshooting RF signal issues, and Ekahau Insights for monitoring the health of multiple Wi-Fi networks.
CRISC Certified Risk and Information Systems Control Technology Professional
Consultants CRISC Risk and Information Systems Control
Progent offers the services of a CRISC-certified risk management expert to help you to plan and implement an enterprise risk management (ERM) solution based on best practices identified by CRISC and geared to match your organization's risk appetite, business objectives, and budgetary guidelines.
CISSP Certified Security Consultants
CISSP Certified Security Consult
Progent's CISSP-certified network security experts can help organizations of any size with any facet of IT security. Progent can create cost-effective cybersecurity solutions that guard a small business against modern threats or Progent can design, configure, and monitor an end-to-end security environment for hybrid enterprise networks that accommodate local, remote, and mobile clients accessing IT resources distributed over multiple physical datacenters and public and private clouds.
MCSE Expert Certified Skype for Business Back End Server Consultants
Largest Skype for Business Edge Server Pool Engineer
Progent's consultants offer online and on-premises consulting services for companies of all sizes to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can help you to plan an on-premises, cloud or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Microsoft 365; set up high-availability mechanisms; interface Skype for Business with your PSTN gateway; and integrate other communication platforms such as Cisco UC. Progent's certified network security experts can help you design and verify a security strategy for your Skype for Business solution that meets government and industry requirements.
Great Plains Software Programming Company
eCommerce Programming Companies
For custom application development, Progent can supply software design experts to write line-of-business applications in areas such as eCommerce, web development, Microsoft Business Solutions products such as Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Microsoft IIS to create custom eCommerce applications based on Microsoft ASP.NET. Also, Progent offers expertise in a broad range of custom software development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Exchange Server 2000 Upgrade Online Support Services
Microsoft Exchange 2000 Upgrade Network Consultants
Progent is among the most expert network support companies for creating email and messaging solutions based on Microsoft Exchange 2000. Progent specializes in helping small and mid-size businesses derive the full advantages of Microsoft Exchange Server 2000 for typical situations including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 administration.
Remote Support Services Virtual Service Desk
Supplemental Help Desk Remote Support
Progent provides three basic kinds of Helpdesk support including Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco experts gives your clients convenient access to a dependable support resource with years of experience providing phone support and online troubleshooting for IT systems powered by Microsoft technology. Progent's concentration is on giving the support Help Desk a respected image as a key contributor to company performance. Progent's target is to resolve rather than merely record problems.
24/7 Small Business Wireless AP Computer Engineer
Small Business WAP351 Setup and Support
Cisco's Small Business family of APs are Linux-based devices designed as value-priced Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified wireless infrastructure consultants offer online or onsite integration and troubleshooting support to help your organization to plan, configure, upgrade, tune, administer and troubleshoot Cisco Small Business wireless AP environments of any size or topology.
Consultants Dynamics GP Continuum
Top Rated Consulting Services Dynamics GP Web Services
Progent's background delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to design custom line-of-business applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains reporting services can help you design reports that let you analyze your business more thoroughly, turning uncooked data into useful insights into your company and customers.
Consultant Services Tracking Service Costs
Computer Engineer Tracking Service Costs
Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by every staff member to each customer. The practice of documenting and organizing service records results in more efficient support and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
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