Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks
Progent's network support for small companies in the Citrus Heights area are focused on customers who need fast and economical assistance with network stability, protection, productivity, manageability, or repair. The following brief selection of Progent's consulting services and practice areas should provide an idea of the ways Progent's team can assist your company to increase the business value of your information network.
- Progent's Shared Service Desk allows your information technology group to split activity for support services transparently between your in-house network support resources and Progent's extensive roster of IT support engineers and subject matter experts. Progent's Shared Service Desk is a collaborative IT service solution based on ConnectWise Manage, the industry-leading Professional Services Automation tool for managing IT support requests, issuing trouble tickets, designating responsibility, monitoring status, and producing management reports. The cost for Level 1 support for Progent's Co-managed Help Desk service is typically below $18 per user per month. To learn more, see Progent’s co-managed IT Call Center services.
- Progent's seasoned VoIP experts offer Cisco UC560 consulting services to assist you to maintain your legacy UC500 VoIP gateway or design and implement a smooth migration to a modern IP telephony and voicemail solution.
- Progent's Amazon AWS cloud integration consultants offer cost-effective remote support to help businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Glacier for value-priced long-term archiving. Progent can assist you with every phase of Amazon AWS integration including needs analysis, preparedness assessment, architectural design and review, testing, configuration, centralized administration, performance optimization, software license management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN connections and can help you create cloud-based or hybrid networking models that seamlessly incorporate Amazon AWS cloud services. Progent can provide occasional support or Progent can provide project management outsourcing to help you migrate smoothly to the Amazon AWS platform.
- Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies over a quarter century of experience helping manufacturing, distribution and service companies to simplify supply chains and improve the efficiency of critical business processes to get products to market fast and meet customer commitments dependably. Progent offers the expertise of an ERP consultant with more than two decades of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite services that spans from as-needed guidance to end-to-end solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Amazon AWS integration, disaster recovery planning, and database administration. To learn more, refer to SyteLine/Infor CloudSuite Industrial ERP Expertise.
- Progent's Microsoft-certified consulting team members and experts in Virtual PC for Mac technology can assist you to integrate your Apple macOS and OS X systems with your Microsoft Exchange server through comprehensive Microsoft 365 Outlook for Mac support. Progent will make sure that your Microsoft Exchange Server is correctly configured and that WebDAV, LDAP and Outlook Web App or Web Access are properly enabled. Progent can also provide a broad range of Exchange support including systems integration, troubleshooting, security, remote access, system tuning, plus spam and virus protection and email encryption. Progent also offers customized one-on-one macOS education.
- Progent's Microsoft certified consultants can provide businesses of all sizes expert Microsoft SQL Server 2008 help. Microsoft SQL Server 2008 is a legacy web-ready database and data analysis package that allows the rapid development of enterprise-level business applications. SQL Server provides core support for XML and can query over the Internet and beyond the corporate firewall. In addition to offering consulting, maintenance and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your information network. Progent can also help your organization to carry out a cost-effective migration from SQL Server 2008 to SQL Server 2019.
- Progent's iPhone and iPad integration consultants offer cost-effective online assistance to help you to design, configure, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you get past specific technical bottlenecks or long-term engagements to help you complete large-scale projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you build or maintain a highly available, protected and scalable network infrastructure that is best suited to your computing model. Progent can also provide online or onsite training to help manage and use your iOS devices in a safe, team-oriented ecosystem that maximizes the strategic value of your information network.
- Progent's backup consultants offer help for a wide array of utilities and technologies that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux physical and virtual servers and desktops plus laptops and smartphones. Progent can help you with all major backup products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent also offers support for Acronis Backup and Recovery, MozyPro, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, HP Data Protector, and Oracle Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and mid-sized businesses as a low cost and fully managed service for secure backup/disaster recovery.
- Progent's hybrid cloud solutions consultants offer expert remote consulting to assist organizations of all sizes to connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective hybrid environments that can include Windows and Linux systems and apps in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging.
- ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn about Progent's ProSight family of managed services for small and mid-size organizations.
- Progent can assist small and medium-size companies to design, install, validate and maintain backup/recovery systems for remote workers. For details about Progent's backup/restore services for an at-home workforce, refer to backup/restore services for at-home workers.
- Progent's Ransomware 24x7 Hot Line is designed to guide you to carry out the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware expert can help you to identify and isolate infected servers and endpoints and protect clean assets from being compromised. If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
- Progent has put together two ultra-affordable service bundles intended to enable small companies to get a professional security assessment from a certified security consultant. With Progent's External Security Inventory Scan, a security expert administers an extensive examination of your network from outside your company firewall to determine potential weaknesses in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Scan, an engineer runs a network scan from an authorized computer within your firewall to evaluate vulnerabilities to inside threats. The two security inventory packages are configured and executed from a protected external site.
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If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, or Fair Oaks
and you are looking for computer help, information technology outsourcing, or high-level expertise from a Progent engineer,
call 916-910-1200 or visit Contact Progent.