Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda
Progent's certified professionals can provide a wide array of engineering and support assistance for information environments based on any combination of Microsoft, Cisco, Apple Mac, or Linux technologies. Services available to small and mid-size organizations in the Concord neighborhood by Progent's team of Microsoft engineering experts include:
- The ASA 5500-X Series of firewalls with Firepower Services provide substantially more value than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network experts can help you to maintain your legacy PIX or ASA 5500 firewalls and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your company to design, deploy, optimize, administer and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.
- NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with synchronous replication to deliver fast, zero data loss disaster recovery between datacenters that are as far as 300km away from one another. Progent offers online or on-premises access to a NetApp MetroCluster consultant who can help your business to plan, deploy, manage, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that meets your technical requirements and budget. Progent can make sure you follow leading practices for installing your MetroCluster environment by providing guidance with tasks such as assigning disk pools and shelf IDs, arranging plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, setting up a configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery system to verify adherence with information assurance standards and regulatory requirements.
- Progent's Helpdesk outsourcing and co-sourcing services enable companies to reduce costs, improve productivity, and adapt quickly to sudden changes in business environments. Progent's Outsourced and Co-sourced Help Desk Call Center services deliver significant budgetary and productivity advantages in comparison to a Help Desk Call Desk composed of an in-house technical support team. The cost for Level 1 IT support for Progent's Shared Help Desk service is typically less than $18 per user per month. For details about the benefits of Progent's Outsourced Help Desk Call Center services, visit Progent's outsourced IT Call Desk benefits.
- Progent's WatchGuard consultants can show you how to deploy WatchGuard Firebox Firewall/VPN security gateways that fit your network security needs and budget. Progent can help you to manage legacy WatchGuard firewall appliances or upgrade to current WatchGuard Firebox firewall solutions. To learn more about Progent's consulting and support services for WatchGuard security gateways, see WatchGuard firewall integration consulting.
- The ProSight Active Security Monitoring service offers small and medium-sized businesses the advantages of the same ransomware defense tools implemented by many of the world's biggest corporations including Netflix, Visa, and NASDAQ. By providing in-line malware blocking, classification, mitigation, repair and analysis in one integrated platform, Progent's ProSight ASM reduces total cost of ownership, streamlines management, and promotes rapid resumption of operations. The next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform."
- Progent can provide the support of an accredited video conferencing consultant with expertise deploying technology from the leading telepresence providers such as Cisco/TANDBERG, Polycom, and LifeSize and can help your company to plan, install, upgrade, or maintain a telepresence environment that preserves your investment and optimizes the strategic value of your IT system. Progent can also provide the services of infrastructure engineers who can help companies of all sizes to build and troubleshoot a communications network that delivers the speed, reliability, protection, and expandability required to support your telepresence solution.
- Progent’s BI reporting experts can provide online and on premises consulting to help your organization with any phase of business intelligence reporting from troubleshooting or enhancing reports to designing and deploying an advanced BI solution. Progent's BI consultants can help you to maintain your existing BI system, assist you to upgrade databases and applications from an outdated reporting product to a modern one, and provide as-needed online training to meet your specific requirements. Progent’s management reporting consultants offer expertise in all popular business intelligence reporting tools such as the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Builder.
- Progent can assist small and medium-size businesses to implement efficient endpoint management and monitoring tools for administering endpoints used by teleworkers. To find out about ways Progent's consultants can help your organization to manage the endpoints of your at-home workforce, see solutions for managing and monitoring the endpoints of your telecommuters.
- Microsoft ISA Server 2006 and the newer Forefront TMG 2010 are discontinued software solutions that contain an application-aware firewall able to protect networks from outside and internal attacks. Both of these platforms perform in-depth inspection of network protocols to uncover threats that frequently eluded legacy firewalls. Microsoft ISA Server was replaced by Microsoft Forefront TMG 2010, which was built on ISA Server's architecture while providing a number of improved features. Forefront TMG 2010 has in turn been retired by Microsoft, and the security functions offered by the platform are now usually taken over by purpose-built hardware devices from companies that include Cisco, Barracuda, Palo Alto Networks, Juniper, and WatchGuard. (See Cisco ASA 5500-X Firewall with Firepower Services integration and management.) Progent offers online Forefront Threat Management Gateway support services and ISA Server 2006 expertise to help you manage and debug your older firewall environment, and Progent can help you to migrate efficiently to a modern security platform by providing system design, integration, tuning, IT staff training and debugging.
- Progent's System Center 2012 Virtual Machine Manager consultants can assist organizations of any size to manage, optimize and troubleshoot your current SCVMM 2012 ecosystem. Progent also offers Virtual Machine Manager 2016 migration consulting to help your organization to plan and execute a smooth migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to benefit from new assurance capabilities, high availability VMM storage options, and other enhancements. In addition, Progent can help you to migrate to more modern releases of SCVMM such as System Center 2019 VMM and System Center 2022 VMM.
- Progent's Co-managed Help Desk service permits your IT team to split activity for Help Desk services transparently between your in-house support staff and Progent's extensive roster of certified IT service technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk is a joint IT support system built around ConnectWise Manage, the leading Professional Services Automation platform for managing IT service calls, generating tickets, designating responsibility, tracking status, and producing management analytics. The cost for Level 1 support for Progent's Co-managed Help Desk service is typically less than $18 per user per month. For details, see Progent’s co-managed IT Service Desk services.
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If your small business is in Contra Costa County
and you are looking for computer help, information technology outsourcing, or advanced services from a Progent engineer,
call 925-362-2400 or visit Contact Progent.