Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's information technology consulting services for small businesses in Concord are focused on customers who need quick and affordable help with system reliability, security, productivity, administration, or repair. The following brief selection of Progent's consulting services and technical experience should give you a sense of the ways Progent can help you to increase the business value of your computer network.



  • Progent's Windows Server 2019 high availability (HA) cluster consultants and Windows Server 2016 disaster recovery consultants can assist you to design a disaster recovery system built aroundMicrosoft's modern failover clustering tools such as Cluster Operating System Rolling Upgrade, Cluster Sets for deploying and managing massive high availability scale-out clusters, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance storage clusters using commodity hardware, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, economical deployment of a stretch cluster quorum witness based on the Microsoft Azure cloud.

  • Progent's most popular enterprise consulting include design, piloting, setting up and repairing IT environments based on Microsoft technologies by offering services such as complex Active Directory and Azure AD configuration, Exchange Server 2019 management, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting, MS SQL Server application programming, and Oracle DBA support and application development. For application and network monitoring and management, Progent offers Microsoft System Center 2016 planning and support, System Center 2016 Operations Manager (SCOM 2016) deployment, and Microsoft System Center 2016 Configuration Manager (SCCM 2016) design and integration. For Windows 8.1 expertise, Windows 10 planning consulting, and Exchange Server 2013 upgrades, Progent can help with planning and also offers on-premises assistance in deployment at locations in major cities throughout the U.S. Progent's large group of Cisco CCIE-certified network consulting engineers can assist large organizations to resolve chronic network issues impacting the stability or responsiveness of mixed-platform networks. Progent's CISA, CISSP, and CISM certified security engineers can perform an independent and comprehensive network security evaluations to help large businesses meet regulatory security requirements.

  • Progent can give your organization online access to Microsoft Exchange 2016 migration support, certified Exchange 2013 consulting experts, Exchange Server 2010 consultants and Exchange 2007 Server consultants to design a fault-tolerant email system that includes protected email connectivity throughout your company. For mobile workers with handheld computing devices, Progent offers Apple iOS and Android smart phone integration support and Blackberry administration expertise.

  • Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that incorporates over 25 years of experience assisting manufacturing and distribution organizations to simplify complex supply chains and improve the efficiency of key processes in order to bring products to market fast and adhere to customer commitments dependably. Progent can provide the expertise of an ERP consultant with over two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or onsite services that spans from as-needed guidance to solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Microsoft 365 integration, training, and DBA services. For more information, refer to SyteLine/Infor CloudSuite ERP Consulting Services.

  • VMware's NSX virtual network technology enables you to build complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high level of automation independent of the physical components making up the underlying IP network. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also permits non-intrusive testing for site recovery, updates and patches and can produce reports to verify full service recovery, validate SLAs and demonstrate compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can quickly restore the entire logical network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist your organization to design, configure, test and administer a DR solution powered by VMware SRM and VMware NSX.

  • Progent's certified MS Exchange 2016 Server migration consultants and Exchange 2013 consultants can provide low-cost online and on-premises support to implement your upgrade to Exchange Server 2016 or Exchange Server 2013, produce thorough documentation of your new messaging environment, educate your network support team and users to get them up to speed quickly on Exchange Server 2016 or Microsoft Exchange Server 2013, and provide continuing administrative services and technical help.

  • ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out about Progent's entire ProSight line of affordable outsourced network management services for small and mid-size organizations

  • System Center 2016 Operations Manager (SCOM 2016) helps to promote top performance and dependable uptime for critical workloads by providing unified, cross-platform monitoring of IT infrastructure deployed throughout local datacenters and private and public clouds. Progent's SCOM consulting team can provide world-class remote and onsite support to assist businesses of any size to design, integrate, tune, enhance and troubleshoot SCOM 2016 solutions. Progent's SCOM 2016 consulting experts can help your company to migrate to Operations Manager 2016 from older releases of Operations Manager or from other monitoring products, or integrate a variety of monitoring systems into a cohesive infrastructure management ecosystem. Progent can also help you extend your SCOM 2016 scope to include infrastructure based in public clouds by delivering Microsoft Azure consulting and Amazon AWS hybrid cloud solutions.

  • Microsoft SQL Server 2016 introduces significant enhancements in performance, scale, data security, high-availability, mobile computing support, and built-in BI. New features include PolyBase for handling relational and non-relational databases in one appliance for big data applications, R language support, Always Encrypted mode, Mobile Report Publisher, and seamless control over local and cloud-based operations and services. Progent's Microsoft-certified SQL Server 2016 consultants can provide online and on-premises support to assist organizations of any size to design, implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Skype for Business, and SCOM.

  • Progent's Microsoft Gold-certified Windows Server 2019 experts can assist your organization to design and carry out an efficient migration to Windows Server 2019 using an on-premises network architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with self-hosted Windows Server 2019. To learn more, see Microsoft Windows Server 2019 upgrade consultants.

  • Progent's short-term staff augmentation services allow businesses to meet sudden increases in demand for IT support personnel without incurring the expense and delays that come with identifying and recruiting experienced technical help and without adding to your permanent head count. To learn about Progent's temporary IT staffing services, visit Progent's temporary IT staffing services.

  • Even though the Microsoft Small Business Server product line is no longer offered by Microsoft, this software bundle is still in wide use. Progent provides a range of Microsoft Small Business Server support services for all versions of the product. Also, Progent's Windows Server Essentials consultants can assist your organization to assess the potential benefits of moving from a locally hosted environment powered by Small Business Server version 2011 or earlier to a more cloud-centric network by carrying out an upgrade to Windows Server Essentials and to Microsoft's cloud-based application software. Whether your servers and applications are hosted on an on premises datacenter, in the Microsoft Cloud, or across a mix of of environments, Progent offers full-service consulting, troubleshooting, and software design and programming services for Microsoft's core business products including Windows Server, Exchange, SharePoint, and SQL Server. .

  • Progent's business software consultants can help your company to install an e-commerce system that is protected, reliable, and responsive. Progent can also help you to create a web site that is integrated with your sales and inventory applications to reduce the cost and improve the reliability of web-based B2B, business-to-consumer, or buy-side to sell-side commerce. Progent can help you design specialized web applications using industry standard programming utilities or tailor off-the-shelf programs so that they accommodate your special business needs. For database-driven applications, Progent offers the expertise of certified Microsoft SQL Server programmers, Oracle developers and DBAs, MySQL consultants, and Microsoft Access application programmers.



    More Facts

If your small business is in Contra Costa County and you are looking for computer assistance, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified professional, call 925-362-2400 or visit Contact Progent.



An index of content::

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    Progent can supply small companies with an information management professional who can act as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you integrate appropriate technology to enhance business operations so they align better with your business goals. Your company can create and implement a well conceived IT plan without incurring the cost of a full-time senior IT executive.

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    Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to each customer. The practice of detailing and archiving service activity results in more effective support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

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    If your company computer system combines Linux technology technology with MS Windows, Progent can help you to incorporate your IT resources into a unified network that allows all your operating systems to run side by side for easy management, transparent information exchange, high dependability, enhanced throughput, and tight security. Progent's Linux and MS Windows coexistence assistance offerings feature IT architecture integration and service, support for Windows services for UNIX, online server monitoring and administration, online network support and troubleshooting, on-site technical support, and Help Desk support.

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    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Small businesses who work with familiar independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient.

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    Progentís Co-managed Help Desk service makes it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

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    Progent can deliver a broad array of affordable services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can offer onsite or remote technical support for individual machines or laptops or work with you to plan and implement a company-wide rollout of new or updated OS software and applications. Progent can also provide engineers and technicians to help you to plan for and complete a site relocation or consolidation organized to produce minimal interruption to your productivity.

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    Microsoft Dynamics GP allows you to grow and control your company more efficiently by offering easy availability of decision-driving information and a rapid return on investment. Dynamics GP offers major business benefits such as its ability to extend the reach of your organization, handle your accounting, computerize financial operations, standardize procedures across your company, refine inventory control, enhance order accuracy, expand sales and minimize turnaround time, and maximize cash flow. Progent can help you set up and maintain a robust, secure server and network foundation to support Great Plains, and can offer expert Microsoft Dynamics GP consultants to help you derive the full advantages of your Dynamics GP software.

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    The knowledge and experience of Progent's certified Windows Server consulting team, with an average of over 10 years of work in Microsoft integration, assures you success in identifying the version and configuration of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with planning, deploying, managing and supporting powerful IT solutions powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 Server or Windows NT.

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    Stealth penetration testing is an important part of any overall network security strategy. Progentís security experts can perform extensive penetration checks without the awareness of your organization's internal network support resources. Stealth penetration testing shows whether existing security defense tools such as intrusion incident alerts and event log analysis are properly set up and actively monitored.

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    Progent offers technical services for medium size companies with 100 to 250 network clients. The mid-size company or office has traditionally been an underserved segment of the market for IT support expertise. The cost structures and service delivery models of major outside support firms make them too costly for the typical mid-size business or small medium business (SMB), which commonly relies on a modest IT budget with which to maintain an IT network whose complexity and sophistication are frequently comparable to the networks of much bigger companies. Progent's support delivery model, which takes full advantage of online service, virtual network technology and proactive server monitoring, significantly reduces the network maintenance costs of an SMB while offering the small organization with enterprise-level support from certified, IT consultants knowledgeable in a wide array of small business technologies. If your medium size company or small business is looking for the quality of network help needed by a medium size organization without budgeting enterprise costs, call Progent.

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    Progent's Microsoft and Cisco premier network engineers offer expert support for a broad range of technologies and can deliver that assistance online anywhere in the U.S. or in person in major cities throughout the United States and anywhere in California. Progent offers online help for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that incorporate a combination of Microsoft and UNIX-family platforms. Progent also can provide access to the help of Cisco CCIE network engineers for the toughest connectivity problems, as well as the the support of CISSP and CISM-qualified security consultants to assist with complex security planning and problem solving. Progent has delivered remote network support to companies in every state in the U.S.

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    Progent can show you how to prepare and implement a smooth move to Microsoft Dynamics GP so that you retain your information, improve your security, modernize your management reporting, take full advantage of Microsoft Office support, and minimize productivity disruption by designing and following a sensible migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains users so you don't lose productivity. Progent can improve your company reports and management analytics by providing Crystal Reports help, FRx assistance, and Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to produce specialized business software and eCommerce programs that integrate transparently with Microsoft Dynamics GP.

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