Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's computer support services for small and mid-size companies in the Concord vicinity are concentrated on clients who require quick and affordable help for network dependability, security, efficiency, manageability, or recovery. The following short list of Progent's engineering support options and technical experience should provide an idea of how Progent's team can help your company to increase the competitive value of your information system.



  • Fortinet next-generation firewalls are industry leaders in offering best-in-class throughput for SSL inspection. Progent's Fortinet firewall experts can assist you to deploy your Fortinet security appliances to safeguard your IT assets at the network perimeter, within the data center, at branch locations, and at the cloud edge. To find out more, refer to Fortinet firewall integration consultants.

  • The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to block or recover quickly after a ransomware attack. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

  • Progent's certified Microsoft 365 Excel consultants can assist your company to create state-of-the-art Excel-powered programs or provide 1-on-1 education in the sophisticated capabilities of Office Excel desktop and Microsoft 365 Excel. Progent's consultants can also help your business to build and maintain a safe, robust network and communications architecture to host your Microsoft Excel applications. Progent's SharePoint consultants can show your company how utilize Excel Services to extend the power of Excel by integrating interactive Excel spreadsheets into management intelligence portals and scorecards. Progent's Microsoft Dynamics 365 specialists can demonstrate how to share data between Microsoft 365 Excel and other platforms by providing expertise like Microsoft Dynamics GP/Great Plains custom programming and Microsoft Dynamics 365 Business Central business management software integration.

  • Progent's Cisco-certified SIP trunk consultants and Cisco CUBE configuration consultants can assist your business to plan, integrate, manage, debug and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent can provide cost-effective remote or onsite support to help companies to move smoothly to a modern unified communications ecosystem that delivers fast return on investment. Progent's certified Microsoft collaboration consultants can help you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business Server or Lync Server for connectivity to a SIP-based IP PSTN trunk.

  • Progent can help small and mid-size companies to implement IP voice platforms to give their at-home workers the advantage of transparent extensions of the company phone network. For details about ways Progent can assist your telecommuters to integrate and debug VoIP solutions, go to IP voice consulting services for an at-home workforce.

  • Progent's backup experts offer help for a broad array of utilities and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux servers and workstations plus notebooks and handhelds. Progent can help you with leading backup products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability solutions. Progent can also provide help with Acronis Backup and Recovery, MozyPro, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, and Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized businesses as an affordable end-to-end solution for reliable backup/disaster recovery.

  • Microsoft ISA Server 2006 and its replacement Forefront Threat Management Gateway are discontinued software solutions that include an application-layer firewall able to protect networks from external and inside attacks. Both platforms perform in-depth examination of Internet protocols to uncover threats that routinely evaded legacy firewalls. ISA Server 2006 was replaced by Microsoft Forefront TMG 2010, which was based on ISA Server's architecture while delivering a number of enhanced capabilities. Forefront TMG 2010 has subsequently been retired by Microsoft, and the security functions provided by the product are now typically taken over by dedicated physical appliances from vendors that include Cisco, Barracuda, Fortinet, Juniper, and WatchGuard. (See Cisco ASA Firewall with Firepower Services configuration and support.) Progent offers advanced Forefront Threat Management Gateway maintenance and Microsoft ISA Server consulting services to help you manage and troubleshoot your legacy firewalls, and Progent can help your organization to upgrade smoothly to a more current firewall solution by providing planning, configuration, tuning, training and troubleshooting.

  • Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have certain mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can assist you with any phase of designing, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can provide occasional support to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is successfully completed on time and within budget. To find out more about Progent's consulting support for integrating Microsoft 365 and on-premises Exchange environments, see Microsoft 365 integration with on-premises Exchange.

  • Progent has put together two low-cost service packages designed to enable small businesses to receive an impartial security assessment from a premier security consultant. With Progent's External Network Security Inventory Scan, an engineer administers a comprehensive test of your IT infrastructure from outside your firewall to determine potential risks in the security posture you expose to the outside world. With Progent's Internal Security Inventory Scan, a security expert runs a system scan from a secure machine inside your company firewall to evaluate your exposure to internal threats. The two security inventory packages are configured and run from a protected remote site.



    More Facts

If your small business is in Contra Costa County and you are looking for computer support, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant, call 925-362-2400 or visit Contact Progent.



An index of content::


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    Progent's Citrix experts can help your business to plan, install, administer, and support a virtualized application delivery solution based on XenApp. Progent's Cisco CCIE network engineers can help you optimize your network infrastructure for delivering server and client-side applications, and Progent's datacenter management and support experts can help you to administer and support an off-site datacenter that features high availability, advanced security, and rapid recovery.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist your business to halt the progress of an ongoing ransomware attack. Call 800-462-8800

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    Progent's certified Windows Server 2000 consultants offer computer help and IT consulting services for the complete family of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows 2000 Server integration, update, and troubleshooting services include system design, deployment, project management, local and off-site support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.

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  • Microsoft Exchange Server 2010 Migration Specialists
    Microsoft Exchange Server 2010 Migration Consulting

    Progent offers comprehensive support for each phase of your Microsoft Exchange 2010 upgrade with services that include end-to-end project management services, site readiness preparation, project design and documentation, specification of all new software and hardware required, suggested vendor sourcing, pilot testing at client site or at Progent's test lab, managing transitional coexistence between Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, deployment of the solution, deactivating the old servers, and training for client's support group and end users.

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    Progent can provide the affordable support of online Internet connectivity consultants to help your company to assess or update your ISP services so your Internet connectivity solution aligns with your business needs. Support services provided by Progent include assessment of your existing bandwidth use, vendor and service plan analysis and selection, network provisioning, and overseeing a seamless switchover to a different carrier and/or service plan. Network provisioning can include enhancing existing routers and configuring additional ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol architectures.

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    Progent's Linux consulting experts provide small companies and developers help with administering and supporting Linux systems that coexist with Microsoft-powered technology. Progent can give your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide array of expertise provides you with an easy one-stop consulting firm to help you create and maintain a protected and reliable cross-platform network and communications environment that allows Linux and Microsoft interoperability by combining Windows with leading Linux derivatives including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Progent has 20 years of experience assisting small and mid-size companies to design, deploy, tune, manage, and debug IT networks that incorporate at-home workers.

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    Progent's ProSight family of managed IT services are intended to offer organizations who maintain small in-house IT support teams with affordable help from world-class management tools and technical expertise. Advantages of the ProSight catalog of managed IT services include flat-rate network management costs, automation of common administrative processes, continual absorption of the latest information technology, graceful migration from older systems to up-to-date solutions, improved fit between computer technology with business goals, guidance from veteran network experts, and freeing up management to concentrate on business instead of fast-evolving information technology.

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    Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup solution can incorporate a custom-designed physical storage device built by Barracuda or a software-based appliance with similar features but which utilizes your own storage hardware. Barracuda Backup safeguards critical business data generated locally, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting support services to assist you to design, integrate, manage and repair a backup and disaster recovery system built on Barracuda Backup.

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    Progent's Microsoft-certified consultants offer online or onsite support to help companies of any size to plan, deploy, administer, and troubleshoot a backup/recovery solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from earlier releases of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud, or hybrid datacenters. Progent can provide as-needed help for fixing particularly stubborn issues, or comprehensive project management services. Progent's consultants can also assist your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.

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  • Configuration Hornetsecurity Altaro VM Backup Local
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    Altaro VM Backup from Hornetsecurity offers small organizations a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted architectures and also supports low-cost cloud backup to Microsoft Azure storage. Headline capabilities include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection with backup intervals as little as five minutes for reducing your exposure to data loss, advanced encryption, item-level restore options for specific files and emails, support for Windows Cluster Shared Volumes and vCenter for managing larger deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live VMs without downtime. Progent is a certified Altaro partner and can provide a broad range of services to help you to plan, deploy, manage and troubleshoot a backup/restore system based on Altaro VM Backup software.

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    E-Mail Guard is Progent's affordable anti-spam and virus protection managed service that gives small businesses world-class protection from spam, viruses, DHA attacks, and other types of email-borne attacks on IT networks. E-Mail Guard is built on Postini's Perimeter Manager, a full library of web-based spam filtering and virus defense services that ward off email attacks before they can penetrate the corporate firewall. Perimeter Manager also allows administrators track and control their e-mail systems, regardless of server platform, hardware technology, or data center location.

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    Google Cloud Compute Engine solutions Services

    Progent can provide affordable online and on-premises consulting to help businesses of any size to migrate all or part of their core network infrastructure to Google Cloud Platform services. This can save management hassle and equipment expense and enable the use of Google's state-of-the-art AI and machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, system design, pilot testing, deployment, centralized administration, performance tuning, licensing management, backup/restore solutions, and security strategies.

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    Implementation Microsoft Windows 11 Upgrade

    Progent's Microsoft-certified Windows 11 experts offer a range of services for Windows 11 such as cloud and hybrid integration, mobile management, telecommuter access, security and compliance, streamlined provisioning, and Help Desk support services.

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    Microsoft has made a strong effort to enable transparent hybrid environments that combine Microsoft 365 Exchange Online and local Exchange systems. This permits you to have certain Exchange mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of planning, integrating and debugging your hybrid Exchange network. Progent's Exchange consultants can deliver as-needed expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is successfully completed on time and on budget.

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    Progent's IT outsourcing services provide economical network consulting for medium-size organizations. Whether it involves designing system infrastructure, setting up an in-house Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your network, or building an on-line eCommerce application, outsourcing your network engineering services can reduce expenses and minimize risks, permitting IT service expenses to increase in a more linear and manageable fashion than is feasible by amassing a large, all-purpose internal network support staff. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to create a protected and robust system foundation for your vital Windows-based business software such as Windows Server 2008, Microsoft Exchange Server, and Microsoft SQL Server.

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  • Cisco ASA 5500-X Firewall Remote Support
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    Progent's Cisco-Certified technology consultants provide experienced PIX Firewall consulting services covering architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack protection, and secure access services. Extending from small, easy-to-install desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a healthy level of protection, performance and reliability for information networks of all sizes. PIX firewalls are build around a proven, purpose-built platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and networking services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive management solutions. Progent's Cisco consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

  • Wireless Site Survey Integration Support WLAN Site Survey Technology Consulting
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  • Work at Home Security Network Consultant Offsite Workers Cybersecurity Online Troubleshooting

  • Exchange 2003 Network Engineer
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    Progent's expert consultants can show you how to design and implement an efficient in-place Exchange Server 2003 upgrade strategy that minimizes network disruption, simplifies ongoing service requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multiple server or multi-site migrations, Progent offers the knowledge and experience to complete your project quickly and economically. Progent's Exchange Server 2003 support, repair, and design offerings include assistance with the configuration of outside vendor enhancements of Exchange 2003 Server that are in keeping with your business needs.


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