Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services


Progent's IT consulting for small and mid-size companies in the Hayward area are focused on clients who need immediate and affordable help with network stability, security, productivity, manageability, or repair. This short list of Progent's engineering support services and technical experience will provide a sense of the ways Progent can help you to enhance the competitive value of your computer network.



  • Progent's founder and chief technologist, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 40-year computer industry veteran and has been responsible for the creation and implementation of hundreds of innovative information technology solutions based on Microsoft technologies. Mr. Kent established Progent in order to meet the needs of smaller organizations who can't justify the cost of supporting a large IT team but who still require information networks with enterprise-class reliability, protection, and responsiveness.

  • Progent's Microsoft System Center consulting experts have more than 15 years of background integrating, maintaining and troubleshooting the key components included with System Center and can help you to design, configure, maintain, and repair your Microsoft System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent also can provide System Center 2016 migration planning and support to assist you to transition to a newer version of Microsoft System Center. In addition, Progent can help you to migrate to more modern releases of System Center such as System Center 2019 and System Center 2022.

  • Progent's simplified per-minute billing policy has no complicated contracts, retainers or hidden charges. Many other companies have minimum billable time or other additional fees that increase support costs. For remote support from Progent during regular business hours, you pay only for the actual time spent working on your problem. If it only requires ten minutes to fix your problem, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you pay exclusively for the time when Progent's expert is actually on-site working on your problems. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you might be billed for our expertís travel time, but never an increased emergency rate. Because Progent maintains a large pool of engineers located throughout the entire service territory, an available consultant is typically close by to help. Progent can also provide onsite support to the majority of zip codes in the United States within one business day of answering a support call. Progent's remote support group has delivered assistance to small companies in every state (See Progent's nationwide testimonials.)

  • Progent's Microsoft-certified Windows 11 experts can provide a range of services for Windows 11 such as Microsoft 365 solutions, mobile device management and synchronization, telecommuter access, security and compliance, streamlined deployment, and Help Desk Call Center support. Progent can also assist you to plan and implement an efficient migration from Microsoft Windows 10 to Windows 11. For details, see Microsoft Windows 11 planning and integration services.

  • Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner and more secure AD implementation. Both versions also provide the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include easier management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. To learn more about ProSight Network Audits and to see sample reports, visit ProSight Network Audits.

  • Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager (CUCM), is a unified voice messaging platform that accelerates teamwork by offering flexible set of alternatives for retrieving voice messages within a framework that is easy to implement and maintain. Cisco Unity Connection lets you read and manage voicemail from your email inbox, browser, Cisco Jabber, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Unity Express (CUE), offered in select Cisco Integrated Services routers, offers affordable voicemail, integrated messaging, interactive voice response, and automated-attendant functions for small to mid-size businesses (SMBs) and enterprise satellite offices with as many as 500 users. Progent's Cisco-premier CCIE network consulting experts can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to make sure your voice messaging solution continues to deliver significant business value.

  • Progent can help small and mid-size businesses to design, deploy, validate and manage data protection systems required for remote workers. To learn about Progent's backup/restore services for a remote workforce, refer to data protection consulting services for a remote workforce.

  • ProSight WAN Watch network infrastructure monitoring and management service makes it simple and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn about the entire ProSight portfolio of low-cost managed services for small businesses

  • It is common for small office multi-site communications networks to have no redundancy in case of Internet line failures. Progentís multi-site connectivity consultants can help small organizations create fault tolerant Interoffice connectivity via fully redundant networks with transparent failover. Progentís Cisco-certified Cisco Certified Internetwork Experts can plan and implement fault tolerant Inter-office connections supported by zero-downtime EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over can provide economical non-stop interoffice networking.



    More Facts

If your small business is in the San Francisco East Bay area and you need computer help, IT outsourcing, or top-level expertise from a Progent engineer, call 510-300-1400 or visit Contact Progent.



An index of content::


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  • Microsoft ISA Server 2006 Outsourcing
    Internet Security and Acceleration Server 2006 Help and Support

    ISA 2006 is a multi-functional gateway that provides a fully integrated application layer firewall, virtual private network (VPN), and web caching platform for securing the Internet-facing applications of any sized business against a wide range of attacks. Progent's certified Internet Security and Acceleration Server 2006 support professionals can show you how to plan, rationalize, pilot, install, configure and support the any version of ISA Server on your network.

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  • ProSight Email Virus Filtering Specialist
    Email Quarantine Technology Professional

    Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.

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    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware.

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  • Data center Monitoring Remote Troubleshooting
    Microsoft System Center OpsMgr 2012 R2 Configuration

    Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, enhancing and repairing System Center Operations Manager environments and offer companies of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that delivers the performance and resilience needed to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs according to best practices for tracking network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or onsite technical support to help you to fix critical problems uncovered by System Center 2012 Operations Manager.

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    Progent's Help Desk management and co-management service programs help organizations to cut costs and enhance productivity.

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    Small to middle size companies can now get all the benefits of Microsoft System Center Operations Manager and also have fast access to Progent's Microsoft certified network consulting experts. With Progent's economically priced IT service packages, mid-size businesses can select a simple co-sourcing package based on System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager 2007 to provide small and midsize company information systems world-class reliability, security and performance.

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    Microsoft has made a strong effort to enable seamless hybrid networks that integrate Microsoft 365 and on-premises Exchange systems. This permits you to have specific mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of planning, implementing and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can provide as-needed expertise to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is successfully completed on time and within budget.

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  • Microsoft Exchange 2013 Technology Consulting
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    Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and supporting email systems for companies in the and throughout the United States. Progent provides economical Microsoft Exchange Servers consulting services to ensure that your email system offers protection, service continuity, easy connectivity for off-site and mobile users, efficient administrative utilities, and seamless integration with telecommunications. Progent provides expertise and support services for Microsoft Exchange 2016 Server, Exchange 2013 Server, Microsoft Exchange 2010 Server, Exchange 2007 Server, Microsoft Exchange 2003, and MS Exchange 2K Server. Progent can also help small or mid-size businesses to migrate to MS Exchange 2016 Server or Microsoft Exchange 2013.

  • Flex Series Wireless Controller IT Consulting Wave 2 wireless controller Remote Support Services

  • Setup and Support MFA and Single Sign-on (SSO)
    Multi-factor Authentication Support and Help

    Progent's Duo service plans incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices.

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    Helpdesk for At Home Workers Computer Consultant

    Progent has 20 years of background assisting small and mid-size companies to design, implement, tune, manage, and debug IT networks that support a remote workforce.

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    Ekahau Analyzer Wi-Fi Network Troubleshooting Engineer

    Progent's Ekahau-certified Wi-Fi experts can help you to design, implement, enhance, manage and debug a Wi-Fi solution adapted to your facilities. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF signal analysis.

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    Meraki Support

    Progent's Cisco-certified Wi-Fi technology consulting experts can help organizations to deploy, manage, and debug Cisco wireless devices such as Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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    Progent's Cisco wireless IP phone configuration and troubleshooting experts offer online and on-premises support to help you create and administer a Cisco wireless VoIP phone solution by providing services that can range from debugging the set up of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.

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    Progent's application developers have worked for two decades with .NET technologies and the Visual Studio development environment and can build or modernize .NET apps rapidly and at low cost.

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  • Integration Support Microsoft Exchange Server 2010 Migration Exchange 2010 Upgrade Support and Integration
  • Largest Exchange 2003 to Exchange 2010 Upgrade Services MCSE Expert Certified Consultant Exchange Upgrade

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    Progent's Test and Training Lab located at the QTS Data Center can be used for piloting line-of-business applications, creating efficient migration methodologies, evaluating and optimizing performance, planning or validating disaster recovery solutions, resolving compatibility problems, and building training environments for the latest technologies. For Progent clients without adequate internal resources to assemble proper test environments, the lab reduces capital costs and engineering risk and helps keep critical network projects on schedule.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it.

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  • Azure hybrid cloud solutions Consultancy
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    Progent can assist businesses of all sizes to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and reduce equipment investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to evaluate the benefits and limitations of various cloud networking models you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and local apps and resources and ensure that you sidestep the typical errors small organizations make when moving to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and to integrate iPhones and iPads and Google Android handhelds.

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    Progent applies no initialization fee and asks no monthly commitment for services provided during normal working hours. Progent's small granularity eliminates large invoices for fast solutions so you will not be forced to allow simple problems to fester.

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    Progent can assist small and mid-size companies to deploy and debug conferencing technology to allow their teleworkers to interact productively with fellow workers and clients.

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    Progent's certified Windows Server 2019 consultants can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 offers major enhancements in scale, performance, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.

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    Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices.

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  • Remote Monitoring and Reporting Engineer
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    Remote continuous monitoring, automated alarms, and actionable analytical reporting are vital to maintaining the health of your IT system and avoiding preventable and expensive disruptions. Remote Monitoring and Management solutions have advanced to the point that companies of any size can get a level of protection that was previously limited to enterprises. Progent offers several RMM options available as low-cost service packages designed to assist your company to detect and resolve a most IT network issues before they can impact your business.

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    Immediate Live Online Office Word Education

    Progent's webinar training classes provide small companies the cost savings, ease, and versatility of virtual learning plus the effective pedagogic methods of experienced instructors who utilize the latest technology to simulate live, interactive classrooms. Progent offers remote education for popular desktop applications including elements of Microsoft Office suite such as Microsoft Excel, Word, Publisher, and Project: Dynamics business accounting and management information software such as Microsoft Dynamics GP (Great Plains); as well as other leading desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.

  • Setup and Support Microsoft Exchange Upgrade Microsoft Exchange Upgrade Help and Support
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