Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Progent's network consulting services for small organizations in the Monterey vicinity are concentrated on customers who need immediate and economical assistance for system reliability, protection, productivity, manageability, or repair. The following short selection of Progent's engineering services and practice areas should give you a sense of the ways Progent can assist your company to increase the competitive value of your computer system.



  • Progent's Virtual Help Desk Call Center support services are an integrated extension of your in-house IT service staff. Virtual Help Desk can include high-end call center features such as a special telephone number with customer-specific greeting. Progent can also rout calls automatically to staff technicians who are specifically provisioned and trained to handle your account. Also, Progent's Helpdesk staff can manage trouble tickets from any client trouble ticket software for transparent integration with your in-house support services group. Benefits of Progent's Virtual Network Support Helpdesk services include professional Microsoft Helpdesk expertise the minute you call, seamless extension of your internal resources, front-line support for urgent client problems, and by-the-minute billing.

  • Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size company's production servers in an environment that delivers the highest degree of dependability and scalability and is also easy to transfer to any data center. Progent's Private Cloud hosting and management services are built upon mature virtualization techniques that allow small companies with multi- platform IT systems to economize significantly on the costs of capital equipment, infrastructure support, and network management while achieving world-class fault tolerance and an unprecedented level of vendor flexibility. Find out more about Progent's ProSight portfolio of managed services for small businesses.

  • If you incorporates Cisco appliances, you may be using an old release of IOS, the operating system powering most Cisco router as well as current switches from Cisco. Cisco often publishes upgrades to IOS to correct bugs, plug security gaps, or improve functionality. However, upgrading Cisco IOS or other Cisco operating systems can be tricky, depending on your Cisco device and your network environment. For example, there may be limitations of internal RAM that could cause a new OS release to execute incorrectly. Progent's Cisco CCIE network engineers offer a broad variety of support services associated with upgrading Cisco IOS or any other Cisco OS such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent can perform version audits of your router software, propose appropriate upgrades, prepare Cisco appliances, transfer software images/, configure and verify your Cisco software, optimize throughput, resolve issues, and train your IT staff how to take advantage of any important new capabilities.

  • Progent's Juniper Networks-certified network consultants can help your company to plan and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and migrate efficiently from outdated equipment to the latest releases. Progent's Junos OS consultants can provide expertise with Juniper's flagship network operating system to enable you to streamline the administration and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software products and can help organizations manage environments that include a combination of Juniper's OS platforms.

  • Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Cisco Unified Communications Manager Express (CME) to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps that include Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving QoS, configuring SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE VoIP networking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

  • Progent offers affordable access to an Oracle expert for Oracle database administration support or an Oracle software programmer. Progent can help you to develop effective mechanisms for critical Oracle database administration tasks such as performance tuning, backup/recovery strategies, and information security, or train your IT personnel to use industry best practices for streamlining various administration procedures. Progent can also offer the services of a PL/SQL programmer to assist you to design, tune, troubleshoot, or migrate Oracle programs that can vary from forms to database-powered web commerce sites. Progent offers experience using Oracle SQL Developer, SQL *Plus, and JDeveloper and can also help you to optimize existing SQL programs by utilizing Oracle's SQL Access Advisor.

  • Progent's seasoned VoIP experts offer Cisco UC520 consulting support to help you to maintain your legacy UC500 VoIP system or design and implement a smooth migration to a current VoIP solution.

  • Progent's Microsoft-certified Office Excel and Office 365 Excel consultants can provide a broad range of remote support services to assist your organization to design, develop, test, install, administer, and troubleshoot business applications powered by any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help you to upgrade your current Excel applications to the latest releases of Excel, support Excel on Apple iOS and Google Android mobile devices, and identify and fix compatibility problems between various releases of Office Excel. Progent can provide on-demand support to clients who need a fast solution to a specific issue related to Office Excel and Progent can also provide full project management support for upgrading or developing line-of-business applications based on Office Excel. Progent's affordable webinar training for Office Excel can be customized to address the special requirements of individual users or teams.



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If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are in need of computer support, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified professional, call 831-600-4300 or visit Contact Progent.