Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services


Progent's certified professionals knows how to deliver a broad array of engineering and technical support assistance for IT environments powered by any mix of Windows, Cisco, Apple macOS and OS X, and Linux technologies. Network support services offered to small and mid-size companies in the Monterey vicinity by Progent's staff of seasoned consulting experts include:



  • Ongoing verification, testing, and optimization of data restoration are vital and often overlooked requirements for proper disaster readiness. In the event of a disaster like a ransomware breach, these recovery drills can be the difference between a temporary period of downtime and an existential crisis to a business. Progent's Altaro VM Backup consultants can assist you to create a program for periodically validating, testing, and enhancing your recovery procedures in order that you can keep your backup strategy current and minimize the impact of a disastrous event.

  • Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, assigning responsibility, screen sharing, progress tracking, problem resolution, and and metrics. Intended for small organizations with few if any full-time service personnel for end users, Progent's Help Desk Services provide online support at a substantial savings from Progent's regular Level 1 desktop service rates. Progent also offers rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, visit Progentís online desktop Call Center services for small organizations.

  • Progent's hybrid cloud solutions consultants offer expert remote consulting to help businesses of all sizes to integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective hybrid ecosystems that support Windows and Linux systems and applications in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging.

  • Cisco Unity Connection, a seamless extension of Unified Communications Manager, is a converged voicemail system that accelerates productive collaboration by offering flexible set of alternatives for accessing calls and messages within an environment that is simple to implement and administer. Cisco Unity Connection lets you access and manage voice messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, integrated messaging, IVR, and greeting services for small to mid-size businesses (SMBs) and corporate branch offices with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE network consulting experts can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting support to ensure that your voice messaging solution gives you significant competitive advantage.

  • Progent's Cisco-certified Wi-Fi experts offer comprehensive support for Cisco's Wi-Fi products by delivering services that includes Cisco Aironet Wi-Fi AP configuration support, Cisco Small Business 100/300/500 wireless access points consulting, Cisco Catalyst 9100 Series Wireless APs system planning, configuration, and management consulting, Cisco Meraki wireless access point integration and consulting services, and Cisco wireless controller integration.

  • Progent's Technical Response Center is dedicated to providing the highest quality of online computer support services available for both urgent and standard problems. For emergency problems that impact multiple users, key individuals, or a mission-critical program, the TRC will engage in less than an hour. For standard problems, the TRC will respond within two hours. In all cases, your ticket will be generated quickly and correctly, you will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you on each corrected issue to verify you are satisfied with the resolution and willing to close out the ticket. Learn more about Progent's TRC Customer Commitment.

  • Progent's Office Access consultants offer affordable remote consulting services for all editions of Office Access including Access desktop and Access Web App and can provide advanced support for application development, database migration, performance tuning, report design, and troubleshooting. Progent also can provide tailored online training for Office Access application programming and DBA services.

  • Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-powered devices intended as entry-level wireless solutions for light workloads. Progent's Cisco CCIE wireless infrastructure consultants offer online or onsite integration and debugging support to assist your organization to design, implement, update, optimize, manage and troubleshoot Cisco Small Business Wi-Fi access point environments of any size or topology. To find out more about Progent's consulting services for both current and legacy Cisco Small Business 100, 300 and 500 series of WiFi APs, refer to Cisco Small Business WiFi APs configuration and troubleshooting.

  • For enterprise project management support, Progent can provide the services of senior information technology experts with decades of experience as IT project managers for program development, information systems deployment, and process engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer advanced management expertise to help enterprise customers to adhere to leading practices to ensure that development or deployment projects are successfully completed on time and within budget.

  • Progent can provide the support of a Microsoft Cloud Solutions Architect to help you to plan a smooth move to Microsoft 365 customized for your IT environment. Before presenting this migration plan, Progent's cloud consultant will carry out a set of investigative exercises that include running utilities such as IdFix, the Exchange Best Practices Analyzer (ExBPA), and specialized scripts for reviewing your AD, messaging, and Mobile Device Management (MDM) setup. Critical information that cannot be discovered with these methods will be found via interviews with your IT team. Find out more information about Progent's Microsoft 365 cloud migration consulting.

  • Progentís Wireless Site Survey assists you to design and install a wireless LAN customized for your environment, offering you a wireless solution that has the reception, speed, capacity, Quality of Service, security, and hand-off ability your company requires. Progent's predictive wireless design services can be carried out offsite and utilize cutting-edge RF modeling and analysis software to plan an efficient Wi-Fi LAN. Progentís on-premises wireless survey features onsite walkthroughs, RF and data protection audits of your current wireless network, analysis of your site's layout, measuring for RF contention, signal propagation modeling, identification of the best locations for customer-specified Wireless APs. Location and integration services for Wi-Fi access points include Cisco Aironet wireless AP consulting, Cisco Small Business Wi-Fi access points consulting, Catalyst 9100 Series WiFi 6/6E access points system design, Cisco Meraki Wi-Fi AP configuration and consulting services, and Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration.



    More Facts

If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are looking for computer support, IT outsourcing, or high-level services from a Progent engineer, call 831-600-4300 or visit Contact Progent.



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    Remote server management cards offer network administrators full control of a server without the requirement for a personal presence. Using these server management cards, all console screen data plus keyboard and mouse operations are transferred to an off-site session to an IT professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can help you to plan, deploy, and support a fault-tolerant company network that incorporates remote management cards and Progent can use these remote management cards to deliver low-cost off-site technical help. Progent has experience with a number of remote server management cards including Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote server management cards.

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    If your company is producing Linux-based applications in an environment that includes Microsoft Windows-based servers, desktops, and office applications, Progent can provide comprehensive network support outsourcing that frees you to focus on your field of high-value know-how without the constant distraction of maintaining your business network. Through the use of automated network monitoring and by delivering remote and on-site support when your company needs it, Progent offers an economical way for maintaining an information network that provides high dependability, security, and performance. Progent's Linux developer assistance offerings feature comprehensive information technology outsourcing, virtual infrastructure, remote and on-premises service and troubleshooting, 24x7 monitoring, and Helpdesk support.

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    Years of experience providing Microsoft expertise and Cisco network consulting has allowed Progent to build a unique capability for supporting branch offices that need IT service with the responsiveness common to with small firms but which offers effective communications, thorough documentation, and compliance with corporate IT protocols. If your enterprise maintains a branch office located anywhere in or any area served by Progent's consultants, Progent can offer a wide array of in-person and on-line IT support services and system architecture expertise.

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    MS Office Communications Server provides IM and presence in an extensible, world-class package offering advanced protection, seamless compatibility with popular Microsoft software, an expandable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. Communications Server offers cost savings and improved business efficiencies, enhanced worker output, and stronger intellectual property security. Microsoft Communications Server has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence consultants can provide online and onsite support and mediation help for your Office Communications Server environment and can assist your organization to evaluate the advantages of migrating to Skype for Business. Progent can also help you to plan and execute a smooth upgrade that will add significant strategic value to your IT system

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    Progent's Microsoft-certified consultants can help organizations of any size to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; plan, deploy, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help your business to move from an earlier edition of SCVMM or from another management system, and Progent can assist you to optimize and repair your existing SCVMM environment to make sure you get maximum business value.

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    Progent's Microsoft-certified consultants have 20 years of background designing, installing, and supporting messaging systems for businesses in the and across the United States. Progent offers affordable Microsoft Exchange Servers consulting services to make sure that your email environment features protection, high availability, easy access for off-site and wireless users, efficient management utilities, and seamless integration with telecommunications. Progent offers expertise and support services for Exchange 2016 Server, Microsoft Exchange 2013 Server, Exchange 2010, Microsoft Exchange 2007 Server, Exchange 2003, and Microsoft Exchange 2K. Progent can also help small or medium businesses to migrate to MS Exchange 2016 or MS Exchange 2013 Server.

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    Progent's Microsoft certified support team can help you design and deploy a smooth in-place Exchange Server 2007 migration plan that minimizes productivity disruption, simplifies ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multi-server or multi-site migrations, Progent offers the knowledge and experience to finish your move rapidly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include expertise with the configuration of third-party add-ons to Microsoft Exchange Server 2007 that are best aligned to your business goals.

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    Progent's software experts have worked for 20 years with .NET tools and the Visual Studio development environment and can create or modernize .NET apps quickly and at low cost.

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    For large organizations, Progent can supplement internal network support staffs by offering world-class experience in supporting critical Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server help. For the nationwide or global enterprise with branches, Progent can perform as a transparent local supplement of corporate network management. Progent's enterprise support services include company-wide security, remote branch office support, network design, Sarbanes Oxley conformance, project planning, and world-class service for multi-site network environments powered by Enterprise Windows 2000. Progent can offer on-site consultants and specialists to assist with a campus move or branch move, or a system architect to help with building or utilizing an Internet Data Center or Hosting Facility.

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    Progent's Microsoft-certified consultants offer small and medium size businesses enterprise-grade consulting support for Systems Management Server 2003 and System Center Configuration Manager, Microsoft's standard tools for update and configuration management. System Center Configuration Manager 2007 is Microsoft's new name for the update management platform formerly known as SMS Server. System Center Configuration Manager 2007 offers a variety of enhancements to SMS Server including comprehensive automation, integrated Windows Vista Windows Server 2008 awareness, NAP security support, and device driver management. Progent's Microsoft certified engineers can show you how to use SMS Server or System Center Configuration Manager effectively for automated OS and application software deployment, security patch administration, software tracking, and software license compliance. Progent's engineers can also assist you to migrate smoothly from Systems Management Server to Configuration Manager 2007.

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    Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts offer remote or onsite integration and troubleshooting support to help your organization to plan, configure, update, tune, manage and debug Aironet Wi-Fi access point environments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity solution that is simple to administer and scale. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and configuration of Aironet wireless access points to accommodate your specific workplace design, construction, and anticipated network traffic.

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    Cisco's Catalyst wireless controllers streamline the management of wireless LANs by unifying the configuration and management of wireless access points, tuning Wi-Fi performance by limiting the impact of radio frequency congestion, improving Wi-Fi availability with fast failover, and strengthening security by identifying cyber threats and filtering traffic content based on user type and location. Progent's Wi-Fi consultants can help your business to configure Cisco wireless LAN controllers to manage wireless networks of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's latest Wi-Fi controller technology.

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    Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.

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