Silicon Valley Morgan Hill, Gilroy:
Computer Consulting Professionals Information Technology Services and Outsourcing
Onsite Service Available in Morgan Hill, Gilroy
Progent's experts knows how to provide a wide selection of engineering and technical support assistance for computer systems powered by any mix of Windows, Cisco, Apple Mac, and Linux/UNIX platforms. Network support services offered to small companies in the Morgan Hill area by Progent's staff of Microsoft and Cisco certified engineering experts include:
- Among the popular online Cisco router support services available from Progent's certified Cisco experts include configuring domain name, IP addressing, routing maps, logging, security logon banner and user accounts; setting up iBGP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing configuration, and line settings; updating router's IOS image; validating failover; troubleshooting VPN problems; creating a network diagram and documenting configuration; plus policy and availability strategy.
- Progent's Microsoft certified Windows 7 upgrade consultants can help your company to manage and maintain Microsoft Windows 7 PCs. Progent's consultants can also help you to estimate the likely business advantages of moving to Microsoft Windows 8.1 or Windows 10. If it fits your business strategy to upgrade, Progent's Windows 8 upgrade consultants and Windows 10 deployment consultants can help you to plan and implement a non-disruptive upgrade to Windows 10.
- Progent's Technical Response Center (TRC) is committed to delivering the best level of online computer support services available for urgent as well as non-critical issues. For urgent issues that impact many workers, vital individuals, or a line-of-business program, the Technical Response Center can engage in less than an hour. For standard problems, the TRC is committed to respond in two hours or less. Under any circumstance, your trouble ticket will be created quickly and accurately, you will be sent a confirmation from the ticketing system, and the TRC will contact you on every resolved issue to confirm you are satisfied with the resolution and willing to close out the ticket. Find out more details about Progent's Technical Response Center Customer Commitment.
- Progent offers convenient, quick, and economical access to Cisco CCIE support professionals. CCIEs are recognized networking experts who are awarded this prestigious certification only after thorough examination by Cisco. CCIEs can handle the most complex problems associated with network design, deployment, troubleshooting, and service. Progent’s CCIE consultants work closely with Cisco engineers in analyzing issues with Cisco's IOS platform and devising workarounds or acquiring software updates to resolve problems. Progent can provide fast contact with a CCIE by phone so you are able to receive instant assistance for complex network troubles that are affecting business efficiency but are outside the expertise of your usual network service providers.
- VMware's NSX virtual network platform enables you to build entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the complete virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM and VMware NSX.
- Progent can provide System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize and simplify the management of your PCs along with your Cloud-connected mobile devices. Progent can help you to migrate smoothly to Configuration Manager 2016 from a legacy device management platform or assist you to enhance your current SCCM 2016 environment to accommodate your changing IT requirements.
- Progent's Microsoft Project Server and Project Online experts offer in-depth support in implementing and operating all editions of Microsoft Project and can deliver a wide variety of affordable remote consulting services based on industry best practices to assist organizations of any size to get all the benefits of this leading project management solution. Consulting support available from Progent include system planning, installation and migration, strategies for secure collaboration among onsite and offsite users, network infrastructure optimization, and customized webinar training classes.
- Progent has extensive experience delivering a broad range of online IT consulting and urgent troubleshooting services to local governments and school districts across the United States. Progent is among the industry’s pioneers in providing advanced remote IT consulting and has delivered IT solutions to organizations in all 50 states. (Refer to Progent's client testimonials.) Progent's remote IT consulting for local governments saves travel costs and resolves issues more quickly than on-premises service calls.
- In performing information technology projects for large clients, Progent uses a phased approach based on defined milestones in order to adhere to budgets, tight schedules, and technical objectives while minimizing system disruption. Progent's methodology utilizes proven industry project management standards based on the sound practices defined by the Microsoft Solutions Framework (MSF) and includes project requirements, design steps, proof of concept piloting, design adjustment based on pilot experience, and expertly managed deployment. All phases are documented to provide a detailed historical record of technical services provided and to assist in ongoing system maintenance.
- Progent can help small and mid-size businesses to configure endpoint device security protection systems and deliver response services required for a remote workforce. For details about Progent's security protection services for a remote workforce, refer to endpoint device security defense consulting services for remote workers.
- Progent produces full and meaningful documentation of all support work to make sure customers don’t ever feel like a hostage to their IT service company. Progent sends e-mail accounts of services immediately after finishing each service task, and also provides a printed copy along with monthly invoices. Complete IT service reporting makes it easier for clients to move to a different support organization or take on more support duties internally. Good support documentation also provides IT managers the information needed to assess the quality of support services and develop better informed IT budgets.
- Progent's easy per-minute billing policy requires no complicated contracts, retainers or hidden charges. Many competitors have minimum billable time or other extra charges that drive up support costs. For remote support from Progent during regular working hours, you pay only for the time spent resolving your issue. If it only takes ten minutes to solve your problem, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are billed only for the time when Progent's team member is actually on-site working on your problems. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you may be billed for our expert’s travel time, but never an increased emergency rate. Because Progent has a large pool of engineers located within the entire service territory, an available expert is typically close by to help. Progent can in addition provide on-premises technical support to the majority of zip codes in the U.S. within one business day of receiving a service request. Progent's remote support group has delivered assistance to small companies in every state (See Progent's customer testimonials.)
- Progent can assist small and medium-size companies to deploy efficient endpoint management and monitoring tools for administering endpoint devices operated by at-home workers. To find out about ways Progent's consultants can help your business to manage the remote endpoints of your telecommuters, go to solutions for managing the remote endpoints of your teleworkers.
More Facts
If your small business is in Morgan Hill, Gilroy or anywhere in the Silicon Valley area and you need computer help, IT outsourcing, or top-level expertise from a certified Progent professional, call 408-465-8400 or visit Contact Progent.
An index of content::
Small Business Private Clouds Engineer
Virtual Server Private Cloud Hosting Specialists
Progent's Private Cloud Hosting and Management service offers complete hosting of a small organization's servers in a solution that delivers the maximum level of availability and expandability and is also easy to migrate to any data center. Progent's Private Cloud Hosting services are built on mature virtualization platforms that enable small and midsize businesses with multi- platform environments to economize significantly on the costs of capital investments, system support, and network management while benefiting from world-class fault tolerance and an unmatched degree of vendor independence.
FAQ about Microsoft MCSE Telecommuting Jobs
FAQ about Cisco Consulting Remote Support Jobs
To see answers to common enquiries about becoming employed by Progent, refer to Employment at Progent Questions and Answers.
IT Consultants Co-managed Help Desk
Supplemental Call Center On-site Support
Progent's Standard Help Desk Services offer a complete solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Help Desk services are provided at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
System Center Configuration Manager Network Consulting Services
VMware Workspace ONE Endpoint Management Support Outsourcing
Progent's network consultants can assist you to streamline desktop PC change and update deployment by providing expertise with administration solutions such as System Center Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services (WSUS).
Microsoft Exchange Server 2010 Upgrade Services
Microsoft Specialist Exchange 2003 to Exchange 2010 Upgrade
Progent's Microsoft and Cisco-certified network engineers can assist your organization to determine the benefits of Microsoft Exchange 2010 for your company and can help you to plan and carry out an efficient migration to Microsoft Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange 2007 that will offer fast ROI by increasing your productivity, cutting the expense of hardware and support, simplifying administration, and consolidating your vital communications technologies.
Collocation Migration Consultant
Collocation Migration IT Services
Colocation data centers make it possible for businesses to share enterprise-class data centers for hosting computer hardware that runs mission-critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your small business with all aspects of your colocation strategy such as selecting and migrating to a colocation site, creating system architecture, specifying hardware, on-premises and remote maintenance, establishing offsite system administration, and education your support staff.
Juniper Junos J-Web Security Organization
Juniper Junos CLI Security Consultant
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
24x7 WatchGuard Firebox T15 Firewall information Systems Audit
WatchGuard Firebox M670 Firewall Testing
Progent offers support expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and maintain a WatchGuard Firewall appliance that aligns with your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.
Consulting Services OS X Remote
Mac Online Technical Support Engineer
Progent offers nationwide online help and troubleshooting services for companies who run macOS and OS X environments or whose information systems feature a mix of Apple Mac and Microsoft technology. Progent's consultants offer Mac clients a variety of services such as desktop assistance, migration to the latest version of macOS from other earlier editions of Apple macOS or OS X, plus expertise with Mac application software. Progent can also assist you with iPhone and Apple iPad integration and management, or moving to iCloud services. Online network consulting provides optimum leverage for your information technology budget by protecting user productivity and limiting the time charged for computer analysis and repair. Advanced online access tools and skilled service specialists and engineers allow Progent to handle the majority of IT problems without wasting time and money by traveling to your location. In most of cases your IT problems can be dealt with over the phone or via a mix of phone help and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP certified security professionals to assist you with the most difficult system problems.
Problem Escalation Through Teamwork Outsource
Emergency Best Practices Network Support Technician
Progent’s team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, at the forefront of IT service, executing a broad range of technical tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems rapidly.
XTML Contract Development
Contract Programmer Web Commerce
If you want to update your production web site, create internal websites for purposes such as human resources or worker training, establish a high-impact web presence for a new business, or write enterprise-class, data-driven specialized web applications, Progent can provide talented and experienced web designers. Progent's consultants can also help you design and manage a safe, robust server and communications network, including remote and wireless access, to support your web solutions.
Small Business IT Consulting Firms Midsized Office
Midsize Company Solution Providers
Progent provides IT services for medium size businesses with 100 to 250 network clients. The mid-size business or work group has traditionally been an underserved segment of the market for network consulting expertise. The cost structures and support access practices of major outside service firms make them excessively costly for the ordinary mid-size business or small medium business (SMB), which usually has a modest IT budget with which to support an IT system whose advanced technology and sophistication are often similar to the information systems of much bigger companies. Progent's service delivery model, which takes full advantage of remote support, virtual office technology and 24x7 network monitoring, significantly lowers the network maintenance costs of a small-medium business while providing the small company with big-company service from certified, world-class experts with background in a broad range of small business technologies. If your mid-sized company or small business is searching for the quality of IT help appropriate for a mid-size organization without budgeting enterprise costs, you need Progent.
Help Desk Call Center IT Consulting
Microsoft and Cisco Certified Help Desk Engineer
The Help Desk support delivery model used by Progent's Technical Response Center offers small and midsize organizations an dependable option to dependence on independent consultants by offering extensive expertise shared by numerous support groups, optional 24x7 availability of urgent help, fast escalation to appropriate experts for solving even the most difficult problems, support consistency and reliability, quick follow-up enforced by veteran service managers, a selection of easy-to-use techniques for requesting support tasks, and a high level of process visibility made possible by trouble ticket tracking and accessible through a web portal.
Comprehensive Event Management Online Support
Microsoft Operations Manager Integration Support
Medium-size businesses can get all the advantages of Microsoft System Center Operations Manager 2007 and have quick availability of Progent’s Microsoft and Cisco Premier network support experts. Thanks to Progent's affordably priced network support packages, medium-size businesses can select a basic co-sourcing service program based on Microsoft Operations Manager 2007 with network monitoring, automated warnings, comprehensive system analysis, Help Desk support, and online service. For businesses with line-of-business applications who need zero-downtime networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager to offer mid-size business networks world-class reliability, security and performance.
Urgent Amazon AWS hybrid cloud integration Engineer
Development Firm Amazon AWS cloud services integration
Progent can provide cost-effective remote support to assist businesses to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design, testing, configuration, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.
24-7 Specialist Google Cloud AI Building Blocks
Top Consultancy Google Cloud solutions
Progent can provide cost-effective remote and onsite consulting to assist organizations of any size to move all or part of their core network infrastructure to Google Cloud Platform services. This can save management hassle and equipment costs and allow the use of Google's state-of-the-art machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, preparedness evaluation, architectural design, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security strategies.
Microsoft Certified Expert Hybrid Office 365 integration IT Services
Office 365 Portal Technical Support Services
Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Office 365 Exchange Online and local Exchange deployments. This permits you to have specific mailboxes hosted on your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of designing, implementing and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange specialists can deliver as-needed support to help you resolve challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is completed on schedule and within budget.
Microsoft Office Network Consulting Organization
After Hours Microsoft Office 2003 Outsourcing IT Support
Progent's pricing policy is to charge for remote support and on-premises help by the minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.
Security Company Stealth Penetration Testing
Penetration Testing Cybersecurity Firms
Stealth intrusion testing is an important part of any overall IT system security strategy. Progent’s security experts can perform thorough penetration checks without the knowledge of your organization's in-house network support staff. Unannounced penetration testing shows whether current security monitoring tools such as intrusion detection alerts and event history monitoring are properly set up and consistently observed.
Risk Mitigation Technical Support Services
Consulting Risk Mitigation
Progent's disaster recovery planning and business continuity engineers can show you how to design a disaster recovery plan in case of an IT system catastrophe. Progent can show you how to define a comprehensive disaster recovery plan that includes periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized professionals can also show you how to create an affordable, high-availability network architecture that addresses reliability issues involving a wide array of infrastructure technologies and procedures.
ProSight Email Security Gateway Technology Professional
ProSight Email Content Filtering Consult
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.
Technology Professional CRISC Certified Risk and Information Systems Control Architect
Engineers CRISC Certified Risk and Information Systems Control Auditor
Progent offers the services of a CRISC-certified risk management consultant to assist your company to design and deploy an enterprise risk management (ERM) solution based on best practices identified by CRISC and geared to align with your company's risk tolerance, business objectives, and IT budget.
Envisioning Phase: Requirements Definition Network Support Consulting
Envisioning Phase: Requirements Definition Computer Consulting Firms
In conducting consulting projects for enterprise clients, Progent uses a phased methodology based on defined milestones so as to achieve financial, timing and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology follows industry project management standards based on the leading practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design tuning, and professional deployment. All facets are documented to provide a detailed description of technical services performed and to help in ongoing system support.
iPad Connectivity Remote Technical Support
Mac and Cisco Troubleshooting
Progent's Mac support engineers can help you with a wide range of system infrastructure issues such as system architecture, off-site and mobile connectivity, internetwork compatibility, protection, and new technologies including Voice over IP and high-speed wireless networking. For company networks built solely on Mac OS X or for environments incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent has the experience and size to deal with the complexity of planning, configuring, and supporting a system architecture that is reliable, secure, efficient and aligned with your business goals. Progent can show you how to deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Xsan SAN systems. Progent can also provide certified professionals to support Cisco routers and switches.
Services Documentation Consultant
Computer Engineer Tracking Service Costs
Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to every client. The discipline of detailing and archiving support records results in more efficient support and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Phone Support Computer Support Companies
Technical Support Firm Ohio
If your business does not require urgent online support but expects to require assistance with your network soon, you can conserve time and money and ensure that the appropriate expertise will be available when you want it by contacting a Progent sales agent and registering as a customer. For more information, phone 800-993-9400 or email information@progent.com.
Microsoft Windows 2003 Software Consultant
Open Now SQL Server Computer Network Consultants
Progent's Microsoft-certified experts can provide network support and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s support team can help you plan, deploy, maintain and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.
Security Audits Symantec Raptor
Symantec Firewall Network Security Testing
Progent's Symantec consultants can help you maintain legacy Symantec firewall and VPN products including the Symantec Raptor and Symantec VelociRaptor family or help you upgrade to newer firewall solutions. Progent can also help you create and execute a comprehensive security strategy that can include firewall and VPN devices and software, outsourced security and virus defense services, server and application monitoring products, and documented policies and processes. Progent has the expertise to be your single source for continuing technical help, administration, education, and security consulting.
Azure and iPhone integration Consultancy
Azure and Android integration Consultant Services
Progent can assist companies of all sizes to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce hardware investments. Microsoft Azure includes a wealth of public cloud services and Progent can help you to evaluate the advantages and limitations of different cloud networking models supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and local applications and network infrastructure and make sure that you avoid the typical mistakes small organizations make when moving to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN tunnels and also to manage Apple iOS devices and Android handhelds.
Desktop Technology Onsite and Remote Support
Manager Microsoft and Mac Desktop
Progent can provide a wide array of economical remote and on-premises consulting services to help you to install, administer, and debug desktops and handhelds powered by Microsoft Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.
Remote Support Services Automatic Network Topology Mapping
Network Services Monitoring Remote Support Services
Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues.
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