Silicon Valley
Mountain View
Network Consultant Professionals
Technical Services and Expertise
Onsite Service Available in Mountain View, Sunnyvale, Cupertino, Los Altos, Los Altos Hills
Progent's certified professionals can deliver a broad assortment of consulting and support assistance for information environments powered by any combination of Microsoft, Cisco, Apple, or Linux technologies. Support services offered to small and mid-size organizations in the Mountain View area by Progent's staff of Microsoft and Cisco certified technical experts include:
- Cisco's Firepower NGFWs Firewalls deliver a significant performance boost over Cisco's popular ASA 5500-X security appliances and include unified control of modern cybersecurity capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco-certified CCIE firewall experts can help your organization to plan and execute a smooth upgrade to Cisco Firepower Series firewalls from legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's security services to build and centrally control IT environments that include local offices, data centers, and cloud resources. For details about Cisco's Firepower portfolio of Next Generation Firewalls, see Firepower firewalls integration expertise.
- Progent produces complete and detailed documentation of all service work to ensure customers do not feel like a hostage to their IT service organization. Progent sends email accounts of services immediately after finishing each support interaction, and also encloses a printed copy along with monthly invoices. Complete IT service reporting makes it easier for clients to move to a different support organization or take on increased support responsibilities in house. Complete service reporting also provides management the information required to determine the value of maintenance services and produce more realistic network budgets.
- Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and 6E AP consultants can provide affordable online and onsite help for Catalyst Wi-Fi 6 and 6E wireless APs. To find out more about Progent's support for Cisco's Catalyst 9100 Family of Wi-Fi 6 and 6E Access Points, refer to Catalyst 9100 Wi-Fi 6 and 6E access points system design, deployment, and management services.
- Progent has created a white paper that details the advantages businesses of any size can derive from outsourcing or co-sourcing IT services from Progent. Progent's Information Technology Outsourcing and Co-sourcing report describes Progent's unique IT service delivery paradigm for network consulting that ranges from router configuration to advanced project management. The white paper also shows ways that Progent's outsourcing support services can assist clients to reduce costs, improve productivity, and enhance the value of their IT network. To see Progent's white paper, click:
Advantages of Outsourcing Network Support from Progent. - Progent's Cisco-certified VoIP experts can provide Cisco UC540 consulting support to help you to maintain your legacy UC500 VoIP gateway or plan and implement an efficient upgrade to a current VoIP system.
- Progent's experts can assist small and mid-size businesses to implement and debug video conferencing solutions to enable their at-home workers to communicate safely and effectively with colleagues and clients. For information about how Progent's experts can help organizations to install and maintain conferencing platforms for at-home workers, refer to teleconferencing expertise for at-home workers.
- Progent's Microsoft certified Windows 7 migration engineers can assist your company to administer and troubleshoot Windows 7 PCs. Progent can also show you how to estimate the potential business advantages of moving to Microsoft Windows 8.1 or Windows 10. If you decide that it makes sense for your business to migrate, Progent's Windows 8 upgrade consultants and Windows 10 integration experts can assist you to plan and implement a smooth migration to Windows 10.
- SharePoint Server 2019 delivers the modern experience drawn from SharePoint Online, providing a crossover product between the traditional UI of SharePoint 2016 and the modern SharePoint experience. Progent's certified SharePoint 2019 and SharePoint Online experts offer economical remote and on-premises consulting expertise, software development, and debugging services for businesses of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can help customers design and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud-based infrastructure into a cohesive intranet solution. To learn more, see SharePoint 2019 Server solutions support.
- For advanced project management assistance, Progent offers the services of senior IT experts with years of experience as technology project managers for application development, information systems deployment, and business process engineering working with organizations from Big 4 firms to dot-com startups to government agencies. These high-level IT managers offer world-class management skills to assist enterprise clients to adhere to best practices to make sure development or deployment projects are completed on schedule and within budget.
- Progent's CISSP certified security professionals and CISM certified security staff can help you to protect your Apple macOS and OS X network through professional support services which include running comprehensive security assessments, recovery from hacker assaults, configuring firewalls, implementing safe remote and mobile connectivity, deploying advanced applications for defense against viruses, spam, and directory harvest attacks, and developing a comprehensive security plan tailored for your organization and network environment.
More Facts
If your small business is in Mountain View or anywhere in the Silicon Valley area and you need technical assistance, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 408-240-9400 or visit Contact Progent.
An index of content::
Microsoft Denali Support and Integration
SQL Server Analysis Services IT Services
Progent offers the expertise of certified engineers as well as experienced software programmers, database administrators, project managers, network infrastructure architects, business continuity specialists, and certified security consultants to help you to evaluate the potential benefits of SQL Server 2012 for your organization, set up test environments at your site or at Progent's test lab, plan and execute out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from legacy database platforms, and configure a cost-effective and safe IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012.
Internet Access Consultant Services
ISP Service Plan Selection Consultant Services
Progent offers access to the affordable support of online Internet connectivity consultants to assist your company to assess or enhance your ISP services so your Internet connectivity solution matches your business needs. Support services available from Progent include assessment of your existing bandwidth utilization, carrier and service plan analysis and selection, network provisioning, and overseeing a smooth switchover to a different carrier and/or service plan. Network provisioning can include enhancing current routers and configuring additional ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations.
Emergency Infor SyteLine CloudSuite Doc Trak Consultants
Engineer Infor SyteLine CloudSuite Amazon AWS Integration
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that incorporates more than 25 years of experience helping manufacturing, distribution and service companies to simplify supply chains and streamline critical processes in order to get products to market quickly and meet customer schedules consistently. Progent can provide the skills of an ERP specialist with over 20 years of background working with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or onsite services that can range from as-needed guidance to comprehensive solution design and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, CPQ, web site integration, technical support, ETL, Amazon AWS integration, disaster recovery planning, and database administration.
CIO Network Consultants
Cisco Certified Expert CIO Specialist
Progent can supply small companies with an information management professional who can act as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you deploy appropriate IT products to enhance business processes so they align more closely with your corporate objectives. Your company can develop and install a well thought out IT plan without absorbing the expense of a full-time Chief Information Officer.
24-7 Automatic Network Topology Mapping Consulting Services
Automatic Network Topology Diagrams Consultants
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues.
Network Consulting Microsoft SMS
Microsoft SMS Online Consulting
Systems Management Server offers extra capability for change and configuration management of Windows-powered systems through SMS Feature Packs. Feature Packs lower the net operational expense of managing and configuring software by making it simpler to install system images, manage mobile computers, and operate management utilities. In addition to advising you about ways to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT tasks involving processes that Feature Packs are designed to make more efficient. Progent's adoption and upgrade services can lower spending and eliminate business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can show you how to define sensible procedures and policies to manage PDAs and smart mobile communication devices so your field force remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to design a security plan that incorporates standards, procedures and IT products to keep your IT computer system safe.
Technology Professional Private Cloud Services
Private Clouds for Small Businesses Consulting
Progent's Private Cloud Hosting outsourcing provides complete hosting of a small company's servers in an environment that gives the highest degree of availability and scalability and is in addition easy to move to another host. Progent's Private Cloud Hosting services are based on proven virtualization techniques that enable small and midsize businesses with mixed- platform IT systems to economize significantly on the costs of capital investments, system maintenance, and IT management while achieving enterprise-class reliability and an unmatched level of vendor flexibility.
Microsoft Windows Server 2008 R2 Consulting Services
Microsoft Windows Server 2008 R2 Specialists
Progent's Microsoft-certified professionals can assist you you to calculate the advantages of Windows Server 2008 for your company, create test systems and migration strategies, integrate Windows Server 2008 with your IT environment and applications, educate your IT personnel how to use new administration tools, and deliver continuing consulting and support via budget-friendly alternatives including Help Desk Call Center service and remote technical assistance.
Windows and Linux Support and Setup
Linux, Windows Consultancy
If your business network mixes Linux-based products platforms with MS Windows, Progent can show you how to incorporate your IT resources into a cohesive network that allows all your operating systems to coexist for simple administration, seamless information exchange, high dependability, enhanced performance, and tight security. Progent's UNIX/Linux and Windows integration support services include IT architecture integration and support, consulting for Windows services for UNIX, remote network monitoring and administration, remote technical help and repair, on-site technical support, and Help Desk outsourcing.
Consulting OS X and Exchange
Spotlight and Outlook for Mac Troubleshooting
Exchange Servers and Macintosh workstations can work together efficiently. Progent's Mac and Microsoft premier consultants can show you how to set up Microsoft Entourage and Exchange so your Mac users are able to collaborate with teammates who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can coexist, enabling Mac users to get and transmit email, examine the Exchange global address list, import addresses, sync up appointments, and alert fellow workers to conferences with your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also can provide customized onsite Entourage training.
System Center 2016 Operations Manager Setup and Support
24x7x365 Expert Microsoft Certified Support System Center 2016 Azure Integration
Progent has over 10 years of experience deploying, maintaining and troubleshooting the key components included with Microsoft System Center and can assist you to plan, deploy, maintain, and fix your System Center ecosystem to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent can assist your organization to upgrade to the current version of Microsoft System Center from an older release or from a third-party IT management platform to deliver the benefits of enterprise-class provisioning, management automation, security and compliance, plus datacenter and critical application performance monitoring.
24 Hour Enterprise Windows 2000 Network Consulting Services
Sarbanes Oxley Compliance Consultant
For enterprises with branch offices in California or any region served by Progent's consultants, Progent's Microsoft-Premier IT consulting professionals and authorized Cisco network consultants offer a variety of IT consulting services such as project management, SOX compliance, site moves, corporate security, network design, local or remote emergency support, and troubleshooting for data center hosting environments. A Progent network architect can help you design a multi-office network that makes efficient use of co-location facilities and Internet hosting sites. Progent�s Microsoft Premier consultants can help major enterprises design, integrate and support major rollouts of the latest versions of Microsoft products including Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progent�s CCIE and Cisco Certified Network Professional consultants can help you configure Cisco technology for connection solutions that combine basic, high-speed, integrated, and wireless networking.
Microsoft Specialist SCVMM 2012 Templates
Technology Consulting High Availability
Progent can assist organizations of all sizes to adhere to leading practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; plan, implement, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring. Progent can help you to move from an earlier edition of System Center Virtual Machine Manager or from another management platform, and Progent can assist you to optimize and troubleshoot your current SCVMM ecosystem so you realize the highest possible return on investment.
Consultancy MRTG for Linux
Linux Network Monitoring On-site Support
Network monitoring typically involves tracking a network’s resource utilization in order to uncover throughput backups or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that work under Linux and can be used to observe multi-OS environments where UNIX and Windows operate together. Progent's system support consultants can show you how to take advantage of both these tools to tune and troubleshoot your network. Progent's Linux consulting professionals provide small companies and programmers assistance with administering and supporting UNIX and Linux systems that coexist with Microsoft-based products.
Amazon MWS integration Coding
24x7 Amazon MWS Coding
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their reach, lower their operating costs, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and get to market quickly.
ProSight Email Zero Hour Protection Professional
ProSight Email Spyware Protection Specialists
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter.
Remote Employees Video Conferencing Network Consultant
At Home Workforce Video Conferencing Network Engineer
Progent can assist small and medium-size businesses to set up and debug video conferencing solutions to allow their at-home workforce to communicate productively with fellow workers and clients.
Ekahau Wi-Fi Site Debugging Remote Consulting
Computer Consultants Ekahau Wi-Fi Troubleshooting
Progent's Ekahau-certified Wi-Fi experts can help you to plan, install, enhance, manage and troubleshoot a Wi-Fi solution adapted to your facilities. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF analysis.
Professional Infor SyteLine CloudSuite Migration
Biggest Infor SyteLine CloudSuite ERP Consultant Services
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that incorporates over a quarter century of background helping manufacturing and service organizations to simplify complex supply chains and improve the efficiency of key processes in order to get products to market fast and meet customer commitments dependably. Progent can provide the expertise of an ERP consultant with more than 20 years of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or on-premises services that spans from as-needed guidance to end-to-end solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, technical support, ETL, Excel and SQL integration, training, and DBA services.
ISA 2006 Firewall Consultants
Microsoft ISA Server 2006 Technical Support Services
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides greater control over intranet applications while supporting increased productivity by making these resources accessible to legitimate remote or mobile users. ISA Server 2006 helps protect corporate applications, services, and information across all network layers with application-layer filtering and powerful publishing wizards. Progent's Microsoft-certified ISA Server consultants can help you plan, deploy, set up, and maintain ISA Server 2006 on your network so your business benefits from a highly functional and economical balance of security, productivity, and performance.
24x7 UNIX Engineers
Solaris Consultants
Progent's Solaris family consulting services provide small companies and software developers assistance with administering and supporting Sun Solaris systems that coexist with Microsoft-based networks. Progent can give your business contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad range of experience offers you an easy single source to help you build and manage a secure and reliable cross-platform network and communications solution that allows Sun Solaris and Microsoft interoperability by combining MS Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Windows Server 2019 LEDBAT Support Services
Microsoft Certified Windows Server 2019 PowerShell Online Troubleshooting
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help you to design a disaster recovery system built around Microsoft's cloud-tested Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Microsoft Certified Expert ISA 2000 Server Computer Engineer
Microsoft Proxy Server Technology Consulting
Progent’s Microsoft certified professionals provide small and medium sized companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain an advanced application-layer aware firewall that can protect your business network from attack by external and internal threats. Forefront TMG and ISA Server provide thorough inspection of Internet protocols such as HTTP, which allows these security platforms to uncover many attacks that can get by ordinary firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your network security through expert design and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft consultants can assist your company to deploy Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or migrate from ISA Server to Microsoft Forefront Threat Management Gateway.
Windows Cluster Server 2008 Information Technology Consulting
24 Hour Support and Setup Failover Clustered Servers
The cluster feature set built into the high-end editions of MS Windows Server 2008 is dramatically re-engineered to simplify the installation, configuration, and management of server clusters that provide greater levels of system dependability, security, performance, and flexibility. New or enhanced features include automated cluster verification, revamped configuration and installation, improved cluster administration, new cluster infrastructure for increased uptime, better protection and quorum models, minimization of failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can assist you assess the advantages of Windows clustering, plan and implement a deployment, train your network support staff to manage your cluster environment, deliver ongoing consulting and support services, and produce and test a workplace recovery procedure.
Oracle RDBMS Programming Firms
After Hours Oracle Enterprise Manager Professionals
Progent can provide fast and affordable remote access to a certified Oracle DBA consultant or an Oracle software programmer. Progent can provide advanced database administration services for any version of Oracle's RDBMS platform and can also help design, build, enhance, or fix Oracle database applications based on SQL and PL/SQL. Progent also can provide support for Data Guard replication tools and Oracle Recovery Manager.
Herakles Data Center Test Lab Technology Professional
NLB Test Lab Professional
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center is available for testing line-of-business applications, developing cost-effective system upgrade methodologies, assessing and tuning performance, designing or validating disaster recovery strategies, resolving compatibility issues, and establishing training environments for the latest technologies. For Progent customers who lack adequate internal resources to assemble proper test systems, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep critical network initiatives on schedule.
SMS Server Upgrade Computer Consulting
SMS Server 2003 Upgrade Troubleshooting
Progent’s Microsoft certified experts offer small and mid-size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to install important applications rapidly and automatically to specified users, lower product expense and adhere to licensing agreements by understanding usage profiles, enhance Windows protection by increasing your awareness of weak points and by delivering critical patches, manage your external workforce through industry standards independent of connection or location, and reduce operational expenses by efficiently exploiting the administrative functions incorporated into Windows. Progent’s SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch control, and asset monitoring management including software and hardware inventory.
Online Support Services Supplemental IT Staffing Services
Immediate Staffing Online Help
Progent's temporary IT staffing services allow you to meet sudden increases in demand for IT professionals without dealing with the expense and hassle that come with identifying and recruiting experienced technical help and without adding to your permanent head count.
24/7 Shared Support Desk Computer Consultant
24/7/365 Shared Network Support Help Desk Online Troubleshooting
Progent's Microsoft and Cisco authorized experts provide several service programs to help mid-size and large companies develop an efficient and successful in-house Network Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment evaluation, process analysis and improvement, management reporting, training of in-house personnel, and documentation of processes. Progent's Software Selection and Integration Support Services help organizations sift through the numerous top level Help Desk application programs on the market and decide which products may be too expensive, lack key capabilities, or align poorly with your organization's corporate culture. Progent also offers short-term staffing for organizations who need to reinforce their in-house Help Desk staff for special projects or to substitute for absent or incapacitated workers.
Windows Server 2012 R2 Failover Cluster Technology Consulting Services
Windows Server 2012 Cluster Management Consulting
Progent's Microsoft-certified failover clustering experts can help businesses to assess the benefits of utilizing Microsoft Windows Server 2012 failover clustering technology to create a powerful fault-tolerant/disaster recovery solution, assist you to plan and deploy a Windows Server 2012 system, deliver online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual machines, and show you how to streamline the administration of clustered servers.
Professional Microsoft Windows 10 Assessment and Deployment Kit
Windows 10 Configuration Network Engineer
Progent's Windows consultants can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Remote and on-premises evaluation and upgrade services for Microsoft Windows 10 offered by Progent's consultants include Return on Investment estimates, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud integration, mobile management and synchronization, teleworker access, data and identity security, automated deployment and administration, network design, Wi-Fi support, business continuity planning, webinar training for IT support staff and end users, and post-migration Call Center support services.
Consulting Services Infor SyteLine CloudSuite Financials
Infor SyteLine CloudSuite Upgrade from SyteLine 6 to CloudSuite 9 Consultant Services
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies more than 25 years of experience assisting manufacturing and distribution organizations to manage complicated supply chains and streamline critical business processes in order to get products to market fast and meet customer commitments dependably. Progent offers the expertise of an ERP consultant with over two decades of experience with the SyteLine/CloudSuite Industrial product family. Progent offers online or on-premises services that spans from occasional advice to comprehensive solution planning and project management. Sample services available from Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, customization, CPQ, web site integration, debugging, ETL, Amazon AWS integration, training, and DBA services.
Virtual Help Desk Network Consulting
24-7 Extended Call Desk Support and Setup
Progent's Microsoft and Cisco certified Consultants provide three service programs to help medium-size and large companies develop an efficient and successful internal Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI evaluation, process analysis and enhancement, management reporting, education of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help companies analyze the numerous high-quality Help Desk application programs available and determine what packages may be excessively expensive, lack key capabilities, or align poorly with your company's business goals. Progent also offers temporary staffing for businesses who need to reinforce their in-house Help Desk team for occasional tasks or to substitute for vacationing or incapacitated personnel.
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