Onsite Service Available in Mountain View, Sunnyvale, Cupertino, Los Altos, Los Altos Hills

Progent's IT support services for small and mid-size organizations in the Mountain View area are concentrated on clients who require fast and economical assistance for system stability, protection, productivity, manageability, or recovery. The following brief list of Progent's engineering support services and technical experience should give you an idea of the ways Progent's team can help your company to increase the business value of your computer system.



  • Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and managed switches. UniFi devices installed throughout multiple venues with thousands of access points can be remotely provisioned and administered with free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, optimization, debugging, monitoring, and analytics. Progent offers the skills of veteran wireless consultants who can help your organization to determine the value of UniFi products for your business and assist you to design, deploy, manage, and maintain your UniFi solution. For details, visit Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

  • Progent's Microsoft-certified information technology experts can provide Windows Server 2016 integration consulting services to help businesses of all sizes to design and carry out an efficient deployment of Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can help you to assess the value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to benefit from the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters. Also, Progent's Microsoft Windows Server 2022 migration consultants and Microsoft Windows Server 2019 migration experts can assist you to design and implement a smooth upgrade from Windows Server 2016 to a newer edition of Windows Server.

  • Progent's Power BI consultants can help your business to design, install, maintain, update or troubleshoot your Power BI solution. Progent's database experts can help you to prep your target data for Microsoft Power BI visualizations. Progent can assist you implement and manage an on-premises, cloud, or hybrid architecture for Power BI. For details, see Progent's Power BI consulting services.

  • Progent's low-priced after-hours online support program provides companies 24x7 access to remote technical support from Progent's Technical Response Center. Support services offered beyond regular work hours include resolving issues with Windows server products, Windows desktop support, help with MS Office programs, network and system backup and restore, and basic routing and switching help for Cisco networking products.

  • Progent's Cisco-certified CCIE network engineers can provide advanced remote and onsite support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that run the gamut from small organizations and campus networks to giant data centers and ISPs. Progent can help you to deploy Cisco's continually evolving switch technology to realize the speed, scale, uptime, virtualization support, data protection and ease of management required for your organization. For information about Progent's consulting and support for Cisco's market-leading family of Catalyst switches, refer to Cisco Catalyst switch consulting and troubleshooting services. To learn about Progent's consulting and support services for Cisco's Nexus Series of data center switches, see Cisco Nexus switch consulting and support services. To learn about Progent's support services for Cisco Meraki switches, go to Meraki switches configuration and management.

  • ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out about Progent's ProSight suite of managed IT services for small businesses.

  • Microsoft Teams is the successor to Skype for Business Online as Microsoft's flagship cloud service for group conversation and cooperation. Progent's Microsoft Teams consultants can help your organization to plan a migration to Teams from Skype for Business or Lync Server and install, manage, and debug a cloud-based or hybrid implementation of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.

  • Windows Hyper-V 2016 utilizes key technologies first designed for and proven on Microsoft Azure, one of the world's biggest public clouds. This pedigree dramatically enhances the ability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing data security, availability, scale, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V experts can assist you to evaluate the benefits of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to run your critical workloads, plan an efficient network topology for a cloud-based or hybrid deployment, develop and carry out a smooth upgrade plan, educate your IT management and technical support staff, and provide ongoing consulting and troubleshooting services to ensure that your Hyper-V 2016 investment gives you the highest possible business value. Progent's virtual server engineers can also provide Microsoft Windows 2022 Hyper-V Virtual Server planning and implementation expertise and Microsoft Windows 2019 Hyper-V Virtual Server upgrade to assist you to modernize your Windows Hyper-V 2016 environment.

  • Progent's Microsoft System Center 2012 consulting experts have more than a decade of experience deploying, maintaining and troubleshooting the core platforms that make up System Center and can assist you to design, install, maintain, and fix your Microsoft System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent also offers System Center 2016 upgrade planning and support to assist your organization to transition to a newer version of System Center. In addition, Progent can help you to upgrade to more modern releases of System Center such as Microsoft System Center 2019 and System Center 2022.



    More Facts

If your small business is in Mountain View or anywhere in the Silicon Valley area and you are looking for technical help, IT outsourcing, or advanced services from a Microsoft or Cisco certified consultant, call 408-240-9400 or visit Contact Progent.



An index of content::

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    Remote continuous network monitoring, automated alerts, and actionable reports are vital to maintaining the health of your IT system and avoiding unnecessary and costly disruptions. Remote Monitoring and Management solutions have progressed to the point that companies of any size can get a degree of network stability that was previously reserved for enterprises. Progent offers several RMM options available as low-cost service packages designed to assist your company to detect and fix a an array of IT network issues before they get big enough to impact your business.

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    Progent can provide a wide array of economical remote and onsite support services to help your business to configure, manage, and troubleshoot workstations and mobile devices based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.

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    The QTS Colocation Center facility is located in the earthquake-neutral Natomas area of Sacramento, CA. If your business is currently utilizing the QTS data center as a colocation facility or if your business is planning on migrating your primary or offsite backup equipment to the Herakles data center, Progent can provide a variety of cost-effective consulting services including colocation relocation, system deployment and updates, network improvements, comprehensive project management, virtual server expertise, offsite network monitoring, streamlined network administration, application programming, business continuity planning, data security assessment, and the use of the Progent Test Lab.

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    Check Point Newxt Ceneration Firewalls Secure

    Progent's Check Point experts can show you how to select and configure Check Point Firewall/VPN utilities and hardware based on Check Point Software's technology to offer an affordable and effective security solution for your information network. Progent can also help you configure other Check Point products including Check Point ZoneAlarm and Check Point Power-1 appliances with security products from other vendors and provide a single source for continuing network support, administration, education, and design services.

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  • OS X Technical Support Consultancy
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    Progent offers nationwide remote phone support and troubleshooting services for companies who operate Apple Mac networks or whose IT systems include a mix of macOS and Mac OS X with Microsoft Windows products. Progent's consultants offer Apple macOS and Mac OS X clients a range of services including desktop support, migration to the most recent version of Mac OS X from other earlier versions of Apple macOS and Mac OS X, plus expertise with macOS and Mac OS X applications. Progent can also assist your business with iPhone and Apple iPad support, or moving to iCloud. Online technical support provides maximum return for your IT budget by protecting user productivity and limiting the hours billed for network repair services. Sophisticated remote support technology and skilled technicians and engineers allow Progent to handle the majority of IT issues without wasting time and money by traveling to your site. In most of cases your IT problems can be dealt with over the phone or via a mix of phone support and online access. Progent can make available Cisco CCIE network experts and CISA and CISM certified security professionals to help with the most difficult network issues.

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  • Dynamics GP System Update Services Microsoft Dynamics GP System Update Professionals

  • SQL Server 2016 Backup Troubleshooting
    Support and Integration SQL Server 2016 AlwaysOn

    SQL Server 2016 introduces significant improvements in performance, scale, security, uptime, BOYD integration, and integrated BI. New features include PolyBase for handling structured and unstructured databases simultaneously for data warehousing, R language support, Always Encrypted mode, Mobile Report Publisher, and seamless management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consulting team can provide online and on-premises expertise to help businesses of all sizes to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint, Dynamics CRM, Skype for Business, and System Center Operations Manager.

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    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, at the forefront of IT service, executing a broad range of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of individual best practices that are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only world-class technical help, but also a consultant with proven methods for using computer knowledge to repair actual network problems quickly.

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    Progent can deliver a variety of affordable remote and onsite support services to help your business to configure, administer, and troubleshoot workstations and mobile devices powered by Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.

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    Cisco's {Catalyst wireless controllers streamline the management of Wi-Fi LANs by unifying the configuration and control of wireless access points, optimizing wireless throughput by limiting the effect of radio frequency congestion, enhancing Wi-Fi availability with fast auto-failover, and strengthening security by identifying cyber threats and filtering network traffic based on user type and location. Progent can assist your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of any size. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth migration to Cisco's latest Wi-Fi controller solutions.

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  • Reports Azure cloud migration
    Microsoft Azure hybrid cloud solutions Engineers

    Progent can assist small companies to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce hardware expense. Azure includes a wealth of public cloud services and Progent can help you to understand the benefits and limitations of different cloud computing models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and resources and ensure that you sidestep the typical mistakes small organizations make when moving to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also show you how to configure firewalls and IPsec VPN tunnels and to integrate Apple iOS devices and Google Android handhelds.

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  • Exchange 2003 Remote Consulting
    Exchange 2003 Upgrade Network Consultants

    Progent's Microsoft-certified professionals provide technical support and IT consulting expertise for Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting services for Exchange Server include planning, installation, documentation, onsite and off-site troubleshooting, Help Desk Call Center support, certified security evaluation, and comprehensive network management outsourcing.

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  • Remote Microsoft Server Consolidation Remote Troubleshooting
    Virtual Server 2005 Technology Professional

    Microsoft Virtual Server 2005, run on the Microsoft Windows Server operating system and based on technology first developed by Connectix, provides the power necessary to accomplish server consolidation, software migration, and server isolation tasks via virtualization technology in an enterprise-class IT environment with high expandability, manageability, and reliability. Microsoft has aimed Virtual Server 2005 at companies who want to improve operational efficiency in application development and piloting, migration from legacy mission-critical applications, and server consolidation. Progent's skilled Virtual Server consultants can help your business to evaluate and deploy MS Virtual Server 2005.

  • Microsoft Small Business Server 2008 Integration Services Microsoft SBS 2003 Configuration

  • Specialists ProSight Private Cloud Hosting Services
    Private Cloud Solutions Engineer

    Progent's ProSight Virtual Hosting service offers advanced virtualization technology, a world-class data center facility, and the support expertise of Progent's Microsoft-certified consulting group to provide small businesses with a complete IT outsourcing alternative that enhances network dependability and protection, reduces management distraction, and cuts costs. With Progent's Private Cloud Hosting, a smaller business can have all of its software platforms and key business application servers supported within a safe and reliable data center on a high-performance, non-stop virtual machine set up and maintained by Progent's network support experts.

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  • Network Consultants Windows and Linux Windows and Linux Integration
  • Online Technical Support Spotlight and Outlook for Mac Specialist Mac and Outlook Web App
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  • Private Cloud Virtual Datacenter Hosting Engineer Technology Professional Private Cloud Integration
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  • SQL Server 2008 Migration Consultants
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    Progent's certified SQL Server programmers and DBAs can provide remote expertise to help organizations of any size to create, administer, and maintain applications powered by the Microsoft SQL Server RDBMS platform and .NET framework. Progent's SQL Server consultants can provide support for any phase of the application life cycle in environments that can include small business or departmental databases to VLDB applications and data warehousing.

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  • 24 Hour Microsoft Exchange 2016 Upgrade Planning Online Technical Support
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    Progent can help you in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as designing high availability architecture for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your VMs, databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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  • Skype for Business and SQL Server Engineer
    Microsoft Skype for Business 2015 Consultant Services

    Progent's consultants offer online and on-premises consulting services for companies of all sizes to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan an on-premises, cloud-based or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Microsoft 365; set up high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can help you create and validate a security environment for your Skype for Business deployment that meets government and industry requirements.

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  • 24x7 Microsoft Dynamics Contract Programming
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    If you need assistance creating, improving, or troubleshooting business aplications for Microsoft Windows, Linux, or for the Web, Progent's expert team of program developers, database architects, and project managers can make sure you get the project completed on schedule and within budget. Progent's seasoned software programmers offer cost-effective and expert online consulting for jobs as simple as writing Vidual Basic macros for Excel or as large as developing line-of-business RDBMS applications built on Microsoft SQL Server or Oracle.

  • VMware NSX Private Cloud Specialist VMware NSX Private Cloud Consulting Services
  • Windows 11 and TCP Computer Consulting Microsoft and Cisco Certified Expert Microsoft Windows 11 Evaluation IT Consultants
  • Windows 2000 Network Consulting 24-Hour Windows 2000 Server IT Services

  • Exchange 2003 Upgrade Online Support
    Microsoft Exchange Online Troubleshooting

    Progent's Microsoft Certified engineers offer expert support for major deployments of Microsoft Exchange 2007. Progent's consultants can show you how to plan multi-location Exchange Server rollouts or upgrades and can provide onsite technicians to assist enterprises with deployments of Exchange Server in the or any area served by Progent's consultants.

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  • Windows and Solaris Computer Engineer Microsoft Solaris with Windows Consultancy
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