San Francisco North Bay
Napa, Benicia, St. Helena, Yountville:

Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

Progent's certified professionals knows how to deliver a broad array of engineering and support help for IT networks based on any combination of Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Services available to small and mid-size organizations in the Napa area by Progent's team of Microsoft engineering professionals include:

• Progent's Technical Response Center is committed to providing the highest level of online computer support services offered anywhere for urgent as well as standard issues. For emergency problems that impact many workers, crucial people, or a mission-critical application, the Technical Response Center will engage in less than an hour. For standard problems, the TRC will address your issue within two hours. In all cases, your trouble ticket will be created quickly and accurately, you will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on every corrected problem to confirm you are comfortable with the resolution and willing to close the trouble ticket. Learn more about Progent's TRC Customer Commitment.
  
  
• The extensible architecture of Microsoft Dynamics GP (formerly Great Plains) makes it easier to craft customized Dynamics GP applications that offer all of the core functionality of standard Dynamics GP solutions but also meet the specialized requirements of your business. With the help of to the Modifier with Microsoft VBasic for Applications, applications developers can utilize the most popular customization platform in the industry to tailor Dynamics GP information views, create business logic, and personalize reports. Progent's Office 365 consultants can show you how to exploit Microsoft Dynamics GP's integration with Microsoft's familiar Office and Office 365 apps. Progent's experience with Microsoft .NET technologies, Microsoft SQL Server 2016 integration and SQL Server 2014 application development, and programming background with Visual Basic, Visual Studio, XML and other developer systems make it possible to design customized mission-critical applications and web eCommerce solutions that integrate seamlessly with MS Dynamics GP.
  
  
• Progent has been delivering SharePoint support since the first product was published over a a dozen years, and Progent has the scope of technical knowledge to help businesses of any size to design and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 applications that bring significant business benefit to your information network. Progent's Microsoft-certified consulting team can help you to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; decide whether an on-premises, Cloud-based or hybrid configuration is best suited for your busi9ness; and select the right version of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can assist in individual jobs associated with your SharePoint 2013 migration.
  
  
• The most recent edition of MS Dynamics NAV offers several new features including Personalized Role Centers, improved business intelligence and reporting options, and advanced workflow support. Progent's Dynamics NAV software experts can provide software development, integration and debugging services to enable you to get the most from MS Dynamics NAV. Progent’s engineers can help you to integrate Microsoft Dynamics NAV to additional services and programs. In addition, Progent can assist your organization to create and analyze databases so you can improve your knowledge of your operations, acquire more clients, expand your sales campaigns, and build productive alliances.
  
  
• The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can help your company to manage your existing PIX or ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite help with ASA 5500-X firewalls with Firepower Services and can help your business to plan, configure, tune, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.
  
  
• Progent's Microsoft-certified staff and consultants for Virtual PC for Mac technology can help you to connect your macOS and OS X workstations and laptops with your Microsoft Exchange server through expert Office 365 Outlook for Mac consulting. Progent will make sure that your Microsoft Exchange Server is correctly configured and that WebDAV, LDAP and Outlook Web App or Web Access are properly enabled. Progent can also provide a full range of Exchange support such as integration, diagnostics, security, mobile support, performance tuning, plus spam and virus filtering and email encryption. Progent also can provide customized one-on-one macOS webinars.
  
  
• Progent's Cisco Wi-Fi controller experts can help you to deploy Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or carry out an efficient transition to Cisco's modern Wi-Fi controller products. Progent can provide support for physical and software-only Wi-Fi controllers and can help you to decide which version is appropriare for your Wi-Fi solution. For 802.11ac Wave 2 Wi-Fi controllers from Cisco, Progent can provide Cisco 3504 Wi-Fi controller support, Cisco 5520 wireless controller expertise, and Cisco 8540 Wi-Fi controller expertise.
  
  
• Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that incorporates over a quarter century of experience assisting manufacturing and distribution organizations to manage supply chains and improve the efficiency of critical processes to get products to market fast and adhere to customer schedules consistently. Progent can provide the skills of an ERP specialist with more than 20 years of background with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite consulting that can range from occasional advice to solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, application development, CPQ, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and database administration. To learn more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.
  
  
• Progent offers interactive remote webinar training seminars. Virtual online webinars offer a flexible and low-cost solution for educating your IT personnel to operate a wide selection of key applications including Office and Office 365 releases of Excel, Word, PowerPoint, Outlook, Access, and Visio. Progent also offers one-on-one training for Microsoft Dynamics GP. In addition, Progent can deliver on-premises training for customers larger cities across the United States.
  
  
• Progent's Cisco-certified VoIP experts offer Cisco UC560 consulting services to assist you to manage your legacy UC500 VoIP system or design and carry out a smooth migration to a modern IP telephony and voicemail system.
  
  
  
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If your small business is in Napa or anywhere in Napa County or Solano County and you are in need of technical support, IT outsourcing, or top-level services from a Progent engineer, call 707-603-2323 or visit Contact Progent.

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