Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
United States
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
United States
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
United States
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
United States
(707) 303-4400 Santa Rosa Network Support Services


Progent's certified professionals knows how to provide a wide array of engineering and support assistance for computer networks powered by any combination of Microsoft, Cisco, Apple Mac, and Linux/UNIX technologies. Network services offered to small and mid-size organizations in Napa by Progent's team of seasoned engineering experts include:



  • ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network. Read about the complete ProSight family of value-priced outsourced network management services for small and mid-size organizations.

  • Progent's Microsoft-certified consultants offers online or onsite support to assist businesses of any size to plan, deploy, administer, and repair a backup/recovery solution built around System Center 2012 Data Protection Manager. Progent's System Center Data Protection Manager (SCDPM) consultants can assist you to upgrade from older releases of Data Protection Manager or from another backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent can provide occasional help for fixing particularly stubborn issues, or comprehensive project management services. Also, Progent's System Center Data Protection Manager 2016 (DPM 2016) migration experts can assist you to design and carry out an efficient migration from DPM 2012 to Data Protection Manager 2016 so you can benefit from close integration with Microsoft Windows 2016.

  • Progent’s Wireless Site Survey makes it easy to design and install a WiFi LAN optimized for your facilities, offering you a wireless solution that has the reception, speed, capacity, Quality of Service, data protection, and roaming ability your company needs. Progent's predictive Wi-Fi design services can be carried out offsite and make use of cutting-edge RF simulation and analysis software to design a cost-effective Wi-Fi LAN. Progent’s onsite survey features onsite inspection, spectrum and security audits of your current wireless network, evaluation of your site's floor plans, measuring for radio frequency contention, RF propagation modeling, selection of optimum locations for client-specified Wireless Access Points. Location and integration services for wireless access points include Aironet Wi-Fi access point configuration support, Cisco Small Business 100/300/500 Wi-Fi APs consulting, Catalyst 9100 Series WiFi 6 and WiFi 6E access points system design, Meraki wireless access point configuration and consulting services, and Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration services.

  • Progent's Palo Alto Networks firewall experts can help you choose, deploy, and manage Palo Alto Networks firewalls to create a next-generation cybersecurity ecosystem that extends across your on-premises and cloud-based assets and guards any user at any location with any device. To learn more, visit Progent's Palo Alto Networks PA-Series firewall integration services.

  • Progent can assist small and medium-size companies to set up IP voice technology to provide their remote workforce the advantage of transparent access to the corporate phone infrastructure. To learn about how Progent's consultants can assist your remote workforce to deploy and debug IP voice platforms, visit IP voice support services for teleworkers.

  • Microsoft's virtual desktop technologies reduce the work required for IT managers to install applications so that they are standardized throughout a corporate workforce, offer the ability to control access to business information, and enable fast deployment of additional or updated workstations. In Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure behind Remote Desktop Services simplifies desktop access, enhances responsiveness, strengthens security, centralizes administration, and provides a nearly transparent user environment. Progent's desktop virtualization engineers can assist you to assess the business benefits of Microsoft's desktop virtualization solutions, set up pilot and production environments, improve your system infrastructure to accommodate virtual desktops effectively, assess and remediate security issues, and educate your network managers to utilize best practices to achieve a fast ROI from client virtualization.

  • Progent's Ekahau-certified Wi-Fi site design consultants can assist your business to design, implement, enhance, manage and troubleshoot a Wi-Fi network adapted to your venue. Progent can provide online or onsite expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for resolving RF problems, Ekahau Insights for monitoring the health of multiple Wi-Fi sites, and Ekahau Capture to collect Wi-Fi radio packets with the Ekahau Sidekick device to assist experts to diagnose complicated Wi-Fi network issues.

  • The latest variants of crypto-ransomware not only scramble vital on-line files but also infect any accessible system backup resources. Progent's experienced ransomware cleanup consultants can help your business to restore an IT network breached by a crypto-ransomware crypto-worm such as Ryuk, WannaCry, NotPetya, Cerber, MegaCortex, or MongoLock. To find out more, visit ransomware cleanup and operations restoration services.

  • Cisco Unified Communications Manager (CUCM), previously named CallManager, is the heart of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express provide an advanced IP-PBX solution by integrating closely with applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's CCIE-certified CUCM experts can assist with any facet of Unified Communications Manager support and troubleshooting in areas such as integrating Cisco VoIP phones and desktop video IP phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE networking support, creating Cisco UCS server failover systems for survivability, and integration with Microsoft Exchange and Skype for Business.

    Progent's Microsoft certified Microsoft SQL Server 2019 experts can help you to integrate Microsoft SQL Server 2019 efficiently with other Microsoft apps by providing consulting services that include Windows Server 2022 integration services, Microsoft Windows Server 2019 upgrade services, SharePoint Server 2019 application development, Power BI business reporting training and support, Exchange Server 2019 migration expertise and Microsoft 365 Exchange Online hybrid integration solutions, and Active Directory and Azure AD/Entra planning and debugging.

  • Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, managing accountability, screen sharing, status tracking, problem resolution, and and metrics. Intended for small organizations with few if any in-house supprt personnel for end users, Progent's Standard Help Desk Services offer online support at a substantial savings from Progent's normal Level 1 desktop troubleshooting rates. Progent also offers rapid as-needed escalation to subject matter experts to handle the most issues. To learn more, refer to Progent’s online Help Desk services for small organizations.

  • Progent's Cisco CCIE-certified network technology engineers offer world-class online and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for environments that run the gamut from small or midsize businesses and campus LANs to enterprise data centers and ISPs. Progent can help you to implement Cisco's quickly improving switch solutions to realize the throughput, scale, uptime, virtualization support, data protection and ease of management needed by your organization. To learn about Progent's consulting and troubleshooting services for Cisco's market-leading family of Catalyst switches, see Cisco Catalyst switch consulting services. For details about Progent's consulting and support services for Cisco's Nexus line of data center switches, see Nexus switch consulting and troubleshooting services. For details about Progent's support services for Cisco Meraki switches, visit Cisco Meraki switches consulting services.

  • System Center 2016 provides major improvements for managing hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.



    More Facts

If your small business is in Napa or anywhere in Napa County or Solano County and you are in need of computer assistance, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 707-603-2323 or visit Contact Progent.



An index of content::

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    Cisco's Firepower NGFWs Firewalls provide a significant performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer unified management of advanced security capabilities such as application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help your organization to plan and execute a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's cloud-based services to build and centrally control network environments that include local offices, data centers, private clouds and public clouds.

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    Progent provided a wireless networking environment that allowed a school to increase productivity and avoid the ongoing costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is designed for connecting remote sites up to 2.5 miles apart and can reach even greater distances. This wireless solution provided improved performance and reliability than recourse to amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz band it provided immunity to local interference.

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    Progent's expert consultants can show you how to design and implement a smooth in-place Exchange Server 2007 migration plan that avoids network downtime, simplifies long-term support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the knowledge and experience to finish your move rapidly and affordably. Progent's Exchange 2007 support, troubleshooting, and design services include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server that are best aligned to your business needs.

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    Progent's Microsoft-certified experts can provide organizations of any size consulting, troubleshooting, and development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web-based technology for intelligently coordinating people, teams and information. SharePoint provides a common spot for your employees or clients to access, organize, distribute and interact with useful data, documents, and applications and to communicate with other people. SharePoint enables faster and better decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services join workers, customers, teams and major tasks with the data they've created in a way that makes data convenient to find, download and apply. Progent's SharePoint experts can assist you to manage your current SharePoint ecosystem or upgrade to the current release of SharePoint.

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    System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is intended to offer a unified mechanism for configuring and managing virtualized datacenters across hybrid networks that can include private clouds and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization topology, show you how to migrate smoothly from older versions of VMM, design workflows for creating and deploying VMs and VM hosts, design fault-tolerant scale-out clusters, integrate your private cloud resources with public cloud services, set up virtual switches and load balancers, write and debug PowerShell scripts, and help you assess the potential advantages of the latest capabilities such as Storage Replica and Shielded VMs. Progent's hypervisor professionals offer world-class Hyper-V consulting and VMware ESXi support.

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    Progent's Data Center consultants can help you identify high availability data centers that meet the particular requirements of your company. High availability co-location sites are particularly attractive to small businesses due to of their affordability and convenience compared to taking a do-it-yourself strategy. Trying to create an in-house data center with even a minimum level of fault tolerance is too costly for most small companies. Progent is ready to help you reap all the benefits of high availability data centers and 24x7 colo sites by providing a full range of engineering and support services.

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    Widows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas including multitenancy, agile network infrastructure, cloud readiness, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can help your business to benefit from Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to cut IT expenses and improve productivity.

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    Progent's Microsoft-certified SQL Server 2017 consultants can assist you to plan and implement an efficient migration from your existing SQL Server deployment to SQL Server 2017.

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