Onsite Service Available in Petaluma, Sonoma

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
United States
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
United States
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
United States
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
United States
(707) 303-4400 Santa Rosa Network Support Services


Progent's experts knows how to provide a broad array of engineering and support help for computer systems based on any combination of Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Network support services offered to small organizations in the Petaluma area by Progent's staff of Microsoft technical professionals include:



  • Progent's Microsoft certified professionals can provide companies of any size expert MS SQL Server 2008 help. Microsoft SQL Server 2008 is a legacy Web-enabled database and data analysis package that allows the speedy creation of enterprise-grade business applications. SQL Server provides core support for XML and can query over the Internet and outside the corporate firewall. In addition to providing consulting, support and troubleshooting services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your IT network. Progent can also help your company to carry out a cost-effective migration from SQL Server 2008 to SQL Server 2019.

  • ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out about Progent's complete ProSight portfolio of low-cost network management outsourcing services for small and mid-size businesses.

  • System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network monitoring and management products and is intended to provide a unified solution for configuring and administering virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consulting experts can assist businesses of any size with all facets of designing, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization topology, help you upgrade efficiently from older releases of VMM, develop workflows for creating and deploying VMs and hosts, implement high-availability scale-out clusters, connect your datacenter resources with public clouds, set up virtual switches, write and debug PowerShell scripts, and help you evaluate the strategic advantages of the latest capabilities such as Storage Spaces Direct and Shielded VMs. Progent's hypervisor experts offer world-class Hyper-V consulting and VMware ESXi expertise.

  • Progent's Windows Server 2022 disaster recovery experts, Windows Server 2019 failover cluster consultants and Windows Server 2016 disaster recovery consultants can help your organization to design a DR solution built around Microsoft's most advanced failover clustering technologies including Cluster Operating System Rolling Upgrade, Cluster Sets for deploying and administering large high availability scale-out clusters, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using commodity hardware, VM Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, affordable deployment of a failover cluster quorum witness hosted on the Microsoft Azure cloud.

  • Progent's Juniper Networks-authorized network engineers can help you to plan and implement Juniper Firewall/VPN platforms, optimize and support your network infrastructure, and upgrade smoothly from outdated equipment to the latest releases. Progent's Junos OS consultants can provide expertise with Juniper's premier network operating system to help you to simplify the administration and strengthen the security of your Juniper VPN devices and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS operating system platformS and can help you manage environments that include a mix of Juniper's OS platforms.

  • If you are developing UNIX or Linux applications on a network that includes Microsoft-based servers, workstations and applications, Progent offers IT outsourcing and consulting services that keep your network fully operational while freeing you to focus on your area of highest value expertise. By using sophisticated server monitoring and providing remote and optional on-site support as needed, Progent provides UNIX developer support that provides an affordable way to maintain an information technology network that features high availability, comprehensive security and performance.

  • Windows Server 2022 builds on the technology behind Microsoft Windows Server 2019 and associated software and services to offer enhancements in critical areas such as multi-layer security, native support in Microsoft Azure for popular Windows Server workloads, unified management for hybrid on-premises and multiple-cloud environments, plus greater availability for Azure-hosted VMs. Progent's Microsoft-certified Windows Server 2022 experts can help your organization to plan and carry out a smooth move to Microsoft Windows Server 2022 using your current network model or a new on-premises, cloud-hosted, or hybrid environment. Progent's consultants can assist your company to assess the strategic value of moving to Windows Server 2022 and can show you how to implement Microsoft Windows Server 2022's latest technologies including Hotpatching, DNS-over-HTTPS (DoH), and Storage bus cache for standalone servers. For more information, visit Windows Server 2022 solution design and migration expertise.

  • Load balancing of multiple servers enhances throughput and provides redundancy by side stepping downed servers in a load-balanced array. Progent's load balancing consulting services cover a wide range of high-availability load balancing solutions including system load balancing, load balanced application software, network backbone routing, and content delivery products such as Cisco Content Engine. Some of the high-availability load balancing solutions for which Progent can provide consulting services include Microsoft Windows Server 2008 R2 Network Load Balancing Manager; the NLB feature of Microsoft Windows Server 2012; the SDN Software Load Balancer of Windows Server 2016, Windows Server 2019, and Windows Server 2022; VM Load Balancing in Windows Server 2016; Citrix Metaframe and Presentation Server; Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series; and F5 3-DNS.

  • Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

  • Progent has put together two low-cost service bundles intended to enable small businesses to receive a professional security assessment from a premier security engineer. With Progent's External Security Inventory Scan, a security engineer runs a comprehensive examination of your network from outside your company firewall to determine potential weaknesses in the security profile you present to the public. With Progent's Internal Network Security Inventory Scan, an engineer executes a network scan from an authorized machine within your firewall to determine vulnerabilities to inside attacks. The two security inventory services are configured and run from a secured remote site.

  • Progent's CISSP certified security staff and CISM certified security team members can help your company to protect your Mac network system through professional services which include performing comprehensive security assessments, cleanup after work attacks, configuring firewalls, deploying safe mobile access, deploying advanced software for protection against viruses, spam, and DHAs, and developing a comprehensive security strategy customized for your enterprise and network system.

  • Progent's Microsoft Exchange Server 2016 experts can help you in all facets of your upgrade to Exchange Server 2016 including planning high availability architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App). Progent can also provide Exchange 2019 planning and deployment help and Exchange Online integration to assist you to move to a more current release of Exchange Server.



    More Facts

If your small business is in the Petaluma or Sonoma area and you are in need of computer assistance, information technology outsourcing, or top-level expertise from a certified Progent engineer, call 707-559-7400 or visit Contact Progent.



An index of content::

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    Progent offers national remote phone support and consulting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose IT systems include a mix of UNIX and Microsoft Windows products. Remote network consulting offers optimum leverage for your IT dollar by protecting user productivity and limiting the time charged for network repair services. Advanced remote access utilities and skilled technicians and engineers allow Progent to solve most network problems without wasting time and expense by going to your site. In most of cases your network problems can be remediated by telephone or via a combination of telephone support and online connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP certified security specialists to help you with the most difficult system problems.

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    password management Consult

    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of the time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it.

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    Progent's Standard Help Desk Services provide an end-to-end solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Help Desk services are provided at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues.

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    Progent's Microsoft-certified consultants can provide online or onsite support to help companies of any size to plan, deploy, administer, and troubleshoot a backup/restore solution based on System Center 2012 Data Protection Manager. Progent can help you to migrate from earlier releases of SCDPM or from another backup system, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud, or hybrid environments. Progent offers as-needed support for resolving especially stubborn issues, or comprehensive project management services. Progent's consultants can also assist your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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  • SCCM 2016 Upgrade Online Support Services Expert Microsoft Certified SCCM 2016 Cloud Integration Setup and Support
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    SCCM 2007 Application Deployment Troubleshooting

    Progent can assist your business to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, improve compliance, and increase productivity by ensuring that operating systems and applications are always current, managing product licenses, and monitoring usage patterns so you can make smart purchasing choices. When your organization is set to update your SCCM 2007 device management ecosystem, Progent can help you to prepare for and carry out a smooth migration to SCCM 2012.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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  • Support Microsoft LCS Server Instant Messaging
    Microsoft LCS Server IM Remote Technical Support

    MS Communications Server provides Instant Messaging and Real Presence in an extensible, world-class solution featuring enhanced protection, seamless compatibility with additional Microsoft products, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product offers lower costs and elevated operational efficiencies, increased worker productivity, and stronger IP protection. Microsoft Communications Server 2007 has been replaced by Lync Server, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence experts can provide online and onsite configuration support and troubleshooting help for your Office Communications Server 2007 deployment and can help your organization to evaluate the costs and benefits of upgrading to Skype for Business. Progent can also help you to design and implement an efficient upgrade that will add significant strategic value to your IT system

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  • Specialists ProSight Remote Network Management
    Network Management outsourcing consultants Remote Consulting

    Progent's ProSight family of managed services are geared to provide organizations who have minimal in-house network support staffs with affordable access to world-class management platforms and consulting experts. Advantages of the ProSight catalog of managed services include predictable network management costs, smart automation of routine administrative tasks, continual adoption of new information technology, smooth migration from legacy technology to modern solutions, close alignment of computer technology with strategic goals, guidance from veteran network experts, and freeing up management to focus on business issues instead of fast-evolving network technology.

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    Microsoft Certified Expert MSCRM Outsourcing

    Microsoft CRM helps mid-market businesses nurture positive customer interactions. Integrated Sales and Customer Service components allow employees to share data to help promote selling success and deliver steady, efficient customer service. Progent can set up the optimal server and communications infrastructure, including mobile wireless access, to back MS CRM, and Progent's Experts Team can supply your company with a certified MS CRM consultant who can show you how to integrate Microsoft Dynamics CRM with your sales or customer support databases.

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  • Altaro VM Backup Boot from Backup Information Technology Consulting
    Hornetsecurity Altaro VM Backup and VMware ESXi IT Consulting

    Altaro VM Backup from Hornetsecurity provides small businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud environments and also supports cost-effective backup to Azure Block Blob storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your exposure to data loss, military-grade encryption, item-level restore capability for specific files and emails, extensive support for Windows Server CSV and for VMware vCenter for handling large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up online VMs without downtime. Progent is a certified Altaro partner and offers a wide array of consulting services to assist you to design, install, optimize and troubleshoot a backup/restore system based on Altaro VM Backup.

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    Data Center Colocation Integration Services

    Progent's colocation center support services are designed for businesses with equipment housed at Internet Data Centers or data center colo hosting sites and requiring timely on-premises service at the colo site as well as off-site support from Microsoft and Cisco Premier Certified experts. Progent offers a complete range of IDC and data center and colo support services including system topology analysis, Windows and UNIX server installation and support, troubleshooting for server and communications networking, development and installation of non-stop systems, defining and deploying layered security structures, firewall integration and support, configuring load balancing environments, and planning high-availability server cluster configurations.

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  • Technology Professional ProSight ESP Ransomware Defense
    ProSight ESP Endpoint Protection Integration Support

    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware.

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  • Support and Help ProSight Reporting ConnectWise Automate Remote ProSight Reporting Remote Infrastructure Monitoring Technical Support
  • Support and Integration Microsoft Windows 7 Evaluation Microsoft Windows 7 Migration Computer Consulting
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    Configuration Altaro VM Backup with Azure

    Altaro VM Backup software provides small businesses a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud-hosted environments and also supports low-cost cloud backup to Azure storage. Top features include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as little as five minutes for minimizing your Recovery Point Objective, military-grade encryption, granular recovery capability for specific files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and vCenter for handling larger deployments, and support for Volume Shadow Copy Service (VSS) to back up online VMs without downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to assist you to design, install, optimize and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software.

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    Progent can give you access to experts who can customize your Microsoft Business Solutions ERP, MRP, and accounting system packages to match your particular business needs. Progent's Microsoft support experts provide experience in Microsoft Dynamics Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce consulting services for safe, corporate-wide information sharing plus integration with Customer Relationship Management products.

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    Progent's Microsoft-certified Windows 11 consulting experts offer a variety of services for Windows 11 such as cloud and hybrid solutions, mobile device management and synchronization, telecommuter access, security and compliance, centralized provisioning, and Call Center support services.

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    Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, and both IP-based and public switched telephone network (PSTN) telephony. Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and streamlines administration via integration with Active Directory. Lync 2010 can also cut expenses by doing away with Voice-over-IP equipment and subscription services, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified unified communications consultants offer online and on-premises support to assist you to maintain and repair your current Lync 2010 environment or evaluate the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help you to design and execute a smooth Skype for Business upgrade.

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  • Citrix virtual desktops Consultancy
    Citrix virtual desktops Professionals

    For desktop virtualization, Progent offers the expertise of a Citrix XenDesktop consultant who can assist your company to design a XenDesktop solution that maximizes the business value of your IT network; configure XenDesktop software with your servers, end-user devices, and peripherals; upgrade your older desktop virtualization software to current versions of XenDesktop; and provide comprehensive remote troubleshooting. Progent can also instruct your network managers to adhere to industry leading practices to manage your XenDesktop solution effectively.

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