Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services


Progent's computer support for small and mid-size companies in Pleasanton are focused on clients who require immediate and affordable help for system stability, security, productivity, manageability, or recovery. The following brief selection of Progent's engineering support services and practice areas will give you an idea of the ways Progent's team can help you to increase the competitive value of your computer network.



  • Progent's Cisco-certified SIP infrastructure experts and Cisco CUBE configuration experts can help your business to plan, deploy, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-based SIP trunks. Progent can provide affordable online or on-premises support to assist companies to move smoothly to a modern unified communications network that delivers fast return on investment. Progent's certified Microsoft collaboration experts can assist you to set up interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server and Lync for connectivity to a SIP-based IP PSTN trunk.

  • Situated in California's Silicon Valley, Progent provides organizations of all sizes fast on-premises and remote access to IT consulting experts located throughout the United States and Canada. Progent can provide advanced IT design and integration consulting, system monitoring, defense against and recovery from cyberthreats such as ransomware, and urgent technical support in order to lower expenses and improve availability.

  • Progent's Co-managed Service Desk enables your information technology team to divide activity for Service Desk support transparently between your in-house support staff and Progent's nationwide pool of IT support engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk is a collaborative IT service system built around ConnectWise Manage, the leading PSA platform for managing IT support requests, generating tickets, designating ownership, tracking status, and generating management analytics. The price for Level 1 support for Progent's Shared Help Desk service averages below $18 per user per month. To learn more, refer to Progentís co-managed IT Call Center services.

  • Creating solutions with Cisco's wireless VoIP phones usually demands that you configure and optimize many key pieces of your wireless environment such as access points, switches, Cisco wireless LAN controllers, and management software. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer online and on-premises support to help your organization create and maintain a Cisco wireless IP phone solution by delivering services that can range from debugging the set up of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of a campus.

  • Progent can provide the affordable services of remote Internet connectivity experts to assist your company to assess or update your Internet services so your Internet connectivity solution meets your business needs. Support services available from Progent include evaluation of your current bandwidth utilization, vendor and plan analysis and ordering, network provisioning, and managing a smooth move to a new ISP and/or service arrangement. Provisioning can include optimizing existing routers and switches and configuring additional ones, implementing firewalls, and designing dependable Border Gateway Protocol architectures.

  • Progent's certified Windows 7 migration consultants can assist you to administer and troubleshoot legacy Windows 7 devices. Progent's consultants can also show you how to evaluate the likely strategic value of moving to Windows Windows 10 or Windows 11. If it fits your business to upgrade, Progent's Windows 10 migration consultants and Windows 11 deployment experts can assist you to design and execute an efficient migration to Windows 10 or Windows 11.

  • ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact productivity. Learn about the complete ProSight portfolio of value-priced network monitoring and management services for small and medium-size organizations.

  • Progentís BI reporting experts offer online and onsite consulting to assist your organization with any facet of business intelligence (BI) reporting from troubleshooting or enhancing applications to planning and deploying a comprehensive BI environment. Progent's BI experts can assist your company to support your existing BI system, help you to upgrade reports and databases from a discontinued reporting platform to a modern one, and provide custom remote mentoring to meet your individual requirements. Progentís management reporting and analytics professionals offer experience in the leading business intelligence reporting platforms such as the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, Report Designer and Report Builder.

  • Progent is the leading source of convenient, immediate, and economical access to Cisco CCIE engineers. CCIEs are highly-qualified networking gurus who are awarded this prestigious certification only after strenuous testing by Cisco. CCIEs can handle the most complex issues associated with network design, setup, repair, and support. Progentís CCIE experts work intimately with Cisco engineers in identifying issues with Cisco's IOS platform and devising fixes or obtaining patches to resolve anomalies. Progent can provide quick access to a CCIE by phone so you can get instant assistance for tough network troubles that are affecting business productivity but are beyond the scope of your usual network support providers.

  • If you are developing UNIX applications on a network that includes Microsoft-based servers, workstations and applications, Progent offers network outsourcing and consulting services that keep your network fully operational while reliving you to focus on your area of high-value expertise. By using sophisticated network monitoring and providing remote and optional on-site support as you need it, Progent provides Linux developer support that offers an affordable way to maintain an IT network that features dependability, tight security and high performance.

    Progent's Microsoft Gold-certified Microsoft SQL Server 2019 consultants can assist you to integrate Microsoft SQL Server 2019 efficiently with other Microsoft apps by offering services that include Microsoft Windows Server 2022 integration consulting, Microsoft Windows Server 2019 migration consulting, SharePoint Server 2019 application development, Power BI business reporting training and support, Exchange Server 2019 integration expertise and Microsoft 365 Exchange Online hybrid integration consulting, and Active Directory and Azure Active Directory design and debugging.

  • Progent can assist you in any phase of your migration to Microsoft Exchange Server 2019 including configuring Windows Server 2019 for hosting Exchange; planning high availability system topology for a local, cloud-based or hybrid environment; moving mailboxes; planning and implementing Windows Hyper-V; setting up HLB; building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with M365; and configuring Outlook clients. For more information, visit Progent's Microsoft Exchange Server 2019 deployment services.

  • The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to stop or recover quickly from a ransomware incident. Progent will consult with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.



    More Facts

If your small business is in the Tri-Valley area and you need technical assistance, information technology outsourcing, or top-level services from a Microsoft or Cisco certified engineer, call 925-621-2400 or visit Contact Progent.



An index of content::

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    Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks firewall appliances to create a modern cybersecurity solution that spans your data center and cloud-based resources and protects any user anywhere with any device.

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    Progent's Microsoft-certified consultants have 20 years of background designing, installing, and supporting messaging systems for businesses in the and across the U.S. Progent provides affordable Microsoft Exchange Servers consulting support to ensure that your email environment features security, fault tolerance, easy access for remote and wireless users, time-saving management utilities, and productive integration with telecommunications. Progent offers expertise and support services for Microsoft Exchange 2016, Microsoft Exchange 2013, Exchange 2010 Server, Microsoft Exchange 2007, Exchange 2003 Server, and Microsoft Exchange 2K Server. Progent can also help small or medium businesses to migrate to Exchange 2016 Server or Microsoft Exchange 2013 Server.

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    Progent's Wi-Fi site survey and predictive modeling help you to plan, implement and troubleshoot a Wi-Fi LAN adapted to your environment, offering your business a WLAN that delivers the reception, speed, capacity, QoS, data protection, and hand-off capability your business requires. Wireless site survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and onsite site survey services for confirming, tuning, and troubleshooting a functioning wireless network.

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    Microsoft SQL Server 2016 offers significant improvements in speed, scale, security and compliance, uptime, mobile computing support, and built-in analytics and reporting. Innovations include PolyBase for handling relational and non-relational databases in one appliance for big data applications, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized management of local and cloud-based resources. Progent's Microsoft-certified consulting team can provide remote and on-premises support to assist businesses of all sizes to deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft products including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics CRM and GP, Skype for Business, and SCOM.

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    Progent's Microsoft-certified SQL Server 2017 consultants can assist you to evaluate the business advantages of migrating to SQL Server 2017 and can assist your organization to design and implement an efficient migration of your current SQL Server environment to any network model including local, cloud-based, or hybrid. Progent's consultants offer remote or on-premises support services ranging from as-needed architecture assessment or troubleshooting to end-to-end project management to ensure your SQL Server 2017 initiative is carried out on time and on budget.

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    Cisco's Firepower Next Generation Firewalls provide a major performance boost over Cisco's previous-generation ASA 5500-X security appliances and include centralized control of modern cybersecurity features like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and execute an efficient migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's security services to build and centrally manage IT environments that include local offices, data centers, private clouds and public clouds.

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    Cisco's security and offsite access technology for small to mid-size companies represent a complete array of manageable protection products to help you protect your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, intrusion detection systems, and VPN solutions. Progent's expert consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your business goals.

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    Time Machine and Outlook for Mac On-site Technical Support

    Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft premier experts can help you install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who use Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac software can coexist, enabling Mac users to get and transmit messages, examine the Exchange global address list, copy addresses, synchronize calendars, and invite people to conferences with your Microsoft Exchange account. Progent will verify that your Microsoft Server is properly set up and that WebDAV and Outlook Web Access are working. Progent also offers customized onsite Entourage training.

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    Progent is one of the most experienced IT consulting companies for integrating email and messaging solutions powered by Exchange 2000 Server. Progent is skilled in helping small businesses get the full advantages of Microsoft Exchange 2000 for typical situations such as updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server management.

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    Progent is convinced that a well designed and executed information system is a vital piece for enabling a company's growth, and we follow this credo in our corporate network infrastructure. We have built a fault-tolerant virtual office network that enables Progent's staff consultants and authorized contractors to offer fast and efficient service, cooperate easily on complex jobs, and gain from professional and private maturity by being a member of an exciting company ethos of self motivation and independence.

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    Cisco's security and remote connectivity technology for small to medium sized businesses offer a complete array of manageable protection products to let you protect your wired and wireless network infrastructure. Cisco's VPN product family includes routers and switches, firewalls, and Virtual Private Network solutions. Progent's professional staff of consultants includes experienced specialists with Cisco CCIE and Cisco Certified Network Professional qualifications who can help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security technologies that fit best with your business objectives.

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    Small to mid-sized businesses can now get all the advantages of Operations Manager 2007 and also have fast access to Progent's Microsoft Premier network consulting experts. With Progent's economically priced IT support packages, small businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to offer small business networks enterprise-class availability, protection, and performance.

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    Progent's Microsoft-certified experts offer organizations of all sizes consulting, troubleshooting, and application development services for SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that uses web technology for intelligently connecting people, groups and data. SharePoint provides a central spot for your employees or customers to connect to, manage, distribute and manipulate relevant information, documents, and applications and to communicate with one another. Microsoft SharePoint enables faster and better decisions, more efficient access across groups and more economical business processes. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the knowledge they've created in a way that makes data easy to locate, retrieve and apply. Progent's certified SharePoint experts can assist your organization to maintain your existing SharePoint environment or upgrade to the current version of SharePoint Server or to SharePoint Online.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.

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    Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can help your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified CM, originally known as CallManager, or with Unified CM Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications that include Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, deploying ISR G2 routers with CUBE internetworking support, and creating UCS server failover and Cisco SRST solutions for high availability.

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    Microsoft Dynamics GP software includes analysis and reporting features that allow you to monitor all business processes, sales and spending, and market trends with built-in drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP reporting support services can help you create reports that allow you to understand your business more thoroughly, converting raw data into valuable business information. Progent can improve your reporting and analytics by offering Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and programming experience with VBasic, XML and other development environments in order to offer custom line-of-business software development and web commerce solutions that integrate seamlessly with Microsoft Dynamics GP.

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    Progent can provide online and on premises consulting to help you with any aspect of business intelligence reporting ranging from troubleshooting or modernizing reports to designing and deploying a comprehensive BI environment. Progent's management reporting experts can help you to maintain your existing reporting system, assist you to upgrade databases and applications from a legacy reporting product to a current one, and deliver as-needed remote mentoring to meet your individual requirements. Progent's business reporting and analytics consultants can provide experience in the leading business analytics reporting platforms such as the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted environments and also enables low-cost cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or onsite services to help you to plan, deploy, manage and debug a comprehensive backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup technology.

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    Nagios and MRTG are powerful, Open Source monitoring utilities that operate under Linux and can be used to monitor UNIX/Linux networks, Microsoft Windows networks, or multi-platform systems where Linux and Windows run side by side. Nagios allows network managers to track network services including POP3, HTTP, FTP, and PING. Multi Router Traffic Grapher allows you to track the bandwidth in and out of SNMP network appliances such as processors, routers, and switches. Progent's network integration experts can show you how to utilize both these utilities to tune and repair your network.

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    For Windows desktop virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can help your company to plan a XenDesktop solution that maximizes the business impact of your IT network; configure XenDesktop software with your physical and virtual servers, end-user computers, and peripherals; migrate your older virtual desktop software to the latest versions of XenDesktop; and deliver advanced remote technical support. Progent can also instruct your network managers to follow best practices to maintain your XenDesktop solution effectively.

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    Progent can help you in any and all facets of your migration to Exchange Server 2016 such as planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining mass storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; planning, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Configuration Manager automates software deployment and updating, simplifies security and compliance settings control, inventories network resources, protects against company data leakage, performs network health monitoring, enables safe end-user self service, and offers a single control mechanism for managing mixed-OS networks based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud integration specialists can assist you with any facet of planning, implementing, using and troubleshooting a SCCM solution for local, cloud, or hybrid networks.

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    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can disrupt your business.

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