Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services


Progent's information technology consulting services for small and mid-size businesses in Pleasanton are concentrated on customers who require fast and economical assistance with system stability, protection, efficiency, manageability, or repair. The following brief selection of Progent's engineering services and networking expertise will give you an idea of the ways Progent can help your company to enhance the business value of your computer system.



  • Progent's eCommerce software experts can assist you to install an e-commerce environment that is secure, dependable, and responsive. Progent can also enable you to architect a web site that is closely integrated with your sales and supply chain databases to reduce the expense and increase the reliability of on-line B2B, business-to-consumer, or buy-side to sell-side transactions. Progent can help you create custom web software using industry standard development utilities or tailor popular applications so that they accommodate your specific business requirements. For data-intensive applications, Progent offers the expertise of SQL Server programmers, Oracle developers and DBAs, MySQL experts, and Microsoft Office Access application programmers.

  • Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Unified Communications Manager Express to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, solving QoS, configuring SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.

  • Windows Server 2022 builds on the technology behind Microsoft Windows Server 2019 and related software and services to offer improvements in critical areas that include multi-layer security, native support in Azure for major Windows Server applications, unified administration for hybrid on-premises and multiple-cloud environments, plus increased availability for Azure-hosted VMs. Progent's Microsoft-certified Windows Server 2022 consultants can help your organization to plan and carry out an efficient migration to Microsoft Windows Server 2022 using your existing network architecture or an updated on-premises, cloud-centric, or hybrid environment. Progent's consultants can assist your company to evaluate the business value of moving to Microsoft Windows Server 2022 and can help you implement Microsoft Windows Server 2022's latest features including zero-downtime Hotpatching, DNS-over-HTTPS (DoH), and Storage bus cache for standalone servers. For details, refer to Microsoft Windows Server 2022 planning and integration expertise.

  • Progent has provided remote IT support assistance to companies in each state in the U.S. Many of these customers have expressed their high regard for Progent via testimonials to the excellence of Progent's service personnel. Check out Progent's customer testimonials to learn what they say concerning the high level of Progent's network support services.

  • GIAC was founded in 1999 to certify the knowledge of computer security professionals. GIAC accreditations are recognized by businesses and institutions around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer support for all of the network security capabilities addressed within the GIAC accreditation including auditing infrastructure security mechanisms, incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions for compliance with government mandates for promptly reporting security incidents.

  • Progentís BI reporting experts can provide remote and onsite consulting to assist your organization with any phase of business intelligence (BI) reporting from troubleshooting or modernizing reports to planning and deploying a comprehensive BI environment. Progent's management reporting experts can assist your company to maintain your existing reporting system, help you to migrate databases and applications from an outdated reporting product to a modern solution, and provide custom remote mentoring tailored to your specific requirements. Progentís business reporting consultants can provide experience in the leading BI reporting and visualization tools such as Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

  • Microsoft's virtual desktop technologies lower the work needed for IT managers to deploy software programs so that they are consistent across a corporate workforce, provide the ability to control rights to business information, and enable fast installation of additional or updated desktops. In Microsoft Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services (RDS). Microsoft's innovative VDI infrastructure that powers RDS streamlines client connectivity, enhances responsiveness, strengthens security, centralizes management, and offers an almost transparent user environment. Progent's Windows Server 2016 consultants can assist your company to evaluate the strategic benefits of Microsoft's desktop virtualization solutions, set up pilot and on-line deployments, optimize your system architecture to support virtual clients effectively, assess and resolve security issues, and educate your IT administrators to follow best practices to achieve a fast ROI from client virtualization.

  • Load balancing of multiple servers enhances performance and offers redundancy by side stepping failed servers in a load-balanced farm. Progent's load balancing consulting services cover a wide range of high-availability load balancing technologies including network load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery technology including Cisco Content Engine. High availability load balancing vendors for which Progent offers consulting services include Windows 2008 Server R2 Network Load Balancing Manager, the Network Load Balancing feature of Windows Server 2012, Virtual Machine Load Balancing in Windows Server 2016, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and LocalDirector 400 series, and F5 BIG-IP Global Traffic Manager.

  • Progent has two decades of experience helping small and mid-size organizations to design, deploy, optimize, administer, and troubleshoot computer networks that incorporate at-home workers. To find out about Progent's consulting services for a remote workforce, visit at-home employees expertise.

  • Progent offers enterprise customers remote or on-premises NetApp SAN consulting services for NetApp's complete family of SAN storage software and hardware products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, system management, security and compliance, disaster recovery, and remediation. Progent can provide Tier 3 support to assist you to take care of issues with NetApp SAN environments efficiently based on industry best practices.

  • Progent has published a white paper that summarizes the benefits organizations of any size can derive from outsourcing or co-sourcing IT services from Progent. Progent's IT Outsourcing and Co-sourcing report includes Progent's proven IT service delivery paradigm for IT support that can range from router configuration to advanced application development. The white paper also shows how Progent's outsourcing and co-sourcing services can assist clients to cut costs, improve productivity, and increase the value of their IT network. To see Progent's white paper, click: Advantages of Outsourcing IT Services from Progent.

  • Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm your identity on a device that only you have and that is accessed using a separate network channel. A wide selection of out-of-band devices can be used for this second form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. For details about ProSight Duo two-factor identity validation services, go to ProSight Duo MFA two-factor authentication (2FA) services for access security.



    More Facts

If your small business is in the Tri-Valley area and you require computer support, information technology outsourcing, or top-level expertise from a Progent engineer, call 925-621-2400 or visit Contact Progent.



An index of content::

  • 24 Hour Cisco Troubleshooters San Ramon CA San Francisco East Bay Cisco Computer Service
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  • Installation support Anti-Spam
    Support and Setup Antivirus

    E-Mail Guard is Progent's affordable spam filtering and virus defense solution that offers small companies world-class protection from spam, viruses, DHA attacks, and other types of email-borne attacks on IT networks. E-Mail Guard is based on Postini's perimeter management technology, a full suite of web-based anti-spam and virus protection services that defuse email assaults before they are able to breech the company firewall. Perimeter Manager also lets administrators monitor and control their email application, regardless of server platform, hardware technology, or data center location.

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  • Top Ranked Computer Consulting Call Center Sharing
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    Progent's Network Contact Center Outsourcing Services for PC desktop technical support are intended especially for small organizations who require fast access to a Help Desk Service Center with expert phone support and effective escalation options but who have to operate within a modest network support budget. Important features of Progent's Help Desk Outsourcing Services are Helpdesk Support, Secure Remote Access Support, Initial System Assessment, Expert Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Software Recommendation and Integration.

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  • Azure hybrid cloud solutions Consultancy
    Professionals Azure and SCDPM integration

    Progent's consultants can help you with every stage of Azure cloud migration including requirements analysis, readiness assessment, system design, pre-production testing, implementation, automated management, performance tuning, license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can help you to set up and troubleshoot firewalls and VPN tunnels so that your users can safely access to Azure resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to set up a hybrid cloud environment that transparently combines physical datacenters with Azure-based services.

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  • Stabilizing Phase: Design Tuning Specialist
    Project Methodology Outsourcing Firm

    When conducting consulting projects for enterprise customers, Progent uses a structured approach driven by defined milestones in order to achieve financial, scheduling and engineering targets while reducing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management procedures derived from the leading practices described by the Microsoft MSF methodology which includes requirements definition, design proposals, pilots, design adjustments, and professional deployment. All phases are documented to provide a comprehensive description of IT services performed and to help in downstream system support.

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  • Google Cloud Natural Language Consult
    Google Cloud integration Professional

    Progent can provide cost-effective online and on-premises support to help organizations of any size to move all or part of their core IT infrastructure to Google Cloud Platform (GCP). This can save time and hardware costs and enable the use of Google's cutting edge machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform integration including needs analysis, preparedness evaluation, system design and review, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance.

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  • Consultants Co-managed Help Desk
    Microsoft Certified Partner Virtual Helpdesk Network Engineer

    Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Support services are offered at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

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  • ISA 2004 Firewall Support and Setup Engineer Microsoft ISA Server

  • WatchGuard Firebox Firewall Cybersecurity Company
    WatchGuard Firebox M4600 Firewall Auditor

    Progent provides support expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and maintain a WatchGuard Firewall/VPN appliance that aligns with your network security needs and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewalls.

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  • Urgent Online Office Word Training Small Business Network Consulting Firm
    Online Office Access Training Outsourcing

    Progent offers live online training for a range of client applications and operating systems including Microsoft Office and Microsoft 365 Excel, Word, Access and Visio plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction offers the benefits of conventional in-person instruction, such as immediate interaction between clients and trainers, but avoids the expenses of transportation and the hassle of attempting to accommodate the schedules of multiple trainees. Available to individuals or classes of any size, Progent's live online instruction permits the trainer to run the seminar from a remote office while the students can be dispersed across a campus or all over the country. Virtual instruction utilizes proven teaching tools such as broadcast white boards, real-time questions, and shared desktops. Classes can be brief and personalized to specialized topics or longer in duration and broader in coverage.

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  • Professionals Co-Location
    Urgent Hosting Computer Consulting

    Progentís colocation center IT services are designed for companies with equipment located at IDCs or data center collocation hosting sites and in need of timely on-site service at the colo site as well as remote help from Microsoft and Cisco Premier professionals. Progent provides a full range of IDC and data center and co-location support services such as system topology analysis, Windows and Linux server integration and maintenance, tech support for server and communications infrastructure, design and deployment of high availability systems, architecting and implementing layered security defenses, firewall integration and troubleshooting, designing load balancing environments, and creating high-availability server clustering configurations.

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  • Data Protection Manager 2016 and Windows Server 2016 Remote Consulting
    Microsoft Certified Network Consultant Data Protection Manager 2016 Protection Groups

    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and easy restore capabilities for Microsoft networks. SCDPM 2016 offers application-aware backup for critical workloads such as SQL Server, Exchange and SharePoint, protects Windows and Linux virtual machines, supports virtual machines hosted by Hyper-V as well as VMware, and integrates seamlessly with Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of all sizes to design, deploy, manage, and repair a multi-site backup/restore system built around Data Protection Manager 2016. Progent can help you to migrate from a previous release of DPM or from an outdated system, and Progent can optimize your DPM 2016 ecosystem for on local, hosted, cloud or hybrid deployment models. Progent offers online or onsite support and can deliver occasional guidance to resolve technical bottlenecks or provide end-to-end project management or co-management services to help you complete your Data Protection Manager 2016 deployment on time and on budget.

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    Progent can provide affordable online access to engineers with expertise in a broad range of utilities and services that deliver solutions for protecting Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops plus laptops and handhelds. Progent offers expertise for leading data protection platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, MozyPro, Retrospect, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent can assist you to install, upgrade, or troubleshoot backup/restore solutions for a variety of architectures such as local, edge to datacenter, cloud, or hybrid.

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    Progent's proven ransomware recovery consultants can help your business to restore an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.

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    Progent can provide access to a veteran specialist with extensive experience installing, managing, and enhancing telepresence platforms from top-tier vendors including Cisco/TANDBERG, Polycom, and LifeSize. Progent can work with your in-house network support group, your Internet Service Provider, and your video conferencing platform supplier to help your organization increase the business value of your telepresence solution.

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    If your office network mixes UNIX, Linux or Solaris technology with Windows, Progent can help you to incorporate your IT resources into a cohesive environment that allows all your operating systems to coexist for easy management, seamless dataflow, high reliability, enhanced throughput, and tight protection. Progent's UNIX and Microsoft Windows integration assistance offerings include IT architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical support and troubleshooting, in-person technical support, and Help Desk Call Center services.

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    SQL Server 2005 delivers indispensable, standardized tools to computer professionals as well as to network users, lessening the difficulty of creating, deploying, managing, and accessing enterprise data and database applications in environments ranging from handheld devices to corporate data systems. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consultant with hands-on expertise and wide knowledge in designing and deploying information-based, comprehensive business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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  • Juniper Networks NetScreen Security Consultancy
    Juniper NetScreen IPsec VPN Compliance Auditor

    Progent's Juniper-certified NetScreen engineer can assist your company to configure and optimize NetScreen 5000 series routers, upgrade from previous NetScreen devices to more current Juniper technologies, and repair infrastructure problems in all-Juniper or mixed-vendor systems.

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    Progent delivered a wireless integration solution that enabled a school to improve productivity and eliminate the recurring expense of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is intended for interfacing separate locations up to 2.5 miles apart and can reach even longer distances. This wireless alternative offered improved bandwidth and reliability than simply amplifying the 802.11b wireless network, and because it uses the 5.8Ghz spectrum it offered protection against outside interference.

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    The current Cisco ASA 5500-X Family of firewalls with Firepower Services provide significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to maintain your current PIX or Cisco ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, tune, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's certified Office Word and Microsoft 365 Word experts can provide a wide selection of economical remote support services to help your organization to maintain your legacy Microsoft Office Word solution or assist you to migrate to a newer version of Microsoft Office Word. Services offered by Progent's experts include VBA software development, isolating and fixing compatibility issues between various versions of Office Word, interfacing Word with different Office applications such as Office Excel and Outlook or with 3rd-party data sources and plug-ins,network optimization for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet integration, and online training tailored for individuals or groups.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to design a DR system based on Microsoft's most advanced Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using industry-standard hardware, VM Load Balancing for improving the speed and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for fast, economical creation of a stretch cluster quorum witness.

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