Onsite Service Available in Salinas, Marina, Castroville

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services

Progent's network support services for small businesses in the Salinas vicinity are concentrated on clients who require immediate and affordable assistance with system stability, protection, productivity, administration, or recovery. This brief selection of Progent's engineering services and networking expertise will provide a sense of the ways Progent can assist you to enhance the business value of your computer network.

  • Patch management includes installing software updates to operating systems and applications, servers and endpoints, peripherals such as printers, network appliances such as switches and wireless APs, and Internet-of-Things devices such as sensors and health monitors. Timely and properly managed patching optimizes cybersecurity, regulatory compliance, availability, and functionality. Haphazard patch management can cause security gaps, compatibility issues, slow or erratic performance, needless offline stretches, or loss of key features. Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective option for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. To find out more, see Progent's software update management service plans.

  • The Progent Test and Training Lab located at the QTS Internet Data Center in Sacramento can be used for testing line-of-business applications, creating cost-effective migration procedures, evaluating and optimizing performance, planning or validating business continuity strategies, mitigating compatibility problems, and building training environments for new products and technologies. For Progent customers who lack sufficient in-house resources to assemble effective test systems, the lab reduces capital outlay and technical risk and helps keep vital network initiatives on schedule.

  • ProSight Reporting is an expanding family of real-time reporting utilities created to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • Progent's Amazon AWS planning and integration experts offer cost-effective remote support to help companies of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable high-performance storage, and Glacier for value-priced archival storage. Progent can help you with every phase of Amazon AWS integration including needs analysis, readiness evaluation, system design and review, testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security. Progent offers advanced expertise with firewalls and VPN connections and can help you deploy all-cloud or hybrid environments that seamlessly integrate Amazon AWS cloud services. Progent can provide occasional support or Progent can deliver project management outsourcing or co-sourcing to help you migrate smoothly to the Amazon AWS cloud platform.

  • Progent can help small and mid-size companies to set up VoIP solutions to provide their telecommuters the benefit of virtual extensions of the corporate phone system. To learn about ways Progent's consultants can help your at-home workers to integrate and troubleshoot VoIP solutions, visit VoIP support services for an at-home workforce.

  • Progent's Microsoft-certified SQL Server 2017 experts can help you to evaluate the business advantages of migrating to SQL Server 2017 and can assist your organization to plan and carry out a smooth migration of your databases and applications to any network architecture including onsite, cloud-based, or hybrid. Progent's SQL Server experts can provide online or onsite support services ranging from as-needed architecture review or troubleshooting to comprehensive project management to make sure your SQL Server 2017 initiative is successfully completed on schedule and within budget. In addition, Progent's SQL Server 2019 integration consultants can assist you to upgrade smoothly from SQL Server 2017 to a newer release of SQL Server. For more information, see SQL Server 2017 migration consulting.

  • Progent's Android smartphone integration consultants have extensive background delivering online and onsite support for businesses of all sizes who need to integrate Android phones and tablets into their IT systems so that mobile clients can communicate and collaborate from virtually anywhere. Progent offers the breadth of know-how to resolve network problems that span numerous vendors and that entail a combination of older and up-to-date technology. Progent provides affordable online consulting to help you with any facet of planning, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional technical support to assist you to handle especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic IT projects on schedule and on budget. Progent can assist with on-premises, cloud-based, or hybrid networks and can provide expertise with all major operating systems, applications, management tools and hardware infrastructure. Progent also can provide customized group or individual training to show you how to manage and use Android phones to maximize their business value.

  • Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 and 6E Wireless Access Point consultants can provide economical remote and on-premises help for Catalyst next-generation Wi-Fi 6 and 6E wireless access points (WAPs). For details about Progent's support for Catalyst 9100 Line of 802.11ax Access Points, see Catalyst 9100 802.11ax APs system planning, configuration, and management services.

    More Facts

If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area and you are in need of computer help, information technology outsourcing, or advanced expertise from a certified Progent professional, call 831-600-4300 or visit Contact Progent.

An index of content::

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    Progent can provide small businesses with an IT management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can offer strategic direction to help you integrate appropriate IT products to enhance business operations so they align more closely with your business objectives. Your company can develop and implement a well thought out IT strategy without incurring the expense of a full-time senior IT executive.

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  • Windows, UNIX, Solaris Support Services
    UNIX with Windows Setup and Support

    Progent's UNIX family support experts provide small and mid-size companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business contact with UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide array of expertise provides you with a convenient single source to show you how to build and manage a secure and reliable mixed-platform connectivity and communications environment that supports UNIX and Microsoft interoperability by combining Windows with major versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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  • Consulting Services Exchange 2019 Mailbox Server
    Exchange 2019 O365 Integration Support and Help

    Progent can assist your organization in any facet of your upgrade to Microsoft Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V virtualization; setting up HLB; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft 365; and configuring Outlook clients.

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  • Android and Skype for Business integration IT Consultants
    Android and Windows 8.1 integration Remote Troubleshooting

    Progent's veteran team of IT consultants and subject matter specialists have extensive experience delivering remote and on-premises assistance for organizations of all sizes who want to integrate Android phones into their information networks so that users can work together from virtually anywhere. Progent has the range of skills to resolve technical issues that involve multiple manufacturers and that represent a mix of legacy and current technology. Progent provides cost-effective remote expertise to assist you with any stage of designing, configuring, managing and troubleshooting your BYOD solution. Progent can deliver as-needed support to assist you to handle particularly stubborn technical problems, or Progent can provide outsourced or co-sourced project management services to help you complete major IT projects on schedule and on budget. Progent can help with on-premises, cloud-based, or hybrid network environments and can provide expertise with all major operating systems, apps, management tools and network infrastructure. Progent also can provide specialized group or individual training sessions to help you manage and operate Android phones securely and productively.

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    Progent's Microsoft engineers offer in-depth support in deploying, operating and troubleshooting all versions of Project, Microsoft Project Server, and Microsoft Project Online and can provide a wide range of cost-effective online consulting services following industry best practices to help businesses of any size to get all the advantages of this powerful platform. Services available from Progent include solution design, software configuration and migration, strategies for safe file and status sharing among onsite and offsite users, network optimization, and specialized online training classes.

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    Progent's data protection experts can help you to create, deploy and manage a backup plan built around MSP360 Backup software to protect your assets residing on any major public cloud. Progent can provide monitoring and management to prevent data loss resulting from human mistakes, computer error, ill-intentioned insiders, and external attacks like ransomware.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to deliver web-based management and world-class security for your email traffic. The hybrid architecture of ProSight Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.

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    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the forefront of network support, performing a wide range of IT projects for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for using computer knowledge to repair real-world IT problems efficiently.

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    To see answers to frequent enquiries about being employed by Progent, visit Employment at Progent Q&A.

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    Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, and both IP-based and public switched telephone network voice communication. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office desktop or Microsoft 365 and simplify administration through integration with Windows AD. Lync can also cut capital and operational costs by eliminating Voice-over-IP hardware and subscription services, PBX gear, or conventional video conferencing technology. Progent's Microsoft-certified unified communications experts can provide remote and onsite support services to help your company to maintain and troubleshoot your existing Lync Server 2010 environment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product family. Progent can also help you to plan and execute a smooth Skype for Business migration.

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    Progent's ransomware consultants can help you to assess your ransomware vulnerability, monitor and protect your network, assist with negotiating a settlement with a hacker, and reconstruct an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.

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    Progent's Microsoft-Premier SQL Server consultants offer an array of services to help small and midsize companies to design, deploy, manage, and troubleshoot SQL 2008 systems so that they gain the maximum business advantage from Microsoft's state-of-the-art database management platform. Also, Progent can provide consulting expertise for system infrastructure, enterprise-wide protection, and software programming to optimize the strategic advantage of your computer investment.

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    Progent can help you to create, deploy and administer a backup solution built around MSP360 Backup software to protect your IT assets hosted on any leading public cloud. Progent can provide end-to-end monitoring and remote management to protect against data loss caused by human mistakes, computer glitches, malicious insiders, and malware assaults like ransomware.

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    Progent can provide cost-effective remote consulting to help companies of any size to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Glacier for low-cost long-term archiving. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, testing, configuration, administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance. Progent can provide advanced expertise with firewalls and VPN access and can show you how to deploy cloud-based or hybrid cloud networking models that efficiently incorporate Amazon AWS resources. Progent can provide occasional support to assist you to overcome complex technical issues or Progent can provide project management outsourcing to help you move to the Amazon AWS cloud on time and on budget.

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    Progent's expert software programmers, database designers, and project management consultants can help enterprise clients to complete development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to seasoned project managers for high-level planning and program co-ordination or Progent can help customers fill in expertise gaps by offering relational database architects and software programmers skilled in developing line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help businesses to incorporate SharePoint with other data sources like SQL Server and Office Excel to create data-driven intranets and portal sites. Progent also offers expertise with multiple web development tools and can assist clients to build, expand, repair, or migrate web-based applications to utilize the most current web technology.

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    Progent's Technical Response Center (TRC) offers low-cost nationwide extended hours remote support for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals provide 24x7 phone support and remote direct network connection to troubleshoot and repair technical problems quickly and affordably.

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    Progent's Duo services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices.

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    Progent's work environment will allow you to become a better professional by improving your information technology knowledge and boosting the satisfaction of your customers. Progent delivers this promise by recruiting the top professional talent for you to operate with, offering an advanced system architecture, using proprietary software tools to deliver the maximum level of service, and by optimizing proven operational structures for finding and keeping clients.

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    Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation transmitted by every consultant to every customer. The discipline of detailing and organizing service activity allows more effective service and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

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    Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, optimizing and troubleshooting SCOM solutions and offer companies of all sizes expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also help you to import and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric and Microsoft and third-party apps and services. In addition, Progent can provide fast remote or onsite technical support to assist you to remediate serious problems uncovered by Microsoft SCOM 2012.

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