San Francisco Peninsula
San Francisco, Millbrae, Pacifica:

Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Progent's computer support services for small and mid-size businesses in the city of San Francisco are focused on clients who need quick and economical help for system reliability, protection, productivity, manageability, or recovery. The following brief selection of Progent's consulting support options and practice areas should give you a sense of the ways Progent can help you to enhance the competitive value of your computer system.

• The Help Desk Call Center service delivery model adopted by Progent gives small businesses an efficient option to replace reliance on independent service individuals by offering in-depth technical knowledge shared by multiple support teams, optional 24x7 access to urgent assistance, fast escalation to top-level specialists for solving even the most complex problems, service consistency and reliability, prompt follow through enforced by seasoned support managers, a choice of convenient mechanisms for requesting service jobs, plus a high level of progress visibility made possible by trouble ticket tracking and accessible via a web-based portal.
  
  
• In addition to supporting a diverse range of security technologies from Microsoft and Cisco, Progent offers companies expert help for solutions from other major Firewall and VPN manufacturers including Check Point Software, WatchGuard, Juniper/Netscreen, Palo Alto Networks, Fortinet, and Barracuda. Progent can help you create a detailed security plan and select appropriate products from multiple suppliers to support your security goals while sticking within your budget restraints.
  
  
• Microsoft's virtual desktop solutions lower the work needed for network managers to deploy software programs so that they are consistent across an entire user base, provide the ability to manage rights to business data, and enable fast deployment of new or upgraded workstations. With Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) that powers Remote Desktop Services streamlines desktop access, improves responsiveness, tightens data security, centralizes management, and provides an almost seamless client experience. Progent's desktop virtualization consultants can assist you to evaluate the business benefits of Microsoft's virtual desktop technologies, configure test and on-line environments, improve your network architecture to support virtualized clients efficiently, assess and remediate security problems, and educate your network administrators to follow best practices to achieve a fast ROI from client virtualization.
  
  
• If you are creating UNIX or Linux applications on a network that includes Microsoft-based servers, desktops and software, Progent offers IT outsourcing and support services that keep your system up and running while freeing you to focus on your area of highest value expertise. By using advanced server monitoring and providing remote and optional on-site help as you need it, Progent provides UNIX developer support that provides an inexpensive way to maintain an IT network that features high uptime, tight security and performance.
  
  
• Progent can help you to design, implement and debug a backup/restore plan built around MSP360 software. MSP360 offers file/folder or image-based backup/recovery for VMs and physical machines, supports all leading public clouds, and permits you to build a data protection ecosystem with a minimum RTO and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to prevent data loss caused by human mistakes, system glitches, ill-intentioned users, and malware attacks like ransomware. To find out more, see ProSight Data Protection Services MSP360 Backup managed services.
  
  
• Progent's ProSight Active Security Monitoring service is an endpoint protection solution that utilizes cutting edge behavior analysis technology from SentinelOne to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn about the complete ProSight portfolio of affordable outsourced network management services for desktop and mobile endpoints.
  
  
• Progent can help small and mid-size businesses to design, implement and debug the network infrastructure needed to support remote workers. Aspects of network infrastructure for which Progent's experts offer assistance include secure and convenient VPN connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN design and implementation, and robust Internet access. For details about Progent's network infrastructure consulting expertise for a remote workforce, refer to infrastructure consulting expertise for telecommuters.
  
  
• Cisco's Firepower NGFWs Firewalls provide a major performance boost over Cisco's popular ASA 5500-X firewalls and offer centralized management and automation of advanced security capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco-certified CCIE-certified firewall experts can assist you to plan and carry out a smooth upgrade to Firepower Series firewalls from from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's subscription-based security services to create and centrally manage network environments that include branch offices, data centers, and cloud resources. For more information about Cisco's Firepower portfolio of Next Generation Firewalls (NGFWs), visit Firepower firewalls integration expertise.
  
  
• Progent's CISSP certified security professionals and CISM certified security professionals can help you to protect your Mac network system through expert support services which include performing complete security audits, recovery from virus and worm attacks, configuring firewalls, deploying safe remote access, deploying automated software for defense against viruses, spam, and directory harvest attacks, and designing a detailed security strategy appropriate for your organization and network system.
  
  
• Progent offers the support of certified SQL Server 2012 consultants and experienced database application programmers, database administrators, project management experts, Cisco-certified network architects, disaster recovery planning specialists, and certified data security consultants to assist your business to support Microsoft SQL Server 2012. Progent can also provide SQL Server 2016 upgrade support or Microsoft SQL Server 2019 upgrade assistance to help you move to a more current release of Microsoft SQL Server.
  
  
• Progent's consulting services for zero-downtime networks provide Microsoft and Cisco-certified network professionals who will help you implement a robust computing environment that includes essential technologies and procedures for line-of-business applications. Progent’s engineering professionals can assist your company to configure a system architecture with features such as fault tolerant Internet access, network load balancing, non-stop data centers, multi-site backup and restore, high-availability interoffice connections, and fault tolerant multi-site networks. Progent can also provide workplace recovery preparedness experts to help you plan, test, and document a recovery procedure based on best practices.
  
  
• Progent's ProSight Active Security Monitoring (ASM) service offers small and medium-sized companies the benefits of the same anti-ransomware technology used by many of the world's largest corporations including Walmart, Citi, and NASDAQ. By delivering in-line malware blocking, identification, containment, restoration and forensics in one integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, simplifies management, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) incorporated in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)."
  
  
  
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If your small business is in the San Francisco area and you are in need of computer assistance, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified professional, call 415-321-5400 or visit Contact Progent.