Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services


Progent's certified professionals can provide a wide assortment of consulting and technical support assistance for information networks based on any mix of Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technologies. Support services available to small and mid-size companies in San Jose by Progent's team of Microsoft technical experts include:



  • Progent's Cisco certified network infrastructure experts can help clients to run Cisco's network management utilities including Cisco DNA Center and Meraki Dashboard to build a cloud-based, on-prem or hybrid network management solution that ensures advanced security, availability and business continuity. To find out more, visit CCIE-certified networking management consultants.

  • The CISA accreditation is a prestigious qualification that indicates expertise in network security audit and control. Accredited by ANSI, the CISA accreditation has candidates undergo a comprehensive examination given by the ISACA international professional association. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional trained to help businesses in the areas of information systems audit services, IT enforcement, network assets and infrastructure lifecycle, information technology service delivery, protection of data resources, and disaster recovery preparedness.

  • Progent offers the support of certified SQL Server 2012 consultants and seasoned database application developers, database administrators, project management experts, network infrastructure architects, disaster recovery specialists, and certified security consultants to help your business to maintain Microsoft SQL Server 2012. Progent can also provide Microsoft SQL Server 2016 upgrade expertise or SQL Server 2019 migration assistance to help you implement a more modern version of Microsoft SQL Server.

  • Software update management entails applying software or firmware updates to operating systems and applications, servers and endpoint devices, peripherals like printers, infrastructure appliances like switches and Wi-Fi APs, and Internet-of-Things devices like alarms and robotics. Timely and correctly managed updating maximizes cybersecurity, regulatory compliance, uptime, and functionality. Haphazard software update management can cause security gaps, compatibility problems, sluggish or inconsistent performance, needless offline stretches, or unavailability of key features. Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. For more information, see Progent's patch management services.

  • GIAC (Global Information Assurance Certification) was established in 1999 to validate the knowledge of computer security professionals. GIAC certifications are recognized by businesses and government organizations all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants can provide help with all of the security disciplines addressed under GIAC certification including evaluating infrastructure security mechanisms, event handling, intrusion detection, web application security and SIEM solutions for compliance with regulatory mandates for reporting security incidents.

  • Progent offers small and mid-size businesses supplemental or comprehensive Help Desk support for offsite workers. To learn about Progent's overflow or fully outsourced Help Desk services for a remote workforce, go to Help Desk Call Center support for a remote workforce.

  • Progent's Shared Help Desk service enables your information technology group to divide responsibilities for support services transparently between your internal network support staff and Progent's nationwide roster of certified IT support engineers and subject matter experts. Progent's Co-managed Help Desk service is a joint IT service system built around ConnectWise Manage, the industry-leading Professional Services Automation tool for managing IT service requests, generating tickets, assigning ownership, tracking progress, and producing management analytics. The cost for Level 1 support for Progent's Co-managed Help Desk service averages below $18 per user per month. For details, visit Progentís shared IT Call Desk services.

  • Progent's consulting support for IT support companies allows you to take advantage of Progent's consulting engineers while retaining your own brand as a transparent arm of your network consulting organization. For information about Progent's expertise for network support businesses, see Progent's consulting support for IT service firms.

  • Progent offers convenient, immediate, and affordable access to Registered Cisco CCIE support professionals. CCIEs are elite networking gurus who earn this top-level classification only after thorough testing by Cisco. CCIEs can resolve even the most complicated problems associated with network design, implementation, repair, and maintenance. Progentís CCIE consultants cooperate intimately with Cisco engineers in identifying problems with Cisco's IOS software and devising fixes or obtaining patches to correct anomalies. Progent offers quick contact with a CCIE by phone so you are able to get instant assistance for complex network troubles that are impacting business efficiency but are beyond the scope of your local IT service providers.

  • Progent's certified Microsoft Office and Microsoft 365 consultants can assist companies to integrate Microsoft Office desktop and Microsoft 365 apps such as Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a cohesive solution that provides quick ROI and enables better business results. Progent can help your company to integrate Microsoft Office or Microsoft 365 applications with each other and with additional key Microsoft platforms such as SharePoint, Exchange Server and SQL Server deployed locally or in the cloud. Progent's consultants can also help you to fix compatibility issues with various releases of Microsoft Office and offers live online Office and Microsoft 365 instruction to individuals or teams.

  • SharePoint Server 2019 offers the modern experience drawn from SharePoint Online, providing a transitional product between the classic UI of SharePoint 2016 and the modern SharePoint experience. Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable online and on-premises consulting, software development, and troubleshooting services for organizations of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help you plan and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud infrastructure into a cohesive intranet solution. To find out more, visit SharePoint 2019 Server planning and deployment services.

  • Progent can help small and mid-size businesses to design, implement and debug the infrastructure for offsite workers. Areas of infrastructure for which Progent's experts can provide guidance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router integration, wireless network planning and deployment, and reliable Internet connectivity. To learn about Progent's infrastructure consulting expertise for a remote workforce, go to infrastructure consulting expertise for teleworkers.

  • Progent's certified Skype for Business consultants offer online and onsite expertise for companies of any size to evaluate the costs/benefits of upgrading to Microsoft Skype for Business Server or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan a local, cloud or mixed deployment; interface Skype for Business with Microsoft SQL Server, Exchange, SharePoint and Office; set up HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with other communication platforms like Cisco UC. Progent's certified network security experts can help you to design and validate a security strategy for your Skype for Business deployment that is compliant with government and industry standards. Progent can also assist build a hybrid network model that combines on-prem Skype for Business with the cloud services Skype for Business Online or Teams.



    More Facts

If your small business is in San Jose or anywhere in the Silicon Valley area and you need computer support, information technology outsourcing, or high-level services from a certified Progent professional, call 408-240-9400 or visit Contact Progent.



An index of content::

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    VMware's market leading Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and administer a disaster recovery solution based on VMware SRM.

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    If your company does not require urgent remote help but expects to require technical services with your information system in the near future, you can conserve time and expenses and guarantee that the appropriate IT skill will be available when you require it by contacting a Progent sales agent and registering as a client. For more information, call 800-993-9400 or email information@progent.com.

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  • IT Consulting SQL Server 2017 Automatic Database Tuning
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    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business advantages of upgrading to SQL Server 2017 and can assist you to design and implement an efficient migration of your databases and applications to any network model including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts offer remote or on-premises support services ranging from as-needed architecture assessment or troubleshooting to comprehensive project management and co-management to make sure your SQL Server 2017 project is carried out on schedule and within budget.

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    Progent offers the assistance of a certified VMware VCDX expert to help your organization design, deploy, manage and troubleshoot VMware vSphere-powered virtualization ecosystem for local datacenters, private and public clouds, or hybrid cloud systems. Progent can provide advanced knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent has extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery.

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    Progent's Technical Response Center (TRC) offers low-cost nationwide after-hours online support for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers provide extended hours telephone help and remote direct network connection to isolate and resolve technical problems rapidly and economically.

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    Progent's certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot environments and migration plans, tune your network for on-premises, multi-location, cloud-based, and hybrid environments, train your IT support, team, create a corporate-wide security strategy, automate network administration, help with creating applications, and build and test a DR/BC plan.

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    Progent's Private Cloud Hosting outsourcing offers complete hosting of a small organization's production servers in an environment that delivers the maximum level of dependability and expandability and is in addition easy to transfer to any data center. Progent's Private Cloud Hosting services are built on mature virtualization architectures that enable small and midsize businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, system support, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility.

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    Progent can provide the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the core capabilities and global standards of performance that IT security professionals are expected to master. CISM gives executive management the assurance that those who have earned their CISM credential have the experience and capability to deliver effective security administration and consulting services.

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    Cisco's wireless VoIP phones are hardened wireless handsets intended for professionals who are on the move within campus, hospitality, health-care or other venues where IT management wants portable phones that offer more administrative control, security and durability than is achievable with the BYOD mode of mobile communications. Integration of Cisco's wireless VoIP phones usually demands that IT teams set up and fine tune numerous components of your Wi-Fi infrastructure such as wireless access points, routers and switches, Cisco wireless LAN controllers, and call management tools. Progent's Cisco-certified consultants offer online and onsite support to help you build and manage a Cisco wireless VoIP phone deployment by providing integration services that can range from troubleshooting the set up of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of an entire campus.

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    Remote management cards give network administrators complete control of a server without the requirement for an on-site presence. Through these management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to an IT expert who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can assist you to plan, implement, and support a high-availability company network that includes remote server management cards and Progent can utilize these remote server management cards to provide low-cost remote technical help. Progent has experience with a number of remote server management cards including Aten IP9001 remote management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon remote management cards.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent can help your business to understand the wealth of subscription plans offered with Microsoft 365, previously branded Office 365, and configure your information network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS, and Linux operating systems. Progent can also help your business to create and manage hybrid networks that seamlessly integrate local and cloud resources.

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    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services provided during regular business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.

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    Progent can assist businesses of all sizes to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower equipment expense. Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and limitations of various cloud networking architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure that you sidestep the common errors small organizations make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to configure perimeter firewalls and VPN tunnels and also to manage Apple iOS devices and Android smartphones and tablets.

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    Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status through thorough examination and extensive work with network security design. ISSAP consultants possess in-depth understanding of access management mechanisms and techniques, phone system and network protection, cryptography, needs evaluation, BCP and disaster recovery, and physical security. Progent's ISSAP-premier security consultants can help your business with all aspects of secure network architecture.

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    Lync 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network (PSTN) calling. Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or Microsoft 365 and simplify management via integration with Windows AD. Lync can also reduce capital and operational costs by eliminating VoIP equipment and subscription services, PBX gear, or legacy teleconferencing technology. Progent's Microsoft-certified unified communications consultants can provide remote and on-premises support to help you to maintain and troubleshoot your existing Lync 2010 deployment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product. Progent can also help you to plan and execute a smooth Skype for Business upgrade.

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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist your business to halt the spread of an active ransomware breach. Call 800-462-8800

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    Progent's work environment will make you a more capable consulting professional by enhancing your technical knowledge and boosting the loyalty of your clients. Progent makes good on this commitment by recruiting the best professional experts for you to work with, offering an advanced system architecture, running proprietary application tools to enable the highest level of support, and by streamlining our business models for attracting and maintaining customers.

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    Progent can help your business in all facets of your upgrade to Exchange 2016 including designing high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines, databases and log files; configuring HLB for fault-tolerant client access services; planning, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    Progent's Microsoft-certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout strategies, tune your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT support team, develop a corporate-wide security strategy, automate IT management, assist with creating applications, and generate and test a DR/BC plan.

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    Windows 8.1 is designed to power devices ranging from smartphones and slates to power-user desktops. An abundance of innovative features, including touch screen interface and signature tile GUI, provide a wide selection of benefits for organizations who know how to put them to work. Progent's Microsoft-certified experts can help get your organization up to speed with Windows 8.1 and make sure you gain maximum competitive value from the operating system's many new and enhanced technologies.

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    Dynamics GP software includes analytics and reporting features that allow you to track all operations, revenues and spending, and market trends with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting expertise can enable you to design reports that allow you to understand your business more completely, turning raw data into valuable business information. Progent is able to improve your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to offer custom business software development and web commerce solutions that work transparently with Microsoft Dynamics GP.

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    Systems Management Server 2003 provides added capability for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs reduce the overall administrative costs of managing and configuring software by making it easier to install system images, control mobile devices, and run management utilities. In addition to advising you about ways to cut management expenses by installing SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT projects that cover areas that Feature Packs are designed to streamline. Progent's adoption and upgrade services can lower spending and eliminate business disruption as you move to new operating systems and programs. Progent's wireless engineers can show you how to develop sensible procedures and policies to manage PDAs and intelligent mobile communication devices so your field force remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to develop a security strategy that includes policies, procedures and IT products to keep your IT network safe.

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    Before Progent's Microsoft Operations Manager solution, network issues were handled reactively, after users complained about them. With the benefit of proactive, computer generated warnings and trend reports created by MOM, Progent can now ward off server troubles before they becomes serious enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can resolve incipient problems before clients know that the problems are there. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to deliver small business IT systems enterprise-class reliability, security and productivity.

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