Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services


Progent's information technology consulting for small organizations in the San Jose vicinity are concentrated on customers who require quick and economical assistance for system stability, security, efficiency, manageability, or recovery. The following short list of Progent's consulting support services and technical experience will provide a sense of how Progent's team can assist your company to enhance the competitive value of your computer network.



  • GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of computer security professionals. GIAC accreditations are acknowledged by companies and government organizations all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for any of the security disciplines covered under GIAC certification such as auditing infrastructure vulnerability, event management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

  • Progent's simple per-minute billing model has no complicated contracts, retainers or hidden fees. Many competitors have minimum billable time or other additional fees that increase support costs. For remote support during regular business hours, you pay only for the actual time spent resolving your problem. If it only requires ten minutes to resolve your problem, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you pay exclusively for the time when a Progent expert is actually onsite working on your problems. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you might have to pay for our engineerís travel time, but never a higher emergency rate. Because Progent maintains a large pool of engineers located throughout the entire service territory, an available consultant is typically close by to help. Progent can in addition offer on-premises service to most zip codes in the U.S. within 24 hours of answering a support request. Progent's online support team has provided assistance to small businesses in every state (Refer to Progent's nationwide testimonials.)

  • Progentís Microsoft certified consultants can provide businesses of all sizes expert Microsoft SQL Server help. Microsoft SQL Server is a legacy Web-enabled database and data analysis package that facilitates the rapid creation of enterprise-grade business programs. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to providing consulting, support and problem solving services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your information system. Progent can also assist you to carry out a cost-effective move from SQL Server 2008 to Microsoft SQL Server 2019.

  • Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile platform that allows small organizations to make the move from the older stand-alone in-house datacenter to the contemporary hybrid computing model that combines on-premises and cloud-based software and infrastructure. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consultants offer cost-effective online consulting and technical support for Microsoft Windows Server Essentials. Progent can help you to determine the possible productivity and cost advantages of moving to Essentials and implementing a hybrid on-premises/cloud model for your network ecosystem. Progent offers full-service project management so you can plan and execute a smooth migration to Windows Server Essentials, Microsoft Office 365, and other Azure Cloud applications and services. Progent can also provide ongoing consulting, technical support, and training. (Learn about Progent's Office 365 integration with on-premises installations of Exchange and Microsoft Azure cloud integration consulting services.)

  • The latest strains of crypto-ransomware not only encrypt critical online data files but also infect any available system backup mechanisms. Progent's proven ransomware recovery consultants can assist you to restore a network breached by a crypto-ransomware crypto-worm like Ryuk, Dharma, NotPetya, Spora, TeslaCrypt, or Locky. For more information, see ransomware cleanup and system rebuild expertise.

  • Configuration Manager 2016 automates software deployment and updating, simplifies security and compliance settings control, inventories network assets, protects against corporate data leakage, provides health monitoring, enables safe self service, and offers a common point of control for managing multi-operating system networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud experts can help you with any facet of designing, implementing, operating and repairing a SCCM 2016 solution for local, cloud, or hybrid networks.

  • Progent's Standard Help Desk Services provide an end-to-end solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, managing responsibility, remote desktop control, progress tracking, problem solving, and and metrics. Designed for small companies with few if any in-house service technicians for desktop issues, Progent's Help Desk Services provide remote support at a significant discount off Progent's regular Level 1 desktop troubleshooting rates. Progent can also provide rapid as-needed escalation to subject matter consultants to handle challenging problems. For details, visit Progentís online desktop Call Center services for small organizations.

    Progent's Microsoft Gold-certified SQL Server 2019 experts can help your business to integrate SQL Server 2019 seamlessly with other Microsoft products by offering expert services that include Windows Server 2019 upgrade expertise, SharePoint Server 2019 application development, Power BI reporting expertise, Exchange Server 2019 migration expertise and Microsoft 365 Exchange Online integration consulting, and Active Directory and Azure AD design and troubleshooting.

  • NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering with replication to deliver rapid, zero RPO disaster recovery between datacenters that are up to 185 miles (300km) away from one another. Progent offers the skills of a certified NetApp MetroCluster consultant who can assist you to design, configure, administer, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your functional needs and IT budget. Progent can ensure you follow best practices for configuring your MetroCluster environment by delivering help with tasks such as assigning disk pools, arranging aggregate layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker, setting up a configuration replication network, and testing your MetroCluster disaster recovery solution to show adherence with information assurance standards and government mandates.

  • Fortinet FortiGate next-generation firewalls are industry leaders in delivering top throughput for SSL inspection. Progent's Fortinet firewall consultants can help your business to deploy your Fortinet firewalls to protect your IT resources at the network perimeter, within the data center core, at branches, and at the cloud edge. To learn more, see Fortinet NGFW firewall experts.

  • Progent has in-depth experience both delivering Microsoft System Center Operations Manager support and utilizing this powerful system monitoring application. Progent offers small and mid-sized businesses two affordable outsourcing service plans built on Microsoft Operations Manager: Managed Monitoring Solution and Comprehensive Network Monitoring Package. To download a single-page printable datasheet describing Progent's two outsourcing service packages for small businesses click: Server Monitoring Bundles.

  • Progent's Power BI consultants can assist your business to design, install, maintain, update or debug your Power BI business analytics solution. Progent's database experts can assist you to prepare your source data for Power BI reports and dashboards. Progent can show you how to implement and administer an onsite, cloud, or hybrid network model for Power BI. For details, visit Progent's Power BI solutions.

  • Progent's Microsoft-certified Microsoft SCOM 2012 consulting experts have more than a decade of experience planning, deploying, optimizing and troubleshooting System Center Operations Manager environments and offer organizations of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for SCOM 2012 servers that provides the performance and availability required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs based on best practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast online or onsite technical support to assist you to remediate critical problems detected by SCOM 2012. Progent also offers System Center 2016 Operations Manager (SCOM 2016) consulting services to assist you to migrate efficiently from SCOM 2012 to Operations Manager 2016.



    More Facts

If your small business is in San Jose or anywhere in the Silicon Valley area and you are looking for technical assistance, information technology outsourcing, or top-level expertise from a Progent engineer, call 408-240-9400 or visit Contact Progent.



An index of content::

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    Progentís data center support services are intended for businesses with equipment housed at IDCs or data center collocation hosting facilities and requiring timely on-site service at the colo site as well as remote help from Microsoft and Cisco Certified experts. Progent provides a complete array of data center and IDC and colo consulting services such as system topology analysis, Windows and Linux server integration and maintenance, tech support for server and communications infrastructure, design and installation of non-stop systems, architecting and deploying layered security defenses, firewall integration and troubleshooting, designing load balancing solutions, and planning fault tolerant server and storage clustering systems.

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    Stealth intrusion testing is a key component of any comprehensive network security strategy. Progentís security experts can perform thorough penetration tests without the awareness of your organization's in-house IT staff. Unannounced penetration checking uncovers whether existing security defense systems such as intrusion detection warnings and event log monitoring are properly configured and consistently observed.

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    SQL Server 2014 includes major enhancements in critical areas such as speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works seamlessly with all types of applications including Online Transaction Processing, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite services including system design, deployment, administration, troubleshooting, and application development expertise to enable organizations of any size to realize fast return from their SQL Server 2014 deployment.

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    System Center 2016 Hybrid Cloud Integration Remote Technical Support

    Progent has over a decade of experience integrating, and supporting the core platforms included with Microsoft System Center and can help your organization to plan, deploy, manage, and fix your Microsoft System Center 2012 R2 ecosystem to optimize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent can help you to migrate to the latest edition of System Center from a previous one or from a third-party IT management solution to provide the benefits of enterprise-class provisioning, management automation, security and compliance, plus datacenter and application performance monitoring.

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    VMware NSX Security Specialist

    VMware's NSX network virtualization technology enables you to build complete logical networks in software. NSX permits virtual networks to be deployed instantly and administered with a high level of automation independent of the hardware making up the underlying network infrastructure. VMware Site Recovery Manager allows programmatic recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. When used with VMware's NSX virtual network technology, VMware SRM can rapidly restore the entire logical network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist your organization to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.

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    Forefront Threat Management Gateway 2010 is based on the proven security technologies of Internet Security and Acceleration Server 2006 and provides a easily administered Internet gateway that delivers a single-server platform for a variety of security features including an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security reporting capabilities, allows custom reporting powered by Microsoft SQL Server, works with Active Directory to streamline policy enforcement, and can be installed as a virtual machine to cut expenses and improve availability. Progent's Microsoft-certified consultants can help your company to plan and carry out pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway with Windows 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent can also help you to migrate smoothly to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Exchange 2010 Upgrade Professional

    Progent can provide expert help for every phase of your Microsoft Exchange 2010 migration with services that include outsourced or co-sourced project management, site analysis, project planning, cost estimates of all new software and equipment needed, recommended sourcing, system verification at customer location or at Progent's testing facility, setting up transitional coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, decommissioning the old system, and webinar training for client's support group and users.

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    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware.

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    Progent's support services for patch management offer businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, such as printers and scanners, network infrastructure appliances such as routers and wireless access points, and IoT devices such as alarms and robotics.

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    Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable and more secure AD implementation. Both options also provide the long-term advantages of advanced remote network monitoring and management technology. These advantages can include lower-cost management, improved compliance with information security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime.

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    Cisco's Meraki MS family of access and aggregation switches are designed for environments ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online consulting to help you to plan and implement a productive network architecture that incorporates Meraki switches, streamline network monitoring and administration with Meraki's cloud-centric management tools, define policies to ensure security, develop and validate a disaster preparedness strategy, and resolve issues associated with any aspect of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to create a unified networking solution.

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    24x7x365 Specialist VMware vRealize Automation vRA

    VMware's NSX virtual network platform enables you to build entire networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high degree of automation independent of the physical components making up the underlying IP network. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly recover the complete logical network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to help you to design, configure, test and manage a DR solution powered by VMware SRM and VMware NSX.

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    Progent can provide the support of BlackBerry-premier experts who can assist small organizations to design, manage, and repair BlackBerry technology affordably and successfully, eliminating the requirement for an internal BlackBerry expert and minimizing the cost and hassle of maintaining a mobile wireless workgroup. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISSP and CISM-certified security professionals. This breadth of expertise, combined with Progent's efficient remote service delivery model, provides small and mid-size companies a cost-effective solution for integrating BlackBerry technology productively into their information network.

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    Progent's certified engineers offers offsite and onsite consulting expertise to help your company to administer, support, and troubleshoot computers powered by Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, security and compliance, backup and restore, online connectivity, smartphone and tablet integration, wireless configuration, and remote network monitoring and alerts.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent's Microsoft and Cisco premier computer engineers can provide advanced help with a broad array of products and technologies and can deliver that expertise online nationwide or onsite in select cities across the United States and anywhere in California. Progent provides online help for information systems based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that include a mix of Windows and UNIX-based platforms. Progent also can provide access to the help of Cisco CCIE infrastructure engineers for complex connectivity issues, as well as the the support of CISSP-qualified security consultants to assist with complex security planning and troubleshooting. Progent has provided remote network support to companies in all 50 states in the United States.

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    Lync 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both IP-based and public switched telephone network telephony. Lync 2010 can extend the functionality of Microsoft Exchange, SharePoint Server and Office or Office 365 and simplify management through integration with Windows AD. Lync 2010 can also cut capital and operational costs by eliminating Voice-over-IP hardware and subscription fees, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide online and onsite support to assist your company to maintain and troubleshoot your current Lync 2010 deployment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also help you to plan and carry out an efficient Skype for Business migration.

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    Progent's Cisco-certified wireless integration consultants can assist you to configure, manage, and debug Cisco Small Business 100/300/500 Wi-Fi APs.

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    Cisco's Small Business family of APs are Linux-powered devices intended as entry-level Wi-Fi solutions for small offices. Progent's Cisco CCIE wireless infrastructure consultants can provide remote or on-premises configuration and troubleshooting services to assist you to plan, implement, update, tune, administer and troubleshoot Cisco Small Business Wi-Fi access point deployments of any size or architecture.

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    Nexus series switches are engineered to provide the speed, expandability, dependability, virtualization support, capacity, data protection and manageability required to act as the heart of a world-class data center. Progent's Cisco-certified Nexus switch experts are available to provide remote and on-premises consulting and troubleshooting expertise to help your business to create an efficient network topology, build test environments to confirm your switching solution, install and configure Nexus switches, define and enforce appropriate policies, run security vulnerability tests, set up advanced monitoring, consolidate network resources by means of virtualization, analyze and repair switching and routing issues, maximize performance, perform capacity planning, and set up the advanced fault-tolerant features incorporated into Nexus switches. Progent's consultants can also help your business to migrate efficiently from outdated Nexus switches or Catalyst switches to current Nexus switches.

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    Progent can assist your organization to utilize Cisco's networking products to create a robust basis for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in key areas such as hardware utilization, security and compliance, versatility, reliability, and disaster recovery.

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    Technical Consultant Great Plains Migration

    Progentís Microsoft certified experts offer a variety of support services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft financial platform and corporate management solution based, like all Microsoft accounting tools, on the expandable and popular platform of Windows technology. Microsoft Dynamics GP 2010, the latest edition of Microsoft accounting products in the Microsoft Dynamics GP line, provides an affordable tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Dynamics GP/Great Plains is easy to deploy and configure, and with its modular approach you are able to purchase only the capability you currently need, with the ability to expand clients and enlarge capabilities in the future. Progentís Dynamics GP/Great Plains Software consulting engineers can help you deploy, customize and administer Microsoft Dynamics GP 2010 as well as earlier versions of Microsoft Dynamics GP.

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    For corporations with branch offices in California or any area covered by Progent's engineers, Progent's Microsoft-Certified IT support professionals and authorized Cisco network specialists offer a variety of IT support services including project management, SOX compliance, office moves, enterprise security, network architecture, local or remote branch office support, and technical support for colocation hosting facilities. A Progent IT consultant can show you how to design a multi-office information system that makes efficient use of co-location facilities and Internet hosting sites. Progentís Microsoft Certified engineers can help major enterprises plan, deploy and maintain major rollouts of updated releases of Microsoft technology including Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progentís CCIE and Cisco Certified Network Professional experts can assist you to configure Cisco technology for connection solutions that combine basic, high-speed, integrated, and remote networking.

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