Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
United States
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
United States
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
United States
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
United States
(707) 303-4400 Santa Rosa Network Support Services


Progent's IT support services for small companies in San Rafael are concentrated on clients who require immediate and affordable assistance with network stability, security, efficiency, administration, or repair. The following short list of Progent's engineering services and networking expertise should provide an idea of how Progent's team can assist your company to enhance the competitive value of your computer network.



  • Progent's Microsoft-certified consultants can provide remote or in-person expertise to help organizations of any size to design, deploy, manage, and repair a backup system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's System Center 2012 Data Protection Manager consulting experts can assist you to migrate from earlier versions of Data Protection Manager or from another backup system, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud-based, or hybrid datacenters. Progent offers as-needed help for resolving particularly challenging problems, or full project management support. In addition, Progent's System Center Data Protection Manager 2016 (DPM 2016) migration consulting experts can assist you to plan and carry out an efficient upgrade from Data Protection Manager 2012 to SCDPM 2016 so you can benefit from close integration with Microsoft Windows 2016.

  • Progent can help small and mid-size businesses to design, implement, test and manage data protection technology needed to support at-home workers. To find out about Progent's backup/restore consulting services for remote workers, go to backup services for an at-home workforce.

  • Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business advantages of upgrading to SQL Server 2017 and can help your organization to design and implement a smooth migration of your current SQL Server environment to any deployment architecture including local, cloud-hosted, or hybrid. Progent's SQL Server experts can provide online or onsite support services ranging from on-demand architecture review or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 project is carried out on time and within budget. To find out more, refer to SQL Server 2017 migration expertise.

  • The Progent Test and Training Lab at the QTS Colocation Center in Sacramento can be used for testing mission-critical applications, developing efficient migration procedures, evaluating and optimizing performance, designing or validating disaster recovery solutions, resolving compatibility issues, and establishing training environments for new products and technologies. For Progent customers who lack sufficient internal resources to assemble proper pilot environments, the lab reduces capital outlay and engineering risk and helps keep critical network initiatives on schedule.

  • Progent has two decades of experience assisting small and mid-size companies to plan, implement, tune, administer, and debug computer networks that support telecommuters. To find out about Progent's expertise for at-home workers, visit remote workers consulting services.

  • ProSight Active Security Monitoring (ASM) service is a next-generation endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read about the entire ProSight family of low-cost network management outsourcing services for small organizations

  • Progent's short-term staff augmentation services allow you to meet sudden increases in demand for network support personnel without incurring the costs and hassle associated with identifying and recruiting experienced technical help and without adding to your full-time workforce. For details about Progent's short-term staff augmentation services, go to Progent's temporary staff augmentation services.

  • The majority of small office multi-site communications networks have no redundancy from Internet circuit failures. Progentís multi-office communications engineers can help small businesses create fault tolerant Interoffice connectivity via redundant networks with automatic failover. Progentís Cisco-certified CCIE engineers can design and implement fault tolerant Inter-office networks based on non-stop EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over can provide affordable non-stop interoffice networking.

  • ISA Server 2006 and its replacement Microsoft Forefront Threat Management Gateway are discontinued software solutions that contain an application-layer firewall that can protect networks from outside and internal attacks. Both of these platforms perform deep examination of network protocols to detect attacks that frequently eluded early-generation firewalls. ISA Server 2006 was superseded by Forefront TMG, which was built on ISA Server 2006's technology while providing a number of improved capabilities. Forefront TMG 2010 has subsequently been discontinued by Microsoft, and the security features offered by the product are now usually taken over by purpose-built physical devices from companies such as Cisco, Barracuda, Palo Alto Networks, SonicWALL, and WatchGuard. (See Cisco ASA 5500-X Firewall with Firepower Services integration and support.) Progent provides advanced Microsoft Forefront TMG maintenance and Microsoft ISA Server consulting services to help you maintain and debug your older firewall environment, and Progent can help your organization to upgrade efficiently to a more current security platform by providing system design, integration, optimization, training and troubleshooting.

  • Progent can assist small and mid-size companies to provide their remote workforce with secure and efficient access to public cloud resources. For details about ways Progent can help organizations to set up resilient Cloud connnections for their remote workers, go to cloud integration expertise for a remote workforce.

  • Progent's wireless solutions consultants offer wide-ranging expertise in the implementation and support of wireless information technology and can help you to design, configure, manage and repair wireless solutions that are secure, resilient, expandable, easy to administer and operate, able to support your critical workloads, and seamlessly incorporated into hybrid cloud environments. Online and on-premises support offered by Progent span a variety of wireless technologies such as smartphone and tablet management, Wi-Fi infrastructure planning and installation, wireless site surveys, wireless IP phone configuration, and building-to-building wireless integration.



    More Facts

If your small business is in Marin County and you require technical support, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified professional, call 415-526-1400 or visit Contact Progent.



An index of content::

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    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small companies who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

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    Nagios and MRTG are useful, license-free monitoring tools that run with Linux and can be used to analyze UNIX/Linux environments, Microsoft Windows networks, or multi-platform environments where the Linux OS and MS Windows coexist. Nagios lets network support engineers to track system services such as POP3, HTTP, FTP, and PING. MRTG permits you to track the traffic in and out of SNMP-enabled network appliances including processors, routers, and switches. Progent's system monitoring engineers can show you how to use both these programs to tune and troubleshoot your computer network.

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    Progent's certified database application developers can provide businesses of any size remote DBA and programming services for leading database platforms including Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include software installation and integration, database design and programming, administration support, replication and synchronization strategies, storage management, tuning, data migration, information security, backup and recovery options, troubleshooting, and training.

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    Progentís Technical Response Center provides affordable national after-hours online assistance for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts provide 24x7 phone help and online direct network connection to troubleshoot and resolve technical problems rapidly and economically.

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    Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who provide scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by every consultant to every customer. The practice of detailing and archiving service records results in more effective support and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom.

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    Progent's Cisco Meraki Wi-Fi access point consultants offer online and on-premises support to assist organizations of any size to design, install, manage, expand or debug Wi-Fi networks that include Cisco Meraki APs. Progent can assist your business to configure and support Meraki-based Wi-Fi networks for sites that can range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology including Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive network infrastructure that delivers the same connectivity, responsiveness, security, ease of management and uptime for wired and wireless clients regardless of their location or device.

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    Progent's Microsoft-certified Intune consultants can assist your organization to understand the strategic case for utilizing Microsoft Intune for managing your portable devices including notebooks, smartphones, and tablets based on Windows, Apple iOS, and Google Android. Progent's Intune consultants can help you to configure security and compliance policies, set up test systems to confirm the benefits of Intune for your environment, install Intune across your enterprise, combine Intune with System Center Configuration Manager for unified change management, and troubleshoot your Intune deployment.

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    Progent's Microsoft-certified professionals can help you to evaluate the advantages of Windows Server 2008 for your company, create test programs and migration strategies, integrate Windows Server 2008 with your IT infrastructure and workload, train your IT staff how to run new administration utilities, and provide ongoing consulting and technical support via affordable alternatives including Helpdesk service and online technical support.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to follow leading practices to set up SCVMM 2012 hosts, fabric, storage, and library resources; design, deploy, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring. Progent can help your company to upgrade from an older edition of SCVMM or from another management platform, and Progent can show you how you to optimize and troubleshoot your existing SCVMM 2012 environment so you realize maximum return on investment.

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    Configuration Manager automates application and device deployment at scale, streamlines compliance settings management, keeps track of network resources, guards against corporate data leakage, performs health monitoring, allows secure end-user self service, and offers a common control mechanism for managing multi-operating system networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can help you with any aspect of designing, implementing, operating and repairing a SCCM solution for on-premises, cloud-based, or hybrid environments.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks.

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    Progent's Cisco-certified Catalyst 802.11ax WAP consultants offer affordable remote and onsite support for Catalyst Wi-Fi 6 wireless access points.

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    Exchange 2013 includes major enhancements to the capabilities of Microsoft Exchange Server 2010 and delivers important innovations as well as a revamped architecture. These improvements affect key areas like ease of administration, availability, security, operational costs, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the possible advantages of migrating to Microsoft Exchange 2013, design an efficient validation and rollout plan, and train your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent also offers affordable online support and management services for Microsoft Exchange 2013.

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    Microsoft Lync Server 2010 supports IM, Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Microsoft 365 and streamlines administration through integration with Windows AD. Lync 2010 can also cut expenses by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide remote and on-premises support to assist you to maintain and repair your current Lync 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product. Progent can also assist you to design and carry out an efficient Skype for Business upgrade.

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    Progent offers several security service bundles intended to deliver larger corporations an impartial and thorough security assessment from a group of certified security engineers. All Progent's security assessment bundles feature a suite of services like network scans from inside and from beyond your company firewall, expert interpretation of scanned data by accredited security engineers, production of a report documenting the findings, plus an interactive high-level executive outbrief and a detailed live outbrief for in-house network managers.

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    Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network calling. Microsoft Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint and Office or cloud-based Microsoft 365 and simplify administration via integration with Active Directory. Lync can also cut expenses by doing away with VoIP hardware and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's certified unified communications consultants offer remote and on-premises support services to assist you to maintain and repair your existing Lync Server 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is the new version of the product family. Progent can also assist your organization to design and carry out a smooth Skype for Business upgrade.

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    Progent's Cisco CCIE wireless infrastructure consultants offer remote or on-premises integration and debugging support to assist your organization to design, implement, update, tune, administer and debug Aironet Wi-Fi AP deployments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is simple to administer and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most efficient selection, placement and setup of Aironet Wi-Fi access points to accommodate your specific office layout, building structure, and expected network traffic.

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  • ISA Server Services
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    Progent's certified Internet Security and Acceleration Server consulting experts have broad experience developing Microsoft-based security solutions for information systems with many locations, mobile users, and mission-critical web-based applications. A Progent ISA Server engineer is ready to help your small or mid-size company plan and implement a configuration of Microsoft ISA Server 2004 that supports your IT security requirements without limiting your productivity.

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    Progent's compensation structure is built on contribution, so just like being an independent contractor, your income is directly driven by your work effort. Some Progent consultants stress quality of life and choose to consult at a more relaxed pace, using our self-determined calendar to follow personal pursuits like hiking, car racing, skiing, surfing, vacations, or spending private time with family and friends. Other consultants take advantage of the chance to make big dollars via hard work and long days. Progent completely encourages either end of the spectrum and everything in the middle.

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    Progent can help businesses of any size to follow best practices to set up SCVMM 2012 hosts and host groups, fabric, storage, and library resources; design, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can help your business to migrate from an earlier release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 environment so you get maximum return on investment.

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  • MSP360 GSuite Backup Network Consultants
    MSP360 Ultimate Backup Online Support

    Progent can assist you to design, deploy and troubleshoot a backup solution based on MSP360 software. MSP360 enables file/folder or image backup/recovery for VMs and physical computers, works with all leading public clouds, and permits you to create a backup solution with a low RTO and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup environment to protect against data loss caused by human miscues, system glitches, ill-intentioned users, and malware assaults like ransomware.

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  • ProSight Windows Desktop Management Integration Services ProSight Windows Desktop Management Onsite Technical Support

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    Microsoft Windows Server 2012 R2 Clusters IT Consulting

    Progent's certified failover clustering consultants can help companies of all sizes to assess the advantages of adopting Windows Server 2012 failover clustering technology to build an advanced fault-tolerant/disaster recovery solution, assist your organization to design and install a Windows Server 2012 environment, deliver online and on-premises consulting services and engineering support for failover clusters that include physical servers or virtual machines, and help you to centralize the administration of failover clusters.

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  • Progent Startup Businesses Security Consulting Emergency Network Management Progent Startup Companies
  • Programming Companies Microsoft Azure Storage Azure hybrid cloud integration Consult
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  • macOS Online Professionals
    Remote Mac Configuration Engineer

    Progent offers national remote phone support and consulting services for companies that operate Apple Mac networks or whose information systems include a mix of macOS and Mac OS X with Microsoft Windows technology. Progent's experts offer Apple macOS and OS X clients a range of services such as desktop assistance, upgrading to the current edition of Mac OS X from earlier editions of Apple macOS and Mac OS X, plus help with Apple macOS and OS X application software. Progent can also help you with iPhone and Apple iPad integration and management, or migrating to Apple's iCloud. Remote IT help provides maximum leverage for your information technology dollar by preserving user productivity and limiting the hours billed for network repair services. Sophisticated remote support tools and experienced service specialists and engineers combine to enable Progent to solve the majority of IT problems without squandering time and money by traveling to your location. In the vast majority of situations your IT problems can be remediated over the phone or via a mix of phone help and online network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISM and CISSP certified security professionals to help with the most difficult network issues.

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  • Exchange 2013 DLP Specialist
    Microsoft Certified Expert Exchange Server 2013 Remote Technical Support

    Exchange Server 2013 includes significant enhancements to the functionality of Microsoft Exchange Server 2010 and introduces important innovations plus a revamped structure. These enhancements affect vital IT areas including ease of administration, high availability (HA), security and compliance, operational costs, teamwork, extensibility, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the possible advantages of upgrading to Microsoft Exchange 2013, create an efficient test and deployment plan, and educate your IT staff to maintain your Microsoft Exchange 2013 environment. Progent can also provide ongoing remote consulting and management for Exchange 2013.

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    Consult ProSight network asset documentation management

    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it.

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    Cisco Management Help Center

    Progent can assist your organization to utilize Cisco's networking products to build a solid basis for your local, cloud-centric, or hybrid-cloud data center and streamline operations in key areas such as hardware utilization, security and compliance, versatility, reliability, and disaster recovery.

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  • Support Services Documentation
    Computer Consultant Service Database

    Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every staff member to every customer. The practice of detailing and organizing service activity allows more effective support and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

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  • Specialists Dynamics GP Accounting
    Remote Dynamics GP Software Onsite Technical Support

    Dynamics GP/Great Plains can help you expand and control your company better by delivering easy access to strategic information and a rapid return on investment. Dynamics GP offers important productivity benefits including its ability to expand the reach of your organization, handle your financials, automate financial operations, standardize processes throughout your business, refine inventory control, enhance order accuracy, expand revenue and minimize turnaround time, and maximize cash flow. Progent can show you how to configure and maintain a robust, secure server and network foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP/Great Plains support professionals to help you derive the full advantages of your Microsoft Dynamics GP/Great Plains software.

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  • Business Continuity Testing Specialists
    Load Aggregation Testing Professional

    The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing mission-critical applications, developing efficient system upgrade methodologies, evaluating and tuning performance, designing or verifying disaster recovery strategies, resolving compatibility issues, and establishing training systems for new products and technologies. For Progent clients without adequate in-house resources to assemble effective test systems, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping critical network projects on schedule.

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    Progent's Wi-Fi site survey and predictive modeling help you to design, install and troubleshoot a Wi-Fi network customized for your environment, offering your business a WLAN that has the reception, performance, density, QoS, security, and roaming capability your business needs. Wireless site survey services from Progent include online predictive modeling for designing a Wi-Fi network and onsite site survey services for validating, optimizing, and troubleshooting an operational Wi-Fi network.

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  • 24/7/365 Microsoft and Cisco Small Office Small Office Network Consultants
    MS Certified Small Business Computer Consulting Firms Small Office

    Progent's Microsoft and Cisco certified network consultants offer expert help with a broad array of technologies and can provide that assistance online nationwide or onsite in major cities across the country and anywhere in . Progent offers remote help for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that incorporate a mix of Microsoft Windows and UNIX-family technology. Progent also can provide access to the expertise of Cisco CCIE infrastructure engineers for the toughest connectivity issues, plus the support of CISA and CISM-accredited security consultants to handle high-level security design and troubleshooting. Progent has provided online network support to companies in all 50 states in the U.S.

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  • Juniper Junos Configuration Network Consultant
    Juniper Junos CLI Auditing

    Progent's Juniper-certified network engineer can help you to plan and implement Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and upgrade smoothly from outdated equipment to the latest releases. Progent's Junos OS consultants can also provide support for Juniper's flagship network control software to enable you to simplify the management and improve the protection of your Juniper VPN appliances and firewalls. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations maintain environments that incorporate a combination of Juniper's OS platforms.

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    Cisco DNA Center On-site Support

    Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 Wireless Access Point experts can provide economical remote and on-premises support for Catalyst Wi-Fi 6 wireless APs.

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