San Francisco North Bay
Marin, San Rafael, Sausalito, Larkspur:
Network Consulting Experts
Information Technology Support and Outsourcing
Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
| City | Address | Phone | Link |
| Napa | 2180 Jefferson St Napa, CA 94559 United States |
(707) 819-9099 | Napa Network Support Services |
| Petaluma | 755 Baywood Drive, 2nd Floor Petaluma, CA 94954 United States |
(707) 772-1334 | Petaluma Network Support Services |
| San Rafael | 4040 Civic Center Drive, Suite 200 San Rafael, CA 94903 United States |
(415) 526-1400 | San Rafael Network Support Services |
| Santa Rosa | 131 Stony Circle, Suite 500 Santa Rosa, CA 95401 United States |
(707) 303-4400 | Santa Rosa Network Support Services |
Progent's experts can deliver a broad selection of consulting and support help for computer systems powered by any combination of Microsoft, Cisco, Apple Mac, or Linux technologies. Network services available to small and mid-size organizations in the San Rafael area by Progent's staff of Microsoft and Cisco certified engineering professionals include:
- Progent's Experts Team offers mentoring in Microsoft financial and ERP/MRP platforms, enabling you to create cost effective and cohesive network solutions that fit the specific needs of your company. Progent's application development consultants can deliver a range of services including
Dynamics 365 Finance and Supply Chain (formerly Dynamics AX and Axapta) enterprise resource planning consulting services,
Microsoft Dynamics GP/Great Plains Accounting Software training and programming,
Microsoft Dynamics 365 Business Central ERP software support,
Microsoft Dynamics Solomon business accounting software migration and support,
and MS Commerce/RMS deployment.
- The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA to verify an IT professional's ability to design, implement, and support IS control mechanisms to reduce risk. Progent can provide the expertise of a CRISC-certified risk management consultant to assist your company to create and execute a risk management strategy that follows leading practices promoted by CRISC and crafted to align with your company's risk tolerance, business goals, and budgetary guidelines.
- Progent's Microsoft certified Windows 7 upgrade engineers can assist your company to manage and maintain legacy Windows 7 PCs. Progent's consultants can also show you how to assess the potential business value of adopting Windows Windows 10 or Windows 11. If it makes sense for your business strategy to upgrade, Progent's Windows 10 migration engineers and Windows 11 integration experts can help your IT organization to plan and carry out a non-disruptive upgrade to a current version of Windows.
- Progent has 20 years of background assisting small and mid-size organizations to design, implement, optimize, manage, and troubleshoot IT networks that incorporate remote workers. Progent can assist you to with any aspect of building a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and centralized management. For information about Progent's expertise for remote workers, go to work-from-home consulting services.
- If your system has been penetrated by any strain of ransomware, do not panic. Get urgent help by calling Progent's Ransomware Hot Line at 800-462-8800.
- Progent's Microsoft-certified Windows 8.1 consulting experts can provide a variety of consulting services to help companies of any size to maintain, manage, and repair networks that include workstations, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration support and Windows 11 upgrade assistance.
- Progent's Technical Response Center (TRC) is dedicated to providing the best quality of online network support offered anywhere for both emergency as well as standard problems. For emergency issues that impact many workers, crucial personnel, or a mission-critical application, the TRC can engage in less than an hour. For non-critical issues, the TRC is committed to respond in less than two hours. In all cases, your trouble ticket will be generated promptly and correctly, you will be sent an acknowledgement from the trouble ticket system, and the TRC will contact you on every corrected problem to make sure you are comfortable with the results and willing to close the ticket. Find out more details about Progent's TRC Customer Commitment.
- Progent's ProSight Active Security Monitoring service is a next-generation endpoint protection solution that utilizes next generation behavior-based machine learning technology from SentinelOne to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including blocking, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out about Progent's entire ProSight line of low-cost network management outsourcing services for desktop and mobile endpoints.
More Facts
If your small business is in Marin County and you are in need of technical help, information technology outsourcing, or advanced services from a certified Progent engineer, call 415-526-1400 or visit Contact Progent.
An index of content::
SCCMM 2016 Specialists
Award Winning System Center 2016 and Operations Management Suite Remote Troubleshooting
Progent has over two decades of experience configuring, maintaining and troubleshooting the key platforms that make up Microsoft System Center and can assist you to design, deploy, support, and repair your Microsoft System Center ecosystem to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent can help your organization to upgrade to the latest version of System Center from a previous release or from another IT management platform to deliver the advantages of enterprise-class deployment, management automation, security, plus infrastructure and application availability and performance monitoring.
Supplemental Support Desk Professionals
Call Desk Sharing Integration Support
Progent's Microsoft certified experts offer several service programs to help medium-size and large companies develop a cost-effective and productive internal Computer Support Help Desk. Progent's consulting services include Return on Investment analysis, process study and improvement, management reporting, education of in-house staff, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help businesses sift through the numerous top level Help Desk application programs available and decide which packages might be excessively expensive, lack key features, or align poorly with your organization's corporate culture. Progent also provides short-term staffing for organizations who want to augment their internal Help Desk team for occasional projects or to substitute for vacationing or indisposed workers.
Network Consulting Windows Server 2008 R2
Windows Server 2008 DirectAccess IT Consultant
Progent's certified consultants can help you to calculate the benefits of Windows Server 2008 for your company, develop test systems and rollout strategies, integrate Windows Server 2008 with your network environment and applications, train your support staff how to run enhanced management utilities, and provide continuing consulting and support via low-cost alternatives including Help Desk service and remote technical assistance.
Hybrid Microsoft 365 Exchange integration Specialist
Microsoft 365 AD Connect Support and Setup
Microsoft has made a strong effort to enable seamless hybrid environments that combine Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have specific mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you through challenging technical issues and also can provide extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is completed on schedule and within budget.
802.11 Wireless LAN Network Consultant
Wi-Fi Integration
Progent can show you how to design, deploy, manage, monitor, and troubleshoot an efficient Wireless LAN infrastructure, recommend sensible hardware and software, and configure access points, bridges, antennas, wireless controllers, and other wireless products. Progent can also help you put together a thorough wireless network security plan that is well aligned with the security plan for your overall business network.
Emergency Compliance Audit CISA Certified
CISA Certified Auditor Security Certification
The Certified Information Systems Auditor credential is a globally recognized qualification that indicates mastery in network security audit and control. Accredited by ANSI, the CISA accreditation has consultants undergo an extensive examination given by the ISACA professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit professional able to assist companies in the areas of information systems audit process, information technology administration, systems and infrastructure ROI, IT service delivery, protection of information assets, and business continuity planning.
Dynamics GP Software Online Consulting
Dynamics GP Great Plains Software Network Consultant
Progent's Microsoft certified experts provide a range of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is an accounting and ERP platform built, like all Microsoft accounting solutions, on the scalable and familiar platform of Windows technology. Microsoft Dynamics GP provides a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to install and integrate, and with its segmented approach you are able to purchase only the capability you currently need, with the ability to expand clients and enlarge capabilities in the future. Progent's Microsoft Dynamics GP support engineers can show you how to install, configure and manage the latest release of Microsoft Dynamics GP or upgrade smoothly from an earlier release.
Small Office Consultancy Services
Microsoft and Cisco Authorized Expert Small Office IT Manager
Progent is a leading innovator in cost-effectively providing world-class network support to small businesses. Progent's success in handling the IT service requirements of the chronically underserved small company sector is the combined outcome of major technical and operational innovations that have eliminated much of the conventional costs out of managing IT service, added unprecedented technical skill into the support system, and dramatically streamlined the repair cycle.
24/7 ProSight infrastructure documentation management Technology Professional
Specialist IP address management
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it.
Flex Series Wireless Controller Integration
Computer Consulting 5520 wireless controller
Cisco's Catalyst Wi-Fi controllers streamline the management of wireless networks by unifying the configuration and control of Wi-Fi APs, tuning Wi-Fi throughput by reducing the effect of radio frequency congestion, enhancing wireless availability with rapid auto-failover, and strengthening security by identifying cyber threats and analyzing traffic content according to user type and location. Progent can assist your business to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of any size. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's latest Wi-Fi controller solutions.
Remote Support Services prime infrastructure
wireless controller Support Outsourcing
Cisco's Catalyst family of wireless controllers simplify the management of Wi-Fi networks by unifying the provisioning and management of wireless APs, optimizing wireless performance by reducing the effect of radio frequency congestion, enhancing Wi-Fi availability with rapid failover, and hardening security by identifying threats and analyzing network traffic according to user class and location. Progent can assist your business to configure Cisco Wi-Fi controllers to manage wireless networks of all sizes. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's modern wireless controller technology.
Support and Help System Center 2007 Configuration Manager
Microsoft Expert System Center 2007 Configuration Manager Computer Consulting
Progent can assist your business to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance security and compliance, and boost productivity by making sure that critical applications are always up to date, managing product licenses, and reporting usage profiles to help you make informed purchasing choices. Once you are set to update your SCCM 2007 configuration management ecosystem, Progent can assist you to plan and implement an efficient move to SCCM 2012.
24-7 Microsoft Exchange Network Engineer
Microsoft Exchange 2003 Technical Consultant
Progent's Microsoft certified consultants can help you design and implement an efficient in-place Exchange Server 2003 upgrade plan that minimizes productivity downtime, simplifies long-term support requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-site upgrades, Progent has the background to finish your move quickly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and design offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business goals.
Nagios for Linux Consulting Services
MRTG Technology Consulting
Network monitoring commonly consists of observing a system's resource usage in order to identify data traffic bottlenecks or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring tools that work under Linux and can be deployed to monitor mixed-platform environments where Linux and Windows operate together. Progent's network support consultants can help you take advantage of both these tools to tune and troubleshoot your network. Progent's Linux consulting services provide small businesses and programmers assistance with managing and supporting UNIX and Linux networks that work with Windows-based products.
MOM 2000 Example Application
MOM 2000 Example Application
Before Progent's MOM-based solution, network problems were handled reactively, after workers complained about them. With the benefit of proactive, computer generated warnings and trend reports created by Microsoft Operations Manager, Progent is now able to anticipate network problems before they becomes serious enough to disrupt network availability. Thanks to MOM, Progent can deal with looming problems before customers are aware that the problems are there. Progent offers help for MOM 2005 and MOM 2000 to deliver small company networks enterprise-class availability, security and performance.
SQL Server 2014 Monitoring Computer Consultant
Information Technology Consulting SQL Server 2014 Encryption Key Management
Microsoft SQL Server 2014 incorporates significant improvements in key areas such as speed, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly across all workloads including Online Transaction Processing, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite services such as system design, configuration, administration, troubleshooting, and software development expertise to help businesses of all sizes to achieve maximum business value from their SQL Server 2014 deployment.
Microsoft Dynamics NAV Application Consultants
Dynamics 365 AX Support and Setup
Progent can provide you with application developers who can modify your Microsoft Dynamics ERP, MRP, and financial system programs to match your unique company needs. Progent's Microsoft-certified support experts provide experience in Microsoft AX ERP Software, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also provides expert e-Commerce consulting services for secure, company-wide resource sharing plus interfacing with CRM packages.
24/7 Microsoft Office XP Network Security Consulting
Microsoft Office Software Consulting Services
Progent's IT outsourcing services provide budget-friendly computer support for small businesses. Whether it includes planning system infrastructure, setting up an internal Help Desk or using an outside one, deploying an updated e-mail system, monitoring your system, or creating a web-based eCommerce application, outsourcing your network engineering services can contain costs and minimize uncertainties, allowing IT service budgets to increase in a more linear and controlled manner than is possible by assembling a bulky, knowledgeable internal network support organization. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to create a protected and highly available system foundation for your critical business software based on Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Exchange Server Upgrade Consultants
After Hours Exchange Server Upgrade Consulting Services
Progent's Microsoft-certified network engineers can help your organization to assess the value of Exchange 2010 for your business and can help your IT staff to plan and carry out a smooth migration to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 Server that will offer fast payback by improving your productivity, lowering the cost of equipment and support, streamlining administration, and consolidating your vital communications platforms.
Online Help Virtual Service Desk
Technology Consulting Call Center Sharing
Progent offers three essential kinds of Contact Center services including Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco experts offers your customers instant access to a reliable support group with extensive experience providing phone support and remote access troubleshooting for networks based on Microsoft technology. Progent's concentration is on giving the support Help Desk a respected image as a key contributor to business performance. Progent's goal is to resolve and not simply record problems.
Microsoft SQL Server Solution Provider
Consult SQL Server Replication
SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the rapid development of a new generation of enterprise-class programs that can provide your company a critical competitive edge. SQL Server provides core support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft integration, ensures you success in designing, installing and administering Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET environment.
Setup and Support Microsoft Exchange
Exchange Server 2000 Integration Services
Progent is one of the most qualified network support firms for integrating email solutions based on Microsoft Exchange 2000 Server. Progent specializes in helping small businesses receive the full benefits of Exchange 2000 for typical scenarios such as updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.
Call Desk for Remote Workforce Network Consultant
Remote Troubleshooting Teleworker
Progent has 20 years of background assisting small and medium-size companies to design, deploy, tune, administer, and troubleshoot IT networks that incorporate telecommuters.
UNIX with Windows Consultant
24 Hour Windows and Solaris Consultant
Progent's UNIX family consulting experts offer small and mid-size businesses and software developers help with managing and supporting UNIX, Linux or Solaris environments that run with Microsoft-powered networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This broad array of expertise provides you with a convenient one-stop source to show you how to create and maintain a protected and reliable cross-platform network and communications solution that supports UNIX and Microsoft interoperability by combining Microsoft Windows with major variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Microsoft Certified Windows 2003 IT Consultants
Windows Server 2003 Consultant
Progent's certified Windows Server 2003 consultants offer computer help and expert consulting for the entire line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Microsoft Windows 2003 upgrade, configuration, update, and maintenance services include network design, deployment, project management, on-premises and remote technical support and troubleshooting, Call Center outsourcing, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
Microsoft Experts Support and Help SharePoint Server 2007
Engineer Office SharePoint Server 2007
Progent's Microsoft-certified experts offer organizations of any size consulting, troubleshooting, and development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an enterprise platform that utilizes web technology for efficiently connecting people, groups and information. Microsoft SharePoint provides a central spot for your workers or customers to access, organize, share and interact with relevant information, documents, and software and to communicate with other people. SharePoint allows faster and more intelligent decisions, more efficient sharing across groups and more streamlined business processes. Windows SharePoint Services connect workers, customers, workgroups and projects with the data they've developed in a way that makes data easy to find, retrieve and re-use. Progent's certified SharePoint experts can assist you to support your current SharePoint solution or migrate to the latest release of SharePoint.
CISSP Certified Security Professionals
Consulting Services CISSP Certified Security Architect
Progent's CISSP-certified cybersecurity experts can help organizations of all sizes with any facet of IT security. Progent can create efficient security solutions that protect a small business against advanced threats or Progent can design, configure, and manage a comprehensive security strategy for hybrid networks that accommodate onsite, remote, and mobile clients accessing IT resources distributed over a mix of physical datacenters and public and private clouds.
Technology Consulting Symantec Firewall
Symantec VPN Compliance Auditor
Progent's Symantec consultants can help you maintain legacy Symantec firewall and VPN products including the Raptor and Symantec VelociRaptor family or help you upgrade to more recent firewall/VPN technology. Progent can also enable you to design and execute a comprehensive security strategy that can include firewall and VPN devices and utilities, outsourced security and virus defense services, system monitoring products, and formal policies and enforcement procedures. Progent has the skill to be your one-stop resource for continuing technical support, maintenance, training, and security expertise.
Dynamics 365 AX Technical Support Services
Microsoft Dynamics 365 Finance and Operations Remote Support
In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent can provide consultants experienced in Dynamics AX, Dynamics NAV (Navision), Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers software development, troubleshooting, management help, migration support, and 1-on-1 or group webinar training tailored to meet your particular requirements. Progent's experts also can help you integrate and support a secure, robust network foundation to support your ERP, MRP and accounting solutions.
24-Hour 8540 wireless controller Consultant Services
5500 Wireless Controller Professionals
Cisco's Catalyst family of Wi-Fi controllers streamline the administration of wireless networks by unifying the configuration and management of Wi-Fi access points, optimizing Wi-Fi performance by reducing the effect of RF congestion, enhancing Wi-Fi availability with rapid failover, and hardening data security by identifying cyber threats and analyzing traffic content according to user class and location. Progent can assist your business to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of any size. Progent can help you to maintain and debug your current Cisco Wi-Fi environment or implement an efficient migration to Cisco's latest wireless controller technology.
Microsoft Intune Information Technology Consulting Firm
Server Installation System Center Configuration Manager
Progent's Microsoft-certified engineers can help you to automate desktop PC change and update management by delivering support for management solutions such as Configuration Manager, Systems Management Server 2003, and WSUS.
Support Outsourcing 2500 Wireless Controller
Cisco Certified Experts Network Consultant Wave 2 wireless controller
Cisco's Catalyst line of wireless controllers streamline the administration of wireless LANs by unifying the configuration and management of Wi-Fi access points, optimizing Wi-Fi throughput by limiting the impact of RF congestion, enhancing wireless availability with fast failover, and hardening security by detecting cyber threats and analyzing network traffic based on user class and locale. Progent can help you to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest wireless controller technology.
Technology Consulting Supplemental Support Desk
Call Center Sharing Online Support Services
Progent's Network Contact Center Outsourcing Support Services for desktop technical support are intended especially for small businesses who need immediate availability of a Help Desk Call Center with professional phone support and effective escalation options but who have to operate within a restricted IT budget. Key components of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support, Secure Remote Access Support, Initial System Assessment, Expert Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Helpdesk Software Recommendation and Deployment.
Windows Server 2019 Windows Time Service Integration Services
Windows Server 2019 Windows Time Service Engineer
Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 offers major enhancements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and Linux support.
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