Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
United States
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
United States
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
United States
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
United States
(707) 303-4400 Santa Rosa Network Support Services

Progent's information technology support services for small companies in San Rafael are focused on customers who need fast and affordable assistance with network dependability, security, productivity, manageability, or repair. The following brief selection of Progent's consulting services and technical experience will provide a sense of how Progent's team can help your company to enhance the competitive value of your information network.

  • Based in the, Progent offers Microsoft and Cisco technology consulting on-premises help, computer network management outsourcing and network consulting services to small and midsize businesses in California and in larger metropolitan areas throughout the U.S. Progent can also provide high-level online IT consulting services, network monitoring, and emergency troubleshooting to cut costs and minimize downtime for organizations anywhere in the U.S..

  • The Help Desk service delivery model adopted by Progent's Technical Response Center gives small and midsize businesses an effective alternative to dependence on freelance consultants by offering in-depth expertise shared by all engineering groups, optional 24x7 availability of emergency assistance, fast escalation to appropriate specialists for solving the most complex issues, support consistency and reliability, prompt follow-up enforced by veteran support administrators, a choice of convenient techniques for initiating service tasks, and excellent process transparency enabled by trouble ticket tracking and available via a web portal.

  • Progent can assist small and medium-size companies to design, deploy, verify and maintain backup/restore systems to support teleworkers. For information about Progent's backup/recovery solutions for an at-home workforce, refer to backup/recovery solutions for telecommuters.

  • System Center 2016 Operations Manager (SCOM 2016) helps to promote top performance and dependable availability for key applications by providing unified, cross-platform tracking of physical and virtual infrastructure installed across on-premises systems and cloud environments. Progent's consulting team offers advanced remote and onsite expertise to assist businesses of any size to design, integrate, tune, update and troubleshoot Operations Manager 2016 deployments. Progent's SCOM 2016 consulting experts can help your company to migrate to Operations Manager 2016 from earlier releases or from different monitoring platforms, or combine multiple monitoring tools into a unified infrastructure management ecosystem. Progent can also help you expand your SCOM 2016 scope to include resources based in public clouds by delivering Microsoft Azure integration consulting and Amazon AWS hybrid cloud solutions.

  • Progent's temporary staff augmentation services allow organizations to respond to the need for IT professionals without incurring the expense and hassle that come with vetting and hiring experienced technical workers and without increasing your permanent workforce. To find out about Progent's temporary staff augmentation services, refer to Progent's short-term IT staffing services.

  • Progent's Microsoft-certified SCOM 2012 consulting experts have more than a decade of experience planning, deploying, enhancing and repairing System Center Operations Manager environments and can provide companies of all sizes advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and tune Microsoft SCOM 2012 management packs according to industry best practices for monitoring network infrastructure as well as Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or onsite troubleshooting to assist you to remediate critical issues detected by Microsoft SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager consulting services to help you to migrate smoothly from Operations Manager 2016 to Operations Manager 2016.

  • Progent's certified Microsoft Project consultants offer comprehensive online and onsite support services for Microsoft Project Server and Project Online and for all Microsoft products that work closely with Project and Project Online. Consulting support services provided by Progent include Microsoft Project Server set up, SharePoint 2013 migration consulting and development, SharePoint Server 2010 design and deployment, Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 integration, Microsoft SQL Server 2012 support, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 management, Office Excel and Office 365 Excel application support, plus PowerPoint and Visio online classes. Progent offers access to Cisco-certified CCIE consultants to assist you to enhance your environment to accommodate local, branch, at-home, and mobile workers so that they can utilize Microsoft Project Server to work together securely and productively. Progent's certified security engineers can assist your IT team to adopt and enforce security workflows that safeguard sensitive business information without interfering with the productive sharing of authorized data.

  • Progent's Microsoft-certified Windows Server 2012 support experts can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create test environments and rollout plans, optimize your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT management, staff, create a corporate-wide security strategy, automate IT administration, help with application development, and build and test a DR/BC plan. If your organization is considering moving from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid integration experts can assist you to assess the value of Windows Server 2016 for your environment and design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid architecture.

  • Microsoft's virtual desktop technologies reduce the effort required for IT managers to set up applications so that they are standardized throughout an entire workforce, provide the ability to manage access to business data, and allow fast installation of new or updated desktops. In Windows Server 2016, the Terminal Services tool has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure behind RDS simplifies desktop access, improves responsiveness, strengthens security, unifies administration, and offers an almost seamless user experience. Progent's desktop virtualization engineers can help you to assess the strategic advantages of Microsoft's virtual desktop technologies, set up pilot and on-line environments, optimize your network infrastructure to support virtual clients effectively, evaluate and remediate security issues, and educate your IT managers to follow best practices to gain maximum payback from client virtualization.

  • Progent's certified Microsoft Office and Office 365 consultants can help companies of any size to incorporate Office desktop and Office 365 applications such as Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a cohesive solution that offers quick ROI and enables better business outcomes. Progent can assist your company to integrate Office or Office 365 apps with each other and with other key Microsoft technologies such as SharePoint, Microsoft Exchange Server and SQL Server deployed locally or in the cloud. Progent can also help you to fix compatibility issues with various versions of Office desktop and offers live online Office and Office 365 instruction to individual users or groups.

  • Progent offers high-level online expertise for business continuity planning, testing, and education to help you to prepare for potential disasters, minimize downtime for your most critical network operations, eliminate lost information, and meet regulatory mandates and contractual obligations. Progent's business continuity experts can work closely with your management and IT support group to provide risk analysis, identify dependencies, identify human and physical assets needed to operate your organization, determine business-critical IT functions and define acceptable recovery times, select colocation sites, set up secure offsite access capability for key workers, implement notification mechanisms and assign responsibilities for staff, write a complete recovery and test plan, and train key people to execute your agreed upon plan. Progent's Windows Server 2019 high availability (HA) cluster experts and Windows Server 2016 disaster recovery/business continuity consultants can help you to design and build a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster technology field-tested in Microsoft's Azure public cloud.

  • Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can broaden their reach, lower their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and speed up your return on investment.

  • The Certified Information Systems Auditor (CISA) credential is a globally recognized qualification that indicates expertise in information system security auditing. Certified by the American National Standards Institute (ANSI), the CISA credential requires that candidates pass a comprehensive test administered by the ISACA international professional association. Progent offers the services of a CISA-Certified network security audit professional able to help companies in the fields of IS audit services, information technology administration, network assets and architecture lifecycle, IT service delivery, protection of data assets, and business continuity planning.

    More Facts

If your small business is in Marin County and you need computer support, IT outsourcing, or advanced services from a Microsoft or Cisco certified consultant, call 415-526-1400 or visit Contact Progent.

An index of content::

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    Progent's Computer Call Center Outsourcing Support Services for desktop technical support are designed specifically for small businesses who need immediate availability of a Help Desk Call Center with expert phone support and effective escalation capability but who have to work within a restricted IT budget. Key components of Progent's Help Desk Outsourcing Services are Help Desk Phone Support, Optional Remote Access Support, Initial System Evaluation, Problem Escalation, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Software Selection and Deployment.

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    Windows 8.1 is engineered to run on devices ranging from smartphones and slates to engineering workstations. A wealth of innovative capabilities, including touch screen support and iconic tile user interface, provide a broad range of benefits for organizations who understand how to exploit them. Progent's Windows experts can assist bring your organization up to speed with Windows 8.1 and make sure you gain maximum competitive advantage from the operating system's various technical enhancements.

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    Progent's ProSight Email Guard uses the technology of top information security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall.

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    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data.

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  • Microsoft Certified Expert UNIX, Windows Technology Professional
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    Progent's UNIX platform support services offer small businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience provides you with a convenient one-stop source to show you how to create and manage a protected and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of ISA Server and offers a easily administered web gateway that delivers a single-server platform for an array of security functions such as an application and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting capabilities, permits customized reporting generated by SQL Server, works with Active Directory to simplify policy enforcement, and can be installed as a virtual server to cut expenses and improve availability. Progent's Microsoft engineers can help you to plan and execute test and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, SQL Server, Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent's consultants can also assist your organization to upgrade economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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  • Microsoft Active Directory Consulting Services
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    Microsoft Windows Enterprise Directory demands extensive practical experience to configure optimally across an enterprise. Progentís Microsoft Premier engineers are skilled in planning, deploying, and troubleshooting complex Microsoft Enterprise Active Directory projects. Progentís areas of expertise with Microsoft Windows Active Directory include replication problems, multi-domain partition configurations, repair of corrupted Active Directory objects, dealing with legacy beta software configuration objects in online AD environments, and fixing failed configurations of AD and Active Directory-integrated applications.

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  • Consultants Lync Server 2013 security
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    Progent's Microsoft consultants can help your company to evaluate the benefits of Microsoft Lync Server for your business and can help you to plan and carry out a deployment of Lync Server 2010 that unifies the management of Instant Messaging and Presence and improves the output of your office employees, at-home workers, and mobile workforce. Progent's consultant's can in addition assist your company to carry out a smooth upgrade to Lync Server from Microsoft Office Communications Server or from Microsoft Live Communications Server, integrate Lync Server 2010 with Exchange Server, Microsoft SharePoint, and Microsoft SQL Server, show you how to run Microsoft Lync Server 2010 to improve the collaborative functions of MS Office programs, and provide webinar training and continuing technical support for Microsoft Lync and other Microsoft products.

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    Progent's Microsoft-certified consultants offer online or onsite support to help businesses of any size to plan, implement, administer, and troubleshoot a backup/restore solution based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier releases of SCDPM or from another backup/recovery platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud, or hybrid datacenters. Progent can provide as-needed help for resolving especially challenging problems, or full project management services. Progent can also assist you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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  • Shared Help Desk Remote Troubleshooting
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  • UNIX Consultant Services
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    Progent's Sun Solaris family consulting experts provide small and mid-size companies and software developers help with administering and maintaining Sun Solaris systems that operate with Microsoft-based networks. Progent offers your business contact with Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This broad array of experience offers you a convenient one-stop source to help you build and maintain a protected and reliable cross-platform connectivity and communications infrastructure that supports Solaris and Microsoft interoperability by combining MS Windows with popular variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems.

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    Forefront Threat Management Gateway is based on the proven security capabilities of Internet Security and Acceleration Server 2006 and offers a centrally administered web gateway that delivers a single-server platform for a variety of security functions including an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting features, permits custom reports powered by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be installed as a virtual server to cut costs and improve recoverability. Progent's Microsoft-certified consultants can help your company to plan and carry out test and production deployments; interface Forefront TMG 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server, and SharePoint; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also assist your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.

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    Progent's Cisco-certified CCIE network infrastructure consultants can assist you to set up, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco IP phone expertise, and CUCM/CallManager software expertise.

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    Progent's UNIX family support experts provide small companies and software developers support for managing and maintaining UNIX, Linux or Solaris systems that run with Microsoft-powered technology. Progent offers your organization contact with UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad range of experience offers you an easy single source to show you how to create and maintain a secure and robust cross-platform network and communications solution that allows UNIX and Microsoft coexistence by combining MS Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Microsoft allows you to create transparent hybrid networks that combine Office 365 Exchange Online and local Exchange deployments. This allows you to have some mailboxes located on your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help you with any phase of planning, integrating and debugging your hybrid Office 365 solution. Progent's Exchange consultants can provide as-needed support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget.

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    Progent can provide the services of a CRISC-certified risk management expert to help your company to design and implement an enterprise risk management (ERM) solution based on best practices identified by CRISC and geared to match your company's risk appetite, business objectives, and IT budget.

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    The Certified Information Systems Auditor (CISA) credential is a globally recognized qualification that indicates expertise in information system security audit and control. Accredited by the American National Standards Institute, the CISA accreditation requires that consultants pass an extensive test given by the ISACA professional group. Progent can provide the expertise of a CISA-Premier network security audit professional able to assist companies in the areas of IS audit process, IT governance, network assets and infrastructure lifecycle, IT support, protection of information assets, and disaster recovery preparedness.

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    Progent can help you to design and implement a smooth migration from a Sun Solaris-powered IT environment to a network based on Windows and capable of running Microsoft's familiar office productivity suites, commercial applications, and developer tools. Progent's Solaris, Windows and Cisco consultants and software development specialists can show you how to preserve your information and reduce productivity disruption by developing an efficient transition plan that protects your current assets in Sun Solaris software and technology. UNIX-to-Windows transition consulting services available from Progent include analysis of current environment, transition strategy and validation, Exchange migration expertise, information and application software migration, and server and storage transition and economization.

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    Progent's consultants offer Apple macOS and OS X users a variety of services including desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Microsoft Entourage and email help, security services, and one-on-one education. Progent can assist businesses to upgrade to macOS from OS X or earlier editions of Apple OS X and Progent can offer help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and Apple iPad synchronization, or migrating to Apple's iCloud. For business environments based solely on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of designing, configuring and supporting a network environment that is available, safe, efficient and aligned with your company's business goals.

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    Microsoft SQL Server 2005 offers indispensable, familiar tools to IT experts as well as to information workers, lessening the difficulty of creating, integrating, administering, and using company data and analytical programs on platforms ranging from handheld devices to enterprise information systems. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consulting firm with real-world expertise and wide knowledge in designing and deploying data-driven, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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  • Top Rated Remote Support Services SQL Server 2014 Cardinality Estimation
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    Microsoft SQL Server 2014 includes significant improvements in key areas such as performance, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that operates transparently across all workloads including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and on-premises services that include planning, deployment, management, remediation, and software development expertise to help organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment.

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    Progent's Cisco CCIE Wi-Fi network experts offer remote or onsite configuration and troubleshooting services to help you to design, configure, update, tune, manage and troubleshoot Aironet wireless access point environments of any size or architecture. Progent's Cisco wireless controller consultants can also assist you to combine your wireless ecosystem with your wired network and cloud-hosted resources to build an enterprise-wide connectivity solution that is easy to manage and expand. Progent also offers affordable Wi-Fi site surveys to help you to decide the most efficient selection, location and setup of Aironet Wi-Fi APs to work with your unique workplace layout, construction, and expected network traffic.

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    Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2003 migration strategy that minimizes productivity downtime, reduces long-term support demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multiple server or multi-site migrations, Progent has the background to finish your move quickly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and consulting offerings include expertise with the integration of outside vendor enhancements of Exchange 2003 Server that are in keeping with your business goals.

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    Secure Application Publishing with ISA Server 2006 allows greater protection of intranet applications while supporting increased efficiency by making these applications available to legitimate remote users. ISA Server 2006 helps guard business applications, services, and data across all network layers with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-premier Internet Security and Acceleration Server experts can show you how to design, install, set up, and support Internet Security and Acceleration Server on your system so that your company benefits from a smart and affordable combination of security, convenience, and speed.

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