Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
United States
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
United States
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
United States
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
United States
(707) 303-4400 Santa Rosa Network Support Services


Progent's computer support for small and mid-size organizations in the San Rafael area are concentrated on customers who need immediate and affordable assistance for network reliability, protection, efficiency, administration, or repair. This brief list of Progent's consulting support services and technical experience will give you an idea of how Progent's team can assist your company to increase the competitive value of your information network.



  • ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Read about the entire ProSight family of value-priced network management outsourcing services for small organizations.

  • Progent has been delivering SharePoint consulting services since the first SharePoint product was published. Progent's SharePoint Server 2013 consultants can help you to maintain your current SharePoint deployment or migrate a modern on-premises version of SharePoint or to SharePoint Online for a cloud-based or hybrid configuration. For more information on migrating, refer to SharePoint Server 2019 migration consulting.

  • Progent can provide enterprise clients online or onsite NetApp SAN consulting services for NetApp's entire family of SAN storage products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN storage technology supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, non-disruptive patching, storage management, security and compliance, high availability, and troubleshooting. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN deployments efficiently following best practices.

  • Progent's ransomware forensics analysis services involve determining and documenting the ransomware assault's storyline across the compromised network from beginning to end. Progent's ransomware forensics experts can capture the evidence of a ransomware attack and perform a comprehensive forensics analysis without impeding activity required for business continuity and data recovery. You can use Progent's forensics report to combat future ransomware attacks, validate the cleanup of lost data, and meet insurance carrier and governmental reporting requirements.

  • Progent's Microsoft System Center consultants have over 15 years of background integrating, supporting and fixing the core components that make up System Center and can help you to plan, deploy, manage, and fix your Microsoft System Center 2012 R2 solution to optimize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent also offers System Center 2016 upgrade consulting to assist your organization to move to a newer version of System Center. In addition, Progent can assist you to migrate to more current releases of System Center including System Center 2019 and System Center 2022.

  • Progent's Ransomware 24x7 Hot Line is designed to help you to take the urgent first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware expert can assist businesses to identify and quarantine infected devices and guard clean resources from being penetrated. If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.

  • In addition to supporting a wide range of security technologies from Microsoft and Cisco, Progent offers companies expert help for products from other major Firewall manufacturers including Check Point Software, WatchGuard, Juniper/Netscreen, Palo Alto Networks, and Fortinet. Progent can show you how to design a detailed security plan and select appropriate products from a variety of vendors to support your security objectives while sticking within your spending limits.

  • Progent can assist small and medium-size businesses to deploy IP voice solutions to give their at-home workers the benefit of virtual access to the corporate phone infrastructure. For information about ways Progent can assist your at-home workers to integrate and troubleshoot IP voice solutions, see VoIP solutions for at-home workers.

  • Recent variants of crypto-ransomware not only encrypt vital online data but also infiltrate any available system backup mechanisms. Progent's experienced ransomware recovery consultants can assist you to reconstruct an IT network breached by a crypto-ransomware crypto-worm like Ryuk, Dharma, Hermes, Spora, TeslaCrypt, or Locky. For more information, visit ransomware removal and system rebuild expertise.



    More Facts

If your small business is in Marin County and you are in need of technical assistance, IT outsourcing, or top-level expertise from a Progent professional, call 415-526-1400 or visit Contact Progent.



An index of content::

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  • Aironet 802.11ac AP IT Consultant
    Aironet 1700 Access Point On-site Support

    Progent's Cisco CCIE wireless network experts offer remote or onsite integration and troubleshooting support to assist your organization to design, configure, update, tune, administer and debug Aironet Wi-Fi access point deployments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your wireless environment with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise-wide connectivity foundation that is easy to administer and scale. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and setup of Aironet Wi-Fi access points to work with your specific workplace layout, construction, and expected network traffic.

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    Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Help Desk services are offered at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues.

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    Progent's experienced ransomware recovery consultants can assist your business to reconstruct a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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    Progent's Microsoft Premier engineers offer world-class support for major implementations of Microsoft Exchange. Progent's consultants can show you how to prepare for multi-site Exchange Server 2007 installations or updates and can supply onsite personnel to assist large companies with deployments of Exchange Server 2007 in the or any area served by Progent's engineers.

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    Anti-Spam Design and Installation

    E-Mail Guard by Postini provides continually updated spam and virus blocking, data filtering, and security from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and support firm. If your organization is too small to qualify for a standard Postini license, you can still get the use of Postini's Perimeter Management technology through Progent's E-Mail Guard spam filtering and virus defense service offering. Progent's expert e-mail security professionals can show you how to devise an email protection strategy that features spam filtering and virus protection services and processes.

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    Progent's Network Help Desk Outsourcing Services for PC desktop support are designed especially for small businesses who need immediate access to a Help Desk Service Center with professional phone support and effective escalation options but who have to work within a restricted network support budget. Key features of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Optional Remote Access Provisioning, System Evaluation, Problem Escalation, Virtual Help Desk Services, Per Minute Billing, and Helpdesk Applications Recommendation and Deployment.

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  • Cybersecurity Vulnerability Assessment Services
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    Progent has created special security service bundles intended to deliver larger institutions an objective and thorough security evaluation from a group of premier security engineers. All Progent's network security evaluation packages incorporate a suite of services including automated scans from within and from beyond your corporate firewall, professional analysis of scanned data by accredited security consultants, production of a report explaining the findings, plus an interactive high-level executive summary and an extensive interactive review for in-house network managers.

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  • Consultants Email Quarantine Email Block Lists Consultancy

  • Immediate ProSight Email Guard AES Encryption Consultancy
    ProSight Email Data Leakage Prevention Engineers

    Progent's ProSight Email Guard uses the technology of top information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall.

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    Progent's consultants can help you with every phase of Microsoft Azure integration such as needs analysis, prerequisites evaluation, solution design, pre-production testing, deployment, automated administration, performance tuning, software license management, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can help you to configure and debug firewall appliances and VPN tunnels so that your users can securely access to Azure services, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help your organization to set up a hybrid cloud ecosystem that seamlessly integrates on-premises datacenters with Azure services.

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    Progent offers fault tolerant load balancing consulting that addresses network load balancing, load balanced applications, network infrastructure routing, and content dispatching technology such as Cisco Content Engine. High availability load balancing technologies for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks BIG-IP.

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    Technology Consulting MFA and Single Sign-on

    Progent's Duo services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other personal devices.

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  • Microsoft Certified Expert Google Cloud Access Management Consultant
    24-Hour Google Cloud IAM Specialists

    Progent can provide affordable online and on-premises consulting to help companies of any size to move all or part of their critical network resources to Google Cloud Platform services. This can save management hassle and hardware costs and allow access to Google's state-of-the-art AI and machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, testing, deployment, administration, performance optimization, licensing management, disaster recovery mechanisms, and security.

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  • Remote UNIX Upgrading
    Solaris to Windows Upgrading

    Progent can help you to plan and execute a smooth transition from a Sun Solaris-powered information system to a network based on MS Windows and capable of running Microsoft's popular office productivity products, commercial applications, and software development platforms. Progent's Solaris, Windows and Cisco engineers and software development specialists can assist you to preserve your information and minimize business discontinuity by developing an effective transition plan that protects your existing assets in Sun Solaris software and infrastructure. UNIX-to-Windows migration support expertise available from Progent include analysis of existing infrastructure, transition planning and testing, MS Exchange migration services, information and application migration, and server and media migration and economization.

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  • Support and Help ProSight Reporting Ticketing
    ProSight Reporting Remote Infrastructure Management Outsourcing

    ProSight Reporting is a growing family of real-time reporting tools designed to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the front lines of IT support, performing a wide range of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not just expert technical help, but also a consultant with proven approaches for using technical knowledge to resolve actual IT problems quickly.

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  • 24-Hour ProSight Network Infrastructure Management On-site Technical Support
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    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues.

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  • Microsoft Azure Backup Engineer
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    Progent can assist businesses of any size to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network administration and reduce equipment investments. Azure offers a comprehensive library of cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and resources and ensure you avoid the common mistakes small organizations make when migrating to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also help you to configure firewalls and VPN connections and to integrate Apple iOS devices and Google Android smartphones and tablets.

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  • ASA and PIX Support and Setup
    24/7/365 Specialist ASA 5500-X Firewall with Firepower

    Progent's Cisco-Certified technology consultants offer professional PIX Firewall support services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack security, and secure connectivity services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of protection, speed and availability for business networks of all sizes. PIX firewalls are based on a hardened, purpose-built operating system, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management solutions. Progent's network consultants can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent has more than two decades of background integrating, maintaining and troubleshooting the key components included with Microsoft System Center and can assist your organization to plan, install, maintain, and repair your Microsoft System Center solution to maximize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent's consultants can assist you to upgrade to the current edition of Microsoft System Center from an earlier release or from another IT management platform to provide the benefits of best-in-class deployment, centralized management, security, plus datacenter and application availability and performance monitoring.

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    Progent's ransomware consultants can assist your business to evaluate your ransomware defenses, remotely monitor and guard your IT environment, assist with negotiating a settlement with a hacker, and reconstruct a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.

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    Progent offers cost-effective remote and onsite support to assist companies of any size to migrate any part of their core IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow the use of Google's cutting edge machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, system design, testing, configuration, centralized administration, performance tuning, software license management, backup/restore solutions, and security strategies.

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  • Windows, UNIX, Solaris Help and Support
    Windows and UNIX Professional

    If you are developing UNIX-based applications on a network that includes Microsoft Windows-based processors, desktops, and office applications, Progent can provide comprehensive IT outsourcing that frees you to concentrate on your area of strategic know-how without the continual hassle of managing your company information system. Through the use of automated network monitoring and by providing remote and on-site assistance as your company needs it, Progent represents an economical way for managing an IT system that provides high dependability, security, and efficiency. Progent's developer assistance offerings feature full-service network support outsourcing, virtual server infrastructure, remote and in-person support and repair, network monitoring, and Contact Center support.

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    Cisco's PIX Series firewalls have been discontinued and Cisco might not support these devices. Progent still offers technical support for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can in addition help you assess whether to migrate to more current firewall technology available from Cisco. Progent's Cisco technology specialists can help you design and implement an efficient upgrade to Cisco ASA 5500-X firewalls based on industry best practices.

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  • Immediate Mid-size Business Security Consulting Services
    SMB Professional Services

    Progent provides network services for mid-size companies who have 100 to 250 system clients. The mid-size business or office has traditionally been an underserved segment of the market for network support expertise. The cost structures and support access models of major third-party service organizations make them too costly for the ordinary mid-size business or small medium business (SMB), which commonly has a minimal IT budget with which to maintain an information network whose complexity and sophistication are often similar to the information systems of far bigger companies. Progent's support delivery model, which takes full advantage of remote support, virtual network technology and 24x7 server monitoring, significantly lowers the IT maintenance costs of a small-medium business while providing the small organization with enterprise-level service from professional, world-class experts knowledgeable in a broad range of small business network solutions. If your mid-sized company or small business is searching for the quality of network help appropriate by a medium size organization without paying enterprise prices, you need Progent.

  • Novato, Larkspur Exchange 2016 Computer Installation Small Business Network Support Microsoft Exchange Server 2013 Novato, Larkspur
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  • Office Wireless Support Services Small Business Wireless Support Outsourcing
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    Microsoft Solutions Framework Project Methodology Computer Network Providers

    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, at the front lines of network service, executing a wide range of IT projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices that are incorporated into shared best practices standards that Progent teaches its support personnel. This means that you get not just world-class IT help, but also a consultant with proven approaches for using technical knowledge to resolve real-world IT problems rapidly.

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  • Microsoft ISA Server Remote Troubleshooting
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