Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
831-600-4300 Santa Cruz Network Support Services


Progent's computer support for small businesses in Santa Cruz are focused on customers who need immediate and affordable assistance with system stability, protection, productivity, manageability, or repair. The following brief list of Progent's consulting support options and networking expertise should give you an idea of the ways Progent can assist you to increase the competitive value of your information network.



  • Progent offers live online instruction for popular client applications. Progent's Online training covers topics that include Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA programming, PowerPoint collaboration, Office Outlook security, Microsoft Office Access rapid application development, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 management. Virtual training provides the advantages of conventional in-person sessions, including instant interaction between clients and teachers, but avoids the costs of travel and the challenge of trying to synchronize the availability of trainers and students.

  • Progent can provide the cost-effective services of remote Internet connectivity consultants to help your company to assess or update your Internet services so your Internet connectivity solution matches your business requirements. Support services provided by Progent include evaluation of your current bandwidth use, vendor and service plan comparison and ordering, network provisioning, and managing a smooth switchover to a different carrier and/or service plan. Provisioning can include optimizing existing routers and switches and deploying additional ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures.

  • Progent has been providing SharePoint consulting services since the first SharePoint product was published more than a a dozen years, and Progent has the scope of technical know-how to assist organizations of all sizes to design and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consultants can assist you to evaluate the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from a different collaboration environment; determine if an on-premises, online or hybrid deployment is most sensible for your organization; and select the right edition of SharePoint 2013 for your purposes. Progent can provide comprehensive project management outsourcing or can help in individual tasks associated with your SharePoint 2013 migration.

  • Progentís Wireless Site Survey assists you to plan and implement a WiFi LAN optimized for your facilities, providing you a wireless solution that has the reception, performance, capacity, Quality of Service, security, and roaming ability your company requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive onsite service. Progentís on-premises wireless survey includes physical walkthroughs, RF and security audits of your existing WLAN, analysis of your site's floor plans, testing for RF interference, signal propagation modeling, selection of optimum locations for client-requested Wireless Access Points such as Aironet access points, Cisco Meraki access points and Apple AirPort devices, and a comprehensive document defining the new wireless network.

  • Progent has 20 years of background helping small and medium-size companies to design, implement, tune, manage, and debug computer networks that incorporate a remote workforce. To learn about Progent's support services for at-home workers, visit telecommuters solutions.

  • Successful integration of Cisco's wireless IP phones usually demands that you set up and optimize numerous key pieces of your Wi-Fi environment such as APs, routers, Cisco wireless LAN controllers, and call management tools. Progent's Cisco wireless IP phone configuration experts can provide online and on-premises support to help your organization create and maintain a Cisco wireless IP phone solution by delivering services that can range from troubleshooting the configuration of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.

  • There are hundreds of enterprise-level data center colocation Sites in the and major cities across the United States, and Progent's colocation center consulting experts can enhance your systemís reliability and performance by helping you select a colocation site that meets the specific requirements of your organization such as geographic proximity, space, connectivity, affordability, and extra additional features and services. Progentís data center support services are intended for businesses with equipment housed at colocation hosting facilities and requiring on-demand in-person assistance at the collocation facility as well as remote help from Microsoft and Cisco Premier Certified professionals. Progent provides a variety of colo center support services such as system architecture evaluation, Windows and Linux server integration and support, troubleshooting for server and telecommunications infrastructure, development and deployment of non-stop configurations, architecting and deploying layered security defenses, firewall configuration and troubleshooting, configuring load balancing solutions, and planning high-availability server cluster systems.

  • Progent can provide small and medium-size businesses overflow or comprehensive Help Desk support services for at-home employees. To find out about Progent's overflow or fully outsourced Help Desk support for a remote workforce, refer to Help Desk Call Center services for remote workers.



    More Facts

If your small business is in Santa Cruz or anywhere in the Monterey Peninsula area and you require technical help, information technology outsourcing, or high-level expertise from a Progent consultant, call 831-600-4300 or visit Contact Progent.



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    Progent's Citrix-authorized engineers can help you to evaluate the strategic advantages of XenServer and additional Citrix products, and can help you to design, validate, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can also assess your current XenServer deployment and help you to optimize resource utilization, responsiveness, security and compliance, availability, and disaster recovery.

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    Progent is a Microsoft Certified Partner with special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who receive the top client endorsement and enjoy the tightest working relationship with Microsoft. The understanding, skills, and commitment needed to earn the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to provide your company more complete technical solutions for your information system.

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    Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you owe just for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to allow minor problems to fester.

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    Progent's Wireless Consulting Services provide a fast, economical way for businesses of all sizes to integrate, manage, monitor and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and deploy hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Progent has been providing SharePoint consulting services since the first SharePoint product was released more than a decade ago, and Progent has the scope of technical know-how to help organizations of any size to plan and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that add substantial business benefit to your IT investment. Progent's Microsoft-certified consultants can assist your company to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; determine if an on-premises, online or hybrid configuration is best suited for your busi9ness; and select the right edition of SharePoint 2013 for your applications. Progent offers comprehensive project management outsourcing or can assist in specific jobs related to your SharePoint 2013 migration.

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    Progent's UNIX platform consulting services offer small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise provides you with a convenient single consulting firm to show you how to build and manage a secure and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE, Debian GNU/Linux and Mandrake.

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    Progent's consultants can provide Apple macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Entourage and email help, security services, and custom training. Progent can assist clients to migrate to macOS from OS X or other earlier editions of Apple Mac OS X and Progent can provide help with Apple Mac application software. Progent's specialists in Apple technology can also help your business with iPhone integration and iPad management, or moving to Apple's iCloud. For business environments built solely on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of planning, integrating and maintaining a network environment that is reliable, safe, efficient and aligned with your organization's objectives.

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    Dynamics GP 2015 R2 introduces a new architecture that enhances cloud integration, works with the most popular handheld devices, allows single login with Microsoft Azure AD, and strengthens security. Dynamics 2015 R2 also simplifies management reporting, includes new Workflows, extends the Web Client, and delivers more than 100 enhancements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the broad knowledge and experience to resolve the critical IT and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will maximize the return on your investment in this powerful product.

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    Progentís consultants offer expertise in multiple technologies relevant to mobile connectivity including network infrastructure, Activesync, wireless protection, mobile email, Windows Mobile, RIM Blackberry, and wireless software development. Progent's Microsoft certified professionals can save your business time and money by applying their wireless background to help you select and integrate wireless networking solutions that make sense for your business. Progent can also tune your IT infrastructure so that mobile data devices perform better.

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    Cisco's wireless IP phones are industrial-grade wireless devices intended for workers who are on the move within office, warehouse, health-care or other venues where management wants user endpoints that offer more administrative control, security and ruggedness than is possible with the Bring-Your-Own-Device mode of mobile collaboration. Integration of Cisco's wireless VoIP phones usually requires that IT teams configure and optimize many components of your wireless infrastructure such as access points, routers, Cisco wireless LAN controllers, and network management software. Progent's certified consultants offer remote and on-premises assistance to help your organization create and maintain a Cisco wireless VoIP phone deployment by delivering services that range from troubleshooting the set up of a wireless IP phone or access point to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of a campus.

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