Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services

Progent's certified professionals knows how to deliver a wide selection of engineering and support assistance for IT systems based on any mix of Microsoft, Cisco, Apple, or Linux/UNIX technologies. Support services offered to small businesses in the city of Santa Cruz by Progent's staff of seasoned engineering professionals include:

  • The Helpdesk support delivery model used by Progent's Technical Response Center offers small and midsize companies an efficient option to replace reliance on freelance service individuals by offering in-depth technical knowledge shared by all support groups, optional round-the-clock availability of emergency assistance, fast escalation to world-class specialists for handling the most intractable issues, support consistency and reliability, prompt follow-up enforced by seasoned IT service managers, a choice of convenient mechanisms for initiating service tasks, and excellent progress visibility enabled by ticket updates and available via a web-based portal.

  • Progent's Helpdesk management and co-management services help companies to save money, improve output, and adjust rapidly to sudden changes in business circumstances. Progent's Shared Help Desk services deliver substantial budgetary and operational benefits in comparison to a Help Desk composed of an in-house IT support team. The cost for Level 1 IT support for Progent's Co-managed Help Desk service is typically under $18 per user per month. For details about the advantages of Progent's Outsourced and Co-sourced Help Desk services, visit Progent's outsourced and co-sourced IT Service Desk advantages.

  • Progent's Ekahau-certified Wi-Fi network design experts can assist you to plan, deploy, tune, manage and troubleshoot a Wi-Fi solution customized for your building. Progent can provide online or onsite expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for debugging RF signal problems, Ekahau Insights for monitoring the performance of multiple Wi-Fi sites, and Ekahau Capture to capture Wi-Fi communication packets with the Ekahau Sidekick device in order to help wireless experts to resolve complicated Wi-Fi issues.

  • Internet Information Services, Which is included with Windows Server and Windows desktop, is a powerful server role for web hosting and application development. The latest releases offer improved security, reliability, expandability, and debugging while delivering significant enhancements in remote administration. Many familiar extensions to Internet Information Services have been integrated into newer releases such as the Request Filter Module (previously called URL Scan), which can block dangerous HTTP requests from being executed by web applications. Progent's Internet Information Services experts can help your company to deploy IIS and the latest extensions to IIS Manager like the GUI for controlling FastCGI applications.

  • Progent can provide affordable access to an Oracle certified expert for Oracle DBA services or an Oracle software programmer. Progent can help your business to develop efficient mechanisms for critical Oracle database administration activities such as performance tuning, backup and restore processes, and database security, or mentor your in-house personnel to use industry leading practices for simplifying various administration procedures. Progent can in addition offer the services of a PL/SQL programmer to assist you to design, tune, troubleshoot, or migrate Oracle-based programs that can vary from forms to data-driven web sites. Progent has skill using SQL Developer, SQL *Plus, and JDeveloper tools and can also assist you to tune existing SQL code by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

  • Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and dependable uptime for critical workloads by providing unified, cross-platform monitoring of IT resources deployed across on-premises datacenters and cloud environments. Progent's consulting group can provide advanced remote and onsite support to assist businesses of all sizes to plan, implement, optimize, enhance and troubleshoot Operations Manager 2016 deployments. Progent's Operations Manager 2016 consultants can help you to move to SCOM 2016 from older releases or from different monitoring platforms, or integrate multiple monitoring systems into a cohesive IT management solution. Progent can also show you how to expand your Operations Manager 2016 environment to include resources hosted on public clouds by delivering Azure consulting and Amazon AWS hybrid cloud solutions. In addition, Progent's experts can assist you migrate from SCOM 2016 to more current releases such as SCOM 2019 and SCOM 2022.

  • Progent's Experts Team offers support in Microsoft financial and ERP/MRP software, allowing you to customize affordable and comprehensive IT solutions that address the individual needs of your operation. Progent's application development consultants offer a variety of services such as Microsoft Dynamics 365 Finance (formerly Dynamics AX) ERP consulting services, Dynamics GP Business Accounting Software education and programming, Microsoft Dynamics 365 Business Central/NAV business management software support, Microsoft Dynamics Solomon accounting software help, and MS Commerce configuration.

  • In completing network technology projects for enterprise organizations, Progent uses a phased approach based on defined milestones in order to meet budget constraints, scheduling, and engineering objectives while minimizing network disruption. Progent's methodology takes advantage of established industry project management standards founded on the best practices defined by the Microsoft Solutions Framework and includes project requirements, architecture steps, project pilots, design tuning, and expert production roll-out. All phases are comprehensively documented to provide a comprehensive record of technical services delivered and to help in ongoing system maintenance.

  • Microsoft System Center 2016 delivers important enhancements for managing hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; unified management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Even if your Information Technology budget is modest, Progent offers cost- effective support packages that will give your network the reliability, security, and functionality your organization needs. Progent's optional 24x7 Network Monitoring and Reporting Services, leveraging the talent of experienced Microsoft and Cisco authorized IT consultants, the most advanced network administration applications, and economical service packages, will keep your critical computer network applications and servers operating smoothly.

  • Progent offers small and medium-size businesses supplemental or comprehensive Help Desk support services for telecommuters. To learn about Progent's supplemental or comprehensive Help Desk support services for at-home workers, refer to Help Desk services for a remote workforce.

  • SharePoint Server 2016, designed for onsite implementations of the SharePoint content management platform, supports deep integration with SharePoint Online and Microsoft 365 to allow hybrid environments that seamlessly unify local and cloud-based infrastructure and services. Additional improvements include rapid provisioning with the new MinRole role-based topology feature, increased scale, faster performance, tighter security and compliance, enterprise analytics via Power BI support, and a more engaging client interface for collaboration. Progent's Microsoft-certified consultants can provide affordable remote and onsite consulting expertise, software development, and troubleshooting services for organizations of any size who intend to migrate to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint. Progent can also assist customers to plan and execute a cost-effective upgrade from SharePoint 2016 to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud resources into a cohesive intranet solution. To find out more, see SharePoint Server 2016 migration and hybrid integration consulting.

  • Progent has extensive experience delivering a broad range of online IT consulting and urgent repair services to local governments and schools across the U.S. Progent is one of the industry’s pioneers in delivering expert remote IT consulting and has provided IT support to organizations in every state. (Refer to Progent's customer testimonials.) Progent's online computer consulting for local governments saves travel costs and solves issues faster than on-premises service calls.

    More Facts

If your small business is in Santa Cruz or anywhere in the Monterey Peninsula area and you require computer help, IT outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 831-600-4300 or visit Contact Progent.

An index of content::

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    System Center 2016 Data Protection Manager provides near-continuous backup and easy recovery functions for Microsoft-based environment. SCDPM 2016 offers application-aware backup for key workloads like SQL Server, Exchange and SharePoint Server, protects Windows and Linux VMs, supports virtual machines hosted by Windows Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud backup and recovery. Progent's Microsoft-certified experts can assist organizations of any size to design, implement, administer, and troubleshoot a multi-site backup/recovery system built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from an older release of DPM or from a legacy solution, and Progent can optimize your SCDPM 2016 environment for on local, hosted, cloud or hybrid deployment models. Progent offers remote or onsite support and can provide as-needed expertise to resolve technical bottlenecks or deliver end-to-end project management support to help you complete your Data Protection Manager 2016 initiative on time and within your budget.

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    If your company is developing UNIX or Linux applications in an environment that has MS Windows-based servers, PCs, and office applications, Progent can provide comprehensive IT outsourcing that frees you to focus on your field of strategic know-how without the constant hassle of managing your business network. By using smart server monitoring and by providing online and on-site support when your company needs it, Progent offers an economical solution for supporting an information network that features high dependability, security, and performance. Progent's developer support services include full-service network support outsourcing, virtual server infrastructure, remote and on-premises support and repair, 24x7 monitoring services, and Contact Center outsourcing.

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  • Specialists Database Administration
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    Progent's certified database application developers can provide businesses of any size online support for leading RDBMS platforms including MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services offered by Progent include software installation and integration, database architecture and coding, administration support, replication solutions, capacity planning, performance tuning, migration, information security, backup/restore systems, problem solving, and webinar training.

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    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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  • SharePoint Designer 2010 Network Consultant
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    Progent's Microsoft engineers can provide affordable remote technical support and development services to assist your business to design, deploy, administer, and troubleshoot Microsoft SharePoint 2010 installations that can feature web sites able to function as portals, extranets, document and media management applications, wikis, data marts, business analytics, enterprise search engines, workflows, and other utilities to support and improve collaboration. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with other data sources and with Microsoft's popular office productivity programs like Excel, Word, Outlook, and Visio. Progent can help you to migrate from earlier versions of SharePoint or move a multi-vendor mix of web applications into a consolidated and easily managed SharePoint 2010 environment.

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    Progent's Windows Server 2019 disaster recovery planning experts can help your business to design a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Progent can provide affordable online assistance to assist you to design, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you get past specific technical bottlenecks or long-term engagements to help you complete business-critical initiatives on schedule and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you create or maintain a resilient, secure and scalable infrastructure that is best suited to your computing model. Progent also offers remote and on-premises training to help manage and use your iPhones and iPads in a secure, collaborative ecosystem that optimizes the business value of your IT network.

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    The Help Desk Call Center support delivery structure used by Progent's Technical Response Center gives small and midsize businesses an efficient option to dependence on independent service individuals by offering broad expertise accessible to numerous engineering teams, optional round-the-clock availability of urgent help, escalation capability to world-class engineers for solving the most intractable issues, service consistency and reliability, quick follow through enforced by veteran service managers, a choice of easy-to-use techniques for initiating support jobs, and excellent progress transparency made possible by trouble ticket updates and accessible via a web-based portal.

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    Progent's Wi-Fi site survey services make it easy to plan, install and debug a Wi-Fi network customized for your facilities, providing you a WLAN that has the reception, speed, density, QoS, security, and hand-off capability your company needs. Wireless site survey services from Progent include online predictive modeling for designing a wireless network and onsite survey services for validating, optimizing, and troubleshooting a functioning wireless network.

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    Progent's Microsoft-certified experts offer small and midsize businesses IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, groups and information. SharePoint Portal Server offers a central spot for your employees or clients to access, organize, share and manipulate useful data, documents, and applications and to communicate with one another. It enables faster and more intelligent decisions, more efficient access across teams and more streamlined business processes. The main goal of SharePoint Server is to gather together, in a relevant way, all of the many sources of knowledge available within and without an organization. Windows SharePoint Services join employees, clients, teams and major tasks with the data they've developed in a way that makes data easy to locate, download and re-use.

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    Even if your business has a minimal network support staff and a limited IT budget, your information system can still have the same high reliability and responsiveness that once required a substantial internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-certified IT consultants, the latest system management software for proactive monitoring and alerts, and economical support packages such as a help desk service to keep your vital network applications and servers up and running.

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    Progent's certified professionals can assist you to assess the advantages of Windows Server 2012 R2 for your company, create pilot environments and migration strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support team, develop a corporate-wide security strategy, automate IT administration, assist with application development, and generate and validate a DR/BC plan.

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    Progent's CISSP-premier network security experts can help organizations of any size with any aspect of IT security. Progent can create efficient security solutions that guard a small business against advanced threats or Progent can design, configure, and monitor an end-to-end security environment for hybrid networks that accommodate local, online, and mobile clients sharing network resources spread across a mix of physical datacenters and public and private clouds.

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    Progent's Wireless Consulting Services offer a fast, economical option for businesses of all sizes to deploy, manage and troubleshoot the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    If your company does not require urgent remote support but you think you will need technical services with your network in the near future, you can conserve time and money and ensure that the appropriate IT skill will be ready when you need it by contacting a Progent sales specialist and signing up as a customer. For more information, call 800-993-9400 or send email to information@progent.com.

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  • Windows 2012 IT Consultant
    Integration Services Windows 2012

    The sophistication and connectivity requirements of Microsoft Windows Servers requires an IT consulting firm with hands-on expertise and broad knowledge in planning and building cohesive, comprehensive business technology systems. The background of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your business objectives. Progent's IT support can assist you with designing, deploying, managing, and troubleshooting Windows Server systems that maximize the business value of your computer system. Progent's consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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  • Microsoft and Cisco Authorized Expert Small Business Small Office IT Support
    Small Business IT Outsourcing Firm

    Progent delivers the help of Microsoft and Cisco-Certified IT support experts to offer customers economical ways to help businesses optimize the value of Microsoft and Cisco products. For networks that range from remote offices to large enterprises, Progent's expert consultants can help you improve your information system's e-mail architecture, protection, availability, performance, and IT management.

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    Wireless LAN Consultant Services

    Progent's wireless professionals can help small businesses design, select, test, configure and maintain protected building-to-building wireless bridging products that integrate transparently into your IT network while providing a degree of security that equals or exceeds wired connections. Progent provides experience in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can show you how to identify and deploy the wireless connectivity solutions that fit best with your company requirements.

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    Support Outsourcing Small Office Network

    If you have a company IT system with 10 to 50 network clients, Progent's IT outsourcing services save your company from dependence on an individual freelance service provider while giving you affordable and reliable access to high-quality network expertise. By delivering network consulting service when you require it, providing specialized expertise for critical technologies, offering unique support such as 24x7 server monitoring, and charging only for support you use, Progent gives you an economical solution for optimizing the profitability of your small business network. Progent is the smart way for small organizations to create and support a robust and safe information network and to have fast access to the experienced consulting typically restricted to businesses who are able to afford a large in-house IT organization.

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    Telecommuting Cisco Consulting Careers

    Progent believes that a carefully designed and executed information system can be a vital factor for accelerating any company's growth, and Progent follows this philosophy in our corporate network environment. We have created a fault-tolerant virtual office infrastructure that allows Progent's in-house engineers and authorized contractors to offer rapid and efficient service, collaborate closely on complex projects, and experience professional and personal maturity from being part of an exciting business culture of personal drive and freedom.

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    Computer Services Small Office

    Progent is a pioneer in economically providing enterprise-class IT support to small companies. Progent's success in handling the network service requirements of the chronically underserved small business sector is the cumulative outcome of major technical and operational innovations that have removed a great deal of the traditional costs out of administering IT service, injected unprecedented technical skill into the IT service mechanism, and dramatically accelerated the solution process.

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    ProSight Data Protection Services ECHO from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information.

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    Progent can provide small and mid-size businesses supplemental or comprehensive Help Desk support for an at-home workforce.

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