Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services


Progent's certified professionals can deliver a broad array of engineering and technical support help for IT environments powered by any mix of Windows, Cisco, Apple macOS and OS X, and Linux/UNIX technologies. Support services offered to small and mid-size companies in Santa Cruz by Progent's team of Microsoft technical experts include:



  • Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner and more secure AD environment. Both versions also offer the ongoing advantages of state-of-the-art remote network monitoring and management technology. These benefits can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. To learn more about ProSight Network Health Checks and to see sample reports, visit ProSight Network Audits.

  • Virtualization technologies enable businesses to optimize resource utilization, simplify network management, and improve workload availability and security. operate multiple virtual servers on one physical processor. Typical applications for virtualization include resource efficiency, inexpensive hosts for applications that only run on older OS software, and affordable segregation of application development or pilot environments from production systems. Progent's virtualization technology engineers can provide Microsoft Windows 2022 Hyper-V Virtual Server consulting, Windows 2019 Hyper-V Virtual Server expertise, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking support services, VMware vSphere and vCloud planning and deployment, VMware NSX virtual network architecture and management, and Citrix XenServer assistance. Progent can configure virtual servers to optimize performance, reliability and manageability while at the same time lowering costs; propose and test business recovery plans that minimize downtown in case of a catastrophic failure; and provide continuing support, troubleshooting, and engineering assistance as virtualization technology evolves.

  • Progent has been providing SharePoint support since the initial SharePoint product was published. Progent's SharePoint Server 2013 consultants can help you to maintain your current SharePoint environment or move up to a modern on-prem release of SharePoint or to SharePoint Online for a cloud-based or hybrid configuration. For details on migrating, see SharePoint Server 2019 migration services.

  • Progent's Shared Help Desk service allows your IT staff to split responsibilities for Service Desk support transparently between your internal network support staff and Progent's extensive roster of IT service engineers and subject matter experts. Progent's Shared Service Desk is a joint IT service system built around ConnectWise Manage, the industry-leading Professional Services Automation tool for managing IT support calls, issuing trouble tickets, designating responsibility, monitoring status, and producing management reports. The price for Level 1 support for Progent's Co-managed Help Desk service averages under $18 per user per month. For details, visit Progentís co-managed IT Call Desk services.

  • Progent's ProSight Active Security Monitoring (ASM) service is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology from SentinelOne to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn about Progent's entire ProSight line of value-priced network monitoring and management services for desktop and mobile endpoints.

  • Progent can help small and medium-size organizations to configure collaboration applications such as SharePoint and Microsoft Teams to permit their at-home workforce to benefit from positive interaction with colleagues and customers. For details about ways Progent's experts can assist businesses to install and maintain collaborative software for an at-home workforce, visit collaborative solutions expertise for telecommuters.

  • Progentís 64-bit migration support experts can assist you to enhance your servers and desktop PCs affordably from 32 to 64 bits. Progent can help your company to calculate the costs and benefits of moving to 64-bit processing, design a cost-effective migration strategy that reduces operational interruptions, and offer timely remote support to assist you to configure 64-bit software and application programs on your existing computers. Progent's Microsoft-premier engineers can assist you to install the 64-bit editions of Microsoft products like Windows Server, SQL Server, Windows 10, and Office Excel.

  • Progent can help small and mid-size organizations to configure VoIP solutions to provide their teleworkers the advantage of seamless access to the company phone infrastructure. To find out about ways Progent's consultants can assist your teleworkers to integrate and troubleshoot IP voice platforms, go to VoIP support services for an at-home workforce.

  • Microsoft Windows Server Essentials is an affordable, entry-level platform that enables small organizations to transition from the traditional stand-alone in-house datacenter to the modern hybrid networking model that includes on-premises and virtualized cloud-based resources. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consulting experts can provide cost-effective online expertise and troubleshooting services to assist you maintain your Microsoft Windows Server 2012 R2 Essentials deployment. After releasing Windows Server 2012-R2 Essentials, Microsoft developed Windows Server 2016 Essentials and then Windows Server 2019 Essentials. These newer versions added Azure cloud integration but eventually removed the pivotal Administrative Dashboard from the Essentials Experience Role. The result was that all management and setup must be done by hand. This also removes the client backup and remote web access features. Microsoft recommends that small businesses running Windows Server Essentials transition to Microsoft 365. Progent's Microsoft Azure integration consultants can help you plan and implement a cost-effective migration from any version of Windows Essentials to Microsoft 365.



    More Facts

If your small business is in Santa Cruz or anywhere in the Monterey Peninsula area and you require technical support, IT outsourcing, or top-level services from a Microsoft or Cisco certified engineer, call 831-600-4300 or visit Contact Progent.



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    Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable and more secure Active Directory environment. Both versions also provide the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include easier management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability.

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    Progent's certified ISA Server 2004 consulting experts have extensive experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for IT networks with multiple offices, remote users, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants can help your company in planning and implementing a configuration of ISA Server 2000 or ISA Server 2004 that supports your information protection requirements without adversely limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later editions of Internet Security and Acceleration Server.

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    Key features of Dynamics GP accounting include a modular structure that allows you to buy just the components you need, a standards-based architecture based on Microsoft technologies to secure your investment and offer a tightly interconnected environment, advanced reporting services that allow you to track all activities, income and expenses and sales trends, compatibility with Microsoft Office to speed access to corporate information, the ability to process information from virtually any database or desktop software into Microsoft GP/Great Plains, and an open architecture that makes it possible to create custom programs. Progent can show you how to configure and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP/Great Plains consultants to show you how to convert the advanced features of Dynamics GP/Great Plains accounting into a productive business solution.

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    Progent's expert support team can show you how to design and implement an efficient in-place Exchange Server 2007 migration plan that minimizes productivity downtime, simplifies ongoing service demands, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-location migrations, Progent has the background to complete your move rapidly and affordably. Progent's Exchange Server 2007 help, repair, and consulting services include expertise with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations based on Microsoft Exchange Server 2007.

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    VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for recovering services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a DR solution based on VMware SRM.

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    If your business computer system mixes Solaris platforms with Windows, Progent can assist you to integrate your computers into a cohesive environment that permits all your OS platforms to run side by side for easy management, seamless information exchange, high dependability, superior performance, and tight protection. Progent's Sun Solaris and Windows integration support offerings feature IT architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online technical support and repair, on-site technical support, and Contact Center services.

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    Microsoft Virtual Server, hosted on the Microsoft Windows Server operating system and based on technology originally developed by Connectix, provides the power needed to carry out hardware reduction, application upgrade, and server quarantine projects through virtualization technology in an enterprise-ready computing network with advanced scalability, manageability, and reliability. Microsoft has aimed Virtual Server 2005 at companies who want to improve operational efficiency in application programming and testing, migration from legacy line-of-business software, and hardware consolidation. Progent's skilled Virtual Server consultants can help your IT staff to assess and integrate Microsoft Virtual Server.

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    Progent can help your organization in any facet of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 Core as a host for Exchange; designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and implementing Hyper-V; setting up hardware load balancing; configuring DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook.

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    Progent uses a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small service firms who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by each staff member to each customer. The practice of detailing and organizing support records allows more efficient service and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who won't let go of vital service information.

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    The QTS (formerly Herakles) Internet Data Center facility is situated in the seismically-stable Natomas area of Sacramento, CA. If your company is now utilizing the QTS Sacramento data center as a colocation site or if your company is considering moving your main or disaster recovery system to Herakles/QTS, Progent offers a range of affordable consulting services such as data center relocation, system deployment and updates, infrastructure optimization, comprehensive project management services, virtual server expertise, remote monitoring, automated network administration, software programming, disaster recovery/business continuity planning and testing, data security evaluation, and the support of Progent's Test Lab.

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    Progent's Data Center engineers can show you how to find high availability data centers that meet the specific requirements of your business. Fault tolerant off-site data centers are especially attractive to small businesses because of their low cost and convenience compared to taking a do-it-yourself strategy. Attempting to create an on-site data center with even a minimum degree of fault tolerance is financially prohibitive for most small businesses. Progent is ready to show you how to get all the advantages of high availability data centers and 24x7 colo sites by offering a full range of consulting and maintenance services.

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    Progent's Microsoft-certified Windows 11 consultants can provide a range of services for Windows 11 including cloud solutions, mobile management, at-home workforce connectivity, security and compliance, centralized deployment, and Help Desk support services.

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    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance problems.

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