Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 700 Webster Street
Fairfield, CA 94533
707-819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services


Progent's certified professionals knows how to deliver a wide assortment of engineering and support help for IT networks powered by any combination of Microsoft, Cisco, Apple macOS and OS X, and Linux/UNIX technologies. Network services available to small companies in the city of Santa Rosa by Progent's team of Microsoft and Cisco certified engineering professionals include:



  • Progent's Technical Response Center (TRC) is committed to providing the best quality of remote computer support possible for both emergency as well as standard issues. For emergency issues that affect multiple users, key personnel, or a mission-critical program, the Technical Response Center is set up to engage within an hour. For non-critical problems, the TRC is committed to respond within two hours. Under any circumstance, your trouble ticket will be generated quickly and correctly, you will be sent a confirmation from the trouble ticket system, and the TRC will check with you regarding every resolved issue to make sure you are comfortable with the outcome and ready to close out the trouble ticket. Learn more details concerning Progent's TRC Customer Commitment.

  • Microsoft Lync 2013, rebranded Skype for Business, allows businesses of any size to build a manageable and secure communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging (IM), presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a wide range of desktop and handheld clients. Progent's certified Lync 2013 consultants can help your company to assess the advantages of Lync 2013, create an in-house, cloud-based (with Lync Online) or mixed topology suitable for your current and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and provide live webinar and on-premises training to your IT staff and end users. Progent has in-depth expertise in critical components of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync 2013 with key Office and Office 365 apps such as Outlook, Word and PowerPoint. Progent's Skype for Business Server experts can also assist your organization to plan and carry out an efficient migration to Skype for Business.

  • Dynamics GP 2015 R2 (formerly Great Plains) introduces a new architecture that enhances cloud readiness, works with popular smart phones and tablets, allows single sign-on with Microsoft Azure AD, and strengthens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants and developers have the broad technical skills and hands-on experience to address the critical technical and business challenges associated with upgrading to Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the return on your investment in this powerful product.

  • Progent's design services for zero-downtime networking offer access to Microsoft and Cisco-certified network professionals who will help you create a fault-tolerant network that includes essential technologies and processes for mission critical applications. Progentís engineering professionals can help your company to configure a system infrastructure with features that include fault tolerant Internet connections, network load balancing, zero-downtime data centers, cloud backup, fault tolerant interoffice connectivity, and high-reliability multi-location systems. Progent can also provide business continuity planning experts to help you design, test, and document a disaster recovery procedure founded on leading practices.

  • Progent's certified Windows 8.1 consultants can provide a variety of technical services to assist companies of any size to support, manage, and troubleshoot IT systems that include desktops, notebooks, tablets, or Windows phones based on Microsoft Windows 8.1. Progent's consultants also offer Windows 10 migration assistance.

  • Progent's Windows 10 migration experts can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Microsoft Windows. Remote and onsite assessment and migration services for Microsoft Windows 10 provided by Progent's experts include Return on Investment analysis, project supervision, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management, telecommuter connectivity, security and compliance, streamlined provisioning and administration, network design, Wi-Fi support, business continuity planning, custom training for network management staff and users, and post-migration technical help.

  • Creating solutions with Cisco's wireless VoIP phones usually requires that you configure and optimize numerous key pieces of your Wi-Fi infrastructure including APs, routers, Cisco wireless LAN controllers, and network management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting experts can provide online and onsite support to help you build and maintain a Cisco wireless IP phone deployment by delivering integration services that can range from debugging the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.

  • Progent's CISSP certified security engineers and CISM certified security engineers can assist your company to protect your Mac network through expert support services such as performing complete security audits, recovery from hacker assaults, setting up firewalls, implementing safe mobile access, installing automated applications for defense against viruses, spam, and harvesting attacks, and developing a detailed security plan appropriate for your organization and network environment.

  • ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn about the entire ProSight family of value-priced managed services for small and medium-size organizations

  • Progent offers a selection of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all key areas of information technology such as email protection, behavioral-based threat defense, patch management, automated backup and disaster recovery, network infrastructure monitoring and management, virtual machine hosting, and IT asset documentation management. To download Progent's eBook about the advantages of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

  • System Center 2016 delivers major enhancements in the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.



    More Facts

If your small business is in Sonoma County and you require technical support, IT outsourcing, or top-level expertise from a Progent engineer, call 707-303-4400 or visit Contact Progent.



An index of content::

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  • UNIX with Windows On-site Technical Support
    UNIX, Windows Specialists

    Progent can assist your business to design and execute a smooth migration from a UNIX-powered IT system to a network powered by Microsoft Windows and suited for supporting Microsoft's popular office productivity software, business applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and application specialists can assist you to preserve your data and minimize business discontinuity by developing an effective migration strategy that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows transition consulting services offered by Progent include analysis of current infrastructure, transition planning and validation, Microsoft Exchange migration expertise, data and application porting, and server and storage transition and consolidation.

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    Progent can provide affordable remote support for all releases of Microsoft Office Access including desktop and browser-based versions and can provide advanced assistance for Access application development, database conversion, performance optimization, report design, and troubleshooting. Progent also can provide custom webinar training for Office Access application programming and database management.

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    Progent's Microsoft certified consultants can provide remote and on-premises support services to assist you to manage, support, and troubleshoot PCs based on Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, security and compliance, backup and restore, remote connectivity, smartphone and tablet management, wireless network design, and 24x7 system monitoring and alerts.

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    Progent offers fault tolerant load balancing consulting that addresses network load balancing, load balanced program, network backbone routing, and content delivery technology such as Cisco Content Engine. non-stop load balancing technologies for which Progent can provide consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and LocalDirector 400 series, and F5 Networks BIG-IP.

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    Progent's certified consultants can assist you to evaluate the possible benefits of Hyper-V-powered virtualization for your company, perform test installations to verify Hyper-V's compatibility with your line-of-business applications, evaluate your network and server infrastructure for optimal operation with virtualization solutions, help you in migrating to Windows Server 2008 and setting up Windows Hyper-V, train your IT personnel to track and administer Hyper-V, provide world-class consulting help for enhancing the protection of your virtual servers, design and validate business continuity procedures that optimize system availability, and provide ongoing consulting and technical support including affordable online troubleshooting and comprehensive Help Desk services.

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    Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Office 365 and local Exchange deployments. This permits you to have certain mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist your organization with any facet of planning, implementing and debugging your hybrid Office 365/Exchange network. Progent's Exchange specialists can deliver occasional expertise to help you resolve stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is successfully completed on schedule and on budget.

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    Progentís IT outsourcing services offer budget-friendly network support for medium-size companies. Whether it involves designing system architecture, creating an internal Help Desk or using an outside one, rolling out a new e-mail system, monitoring your network, or creating an on-line business solution, outsourcing your network technical services can smooth out expenses and minimize risks, allowing network service budgets to grow in a more moderate and manageable fashion than is feasible by assembling a large, knowledgeable in-house IT organization. Progentís Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and robust network foundation for your vital Windows-powered business software such as Windows Server 2008, Exchange Server, and SQL Server 2008.

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    Progent's Microsoft and Cisco certified network engineers offer advanced help with a broad range of products and technologies and can deliver that expertise online anywhere in the U.S. or in person in major cities across the country and anywhere in . Progent offers remote support for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Microsoft and UNIX/Linux platforms. Progent also offers the help of Cisco CCIE infrastructure engineers for complex connectivity problems, plus the assistance of CISA and CISM-accredited security engineers to handle high-level security planning and problem solving. Progent has provided online troubleshooting to companies in every state in the U.S.

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  • Skype for Business disaster recovery Specialist
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    Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network calling. Lync 2010 can extend the functionality of Exchange, SharePoint Server and Office or Office 365 and streamlines administration via integration with Active Directory. Lync 2010 can also cut expenses by doing away with VoIP hardware and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications experts offer remote and on-premises support services to assist you to manage and troubleshoot your current Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist your organization to plan and execute an efficient Skype for Business migration.

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    Chief Information Officer Integration

    Progent can supply small businesses with an information management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you integrate appropriate technology to improve business operations so they align more closely with your corporate goals. Your business can develop and install a well thought out IT strategy without incurring the cost of a full-time senior IT executive.

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    SonicWall NSA 4650 Firewall Security Firms

    Progent's certified SonicWall firewall experts can show you how to integrate, maintain, and troubleshoot SonicWall firewall appliances including the current SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and CISA-certified network security consultants can help you incorporate SonicWall firewalls into an end-to-end network protection solution and build security into your business operations.

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    Progent's Microsoft-certified consulting experts can help you to determine the benefits of Microsoft Exchange 2010 for your company and can help you to plan and carry out a smooth upgrade to Microsoft Exchange 2010 from Exchange 2003 or Microsoft Exchange 2007 Server that will offer quick return on investment by improving your productivity, lowering the cost of hardware and support, simplifying management, and integrating your vital communications technologies.

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    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size company's production servers in a solution that delivers the maximum degree of availability and scalability and is also easy to migrate to any data center. ProSight Virtual Hosting options are built on mature virtualization platforms that allow small companies with mixed- platform environments to save dramatically on the costs of capital investments, infrastructure support, and IT administration while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility.

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    Progent's certified Windows Server 2000 experts offer computer help and information technology consulting services for the complete line of .NET Enterprise Servers, Windows Server 2000, and Windows 2003 Server. Progent's Microsoft Windows 2000 Server integration, optimization, and support services include system design, deployment, project management, local and off-site support, Help Desk outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.

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    Colocation data centers allow companies to share world-class facilities for housing network equipment that runs mission-critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your company with all aspects of your colocation program including choosing and migrating to a colo site, creating network topology, defining required equipment, on-premises and remote maintenance, establishing offsite network administration, and education your IT staff.

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    Progent's Microsoft-certified consultants offer online or onsite support to help businesses of any size to design, deploy, manage, and troubleshoot a backup/recovery system based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier releases of SCDPM or from a different backup/recovery platform, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid environments. Progent can provide as-needed support for resolving particularly stubborn problems, or full project management services. Progent's consultants can also assist your business to design Data Protection Manager into a comprehensive disaster recovery strategy.

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    Progent's CISM-certified security staff can show you how to safeguard your Mac environment through expert support offerings including running security audits, recovery from virus and denial of service penetrations, configuring firewalls, integrating safe remote and mobile connectivity, deploying monitoring software for defense against viruses, spam, and malware, and creating a comprehensive security plan adapted for the particular objectives of your corporate information system.

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    Progent can assist your business to understand the wealth of subscription plans available with Office 365 and integrate your information network with Office 365 so you derive maximum business value. Progent supports cross-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also help your business to build and maintain hybrid ecosystems that seamlessly combine on-premises and cloud-based resources.

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    Before Progentís Microsoft Operations Manager solution, network issues were approached reactively, once workers complained about them. With the help of proactive, computer generated warnings and trend reports sent by MOM, Progent is now able to address server issues before they becomes critical enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can resolve incipient problems before clients know that the problems are there. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to provide small company IT systems enterprise-class reliability, security and productivity.

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    Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to leading practices to configure SCVMM 2012 hosts, networking, storage, and library resources; design, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist your company to migrate from an earlier release of SCVMM or from a third-party management platform, and Progent can assist you to enhance and repair your existing SCVMM ecosystem to make sure you realize the highest possible return on investment.

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    Immediate Telecommuting Cisco Consulting Jobs

    Progent believes that a carefully architected and implemented information system can be a pivotal factor for accelerating a firm's growth, and we apply this philosophy in our own system environment. Progent has created a zero-downtime virtual office infrastructure that allows our in-house engineers and authorized contractors to offer fast and effective support, cooperate easily on sophisticated projects, and experience career and personal growth from being a member of a dynamic company culture of self motivation and independence.

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  • Internet Connection Consultant
    Internet Service Provider Selection Specialist

    Progent can provide the affordable support of remote Internet connectivity experts to help your organization to evaluate or enhance your Internet services so your Internet connectivity solution aligns with your business needs. Support services available from Progent include evaluation of your current bandwidth utilization, vendor and plan comparison and selection, network provisioning, and overseeing a smooth switchover to a new ISP and/or service arrangement. Network provisioning can include optimizing existing routers and switches and deploying additional ones, implementing firewalls, and upgrading dependable Border Gateway Protocol architectures.

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