Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
United States
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
United States
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
United States
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
United States
(707) 303-4400 Santa Rosa Network Support Services


Progent's computer support for small organizations in the Santa Rosa neighborhood are focused on customers who require fast and affordable help with system dependability, protection, efficiency, manageability, or repair. The following short list of Progent's engineering services and networking expertise will provide a sense of the ways Progent's team can help you to increase the competitive value of your computer network.



  • Progent has created a white paper detailing the benefits businesses of all sizes can derive from outsourcing or co-sourcing IT support from Progent. Progent's Information Technology Outsourcing and Co-sourcing report includes Progent's unique service delivery model for IT support that ranges from router configuration to advanced project management. The white paper also shows how Progent's outsourcing and co-sourcing services can assist clients to cut costs, improve productivity, and enhance the value of their IT network. To read Progent's white paper, click: Advantages of Outsourcing and Co-sourcing Network Support from Progent.

  • Progent's affordable after-hours online technical support program provides clients round-the-clock availability of online technical support from Progent's TRC. Support services offered outside regular work hours include resolving problems with Windows server products, MS Windows desktop troubleshooting, assistance with MS Office programs, network and system backup and restore, and fundamental routing and switching support for Cisco technology.

  • The Call Center support delivery structure used by Progent offers small and midsize organizations an effective option to replace dependence on freelance service individuals by offering broad expertise shared by multiple support teams, optional round-the-clock availability of emergency assistance, escalation capability to top-level experts for handling even the most complex problems, support consistency and reliability, prompt follow-up enforced by veteran service managers, a variety of convenient ways for initiating service tasks, and excellent process visibility enabled by ticket tracking and accessible via a web portal.

  • Progent can provide companies with an information management expert who can function as a part-time CIO. This experienced technology officer can offer long-term direction to help you to integrate sensible IT products to enhance business operations so they align more closely with your corporate objectives. Your business can develop and install a well thought out information technology strategy without incurring the cost of a full-time senior IT executive. Vital tasks Progent's part-time CIO can carry out include strategic planning, planning IT budgets, developing models for Return on Investment, analyzing workflows, negotiating contracts with vendors, defining security standards, cash flow management, automating data center administration, patch management, network asset documentation control, and business continuity preparedness.

  • Progent is the leading source of easy, quick, and affordable access to Registered Cisco CCIE engineers. CCIEs are highly-qualified networking gurus who earn this top-level certification only after intense testing by Cisco. CCIEs can resolve the most complicated issues surrounding network planning, configuration, repair, and support. Progentís CCIE professionals cooperate intimately with Cisco in-house staff in analyzing problems with Cisco's IOS software and devising fixes or obtaining software updates to resolve anomalies. Progent offers quick contact with a CCIE by phone so you are able to receive instant assistance for complex network troubles that are affecting worker efficiency but are outside the expertise of your usual network service providers.

  • Progent offers small and medium-size companies supplemental or fully outsourced Help Desk support services for at-home employees. For information about Progent's supplemental or fully outsourced Help Desk support for telecommuters, go to Help Desk support for teleworkers.

  • Progentís ProSight WAN Watch infrastructure monitoring and management service makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn about the complete ProSight series of low-cost network management outsourcing services for small businesses

  • Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that enables small organizations to make the move from the older stand-alone on-premises datacenter to the new hybrid computing paradigm that combines local and cloud-based resources. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consultants offer cost-effective remote guidance and troubleshooting services to help you manage your Windows Server Essentials environment. Subsequent to releasing Windows Server 2012-R2 Essentials, Microsoft developed Windows Server 2016 Essentials and then Windows Server 2019 Essentials. These newer releases improved Azure integration but eventually removed the crucial Administrative Dashboard from the Essentials Experience Role. The result was that all management and setup must be performed by hand. This also eliminates the client backup and remote web access features. Microsoft recommends that small businesses running Windows Server Essentials move to Microsoft 365. Progent's Microsoft Azure planning and integration experts can help you plan and implement an efficient migration from any edition of Windows Essentials to Microsoft 365.

  • Progentís 64-bit migration experts can assist your organization to enhance your application servers and desktop PCs affordably from 32 to 64 bits. Progent can assist your company to understand the costs and benefits of migrating to 64-bit computing, design a cost-effective migration process that minimizes business interruptions, and provide responsive online support to assist your organization to configure 64-bit operating systems and application software on your existing computers. Progent's Microsoft-premier engineers can help your company to install the 64-bit editions of Microsoft products such as Windows Server, SQL Server, Microsoft Windows 10, and Microsoft Office Excel.

  • Progent can help small and mid-size companies to set up VoIP technology to provide their at-home workforce the benefit of seamless extensions of the company phone network. For details about ways Progent can help your at-home workers to deploy and debug VoIP platforms, go to IP voice consulting services for at-home workers.

  • Progent's data protection experts can assist you to design, deploy and troubleshoot a backup solution based on MSP360 technology. MSP360 offers file or image backup/restore for virtual machines and physical computers, supports all popular public clouds, and allows businesses to create a backup ecosystem with a low RTO and a defined RPO. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to prevent data loss caused by user miscues, computer errors, malicious users, and external assaults such as ransomware. For details, go to ProSight Data Protection Services 360 Backup services.

  • Progent's Microsoft-certified consultants offers online or in-person support to assist organizations of all sizes to design, deploy, manage, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's System Center Data Protection Manager (SCDPM) consultants can help you to upgrade from older releases of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid datacenters. Progent can provide as-needed support for fixing particularly stubborn problems, or comprehensive project management services. In addition, Progent's Data Protection Manager 2016 (DPM 2016) migration consultants can assist you to plan and carry out an efficient migration from DPM 2012 to SCDPM 2016 so you can take advantage of integration with Microsoft Windows Server 2016.



    More Facts

If your small business is in Sonoma County and you need technical assistance, information technology outsourcing, or advanced expertise from a Progent consultant, call 707-303-4400 or visit Contact Progent.



An index of content::

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    Small Business WAP321 Consultants

    Cisco's Small Business series of wireless access points are Linux-powered units designed as entry-level Wi-Fi solutions for light workloads. Progent's Cisco CCIE Wi-Fi infrastructure consultants offer online or onsite integration and troubleshooting support to assist your organization to design, configure, upgrade, optimize, administer and troubleshoot Cisco Small Business Wi-Fi access point environments of any scale or topology.

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  • 24-Hour Virtual Server Technology Consulting Services Virtual Server Technology Services
  • 24-Hour Voice Over IP Troubleshooting IT Consulting IP Endpoints
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  • 24/7/365 Microsoft Dynamics GP Remote Troubleshooting Microsoft Dynamics GP ERP Onsite Technical Support

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    Meraki MR84 Access Point Integration Services

    Progent's Meraki Wi-Fi access point experts provide remote and onsite support services to help businesses of any size to design, deploy, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and support Meraki-based wireless networks for environments that range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products including switches, routers and firewalls to build a cohesive ecosystem that provides the same connectivity, responsiveness, security compliance, ease of management and availability for wired and wireless clients regardless of their location or device.

  • 24/7/365 Teleworker Solutions Online Support Services Remote Working Network Consultants
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  • MCSE Expert Certified On-site Support Monitoring and Reporting
    System Center Operations Manager On-site Support

    Medium-size companies can enjoy all the benefits of Microsoft System Center Operations Manager and have quick access to Progent's Microsoft and Cisco Certified IT consulting professionals. With Progent's economically priced IT support programs, mid-size businesses can choose a basic co-sourcing service program built around Microsoft System Center Operations Manager 2007 with network monitoring, proactive alerts, comprehensive system analysis, Help Desk support, and online troubleshooting. For companies with mission-critical environments who need zero-downtime networking, Progent offers a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager to provide mid-size company networks enterprise-class reliability, protection and productivity.

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    Best Microsoft Windows 11 Evaluation Consultants

    Progent's Windows 11 experts offer a variety of services for Windows 11 such as cloud and hybrid integration, mobile management, telecommuter access, data and identity security, centralized deployment, and Help Desk Call Center services.

  • BlackBerry BES Express Specialist Consult BES Express
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    ransomware virus recovery Consultancy

    Progent's seasoned ransomware recovery experts can help your business to reconstruct a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.

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  • California Remote Consulting
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    If your company does not require urgent remote support but expects to require technical services with your network soon, you can save time and money and guarantee that the appropriate IT skill will be ready when you require it by getting in touch with a Progent sales specialist and signing up as a customer. For details, call 800-993-9400 or send email to information@progent.com.

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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, optimizing and repairing System Center Operations Manager environments and offer organizations of any size expert online or on-premises consulting services for SCOM 2012. Progent can help your company to design an architecture for SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also help you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network fabric and both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or onsite troubleshooting to assist you to fix critical issues detected by System Center 2012 Operations Manager.

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  • After Hours Microsoft Certified Lync Server 2013 PSTN Gateway Consultants
    Top Quality Lync Server 2013 and Cisco UC Technology Professional

    Progent's consultants can help you to assess the value of Lync Server for your environment and can help you to design and execute a deployment of Lync Server 2010 that centralizes the control of Instant Messaging and Presence and increases the output of your office employees, telecommuters, and mobile workforce. Progent can in addition help you to carry out an efficient migration to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Live Communications Server, integrate Lync Server with Exchange, Microsoft SharePoint, and SQL Server, show you how to use Lync Server to improve the collaborative functions of Microsoft Office applications, and offer online seminars and ongoing support for Lync Server and other Microsoft technologies.

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  • Exchange 2007 Online Help Top Exchange Server 2007 Support Outsourcing

  • Exchange 2016 Migration Planning Computer Consulting
    Network Engineer Exchange 2016 Migration Planning

    Progent can assist your business in any and all facets of your migration to Exchange 2016 including designing HA architecture for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up HLB for fault-tolerant client access services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.

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  • Oracle database administration Consulting Services
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    Progent offers affordable remote access to an Oracle MySQL administrator or software developer and can help organizations of any size to integrate and maintain MySQL within a reliable IT infrastructure that offers advanced speed, scalability, and security. Progent also has proven skill helping companies port databases from an Oracle environment to MySQL.

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    Our compensation structure is based on revenue sharing, so similar to being a freelance contractor, your earnings are entirely tied to your work effort. Certain Progent support staff stress lifestyle issues and choose to work at an easy pace, utilizing our flexible calendar to pursue individual enthusiasms such as hiking, motorcycle racing, skiing, fishing, travel, or sharing free time with family and friends. Other consultants use the opportunity to make major dollars through hard effort and long days. Progent fully supports either end of the spectrum plus everything in between.

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  • CISSP Certified Cybersecurity Auditor Engineer
    Remote CISSP Security Organization

    Progent's CISSP-premier network security consultants can assist businesses of any size with any facet of information system security. Progent can implement efficient security solutions that guard a small office against advanced threats or Progent can plan, deploy, and manage an end-to-end security environment for hybrid networks that support onsite, remote, and mobile users sharing network resources distributed across a mix of physical datacenters and various clouds.

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  • Consultant Services Windows 7 Help Desk
    Consulting Services Microsoft Windows 7

    Progent's certified engineers can assist your company to assess Microsoft Windows 7 to confirm application compatibility and to check its speed and reliability operating in your environment. Progent's consultants can also show you how to estimate the potential business benefits of moving to Microsoft Windows 7. If you decide that Windows 7 makes sense for your business strategy, Progent can assist you to plan and execute a smooth migration to Windows 7 from a previous version of Windows.

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  • Hosting for Exchange Professional Exchange Server Hosting Technology Professional
  • ISA 2004 Technical Consultant Internet Security and Acceleration Server Computer Engineer
  • ISA 2006 Firewall Consult Professional ISA 2006 Firewall
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  • Internal Network Security Scan Consultancy External Security Scan Consulting
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  • Juniper Junos CLI Information Technology Consulting Cybersecurity Firm Juniper Junos Configuration

  • Network Infrastructure Health Evaluation Technology Professional
    Consultants Remote Network Infrastructure Monitoring

    Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable and more secure AD environment. Both options also provide the ongoing benefits of state-of-the-art remote network monitoring and management technology. These benefits can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime.

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  • Ekahau Wi-Fi Planning Specialists
    Consulting Ekahau Wi-Fi Site Debugging

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  • Internet Data Center Engineers
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  • Development Firms Amazon MWS
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  • Microsoft Windows 11 Migration Help and Support Outsourcing Services Windows 11 Migration
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  • Altaro VM Backup Testing Network Consultants
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    Altaro VM Backup software provides small and mid-size organizations a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud environments and also enables cost-effective backup to Azure Block Blob storage. Headline capabilities include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level recovery options for individual files and emails, support for Windows Server Cluster Shared Volumes and for VMware vCenter for handling large-scale deployments, and the ability to leverage Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a wide range of consulting services to assist you to design, install, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup software.

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  • Email Guard DLP Specialists
    Consulting Services Cloud Protection for Email

    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.

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