Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's computer support for small organizations in the Santa Rosa neighborhood are focused on customers who require fast and affordable help with system dependability, protection, efficiency, manageability, or repair. The following short list of Progent's engineering services and networking expertise will provide a sense of the ways Progent's team can help you to increase the competitive value of your computer network.
- Progent has created a white paper detailing the benefits businesses of all sizes can derive from outsourcing or co-sourcing IT support from Progent. Progent's Information Technology Outsourcing and Co-sourcing report includes Progent's unique service delivery model for IT support that ranges from router configuration to advanced project management. The white paper also shows how Progent's outsourcing and co-sourcing services can assist clients to cut costs, improve productivity, and enhance the value of their IT network. To read Progent's white paper, click: Advantages of Outsourcing and Co-sourcing Network Support from Progent.
- Progent's affordable after-hours online technical support program provides clients round-the-clock availability of online technical support from Progent's TRC. Support services offered outside regular work hours include resolving problems with Windows server products, MS Windows desktop troubleshooting, assistance with MS Office programs, network and system backup and restore, and fundamental routing and switching support for Cisco technology.
- The Call Center support delivery structure used by Progent offers small and midsize organizations an effective option to replace dependence on freelance service individuals by offering broad expertise shared by multiple support teams, optional round-the-clock availability of emergency assistance, escalation capability to top-level experts for handling even the most complex problems, support consistency and reliability, prompt follow-up enforced by veteran service managers, a variety of convenient ways for initiating service tasks, and excellent process visibility enabled by ticket tracking and accessible via a web portal.
- Progent can provide companies with an information management expert who can function as a part-time CIO. This experienced technology officer can offer long-term direction to help you to integrate sensible IT products to enhance business operations so they align more closely with your corporate objectives. Your business can develop and install a well thought out information technology strategy without incurring the cost of a full-time senior IT executive. Vital tasks Progent's part-time CIO can carry out include strategic planning, planning IT budgets, developing models for Return on Investment, analyzing workflows, negotiating contracts with vendors, defining security standards, cash flow management, automating data center administration, patch management, network asset documentation control, and business continuity preparedness.
- Progent is the leading source of easy, quick, and affordable access to Registered Cisco CCIE engineers. CCIEs are highly-qualified networking gurus who earn this top-level certification only after intense testing by Cisco. CCIEs can resolve the most complicated issues surrounding network planning, configuration, repair, and support. Progent’s CCIE professionals cooperate intimately with Cisco in-house staff in analyzing problems with Cisco's IOS software and devising fixes or obtaining software updates to resolve anomalies. Progent offers quick contact with a CCIE by phone so you are able to receive instant assistance for complex network troubles that are affecting worker efficiency but are outside the expertise of your usual network service providers.
- Progent offers small and medium-size companies supplemental or fully outsourced Help Desk support services for at-home employees. For information about Progent's supplemental or fully outsourced Help Desk support for telecommuters, go to Help Desk support for teleworkers.
- Progent’s ProSight WAN Watch infrastructure monitoring and management service makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn about the complete ProSight series of low-cost network management outsourcing services for small businesses
- Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that enables small organizations to make the move from the older stand-alone on-premises datacenter to the new hybrid computing paradigm that combines local and cloud-based resources. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consultants offer cost-effective remote guidance and troubleshooting services to help you manage your Windows Server Essentials environment. Subsequent to releasing Windows Server 2012-R2 Essentials, Microsoft developed Windows Server 2016 Essentials and then Windows Server 2019 Essentials. These newer releases improved Azure integration but eventually removed the crucial Administrative Dashboard from the Essentials Experience Role. The result was that all management and setup must be performed by hand. This also eliminates the client backup and remote web access features. Microsoft recommends that small businesses running Windows Server Essentials move to Microsoft 365. Progent's Microsoft Azure planning and integration experts can help you plan and implement an efficient migration from any edition of Windows Essentials to Microsoft 365.
- Progent’s 64-bit migration experts can assist your organization to enhance your application servers and desktop PCs affordably from 32 to 64 bits. Progent can assist your company to understand the costs and benefits of migrating to 64-bit computing, design a cost-effective migration process that minimizes business interruptions, and provide responsive online support to assist your organization to configure 64-bit operating systems and application software on your existing computers. Progent's Microsoft-premier engineers can help your company to install the 64-bit editions of Microsoft products such as Windows Server, SQL Server, Microsoft Windows 10, and Microsoft Office Excel.
- Progent can help small and mid-size companies to set up VoIP technology to provide their at-home workforce the benefit of seamless extensions of the company phone network. For details about ways Progent can help your at-home workers to deploy and debug VoIP platforms, go to IP voice consulting services for at-home workers.
- Progent's data protection experts can assist you to design, deploy and troubleshoot a backup solution based on MSP360 technology. MSP360 offers file or image backup/restore for virtual machines and physical computers, supports all popular public clouds, and allows businesses to create a backup ecosystem with a low RTO and a defined RPO. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to prevent data loss caused by user miscues, computer errors, malicious users, and external assaults such as ransomware. For details, go to ProSight Data Protection Services 360 Backup services.
- Progent's Microsoft-certified consultants offers online or in-person support to assist organizations of all sizes to design, deploy, manage, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's System Center Data Protection Manager (SCDPM) consultants can help you to upgrade from older releases of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid datacenters. Progent can provide as-needed support for fixing particularly stubborn problems, or comprehensive project management services. In addition, Progent's Data Protection Manager 2016 (DPM 2016) migration consultants can assist you to plan and carry out an efficient migration from DPM 2012 to SCDPM 2016 so you can take advantage of integration with Microsoft Windows Server 2016.
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If your small business is in Sonoma County
and you need technical assistance, information technology outsourcing, or advanced expertise from a Progent consultant,
call 707-303-4400 or visit Contact Progent.