San Francisco North Bay
Santa Rosa, Rohnert Park, Sebastopol, Cotati:
Computer Consultant Professionals
Information Technology Help and Expertise
Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
| City | Address | Phone | Link |
| Napa | 2180 Jefferson St Napa, CA 94559 United States |
(707) 819-9099 | Napa Network Support Services |
| Petaluma | 755 Baywood Drive, 2nd Floor Petaluma, CA 94954 United States |
(707) 772-1334 | Petaluma Network Support Services |
| San Rafael | 4040 Civic Center Drive, Suite 200 San Rafael, CA 94903 United States |
(415) 526-1400 | San Rafael Network Support Services |
| Santa Rosa | 131 Stony Circle, Suite 500 Santa Rosa, CA 95401 United States |
(707) 303-4400 | Santa Rosa Network Support Services |
Progent's information technology consulting for small and mid-size businesses in the Santa Rosa area are focused on customers who need quick and affordable help for network dependability, security, productivity, manageability, or recovery. This brief selection of Progent's consulting support options and practice areas will give you an idea of the ways Progent can help you to increase the competitive value of your computer network.
- Progent’s 64-bit migration support experts can assist you to enhance your application servers and workstations efficiently from 32 bits to 64 bits. Progent can help you to calculate the costs and advantages of upgrading to 64-bit computing, design an economical migration strategy that reduces operational disruptions, and deliver responsive online help to assist you to configure 64-bit software and applications on your current computers. Progent's Microsoft-certified engineers can help your company to install the 64-bit editions of Microsoft products like Microsoft Windows Server, SQL Server, Microsoft Windows 10, and Office Excel.
- Progent can assist you in any facet of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 for hosting Exchange; planning HA infrastructure for a local, cloud-based or hybrid environment; moving mailboxes; designing and implementing Hyper-V; configuring HLB; setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; updating firewalls; integration with O365; and configuring Outlook. To learn more, see Progent's Microsoft Exchange 2019 Server integration services.
- Progent’s Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, refer to Progent’s Help Desk Co-management services.
- NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with replication to provide fast, zero data loss disaster recovery between sites that are up to 185 miles apart from each other. Progent can provide the skills of a certified NetApp MetroCluster expert who can assist you to plan, configure, administer, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your technical needs and budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by providing help with tasks such as assigning disk pools and shelf IDs, arranging aggregate layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, setting up a TCP/IP configuration replication network, and testing your MetroCluster DR solution to prove adherence with industry standards and government mandates.
- Progent's Microsoft Project experts can provide advanced remote and on-premises support for Project Server and Project Online as well as for Microsoft products that work in conjunction with Microsoft Project. Consulting services offered by Progent include Project Server planning and support, SharePoint 2013 migration consulting and development, SharePoint 2010 planning and configuration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 integration, SQL Server 2012 support, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Office Excel and Office 365 Excel development, plus Office PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE network consultants to help you to optimize your environment to accommodate local, branch office, at-home, and mobile workers so that they can use Microsoft Project Server to work together securely and productively. Progent's network security experts can help your IT team to adopt and enforce security workflows that safeguard sensitive project data without interfering with the productive sharing of authorized information.
- Progent's Microsoft-certified consulting team members and experts in Virtual PC for Mac technology can assist you to connect your macOS and OS X desktops with your Exchange server through comprehensive Office 365 Outlook for Mac consulting. Progent will make sure that your Microsoft Exchange Server is correctly setup and that WebDAV, LDAP and Outlook Web App are properly installed. Progent can also provide a broad range of Exchange consulting including systems integration, diagnostics, security, remote access, system tuning, plus spam protection and email encryption. Progent also can provide customized one-on-one macOS webinars.
- Progent can provide advanced online expertise for disaster recovery/business continuity planning, testing, and training to help your company to prepare for possible disasters, minimize service disruption for your vital IT operations, eliminate data loss, and comply with examiners' letters and contractual requirements. Progent's business continuity consultants can team with your management and network support group to provide business impact analysis, define interdependencies, identify the assets needed to operate your organization, prioritize business-critical network functions and define acceptable restoration times, qualify colocation centers, set up secure remote access capability for crucial employees, plan notification mechanisms and define responsibilities for personnel, write a comprehensive recovery plan, and train key people to carry your agreed upon plan. Progent's Windows Server 2019 failover cluster experts and Windows Server 2016 disaster recovery/business continuity consultants can help you to create an affordable disaster recovery solution for hybrid cloud deployments using failover cluster technology proven in Microsoft's Azure public cloud.
- Progent's iPhone and iPad integration consultants offer cost-effective remote assistance to assist you to design, configure, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you get past occasional technical roadblocks or long-term engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you create or support a resilient, secure and scalable infrastructure that is best suited to your mode of computing. Progent also offers online and onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, team-oriented environment that maximizes the business value of your information network.
- Microsoft's virtual desktop technologies reduce the effort required for network managers to set up software programs so that they are standardized across a corporate workforce, offer the power to manage access to business data, and allow fast deployment of new or updated workstations. In Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and renamed Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS simplifies desktop connectivity, improves responsiveness, tightens data security, unifies management, and offers an almost seamless client experience. Progent's desktop virtualization engineers can assist your company to evaluate the business advantages of Microsoft's virtual desktop technologies, set up pilot and on-line deployments, improve your system architecture to accommodate virtual desktops efficiently, evaluate and resolve security issues, and train your network managers to utilize best practices to achieve maximum payback from desktop virtualization.
- Global Information Assurance Certification (GIAC) was established in 1999 to validate the skill of computer security experts. GIAC certifications are recognized by businesses and government organizations all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide expertise with all of the security disciplines addressed under GIAC certification including evaluating network vulnerability, incident handling, traffic analysis, web application security and security information and event management (SIEM) solutions.
- Progent's Standard Help Desk Services offer a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, assigning ownership, screen sharing, progress tracking, problem resolution, and and reporting. Designed for smaller businesses with few if any dedicated supprt technicians for end users, Progent's Standard Help Desk Services offer remote support at a significant discount off Progent's regular Level 1 desktop service rates. Progent also offers fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, visit Progent’s remote Help Desk services for small businesses.
- The Helpdesk support model used by Progent's Technical Response Center gives small businesses an effective alternative to dependence on independent service individuals by offering in-depth expertise shared by multiple engineering groups, optional 24x7 availability of urgent assistance, fast escalation to appropriate experts for solving the most difficult problems, service consistency and reliability, prompt follow-up enforced by seasoned IT service managers, a selection of convenient mechanisms for requesting support jobs, plus a high level of progress visibility enabled by ticket tracking and available through a web-based portal.
- Progent's most popular enterprise support services include evaluation, piloting, setting up and troubleshooting IT environments based on Microsoft technologies by providing services including complex Active Directory design, MS Exchange 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 management, Microsoft SQL Server application development, and Oracle database administration support and application development. For application and infrastructure management, Progent offers System Center 2016 planning and support, System Center 2016 Operations Manager (SCOM 2016) deployment, and Microsoft System Center 2016 Configuration Manager (SCCM 2016) expertise. For Windows 8.1 expertise, Windows 10 planning support services, and Microsoft Exchange 2013 Server upgrades, Progent can assist with architecture and also offers onsite assistance in installation at branch offices in larger metropolitan areas across the U.S. Progent's large team of Cisco CCIE network support experts can assist large businesses to fix intractable connectivity problems impacting the reliability or performance of mixed-platform networks. Progent's GIAC, CISSP, and CISA certified security experts can perform a professional and complete security evaluations to help large organizations meet regulatory security standards.
More Facts
If your small business is in Sonoma County and you require computer assistance, information technology outsourcing, or top-level services from a Microsoft or Cisco certified consultant, call 707-303-4400 or visit Contact Progent.
An index of content::
Windows Server 2019 Cybersecurity Online Troubleshooting
Windows Server 2019 USB Drive Witness IT Consultants
Progent's certified Windows Server 2019 consultants can help your company to design and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant enhancements in scale, performance, manageability, virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Cisco Tech Consultants
Tech Support For Small Business Cisco Switch
Progent's Cisco certified network infrastructure experts have extensive background helping ISPs to design, deploy, administer, optimize, and troubleshoot high-availability, extensible connectivity solutions suitable for shared public networks.
MCSE Expert Certified Windows and UNIX Consulting
Immediate Windows, UNIX, Solaris Network Consulting
Progent's UNIX family consulting services provide small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of experience provides you with a convenient single source to help you build and maintain a secure and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Juniper Junos Security Auditing
Juniper Junos Configuration Consulting Services
Progent's Juniper Networks-authorized network consultants can assist your company to design and implement Juniper Firewall/VPN technology, enhance and troubleshoot your network infrastructure, and migrate efficiently from outdated devices to the latest versions. Progent's Junos OS engineers can provide expertise with Juniper's flagship network operating system to enable your business to simplify the administration and strengthen the security of your Juniper VPN appliances and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist you maintain networks that include a mix of Juniper's OS platforms.
Consultancy Fault Tolerant Email
Microsoft Certified Expert Repairing E-Mail
Progent's Microsoft-certified consultants have two decades of experience providing e-mail and integrated telecommunications/email solutions for businesses. Progent provides affordable Exchange Server support services to enhance email security and virus defense, achieve fault tolerant email, and implement remote and wireless email access. Progent’s Microsoft Exchange consulting and support services can assist you in designing and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Microsoft Solutions Framework Project Methodology Technical Support Companies
Project Methodology Server Setup
In conducting IT tasks for corporate clients, Progent follows a structured approach based on specified milestones so as to achieve financial, timing and technical goals while minimizing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards derived from the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, design proposals, test models, design tuning, and professional deployment. All phases are documented to provide a comprehensive description of IT services performed and to assist in ongoing system support.
Microsoft Teams SIP trunking Services
Microsoft Teams with Microsoft 365 Specialist
Progent can help you to design an upgrade to Teams from Skype for Business or Lync Server and install, administer, and troubleshoot a cloud-based or mixed implementation of Microsoft Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.
Firewall Configuration Internet Security
Computer Associates Technology Consulting
For small and midsize organizations, network security and regulatory compliance can be excessively complicated to master yet too risky to ignore. The world's largest institutions have been hacked, and the top cloud service providers have occasionally been taken down. It seems like there's nowhere to hide. Progent makes it affordable for smaller organizations to implement critical security tasks effectively by providing the advantage of billed time to the closest minute with no minimum charge for remote help. You can have the help of a seasoned computer expert to provide just the knowledge you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist your business with any aspect of network security including vulnerability audits, virus screening and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and designing a complete security strategy.
Automatic Failover Integration Services
Fault Tolerant Internet Connection IT Consultants
Progent's Cisco-certified IT engineers can help you design an economical, fault tolerant Internet configuration solution that can achieve 24x7 Internet access through a wide range of fault tolerant Internet network products and services including fault tolerant BGP, automatic fail-over, and multiple Internet Service Providers. Progent offers CCIE consultants to help you apply the latest technology for 24x7 Internet connections to build an economical, fully redundant Internet network with automatic failover and other capabilities to create non-stop Internet access.
ProSight DPS Backup and Recovery Services Specialist
Remote Technical Support Cloud Backup Security and Compliance
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data.
Microsoft Access Specialists
Microsoft Access RDP Consulting
Progent offers cost-effective online support for all releases of Microsoft Access including desktop and browser-based versions and offers expert help for application development, database conversion, performance optimization, report design, and maintenance. Progent also offers tailored webinar training for Access application programming and database management.
CCDP Expert Certified Router Training
Operating System One-On-One Training
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Mid-size businesses who work with familiar independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient.
Windows Server 2012 R2 Clustering Online Help
Windows Server 2012 R2 Clustering Consultant Services
Progent's certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your organization, create pilot systems and migration plans, tune your network infrastructure for local, multi-site, cloud-based, and hybrid datacenters, train your IT management team, create a corporate-wide security plan, automate network administration, assist with application development, and generate and test a disaster recovery/business continuity plan.
ISA 2004 Consultant Services
24/7 Microsoft Certified Partner ISA 2004 Firewall Online Support
Progent's Microsoft-certified TMG 2010 and ISA Server 2006 consultants can assist you to plan, install, and support a configuration of TMG 2010 or ISA Server 2006 on your information system that delivers the firewall protection, performance and ease-of-use that your company requires.
Computer Consultant Cisco VoIP
Cisco VoIP Phones and Cisco Unity Outsourcing
Progent's Cisco CCIE-certified network infrastructure consultants offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Best Practices Tech Support For Small Business
Microsoft Solutions Framework Project Methodology Small Office IT Consulting
Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, in the trenches of network support, performing a wide range of IT tasks for a large array of customers. Each Progent consultant shares a proven set of individual best practices that are incorporated into shared best practices training that Progent instills in its support team. This guarantees that you get not just expert technical help, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual network problems quickly.
Independent EDI Consultant Subcontractor Job
Moonlight Microsoft Consultant Contract Job Opportunities
Progent's Experts Group provides support in important areas including Apple OS networking and programs; Expertise for Linux-based, UNIX-based, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Strategic and specialized program support; CIO, management information analyst, and project logistics outsourcing; Custom applications development and integration; Web site, electronic business, Electronic Data Interchange, and client portal design and deployment; Database support and efficiency consulting; Management intelligence expertise; and Telecom architecture support.
Remote Technical Support ASA Firewall with Firepower
Onsite Technical Support Cisco AnyConnect
Progent’s experienced Cisco network security consultants provide high-level PIX and ASA Firewall consulting support including architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers robust user and software policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home offices to scalable enterprise-class appliances, Cisco PIX and ASA Firewalls provide advanced security, performance, and excellent reliability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, eliminating common OS-specific security gaps.
24/7 Fault Tolerant Load Balancing Setup and Support
Network Load Balancing Integration Support
Progent offers fault tolerant load balancing support covering system load balancing, load balanced applications, LAN/WAN backbone routing, and content dispatching technology including Cisco Content Engine. fault tolerant load balancing technologies for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.
VMware VDR Backup Professional
Consultants Acronis Backup
Progent can provide economical online support from consultants with expertise in a broad array of utilities and technologies that deliver solutions for backing up Windows, Mac, and Linux physical and virtual servers and workstations plus notebooks and handhelds. Progent offers consulting support for all major data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Backup, Mozy, Retrospect, Apple Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can help your company to design, enhance, or troubleshoot backup solutions for a range of topologies including local, remote, cloud-based, or hybrid.
Consulting Services Cisco VoIP Phones and Jabber
7800 Series IP Phone Professionals
Progent's CCIE-certified network infrastructure experts offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
Private Cloud Integration Professionals
Private Cloud Integration Consult
Progent’s private cloud hosting service allows small and midsize organizations to run key applications such as SQL and Exchange Server from a hardened Tier III data center facility on fault-tolerant hardware with offsite data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup and restoration. Smaller organizations can take advantage of Progent’s private cloud hosting service to avoid large investments in the acquisition, maintenance, and operation of computer hardware and facilities while benefiting world-class levels of system availability and physical security.
Microsoft Exchange 2016 Upgrade Planning Outsourcing
IT Consultant Exchange 2016 Upgrade
Progent can help you in all phases of your migration to Microsoft Exchange Server 2016 including planning high availability infrastructure for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines, mailbox databases and logs; configuring hardware load balancing for fault-tolerant CAS services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Net Framework Contract Programming
24-Hour Data Mart Reports
If you want to revamp your production web site, create internal websites for purposes such as human resources or worker training, design a high-impact web presence for a new venture, or write enterprise-class, data-driven custom web applications, Progent can provide talented and proven web designers. Progent's experts can also show you how to build and maintain a safe, robust server and communications network, including off-site and wireless access, to support your web tools.
Top Quality Exchange Server 2016 Migration Planning Network Consulting
On-site Technical Support Microsoft Exchange 2016 Upgrade Planning
Progent can assist you in all facets of your upgrade to Exchange Server 2016 including designing high availability architecture for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining mass storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing for high-availability client access services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web.
CCNP Certified Cisco Routers Support and Integration
Core Routers Integration Support
Cisco has designed a full array of routers that includes appliances built to deliver the security, performance, and availability demanded by organizations from branch offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved fault tolerance and network uptime. Progent can show you how to select and integrate Cisco routers to build a solid infrastructure for your IT system and to make it easy to expand as you add new users, open new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a variety of routers based on Cisco's IOS operating system, such as Cisco's 800 family of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Series Routers.
24-7 Internet Data Center Integration Support
Data Center Online Technical Support
Progent’s data center IT services are intended for businesses with equipment housed at IDCs or data center collocation hosting sites and requiring on-demand on-premises service at the colocation facility plus remote help from Microsoft and Cisco Premier experts. Progent offers a full array of data center and IDC and colocation support services such as network architecture analysis, Windows and UNIX server installation and maintenance, troubleshooting for server and communications networking, design and deployment of zero-downtime systems, defining and implementing layered security defenses, firewall integration and troubleshooting, designing load balancing solutions, and creating high-availability server and storage clustering configurations.
Service Reporting Technical Support
24x7 Service Reports Consultant Services
Progent uses an enterprise-class service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to each client. The discipline of detailing and organizing service activity allows more effective support and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who won’t let go of vital service information.
Small Business Network Consulting Small Business
Small Office Implementation Support
Progent is a leader in cost-effectively providing enterprise-class network support to small businesses. Progent's achievement in handling the network support needs of the historically underserviced small business market is the cumulative outcome of key technical and operational breakthroughs that have eliminated much of the conventional expenses out of managing network service, injected unmatched technical expertise into the support system, and dramatically streamlined the repair cycle.
Spam Filtering Support
Microsoft EMail Computer Consulting Companies
Progent's Microsoft-certified experts have two decades of background providing electronic messaging and integrated email/telephony solutions for companies. Progent offers economical Exchange Server consulting services to enhance email security and virus protection, provide high availability email, and implement remote and mobile email access. Progent’s Microsoft Exchange consulting and support services can assist you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Email product such as Microsoft Exchange 5.5 to Exchange Server 2010.
24x7 Windows 8.1 Training Technology Consulting
24/7 Consultant Windows 8.1 Wireless
Windows 8.1 is engineered to power devices ranging from smart phones and slates to power-user desktops. An abundance of innovative features, including its touchscreen interface and signature live tiles user interface, offer a wide selection of benefits for companies who know how to exploit them. Progent's Microsoft-certified experts can help get your organization up to speed with Windows 8.1 and make sure you gain maximum business advantage from the operating system's various technical enhancements.
64-bit Processing Technology Professional
Consultancy 64-bit Computing
Progent’s Microsoft-premier engineers can help you to update your desktops from 32 bits to 64 bits. Progent can assist your company to calculate the costs and benefits of moving to 64-bit desktop processing, plan an affordable migration process that minimizes operational disruptions, and provide economical, expert remote help to assist you to install 64-bit desktop operating systems and applications on your current hardware.
SCVMM 2012 Live Migration Remote Technical Support
SCVMM 2012 Hyper-V Clusters Configuration
Progent's Microsoft-certified consultants can assist businesses of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; plan, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can help you to migrate from a legacy version of System Center Virtual Machine Manager or from a third-party management system, and Progent can help you to optimize and troubleshoot your current SCVMM ecosystem to make sure you realize maximum return on investment.
Exchange Server Upgrade Consulting
Microsoft Consultants Exchange 2003 to Exchange 2010 Upgrade
Progent's Microsoft-certified consulting engineers can help you to determine the benefits of Exchange Server 2010 for your business and can assist you to plan and implement a smooth upgrade to Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer quick ROI by improving your workers' efficiency, cutting the expense of hardware and support, simplifying administration, and integrating your key communications technologies.
Outsourcing Microsoft Forefront TMG 2010
Microsoft Forefront TMG 2010 Network Consulting
Forefront TMG 2010 is based on the powerful security capabilities of Microsoft Internet Security and Acceleration Server and provides a centrally managed web gateway that acts as a one-server platform for a variety of security functions including an application and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, VPN control, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway provides comprehensive web security logging and reporting features, permits custom reporting powered by Microsoft SQL Server, works with Active Directory to streamline policy enforcement, and can be operated as a virtual server to lower costs and improve availability. Progent's Microsoft-certified consultants can assist you to design and carry out pilot and production implementations; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing support and troubleshooting. Progent's consultants can also help your organization to migrate economically to Forefront Threat Management Gateway from ISA Server.
Wi-Fi Computer Consultant
Wireless Access Point Consulting Services
Progent's Wireless Consulting Services provide a fast, affordable option for businesses of all sizes to deploy, manage and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Server Administration Microsoft Exchange 2016
Microsoft Exchange 2010 Small Office Computer Consulting Services
Progent's Microsoft-certified consultants have more than 10 years of experience providing unified communications support for companies that range from small offices to global enterprises. Progent provides affordable support for all editions of Exchange Server to enhance email and virus protection, design high availability email environments, and implement remote and mobile email connectivity. Progent’s Microsoft Exchange consulting services can help you in planning and executing a migration from a legacy SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange 2016 Server. Progent provides support for Windows 8, Windows 7, Vista, and Windows XP desktops running Office Outlook and can help you integrate Microsoft Outlook Web App (OWA) for all major browsers. For e-mail virus defense, spam filtering and data data leak protection, Progent offers Email Guard managed services.
Microsoft Exchange Consultants
Technical Support Exchange 2003 Server Upgrade
Progent's expert support team can help you define and deploy a smooth in-place Exchange Server 2003 upgrade strategy that minimizes network downtime, simplifies long-term service demands, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-site upgrades, Progent has the knowledge and experience to finish your move rapidly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and design offerings include assistance with the integration of outside vendor add-ons to Exchange 2003 Server that are in keeping with your business needs.
ProSight Server and Endpoint Management Remote Support Services
Automated Desktop Monitoring Online Support
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your network environment. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity.
Customer Relationship Management Integration
MSCRM Support and Integration
Microsoft Dynamics Customer Relationship Management helps mid-market businesses build positive client relationships. Built-in Sales and Customer Service components enable employees to share information to help improve sales success and offer consistent, efficient customer service. Progent can set up the most sensible server and communications infrastructure, including mobile wireless access, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MS CRM consultant who can show you how to integrate Microsoft CRM with your sales or customer support data.
SQL Server 2014 Database Migration Specialist
Online Support Services SQL Server 2014 In-memory ColumnStore
Microsoft SQL Server 2014 incorporates significant improvements in key areas including speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works seamlessly across all workloads including Online Transaction Processing, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and on-premises services including system design, configuration, management, remediation, and software development expertise to help organizations of any size to achieve fast return from their SQL Server 2014 deployment.
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