Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
United States
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
United States
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
United States
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
United States
(707) 303-4400 Santa Rosa Network Support Services


Progent's computer consulting for small and mid-size companies in the Santa Rosa neighborhood are focused on customers who need fast and economical assistance for network dependability, security, efficiency, manageability, or recovery. This short selection of Progent's engineering support services and practice areas will give you an idea of how Progent's team can help your company to enhance the business value of your computer network.



  • In completing network technology projects for large customers, Progent uses a phased approach based on discreet milestones in order to adhere to budgets, tight schedules, and engineering goals while minimizing system disruption. Progent's methodology uses proven industry project management standards based on the sound practices defined by the Microsoft Solutions Framework (MSF) and includes project requirements, design steps, project pilots, design adjustment based on pilot experience, and expert production roll-out. All phases are documented to provide a comprehensive historical record of technical services delivered and to help in future system maintenance.

  • Progent's Shared Help Desk Call Center services deliver substantial cost and productivity benefits in comparison to a Help Desk Call Desk composed of an internal IT support team. The cost for Level 1 support for Progent's Co-managed Help Desk service is typically below $18 per user per month. To learn about the advantages of Progent's Shared Help Desk services, see Progent's outsourced and co-sourced Help Desk benefits.

  • Progent's certified Microsoft Exchange Server 2016 experts and Exchange 2013 consultants can provide affordable remote and onsite help to carry out your migration to Microsoft Exchange 2016 or Microsoft Exchange 2013, generate thorough documentation of your new email environment, educate your network support team and users to get them ramped up rapidly on Microsoft Exchange Server 2016 or Exchange 2013, and provide continuing management consulting and engineering help.

  • Progent has been providing SharePoint support since the initial product was released more than a decade ago, and Progent has the breadth and depth of technical know-how to assist businesses of all sizes to design and carry out a SharePoint Server 2013 installation and create SharePoint 2013 applications that add substantial business value to your IT investment. Progent's Microsoft-certified consultants can help you to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from a different collaboration environment; decide whether an on-premises, Cloud-based or hybrid deployment is best suited for your organization; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management support or can assist in individual tasks related to your SharePoint 2013 migration.

  • Progent can assist small and medium-size organization to design, configure, verify and maintain data protection technology for teleworkers. To learn about Progent's backup solutions for remote workers, visit backup services for telecommuters.

  • Progent's Cisco-certified wireless experts can provide in-depth support for Cisco's Wi-Fi solutions by offering services that includes Cisco Aironet wireless AP planning and deployment consulting, Cisco Small Business 100/300/500 wireless APs support services, Catalyst 9100 Series 802.11ax APs solution design, configuration, and troubleshooting services, Meraki wireless AP configuration and consulting support, and Cisco wireless controller expertise.

  • Progent's Microsoft-certified Windows 10 migration consultants can help organizations of any size to assess Windows 10 or to upgrade to Windows 10 from an older release of Windows. Online and on-premises evaluation and migration services for Windows 10 available from Progent's consultants include ROI estimates, project management, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile management and synchronization, teleworker connectivity, security and compliance, automated deployment and administration, infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for network management staff and end users, and post-migration technical help.

  • Progent can provide the expertise of CISM Premier network security management experts. The Certified Information Security Manager (CISM) organization describes the basic competencies and worldwide standards of skill that information security professionals are expected to learn. It gives executive management the assurance that consultants who have earned their CISM credential possess the experience and knowledge to deliver effective cybersecurity administration and consulting consulting.

  • Prosight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable and more secure Active Directory implementation. Both versions also offer the long-term benefits of advanced remote network monitoring and management technology. These benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. For more information about ProSight Network Audits and to see sample reports, visit ProSight Network Audits.

  • Progent's SCVMM 2012 consultants can help businesses of any size to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; design, integrate, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist your business to upgrade from an earlier version of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can show you how you to optimize and repair your existing SCVMM environment so you realize maximum return on investment. Progent can also provide Virtual Machine Manager 2016 migration expertise to assist you to design and implement an efficient upgrade from SCVMM 2012 to Virtual Machine Manager 2016 so you can benefit from new assurance features, high availability VMM storage options, and other improvements.

  • Progent's Power BI consultants can assist you to design, install, manage, enhance or troubleshoot your Power BI business analytics solution. Progent's database experts can assist you to prepare your source data for Microsoft Power BI visualizations. Progent can show you how to build and manage an onsite, cloud based, or hybrid network model to run Power BI. For details, see Progent's Power BI integration consulting.

  • Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager, is a unified voice messaging system that facilitates collaboration by offering flexible set of alternatives for retrieving voice messages within a framework that is easy to implement and maintain. Cisco Unity Connection allows you to access and manage voice messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), offered in select Cisco ISR routers, provides affordable voicemail, integrated messaging, interactive voice response, and greeting functions for small to medium businesses and enterprise branch offices with up to 500 workers. Progent's Cisco-premier CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and technical support support to ensure that your voice messaging solution continues to deliver significant business advantage.

  • Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured online account and give your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate several validation devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services for access security.



    More Facts

If your small business is in Sonoma County and you need technical support, IT outsourcing, or top-level expertise from a Progent consultant, call 707-303-4400 or visit Contact Progent.



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    Progent imposes no startup charge and asks no retainer for services provided during normal business hours. Progent's small granularity eliminates large bills for quick repairs so you won't be tempted to permit less critical problems to stay unaddressed. .

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    Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Help Desk services are provided at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

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    Progent's Cisco-Certified network management consultants can assist you to run Cisco's network management tools alongside a variety of specialized third-party products to build a complete network management solution to keep your network operating smoothly, conserve limited resources, guard your data, revive rapidly from device failure or deliberate attacks, and allow you to expand or repurpose valuable resources sensibly and affordably as your company grows.

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    Progent can assist your company to plan and implement an efficient transition from a Solaris-based IT environment to a network powered by Windows and capable of supporting Microsoft's familiar office productivity products, commercial applications, and software development platforms. Progent's Solaris, Windows and Cisco engineers and software development specialists can help you preserve your information and reduce productivity discontinuity by designing an effective migration strategy that preserves your existing investments in Sun Solaris software and technology. UNIX-to-Windows migration consulting expertise offered by Progent include analysis of current environment, transition strategy and validation, Microsoft Exchange migration support, information and application transition, and processor and media transition and consolidation.

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    If your business operates a Sun Solaris network or a mixed-platform IT environment, Progent's CISM and ISSAP-certified security specialists can assist your entire enterprise in a broad array of security topics such as security administration procedures, security architecture and models, access management products and techniques, software development security, operations security, physical security, telecommunications, network and Internet security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the fundamental skills and worldwide standards of performance that information security professionals are required to possess. These certification give executive management the confidence that consultants who have earned their CISM, CISSP or ISSAP qualification have the background and knowledge to offer effective security management and consulting help.

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    Progentís Disaster Recovery/Business Continuity specialists have in-depth experience assisting small organizations to minimize network downtime by providing cost-effective remote consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network design, backup/restore solutions, and non-disruptive system maintenance. Progentís business continuity experts can assist you to develop and test an efficient business continuity strategy that aligns with your business goals and budget. Progentís disaster recovery specialists can help you to design, deploy, and maintain resilient technologies such as redundant Internet access, virtualization, clustering, network load balancing, transparent online backup, and geographically dispersed data centers.

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    Progent's Microsoft-certified experts offer computer help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting professionals can show you how to plan, integrate, troubleshoot and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint Server, Windows Hyper-V, Lync Server, Project Server, and Microsoft System Center Operations Manager.

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    Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft premier experts can help you install Microsoft Entourage and Exchange so your Apple Macintosh users are able to collaborate with teammates who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can coexist, enabling Mac users to get and transmit email, search the Exchange global address list, import addresses, synchronize calendars, and invite fellow workers to meetings with your Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that LDAP and Outlook Web Access are enabled. Progent also offers specialized onsite Entourage training.

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    Progent's certified Windows Server 2022 consultants can help your company to plan and implement an efficient migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with a datacenter-based installation of Windows Server 2022.

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    Progent can help companies of any size to move all or part of their computing infrastructure to Microsoft Azure. This can streamline network administration and lower hardware investments. Microsoft Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud networking architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure that you avoid the typical mistakes small organizations make when moving to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also show you how to configure firewalls and VPN connections and also to integrate Apple iOS devices and Google Android handhelds.

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    Progentís Technical Response Center (TRC) offers national extended hours remote support for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers offer after-hours telephone help and online direct computer access to isolate and repair technical problems rapidly and affordably. The scope of technical experience available from Progent's team of nationwide support engineers makes it possible to escalate even the most difficult network issues to qualified specialists as required. For critical problems, the TRC endeavors to answer your call for service in less than one hour.

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    Progent offers the services of a CRISC-certified risk management consultant to assist you to design and implement an enterprise risk management strategy following leading practices identified by CRISC and geared to align with your organization's risk tolerance, business objectives, and budgetary guidelines.

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    Progent offers remote and onsite configuration, migration, programming, reporting for Dynamics Business Central/Navision.

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    Progent can help small companies to move any part of their network infrastructure to Microsoft Azure. This can streamline IT management and lower hardware investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to evaluate the advantages and limitations of different cloud computing models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and resources and ensure you sidestep the common mistakes small companies make when migrating to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Google Android smartphones and tablets.

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    Progent's webinars provide small businesses the cost savings, convenience, and versatility of web-based learning and the effective pedagogic methods of experienced instructors who employ advanced technology to reproduce real-time, interactive classes. Progent can provide online education for popular desktop applications including components of Microsoft Office suite such as Microsoft Office Excel, Word, PowerPoint, and Project: Dynamics accounting and management reporting software such as MS Dynamics GP; plus additional popular desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent provides small and mid-size organizations expert support for Intrusion Protection products and IPsec VPN solutions from leading firewall and Virtual Private Network security companies such as Check Point Software, Juniper Networks, and SonicWall. Progent can show you how to design a detailed security strategy and select appropriate technologies from a variety of vendors to support your security goals while staying within your spending restraints.

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