Onsite Service Available in San Joaquin County, Stockton, Tracy, Manteca, Lodi, Escalon, Lathrop, Ripon

Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.

Onsite IT Consulting
Progent locations in Sacramento Central Valley

City Address Phone Link
Sacramento 1100 North Market
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
Stockton 1005 East Pescadero Avenue, Suite 16
Tracy, CA 95304
209-677-1007 Stockton Network Support Services
Vacaville 3336 N Texas St, Suite 248
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services

Progent's certified professionals can provide a broad range of engineering and technical support assistance for computer environments based on any mix of Microsoft, Cisco, Apple Mac, and Linux technologies. Support services available to small companies in the Stockton area by Progent's staff of Microsoft technical experts include:

  • The majority of organization multi-office communications networks feature no redundancy from Internet connection failures. Progentís interoffice connectivity engineers can help small companies create zero-downtime Interoffice connectivity via fully redundant networks with transparent failover. Progentís Cisco-certified Cisco Certified Internetwork Experts can plan and implement high-availability Inter-office networks supported by non-stop EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over offer economical 24x7 interoffice connectivity.

  • Progent's eCommerce software experts can assist your company to setup an e-commerce environment that is protected, reliable, and fast. Progent can also show you how to create a web site that is closely integrated with your sales and supply chain applications to reduce the expense and increase the reliability of on-line business-to-business, business-to-consumer, or buy-side to sell-side transactions. Progent can help you design custom web applications using industry standard development utilities or customize popular applications so that they accommodate your special business needs. For data-driven web applications, Progent offers the expertise of SQL Server programmers, Oracle programmers and database administrators, MySQL consultants, and Microsoft Office Access application developers.

  • Progent's short-term IT staffing services allow organizations to meet sudden increases in demand for IT professionals without dealing with the costs and delays that come with vetting and hiring reliable technical workers and without adding to your permanent workforce. To learn about Progent's short-term IT staffing services, go to Progent's temporary IT staffing services.

  • Cisco Unified Communications Manager (CUCM or Unified CM), previously named CallManager, is the center of Cisco's collaboration solution. Cisco Unified CM and Cisco Unified CM Express (CME) offer a location-independent IP-PBX solution by integrating with applications such as Unified Communications Manager IM and Presence Service, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's Cisco-certified CUCM consultants can help with any facet of Unified CM support and debugging in areas that include integrating Voice over IP phones and video IP phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE support, creating UCS server clustering systems for high availability, and integration with Exchange and Skype for Business.

  • Progent can help you utilize Microsoft Windows Services for UNIX (SFU) or SUA to achieve coexistence between Windows and Linux/UNIX networks. SFU offers interoperability between Windows Server and various versions of UNIX/Linux including Solaris 7, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. SFU allows you to share Windows folders over NFS and improved authentication in Windows Server Active Directory environments. SFU's Interix subsystem includes a large set of UNIX tools and shells, support for a single rooted file system, and an application development toolkit for porting software.

  • Progent can provide advanced remote consulting for disaster recovery/business continuity planning, validation, and education to assist you to respond to possible disasters, minimize service disruption for your most critical network functions, eliminate lost information, and meet examiners' letters and contractual requirements. Progent's business continuity consultants can team with your executive and network support group to provide risk analysis, identify interdependencies, specify the assets required to run your organization, determine business-critical network functions and specify allowable restoration times, qualify hot backup centers, set up secure offsite connectivity for key employees, plan notification mechanisms and assign duties for personnel, write a complete recovery plan, and provide training for management and technical staff to carry the business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to plan and deploy a cost-effective disaster recovery solution for hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's massive Azure cloud.

  • Progent provides full and meaningful documentation of all service work to make sure customers do not feel like a hostage to their IT service provider. Progent sends email accounts of support activity immediately after finishing each service interaction, and also encloses a hard copy along with monthly billings. Comprehensive IT service reporting makes it less disruptive for customers to move to a different service organization or assume more support duties in house. Complete service documentation also provides IT managers the visibility required to assess the quality of maintenance services and develop more realistic network budgets.

  • Integration of Cisco's wireless VoIP phones typically requires that you set up and optimize numerous components of your Wi-Fi infrastructure including wireless access points, routers, Cisco wireless LAN controllers, and management software. Progent's wireless VoIP phone configuration experts offer remote and on-premises assistance to help your organization build and manage a Cisco wireless IP phone deployment by delivering integration services that can range from troubleshooting the configuration of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.

    More Facts

If your small business is in San Joaquin County and you are looking for computer help, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 209-929-1133 or visit Contact Progent.

An index of content::

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    Progent provided a wireless integration environment that allowed a school to increase efficiency and eliminate the recurring costs of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for interfacing remote locations as far as 2.5 miles apart and can reach even longer distances. This wireless alternative offered better performance and dependability than recourse to amplifying the 802.11b network, and because it utilizes the 5.8Ghz spectrum it offered immunity to outside interference.

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    Remote continuous network monitoring, automated alarms, and periodic analytical reporting are crucial to preserving the proper operation of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can get a level of network stability that was once reserved for enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as economical service packages designed to assist you to detect and fix a most network issues before they can hurt your business.

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    Progentís Microsoft-certified engineers can help you to update your desktops from 32 bits to 64 bits. Progent can help your company to calculate the costs and advantages of migrating to 64-bit desktop processing, design an efficient migration process that reduces business interruptions, and provide economical, professional remote help to assist your company to configure 64-bit PC desktop software and applications on your existing computers.

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    Progent's Microsoft authorized experts provide several service programs to help mid-size and large businesses develop a cost-effective and productive internal Computer Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and enhancement, executive reporting, education of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help organizations analyze the various high-quality Help Desk software packages on the market and decide which packages may be too expensive, miss critical functions, or align poorly with your company's corporate culture. Progent also provides temporary staffing for businesses who want to reinforce their in-house Help Desk staff for occasional projects or to substitute for absent or indisposed personnel.

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    Progent's ProSight Virtual Hosting service offers complete hosting of a small organization's production servers in an environment that gives the highest degree of dependability and scalability and is in addition easy to transfer to another host. ProSight Virtual Hosting and management options are based upon proven virtualization technologies that enable small businesses with mixed- platform IT systems to economize significantly on the costs of capital investments, infrastructure maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.

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    Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.

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    Progentís Microsoft certified consultants can provide small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that enables the rapid creation of advanced business programs that offer your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the firewall. In addition to providing consulting, maintenance and troubleshooting services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT network. Progent can also help you upgrade from earlier versions of SQL Server to SQL Server 2005.

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    Colocation sites make it possible for businesses to share world-class facilities for housing computer hardware that runs mission-critical applications and services. Progent's Microsoft and Cisco certified consultants can help your business with all facets of your colocation program including choosing and migrating to a colo site, designing network topology, defining required equipment, on-site and on-line maintenance, establishing remote network management, and training your IT staff.

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    Microsoft Small Business Server is an affordable collection of essential servers that offers the basis for a feature-rich but easy-to-manage IT network. The IT sophistication of the Microsoft .NET products bundled with Small Business Server 2011 requires a computer support expert with hands-on background designing and integrating seamless, comprehensive business network solutions. Progent's Microsoft SBS Server professionals have an average of more than a decade of experience supporting business networks founded on Microsoft platforms. This expertise assures you success in deploying, administering, and maintaining network environments that incorporate the Microsoft SBS Server suite of servers and applications.

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    For businesses that have a mix of Apple Mac and Windows desktops, there are two basic solutions for running Microsoft Windows-only software on a Mac: an external connection to a physical Windows computer or local simulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac enables you to connect an Apple Mac to a remote Microsoft Windows-based PC to run Microsoft Windows programs and share system resources. Virtual PC for Mac simulates Windows on a Mac computer so that you are able to run Microsoft Windows applications directly. Progent's Mac technology consultants can help your business to manage these solutions for running Windows software on your Apple Macs and can also assist your organization to assess and install other solutions for Microsoft Windows PC simulation.

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    SQL Server 2016 introduces significant enhancements in speed, capacity, security, uptime, mobile computing support, and built-in analytics and reporting. Innovations include PolyBase for handling structured and unstructured files in one appliance for data warehousing, R language integration, Always Encrypted mode, Mobile Reports, and seamless management of on-premises and cloud-based resources. Progent's Microsoft-certified consultants can deliver remote and onsite support to help businesses of any size to deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft products including Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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    Exchange Servers and Apple Mac computers can work together efficiently. Progent's Mac and Microsoft premier experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Mac users can work closely with teammates who use Microsoft Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to receive and transmit email, search the Exchange global address list, import addresses, synchronize calendars, and invite people to meetings with your Microsoft Exchange account. Progent will verify that your Exchange Server is appropriately configured and that LDAP and Outlook Web connectivity are enabled. Progent also can provide customized one-on-one Entourage education.

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