Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburg, Antioch, Orinda

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services


Progent's certified professionals knows how to deliver a wide assortment of consulting and technical support help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, and Linux platforms. Network services offered to small and mid-size businesses in the Walnut Creek neighborhood by Progent's team of Microsoft and Cisco certified consulting experts include:



  • Progent's staff of IT system consulting experts can assist large businesses to plan, set up, and manage major rollouts of key Microsoft technology by providing support such as Active Directory and Azure AD configuration, Exchange Server 2019 troubleshooting, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, SharePoint Server 2013 configuration, Teams expertise, Skype for Business Server maintenance, plus SQL Server 2016 integration and development and Microsoft SQL Server 2014 database administration. Progent has helped some of the world's largest companies to integrate solutions powered by Microsoft servers and can provide branch office IT supports for enterprises with local offices in major cities across the U.S.

  • Features of Progent's IT support packages include network evaluation to make sure that your environment meets professional levels of security and online connectivity, 24x7 network monitoring based on Microsoft System Center Operations Manager to anticipate issues before they impact your organization, optional Call Center Services from Progent's consulting staff, security audit to help guard your information network from hackers and viruses, addition of Service Packs and security updates for servers and applications, savings on Progentís remote and on-site troubleshooting services, and contact with Progentís team of Microsoft and Cisco-certified system experts and service specialists.

  • Progent's certified Office and Microsoft 365 experts can help businesses of any size to incorporate Office desktop and Microsoft 365 apps such as Excel, Office Word, PowerPoint, Outlook, Access, Project and Publisher into a seamless solution that provides fast ROI and enables better business outcomes. Progent can help your company to interface Microsoft Office or Microsoft 365 apps with one another and with additional core Microsoft platforms including SharePoint Server, Exchange Server and SQL Server running on-premises or in the cloud. Progent's consultants can also help you to fix compatibility issues between different versions of Office desktop and can provide live online Microsoft Office and Microsoft 365 instruction to individual users and groups.

  • Progent's simple per-minute billing model has no complex contracts, retainers or hidden charges. Many other support companies have minimum charges or other additional charges that drive up service. For remote support from Progent during normal working hours, you only get charged for the actual time spent working on your problem. If it only takes ten minutes to resolve your problem, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are billed only for the time when Progent's team member is actually on-site working on your problems. Just Progent's competitive by-the-minute rate. For emergency same-day onsite service calls, you may be charged for our expertís travel time, but never a higher emergency rate. Because Progent maintains a large pool of consultants located within the entire service territory, an available consultant is usually close by to help. Progent can also provide on-premises technical support to the majority of zip codes in the U.S. within 24 hours of receiving a service call. Progent's remote support group has provided assistance to small businesses in every state (See Progent's nationwide testimonials.)

  • Progent's Standard Help Desk Services offer a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, managing accountability, screen sharing, progress tracking, problem resolution, and and reporting. Designed for smaller companies with few if any dedicated supprt technicians for end users, Progent's Help Desk Services offer remote support at a substantial savings from Progent's normal Level 1 desktop service rates. Progent also offers fast on-demand escalation to Level 2 and Level 3 consultants to resolve the most issues. For more information, refer to Progentís online Call Center services for small organizations.

  • Progent's Cisco CCIE-certified network technology consultants can provide advanced remote and onsite consulting for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that range from small businesses and campus LANs to enterprise data centers and ISPs. Progent can show you how to deploy Cisco's rapidly evolving switching solutions to realize the throughput, expandability, resilience, virtualization support, security and ease of management required for your organization. For information about Progent's consulting and troubleshooting services for Cisco's market-leading portfolio of Catalyst switches, see Cisco Catalyst switch consulting and support services. To find out about Progent's consulting services for Cisco's Nexus Series of switches, refer to Cisco Nexus switch consulting and support services. For information about Progent's support services for Meraki switches, visit Cisco Meraki switches integration.

  • Microsoft Windows Server Essentials is a value-priced, versatile operating system that enables small organizations to transition from the traditional stand-alone in-house datacenter to the new hybrid computing paradigm that includes both local and virtualized cloud-based software and infrastructure. Progent's Microsoft-certified Windows Server Essentials consulting experts offer budget-friendly remote consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can help you to assess the potential business advantages of moving to WS 2012 R2 and adopting a hybrid on-premises/cloud-based design for your computing environment. Progent can provide comprehensive project management to help you design and execute an efficient move to Microsoft Windows Server Essentials, Microsoft 365, and other Microsoft Cloud platforms and services. Progent also offers ongoing consulting, troubleshooting, and customized training. (Learn about Progent's Microsoft 365 integration solutions with on-premises Exchange and Azure cloud integration consulting.)

  • Progent offers interactive online webinar training seminars. Virtual online webinars offer a flexible and economical solution for training your IT workers to use a broad range of key software products including Office and Microsoft 365 versions of Excel, Word, PowerPoint, Outlook, Publisher, and Project. Progent also offers one-on-one training for Microsoft Great Plains. In addition, Progent offers on-premises education for customers major cities throughout the United States.

  • Progent can help your organization in any phase of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 as a host for Exchange; designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and configuring Hyper-V virtualization; setting up hardware load balancing; configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with M365; and configuring Outlook clients. For details, see Progent's MS Exchange 2019 planning and configuration services.

  • If you are developing UNIX software on a network that includes Microsoft-based servers, desktops and software, Progent offers network outsourcing and services that keep your network fully operational while reliving you to focus on your area of high-value expertise. By using advanced network monitoring and providing online and optional on-site help as needed, Progent provides UNIX developer support that provides a cost effective way to maintain an IT network that features high availability, security and performance.



    More Facts

If your small business is in Contra Costa County and you are looking for computer support, IT outsourcing, or top-level services from a certified Progent professional, call 925-362-2400 or visit Contact Progent.



An index of content::

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    24x7 MS Project Server Integration Firm

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    Lync Server 2013, rebranded Skype for Business, enables businesses of all sizes to create a centrally managed and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging, presence, web meetings with app sharing, as well as IP-based and PSTN telephony enabled for a broad assortment of stationary PCs and handheld clients. Progent's Microsoft-certified Lync 2013 consultants and network architects can help you to assess the business benefits of Lync 2013, design an in-house, cloud-based (with Lync Online) or hybrid model appropriate for your current and long-term goals, implement Lync 2013 in a way that expedites your ROI, and provide custom webinar and onsite training to your IT team and end users. Progent has in-depth expertise in critical pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync Server 2013 with popular Microsoft 365 apps such as Outlook and PowerPoint.

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    Progent's UNIX family consulting services provide small companies and developers support for administering and maintaining UNIX, Linux or Solaris systems that operate with Microsoft-powered technology. Progent can give your business access to UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide range of expertise provides you with a convenient one-stop consulting firm to show you how to create and manage a secure and robust mixed-platform network and communications solution that supports UNIX and Microsoft coexistence by combining Microsoft Windows with popular variants of UNIX such as Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux variations such as RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Microsoft Office for Mac allows Mac users to receive the benefits of the industry's most popular office productivity applications. Progent's Apple-certified Macintosh experts can show you how to configure Microsoft Office for Macintosh on a mixed-platform network combining Apple OS X and Windows platforms so that Mac users can access the new features in Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who run Microsoft Windows. Progent's engineers have expertise with both Mac and Windows technology and can provide service for environments that combine Mac with Windows systems with extensive resource sharing, or environments which carefully limit collaboration between Apple Mac and Windows users.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it.

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    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the forefront of IT support, performing a broad variety of technical tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical help, but also a support engineer with proven approaches for using technical knowledge to resolve actual IT problems quickly.

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    Progentís IT outsourcing services provide budget-friendly network consulting for small businesses. Whether it includes planning system infrastructure, setting up an in-house Help Desk or using an outside one, deploying an updated e-mail system, monitoring your system, or building a web-based business solution, outsourcing your network technical services can reduce costs and eliminate uncertainties, permitting IT service expenses to increase in a more moderate and controlled manner than is possible by building up a bulky, knowledgeable internal IT organization. Progentís Outsourcing White Paper and flyers show how Progent can help you create a protected and highly available system architecture for your critical applications powered by Microsoft Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent can assist your organization in any facet of your migration to Microsoft Exchange 2019 such as configuring Windows Server 2019 for hosting Exchange; designing high availability infrastructure for an on-premises, cloud-based or hybrid environment; moving mailboxes; planning and configuring Hyper-V virtualization; configuring hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.

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    Progent's Microsoft-certified experts have 20 years of background providing electronic messaging and unified telecommunications/email solutions for businesses. Progent offers affordable Microsoft Exchange Server consulting services to strengthen email security and virus defense, provide high availability email, and implement remote and wireless email access. Progentís Microsoft Exchange help and support offerings can assist you in planning and deploying a Microsoft Exchange update or a migration from a legacy SMPT server or outdated Microsoft Exchange software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progent can provide affordable remote and on-premises consulting to assist organizations of any size to migrate any portion of their core IT infrastructure to Google Cloud Platform services. This can save management hassle and hardware expense and enable the use of Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security.

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