San Francisco East Bay
Walnut Creek, Pittsburgh, Antioch, Orinda:

Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

Progent's experts can deliver a broad array of engineering and support assistance for information environments based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Services offered to small organizations in the Walnut Creek vicinity by Progent's staff of Microsoft and Cisco certified technical experts include:

• Progent has lengthy experience delivering Operations Manager support and utilizing this advanced system monitoring solution. Progent offers small organizations two popular outsourcing service packages based on-top of Microsoft System Center Operations Manager: Network Monitoring Plan and Comprehensive System Monitoring Package. To download a single-page printable datasheet detailing Progent's two outsourcing packages for mid-sized organizations click: System Monitoring Packages.
  
  
• The Contact Center service model used by Progent's Technical Response Center offers small organizations an effective alternative to reliance on independent consultants by offering in-depth technical knowledge shared by all support teams, optional 24x7 access to urgent assistance, escalation capability to appropriate experts for handling even the most intractable issues, support consistency and reliability, prompt follow through enforced by veteran service administrators, a choice of convenient ways for requesting support tasks, and excellent progress visibility made possible by trouble ticket updates and available through a web-based portal.
  
  
• Progent's certified Microsoft Office and Office 365 experts can assist businesses to integrate Microsoft Office desktop and Office 365 apps including Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a cohesive solution that provides quick return on investment and enables better business results. Progent can assist your company to integrate Microsoft Office or Office 365 applications with one another and with other core Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running locally or hosted in the cloud. Progent's consultants can also assist you to resolve compatibility problems with various versions of Office and can provide live online Microsoft Office and Office 365 training to individuals or teams.
  
  
• Progent's Microsoft-authorized Microsoft SharePoint 2013 engineers, Microsoft SharePoint 2010 specialists and Microsoft SharePoint Server 2007 support professionals can assist you to evaluate the economic justification for implementing the latest release of SharePoint Portal Server, advise you on the most sensible version of Microsoft SharePoint for your circumstances, offer setup and deployment expertise, help you to install MS SQL Server as a back-end database, optimize your network infrastructure, integrate your standard and customized application programs to operate with SharePoint, develop a comprehensive security plan that includes portal technology, and provide maintenance and Helpdesk services.
  
  
• The complexity and integration demands of Microsoft Windows Server 2008 R2 calls for an IT professional with practical experience and diverse knowledge in designing and building efficient end-to-end business technology solutions. The professional experience of Progent's seasoned Windows Server 2008 engineers, averaging over ten years of background supporting Microsoft-based technology, helps insure your success in supporting and troubleshooting your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 support experts can also assist you to evaluate the advantages of migrating from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later or later. If you are planning on creating a hybrid network model that integrates on-premises systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions.
  
  
• Progent's Microsoft-certified consultants can provide online or onsite expertise to assist companies of all sizes to design, implement, manage, and repair a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent's System Center Data Protection Manager consulting experts can help you to migrate from older versions of SCDPM or from a different backup system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud-based, or hybrid datacenters. Progent can provide occasional help for fixing particularly stubborn issues, or full project management services. In addition, Progent's System Center Data Protection Manager 2016 (DPM 2016) migration consultants can help you to plan and implement a smooth upgrade from Data Protection Manager 2012 to Data Protection Manager 2016 so you can benefit from close integration with Microsoft Windows Server 2016.
  
  
• The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more bang for the buck than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network experts can assist your company to maintain your current PIX or Cisco ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist you to plan, deploy, tune, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
  
  
• Progent's iPhone and iPad integration consultants can provide cost-effective remote assistance to help your business to plan, configure, and fix any facet of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you through occasional technical roadblocks or major engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you build or maintain a resilient, secure and scalable infrastructure that aligns with your computing model. Progent can also provide remote and onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented environment that maximizes the business value of your IT system.
  
  
• Progent's Citrix desktop virtualization consultants can assist your business to plan, install, administer, and support a virtual Windows application delivery solution by offering Citrix XenDesktop consulting and XenApp support services. Progent's Cisco CCIE network consultants can show you how to enhance your infrastructure for distributing server and client-side applications, and Progent's remote datacenter support experts can help you to administer and support a remote datacenter that offers high uptime, advanced security, and fast recovery. Progent can also assist you with additional virtualization products from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.
  
  
• Integration of Cisco's wireless VoIP phones usually demands that IT teams configure and fine tune numerous components of your Wi-Fi environment including APs, switches, Cisco wireless LAN controllers, and call management tools. Progent's Cisco wireless IP phone configuration consultants can provide online and on-premises assistance to help you build and administer a Cisco wireless VoIP phone deployment by providing integration services that can range from debugging the configuration of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.
  
  
• Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales activities such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their market, reduce their operating costs, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and speed up your return on investment.
  
  
  
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If your small business is in Contra Costa County and you are looking for computer support, information technology outsourcing, or top-level services from a Progent engineer, call 925-362-2400 or visit Contact Progent.

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