Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburg, Antioch, Orinda

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services

Progent's certified professionals can provide a broad array of consulting and technical support help for computer networks based on any combination of Windows, Cisco, Apple Mac, and Linux/UNIX technologies. Network services offered to small companies in Walnut Creek by Progent's staff of Microsoft and Cisco certified engineering experts include:

  • Progent offers online or on-premises help from a Cisco Certified Internetwork Expert (CCIE) consultant to assist your business to design, deploy, administer and troubleshoot unified communications environments based on Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have in-depth backgrounds helping companies of any size to build advanced collaboration ecosystems by delivering expert services such as Unified Communications Manager (Unified CM) and Cisco CallManager system design and deployment, IP voice and video phones configuration, and Cisco wireless IP phone solutions. Progent can help you with Cisco's entire library of UC applications like Cisco Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center Express (CCX), and Unified Mobility.

  • Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out about Progent's ProSight family of managed services for small organizations.

  • Progent's certified Microsoft Exchange 2016 experts can assist you in all facets of your migration to Microsoft Exchange 2016 such as designing high availability architecture for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App). Progent can also provide Exchange 2019 planning and deployment assistance and Exchange Online integration to assist you to upgrade to a more up-to date release of Exchange Server.

  • Microsoft System Center 2016 Operations Manager is designed to ensure consistent performance and maximum availability for critical applications by providing centralized, cross-platform tracking of physical and virtual resources installed throughout on-premises systems and cloud environments. Progent's consulting team offers advanced remote and onsite expertise to assist businesses of all sizes to plan, implement, tune, update and troubleshoot Operations Manager 2016 solutions. Progent's Operations Manager 2016 consulting experts can help your company to migrate to SCOM 2016 from earlier versions or from different IT infrastructure monitoring platforms, or integrate a variety of monitoring tools into a unified IT management solution. Progent can also help you expand your Operations Manager 2016 scope to include resources hosted on public clouds by providing Microsoft Azure integration and Amazon AWS hybrid cloud expertise. In addition, Progent can assist you migrate from SCOM 2016 to more current versions such as SCOM 2019 and SCOM 2022.

  • Progent's Technical Response Center is committed to delivering the highest quality of remote IT support services possible for urgent as well as non-critical issues. For urgent issues that affect multiple users, key individuals, or a line-of-business application, the Technical Response Center is set up to respond within an hour. For standard problems, the TRC is committed to respond within two hours. In all cases, your trouble ticket will be generated quickly and correctly, you will receive an acknowledgement from the ticketing system, and the TRC will contact you on every resolved problem to verify you are comfortable with the results and willing to close out the trouble ticket. Learn more concerning Progent's Technical Response Center Customer Commitment.

  • SharePoint 2016, designed for local deployments of the SharePoint content management platform, offers deep integration with Microsoft SharePoint Online and Microsoft 365 to enable hybrid environments that seamlessly unify local and cloud-based resources. Other enhancements include rapid deployment with the MinRole role-based topology feature, increased scale, higher performance, tighter cybersecurity, enterprise analytics with Power BI support, and a modernized client interface for collaboration. Progent's Microsoft-certified SharePoint consultants offer affordable online and on-premises consulting expertise, application development, and debugging support for organizations of all sizes who intend to migrate to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint. Progent can also help customers to design and implement an efficient upgrade from SharePoint 2016 to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud components into a seamless information management system. To find out more, see SharePoint Server 2016 migration and hybrid deployment expertise.

  • Progent offers access to the affordable support of online Internet connectivity experts to assist your organization to assess or enhance your Internet services so your Internet connectivity solution meets your business needs. Services provided by Progent's engineers include evaluation of your current bandwidth utilization, vendor and service plan comparison and selection, network provisioning, and managing a seamless move to a different carrier and/or service arrangement. Network provisioning can include enhancing existing routers and configuring new ones, setting up firewalls, and designing dependable Border Gateway Protocol configurations.

  • Progent's Android phone integration consulting have extensive background providing online and onsite support for organizations of any size who want to incorporate Android phones and tablets into their information networks so that mobile clients can communicate and collaborate from anywhere. Progent has the range of know-how to resolve technical problems that involve numerous vendors and that entail a combination of older and current information technology. Progent offers budget-friendly online expertise to help you with any stage of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional technical support to help you to resolve especially challenging technical problems, or Progent can provide comprehensive project management support to ensure that you complete strategic IT initiatives on schedule and within budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and can provide support for all major operating systems, apps, management tools and network infrastructure. Progent also can provide specialized group or individual training sessions to show you how to manage and operate Android phones securely and productively.

  • Microsoft SQL Server 2016 introduces major improvements in speed, scale, security and compliance, uptime, mobile computing support, and integrated analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ files in one appliance for big data applications, Jason support, Row-level Security, Mobile Reports, and seamless control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consultants offer online and onsite expertise to assist businesses of all sizes to plan, deploy, administer or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft products including Windows Server, Exchange Server 2016, SharePoint, Dynamics ERP, Lync or Skype for Business, and SCOM. Also, Progent's SQL Server 2019 migration experts can help you to migrate to a current release of Microsoft SQL Server.

  • Windows Server Essentials is a value-priced, versatile platform that allows small businesses to make the move from the older physical in-house datacenter to the contemporary hybrid networking model that combines local and virtualized cloud-based resources. Progent's Microsoft-certified Windows Server Essentials consulting experts can provide cost-effective remote expertise and troubleshooting services to help you maintain your Microsoft Windows Server Essentials deployment. Subsequent to producing Windows Server 2012-R2 Essentials, Microsoft developed Windows Server 2016 Essentials followed by Windows Server 2019 Essentials. These updated versions added Azure integration but eventually deprecated the crucial Administrative Dashboard from the Essentials Experience Role. The result was that all management and configuration must be performed manually. This also removes the client backup and remote web access functions. Microsoft recommends that small businesses running Windows Server Essentials transition to Microsoft 365. Progent's Azure cloud integration experts can help you design and implement an efficient migration from any release of Windows Essentials to Microsoft 365.

  • Progent can help you to create, implement and troubleshoot a backup/restore solution built around MSP360 technology. MSP360 offers file/folder or image-based backup/recovery for virtual machines and physical machines, supports all leading public clouds, and permits you to build a data protection solution with a low Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and management of your backup system to protect against data loss resulting from human mistakes, system errors, malicious insiders, and external attacks such as ransomware. To find out more, visit ProSight DPS 360 Backup solutions.

  • Progent's Juniper-authorized network engineers can help you to design and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and migrate smoothly from outdated devices to the latest versions. Progent's Junos OS consultants offer expertise with Juniper's premier network operating system to help your business to streamline the management and improve the security of your Juniper VPN devices and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software products and can assist you maintain environments that include a combination of Juniper's software platforms.

  • There are several hundred enterprise-level colocation centers in major metropolitan areas throughout the U.S.. Progent's colocation support team can improve your network's reliability and performance by helping you choose a remote data center facility that addresses the particular needs of your enterprise including geographic location, size, connectivity, affordability, and value-added features and services. Progentís colocation center IT services are intended for businesses with equipment located at colo hosting facilities and requiring timely on-premises help at the colo site as well as remote help from Microsoft and Cisco Premier Certified experts. Progent offers a selection of co-location center consulting services including network topology evaluation, Windows and Linux server installation and maintenance, tech support for server and telecommunications infrastructure, development and installation of non-stop systems, architecting and deploying layered security structures, firewall integration and support, designing load balancing solutions, and creating fault tolerant server and storage cluster configurations.

    More Facts

If your small business is in Contra Costa County and you need computer help, IT outsourcing, or high-level services from a certified Progent professional, call 925-362-2400 or visit Contact Progent.

An index of content::

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    Microsoft Systems Management Server offers extra functionality for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs lower the overall operational costs of managing and configuring software products by making it simpler to copy system images, control mobile devices, and run management tools. In addition to advising you about ways to save management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and implement IT tasks involving areas that Feature Packs are intended to streamline. Progent's adoption and update services can lower cost and eliminate business disruption as you move to new operating systems and applications. Progent's wireless consulting experts can show you how to define sensible procedures and policies to manage handheld computers and smart mobile phones so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security plan that incorporates standards, procedures and technologies to keep your IT computer system protected.

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    Progent's Co-managed Call Center service makes it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

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    Progent's Data Center engineers can show you how to select fault-tolerant data centers that match the specific requirements of your business. Fault tolerant off-site data centers are particularly appealing to small organizations due to of their low cost and convenience compared to pursuing a do-it-yourself strategy. Attempting to create an in-house data center that offers even a basic degree of fault tolerance is financially prohibitive for typical small businesses. Progent can help you get all the advantages of high availability data centers and 24x7 colo sites by providing a complete array of engineering and maintenance services.

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  • 24-Hour Online Office 365 Word Training Small Office IT Consulting
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    Progent offers live online training for popular client apps and environments including Microsoft Office and Microsoft 365 Excel, Word, Access and Outlook plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Online training offers the benefits of conventional in-person instruction, such as immediate interaction between clients and trainers, but avoids the expenses of transportation and the challenge of attempting to accommodate the availability of many students. Offered to individuals or classes of any size, Progent's virtual training permits the trainer to run the class from a remote office while the clients can be dispersed across an office or across the the U.S. Live online education supports powerful learning tools like virtual white boards, real-time questions, and collaborative desktops. Classes can be brief and targeted to specialized topics or longer in duration and broader in coverage.

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  • Network Consultant Catalyst 802.11ax AP
    Configuration Catalyst 802.11ax Access Point

    Progent's Cisco Catalyst 802.11ax WAP consultants offer economical remote and on-premises help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).

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  • Flexential Tampa Colocation Center Engineers
    Flexential Data Center Tampa Professional

    Progent utilizes the Flexential Tampa colocation center mainly to deliver private cloud hosting. Progent has a team of IT consultants located in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware professionals, and veteran disaster recover planning experts. Progent can also assist your business to design and carry out a move to the Flexential data center by providing services such as planning solution configuration, specifying hardware components, system configuration and validation, troubleshooting, setting up remote network management, and training your IT staff.

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    If your business does not require emergency online help but you think you will need technical services with your network in the near future, you can conserve time and money and guarantee that the appropriate expertise will be available when you require it by contacting a Progent sales specialist and registering as a customer. For more information, call 800-993-9400 or send email to information@progent.com.

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    To see answers to common enquiries concerning being a consultant at Progent, visit Working with Progent FAQs.

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    Progent's Linux support experts offer small and mid-size companies and developers support for managing and supporting Linux computers that run with Microsoft-based technology. Progent can give your organization contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad range of experience offers you a convenient single source to help you create and manage a secure and robust cross-platform connectivity and communications solution that allows Linux and Microsoft interoperability by combining MS Windows with leading Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    If your office computer system combines Sun Solaris platforms with Windows, Progent can assist you to integrate your IT resources into a cohesive network that permits all your OS platforms to run side by side for easy management, transparent dataflow, high dependability, superior throughput, and tight protection. Progent's Sun Solaris and Windows integration support services feature IT infrastructure configuration and service, consulting for Windows services for UNIX, online server monitoring and administration, remote technical help and repair, on-site technical support, and Helpdesk outsourcing.

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    Application Publishing with Internet Security and Acceleration Server 2006 allows more control over intranet resources while supporting enhanced efficiency by making these resources available to legitimate remote users. Internet Security and Acceleration Server helps protect business applications, services, and data throughout all network layers with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-certified ISA Server consultants can help you plan, install, configure, and maintain ISA Server 2006 on your system so that your business benefits from a highly functional and affordable combination of protection, productivity, and performance.

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