Additional Topics of Interest

Microsoft Help Desk Professional
Help Desk Call Center Consulting Services

The Help Desk Call Center support delivery structure used by Progent's Technical Response Center gives small and midsize businesses an efficient alternative to reliance on independent consultants by offering extensive expertise shared by numerous engineering teams, optional 24x7 access to emergency help, fast escalation to top-level experts for solving even the most difficult issues, service consistency and reliability, prompt follow-up enforced by veteran service administrators, a choice of easy-to-use ways for requesting support tasks, plus a high level of progress visibility enabled by trouble ticket tracking and accessible through a web-based portal.

Compensation for Telecommuting Cisco Consulting Part Time Job
Benefits for Certified Contractor

Progent's compensation structure is built on revenue sharing, so similar to working as an independent contractor, your earnings are entirely tied to your work effort. Some Progent support staff stress quality of life and choose to work at a more relaxed pace, utilizing our self-determined calendar to follow individual enthusiasms like hiking, car racing, snow boarding, fishing, vacations, or spending free time with relatives and acquaintances. Others use the opportunity to make big bucks through lots of effort and extended hours. Progent fully encourages either end of the spectrum plus any point in the middle.

Mirial Professional
24x7 Radvision Video Conferencing Consultants

Progent can provide the expertise of a senior consultant with years of hands-on experience configuring, managing, and upgrading video conferencing platforms from top-tier suppliers including Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house IT support team, your ISP, and your telepresence technology vendor to help your company maximize the strategic value of your telepresence ecosystem.

Microsoft SMS Technical Support
Outsourcing Systems Management Server 2003

Progent’s certified experts provide small and medium size companies enterprise-level consulting support for Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and configuration management. Configuration Manager is Microsoft's new name for the change management solution formerly called SMS Server. Configuration Manager offers a range of enhancements to SMS Server 2003 including full automation, built-in Windows Vista Microsoft Windows Server 2008 support, NAP security support, and device driver management. Progent’s Microsoft certified consulting professionals can show you how to use SMS 2003 or Configuration Manager economically for automated OS and application software deployment, security patch control, application tracking, and software license compliance. Progent's engineers can also assist you to migrate smoothly from SMS Server to Configuration Manager.

SQL Server Cluster Computer Consultant
Setup and Support Fault Tolerant Server Clustering

Progent offers Windows 2003 Cluster Server consulting to help your organization deploy fault-tolerant server clusters that can deliver 100% uptime. Clustered Windows servers for fault-tolerant networks include Microsoft Windows Cluster Server, SQL Cluster Server, and Exchange Cluster. By assisting you t design high availability server clustering solutions around Microsoft Windows Server Cluster 2003, Progent’s Premier Windows consultants ensure that your fault-tolerant server clusters are configured to optimize the strategic advantage of your IT system.

Consultant Services Security Architecture
Urgent Consultant Services Security Architecture

Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of thorough examination and significant work with information security design. ISSAP consultants have in-depth knowledge of access control systems and techniques, phone system and network security, cryptography, requirements analysis, business continuity and disaster recovery, and physical security. Progent's ISSAP-certified security experts can assist your business with all aspects of architecture security.

Remote Workforce Support and Setup
Help and Support Remote Working

Progent has 20 years of background helping small and medium-size businesses to plan, implement, optimize, administer, and debug computer networks that support at-home workers.

Remote Access Technical Support Services
24/7/365 Cisco VPN Support Services

Cisco's security and remote connectivity technology for small to mid-size businesses represent a full array of manageable security products to help protect your entire information system. Cisco's VPN product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert staff of consultants includes experienced specialists with Cisco's CCIE and CCNP certifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that fit best with your corporate goals.

Professional Microsoft Live Communications Server
Live Communications Server 2007 Consulting

MS Communications Server delivers Instant Messaging and presence as part of an extensible, world-class solution offering advanced protection, transparent integration with additional Microsoft software, an extendable, industry-standard development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows lower costs and elevated business efficiencies, increased individual output, and better intellectual property protection. Microsoft Office Communications Server has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence consultants offer online and on-premises support and troubleshooting services for your Office Communications Server 2007 environment and can assist your organization to evaluate the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also assist you to plan and carry out an efficient upgrade that will add significant strategic value to your IT system

Troubleshooting Fault-tolerant Load Balancing
Cisco Content Services Switch - Cisco CSS Network Engineer

Progent offers fault tolerant load balancing consulting that addresses network load balancing, load balanced program, network infrastructure routing, and content delivery technology including F5 Networks 3DNS. fault tolerant load balancing providers for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks 3-DNS.