Progent's Help Desk management and co-management service programs allow companies to reduce costs, improve output, and adapt quickly to sudden changes in business conditions.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of the time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it.
Progent's Cisco-certified Wi-Fi networking experts offer remote and onsite consulting and support services to assist you to design, configure, administer, optimize, and debug Wi-Fi deployments that utilize Cisco's Meraki APs. Progent's consultants can also assist you to design and implement hybrid networks that combine on-premises and cloud-hosted services and that provide easy access, advanced security, unified management, and consistent operation for all your mobile and desktop endpoints.
Cisco has developed an extensive product line of routers that includes routers built to provide the protection, bandwidth, and availability demanded by organizations from small businesses to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and network uptime. Progent can show you how to choose and configure Cisco routers to establish a reliable foundation for your network and to make it easy to expand as you add new users, open new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent offers help with a range of routers based on the Cisco IOS operating system, such as Cisco's 800 series of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.
Catalyst family of wireless controllers streamline the administration of Wi-Fi networks by unifying the provisioning and control of wireless APs, tuning wireless performance by limiting the impact of radio frequency congestion, enhancing Wi-Fi availability with rapid auto-failover, and strengthening data security by detecting threats and analyzing traffic content according to user class and locale. Progent can assist you to deploy Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can help you to maintain and debug your current Cisco Wi-Fi solution or implement an efficient transition to Cisco's latest Wi-Fi controller technology.
The Contact Center support delivery model used by Progent offers small organizations an dependable option to dependence on independent service individuals by offering broad expertise shared by numerous support teams, optional 24x7 availability of urgent assistance, escalation capability to appropriate experts for handling even the most complex problems, service consistency and reliability, prompt follow through enforced by veteran service managers, a selection of convenient mechanisms for requesting support tasks, and excellent progress visibility enabled by trouble ticket updates and available via a web portal.
For Windows desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can help your company to design a XenDesktop environment that maximizes the business value of your information network; configure XenDesktop software with your servers, end-user devices, and peripherals; migrate your older desktop virtualization software to the latest versions of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also train your network managers to adhere to industry leading practices to maintain your XenDesktop solution effectively.
Progent provides nationwide urgent phone support and consulting services for businesses that operate UNIX, Linux, or Sun Solaris networks or whose information systems include a mix of UNIX and Microsoft products. Online network consulting offers optimum leverage for your information technology budget by extending user efficiency and limiting the hours charged for computer repair services. Advanced remote access tools and experienced service specialists and engineers combine to enable Progent to solve the majority of network problems without wasting time and expense by traveling to your site. In the vast majority of situations your network problems can be dealt with over the phone or through a combination of telephone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA certified security professionals to help you with the toughest network problems.
Progent's private cloud hosting enables small and midsize organizations to run key applications like Microsoft SQL and Exchange from a hardened Tier III data center facility on fault-tolerant hardware with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for automatic backup replication and restoration. Smaller organizations can take advantage of Progent's private cloud hosting service to eliminate large investments in the acquisition, upkeep, and operation of computer hardware and facilities while achieving world-class levels of network availability and physical security.
Progent's Linux support experts offer small and mid-size businesses and developers support for managing and maintaining Linux systems that operate with Microsoft-based networks. Progent offers your business contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISM credentials. This broad array of experience offers you a convenient one-stop consulting firm to show you how to create and maintain a protected and robust mixed-platform connectivity and communications environment that allows Linux and Microsoft interoperability by integrating Microsoft Windows with leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.
Progent can provide affordable online and on-premises consulting to assist businesses of any size to migrate all or part of their critical IT infrastructure to Google Cloud Platform services. This can save management hassle and hardware costs and enable the use of Google's state-of-the-art AI and machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, system design, testing, deployment, administration, performance tuning, licensing management, backup/restore solutions, and security.
Progent offers the support of a certified VMware VCDX consultant to help you design, configure, manage and troubleshoot VMware vSphere and vCloud-powered virtualization solution for on-premises datacenters, private and public clouds, or hybrid systems. Progent offers world-class expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent offers in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility.
E-Mail Guard by Postini offers constantly upgraded spam and virus blocking, data filtering, and security from email-based directory harvesting and DSA attacks. Progent is a Postini partner and service firm. If your organization is too small to qualify for a regular Postini license, you can still have access to Postini's Perimeter Management services via Progent's E-Mail Guard anti-spam and virus protection aggregation program. Progent's certified email security professionals can show you how to devise an email defense plan that includes anti-spam and virus defense services and processes.
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for piloting line-of-business applications, creating cost-effective system upgrade methodologies, assessing and tuning performance, planning or verifying business continuity solutions, resolving compatibility issues, and building training systems for the latest technologies. For Progent customers who lack sufficient internal resources to assemble effective pilot environments, the lab reduces capital outlay and engineering risk while keeping vital network initiatives on schedule.
Progent can help you to evaluate the many subscription options offered with Microsoft 365, previously called Office 365, and integrate your network with Microsoft 365 so you realize top business value. Progent supports multi-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also help your business to create and maintain hybrid solutions that transparently combine local and cloud-based products and services.
Exchange 2013 incorporates significant enhancements to the functionality of Microsoft Exchange 2010 and delivers important innovations as well as a revamped architecture. These enhancements favorably impact vital facets of IT including manageability, availability, security and compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the potential business benefits of migrating to Exchange 2013, create a cost-effective validation and rollout strategy, and educate your IT staff to manage your Exchange 2013 environment. Progent can also provide ongoing remote consulting and management services for Microsoft Exchange 2013.
Progent's Network Helpdesk Outsourcing Support Services for desktop support are designed specifically for small businesses who need fast availability of a Help Desk Call Center with expert phone support and effective escalation capability but who must work within a limited information technology budget. Important features of Progent's Help Desk Outsourcing Support Services are Help Desk Support, Secure Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Help Desk Services, By-the-Minute Billing, and Helpdesk Software Selection and Integration.
ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical devices that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact your business.
Progent's certified professionals can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout strategies, optimize your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, train your IT support staff, develop a corporate-wide security plan, streamline IT management, assist with application development, and generate and test a DR/BC plan.
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Progent's ProSight Email Guard solution uses the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Citrix offers a powerful line of products that provide enterprise-class manageability, expandability, and responsiveness for server virtualization and for centralized distribution of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix offers XenServer and Citrix Essentials. Progent's Citrix-certified engineers can help your company to assess the strategic advantages of Citrix technology and help you design, test, deploy, optimize, and support Citrix solutions.
Progent's certified relational database consultants can provide businesses of any size online support for popular database products including Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting services available from Progent include software installation and integration, application architecture and coding, administration services, replication solutions, storage management, performance tuning, migration, information security, backup/restore systems, problem solving, and training.
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important updates, or resolving performance problems.
If you are producing UNIX-based software in an environment that has MS Windows-based servers, PCs, and office applications, Progent offers full-service information technology outsourcing that frees you to focus on your field of strategic know-how while avoiding the constant distraction of managing your business network. By using automated network monitoring and by providing online and in-person assistance as your company needs it, Progent offers an economical way for maintaining an information network that features high reliability, protection, and performance. Progent's developer assistance offerings feature comprehensive it outsourcing, virtual server infrastructure, online and on-site support and repair, network monitoring, and Helpdesk support.
Progent's Linux consulting services provide small and mid-size companies and developers support for managing and supporting Linux systems that run with Microsoft-powered technology. Progent offers your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise provides you with an easy one-stop consulting firm to show you how to create and maintain a protected and reliable cross-platform network and communications infrastructure that allows Linux and Microsoft interoperability by combining Microsoft Windows with leading Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
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Server proliferation wreaks havoc on network budgets and management resources. Server reduction via a virtual architecture offers lower TCO of servers and quicker ROI, more efficient use of physical computers, simplified operations, enhanced system availability, and easier management. Common uses for virtual servers are resource consolidation, economical hosts for line-of-business legacy applications running on outdated operating systems, and inexpensive quarantine of program development or pilot testing environments from production systems.
Cisco's Catalyst Wi-Fi controllers streamline the management of Wi-Fi networks by unifying the provisioning and control of Wi-Fi access points, tuning Wi-Fi performance by reducing the effect of radio frequency congestion, improving Wi-Fi uptime with fast auto-failover, and strengthening security by identifying cyber threats and analyzing network traffic based on user type and locale. Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi solution or implement a smooth migration to Cisco's latest Wi-Fi controller solutions.
Progent's disaster recovery planning and business continuity consultants can help you create a disaster recovery strategy in case of an IT network disaster. Progent can show you how to create a complete disaster recovery strategy that includes periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified consultants can also help you build an affordable, high-availability system solution that takes into account availability issues involving a wide array of network technologies and processes.
Progent's Microsoft consultants offer advanced support in implementing, managing and debugging any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide range of cost-effective remote consulting services based on proven best practices to assist organizations of any size to get all the benefits of this powerful project management solution. Services available from Progent include system planning, installation and migration, setting up safe file and status sharing among local and offsite users, network infrastructure optimization, and specialized webinar training.
Dynamics GP 2015 R2 introduces a revamped architecture that enhances cloud integration, works with popular handheld devices, allows single sign-on with Microsoft Azure Active Directory, and strengthens security. Dynamics 2015 R2 also streamlines management reporting, incorporates nine new Workflows, extends the Web Client, and delivers more than 100 improvements to various applications. Progent's team of Microsoft-certified consultants have the depth and breadth of knowledge and hands-on experience to resolve the critical IT and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will maximize the business value of your investment in this powerful platform.
Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist your business to contain the spread of an active ransomware attack. Call 800-462-8800
Progent's Cisco CCIE network experts can help your business to set up, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco IP phone consulting, and CUCM/CallManager software consulting.
Progent has 20 years of background assisting small and medium-size businesses to design, deploy, tune, manage, and troubleshoot IT networks that support telecommuters.
Progent's Microsoft-certified consultants can provide computer help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support professionals can help you plan, integrate, maintain and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager.
Progent's Wi-Fi site survey and predictive modeling help you to plan, deploy and troubleshoot a Wi-Fi network adapted to your facilities, offering you a wireless solution that delivers the coverage, speed, density, QoS, security, and roaming capability your company requires. Wi-Fi site survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and on-premises site survey services for validating, tuning, and debugging an operational Wi-Fi LAN.
Progent offers a wide array of cost-effective support services to help you to deploy, integrate, repair, and manage desktop PCs and laptops powered by Windows, Apple macOS and OS X, or popular versions of Linux. Progent can provide onsite or remote assistance for individual machines or laptops or help your business to plan and carry out a company-wide rollout of new or updated operating system platforms and business applications. Progent can also provide engineers and technicians to help your company to plan for and complete a company relocation or consolidation organized to produce minimal disruption of your productivity.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Microsoft SQL Server 2005 delivers indispensable, familiar tools to computer experts as well as to information workers, lessening the difficulty of creating, deploying, managing, and accessing enterprise data and database programs in environments ranging from mobile devices to enterprise data systems. The sophistication and integration requirements of Microsoft SQL Server 2005 require an IT consultant with real-world experience and broad knowledge in designing and building data-driven, comprehensive business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Progent provides nationwide online help and troubleshooting services for companies that operate environments powered by versions of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows products. Remote IT help provides maximum leverage for your information technology budget by extending user productivity and shortening the hours charged for computer repair services. Sophisticated online support tools and skilled service specialists and consultants combine to enable Progent to solve the majority of network issues without wasting time and money by going to your location. In most of cases your network issues can be dealt with over the phone or through a mix of phone help and online connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP and ISSAP premier security professionals to assist with the most challenging network problems.
Progent offers consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and maintain a WatchGuard Firewall appliance that aligns with your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate smoothly to modern WatchGuard firewall solutions.
Progent's Sun Solaris platform consulting services provide small businesses and developers assistance with managing and supporting Solaris systems that coexist with Microsoft-based technology. Progent can give your business contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad range of expertise provides you with a convenient single consulting firm to show you how to create and manage a protected and reliable cross-platform connectivity and communications infrastructure that allows Sun Solaris and Microsoft interoperability by integrating Windows with major versions of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
Progent's Standard Help Desk Services offer an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Support services are offered at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent offers fast online support from Cisco CCIE network infrastructure experts. Progent's CCIE experts can link to your environment via advanced remote diagnostic tools to deliver quick and economical troubleshooting and remediation of critical network problems.
Microsoft Small Business Server (SBS) is an affordable suite of server products that offers the foundation for a feature-rich but easy-to-manage information. The IT sophistication of the Microsoft .NET products bundled with Small Business Server requires a computer support expert with real-world experience planning and integrating cohesive, comprehensive business network solutions. Progent's Microsoft SBS Server consultants have an average of over 10 years of experience integrating business networks founded on Microsoft technology. This expertise assures you success in installing, administering, and repairing IT solutions that incorporate the Microsoft Small Business Server suite of servers and productivity software.
Progent's Microsoft certified professionals can provide small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the speedy development of advanced business programs that can give your company a competitive advantage. SQL Server provides core support for XML and can query across the Internet and outside the corporate firewall. In addition to offering expertise, support and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information network. Progent can also help you upgrade from older versions of Microsoft SQL Server to Microsoft SQL Server 2005.
Progent's Cisco CCIE wireless infrastructure experts offer online or on-premises integration and troubleshooting services to assist you to design, configure, upgrade, tune, manage and debug Aironet wireless AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to integrate your Wi-Fi ecosystem with your wired network and cloud-based resources to build a seamless enterprise connectivity solution that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most efficient selection, placement and configuration of Aironet Wi-Fi access points to work with your specific workplace layout, building structure, and expected network traffic.
Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks firewall appliances to create a next-generation security ecosystem that spans your on-premises and cloud assets and guards all users anywhere with any endpoint device.
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SQL Server 2016 introduces major enhancements in performance, scale, security, availability, BOYD support, and built-in business intelligence. New features include PolyBase for processing SQL and NoSQ databases simultaneously for big data applications, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide online and on-premises support to assist businesses of all sizes to configure, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Progent's certified SonicWall firewall consultants can show you how to configure, manage, and troubleshoot SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISM and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into an end-to-end network protection solution and build protection into your corporate operations.
Progent's Ekahau-certified Wi-Fi consultants can help you to plan, install, optimize, manage and troubleshoot a Wi-Fi solution optimized for your facilities. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF signal analysis.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to halt the spread of an active ransomware breach. Call 800-462-8800