The Help Desk Call Center support delivery structure used by Progent's Technical Response Center gives small and midsize businesses an efficient alternative to reliance on independent consultants by offering extensive expertise shared by numerous engineering teams, optional 24x7 access to emergency help, fast escalation to top-level experts for solving even the most difficult issues, service consistency and reliability, prompt follow-up enforced by veteran service administrators, a choice of easy-to-use ways for requesting support tasks, plus a high level of progress visibility enabled by trouble ticket tracking and accessible through a web-based portal.
Progent's compensation structure is built on revenue sharing, so similar to working as an independent contractor, your earnings are entirely tied to your work effort. Some Progent support staff stress quality of life and choose to work at a more relaxed pace, utilizing our self-determined calendar to follow individual enthusiasms like hiking, car racing, snow boarding, fishing, vacations, or spending free time with relatives and acquaintances. Others use the opportunity to make big bucks through lots of effort and extended hours. Progent fully encourages either end of the spectrum plus any point in the middle.
Progent can provide the expertise of a senior consultant with years of hands-on experience configuring, managing, and upgrading video conferencing platforms from top-tier suppliers including Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house IT support team, your ISP, and your telepresence technology vendor to help your company maximize the strategic value of your telepresence ecosystem.
Progent’s certified experts provide small and medium size companies enterprise-level consulting support for Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and configuration management. Configuration Manager is Microsoft's new name for the change management solution formerly called SMS Server. Configuration Manager offers a range of enhancements to SMS Server 2003 including full automation, built-in Windows Vista Microsoft Windows Server 2008 support, NAP security support, and device driver management. Progent’s Microsoft certified consulting professionals can show you how to use SMS 2003 or Configuration Manager economically for automated OS and application software deployment, security patch control, application tracking, and software license compliance. Progent's engineers can also assist you to migrate smoothly from SMS Server to Configuration Manager.
Progent offers Windows 2003 Cluster Server consulting to help your organization deploy fault-tolerant server clusters that can deliver 100% uptime. Clustered Windows servers for fault-tolerant networks include Microsoft Windows Cluster Server, SQL Cluster Server, and Exchange Cluster. By assisting you t design high availability server clustering solutions around Microsoft Windows Server Cluster 2003, Progent’s Premier Windows consultants ensure that your fault-tolerant server clusters are configured to optimize the strategic advantage of your IT system.
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of thorough examination and significant work with information security design. ISSAP consultants have in-depth knowledge of access control systems and techniques, phone system and network security, cryptography, requirements analysis, business continuity and disaster recovery, and physical security. Progent's ISSAP-certified security experts can assist your business with all aspects of architecture security.
Cisco's security and remote connectivity technology for small to mid-size businesses represent a full array of manageable security products to help protect your entire information system. Cisco's VPN product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert staff of consultants includes experienced specialists with Cisco's CCIE and CCNP certifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that fit best with your corporate goals.
MS Communications Server delivers Instant Messaging and presence as part of an extensible, world-class solution offering advanced protection, transparent integration with additional Microsoft software, an extendable, industry-standard development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows lower costs and elevated business efficiencies, increased individual output, and better intellectual property protection. Microsoft Office Communications Server has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence consultants offer online and on-premises support and troubleshooting services for your Office Communications Server 2007 environment and can assist your organization to evaluate the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also assist you to plan and carry out an efficient upgrade that will add significant strategic value to your IT system
Progent offers fault tolerant load balancing consulting that addresses network load balancing, load balanced program, network infrastructure routing, and content delivery technology including F5 Networks 3DNS. fault tolerant load balancing providers for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks 3-DNS.
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of critical assets that drive your network environment. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they can impact productivity.
Progent's ProSight portfolio of managed IT services are intended to provide organizations who have minimal internal IT support staffs with affordable help from enterprise-class management tools and technical experts. Advantages of Progent's ProSight line of managed services include fixed network management costs, smart automation of common management processes, ongoing adoption of the latest technology, smooth transition from older technology to modern solutions, improved alignment of computer technology with business goals, guidance from veteran IT consultants, and allowing management to concentrate on business issues rather than fast-evolving computer technology.
Access to External Support Databases installation and Administration
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and easy restore capabilities for Microsoft networks. SCDPM 2016 offers application-sensitive backup for key platforms such as SQL Server, Exchange and SharePoint Server, protects Windows and Linux VMs, works with VMs running on Windows Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified experts can assist organizations of all sizes to design, deploy, manage, and troubleshoot a multi-site backup/recovery solution built around SCDPM 2016. Progent can help you to migrate from an older release of Data Protection Manager or from an outdated solution, and Progent can optimize your DPM 2016 environment for on local, colocated, cloud-based or hybrid deployment models. Progent offers online or onsite support and can provide occasional expertise to help you through technical bottlenecks or provide end-to-end project management or co-management support to make sure you complete your Data Protection Manager 2016 deployment on schedule and within your budget.
Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, as well as IP-based and traditional PSTN telephony. Lync Server 2010 can extend the functionality of Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and streamlines administration via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP hardware and subscription fees, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications experts can provide remote and onsite support services to assist you to manage and troubleshoot your existing Lync 2010 environment or assess the benefits of migrating from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also help you to design and carry out an efficient Skype for Business upgrade or a migration to Microsoft Teams.
Progent's Linux support services offer small businesses and developers assistance with administering and maintaining Linux systems that coexist with Microsoft-powered technology. Progent offers your business access to Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide array of expertise provides you with an easy one-stop consulting firm to show you how to create and maintain a protected and robust mixed-platform network and communications solution that supports Linux and Microsoft interoperability by combining MS Windows with leading Linux variations such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware.
Progent is a Microsoft Certified Partner with special competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who earn the top customer endorsement and are afforded the tightest operational relationship with Microsoft. The knowledge, skills, and commitment required to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to provide your business more complete technical solutions for your information system.
Progent's Cisco-certified Wi-Fi technology experts can help you to deploy, administer, and debug Cisco wireless devices such as Cisco's Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
Progent's Microsoft certified support team can show you how to design and implement an efficient in-place Exchange Server 2007 migration strategy that avoids network downtime, simplifies long-term support requirements, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent offers the knowledge and experience to complete your move quickly and economically. Progent's Exchange Server 2007 help, troubleshooting, and design services include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging solutions powered by Exchange 2007 Server.
Progent's Network Contact Center Outsourcing Services for PC desktop technical support are designed especially for small businesses who need immediate availability of a Help Desk Call Center with expert telephone support and full escalation capability but who must work within a modest IT budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Secure Remote Access Provisioning, Initial System Evaluation, Expert Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Call Center Software Selection and Deployment.
Progent's Microsoft-certified consultants have over 10 years of experience planning, deploying, enhancing and repairing Microsoft SCOM environments and offer organizations of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs based on best practices for monitoring network fabric as well as both Microsoft and third-party apps and services. Also, Progent can deliver fast remote or on-premises troubleshooting to help you to fix critical issues uncovered by System Center 2012 Operations Manager.
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology by SentinelOne to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.
MS Office Communications Server provides Instant Messaging and Real Presence as part of a scalable, world-class package offering enhanced security, seamless compatibility with additional Microsoft software, an extendable, industry-standard development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can benefit from lower costs and improved business efficiencies, enhanced worker productivity, and stronger intellectual property protection with this simple-to-administer, highly available solution. Effective deployments of Microsoft Office Communications Server require extensive planning and thought before roll out. Progent's Microsoft-authorized professionals can provide the skill needed to realize all the benefits of Microsoft Office Communications Server throughout your whole organization.
Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their market, reduce their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide programming, workflow integration, project management support, and training to help you shorten development time and speed up your return on investment.
Progent's Citrix-accredited consultants can help your company to understand the strategic benefits of XenServer as well as additional Citrix platforms, and can assist you to design, validate, implement, troubleshoot, and support a XenServer installation. Progent can also analyze your existing XenServer deployment and help you to enhance resource utilization, performance, security and compliance, availability, and disaster recovery.
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to block ransomware or recover rapidly from a ransomware attack. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that reduces your exposure to ransomware and meets your company's needs.
Progent's certified Windows Server 2022 experts can assist your organization to design and carry out an efficient upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with a self-hosted implementation of Windows Server 2022.
Progent's ProSight Virtual hosting services offer small and midsize companies a variety of benefits such as reduced capital expenditures, savings on operational expense, better executive focus, enterprise-class protection, enhanced fault tolerance, and regulatory compliance.
Progent can provide enterprise customers the help of a certified NetApp consultant to deliver online or on-premises support for NetApp's entire portfolio of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN solutions supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, non-disruptive updates, storage management, security and compliance, high availability, and remediation. Progent offers Level 3 support to help you to take care of issues with NetApp SAN storage environments quickly and affordably based on best practices.
Progent's Palo Alto Networks firewall experts can show you how to select, configure, and manage Palo Alto Networks PA-Series firewalls to provide a modern security solution that spans your on-premises and cloud-based assets and guards any user anywhere with any device.
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size business integrate and support Cisco’s security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to administer and offer the flexibility to expand with your changing business needs. Progent’s Cisco-Certified network consultants support Cisco’s comprehensive line of hardware and software aimed at preventing data pilfering, virus and worm assaults, DDoS attacks, and other threats to your network. Progent can show you how to deploy Cisco products to get safe access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized user access control framework for user certification, authorization, and tracking from an easy-to-use Web interface.
Progent's CISSP-certified cybersecurity consultants can assist organizations of all sizes with any facet of information system security. Progent can implement cost-effective cybersecurity systems that protect a small business against modern threats or Progent can design, configure, and manage an end-to-end security environment for hybrid enterprise networks that accommodate onsite, remote, and mobile clients accessing IT resources spread over multiple physical sites and various clouds.
Progent's Microsoft-certified failover clustering experts can help companies of all sizes to assess the advantages of utilizing Microsoft Windows Server 2012 clustering to create an advanced high-availability/disaster recovery solution, help you to design and deploy a Windows Server 2012 environment, provide online and on-premises consulting expertise and engineering support for clusters that include physical servers or virtual ones, and help you to centralize the administration of clustered servers.
Progent's Microsoft-certified consultants have over a decade of background providing messaging solutions for companies that range from small businesses to large corporations. Progent offers economical support for all editions of Exchange Server to strengthen email and virus security, design fault tolerant email environments, and facilitate off-site and wireless email connectivity. Progent’s Microsoft Exchange support services can assist you in designing and executing a migration from a legacy SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Exchange Server 2016. Progent also offers integration help for Windows 8, Windows 7, Vista, and Windows XP clients using Office Outlook and can help you integrate Outlook Web App for popular browsers. For e-mail virus defense, spam blocking and data data leak protection, Progent offers Email Guard managed services.
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance issues.
Citrix offers a powerful family of products that deliver enterprise-grade manageability, expandability, and responsiveness for virtualizing servers and for centralized delivery of Windows desktops and Windows applications. For delivering virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers Citrix XenServer and Essentials. Progent's Citrix-certified engineers can help you to evaluate the strategic advantages of Citrix technology and help you design, validate, deploy, troubleshoot, and support Citrix virtualization platforms.
Computer Consultancy Firms Access to External Support Databases
Progent's Microsoft-certified consultants have over 10 years of experience planning, deploying, enhancing and repairing Microsoft SCOM solutions and offer organizations of any size expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to watch over your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs according to leading practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or onsite troubleshooting to help you to remediate critical problems uncovered by Microsoft SCOM 2012.
Progent's Cisco-certified wireless networking consultants offer remote and onsite consulting and troubleshooting services to assist you to design, install, administer, tune, and debug Wi-Fi networks that incorporate Cisco's Meraki APs. Progent's consultants can also assist you to design and implement hybrid networks that combine local and cloud-based services and that deliver seamless connectivity, advanced security and compliance, streamlined management, and dependable operation for all your wired and wireless devices.
Cisco's Meraki line of switches are designed for environments ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants offer affordable remote consulting to assist your company to design and implement an efficient network solution based on Meraki MS switches, streamline network administration with Meraki's cloud-based management tools, define policies to ensure compliance, create and test a disaster recovery strategy, and resolve technical issues related to any facet of your Meraki deployment. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to build a cohesive networking solution.
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that embodies over 25 years of background assisting manufacturing, distribution and service organizations to simplify complicated supply chains and streamline critical processes in order to bring products to market fast and adhere to customer schedules consistently. Progent can provide the skills of an ERP consultant with more than two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises consulting that can range from occasional guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, CPQ, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and database administration.
MS Communications Server delivers Instant Messaging and presence in an extensible, world-class solution offering advanced security, seamless integration with popular Microsoft software, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Your enterprise can benefit from lower costs and elevated operational efficiencies, enhanced worker productivity, and stronger intellectual property protection with this easy-to-administer, fault-tolerant solution. Effective deployments of Microsoft Office Communications Server call for extensive planning and consideration prior to installation. Progent's Microsoft-certified professionals can deliver the skill needed to realize all the advantages of Microsoft Office Communications Server across your whole organization.
Microsoft Solutions Framework Project Methodology Designers
Progent's Microsoft-certified consultants can help you to prepare for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to SCCM 2012 from an older device management solution or help you to modify your current SCCM 2012 ecosystem to support your changing business requirements. In addition, Progent can assist you to build an infrastructure that takes full advantage of SCCM by delivering expertise with associated Microsoft platforms such as Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
For custom program development, Progent can supply software design experts to write business applications in areas such as commercial transaction webs, web site design, Microsoft Business Solutions packages including Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Internet Information Services to build company-specific eCommerce applications based on Microsoft ASP.NET. Also, Progent can provide expertise in a wide range of custom program development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.