Immediate, Affordable Remote Network Technical Support for Concord, California Small Businesses
For over two decades, Progent has specialized in providing enterprise-quality computer support to customers who have small-company IT budgets. Progent has developed a powerful service system that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated online troubleshooting technology, a substantial pool of consultants certified in a wide array of technical practice areas, a Call Center service model that maximizes responsiveness and ensures follow-through, a global group of on-line troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate culture focused on resolving network problems in the least time and at the least cost to clients.

For larger companies, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house network service group. Co-sourcing can save money and minimize technical risks for big IT initiatives like application design and development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified consultants to assist your company to design and execute your cloud computing strategy.

Main Practice Areas Serviced by Progent for Concord, California Businesses
A Microsoft-certified Partner computer support firm that maintains a world-class group of Cisco Premier CCIE network infrastructure experts and Apple accredited engineers, Progent provides urgent assistance and low-cost online consulting to Concord, CA companies for a wide array of information technologies such as:

Service Delivery Alternatives for Concord, California Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, and IT administration. Progent's model for providing computer support services is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Contact Center Support Mechanism promotes rapid support, thorough service records, consistent follow-up, and strict expense control for a range of IT service delivery options that include remote repairs, in-person support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises support visits. The experience of Progent's IT engineers allows them to handle the majority of network issues rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new customers to address emergency situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn more details concerning Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite computer assistance for signed-up customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support engineers to give small businesses the optimal solution: on-premises service technicians when you need them as well as the on-line expertise of Progent's worldwide team of IT engineers, security specialists, and business software developers. The wait time for on-site service calls is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning how to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, visit Help Desk Services.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies such as Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero pentest platform, company-wide network security consulting, fault tolerant it system engineering, virtualization strategies, plus integration, programming and training for small business software including financials, operations, reporting, CRM, and productivity packages. Progent can help with short-term projects including site relocations and massive software migrations, longer term initiatives such as upgrading a legacy MRP system to a modern Microsoft Dynamics 365 solution, relational database software development and administration support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency services such as data restoration and virus removal.

  • Network Infrastructure Consulting Services for Telecommuters
    Progent can assist small and medium-size businesses to design, deploy and troubleshoot the network infrastructure needed to support remote workers. Areas of network infrastructure for which Progent's experts can deliver guidance include safe and convenient VPN connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN planning and implementation, and robust Internet connectivity. For information about Progent's infrastructure consulting services for a remote workforce, visit network infrastructure support services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small company's production servers in a setting that not only delivers the top degree of dependability and extensibility but that is in addition simple for customers to transfer to a different service firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit businesses with multi-vendor environments to benefit significantly on the expense of hardware, system support, and network management while getting world-class dependability and an unprecedented degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can support the mixed- platform and non- standardized networks typical of smaller companies, and keeps control of the licenses in the customer's possession so that migrating to a different virtualized system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online support services to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, apps and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier security experts, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory mandates for network information security and reporting.

The breadth and size of Progent's engineering staff offer a powerful set of benefits to companies trying to increase the business value of their IT system within a reasonable budget. These benefits include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, at the forefront of network service, performing a wide variety of IT projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This guarantees that you get not only expert technical capability, but also a consultant with proven approaches for solving real-world IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with major invoices for quick repairs. Another advantage of by-the-minute billing is that you will be less inclined to allow simple problems to stay unaddressed until they become big ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each consultant to every customer. The discipline of detailing and archiving support records results in more efficient service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has few competitors. Small companies who utilize freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Concord, California company wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Progent's ransomware consultants can assist your business to evaluate your ransomware defenses, monitor and guard your IT environment, assist with negotiating a settlement with a hacker, and reconstruct a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.

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    For Windows desktop virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can assist your company to design a XenDesktop solution that improves the strategic value of your IT system; configure XenDesktop technology with your physical and virtual servers, end-user devices, and printers; migrate your older virtual desktop software to current versions of XenDesktop; and deliver advanced remote troubleshooting. Progent can also train your network managers to follow best practices to manage XenDesktop efficiently.

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    Progent's certified ISA Server consultants have broad experience developing Microsoft-based security designs for information systems with multiple locations, mobile users, and line-of-business eCommerce applications. A Progent ISA Server engineer can help your small or mid-size business plan and implement a configuration of Microsoft ISA Server 2004 that meets your IT security requirements without limiting your network.

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    Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of Exchange 2010 and delivers powerful new features as well as a redesigned structure. These enhancements favorably impact vital facets of IT such as manageability, availability, security and compliance, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the potential business benefits of migrating to Microsoft Exchange Server 2013, design a cost-effective test and rollout strategy, and train your IT team to manage your Exchange Server 2013 environment. Progent can also provide affordable online consulting and management services for Microsoft Exchange Server 2013.

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    Progent's Microsoft-certified TMG 2010 and Internet Security and Acceleration Server 2006 experts can help you to design, install, and support an implementation of Forefront Threat Management Server or ISA Server 2006 on your network that delivers the firewall protection, performance and manageability that your company needs.

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    Progent's Cisco-certified CCIE network engineers can help you to maintain your current PIX or Cisco ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, integrate, optimize, administer and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services

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    For enterprises with branches in or any area covered by Progent's consultants, Progent's Microsoft-Certified network support professionals and certified Cisco system specialists can provide a range of IT consulting services such as project management, Sarbanes Oxley compliance, office moves, enterprise security, system architecture, on-site or remote branch office support, and troubleshooting for colocation hosting facilities. A Progent IT consultant can help you design a multi-office information system that makes smart use of co-location services and Internet data centers. Progent's Microsoft Premier consultants can help major corporations plan, integrate and maintain massive rollouts of the latest versions of Microsoft products such as Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progent's CCIE and CCNP consultants can assist you to configure Cisco products for connection solutions that incorporate basic, high-performance, integrated, and wireless networking.

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    The Help Desk Call Center support delivery model adopted by Progent gives small and midsize businesses an affordable alternative to reliance on freelance consultants by offering broad technical knowledge shared by numerous support groups, optional round-the-clock availability of emergency help, escalation capability to world-class engineers for solving even the most complex issues, support consistency and dependability, prompt follow through enforced by veteran IT service managers, a selection of easy-to-use mechanisms for initiating service tasks, and a high level of progress transparency enabled by trouble ticket tracking and accessible through a web portal.

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    Progent can assist organizations of any size to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; design, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help you to move from an older edition of SCVMM or from a third-party management system, and Progent can help you to optimize and repair your existing SCVMM 2012 environment so you get the highest possible return on investment.

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    Progent's certified Internet Security and Acceleration Server consulting experts have broad experience creating Microsoft-based security designs for IT networks with many locations, mobile workers, and mission-critical web-based applications. A Progent ISA Server engineer can help your small business plan and deploy a configuration of Microsoft ISA Server 2004 that meets your IT protection needs without restricting your network.

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    Microsoft Lync 2010 provides IM, Presence, audio and video conferencing, desktop sharing, as well as IP-based and traditional public switched telephone network (PSTN) calling. Lync 2010 can enhance the capability of Microsoft Exchange Server, SharePoint and Office desktop or cloud-based Microsoft 365 and simplify administration via integration with Active Directory. Lync can also cut capital and operational costs by doing away with VoIP equipment and subscription fees, PBX systems, or conventional teleconferencing solutions. Progent's Microsoft-certified unified communications experts offer online and on-premises support services to assist your company to manage and repair your current Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help your organization to plan and carry out a smooth Skype for Business migration.

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    Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can incorporate a custom-designed physical appliance built by Barracuda or a software-based appliance with similar features but which utilizes your own storage hardware. Barracuda Backup safeguards vital company data produced locally, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting support services to help you to plan, integrate, manage and repair a backup and disaster recovery system based on Barracuda technology.

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    Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to design specialized mission-critical applications and eCommerce environments that operate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can show you how to create reports that let you track your business more thoroughly, transforming uncooked data into valuable understanding of your company and customers.

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    Progent is among the most qualified network support firms for integrating email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get the full advantages of Microsoft Exchange 2000 for typical situations such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.

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    Progent can help small and medium-size companies to implement security defense solutions and provide response services required for teleworkers.

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    Microsoft Dynamics GP accounting includes analytics and reporting features that allow you to track all business processes, revenues and expenses, and market patterns with integrated drill-down, query, and reporting functions. Progent's Dynamics GP reporting consulting services can enable you to design reports that let you analyze your business more completely, converting raw data into useful management information. Progent is able to enhance your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and programming design with VBasic, XML and other tools in order to deliver specialized line-of-business software development and eCommerce solutions that work transparently with Microsoft Dynamics GP.

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    • Exchange 2016 Data Loss Prevention Network Consulting
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    Progent can assist you in all facets of your migration to Exchange Server 2016 including designing high availability architecture for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing for high-availability client access services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows endpoints.

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    important characteristics of Dynamics GP/Great Plains accounting include a modular structure that lets you license only the components you need, a standards-based architecture based on Microsoft technologies to protect your investment and provide a tightly integrated environment, enhanced reporting capabilities that allow you to monitor all activities, revenues and expenses and sales trends, integration with Microsoft Office to enable access to business data, the capability to integrate data from almost any database or workstation software into Microsoft GP, and an open architecture that makes it easy to develop specialized applications. Progent can help you set up and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP/Great Plains support professionals to help you turn the advanced features of Microsoft Dynamics GP business accounting software into a productive business solution.

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    Progent's CISSP-certified network security consultants can assist businesses of any size with any aspect of information system security. Progent can help implement cost-effective security solutions that guard a small office against advanced malware attacks or Progent can plan, deploy, and manage a comprehensive security environment for hybrid networks that support onsite, remote, and mobile clients sharing network resources distributed over multiple physical sites and various clouds.

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