Concord, CA Remote Help from Certified Computer Network Troubleshooting Professionals
Progent's computer help services can provide your Concord, CA business affordable and consistent support from world-class information technology engineers. By delivering network support service when you require it, providing specialized knowledge for vital technologies, delivering unique services such as automated network monitoring, and invoicing only for support you use, Progent offers your Concord, California company an affordable solution for maximizing the business value of small-scale business networks. If you have an onsite system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent choice for organizations and local governments to create and maintain a robust and secure IT network and to have quick availability of the seasoned help ordinarily available only to corporations who can maintain a sizeable in-house IT group.
For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the skills of your in-house network support staff. Co-sourcing can save money and minimize technical risks for major projects like software programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations.
Progent can in addition offer access to accredited experts to assist your business to plan and execute a sensible cloud computing strategy.
Main Practice Areas Serviced by Progent for Businesses in Concord, California
Progent provides the services of accredited consultants for all aspects of business network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:
Support Delivery Options Available for Concord, California Businesses
Progent has a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering IT support services is built on the Help Desk operational structure common to larger IT support groups. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive activity records, reliable follow-up, and strict cost monitoring for an array of network support delivery modes that include online repairs, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Service
Progent’s Technical Response Center provides emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can assist clients to analyze and repair network problems without the expense or time loss of in-person service visits. The experience of Progent's IT consultants allows them to handle most network problems rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for first-time customers to accommodate urgent situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more information concerning Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides on-site technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online support engineers to give small businesses the optimal solution: hands-on service professionals when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The response time for in-person service calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Help Desk Call Center Services are designed for small and midsize businesses and local governments who need fast and dependable access to a professional Help Desk with efficient telephone support, online troubleshooting tools, and enough technical depth for full problem escalation. Since small and midsize businesses typically are constrained by limited IT budgets and can provide little executive attention for handling IT support tasks, Progent's Help Desk Call Center Services could be the most cost-effective option to make sure that small business information systems stay productive. Read more details concerning Progent's Contact Center services.
- Consulting Services
Progent provides small companies budget-friendly access to world-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system consulting, server virtualization strategies, plus integration, customization and support for small business programs including financials, ERP, business analytics, CRM, and office productivity software. Progent can help with short-term projects such as site moves and major system upgrades, extended projects such as business information software programming and customization, database application programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network management, or urgent response like disaster recovery and malware removal.
- Application Server Hosting
Progent can host key business applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with higher levels of availability, security, and performance than is possible with the type of on-site data center that is achievable for the majority of small businesses. Since Progent uses the same data centers that host the equipment of many of the planet's biggest IT companies, Progent can save you the investment in creating and managing the systems required for world-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, security and performance is constantly tracked, and systems are regularly archived and available for complete and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of dependability and expandability but that is in addition easy for clients to migrate to a different service firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow companies with multi-vendor networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unparalleled level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered solution, can handle the multi- OS and non- standardized environments common with small companies, and keeps control of the software licenses in the client's hands so that migrating to a different virtual host is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers advanced remote consulting to help organizations of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Concord, California Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise IT consulting enable small and midsize businesses to avoid the problems related to excessive reliance on thinly staffed service firms or individual consultants.
Working with Progent's Experts enables your company to:
- Prevent Over Dependence on Individual Support Consultants
For network support, smaller businesses often rely excessively on freelance consultants. Although individual support providers have lower expenses than larger IT service firms and can typically bill apparently smaller fees, freelancers are frequently spread too thin to respond rapidly to critical situations. If a freelance consultant is occupied with different customer, sick, on vacation, or in class, the lack of backup personnel may require your business to go without help in case of an emergency. As your company expands, system downtime or problems with line-of-business programs get more expensive. The money you thought you were saving on a freelancer can evaporate fast because of lost productivity. In addition, when freelance engineers confront unfamiliar problems, the lack of a large consulting group to fall back on for assistance requires them to train in place while your company ends up footing the costs for their ongoing education.
- Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
The majority of small service firms or freelance consultants focused on small business network consulting may excel at delivering routine solutions but don't have the seasoning to work cost-effectively with complex network environments that have mixed operating systems, numerous locations, VoIP systems, mobile workers, interconnected financial and analytical software, eCommerce, and specialized business software. Progent's experience with worldwide companies and Progent's large team of experts can be valuable to your business because enterprise environments are inherently complicated, integration problems demand thorough understanding of in numerous technical areas, and reaching an acceptable level of stability, availability, and protection requires enterprise-tested processes.
- Build a Firm Basis for Seamless Growth
Small businesses typically start with a network cobbled together on a tight budget. Lacking a solid basis, a sequence of improvised repairs commonly get tossed on top of a tenuous structure. As a business grows, stability and expandability issues can obstruct the success of the business. These environments need thorough evaluation, intelligent business analysis, and broad-based experience to migrate to a network environment that will act as the reliable basis to handle critical business needs and ease downstream growth.
- Work with Solution Consultants, Not Product Resellers
Small companies need guidance and education to navigate through an increasingly complex array of IT options available for accelerating growth and enhancing productivity. Businesses do not need a network consultant or service organization that attempts to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent offers services only. This allows Progent to align technical support services with the genuine needs of clients. Combining IT support and product selling can lead to a situation where the recommended solution is built around a preselected technology instead of being driven by the actual needs of a client.
How to Contact Progent
If your Concord, California company needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).