Low-cost Network Help from Microsoft and Cisco certified Consultants for Businesses in Concord, CA
By delivering world-class support when you require it, making available in-depth knowledge for critical business applications, offering high-value services like virtual server hosting, billing solely for help delivered, and requiring no sign-up fees or retainers for standard services, Progent helps you to increase the competitive value of your information network and minimize service expenses. Progent recognizes that information system protection, reliability, and efficiency are just as critical to small companies as to large enterprises but that smaller organizations don't have the leverage to spend aggressively in information networks and internal support groups. Progent's fundamental competitive advantage is that no IT support organization can match Progent's capability to provide the network support your company needs when you require it and at prices you can justify.
For mid-size and large companies, Progent offers co-sourcing services to reinforce the skills of your internal network service staff. This can reduce expenses and minimize technical risks for big IT initiatives like application design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of certified consultants to assist your company to plan and implement your cloud computing strategy.
Core Technologies Serviced by Progent for Business Networks in Concord, California
Progent's team of industry certified experts provides assistance for all aspects of network technology used by businesses of any size. Areas served by Progent in and around Concord include:
Service Delivery Options Available for Concord, California Companies
Progent has a variety of options for providing small businesses with affordable IT services for technical support, system architecture, and network administration. Progent's model for providing IT support is built on the Call Center operational structure common to big IT groups. Progent's Contact Center Support Model ensures fast support, thorough activity records, dependable follow-through, and strict expense monitoring for a range of network service delivery alternatives that include online troubleshooting, onsite support, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can assist clients to analyze and repair hardware and software problems without the expense or time loss of on-premises support calls. The experience of Progent's IT engineers makes it possible to handle most IT issues quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to address urgent network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional details concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote support experts to give small and midsize companies the best of both worlds: on-premises service technicians when you need them plus the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The response time for on-site service calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service. Learn more details concerning why to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems. To learn more, visit Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network security engineering, high availability it system engineering, server virtualization solutions, plus integration, customization and training for small business programs such as accounting, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects including site moves and massive system migrations, extended projects such as management information software development and support, database software programming and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network administration, or emergency services such as data restoration and virus cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of availability and expandability but that is in addition convenient for customers to migrate to a different service provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure support, and network administration while getting enterprise-class availability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can handle the multi- OS and non- standardized networks typical of smaller companies, and retains ownership of the software in the customer's possession so that moving to a new virtualized system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online support to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of infrastructure products including firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on network security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government mandates for IT information protection and incident reporting.
The scope and depth of Progent's consulting staff bring a powerful set of advantages to organizations wishing to increase the business value of their information system within an affordable budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, in the trenches of network service, executing a wide range of technical tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not only world-class technical capability, but also a support engineer with proven approaches for resolving actual IT problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you are billed only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services delivered during regular working hours. Many support organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with king-size bills for fast fixes. An additional benefit of by-the-minute pricing is that your company are not tempted to allow less critical issues to fester until they become big ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local service firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports given by each consultant to each client. The practice of documenting and organizing support records results in more efficient support and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize independent service providers or who employ in-house support personnel gain when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive.
Learn additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Concord, California company wants to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Online Network Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).