Affordable Computer Tech Support from Microsoft and Cisco Certified Consultants for Businesses in Concord, CA
By delivering professional support when you require it, providing specialized expertise for critical applications, offering high-value services like virtual data center hosting, billing only for services you receive, and charging no setup or retainer fees for standard services, Progent helps your company to increase the business value of your information network and reduce support expenses. Progent appreciates that information system protection, dependability, and efficiency are as critical to small businesses as to large corporations but that small organizations lack the leverage to spend aggressively in information networks and internal service staffs. Progent's fundamental competitive advantage is that no network consulting organization can equal Progent's ability to provide the network support expertise your business requires whenever you require it and at a cost you can afford.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your internal IT support team. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like software programming, business continuity planning, network security audits, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited experts to assist your business to design and execute a sensible cloud computing strategy.

Key Products and Technologies Supported by Progent for Office Networks in Concord, California
Progent's team of world-class consultants offers help for all facets of information systems deployed by companies of any size. Technologies supported by Progent in and around Concord include:

Service Delivery Options Available for Concord, California Businesses
Progent has a selection of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's model for providing network support is based on the Help Desk operational structure familiar to big IT groups. Progent's Contact Center Support Model ensures rapid support, comprehensive service records, consistent follow-through, and strict cost monitoring for an array of network service delivery options that include remote repairs, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service experts can assist customers to analyze and fix hardware and software issues without the expense or time loss of on-premises support calls. The experience of Progent's IT engineers allows them to resolve most network issues rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate urgent situations and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional details concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides onsite technical support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's online support experts to deliver small companies the ideal combination: in-person service professionals when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The response time for in-person support calls is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more concerning how to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses who require prompt and reliable access to an online Contact Center with effective phone assistance, online troubleshooting tools, and enough technical strength for all needed escalation. Since small and midsize businesses typically are constrained by tight information technology budgets and can provide little executive bandwidth for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to ensure that small business computer networks stay up and running. Read more about Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of world-class IT professionals who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, high availability network design, virtualization strategies, plus configuration, customization and training for business software such as accounting, ERP, reporting, CRM, and productivity software. Progent can provide assistance with one-time projects including office relocations and major system upgrades, longer term initiatives such as business reporting application development and customization, relational database software programming and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange and Microsoft SQL in order to provide small businesses with greater levels of reliability, security, and recoverability than is feasible using the class of in-house data center that is practical for the majority of small and midsize companies. Since Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology companies, Progent can save you the investment in building and maintaining the systems needed for world-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and revisions stay updated, security and efficiency is continually monitored, and systems are consistently archived and ready for full and prompt recovery. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of dependability and scalability but that is also easy for customers to transfer to a different service firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow businesses with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and network management while getting world-class availability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can support the multi- OS and loosely standardized environments typical of smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a new virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online support services to help organizations of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Concord, California Small Businesses
Progent's staff size, breadth of information technology expertise, and experience with enterprise network support enable small and midsize companies to avoid the pitfalls associated with excessive reliance on small support organizations or individual consultants.

Working with Progent allows your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network support, smaller businesses often depend excessively on freelance engineers. Although freelance support providers have lower expenses than larger support organizations and can afford to bill apparently smaller fees, individuals are often stretched to far to respond quickly to critical situations. If a freelance engineer is busy with another customer, ill, on vacation, or in class, the lack of replacement personnel may force your business to wait for help in case of an emergency. As your small business grows, network unavailability or difficulties with critical programs become more expensive. The money you believed you were saving on a freelancer can disappear quickly because of lower productivity. Also, when independent consultants confront new problems, the lack of a big engineering group to depend on for advice requires them to learn with the meter running while your business ends up footing the costs for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated IT Issues
    Many smaller service organizations or freelance engineers who concentrate on small company IT consulting may excel at providing connect-the-dots solutions but don't have the background to work efficiently with complicated network infrastructures with mixed platforms, multiple locations, VoIP systems, remote workers, integrated accounting and analytical applications, data-driven web sites, and custom business software. Progent's experience with worldwide enterprises and Progent's extensive team of experts can be valuable to your business because big-company environments are by nature complex, support problems require thorough understanding of in many technical disciplines, and reaching a high degree of stability, reliability, and protection requires industry-proven leading practices.

  • Build a Firm Foundation for Growth
    Small companies often start with an IT system implemented on a shoestring budget. Lacking a solid basis, a series of ad hoc repairs often get tossed on top of a weak foundation. As a company evolves, stability and scalability issues can undermine the productivity of the organization. These networks need thorough assessment, smart strategic planning, and broad-based expertise to upgrade to an IT environment that can provide the solid foundation to meet current business requirements and support future expansion.

  • Work with Solution Consultants, Not Product Vendors
    Smaller businesses need direction and education to work through an ever more complicated array of IT options offered for enabling growth and improving productivity. They do not need an IT engineer or service firm that tries to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent sells consulting and services only. This permits Progent to align consulting services with the real needs of customers. Combining IT consulting and product selling can result in a conflict where the proposed solution is based on a predetermined vendor instead of being based on the actual needs of a customer.

How to Contact Progent
If your Concord, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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