Fast, Affordable Online Network Technical Support for Concord, California Small Companies
For over twenty years, Progent has focused on delivering world-class computer support services to clients who have small-company budgets. Progent has developed a unique service system that features a cost-effective, seamless virtual office network, custom remote repair tools, a large pool of engineers certified in a wide array of technical practice areas, a Help Desk operational structure that maximizes efficiency and ensures follow-up, a global team of remote support experts, on-site support options for the majority of most zip codes in the United States, and a company culture committed to resolving network issues in the shortest time and at the lowest cost to clients.
For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the skills of your internal IT service group. This can save money and help meet schedules for major IT initiatives such as application design and development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can also provide access to certified experts to help your business to plan and execute a sensible cloud computing strategy.
Primary Technologies Serviced by Progent for Businesses in Concord, California
Progent's team of industry certified engineers offers assistance for virtually all aspects of information technology used by companies of all sizes. Areas supported by Progent in and around Concord include:
Support Delivery Alternatives for Concord, California Businesses
Progent has a variety of options for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing network support services is based on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive service records, dependable follow-through, and tight expense control for a range of network support delivery modes that include remote repairs, on-premises support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist clients to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup process for new clients to address urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the support you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's remote network support expertise.
- Onsite Service
Progent provides onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's online service experts to give small and midsize companies the optimal solution: on-premises service professionals when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The wait time for in-person support calls is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more about how to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex issues. To learn more, see Help Desk Services.
- Consulting Expertise
Progent provides small businesses affordable availability of world-class IT professionals who can deliver help with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, fault tolerant network design, server virtualization solutions, plus configuration, customization and training for business applications such as accounting, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as site moves and massive software upgrades, extended initiatives like business reporting application development and support, database application development and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network management, or urgent services such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for vital applications like Exchange and Microsoft SQL in order to provide small companies with greater degrees of availability, security, and recoverability than is feasible using the class of on-site data center that is realistically affordable for most small and midsize companies. Since Progent uses the same facilities that host the gear of some of the planet's biggest IT organizations, Progent can save you the investment in building and maintaining the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and service packs remain current, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for complete and prompt restoration. Find out more concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's production servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to a different service provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit small businesses with mixed networks to save dramatically on the expense of capital equipment, system support, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can support the mixed- OS and loosely standardized environments common with small businesses, and retains ownership of the software in the client's hands so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced remote support services to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure technologies including firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide perspective on network security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory mandates for IT data protection and incident reporting.
The breadth and size of Progent's consulting team offer a unique array of benefits to clients wishing to increase the business value of their IT network within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the front lines of network support, performing a wide variety of IT projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This guarantees that you get not just world-class IT help, but also a consultant with field-tested methods for fixing actual IT problems efficiently.
Find out more details concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no registration fee and asks no retainer for services delivered during normal business hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with king-size bills for quick fixes. Another advantage of granular pricing is that customers will not be tempted to permit less critical problems to stay unaddressed until they become major problems.
Read more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service firms who offer scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to each customer. The practice of detailing and organizing support activity allows more efficient service and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Small companies who utilize independent service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and efficient.
Learn more about Progent's knowledge transfer services.
How to Contact Progent
If your Concord, California business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).