Fast, Affordable Remote Computer Help for Concord, California Small Companies
For more than twenty years, Progent has focused on providing enterprise-quality network support services to customers with small-company IT budgets. Progent has developed a powerful service solution that features a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial pool of engineers accredited in a broad range of IT disciplines, a Call Center operational structure that maximizes efficiency and ensures follow-up, a global group of on-line troubleshooting professionals, on-site support options for the majority of most zip codes in the U.S., and a company ethos committed to fixing technical problems in the least time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the skills of your internal IT support team. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software programming, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations.

Progent can also provide the services of certified consultants to assist your company to design and execute your cloud strategy.

Main Technical Areas Serviced by Progent for Office Networks in Concord, California
Progent's group of world-class experts offers assistance for all facets of information systems deployed by businesses of all sizes. Technologies served by Progent in Concord include:

Support Delivery Options Available for Concord, California Businesses
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for providing network support services is based on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Call Center Support Model promotes rapid response, thorough service records, reliable follow-up, and tight cost control across an array of IT support delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software problems without the cost or delay of on-premises support visits. The experience of Progent's network consultants allows them to handle the majority of network issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time clients to accommodate emergency network problems and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to give small companies the optimal solution: in-person support technicians when you require them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The wait time for in-person service visits is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more concerning why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, refer to Help Desk Services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security engineering, fault tolerant network consulting, server virtualization strategies, plus configuration, customization and support for business software such as accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including office relocations and major system upgrades, extended initiatives such as management information software development and customization, database application programming and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network management, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent can host key business applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is possible using the type of internal data center that is realistically affordable for the majority of small and midsize organizations. Because Progent utilizes the same facilities that host the gear of some of the world's biggest IT companies, Progent can save you the expense of creating and managing the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay current, security and performance is continually tracked, and systems are consistently archived and available for full and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small organization's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition simple for clients to transfer to a different service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit companies with mixed networks to benefit significantly on the costs of capital equipment, infrastructure support, and network management while achieving world-class dependability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered solution, can handle the multi- platform and loosely standardized environments typical of small businesses, and retains ownership of the software in the customer's hands so that moving to a new virtualized host is fast, reliable, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online support services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Concord, California Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with enterprise network support enable small companies to avoid the problems associated with over dependence on small support organizations or freelance consultants.

Teaming with Progent's Experts allows your business to:

  • Prevent Over Dependence on Freelance Consultants
    For IT support, smaller businesses often rely heavily on freelance engineers. Although individual support providers carry lower expenses than more substantial support firms and can afford to bill apparently lower rates, individuals are occasionally unable to respond rapidly to critical problems. If an independent engineer is occupied with different client, sick, on vacation, or in class, the lack of backup staff may require your company to wait for help in case of an emergency. As your small business expands, system unavailability or difficulties with line-of-business applications get more expensive. The dollars you believed you were conserving on a freelancer can be eaten up quickly because of lower output. Also, when independent engineers encounter new problems, the unavailability of a big engineering team to depend on for help forces them to train on the job while your organization ends up with the costs for their continuing training.

  • Have Access to Certified Professionals in Complex Network Issues
    The majority of smaller service firms or freelance consultants focused on small business network consulting may excel at providing routine fixes but don't have the experience to work efficiently with complicated network infrastructures with a variety of platforms, many sites, VoIP implementations, mobile workforces, interconnected accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's experience with global enterprises and Progent's extensive team of specialists can be valuable to your business because big-company networks are by nature complicated, integration problems require in-depth knowledge in many technical disciplines, and reaching a high degree of robustness, reliability, and security requires enterprise-proven leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a tight budget. Lacking a proper architecture, a sequence of improvised fixes commonly get thrown on top of a tenuous structure. As a company evolves, stability and scalability problems can obstruct the success of the business. These networks need thorough evaluation, intelligent strategic analysis, and broad-based expertise to upgrade to a network environment that can provide the reliable basis to handle critical business requirements and ease downstream growth.

  • Work with Solution Consultants, Not Product Resellers
    Small businesses require direction and education to navigate through an increasingly complex array of technology options offered for enabling growth and enhancing productivity. Businesses do not need an IT engineer or support organization that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent provides services exclusively. This permits Progent to match technical services with the real interests of clients. Mixing network consulting and product selling can result in a situation where the recommended solution is built around a predetermined vendor instead of being driven by the true needs of a customer.

Contact Progent
If your Concord, California company needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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