Professional Online Technical Support for Concord, California Small Business Computers from Certified Consultants
Small companies have traditionally been overlooked by major IT service firms. Many small businesses permit themselves to grow excessively reliant on freelance consultants or small consulting organizations who lack the size or extensive skill sets to react promptly or effectively to technical emergencies. Other small businesses turn to mass-market service providers that employ personnel taught to offer standardized solutions to common problems but who are missing the experience and technical scope to handle the diversity of configurations and absence of standards typical of small company IT systems.

Progent's proven approach to providing affordable and successful network support to small companies has made Progent among the most respected Microsoft-certified IT consulting firms in the industry. Progent has delivered remote help to businesses in every state in the country (refer to Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house network service group. Co-sourcing can cut costs and help meet schedules for major projects like application design and development, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations.

Progent can in addition provide the services of certified consultants to help your company to design and implement a sensible cloud strategy.

Core Technical Areas Supported by Progent for Office Networks in Concord, California
Progent provides the support of accredited experts for all aspects of network technology deployed in small organizations. Technologies supported by Progent's consultants include:

Service Delivery Options Available for Concord, California Companies
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, and IT administration. Progent's model for delivering computer support is based on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Support Mechanism promotes rapid support, thorough activity documentation, dependable follow-up, and strict cost control across a range of network support delivery options that include remote repairs, onsite support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix network issues without the expense or delay of on-premises support calls. The experience of Progent's IT engineers makes it possible to resolve most network issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to accommodate emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out additional details concerning Progent's remote network support expertise.

  • Onsite Support
    Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote service experts to deliver small companies the ideal combination: on-premises service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning how and why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems. To learn more, see Help Desk Services.

  • Help Desk Co-management Services
    Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. To learn more, refer to Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly access to enterprise-class consultants who can provide help with critical technologies including Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test products, company-wide network security engineering, high availability network consulting, server virtualization solutions, plus configuration, programming and support for small business applications including accounting, ERP, business analytics, CRM, and office productivity software. Progent can provide assistance with short-term projects such as office relocations and major software upgrades, extended projects like customizing a legacy MRP platform to a current MS Dynamics or Dynamics 365 package, relational database software development and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services like disaster recovery and virus cleanup.

  • Infrastructure Consulting Services for Telecommuters
    Progent can assist small and medium-size companies to design, implement and troubleshoot the infrastructure required for remote workers. Aspects of network infrastructure where Progent's experts can deliver guidance include safe and convenient VPN connections, Virtual Desktop Infrastructure platforms, router configuration, wireless LAN planning and deployment, and robust Internet connections. To learn about Progent's infrastructure consulting services for a remote workforce, visit infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small organization's production servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also simple for customers to migrate to a different support firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit companies with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class reliability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered service, can support the multi- OS and non- standardized networks common with smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online support services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine physical resources along with public clouds. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire threat lifecycle including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Premier security consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of network security and can help with advanced security programs such as SIEM solutions to help enterprises comply with industry standards and government requirements for network data protection and incident reporting.

The scope and depth of Progent's engineering staff offer a unique array of advantages to customers trying to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry background, at the forefront of IT support, performing a broad range of technical projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This means that you get not only expert IT skills, but also a consultant with field-tested methods for repairing real-world network problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for online service and on-premises visits by the minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no sign-up fee and asks no retainer for support services delivered during normal working hours. Many support firms impose large minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with king-size bills for quick repairs. Another advantage of by-the-minute invoicing is that clients will be less inclined to permit incipient problems to stay unaddressed until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every consultant to each customer. The discipline of documenting and archiving service records allows more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who won't let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has few competitors. Small companies who utilize independent consultants or who maintain in-house IT staffs gain when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and productive. Learn additional information about Progent's knowledge transfer services.

Contact Progent
If your Concord, California business wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    SQL Server 2016 offers major enhancements in speed, capacity, data security, high-availability, BOYD support, and built-in analytics and reporting. New features include PolyBase for handling structured and unstructured files simultaneously for data warehousing, Hadoop integration, Row-level Security, Mobile Report Publisher, and seamless management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consulting team can deliver remote and on-premises support to help businesses of any size to implement, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.

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    If you are developing UNIX or Linux software in an environment that has MS Windows-based processors, PCs, and office applications, Progent offers comprehensive network support outsourcing that frees you to focus on your field of high-value expertise without the constant hassle of managing your business network. By using smart network monitoring and by delivering remote and on-site support when your company needs it, Progent represents an affordable alternative for supporting an IT system that provides high dependability, security, and performance. Progent's UNIX/Linux developer assistance offerings feature full-service network support outsourcing, virtual infrastructure, remote and in-person support and troubleshooting, network monitoring, and Help Desk Call Center outsourcing.

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    Progent offers the expertise of BlackBerry-premier experts who can assist small businesses to plan, administer, and troubleshoot BlackBerry solutions affordably and effectively, eliminating the requirement for an internal BlackBerry expert and reducing the expense and hassle of maintaining a mobile workgroup. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-premier experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security engineers. This breadth of expertise, combined with Progent's efficient online service delivery model, provides small and mid-size companies a cost-effective option for incorporating BlackBerry technology productively into their IT network.

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    DoubleTake/Carbonite Software offers a selection of tools designed to provide small and midsize businesses a variety of cost-effective alternatives for replicating and recovering vital workloads such as Microsoft Exchange, SQL Server, RIM Blackberry, and SharePoint. Progent's business continuity planning consultants have extensive backgrounds incorporating DoubleTake/Carbonite products into small business IT networks to achieve a high level of availability and business continuity readiness at a budget-friendly cost.

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    Progent's support services for patch management provide organizations of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, peripherals {like printers and scanners, network infrastructure appliances like switches and Wi-Fi access points, and Internet-of-Things devices like sensors and health monitors.

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    Stealth intrusion checking is a key component of any overall network security strategy. Progent's security professionals can perform extensive penetration checks without the awareness of your company's internal network support staff. Unannounced penetration testing uncovers whether current security monitoring tools such as intrusion incident warnings and event history analysis are properly set up and consistently observed. Progent can implement ongoing autonomous penetration testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, stolen credentials, skipped patches, and dangerous product defaults can be chained together by threat actors into the multi-front attacks common to the latest strains of ransomware.

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    ProSight Data Protection Services ECHO offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data.

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    VMware's NSX virtual network platform allows you to create complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and managed with a high level of automation regardless of the hardware used by the basic IP network. VMware Site Recovery Manager supports programmatic recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly restore the entire virtualized network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help your organization to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.

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    Progent's Technical Response Center provides national remote troubleshooting for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified support professionals provide telephone support and online direct computer connection to troubleshoot and resolve technical problems quickly and affordably. The scope of technical expertise available from Progent's staff of nationwide support professionals makes it possible to escalate even the toughest problems to competent experts as required.

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