Low-cost Computer Support from Microsoft premier Professionals for Companies in Concord, CA
By delivering world-class support when you require it, providing specialized knowledge for key business applications, offering high-value services like virtual server hosting, invoicing only for help delivered, and requiring no sign-up fees or retainers for standard services, Progent helps your company to maximize the business value of your It system and cut service costs. Progent understands that network protection, reliability, and performance are just as important to small businesses as to major corporations but that smaller companies don't have the leverage to spend heavily in computer networks and internal service staffs. Progent's basic competitive advantage is that no network consulting firm can equal Progent's capability to deliver the network support expertise your business requires whenever you require it and at a cost you can afford.
For larger businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal IT support group. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations.
Progent can also offer access to accredited consultants to assist your company to plan and execute your cloud strategy.
Primary Technologies Serviced by Progent for Concord, California Businesses
A Microsoft-certified Partner consulting company with a large team of Cisco Premier CCIE networking experts and Apple Computer certified consultants, Progent offers urgent assistance and low-cost remote consulting to Concord, CA companies for a wide range of computer technologies such as:
Service Delivery Alternatives Available for Concord, California Businesses
Progent has a variety of options for providing small and midsize businesses with affordable IT services for technical support, system architecture, and IT administration. Progent's model for providing computer support services is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive activity records, reliable follow-through, and strict cost control for an array of IT service delivery alternatives that include remote troubleshooting, onsite support, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers allows them to resolve most IT problems rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration procedure for first-time clients to address emergency network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out additional information about Progent's remote network support expertise.
- On-site Service
Progent offers on-site computer support for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online support engineers to deliver small and midsize businesses the optimal solution: in-person service professionals when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application developers. The response time for in-person service calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning why to register for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, see Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's roster of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, see Progentís Help Desk sharing services.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can deliver help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network security engineering, high availability it system engineering, virtualization strategies, plus integration, customization and training for small business software such as financials, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can help with one-time projects such as site moves and major system migrations, longer term projects such as upgrading a legacy MRP system to a current MS Dynamics 365 solution, database software programming and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system administration, or emergency response such as data restoration and malware removal.
- Network Infrastructure Support Services for Teleworkers
Progent can help small and medium-size businesses to plan, deploy and debug the infrastructure to support offsite workers. Areas of infrastructure for which Progent's consultants can provide guidance include safe and efficient VPN connections, VDI desktop software, router configuration, Wi-Fi LAN design and deployment, and robust Internet connectivity. For details about Progent's infrastructure consulting expertise for telecommuters, visit network infrastructure support services for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition simple for customers to migrate to another service provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit companies with multi-vendor environments to save dramatically on the expense of capital equipment, system support, and network management while getting enterprise-class availability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can support the multi- OS and loosely standardized networks typical of small companies, and keeps ownership of the software in the customer's hands so that migrating to a different virtual host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert online support services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat progression including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of network technologies such as firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of network protection and can help with advanced security projects like SIEM solutions to help companies meet industry guidelines and government requirements for network information protection and reporting.
The breadth and size of Progent's engineering staff bring a powerful array of benefits to companies trying to increase the productivity of their information network within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, at the front lines of IT support, performing a broad range of IT projects for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This ensures that you get not only expert technical skills, but also a support engineer with field-tested methods for solving actual IT problems quickly.
Read more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during regular working hours. Many support firms demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates big bills for quick fixes. An additional advantage of by-the-minute invoicing is that clients are not inclined to allow incipient problems to fester until they become big problems.
Read more about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by every staff member to every client. The discipline of detailing and organizing support activity allows more efficient service and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Small businesses who work with freelance consultants or who maintain in-house IT personnel gain when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
Learn more concerning Progent's knowledge transfer services.
In case your Concord, California company wants to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Online Technical Support
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).