Quick, Affordable Remote Network Assistance for Concord, California Small Businesses
For more than two decades, Progent has specialized in delivering world-class IT support to customers with small-company IT budgets. Progent has built a unique support system that features a streamlined, seamless virtual office infrastructure, sophisticated remote troubleshooting tools, a substantial team of consultants accredited in a wide range of technical disciplines, a Help Desk Call Center service model that maximizes efficiency and ensures follow-through, a worldwide group of on-line support experts, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving network problems in the shortest time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT service team. This can reduce expenses and help meet schedules for big IT initiatives such as application development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations.
Progent can in addition offer the services of certified consultants to assist your business to plan and implement a sensible cloud strategy.
Main Practice Areas Serviced by Progent for Concord, California Businesses
A Microsoft-certified Partner computer support company that maintains a world-class group of Cisco CCIE network experts and Apple certified engineers, Progent offers urgent troubleshooting and low-cost online consulting to Concord, CA companies for a wide array of computer technologies such as:
Support Delivery Alternatives for Concord, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing network support is based on the Call Center operational structure familiar to big IT support groups. Progent's Contact Center Support Mechanism promotes fast support, comprehensive service documentation, consistent follow-through, and strict cost monitoring for a range of network service delivery modes that include online repairs, in-person help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can assist customers to analyze and fix network issues without the expense or time loss of on-premises support visits. The background of Progent's IT consultants allows them to resolve the majority of IT issues quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new clients to address emergency situations and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn additional details about Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent provides on-site technical support for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support experts to give small and midsize companies the optimal solution: in-person service professionals when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application programmers. The response time for in-person service visits is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details concerning why to sign up for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues. For details, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, fault tolerant it system engineering, virtualization strategies, plus configuration, customization and training for small business software including financials, ERP and MRP, reporting, CRM, and productivity packages. Progent can help with one-time projects including site relocations and major software upgrades, extended projects such as management analytics application development and support, relational database application programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as disaster recovery and virus cleanup.
- Application Hosting
Progent can host vital business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with higher degrees of availability, protection, and recoverability than is possible with the class of internal data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the gear of some of the world's largest information technology organizations, Progent can eliminate the cost of creating and maintaining the systems needed for world-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs remain current, security and efficiency is continually monitored, and systems are regularly archived and available for complete and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the top level of dependability and extensibility but that is also easy for clients to migrate to another service firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system support, and network management while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed solution, can support the mixed- OS and loosely standardized networks typical of smaller companies, and retains control of the software licenses in the client's possession so that moving to a new virtual host is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert remote consulting to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Concord, California Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise network support enable small and midsize businesses to sidestep the problems related to over dependence on thinly staffed service organizations or individual engineers.
Teaming with Progent allows your small business to:
- Avoid Excessive Reliance on Individual Support Consultants
For IT support, smaller businesses often rely excessively on freelance engineers. Though individual support providers carry lower overhead than larger support organizations and can typically charge nominally smaller rates, individuals are often spread too thin to respond rapidly to urgent network problems. If an independent engineer is busy with different customer, sick, on travelling, or in class, the absence of replacement personnel may require your business to wait for assistance during an emergency. As your small business expands, system downtime or difficulties with critical programs become more expensive. The money you thought you were saving on an independent consultant can evaporate fast because of lower productivity. Also, when independent engineers confront unfamiliar problems, the unavailability of a big engineering group to count on for assistance forces them to train in place while your business ends up footing the bill for their continuing education.
- Gain Access to Expertise in Sophisticated Network Solutions
The majority of small service firms or independent engineers specializing in small business network consulting may excel at providing connect-the-dots fixes but don't have the background to deal efficiently with complex network environments that have a variety of operating systems, multiple locations, VoIP implementations, remote clients, integrated accounting and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive team of specialists can be valuable to your business because enterprise environments are characteristically complicated, integration issues demand in-depth knowledge in numerous technical disciplines, and reaching a high degree of robustness, reliability, and protection requires enterprise-tested leading practices.
- Create a Firm Foundation for Growth
Small companies often start with a network implemented on a tight budget. Lacking a proper architecture, a series of improvised fixes commonly get thrown on top of a tenuous structure. As a company grows, stability and expandability issues can undermine the success of the business. Such networks need thorough assessment, smart strategic analysis, and broad-based experience to upgrade to an IT environment that will act as the reliable basis to meet current business requirements and ease future expansion.
- Work with Solution Consultants, Not Resellers
Small companies require guidance and education to navigate through an increasingly complex array of technology alternatives offered for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or service firm that attempts to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services only. This allows Progent to align consulting support with the genuine interests of clients. Mixing IT support and product reselling can result in a conflict where the recommended solution is built around a preselected vendor instead of being driven by the actual needs of a customer.
How to Contact Progent
If your Concord, California business wants to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Assistance
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).