Affordable Computer Support from Microsoft premier Professionals for Companies in Concord, CA
By offering world-class support whenever you need it, making available specialized knowledge for key applications, providing high-value services like virtual server hosting, invoicing only for help you receive, and charging no sign-up or retainer fees for standard services, Progent helps your company to increase the competitive value of your information network and minimize service costs. Progent recognizes that network security, dependability, and performance are as important to small companies as to major corporations but that smaller organizations don't have the leverage to spend heavily in information technology and internal support staffs. Progent's fundamental value proposition is that no network support organization can equal Progent's capability to deliver the IT support expertise your business needs when you need it and at a cost you can justify.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the skills of your internal IT support staff. This can save money and minimize technical risks for major IT initiatives like application development, business continuity preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to certified experts to assist your business to design and implement a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent for Business Networks in Concord, California
Progent's group of world-class engineers provides support for all aspects of information systems deployed by businesses of any size. Practice areas supported by Progent in and around Concord include:

Support Delivery Alternatives for Concord, California Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, consulting, and network administration. Progent's model for providing IT support services is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Support Model ensures rapid support, thorough activity records, consistent follow-up, and strict cost monitoring for an array of IT support delivery modes that include online repairs, on-premises help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help clients to analyze and fix network issues without the expense or delay of in-person support calls. The background of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time clients to address urgent network problems and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides onsite technical assistance for signed-up customers in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to give small companies the optimal solution: on-premises service professionals when you need them as well as the remote help of Progent's seasoned team of network consultants, security specialists, and business application programmers. The response time for in-person service visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details concerning how to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues. For details, refer to Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting. To learn more, see Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small businesses affordable availability of world-class IT professionals who can provide help with critical products and technologies such as Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network security consulting, high availability network consulting, server virtualization solutions, plus integration, customization and training for business applications such as accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with one-shot projects such as office moves and major system upgrades, longer term initiatives like upgrading a legacy MRP system to a modern Microsoft Dynamics 365 solution, relational database software programming and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like data restoration and virus removal.

  • Infrastructure Expertise for Telecommuters
    Progent can assist small and medium-size companies to design, configure and troubleshoot the infrastructure needed to support at-home workers. Areas of network infrastructure for which Progent's experts offer guidance include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi LAN planning and implementation, and robust Internet access. For information about Progent's network infrastructure consulting expertise for telecommuters, see network infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is in addition convenient for clients to migrate to a different service firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtualization techniques that permit companies with mixed environments to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving world-class dependability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the multi- platform and non- standardized networks common with smaller companies, and keeps ownership of the software in the client's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote support services to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize local resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Concord, California Small Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with enterprise IT support enable small businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed service organizations or independent engineers.

Teaming with Progent enables your small business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT services, smaller companies sometimes depend heavily on individual engineers. Though freelance service providers carry lower expenses than more substantial IT service organizations and can typically charge apparently smaller fees, they are sometimes too busy to react quickly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the lack of replacement staff may require your company to go without help during an emergency. As your company expands, network unavailability or difficulties with critical programs become more costly. The dollars you believed you were saving on an independent consultant can evaporate quickly because of lost productivity. In addition, when freelance consultants encounter new problems, the lack of a large engineering group to fall back on for help forces them to train on the job while your organization winds up footing the bill for their continuing education.

  • Gain Access to Experts in Complex IT Issues
    The majority of small support firms or freelance consultants specializing in small business IT consulting are capable of delivering routine fixes but lack the experience to deal efficiently with complex IT configurations with a variety of operating systems, numerous sites, VoIP systems, remote workers, interconnected accounting and analytical software, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large team of specialists can benefit your small business because big-company environments are characteristically complicated, support problems require in-depth understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and security requires enterprise-proven processes.

  • Create a Firm Foundation for Growth
    Small companies often start with a network cobbled together on a tight budget. Lacking a solid basis, a sequence of band-aid repairs often get thrown onto of a weak foundation. As a company grows, stability and scalability problems can obstruct the productivity of the business. These environments require proper assessment, smart strategic planning, and in-depth expertise to upgrade to a network environment that will provide the reliable foundation to handle current business requirements and support downstream growth.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies require guidance and education to navigate through an increasingly complex array of technology options available for enabling business growth and enhancing efficiency. They do not need a network engineer or service firm that attempts to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This permits Progent to match technical support with the real interests of clients. Mixing IT consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined technology instead of being based on the actual requirements of a small business.

Get in Touch with Progent
If your Concord, California company wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Cisco-certified VoIP phone and video IP phone experts can assist your business to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, formerly named CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's consultants can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP gateways, installing Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco SRST systems for high availability.

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    Operations Manager Remote Technical Support

    Small to mid-sized businesses can now get all the advantages of System Center Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco certified IT support experts. With Progent's affordably priced network service packages, mid-size businesses can select a simple co-sourcing package built around Microsoft Operations Manager with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package. Progent offers expertise in Operations Manager to provide small company networks enterprise-class reliability, protection and performance.

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    Progent's computer outsourcing support offerings for small companies include designing Windows XP, .NET, and BackOffice systems, coordinating migrations Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-site troubleshooting, resolving chronic integration problems, and creating a company-wide security plan. Progent can help you maximize network reliability and throughput via zero-downtime technologies, redundant network topology, and proactive server monitoring. Progent also offers project management assistance for major migrations and can assist with needs assessment, product identification, bill of materials development, vendor selection, purchasing coordination, and full documentation. Progent's computer outsourcing help also includes training for office productivity programs such as Microsoft Office XP.

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    Engineers NetApp Disaster Recovery

    NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering with continual replication to deliver fast, zero RPO disaster recovery between sites located as far as 185 miles (300km) apart. Progent's team of veteran IT experts can help you to plan, deploy, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that meets your functional needs and budget. Progent can ensure you adhere to best practices for configuring your MetroCluster solution by delivering guidance with procedures such as assigning disk pools and shelf IDs, determining plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your peered clusters, and verifying your DR solution to prove adherence with industry standards and government requirements.

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