Concord, CA Remote Support from Certified Network Troubleshooting Consultants
Progent's computer network tech support services can provide your Concord, CA business affordable and dependable support from Microsoft and Cisco certified network experts. By providing network support help when you need it, providing specialized knowledge for mission-critical applications, delivering unique services such as automated server monitoring, and charging only for services you use, Progent gives your Concord, California company an affordable solution for maximizing the productivity of small-scale business information systems. Whether you have an onsite system, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for organizations to create and support a robust and secure information network and to benefit from fast availability of the seasoned help typically restricted to businesses who are able to afford a sizeable internal information technology staff.
For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the skills of your internal IT service staff. This can save money and help meet schedules for major projects such as software design and development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can also offer the services of accredited experts to help your business to plan and implement your cloud strategy.
Core IT Areas Serviced by Progent for Businesses in Concord, California
Progent's team of world-class support professionals provides assistance for all aspects of information systems used by companies of any size. Technologies supported by Progent in Concord include:
Support Delivery Options Available for Concord, California Companies
Progent offers a variety of options for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, and IT management. Progent's model for delivering network support services is built on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid support, thorough activity records, dependable follow-up, and tight expense control for a range of IT support delivery alternatives that include remote troubleshooting, in-person support, and high-end consulting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can assist customers to analyze and repair network issues without the expense or delay of on-premises support calls. The background of Progent's network engineers allows them to handle most network issues rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to address urgent network problems and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's remote computer support services.
- Onsite Support
Progent provides on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to give small businesses the ideal combination: on-premises service technicians when you need them plus the remote expertise of Progent's seasoned team of network engineers, security specialists, and business application developers. The wait time for on-site support calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more about how to sign up for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems. for more information, see Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and reporting. To learn more, see Progentís Help Desk Co-management services.
- Consulting Expertise
Progent offers small companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, high availability network consulting, virtualization solutions, plus configuration, customization and support for business software including accounting, operations, reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects including office relocations and massive software migrations, extended projects like upgrading an older MRP system to a current MS Dynamics 365 package, database software development and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system management, or urgent services such as data restoration and virus cleanup.
- Network Infrastructure Support Services for Telecommuters
Progent can help small and medium-size companies to plan, configure and troubleshoot the network infrastructure needed to support telecommuters. Aspects of infrastructure for which Progent's consultants offer guidance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi LAN design and implementation, and reliable Internet connections. To learn about Progent's network infrastructure expertise for at-home workers, refer to infrastructure expertise for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is also simple for customers to transfer to another support provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtualization technologies that allow small businesses with multi-vendor networks to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can support the multi- platform and non- standardized environments common with small companies, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online consulting to help companies of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Concord, California Businesses
Progent's size, breadth of technical expertise, and familiarity with enterprise IT consulting enable small and midsize businesses to sidestep the pitfalls related to over dependence on thinly staffed support firms or individual engineers.
Working with Progent allows your small business to:
- Avoid Excessive Dependence on Freelance Consultants
For network services, small companies often depend heavily on independent engineers. Though individual service engineers carry lower overhead than more substantial IT service firms and can typically bill apparently smaller fees, freelancers are often too overworked to react rapidly to critical situations. If a freelance engineer is busy with different client, ill, on travelling, or in class, the absence of replacement personnel may require your company to go without assistance during a crisis. As your small business grows, network unavailability or difficulties with line-of-business applications get more costly. The money you believed you were conserving on a freelancer can be eaten up quickly due to lost output. In addition, when independent engineers confront unfamiliar problems, the unavailability of a large engineering group to count on for help requires them to train on the job while your company ends up footing the costs for their continuing education.
- Gain Access to Expertise in Advanced Information Technology Solutions
The majority of smaller service organizations or freelance consultants focused on small business network consulting may excel at delivering connect-the-dots fixes but lack the background to work cost-effectively with complex network environments with a variety of platforms, multiple offices, Voice over IP systems, mobile workforces, interconnected accounting and operational software, data-driven web sites, and specialized business software. Progent's experience with global companies and Progent's large staff of experts can benefit your company because big-company networks are by nature complicated, support problems require in-depth understanding of in numerous technical areas, and reaching a high degree of stability, availability, and protection requires enterprise-proven processes.
- Build a Solid Foundation for Growth
Small companies typically begin with an IT system implemented on a tight budget. Lacking a carefully designed basis, a series of band-aid repairs often get tossed onto of a marginal foundation. As a company grows, stability and expandability issues can undermine the productivity of the business. These environments require proper evaluation, intelligent strategic planning, and broad-based expertise to upgrade to an IT infrastructure that can act as the reliable foundation to meet current business requirements and support future growth.
- Work with Solution Providers, Not Resellers
Small companies require guidance and insight to work through an ever more complex array of technology options offered for accelerating business growth and improving productivity. They do not need an IT consultant or support organization that tries to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise exclusively. This allows Progent to align consulting services with the real needs of customers. Combining IT consulting and product selling can result in a situation where the proposed solution is based on a predetermined technology rather than being based on the true needs of a customer.
Get in Touch with Progent
If your Concord, California company needs to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Help
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).