Immediate, Low-cost Remote Computer Network Help for Concord, California Small Companies
For over two decades, Progent has specialized in providing enterprise-class computer support to customers with small-business budgets. Progent has built a powerful service solution that features a low-overhead, seamless virtual office infrastructure, sophisticated online repair technology, a substantial pool of consultants accredited in a broad array of technical practice areas, a Call Center service structure that promotes efficiency and guarantees follow-through, a worldwide group of remote service professionals, in-person support availability for the majority of most zip codes in the U.S., and a company culture focused on solving technical issues in the shortest time and at the least cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network service staff. This can cut costs and minimize technical risks for big IT initiatives such as application development, business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer access to certified experts to assist your company to plan and execute your cloud strategy.
Core Products and Technologies Serviced by Progent for Office Networks in Concord, California
Progent's team of certified engineers provides assistance for virtually all facets of network systems found in businesses of all sizes. Practice areas supported by Progent in and around Concord include:
Support Delivery Options Available for Concord, California Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, and network administration. Progent's model for delivering IT support services is based on the Help Desk structure common to big IT support organizations. Progent's Help Desk Call Center Support Model ensures fast response, comprehensive activity records, consistent follow-through, and strict expense monitoring for an array of IT support delivery options that include remote repairs, onsite support, and high-end consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can assist customers to troubleshoot and repair network problems without the expense or time loss of on-premises service calls. The experience of Progent's IT engineers makes it possible to handle most network issues quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based signup process for new customers to accommodate emergency network problems and Progent bills by the minute with no startup fees or time minimums, so you pay only for the help you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more details concerning Progent's remote computer troubleshooting services.
- Onsite Service
Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to deliver small businesses the best of both worlds: hands-on service technicians when you need them as well as the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business software developers. The wait time for on-site service calls is usually under one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more concerning how to register for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. For details, visit Help Desk Services.
- IT Consulting Expertise
Progent provides small companies affordable availability of world-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network protection consulting, fault tolerant it system engineering, virtual server solutions, plus integration, customization and training for business applications including accounting, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as office moves and major software upgrades, longer term initiatives such as management information application development and customization, database application programming and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is in addition simple for clients to transfer to another service firm or to move internally if your situation warrants it. Progent's Private Cloud hosting service is built around mature virtualization technologies that allow companies with mixed environments to save dramatically on the costs of hardware, infrastructure support, and network management while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can support the multi- OS and non- standardized environments typical of small companies, and retains control of the software in the customer's hands so that moving to a new virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide advanced online support services to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to provide web-based management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of network technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a business-wide perspective on network security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government regulations for network information security and reporting.
The breadth and size of Progent's engineering staff offer a unique array of benefits to organizations wishing to maximize the productivity of their IT network within a reasonable budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, in the trenches of network support, performing a broad range of technical projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This means that you get not only world-class technical capability, but also a consultant with proven approaches for repairing actual IT problems rapidly.
Learn more about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person help per minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no registration fee and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids big invoices for quick solutions. Another advantage of by-the-minute invoicing is that your company are not inclined to allow minor issues to fester until they become big ones.
Find out more about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation given by every staff member to every customer. The discipline of detailing and organizing service records results in more efficient service and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Small companies who utilize independent service providers or who employ in-house IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and productive.
Read additional information about Progent's knowledge transfer services.
In case your Concord, California business needs to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).