Immediate, Low-cost Remote Computer Network Support for Concord, California Small Companies
For over twenty years, Progent has focused on delivering world-class computer support to customers who have small-company IT budgets. Progent has developed a unique support solution that features a low-overhead, seamless virtual office network, sophisticated remote repair technology, a substantial team of consultants certified in a broad range of technical disciplines, a Help Desk service model that promotes responsiveness and ensures follow-through, a global group of remote service experts, in-person support options for the majority of most zip codes in the United States, and a corporate ethos focused on solving network issues in the least time and at the least cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the skills of your internal IT support personnel. This can cut costs and help meet schedules for big IT initiatives such as application development, business continuity planning, network security evaluations, office consolidations, or technology migrations.

Progent can also offer access to certified consultants to assist your company to plan and implement a sensible cloud strategy.

Key Products and Technologies Supported by Progent for Business Networks in Concord, California
Progent's team of certified engineers offers support for all aspects of network technology deployed by businesses of any size. Technologies supported by Progent in Concord include:

Service Delivery Options for Concord, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering network support services is based on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Service Mechanism promotes fast response, thorough service documentation, reliable follow-through, and tight cost control for an array of IT service delivery options that include online repairs, on-premises support, high-end consulting, as well as server hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and fix hardware and software problems without the cost or delay of on-premises service visits. The experience of Progent's IT engineers allows them to handle the majority of IT issues quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration procedure for first-time clients to address urgent network problems and Progent bills by the minute with no startup fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides onsite computer support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to give small and midsize companies the ideal combination: onsite service professionals when you require them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The wait time for on-site service visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more about how to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize businesses who need prompt and dependable access to an online Help Desk with effective telephone assistance, online troubleshooting capability, and enough technical depth for full escalation. Because small and midsize businesses usually are constrained by limited information technology funds and can provide little executive bandwidth for handling IT support, Progent's Help Desk Call Center Services can be the most efficient option to ensure that business computer networks stay up and running. Learn more details concerning Progent's Help Desk services.

  • Consulting Services
    Progent provides small companies affordable access to enterprise-class consultants who can provide help with vital technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, non-stop network consulting, virtual server strategies, plus integration, programming and support for small business applications including financials, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects including site relocations and major system upgrades, extended projects such as business information software development and customization, relational database software programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network administration, or emergency services like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and SQL Server in order to provide small companies with greater degrees of dependability, protection, and performance than is possible with the type of on-site data center that is practical for the majority of small and midsize businesses. Because Progent uses the same data centers that host the equipment of many of the world's biggest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure required for enterprise-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also ensure that patches and service packs remain updated, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and available for full and prompt recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for all of a small company's production servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is also simple for customers to transfer to a different support firm or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while getting world-class reliability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can support the mixed- platform and loosely standardized networks common with small businesses, and keeps control of the software licenses in the customer's possession so that moving to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote consulting support to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize on-premises IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Concord, California Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with enterprise IT consulting enable small businesses to sidestep the problems associated with over dependence on small service firms or independent engineers.

Teaming with Progent enables your company to:

  • Prevent Over Dependence on Freelance Consultants
    For network support, smaller businesses often rely heavily on independent consultants. Though freelance service providers have lower expenses than larger support firms and can afford to bill nominally smaller rates, they are sometimes too busy to react rapidly to urgent network problems. If a freelance engineer is occupied with another customer, ill, on vacation, or in training, the absence of backup personnel may require your business to wait for assistance in case of a crisis. The more your small business grows, system downtime or difficulties with critical programs get more expensive. The dollars you thought you were saving on an independent consultant can be eaten up fast due to lower output. In addition, when freelance engineers confront new technologies, the lack of a big engineering group to count on for advice requires them to train on the job while your company ends up footing the bill for their continuing education.

  • Have Access to Certified Professionals in Sophisticated IT Solutions
    Many small support firms or independent engineers specializing in small company IT consulting are capable of providing connect-the-dots solutions but lack the experience to deal efficiently with complex IT environments that have mixed platforms, numerous sites, Voice over IP systems, remote clients, integrated accounting and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive team of specialists can benefit your business because enterprise networks are inherently complex, integration problems demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and protection requires enterprise-tested best practices.

  • Build a Firm Basis for Seamless Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Without a proper architecture, a series of band-aid repairs commonly get tossed on top of a marginal foundation. As a company grows, stability and expandability problems can hinder the success of the organization. Such environments require proper assessment, smart business planning, and in-depth expertise to upgrade to an IT environment that will provide the reliable foundation to meet current business needs and ease future expansion.

  • Partner with Solution Consultants, Not Product Vendors
    Smaller companies require direction and insight to work through an ever more complicated array of IT alternatives available for accelerating business growth and enhancing efficiency. They do not need an IT engineer or service organization that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to align technical services with the real interests of clients. Combining network consulting and product selling can result in a situation where the proposed solution is based on a preselected vendor instead of being driven by the true requirements of a small business.

Get in Touch with Progent
If your Concord, California business needs to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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