Fast, Low-cost Remote Computer Network Assistance for Concord, California Small Companies
For over twenty years, Progent has specialized in delivering enterprise-class computer support services to customers who have small-company budgets. Progent has built a powerful service solution that includes a cost-effective, seamless virtual office network, custom online troubleshooting technology, a large team of consultants accredited in a broad array of technical disciplines, a Help Desk Call Center service structure that promotes responsiveness and ensures follow-through, a global team of remote troubleshooting professionals, on-site support options for the majority of most zip codes in the U.S., and a corporate culture focused on resolving network problems in the least time and at the lowest cost to clients.
For larger companies, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal network service personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as software programming, business continuity planning, security evaluations, office consolidations, or technology migrations.
Progent can in addition provide the services of certified consultants to help your business to design and execute your cloud computing strategy.
Key IT Areas Supported by Progent for Businesses in Concord, California
Progent offers the services of accredited consultants for all facets of business network technology deployed in small organizations. Products and technologies supported by Progent include:
Support Delivery Options Available for Concord, California Companies
Progent offers a selection of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, and IT administration. Progent's paradigm for delivering network support is built on the Help Desk operational structure common to big IT support organizations. Progent's Help Desk Support Mechanism ensures fast support, comprehensive activity records, reliable follow-up, and strict expense monitoring across a range of network service delivery modes that include remote troubleshooting, onsite help, and high-end consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progent's Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can assist customers to troubleshoot and fix network issues without the expense or delay of on-premises support visits. The experience of Progent's IT consultants makes it possible to handle most IT problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration process for new customers to address urgent network problems and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out more information about Progent's online computer troubleshooting services.
- Onsite Service
Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: on-premises support technicians when you require them as well as the remote help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for in-person support visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details about why to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems. To learn more, visit Online Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics. For details, refer to Progent's Help Desk sharing services.
- Consulting Expertise
Progent offers small and midsize companies affordable access to enterprise-class consultants who can provide help with vital products and technologies including Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test products, company-wide network security engineering, fault tolerant network consulting, virtual server solutions, plus integration, customization and training for business software such as accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and massive software migrations, extended initiatives such as customizing an older ERP platform to a modern MS Dynamics or Dynamics 365 solution, relational database application programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency response such as disaster recovery and virus removal.
- Infrastructure Consulting Services for an At-Home Workforce
Progent can help small and mid-size businesses to design, set up and debug the network infrastructure needed to support teleworkers. Areas of network infrastructure for which Progent's consultants can deliver support include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN design and implementation, and robust Internet connectivity. To find out about Progent's infrastructure expertise for remote workers, go to network infrastructure consulting services for an at-home workforce.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for all of a small company's production servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is in addition easy for customers to transfer to a different support provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit companies with mixed networks to save significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class availability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can handle the multi- platform and loosely standardized environments common with small businesses, and keeps control of the software in the client's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers advanced online consulting services to help businesses of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine physical resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of network products such as firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a company-wide view of network protection and can assist with advanced security projects such as SIEM solutions to help companies meet industry standards and statutory requirements for IT information protection and incident reporting.
The scope and depth of Progent's consulting staff offer a powerful array of benefits to clients trying to maximize the productivity of their IT network within a reasonable budget. These advantages include:
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, in the trenches of IT service, performing a wide variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not only expert technical help, but also a consultant with field-tested methods for fixing actual IT problems quickly.
Read more details concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you are charged just for received services. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for services delivered during normal business hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids major invoices for quick fixes. Another advantage of by-the-minute billing is that clients will not be tempted to permit minor problems to fester until they grow into big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation given by each consultant to every customer. The discipline of detailing and organizing support activity allows more effective service and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small businesses who utilize independent consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.
Find out more about Progent's knowledge transfer services.
Get in Touch with Progent
If your Concord, California business needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Help
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).