Affordable Network Tech Support from Microsoft certified Experts for Businesses in Concord, CA
By offering world-class support whenever you need it, making available specialized knowledge for critical applications, providing high-value services like virtual server hosting, invoicing solely for services delivered, and charging no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your It network and reduce service expenses. Progent recognizes that network security, reliability, and performance are just as critical to small companies as to large enterprises but that smaller companies don't have the leverage to spend aggressively in computer technology and in-house service staffs. Progent's fundamental competitive advantage is that no IT support firm can equal Progent's ability to deliver the IT support your business requires whenever you need it and at prices you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the subject matter expertise of your internal IT service staff. This can reduce expenses and help meet schedules for big projects such as application development, business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can in addition provide access to accredited experts to assist your business to plan and execute your cloud strategy.

Popular Areas of Expertise Supported by Progent for Companies in Concord, California
Progent's national group of industry certified consultants offers support for all aspects of information technology found in companies of all sizes. Practice areas served by Progent in Concord include:

Support Delivery Options for Concord, California Businesses
Progent offers a selection of options for providing small companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and network administration. Progent's model for delivering network support services is based on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, comprehensive activity documentation, dependable follow-through, and strict cost control for an array of network service delivery modes that include online repairs, on-premises help, top-level consulting, as well as server hosting.

  • Remote Service
    Progent’s Technical Response Center provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help customers to troubleshoot and repair network issues without the expense or time loss of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to handle most network issues quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out more information concerning Progent's remote computer support services.

  • On-site Service
    Progent offers on-site technical assistance for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online service engineers to deliver small and midsize businesses the best of both worlds: onsite service technicians when you need them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business software developers. The wait time for in-person support visits is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details about how and why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for all companies who require fast and reliable support from a professional Contact Center with effective phone assistance, remote repair capability, and enough technical depth for all needed escalation. Because small and midsize companies usually have limited information technology budgets and can spare scant executive attention for handling IT support tasks, Progent's Helpdesk Services can be the most cost-effective option to ensure that small business information networks are always up and running. Learn more details concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small companies affordable availability of world-class IT professionals who can deliver help with vital products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, high availability network design, virtual server strategies, plus integration, customization and support for business software such as accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects including office moves and major software upgrades, longer term initiatives like business analytics application development and support, database application development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with greater levels of availability, security, and performance than is possible using the type of on-site data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same data centers that support the gear of many of the planet's biggest information technology companies, Progent can save you the investment in creating and managing the infrastructure required for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is constantly tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for all of a small company's servers in an environment that not only provides the highest level of dependability and extensibility but that is also convenient for customers to transfer to another support firm or to move internally if your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit small businesses with mixed networks to benefit dramatically on the expense of hardware, system support, and network administration while achieving world-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can handle the mixed- platform and non- standardized networks typical of small companies, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtual host is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online support services to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Concord, California Small Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with enterprise network support enable small companies to sidestep the problems related to excessive dependence on thinly staffed support firms or freelance consultants.

Working with Progent's Experts enables your company to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network services, small companies often depend heavily on individual engineers. Although freelance service providers have lower overhead than more substantial IT service organizations and can afford to charge apparently smaller fees, individuals are frequently spread too thin to respond rapidly to critical problems. If an independent consultant is occupied with different client, ill, on travelling, or in class, the absence of backup staff may require your business to go without help in case of a crisis. The more your small business expands, system downtime or difficulties with line-of-business applications get more costly. The money you thought you were saving on a freelancer can evaporate fast because of lost productivity. In addition, when independent engineers encounter unfamiliar technologies, the lack of a large consulting group to fall back on for advice requires them to learn on the job while your business winds up footing the costs for their ongoing training.

  • Have Access to Certified Professionals in Advanced IT Issues
    Many small service firms or freelance consultants focused on small business network support may excel at delivering connect-the-dots fixes but don't have the seasoning to work cost-effectively with complex IT configurations with mixed operating systems, many locations, VoIP implementations, mobile clients, integrated accounting and operational applications, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive team of specialists can benefit your company because big-company environments are by nature complex, integration issues demand thorough understanding of in many technical disciplines, and reaching an acceptable degree of stability, availability, and security calls for industry-tested processes.

  • Create a Solid Basis for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a tight budget. Lacking a strong architecture, a sequence of ad hoc repairs often get tossed on top of a weak foundation. As a company grows, reliability and expandability problems can hinder the success of the organization. These networks need proper evaluation, smart business planning, and broad-based expertise to migrate to a network infrastructure that can act as the reliable foundation to meet critical business needs and ease future growth.

  • Partner with Solution Consultants, Not Product Resellers
    Small companies require direction and education to work through an increasingly complicated array of technology options offered for enabling growth and enhancing efficiency. They do not need a network consultant or service firm that tries to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services only. This permits Progent to match technical support services with the genuine needs of clients. Mixing network consulting and product reselling can result in a situation where the proposed solution is based on a preselected technology instead of being based on the true requirements of a customer.

Get in Touch with Progent
In case your Concord, California business wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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Microsoft System Center Operations Manager Online Support Services
Monitoring and Reporting Professional

Progent's Microsoft-certified consulting experts have over a decade of experience planning, implementing, enhancing and fixing Microsoft SCOM environments and can provide organizations of any size advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the performance and availability required to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent can also help you to import and set up SCOM 2012 management packs according to industry best practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive remote or on-premises technical support to help you to remediate serious problems detected by System Center 2012 Operations Manager.

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Microsoft Certified CRM On-site Technical Support
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Microsoft CRM helps small companies nurture positive customer relationships. Integrated Sales and Customer Service components enable employees to share data to help improve selling success and offer steady, efficient customer service. Progent can set up the optimal network environment, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM professional who can show you how to integrate Microsoft Dynamics CRM with your marketing or customer support data.

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Progent's Solaris family support experts offer small businesses and software developers support for managing and supporting Solaris environments that operate with Microsoft-powered technology. Progent offers your organization contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This wide range of expertise provides you with a convenient single consulting firm to show you how to create and maintain a secure and robust cross-platform connectivity and communications infrastructure that supports Solaris and Microsoft coexistence by combining Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.

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Progent's Linux consulting experts provide small and mid-size companies and software developers assistance with administering and maintaining Linux systems that operate with Microsoft-powered technology. Progent offers your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience offers you a convenient one-stop source to help you build and maintain a secure and robust mixed-platform connectivity and communications solution that allows Linux and Microsoft coexistence by combining Microsoft Windows with major Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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SCVMM 2012 Backup and Recovery Remote Support Services
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Progent's Microsoft-certified consultants can assist businesses of any size to follow best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and library resources; plan, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can help your company to upgrade from an older release of System Center Virtual Machine Manager or from another virtualization management system, and Progent can show you how you to enhance and repair your existing SCVMM 2012 environment to make sure you get the highest possible return on investment.

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Microsoft Activesync Network Engineer
Services for Activesync

Progent’s professionals offer experience in a variety of technologies relevant to mobile networking such as system infrastructure, Activesync, wireless security, wireless e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile application development. Progent's Microsoft certified experts can save your business work and money by applying their wireless expertise to help you select and integrate wireless access solutions that fit the needs of your company. Progent can also optimize your network architecture so that mobile appliances perform more reliably.

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ProSight VM Hosting Consultancy
ProSight Private Cloud Hosting Services Consult

Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's production servers in a solution that delivers the highest degree of availability and scalability and is also simple to move to any data center. ProSight Virtual Hosting services are built upon mature virtualization architectures that allow small companies with multi- platform IT systems to save dramatically on the expense of capital investments, infrastructure maintenance, and network administration while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.

VoIP Support Services Voice over IP Consultant Services
CIO Technology Consulting Services
Part-Time CIO Network Consultants

Progent can provide small businesses with an IT management expert who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you deploy sensible IT products to enhance business operations so they align better with your corporate objectives. Your company can develop and install a well conceived information technology plan without absorbing the expense of a full-time senior IT executive.

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