Expanding your remote workforce can have a significant impact on IT architecture, security/compliance, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Addison organization to pick the appropriate tools and adhere to best practices in creating and maintaining a safe virtual solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide services that go from on demand guidance for helping you past occasional technical roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent can assist Addison, Texas businesses to with any facet of creating a high-performing work-at-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, endpoint security, backup/restore solutions, and centralized management.

Voice/Video Conferencing for Telecommuters
A broad selection of voice/video conferencing products from major vendors enable virtual meetings, video conferencing, chat, and content sharing for both onsite workers and teleworkers. Many organizations use multiple conferencing products to meet the needs of their different partners and clients. Progent can help you to manage your current voice/video conferencing environment and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications product that supports real-time presence, IM, audio and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can assist your company to configure and maintain Skype for Business client software to accommodate your at-home workforce. To learn more about Progent's consulting services for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 concurrent users for video sessions. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference and training. For details about Progent's consulting services for Cisco Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features such as voice/video conferencing, threaded chat, plus data sharing. To learn more about Progent's support expertise for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these conferencing platforms and help your business to tune your network infrastructure to run them.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Addison, Texas organization, call 1-800-993-9400 or go to Contact Progent.



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    Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server platform and based on technology originally produced by Connectix, provides the performance needed to carry out hardware reduction, application upgrade, and server isolation tasks through virtualization techniques in an enterprise-class IT network with high scalability, manageability, and reliability. Microsoft has targeted Virtual Server 2005 at companies who want to enhance operational efficiency in application programming and piloting, upgrading from outdated line-of-business applications, and hardware consolidation. Progent's certified Virtual Server experts can help your business to evaluate and deploy MS Virtual Server 2005.

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    Altaro O365 Mailbox Backup Consulting

    Progent is a certified Altaro partner and can plan and manage a deployment of Altaro O365 Backup to back up and restore your Microsoft 365} user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, plus Teams Chats.

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    Progent's data protection experts can help your company to design, implement and debug a backup solution based on MSP360 software. MSP360 enables file or image backup/restore for virtual machines and physical machines, supports all popular public clouds, and permits you to create a backup ecosystem with a low Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to protect against data loss resulting from human mistakes, system errors, malicious users, and external assaults such as ransomware. For details, visit ProSight Data Protection Services 360 Backup services.

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    Progentís Technical Response Center offers national extended hours remote support for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts offer after-hours telephone support and online secure computer connection to troubleshoot and repair network problems quickly and affordably. The breadth of IT expertise represented by Progent's team of nationwide service professionals makes it possible to escalate even the toughest network issues to competent experts as needed. For critical problems, the Technical Response Center endeavors to answer your call for support in less than one hour.

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    Wi-Fi IP phone integration IT Consultant

    Cisco's wireless VoIP phones are industrial-grade wireless handsets intended for professionals who are mobile within campus, hospitality, health-care or other venues where IT management wants portable phones that offer more administrative control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Integration of Cisco's wireless VoIP phones typically demands that IT teams set up and fine tune numerous key pieces of your Wi-Fi environment including access points, routers and switches, wireless LAN controllers, and network management tools. Progent's certified consultants can provide online and onsite assistance to help you build and administer a Cisco wireless VoIP phone deployment by delivering services that range from troubleshooting the configuration of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.

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