Expanding your remote workforce may have a significant effect on network infrastructure, security/compliance, and company processes. Progent has two decades of background assisting small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Addison company to select the right technologies and follow best practices in building and operating a safe virtual solution for telecommuters that promotes teamwork and delivers maximum value. Progent can provide support services ranging from as-needed guidance for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Addison, Texas organizations to succeed with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, data security, data protection solutions, and streamlined management.

Video Conferencing for Teleworkers
A wide range of video conferencing products from leading technology companies enable virtual meetings, video and voice conferencing, chat, and content sharing for both onsite users and at-home workers. Many companies use multiple products to meet the needs of their different partners and customers. Progent's communications experts can help your organization to manage your existing conferencing ecosystem and enhance the experience of your at-home employees.

  • Skype for Business is Microsoft's popular communications platform that supports presence, instant messaging, audio and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can assist you to configure and manage Skype for Business client software to accommodate your remote employees. For details about Progent's consulting services for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone app for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. For details about Progent's support expertise for Webex and for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with features such as IP voice and video conferencing, persistent chat, plus file sharing. For details about Progent's consulting services for Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and help you to optimize your WAN architecture to host them.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Addison, Texas business, call 1-800-993-9400 or go to Contact Progent.



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  • Security Management Consult
    Security Consultants CISM Certified Cybersecurity

    Progent offers the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee describes the basic competencies and worldwide standards of skill that information security professionals are required to master. It gives executive management the confidence that those who have qualified for their CISM credential possess the background and knowledge to provide effective security management and support consulting.

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  • Lync Server 2013 VoIP Consultant Services
    Lync Server 2013 Persistent Chat Consultant Services

    Microsoft Lync Server 2013, rebranded Skype for Business, enables businesses of any size to create a centrally managed and secure communications environment that supports a Bring-Your-Own-Device computing model with instant messaging, real-time presence, web meetings with application sharing and whiteboard, and both IP-based and PSTN calling across a wide range of desktop and mobile devices. Progent's certified Lync Server 2013 experts and network architects can help you to assess the advantages of Lync 2013, design an in-house, cloud-based (via Microsoft Lync Online) or mixed model appropriate for your current and long-term goals, deploy Lync Server 2013 in a way that expedites your return on investment, and deliver custom online and on-premises training to your IT team and users. Progent has in-depth expertise in key components of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync 2013 with popular Office and Office 365 apps such as Outlook and PowerPoint.

  • Specialists Microsoft SMS Server Emergency Systems Management Server 2003 IT Consulting

  • ISA 2006 Firewall Professionals
    ISA Server 2006 Computer Consultants

    Microsoft ISA 2006 is a comprehensive edge gateway that offers a powerful application layer firewall, virtual private network (VPN), and web caching platform for securing the Internet-facing networks of any organization against a broad range of attacks. Progent's Microsoft ISA Server consultants can show you how to design, cost-justify, test, install, configure and manage the any edition of ISA Server 2006 on your network.

  • Specialists ProSight Email Guard Spam Filtering Services Engineer Email Block Lists
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  • Programming Amazon Marketplace Web Service integration
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    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can broaden their reach, reduce their operating costs, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.

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    Network Health Evaluation Specialist

    Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable and safer Active Directory environment. Both options also provide the long-term benefits of advanced remote network monitoring and management technology. These advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability.

  • Urgent Microsoft System Center Operations Manager Troubleshooting Microsoft Operations Manager Network Consulting
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  • Windows 2008 R2 Technical Consultant Microsoft Windows Server 2008 R2 Consultant
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  • Windows Server 2016 Cluster Operating System Rolling Upgrade Support and Help Windows Server 2016 Disaster Recovery Planning Professional
  • Windows, UNIX, Solaris Support Windows, UNIX, Solaris Remote Consulting
  • Wireless LAN Site Survey Online Help Support and Help Wireless Site Survey
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  • Supplemental Service Desk Computer Consulting
    Call Center Sharing Remote Support Services

    Progentís Help Desk Co-management service makes it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top shared professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

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