Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, cybersecurity, and company processes. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Addison company to select the right technologies and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that promotes collaboration and returns maximum value. Progent can provide services that go from as-needed expertise for helping you past challenging technical roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Addison, Texas organizations to succeed with any aspect of building a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, security and compliance, data protection solutions, and unified management.

Video Conferencing for At-Home Workers
A wide selection of video conferencing products from major vendors support online discussions, video and voice conferencing, chat sessions, and screen sharing for both local workers and teleworkers. Many organizations use a mix of products to meet the needs of their various partners and customers. Progent's communications experts can assist your organization to manage your existing conferencing ecosystem and enhance the experience of your at-home workforce.

  • Skype for Business is Microsoft's popular communications product that supports presence, instant messaging, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help you to set up and maintain Skype for Business client software to accommodate your remote employees. To learn more about Progent's support services for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 simultaneous users for voice/video sessions. For details about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference. To learn more about Progent's support services for Webex as well as for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities such as video calling, persistent chat, plus file sharing. To learn more about Progent's consulting expertise for Microsoft Teams and for additional Office 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and assist your business to optimize your WAN architecture to run them.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home environment for your Addison, Texas organization, phone 1-800-993-9400 or go to Contact Progent.

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    Cisco offers a full array of routers that includes routers designed to deliver the protection, performance, and reliability demanded by organizations ranging from small businesses to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and system uptime. Progent can help you choose and configure Cisco routers to build a solid foundation for your IT system and to make it easy to expand as you support new users, start new offices, deploy new services, extend your network to customers and partners, and support a more mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS operating system, such as Cisco's 800 family of small business routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Series Routers.

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    Microsoft Virtual Server 2005, run on the Microsoft Windows Server platform and powered by software originally developed by Connectix, delivers the power necessary to accomplish server consolidation, application migration, and server isolation tasks through virtualization technology in an enterprise-class IT environment with high expandability, manageability, and reliability. Microsoft has aimed Virtual Server at businesses who want to enhance ROI in software development and piloting, upgrading from legacy line-of-business applications, and server consolidation. Progent's professional Virtual Server consultants can help your company to assess and deploy MS Virtual Server 2005.

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    NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with synchronous replication to deliver fast, zero RPO disaster recovery between datacenters that are up to 300km away from one another. Progent's team of veteran network consultants can help you to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that meets your technical needs and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by providing help with procedures such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, setting up volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a configuration replication network, and testing your MetroCluster DR system to verify adherence with information assurance standards and regulatory mandates.

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    Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services provided during normal business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be forced to permit minor problems to stay unaddressed.

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    If your company has a UNIX or Linux network or a multi-OS computer system, Progent's CISM and CISSP-certified consultants can assist your entire organization in a wide array of security topics including security management procedures, security design and models, connection control products and techniques, software development security, operations security, hardware security, communications, infrastructure and web security, and business continuity planning. CISM and ISSAP define the fundamental competencies and international standards of performance that information security managers are expected to possess. These certification give IT management the assurance that those who have earned their CISM or CISSP qualification have demonstrated the experience and theory to deliver effective security management and engineering help.

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