Expanding your remote workforce may have a significant effect on IT infrastructure, security, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Downers Grove organization to pick the appropriate tools and adhere to leading practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent offers support services ranging from as-needed guidance for getting you past challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Downers Grove, Illinois companies to with any aspect of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, security and compliance, data protection solutions, and centralized management.

Voice/Video Conferencing for Remote Workers
A wide selection of video conferencing products from major technology companies support virtual discussions, video conferencing, chat sessions, and screen sharing for both onsite users and at-home workers. Many organizations utilize a mix of products to accommodate their different partners and clients. Progent can help your organization to manage your existing voice/video conferencing ecosystem and optimize the engagement of your remote employees.

  • Skype for Business is Microsoft's leading unified communications product that enables real-time presence, instant messaging, audio and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can help your company to deploy and maintain Skype for Business client software to accommodate your at-home workforce. For details about Progent's consulting expertise for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video phone app for iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 concurrent users for video calls. To learn more about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. For details about Progent's consulting services for Cisco Webex as well as for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and content with features that include video calling, persistent threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and help your business to optimize your WAN infrastructure to host them.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Downers Grove, Illinois organization, phone 1-800-993-9400 or visit Contact Progent.



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    Cisco Cisco Unified Communications Manager (CUCM), originally branded CallManager, operates as the heart of Cisco's collaboration portfolio. CUCM and Cisco Unified Communications Manager Express provide a borderless IP-PBX by integrating with applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's CCIE-certified consultants offer efficient and budget-friendly remote and onsite support to assist businesses of any size to build and maintain CUCM ecosystems by providing Cisco Unified Communications Manager integration and technical support services that add optimum productivity. Progent's consultants can assist with any facet of Unified CM support and troubleshooting in areas such as integrating VoIP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN support, installing ISR routers with CUBE VoIP networking support, designing UCS server failover systems for high availability, performance tuning, and integration with Exchange Server.

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    Cisco's Catalyst line of Wi-Fi controllers simplify the administration of wireless networks by unifying the provisioning and control of wireless access points, optimizing wireless performance by limiting the impact of RF congestion, enhancing Wi-Fi uptime with fast auto-failover, and hardening security by detecting cyber threats and filtering network traffic based on user class and location. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to administer and debug your current Cisco Wi-Fi environment or carry out an efficient upgrade to Cisco's modern wireless controller solutions.

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    Progent's Microsoft-certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout strategies, optimize your infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, train your IT support, team, develop a corporate-wide security strategy, automate network management, help with creating applications, and generate and test a disaster recovery/business continuity plan.

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    Progent's managed services for patch management offer organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, endpoints scanners, infrastructure appliances such as switches and Wi-Fi access points, and Internet-of-Things (IoT) devices such as sensors and robotics.

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    Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your servers, endpoints printers and scanners, infrastructure appliances like switches and wireless access points, and Internet-of-Things devices like alarms and health monitors.

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    Progent's Duo services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other personal devices.

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    Progent's Citrix-certified consultants can help you to design, deploy, administer, and support a virtual Windows application delivery and management solution built on XenApp. Progent's Cisco CCIE network engineers can help you optimize your infrastructure for distributing server and client-side applications, and Progent's datacenter management and support consultants can help your organization to administer and support an off-site datacenter that offers high uptime, enhanced security, and fast disaster recovery.

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    Progent's Microsoft Gold-certified Windows Server 2022 experts can help your company to design and carry out an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid model that combines cloud-hosted Windows Server Online with a self-hosted installation of Windows Server 2022.

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    Progent's certified TMG 2010 and Internet Security and Acceleration Server 2006 experts can help you to plan, install, and support an implementation of TMG 2010 or Internet Security and Acceleration Server 2006 on your network that delivers the firewall protection, performance and ease-of-use that your business needs.

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    Progent imposes no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be forced to allow minor problems to fester. .

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    Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by every consultant to each customer. The discipline of detailing and archiving service records results in more effective service and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who won't release vital service information.

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    Progent's ProSight Email Guard solution uses the technology of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter.

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    Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for testing line-of-business applications, developing cost-effective migration procedures, assessing and optimizing performance, planning or validating disaster recovery solutions, mitigating compatibility problems, and building training environments for the latest products and technologies. For Progent clients who lack sufficient internal resources to configure effective test environments, Progent's Test and Training Lab reduces capital costs and technical risk while keeping vital IT initiatives on schedule.

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    Progent offers comprehensive support for every step of your Microsoft Exchange Server 2010 upgrade with services that include outsourced or co-sourced project management services, site readiness preparation, project design and documentation, cost estimates of new software and hardware needed, recommended vendor sourcing, system testing at customer site or at Progent's testing lab, managing temporary coexistence of Exchange 2010 and Exchange 2003 or 2007, implementation of the production system, decommissioning the previous system, and training for client's support group and users.

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    Progent's certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your company, develop pilot systems and migration plans, optimize your network infrastructure for local, multi-location, cloud-based, and hybrid datacenters, educate your IT management staff, develop an enterprise-wide security plan, streamline network administration, assist with application development, and generate and validate a disaster recovery/business continuity plan.

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    SQL Server 2005 delivers powerful, standardized tools to computer experts and information workers, reducing the difficulty of creating, integrating, managing, and using company information and analytical programs in environments ranging from handheld devices to corporate data systems. The complexity and integration requirements of Microsoft SQL Server 2005 require a network consulting firm with real-world experience and broad knowledge in designing and building information-based, comprehensive business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad experience creating corporate security designs for IT networks with many locations, remote workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size company plan and implement a configuration of Microsoft ISA Server 2004 that meets your information security requirements without limiting your productivity.

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