Enlarging your remote workforce may have a major impact on network infrastructure, security, and company culture. Progent has two decades of background helping SMBs to plan, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your Downers Grove organization to select the appropriate tools and adhere to leading practices in building and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent can provide support services ranging from on demand expertise for helping you over challenging technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent can help Downers Grove, Illinois businesses to with any aspect of building a high-functioning telecommuting environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, data security, data protection solutions, and unified management.

Video Conferencing for At-Home Workers
A broad selection of video conferencing platforms from leading technology companies support virtual meetings, video conferencing, chat, and content sharing for both onsite workers and teleworkers. Many companies use multiple products to meet the needs of their various partners and customers. Progent can help your organization to maintain your existing voice/video conferencing ecosystem and enhance the engagement of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications product that supports real-time presence, IM, voice and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can assist your company to set up and manage Skype for Business clients to accommodate your at-home workforce. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's multiuser video phone app for iOS and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow up to 32 simultaneous users for voice/video calls. For details about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for training. For details about Progent's consulting expertise for Cisco Webex and for other video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features such as IP voice and video calling, persistent threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and assist you to optimize your WAN architecture to host them.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Downers Grove, Illinois business, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent can help small businesses to migrate any part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and reduce equipment expense. Azure includes a comprehensive library of cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud computing models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and resources and ensure you sidestep the common errors small organizations make when migrating to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN tunnels and to manage iPhones and iPads and Google Android handhelds.

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    Progent's experienced ransomware recovery experts can assist your business to restore a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    Progent's certified Microsoft Office and Office 365 consultants can help businesses to integrate Office desktop and Office 365 apps including Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a seamless solution that provides fast ROI and enables better business results. Progent can help you to integrate Microsoft Office or Office 365 apps with one another and with other core Microsoft technologies including SharePoint, Microsoft Exchange Server and SQL Server deployed on-premises or in the cloud. Progent's consultants can also assist you to resolve compatibility issues between various versions of Microsoft Office and can provide live online training to individual users and groups.

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    Progent's Office Word and Office 365 Word consultants offer a broad range of economical remote support services to assist you to manage and troubleshoot your current Microsoft Word environment or assist you to upgrade to a newer release of Office Word. Support available from Progent's Word experts include VBA programming, isolating and fixing compatibility issues between different releases of Word, integrating Office Word with other Office apps like Office Excel and Microsoft Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud access, security consulting, smart phone integration, and remote training sessions tailored for your special requirements.

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    Exchange 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers powerful new features plus a redesigned structure. These improvements favorably impact vital IT areas including manageability, availability, compliance, cost of ownership, collaboration, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and deployment plan, and educate your IT staff to maintain your Exchange 2013 solution. Progent can also provide ongoing remote consulting and management services for Exchange Server 2013.

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    SQL Server 2005 delivers powerful, standardized tools to IT experts and information workers, lessening the complexity of creating, deploying, managing, and using company information and analytical programs in environments ranging from mobile devices to enterprise information systems. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world expertise and wide knowledge in designing and building data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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    Progent has 20 years of background helping small and mid-size companies to design, install, tune, administer, and troubleshoot computer networks that incorporate a remote workforce.

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    Progent can help your business to support System Center 2007 Configuration Manager to simplify operations, improve compliance, and increase productivity by ensuring that operating systems and applications stay up to date, tracking licensing, and monitoring resource usage patterns so you can make smart buying choices. Once your organization is ready to update your SCCM 2007 device management solution, Progent can assist you to prepare for and carry out an efficient move to System Center 2012 Configuration Manager.

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    Barracuda Backup is an affordable, subscription backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can include a custom-designed physical storage device built by Barracuda or a software-based appliance with similar functionality but which uses your own storage infrastructure. Barracuda Backup protects vital business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting services to assist your business to design, configure, operate and troubleshoot a backup and disaster recovery solution built on Barracuda technology.

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    Progent provides IT support for mid-size companies with 100 to 250 network clients. The mid-size company or work group has traditionally been an underserved part of the market for network support expertise. The overhead and service delivery practices of major outside support firms make them too costly for the typical mid-size business or small medium business (SMB), which usually relies on a minimal information technology budget with which to support an IT system whose advanced technology and capability are frequently comparable to the networks of far larger enterprises. Progent's support delivery model, which takes great advantage of remote support, virtual office technology and 24x7 network monitoring, dramatically lowers the network maintenance costs of an SMB while providing the mid-size company with enterprise-level support from certified, world-class experts with background in a wide array of small business network solutions. If your medium size company or small business is looking for levels of IT support appropriate by a mid-size office without paying big-company costs, contact Progent.

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    Cisco's Catalyst line of wireless controllers simplify the management of wireless LANs by unifying the provisioning and management of Wi-Fi APs, optimizing Wi-Fi throughput by reducing the impact of radio frequency congestion, improving Wi-Fi availability with rapid auto-failover, and hardening data security by detecting threats and filtering network traffic based on user type and location. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of any size. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi environment or implement an efficient transition to Cisco's modern Wi-Fi controller technology.

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    Progent's Cisco-Certified network engineers can show you how to use Cisco's network management tools along with a variety of powerful third-party applications to build a comprehensive network management strategy in order to keep your network running smoothly, fully utilize limited resources, protect your data, recover quickly from hardware failure or malicious attacks, and allow you to expand or reassign network resources intelligently and economically as your company evolves.

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    Progent offers special network security service bundles designed to provide larger enterprises a professional and thorough network security assessment from a group of certified security engineers. All Progent's network security evaluation packages feature a suite of services like network scans from inside and from outside the company firewall, professional interpretation of scanned data by certified security consultants, creation of a report explaining the results, plus an interactive concise executive summary and an extensive live outbrief for internal IT engineers.

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    Microsoft Small Business Server is an affordable collection of essential servers that offers the foundation for a feature-rich but manageable information. The inter-connectivity demands of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for an IT expert with real-world expertise and broad knowledge in designing and building cohesive and comprehensive information technology solutions. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in SBS 2011 and SBS 2008. This expertise ensures you success in deploying, administering, and servicing IT environments powered by the Microsoft SBS suite of servers and applications.

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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies more than 25 years of experience assisting manufacturing, distribution and service companies to simplify complex supply chains and improve the efficiency of critical processes in order to bring products to market quickly and meet customer schedules dependably. Progent offers the expertise of an ERP specialist with over two decades of experience with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or onsite consulting that can range from occasional guidance to solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Office 365 integration, training, and DBA services.

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    Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the rapid creation of a new generation of high-end programs that can provide your business a critical competitive advantage. SQL Server features built-in support for XML and the ability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft integration, ensures you success in designing, deploying and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET platform.

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    E-Mail Guard is Progent's affordable antispam and virus defense solution that offers small businesses world-class defense from spam, viruses, DHA attacks, and other forms of e-mail-based assaults on computer systems. E-Mail Guard is powered by Postini's perimeter management technology, a comprehensive library of web-based anti-spam and virus defense services that ward off email attacks before they can penetrate the network firewall. Perimeter Manager also lets administrators monitor and control their email systems, irrespective of server platform, hardware technology, or data center location.

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    Progent's Wi-Fi IP phone configuration and troubleshooting experts can provide remote and onsite support to help your organization create and maintain a Cisco wireless VoIP phone solution by providing services that range from troubleshooting the configuration of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.

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    Progent can provide affordable online and onsite support to assist companies to move all or part of their core network infrastructure to Google Cloud Platform services. This can save management hassle and equipment expense and enable access to Google's cutting edge AI and machine learning technology. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, system design and review, testing, deployment, administration, performance tuning, licensing management, backup/restore mechanisms, and security.

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    Progent's certified SQL Server application programmers and database administrators can provide remote expertise to help businesses of any size to build, manage, and troubleshoot applications powered by the Microsoft SQL Server RDBMS platform and Microsoft's .NET framework. Progent's SQL Server experts can provide support for any facet of application development in solutions that range from small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.

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    Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide economical online and onsite consulting, software development, and troubleshooting services for businesses of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers design and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based components into a cohesive information management system.

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    Progent's certified Windows Server 2019 experts can help your company to plan and implement an efficient migration to Windows Server 2019 using your current system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 delivers major enhancements in scale, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and Linux support.

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  • Support and Help Cisco VoIP Phones and Unified CM
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    Progent's Cisco-certified VoIP phone and video IP phone consultants can help your business to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified Communications Manager, previously named CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps like Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent can provide expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, configuring SIP gateways, deploying ISR routers with CUBE internetworking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.

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