Expanding your remote workforce may have a major impact on IT architecture, cybersecurity, and company processes. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, optimize, and debug IT environments that support a remote workforce. Progent can help your Downers Grove organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes collaboration and returns top business value. Progent can provide services ranging from on demand expertise for getting you past challenging technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Downers Grove, Illinois businesses to succeed with any aspect of building a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and centralized management.

Voice/Video Conferencing for Telecommuters
A wide range of video conferencing products from leading technology companies enable online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite users and at-home workers. Many organizations use a mix of products to accommodate their different partners and customers. Progent can help you to maintain your existing voice/video conferencing ecosystem and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's leading unified communications product that supports presence, IM, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to configure and manage Skype for Business client software to support your remote workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's group video calling app for iOS, iPadOS, iPod and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 simultaneous users for video calls. To learn more about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference and training. To learn more about Progent's support expertise for Cisco Webex as well as for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with features that include IP voice and video conferencing, persistent threaded chat, plus data sharing. For details about Progent's consulting expertise for Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these conferencing platforms and assist your business to tune your network architecture to run them.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Downers Grove, Illinois company, call 1-800-993-9400 or refer to Contact Progent.

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    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems.

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    Microsoft has made a strong effort to enable seamless hybrid networks that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have some Exchange mailboxes hosted on your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can assist you with any phase of designing, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed support to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is completed on time and on budget.

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    Progent can assist you to create, deploy and administer a backupup/restore plan based on MSP360 Backup software to protect your assets hosted on any leading public cloud. Progent offers end-to-end monitoring and remote management to prevent data loss resulting from user mistakes, system glitches, ill-intentioned insiders, and malware assaults like ransomware.

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    Remote server management cards give IT administrators full control over a server without the requirement for an on-site presence. Through these management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to plan, implement, and support a fault-tolerant company network that includes remote server management cards and Progent can utilize these remote management cards to deliver low-cost remote technical support. Progent is familiar with a variety of remote server management cards such as Aten IP9001 remote server management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.

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    Our Experts Group offers support in key fields that include Apple OS integration and applications; Consulting for Linux, UNIX-based, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Line-of-business and vertical application support; Chief Information Officer, management information analyst, and project management outsourcing; Custom program development and deployment; Web site, electronic business, Electronic Data Interchange, and client portal development and integration; SQL support and efficiency help; Management information consulting; and Telecommunications systems consulting.

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    Progent's Microsoft-certified consultants offer remote or in-person support to assist businesses of all sizes to design, deploy, manage, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from older versions of SCDPM or from a different backup/recovery platform, and Progent can integrate your Data Protection Manager deployment for on premises, cloud-based, or hybrid environments. Progent can provide occasional support for fixing particularly stubborn problems, or full project management support. Progent can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology by SentinelOne to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats.

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    Progent's Cisco Catalyst 9100 Series Wi-Fi 6 Wireless Access Point consultants can provide economical online and onsite help for Catalyst Wi-Fi 6 wireless APs.

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    Progent's Windows consultants can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Online and onsite assessment and migration support for Microsoft Windows 10 offered by Progent include ROI analysis, project management, compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter connectivity, data and identity security, automated deployment and management, network design, Wi-Fi support, disaster recovery planning, custom training for IT support staff and end users, and post-migration consulting support.

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    Progent can help your business to understand the wealth of subscription options available with Microsoft 365, previously called Office 365, and integrate your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS, and Linux software. Progent can also assist your business to create and manage hybrid ecosystems that seamlessly integrate on-premises and cloud-based products and services.

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    Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of Microsoft ISA Server 2006 and offers a centrally managed web gateway that acts as a one-server platform for an array of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway provides comprehensive web security logging and reporting features, allows custom reports powered by Microsoft SQL Server, works with Active Directory to streamline policy enforcement, and can be deployed as a virtual machine to lower costs and improve availability. Progent's Microsoft consultants can assist your company to plan and execute pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and provide continuing consulting and repair services. Progent can also assist your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progent's Cisco-certified network engineers can help you create an economical, 24x7 Internet configuration solution that can achieve 24x7 Internet connectivity through a broad array of high availability Internet network technologies including high availability BGP, transparent fail-over, and multiple Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert consultants to help you apply the latest technology for fault tolerant Internet connections to create an affordable, completely redundant Internet network with automatic failover and other capabilities to deliver non-stop Internet connections.

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    E-Mail Guard by Postini offers constantly updated spam and virus filtering, data filtering, and protection from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini aggregator and support specialist. If your company is too small to qualify for a standard Postini license, you can still have the use of Postini's Perimeter Manager technology via Progent's E-Mail Guard antispam and antivirus aggregation offering. Progent's certified e-mail protection consultants can help you create an email defense plan that includes antispam and virus defense technologies and processes.

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    Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco appliances for streamlined management.

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    Microsoft Small Business Server is an affordable collection of essential servers that offers the basis for a feature-rich but manageable information. The technical sophistication of the Microsoft .NET components included with Small Business Server requires a computer consultant with real-world background planning and integrating cohesive, comprehensive business network solutions. Progent's Microsoft SBS Server professionals have an average of more than a decade of background integrating business networks powered by Microsoft products. This experience assures you results in deploying, managing, and repairing IT solutions that include the Microsoft Small Business Server package of servers and applications.

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    Progent's Microsoft consultants can help you to evaluate the value of Lync Server 2010 for your business and can help you to design and carry out a deployment of Microsoft Lync Server 2010 that unifies the management of IM and Presence and improves the productivity of your in-house employees, at-home workers, and smartphone users. Progent's consultant's can also assist you to carry out an efficient upgrade to Microsoft Lync Server from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Microsoft Lync Server 2010 with Exchange Server, SharePoint Server, and SQL Server, show you how you can use Microsoft Lync Server to enhance the team-computing functions of MS Office applications, and offer webinar training and ongoing support for Lync Server and other Microsoft platforms.

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    Progent has extensive experience providing a full-spectrum of online network support and emergency troubleshooting services to local governments and school districts across the U.S. Progent is one of the industry's pioneers in delivering advanced remote IT support and has delivered network support to organizations in all 50 states. Online support eliminates travel costs and resolves problems more quickly than on-premises service calls.

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    Progent's experts can provide Apple macOS and OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Mac integration with Windows networks, Entourage and email help, network protection services, and one-on-one education. Progent can help clients to upgrade to macOS from Mac OS X or earlier versions of OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent can also assist you with Apple iPhone integration and Apple iPad management, or migrating to iCloud services. For computer networks built exclusively on Apple macOS or OS X or for systems with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, configuring and supporting a network environment that is reliable, secure, fast and aligned with your organization's objectives.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your organization to plan and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid model. Windows Server 2019 offers major enhancements in scale, performance, ease of management, virtualization, security and compliance, hybrid local/cloud integration, resilience, and container support.

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    Progent can provide economical online support from engineers with expertise in a wide array of products and technologies that deliver solutions for protecting Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and smartphones. Progent offers expertise for leading data protection products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent can assist your company to install, upgrade, or maintain data backup systems for a variety of environments including local, edge to datacenter, cloud, or a mix.

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