Enlarging your telecommuter workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has two decades of background assisting SMBs to plan, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Fort Myers organization to pick the right technologies and adhere to best practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent can provide services ranging from on demand guidance for helping you over occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can assist Fort Myers, Florida companies to with any facet of building a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk services, data security, backup/restore solutions, and streamlined management.

Video Conferencing for Remote Workers
A broad range of video conferencing products from leading vendors enable virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both local users and telecommuters. Many organizations utilize multiple products to meet the needs of their various partners and customers. Progent's communications experts can help you to maintain your existing conferencing environment and optimize the productivity of your remote workforce.

  • Skype for Business is Microsoft's popular unified communications product that enables presence, IM, voice and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist your company to configure and manage Skype for Business client software to accommodate your remote employees. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 simultaneous users for video calls. For details about Progent's support expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for future reference and training. To learn more about Progent's support expertise for Webex as well as for other video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features that include IP voice and video calling, threaded chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams as well as for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and help your business to optimize your network architecture to host them.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Fort Myers, Florida organization, phone 1-800-993-9400 or visit Contact Progent.



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    Microsoft CRM helps small businesses build profitable client interactions. Integrated Sales and Customer Service components allow employees to share data to help promote selling success and offer consistent, effective customer service. Progent can set up the optimal network infrastructure, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can help you integrate Microsoft Dynamics CRM with your sales or customer service data.

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    Virtual Call Desk Computer Consultants

    Progentís Shared Help Desk service makes it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

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    Microsoft Certified Partner Remote Support Services SQL Server 2017 Always On Availability Groups

    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business benefits of migrating to SQL Server 2017 and can assist you to plan and implement a smooth migration of your current SQL Server environment to any deployment model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts offer online or onsite support ranging from as-needed architecture assessment or troubleshooting to end-to-end project management to make sure your SQL Server 2017 project is carried out on time and within budget.

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    Progent's expert consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that avoids network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-site upgrades, Progent has the background to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and design services include expertise with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the design of unified messaging implementations powered by Microsoft Exchange 2007 Server.

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    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their reach, lower their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide programming, workflow integration, project management support, and training so you can shorten development time and get to market quickly.

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    24x7 HelpDesk On-site Technical Support

    The Contact Center support delivery model adopted by Progent's Technical Response Center gives small and midsize organizations an effective option to dependence on independent service individuals by offering broad technical knowledge accessible to multiple support teams, optional round-the-clock access to urgent help, escalation capability to appropriate experts for solving the most intractable problems, service consistency and dependability, prompt follow-up enforced by veteran support administrators, a selection of easy-to-use ways for requesting service jobs, plus excellent progress visibility made possible by trouble ticket tracking and available through a web-based portal.

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    Progentís Co-managed Call Center service allows your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the top shared professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

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    Firesight Information Technology Consulting

    Progentís certified Cisco IT security consulting professionals offer expert PIX Firewall and ASA Firewall consulting services including architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack defense, and safe access services. Ranging from economical, plug-and-play desktop devices for small and home offices to modular enterprise-class products, Cisco PIX Firewall and ASA Firewalls provide advanced security, high throughput, and excellent availability for network environments of any size. PIX and ASA Firewalls are based on a proven, purpose-built platform, minimizing possible OS-specific security gaps.


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