Expanding your at-home workforce can have a significant impact on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Knoxville company to select the appropriate technologies and follow best practices in building and operating a secure virtual ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide services ranging from as-needed expertise for helping you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Knoxville, Tennessee organizations to succeed with any facet of building a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, security and compliance, data protection solutions, and centralized management.

Video Conferencing for Telecommuters
A broad range of video conferencing products from leading vendors support virtual discussions, video conferencing, chat sessions, and screen/content sharing for both onsite workers and telecommuters. Many organizations use a mix of conferencing products to accommodate their different partners and clients. Progent can assist your organization to manage your existing voice/video conferencing environment and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading communications product that enables presence, instant messaging, audio and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can help you to configure and manage Skype for Business client software to accommodate your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting experts.
  • FaceTime is Apple's group video phone platform for iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 simultaneous users for video calls. For details about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based recording, plus editing and playback for training. To learn more about Progent's consulting services for Webex as well as for additional video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with features such as IP voice and video calling, persistent chat, plus data sharing. For details about Progent's support services for Microsoft Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and help your business to tune your WAN infrastructure to run them.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient work-from-home environment for your Knoxville, Tennessee company, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

  • .NET Linux Development Group DotNET Reports

  • Case Study MOM 2005
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    Before Progent's MOM-based solution, network problems were handled reactively, once workers were impacted by them. With the benefit of proactive, computer generated alerts and trend reports sent by MOM, Progent is now able to fix system problems before they grow to be critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can deal with potential problems before clients are aware that the problems exist. Progent has expertise with Microsoft Operations Manager 2005 and MOM 2000 to provide small business IT systems enterprise-class availability, security and performance.

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    MS Communications Server delivers IM and presence as part of an extensible, enterprise-grade solution featuring enhanced security, seamless compatibility with other Microsoft products, an extendable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. The product offers cost savings and elevated operational efficiencies, enhanced worker output, and stronger IP protection. Microsoft Communications Server 2007 has been replaced by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications consultants can provide remote and on-premises configuration support and troubleshooting services for your Office Communications Server 2007 environment and can assist your organization to assess the advantages of upgrading to Skype for Business. Progent can also assist you to design and execute an efficient migration that will add significant strategic value to your IT system

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    Progent's ProSight Email Guard uses the technology of top information security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall.

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    Progent's Microsoft-certified consultants can provide organizations of all sizes consulting, technical support, and development expertise for SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that uses web-based technology for efficiently connecting people, groups and data. SharePoint Server offers a central spot for your workers or clients to access, manage, distribute and manipulate useful data, documents, and software and to communicate with other people. Microsoft SharePoint allows faster and better decisions, more efficient sharing across groups and more streamlined business practices. Windows SharePoint Services connect employees, customers, teams and projects with the knowledge they've developed in a way that makes data easy to find, retrieve and re-use. Progent's SharePoint experts can help you to manage your existing SharePoint environment or upgrade to the current version of SharePoint.

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    Progent offers national remote phone support and troubleshooting services for companies that operate networks powered by versions of the Linux OS or whose IT systems feature a mix of Linux platforms/Linux and Microsoft Windows technology. Online network consulting provides optimum leverage for your IT dollar by protecting client productivity and limiting the time charged for computer repair services. Sophisticated online access utilities and experienced service specialists and consultants allow Progent to solve the majority of IT problems without wasting time and money by traveling to your location. In the vast majority of cases your IT issues can be remediated by telephone or via a combination of phone help and remote connectivity. Progent can make available Cisco CCIE network engineers and CISA and CISM premier security specialists to assist with the most difficult system issues.

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    Cisco wireless Consulting

    Progent's Wireless Consulting Services provide a convenient, affordable option for companies of any size to configure, manage, monitor and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and online applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

  • Catalyst 8000 router Support and Integration Professional ISR Router

  • Consultants MySQL DBA
    MySQL Clustering Specialist

    Progent offers affordable online access to an Oracle MySQL RDBMS DBA or application developer and can assist businesses of all sizes to configure and manage MySQL in a robust IT environment that offers advanced speed, scalability, and protection. Progent also has experience assisting businesses port applications from Oracle to MySQL.

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    Progent has been delivering SharePoint support since the first product was released over a a dozen years, and Progent has the scope of IT knowledge to assist organizations of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that add significant business value to your IT investment. Progent's Microsoft-certified consultants can assist your company to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration environment; decide if an in-house, online or hybrid configuration is most sensible for your organization; and select the most appropriate edition of SharePoint 2013 for your purposes. Progent can provide comprehensive project management outsourcing or can help in specific tasks related to your SharePoint 2013 migration.

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  • Computer Consultant Microsoft ISA Server ISA 2000 Server On-site Support
  • Computer Consulting Identity Verification Duo Multi-factor Authentication Computer Consulting
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  • Specialist ransomware cleanup and file recovery
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    Progent's seasoned ransomware recovery consultants can assist your business to restore an IT network victimized by a ransomware cryptoworm such as Ryuk, Dharma, NotPetya, or MongoLock.

  • Consultants Microsoft SQL Microsoft SQL Server Information Technology Outsourcing Companies

  • System Center MOM Consultants
    MOM 2007 Online Technical Support

    Even if your business has a small network services staff and a limited technology budget, your information system can still have the same high reliability and performance that once required a substantial in-house service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-certified network consultants, the latest system management products for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk service to keep your mission-critical network applications and servers operating.

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    Progent's Cisco-Premier network management consultants can show you how to run Cisco's management tools along with a variety of powerful third-party applications to build a complete network management strategy in order to keep your network running reliably, fully utilize expensive resources, protect your data, recover rapidly from device failure or deliberate assaults, and enable you to add or repurpose valuable resources intelligently and economically as your company grows.

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  • Telecommuters Knoxville Consulting Services - Video Conferencing Technology Assistance Knoxville Farragut Oak Ridge
  • Engineers Lync Server 2013 video conferencing Lync Server 2013 and SharePoint Consultant Services
  • Engineers Project Design Tuning Professional Project Requirements Definition
  • Exchange 2000 Server Upgrade Remote Troubleshooting Microsoft Exchange Upgrade Online Consulting
  • Exchange 2019 Migration On-site Support Exchange 2019 Configuration Engineer
  • Exchange Online Archiving Online Support Hybrid Microsoft 365 solutions On-site Technical Support
  • Exchange Server 2000 Upgrade Information Technology Consulting Microsoft Exchange Upgrade On-site Support
  • Expert Microsoft Certified Windows Server 2012 R2 Server Manager IT Consulting Windows Server 2012R2 Hyper-V Specialists
  • Fault Tolerant Email Outsourced IT Services EMail Virus Small Business IT Consultants
  • Firepower Management Center Remote Support Firepower NGFW Firewalls Integration Services
  • Great Plains Accounting Consult Consult Dynamics GP Web Services
  • Telecommuters Knoxville Consulting and Support Services - Voice/Video Conferencing Systems Consulting Knoxville Tennessee
  • IT Services Sun Solaris UNIX Security Firms
  • Immediate Sodinokibi ransomware recovery Consulting NotPetya ransomware recovery Consultants
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  • Knoxville At Home Workforce Setup Assistance Knoxville Tennessee Remote Workers Knoxville Consulting Experts - Setup Assistance Knoxville Tennessee
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  • Knoxville Remote Workers Voice/Video Conferencing Systems Consulting Knoxville Tennessee
  • Knoxville DopplePaymer Crypto-Ransomware Operational Recovery Knoxville Knoxville Egregor Crypto-Ransomware Remediation Knoxville
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  • Remote Workers Video Conferencing Integration Services
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    Progent can help small and medium-size companies to configure and debug video conferencing platforms to allow their telecommuters to communicate effectively with fellow workers and clients.

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  • ProSight Reporting Network Infrastructure Management Support Outsourcing
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    ProSight Reporting is an expanding line of real-time reporting tools created to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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  • Azure Active Directory Online Support Services
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    Progent's consultants can help you to design and carry out an efficient move from onsite Active Directory to cloud-hosted Azure AD or to a hybrid solution that uses Azure AD DS and AD Connect to centralize identity management across onsite and Azure resources.

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  • Largest SharePoint Online Troubleshooting 24/7/365 SharePoint Server 2007 Consulting Services Knoxville
  • Lync Server 2013 Technology Professional Engineers Lync Server 2013 Front End Pool Pairing
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  • Exchange Server 2010 Migration Consultants
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    Progent's Microsoft-certified consultants can deliver affordable online and on-premises help to implement your upgrade to Microsoft Exchange 2010, generate comprehensive documentation of your new email environment, train your network support staff and users to get them ramped up quickly on Microsoft Exchange Server 2010, and provide continuing management services and technical support. Progent can also help you migrate from Exchange Server 2010 to Exchange 2013 or Exchange 2016.

  • MS Windows Small Business Server Integration Support MS Windows Essential Business Server Computer Consultant
  • MSP360 B2 Backup Storage Specialist MSP360 SQL Backup Help and Support
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    Progent's Microsoft-certified consultants can deliver low-cost online and on-premises help to carry out your upgrade to Exchange 2010, produce comprehensive documentation of your new messaging system, train your IT staff and users to get them ramped up quickly on Microsoft Exchange 2010, and offer ongoing administrative consulting and engineering support. Progent's consultants can also help you migrate from Exchange 2010 to Exchange 2013 or Exchange 2016.

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  • Essentials for Hyper-V Consultants
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    Progent's Citrix-certified consultants can assist your organization to evaluate the business value of the available versions of Citrix Essentials for Hyper-V, help you to integrate Citrix administration utilities in your Microsoft Hyper-V environment, and show you how you can use Citrix Essentials to improve the performance, uptime, consistency, and recoverability of your virtualized environment while lowering the cost of resources and operations and streamlining management tasks.

  • Microsoft Windows Server 2008 R2 Engineers Windows Server 2008 R2 Specialists
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  • Les Kent has a 35-year track record of successful network integration, corporate administration, sales, and operations. He has demonstrated a knack for developing sophisticated IT solutions during his time as as a system architect, software developer, project manager, implementation expert, and problem solver for small companies, start-ups, and global enterprises.

  • Migration Consulting Exchange 2000 Specialists Microsoft Exchange
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  • Computer Consultants ProSight Data Protection Services ECHO BDR Solutions
    ProSight DPS ECHO Hybrid Cloud Backup Services Configuration

    ProSight Data Protection Services ECHO offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical data.

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    Progent's Wireless Consulting Services offer a convenient, economical way for businesses of any size to deploy, manage and troubleshoot advanced wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Small to middle size businesses can now enjoy all the benefits of Microsoft Operations Manager 2007 and also have quick access to Progent's Microsoft certified network support professionals. With Progent's affordably priced IT support packages, mid-size businesses can select a basic co-sourcing service program based on Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to provide small and midsize company networks enterprise-class availability, protection and productivity.

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  • Ubuntu Linux Consultant Services
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    Progent's Linux consulting experts provide small and mid-size companies and developers help with managing and maintaining Linux systems that run with Microsoft-based networks. Progent offers your business access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This broad array of expertise offers you a convenient one-stop consulting firm to show you how to build and manage a secure and reliable mixed-platform network and communications solution that supports Linux and Microsoft coexistence by combining Microsoft Windows with leading Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    Progent's Ekahau-certified Wi-Fi site design experts can help your business to plan, implement, enhance, manage and debug a Wi-Fi solution adapted to your facilities. Progent can provide remote or on-premises support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for troubleshooting RF signal problems, and Ekahau Insights for monitoring the performance of multiple Wi-Fi networks.

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    Progent's certified engineers can provide remote and onsite support expertise to help your company to administer, maintain, and troubleshoot PCs based on Microsoft Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, data and identity protection, disaster recovery, remote connectivity, mobile device management, Wi-Fi configuration, and remote network monitoring.

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    Progent's Power BI experts can assist you to design, deploy, manage, enhance or debug your Power BI environment. Progent's database experts can assist you to prep your source data for Power BI reports and dashboards. Progent can help you implement and manage an onsite, cloud, or hybrid network model for Power BI.

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    Antivirus Support and Setup

    E-Mail Guard by Postini offers constantly updated spam and virus blocking, data filtering, and protection from email-based directory harvesting and denial of service attacks. Progent is a Postini partner and service specialist. If your business is too small to qualify for a standard Postini license, you can still have the use of Postini's Perimeter Manager technology through Progent's E-Mail Guard spam filtering and anti-virus aggregation program. Progent's expert email protection professionals can show you how to develop an email defense plan that includes anti-spam and virus protection products and policies.

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  • CRISC Certified Risk and Information Systems Control Manager Consulting Services
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    Progent can provide the guidance of a CRISC-certified risk management consultant to help you to plan and implement an enterprise risk management (ERM) strategy based on best practices promoted by CRISC and crafted to align with your organization's risk appetite, business objectives, and IT budget.

  • Windows Server 2012 R2 Multitenancy Onsite Technical Support Windows Server 2012R2 Server Manager Help and Support
  • Windows Server 2016 Storage Replica Outsourcing Windows Server 2016 PowerShell Technical Consultant

  • Technical Consultant System Center 2016 Cloud Integration
    Award Winning Microsoft Certified System Center 2016 Security and Compliance Remote Support Services

    Progent's Microsoft-certified consulting experts have more than 10 years of background designing, deploying, optimizing and fixing SCOM environments and offer companies of all sizes expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the performance and resilience required to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs according to best practices for monitoring network fabric and Microsoft and third-party apps and services. Also, Progent can deliver responsive online or onsite troubleshooting to help you to fix serious issues uncovered by Microsoft SCOM 2012.

  • Windows Server 2022 integration Network Engineer Windows Server 2022 DNS-over-HTTPS Support and Setup

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