Expanding your remote workforce can have a major effect on network infrastructure, cybersecurity, and company culture. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Knoxville company to select the right tools and adhere to leading practices in building and operating a safe virtual ecosystem for teleworkers that promotes collaboration and delivers top value. Progent can provide support services ranging from on demand expertise for helping you over occasional IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent can help Knoxville, Tennessee companies to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, data security, data protection solutions, and streamlined management.

Voice/Video Conferencing for Remote Workers
A broad range of voice/video conferencing products from major vendors support virtual discussions, video and voice conferencing, chat sessions, and screen/content sharing for both onsite users and teleworkers. Many organizations use multiple products to meet the needs of their various partners and customers. Progent can assist you to maintain your existing voice/video conferencing ecosystem and optimize the experience of your remote employees.

  • Skype for Business is Microsoft's leading unified communications product that supports real-time presence, IM, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to deploy and manage Skype for Business client software to accommodate your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's group video phone platform for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 concurrent users for video sessions. For details about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. To learn more about Progent's consulting services for Webex and for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities such as IP voice and video calling, threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams and for additional Office 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and assist you to optimize your WAN architecture to run them.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Knoxville, Tennessee organization, call 1-800-993-9400 or visit Contact Progent.

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    Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft certified consultants can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can work closely with colleagues who run Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Apple Macintosh systems can coexist, enabling Mac users to receive and transmit messages, search the GAL, copy addresses, sync up appointments, and alert people to conferences with your Microsoft Exchange account. Progent will make sure that your Exchange Server is properly configured and that LDAP and Outlook Web connectivity are working. Progent also can provide customized onsite Entourage education.

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    Progent's Cisco CCIE network consultants can help your business to configure, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone support, and CUCM/CallManager software expertise.

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    Progent's Microsoft-certified Forefront Threat Management Server and ISA Server 2006 consultants can assist you to plan, deploy, and support a configuration of TMG 2010 or ISA Server 2006 on your network that provides the firewall security, speed and ease-of-use that your company needs.

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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, enhancing and repairing Microsoft SCOM solutions and offer organizations of any size expert remote or on-premises consulting support for SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also help you to import and set up SCOM 2012 management packs according to best practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can deliver fast online or on-premises troubleshooting to assist you to remediate critical problems uncovered by SCOM 2012.

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    Progent's Cisco CCIE-certified SIP infrastructure experts can help you to plan, integrate, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-connected SIP trunks and offer cost-effective remote or on-premises expertise to assist businesses to move efficiently to a productive unified communications environment that delivers fast ROI. Progent's certified Microsoft unified communications experts can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business Server or Lync for connectivity to a SIP-based IP PSTN trunk.

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    Microsoft Lync 2013, now called Skype for Business, enables businesses of all sizes to build a manageable and secure communications environment that permits the modern Bring-Your-Own-Device computing style with instant messaging, presence, audio/video and web conferencing with application sharing and whiteboard, and both IP-based and PSTN calling enabled for a wide assortment of stationary PCs and mobile clients. Progent's Microsoft-certified Lync 2013 experts and network architects can assist you to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (via Lync Online) or hybrid model appropriate for your present and future plans, implement Lync 2013 in a way that expedites your ROI, and deliver live online and on-premises training to your management staff and users. Progent offers expertise in key components of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync Server 2013 with popular Office and Office 365 applications including Outlook clients and PowerPoint.

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    Progent's Microsoft-certified Windows Server 2000 consultants offer network help and information technology consulting services for the entire family of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server configuration, update, and support offerings include system design, installation, project management, local and remote technical support, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and economical co-sourcing.

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    Progent's expertise providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer platforms enable Progent to create custom line-of-business applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting consultants can show you how to design reports that let you analyze your business more effectively, transforming raw data into useful understanding of your company and customers.

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    SQL Server 2014 includes major enhancements in key areas such as speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly across all workloads including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and on-premises services that include system design, deployment, management, troubleshooting, and software development expertise to enable businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.

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    Progent's Microsoft-certified network engineers can assist your organization to determine the benefits of Microsoft Exchange Server 2010 for your company and can help your IT staff to design and carry out an efficient migration to Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange Server 2007 that will provide fast payback by improving your productivity, cutting the expense of hardware and support, simplifying management, and consolidating your key communications platforms.

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