Enlarging your at-home workforce can have a significant effect on IT architecture, security/compliance, and corporate workflows. Progent has two decades of background assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Knoxville company to pick the right tools and follow leading practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers support services that go from on demand guidance for getting you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Knoxville, Tennessee organizations to succeed with any facet of building a high-performing work-from-home environment by providing infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, security and compliance, data protection solutions, and unified management.

Voice/Video Conferencing for an At-Home Workforce
A wide range of video conferencing platforms from leading technology companies support virtual discussions, video conferencing, chat sessions, and screen sharing for both local workers and telecommuters. Many companies use multiple products to accommodate their various partners and clients. Progent's communications experts can help your organization to manage your existing voice/video conferencing environment and optimize the experience of your remote employees.

  • Skype for Business is Microsoft's leading communications product that enables real-time presence, instant messaging, audio and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist you to deploy and maintain Skype for Business client software to accommodate your remote employees. To learn more about Progent's support services for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 concurrent users for voice/video sessions. To learn more about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. For details about Progent's support expertise for Cisco Webex and for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features that include video calling, persistent threaded chat, plus data sharing. For details about Progent's consulting services for Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and help you to optimize your network architecture to host them.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Knoxville, Tennessee business, call 1-800-993-9400 or visit Contact Progent.

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    Progent can help small companies to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower hardware expense. Azure offers a wealth of public cloud services and Progent can assist you to understand the advantages and restrictions of different cloud computing models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure that you avoid the typical errors small companies make when migrating to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also assist you to configure firewalls and VPN connections and to manage Apple iOS devices and Google Android smartphones and tablets.

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    Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, optimizing and repairing Microsoft SCOM environments and offer organizations of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or on-premises technical support to assist you to fix serious issues detected by Microsoft SCOM 2012.

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    Progent's Microsoft-certified consultants offer businesses of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web-based technology for efficiently connecting people, teams and information. SharePoint provides a central location for your workers or clients to access, manage, distribute and manipulate useful information, files, and software and to communicate with other people. SharePoint allows quicker and more intelligent decisions, more efficient sharing across groups and more streamlined business practices. Windows SharePoint Services join employees, customers, teams and projects with the data they've created in a manner that makes data easy to locate, retrieve and apply. Progent's SharePoint experts can help your organization to maintain your current SharePoint solution or upgrade to the current release of SharePoint Server or to SharePoint Online.

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    Cisco's Meraki MS line of access and distribution switches are designed for sites that go from small branches to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online consulting expertise to help you to plan and implement a productive network architecture that incorporates Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-based management tools, configure policies to ensure compliance, develop and validate a disaster preparedness strategy, and resolve issues associated with any aspect of your Meraki deployment. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to create a unified networking infrastructure.

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    Progent's Linux consulting services provide small and mid-size businesses and software developers support for managing and maintaining Linux systems that run with Microsoft-based networks. Progent can give your business contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient one-stop source to show you how to build and manage a secure and robust mixed-platform network and communications environment that supports Linux and Microsoft interoperability by combining MS Windows with major Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Progent's Cisco CCIE-certified wireless network infrastructure consultants can provide remote or on-premises configuration and troubleshooting support to assist your organization to plan, configure, upgrade, tune, administer and debug Aironet wireless AP environments of any scale or architecture. Progent's Cisco wireless controller consultants can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity solution that is easy to administer and expand. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, location and configuration of Aironet wireless APs to work with your specific workplace layout, construction, and expected workloads.

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    If you need help creating, enhancing, or troubleshooting business aplications for Microsoft Windows, any version of Linux, or for the Web, Progent's expert team of program developers, database architects, and software project managers can help make sure you get the project done on schedule and within budget. Progent's experienced application developers can provide cost-effective and expert online consulting for jobs as small as creating Vidual Basic scripts for Office Excel or as large as rolling out mission-critical RDBMS applications built on SQL Server or Oracle.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent's Experts Group provides consulting in important areas such as Apple OS networking and programs; Consulting for Linux-powered, UNIX-based, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM expertise; Mission-critical and specialized program help; Chief Information Officer, management information analyst, and project management services; Special program design and integration; Web, electronic business, Electronic Data Interchange, and customer portal development and deployment; DBM support and efficiency help; Management intelligence expertise; and Telecommunications architecture support.

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    Progent's Microsoft engineers can provide affordable online support and development services to assist your business to design, implement, manage, and maintain SharePoint 2010 environments that can include web pages able to function as portals, extranets, document and media management applications, wikis, data warehouses, business information systems, enterprise search, workflows, and other utilities to support and enhance collaboration. Progent can show you how to integrate SharePoint 2010 with Microsoft SQL Server and with other data sources as well as with Microsoft's familiar office productivity programs like Office Excel, Word, Outlook, and Project. Progent can assist your business to migrate from earlier releases of SharePoint or move a mix of web applications into a unified and easy-to-manage SharePoint 2010 solution.

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    Microsoft Dynamics Customer Relationship Management helps small businesses nurture positive client relationships. Built-in Sales and Customer Service modules allow employees to share data to help improve sales success and deliver steady, effective customer service. Progent can set up the most sensible network infrastructure, including local and offsite wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM consultant who can show you how to combine Microsoft CRM with your sales or customer service databases.

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