Expanding your telecommuter workforce may have a major impact on IT infrastructure, security, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Midland company to pick the right technologies and adhere to leading practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent offers services ranging from on demand guidance for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Midland, Texas organizations to with any facet of creating a high-performing telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, cybersecurity, data protection solutions, and unified management.

Voice/Video Conferencing for Teleworkers
A wide selection of voice/video conferencing products from leading technology companies enable online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite workers and telecommuters. Many organizations use a mix of conferencing products to meet the needs of their various partners and clients. Progent can assist you to manage your existing conferencing environment and enhance the experience of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications product that supports presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can help your company to deploy and maintain Skype for Business clients to accommodate your at-home workforce. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 simultaneous users for video sessions. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus editing and playback for future reference. For details about Progent's support services for Cisco Webex as well as for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities that include voice/video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support services for Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these products and assist your business to tune your WAN architecture to host them.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Midland, Texas business, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent's certified Windows Server 2022 experts can assist your organization to plan and implement an efficient upgrade to Windows Server 2022 that features high availability and that uses an on-premises system architecture or a hybrid model that combines cloud-based Windows Server on Azure with an on-prem implementation of Windows Server 2022.

  • Internet Access Consulting WiMax Specialist
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    Progent provides nationwide online phone support and troubleshooting services for companies who run UNIX or Linux environments or whose information systems include a mix of UNIX/Linux and Microsoft Windows products. Remote technical support provides maximum return for your IT budget by extending user efficiency and limiting the hours charged for computer repair services. Advanced online access technology and experienced technicians and engineers combine to enable Progent to solve the majority of network problems without wasting time and expense by going to your site. In most of situations your IT issues can be dealt with over the phone or via a mix of phone help and online network analysis. Progent can make available Cisco certified CCIE network experts and CISM and CISSP premier security specialists to assist you with the most difficult system issues.

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    Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to every client. The discipline of detailing and organizing support records allows more efficient support and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who won't release the keys to the kingdom.

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  • Specialist Solaris
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    Progent's Sun Solaris platform consulting services provide small companies and developers support for managing and supporting Solaris environments that coexist with Microsoft-based networks. Progent can give your business contact with Sun Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISM credentials. This broad array of expertise provides you with a convenient one-stop source to help you create and maintain a protected and robust cross-platform connectivity and communications solution that allows Solaris and Microsoft interoperability by combining Windows with popular versions of UNIX including Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux platforms including RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.

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    Progent's Microsoft-certified IT experts can provide Windows Server 2016 integration consulting to assist organizations of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain clusters.

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    VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for restoring services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a DR solution based on VMware SRM.

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    Progent's Juniper-authorized network consultants can assist your company to design and implement Juniper Firewall and VPN platforms, optimize and support your infrastructure, and upgrade smoothly from discontinued devices to current releases. Progent's Junos OS engineers can also provide expertise with Juniper's premier network operating system to help your business to simplify the management and improve the protection of your Juniper VPN appliances and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations manage environments that include a combination of Juniper's OS platforms.

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    Microsoft Windows 8.1 is designed to power devices ranging from smartphones and slates to engineering workstations. A wealth of innovative capabilities, including touch screen interface and signature live tiles GUI, offer a broad range of benefits for organizations who know how to exploit them. Progent's Microsoft-certified experts can assist bring your business up the learning curve with Microsoft Windows 8.1 and make sure you gain significant competitive value from the product's various new and enhanced technologies.

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    VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM.

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