Expanding your telecommuter workforce can have a significant effect on IT infrastructure, security, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Providence company to pick the appropriate tools and adhere to best practices in building and operating a secure virtual office solution for teleworkers that promotes teamwork and returns maximum business value. Progent offers services ranging from as-needed guidance for helping you past challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Providence, Rhode Island companies to succeed with any aspect of building a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and unified management.

Video Conferencing for Telecommuters
A wide selection of voice/video conferencing platforms from major vendors enable virtual discussions, video conferencing, chat sessions, and screen/content sharing for both onsite workers and teleworkers. Many companies use a mix of conferencing products to meet the needs of their various partners and customers. Progent can help your organization to manage your existing voice/video conferencing ecosystem and optimize the experience of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications product that supports presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist you to set up and manage Skype for Business client software to accommodate your remote employees. To learn more about Progent's support services for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 simultaneous users for voice/video sessions. For details about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus revision and playback for training. To learn more about Progent's support expertise for Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities that include voice/video calling, persistent threaded chat, plus file sharing. For details about Progent's support expertise for Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and assist you to optimize your network architecture to host them.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Providence, Rhode Island business, phone 1-800-993-9400 or go to Contact Progent.

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