Expanding your remote workforce can have a major impact on network infrastructure, security/compliance, and company workflows. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Providence company to select the appropriate technologies and follow leading practices in creating and maintaining a secure virtual office solution for teleworkers that promotes teamwork and delivers maximum value. Progent can provide services ranging from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can help Providence, Rhode Island organizations to with any facet of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and unified management.

Video Conferencing for Telecommuters
A broad range of voice/video conferencing platforms from major technology companies support virtual meetings, video conferencing, chat sessions, and screen/content sharing for both onsite users and at-home workers. Many organizations utilize a mix of products to meet the needs of their various partners and customers. Progent's communications experts can help you to maintain your current voice/video conferencing environment and enhance the experience of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications platform that supports presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business client software to accommodate your remote workforce. To learn more about Progent's support services for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime support up to 32 concurrent users for video sessions. For details about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference. To learn more about Progent's support services for Webex and for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with features such as IP voice and video conferencing, threaded chat, plus file sharing. To learn more about Progent's consulting services for Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these products and assist your business to tune your network architecture to run them.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Providence, Rhode Island business, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent's experts can provide Mac users a range of services including workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and Exchange Server expertise, network protection services, and custom education. Progent can assist businesses to migrate to macOS from Mac OS X or earlier versions of Apple OS X and Progent can provide help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with Apple iPhone integration and Apple iPad management, or migrating to iCloud. For computer networks based solely on Apple macOS or OS X or for systems with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, configuring and maintaining a network infrastructure that is reliable, secure, fast and able to achieve your company's business goals.


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