Enlarging your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background assisting SMBs to plan, configure, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can help your Providence company to select the appropriate tools and follow leading practices in building and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent can provide services ranging from as-needed expertise for helping you over occasional IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Providence, Rhode Island businesses to succeed with any facet of creating a high-functioning telecommuting environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, data security, backup/restore solutions, and unified management.

Video Conferencing for Teleworkers
A wide selection of video conferencing products from leading technology companies support online meetings, video and voice conferencing, chat, and screen sharing for both local users and teleworkers. Many companies utilize multiple conferencing products to accommodate their various partners and customers. Progent can assist your organization to maintain your existing conferencing ecosystem and enhance the productivity of your at-home employees.

  • Skype for Business is Microsoft's leading unified communications platform that supports presence, IM, audio and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help you to set up and manage Skype for Business clients to accommodate your remote workforce. For details about Progent's consulting expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for training. For details about Progent's support expertise for Cisco Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features that include IP voice and video calling, persistent threaded chat, plus data sharing. For details about Progent's consulting expertise for Teams as well as for additional Office 365 products, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and help you to tune your network architecture to host them.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Providence, Rhode Island business, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    MS Office Communications Server delivers Instant Messaging and Real Presence in an extensible, enterprise-grade package featuring enhanced protection, seamless compatibility with popular Microsoft products, an expandable, industry-standard development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product allows lower costs and improved operational efficiencies, enhanced individual output, and stronger IP protection. Microsoft Communications Server has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts offer remote and on-premises support and troubleshooting help for your Office Communications Server environment and can help your organization to evaluate the costs and benefits of migrating to Skype for Business. Progent can also help you to plan and carry out an efficient migration that will add business value to your information network

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    Progent can show you how to plan, deploy, manage, and repair a viable Wireless network infrastructure, recommend appropriate products, and configure access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also show you how to build a thorough 802.11ac wireless system security plan that is well aligned with the security plan for your entire business network.

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    Remote continuous monitoring, automated alerts, and actionable analytical reporting are crucial to preserving the health of your IT system and avoiding preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have advanced so far that businesses of all sizes can afford a degree of network stability that was once limited to large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) options delivered as economical service packages created to help your company to identify and resolve a most network issues before they get big enough to hurt productivity.

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    Progent can assist you to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to SCCM 2012 from an older change management platform or assist you to modify your current SCCM 2012 environment to accommodate your evolving IT needs. In addition, Progent can help you to create an infrastructure that extracts the most value from SCCM by providing advanced consulting support for related Microsoft technologies including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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  • SharePoint Server 2016 Help and Support
    Office SharePoint Server 2016 Support and Help

    Progentís Microsoft-certified consultants can provide organizations of all sizes consulting, troubleshooting, and application development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web-based technology for intelligently connecting people, groups and data. SharePoint Server provides a common spot for your workers or clients to access, manage, distribute and manipulate relevant data, files, and software and to interact with one another. Microsoft SharePoint enables faster and more intelligent decisions, more effective access across groups and more economical business practices. Windows SharePoint Services connect workers, clients, teams and projects with the knowledge theyíve developed in a way that makes data easy to find, download and re-use. Progent's certified SharePoint consultants can help you to support your existing SharePoint solution or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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    Cisco VoIP Phones and Unified CM Technical Consultant

    Progent's Cisco certified networking experts offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Windows Server 2016 Integration Online Consulting

    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to design a DR solution based on Microsoft's cloud-tested Failover Clustering tools such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using commodity hardware, VM Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for easy, economical deployment of a failover cluster quorum witness.

  • Windows Server 2019 Deduplication Setup and Support Windows Server 2019 with Linux Consulting
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