Expanding your remote workforce may have a significant impact on network infrastructure, security, and corporate culture. Progent has 20 years of experience helping SMBs to plan, configure, administer, optimize, and debug IT environments that support a remote workforce. Progent can help your Rochester organization to pick the right technologies and follow leading practices in building and maintaining a secure virtual office solution for teleworkers that promotes collaboration and returns maximum value. Progent offers services that go from as-needed guidance for getting you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Rochester, New York companies to with any aspect of creating a high-performing work-at-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, data security, data protection solutions, and streamlined management.

Voice/Video Conferencing for Remote Workers
A broad selection of video conferencing platforms from leading technology companies enable virtual meetings, video conferencing, chat, and screen/content sharing for both local users and at-home workers. Many companies use multiple products to meet the needs of their different partners and clients. Progent's communications experts can help you to manage your current voice/video conferencing ecosystem and enhance the experience of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications product that enables real-time presence, IM, audio and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can help your company to deploy and maintain Skype for Business client software to accommodate your at-home employees. To learn more about Progent's support services for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video phone app for iOS and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 simultaneous users for voice/video sessions. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus revision and playback for future reference. For details about Progent's consulting expertise for Webex as well as for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with capabilities such as IP voice and video calling, persistent chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and assist your business to tune your WAN architecture to host them.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Rochester, New York business, phone 1-800-993-9400 or refer to Contact Progent.



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  • TMG 2010 Auditor Top Rated Professionals ISA 2006 Firewall
  • Technical Consultant MS SQL Server 2008 MS SQL 2008 Remote Troubleshooting
  • Technology Consulting Live Communications Server Microsoft LCS Server Instant Messaging IT Consultant
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  • Configuration Live Communications Server
    MCSE Expert Certified Support and Setup Live Communications Server

    Microsoft Communications Server provides IM and Real Presence as part of a scalable, world-class solution featuring enhanced security, seamless compatibility with popular Microsoft software, an expandable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product allows lower costs and elevated operational efficiencies, enhanced individual output, and better intellectual property security. MS Office Communications Server 2007 has been superseded by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications consultants offer online and on-premises support and troubleshooting help for your Office Communications Server environment and can assist you to assess the costs and benefits of upgrading to Skype for Business. Progent can also assist you to design and implement a smooth migration that will add business value to your IT system

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  • Top Essentials for Hyper-V Professional Largest Citrix Lab Manager Consult

  • IT Consultants Windows Server 2022 Kubernetes Containers
    Online Technical Support Windows Server 2022 and SCOM

    Progent's certified Windows Server 2022 experts can help your company to plan and implement an efficient upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with an on-site implementation of Windows Server 2022.

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  • Urgent Firepower Management Center On-site Support Cisco Firepower Configuration
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  • Urgent Meraki Cloud Management On-site Technical Support Consultants Meraki MR18 Access Point
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  • SharePoint Server Consulting Services
    SharePoint Portal Server Setup and Support

    Progent's Microsoft-certified consultants can provide companies of all sizes consulting, technical support, and application development expertise for SharePoint and SharePoint Online. SharePoint is an advanced solution that uses web-based technology for intelligently connecting people, teams and data. SharePoint Server provides a common location for your workers or clients to access, manage, distribute and interact with useful information, files, and software and to communicate with other people. SharePoint allows faster and more intelligent decisions, more efficient access across teams and more streamlined business practices. Windows SharePoint Services connect employees, customers, workgroups and projects with the information they've created in a way that makes data easy to find, download and re-use. Progent's certified SharePoint consultants can help your organization to support your existing SharePoint ecosystem or upgrade to the current version of SharePoint.

  • Western New York Rochester Immediate Computer Consultation Exchange 2003 Server 24x7 Exchange Server 2013 Outsourced IT Services Rochester, NY

  • Windows 2008 Failover Cluster Server Consulting Services
    Windows 2008 Cluster Consulting

    Progent's Disaster Recovery/Business Continuity (DR/BC) consultants have extensive experience assisting small organizations to reduce system downtime by providing affordable online consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network architecture, backup/restore solutions, and non-disruptive system maintenance. Progent's business continuity experts can help your company to plan and test an efficient business continuity plan that aligns with your business needs and budget. Progent's disaster recovery engineers can assist you to design, implement, and maintain resilient technologies including non-stop Internet connectivity, virtualization, clustering, network load balancing, continual off-site backup, and geographically dispersed hot backup centers.

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  • Service Reporting Network Consulting
    Services Documentation Computer Consultant

    Progent uses a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every consultant to each client. The practice of documenting and archiving support activity results in more efficient support and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.

  • Windows Server 2012 R2 Virtual Fibre Channel Integration Support Windows Server 2012 R2 Data Deduplication Computer Engineer
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  • Windows Server 2019 and SQL Server Help and Support Windows Server 2019 Hybrid Solutions Online Help
  • macOS Network Professionals OS X VoIP Remote Support
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  • Emergency QTS Sacramento Data Center Services
    Consultants QTS Internet Data Center

    The QTS (formerly Herakles) Data Center is located in the seismically-stable Natomas area of Sacramento, CA. If you are currently utilizing the QTS data center as a colocation site or if you are considering moving your primary or disaster recovery system to Herakles/QTS, Progent offers a variety of cost-effective services that include data center migration, system deployment and upgrades, infrastructure improvements, comprehensive project management services, virtualization expertise, offsite network monitoring, streamlined network administration, software programming, disaster recovery/business continuity planning and testing, data security evaluation, and the support of Progent's Test Lab.

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  • 24 Hour Specialists Hybrid Configuration Wizard
    MCSE Expert Certified Integration Exchange admin center

    Microsoft has made a strong effort to enable seamless hybrid networks that combine Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have some mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can help you with any phase of designing, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can provide occasional support to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Exchange solution is completed on time and within budget.

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