Enlarging your remote workforce may have a significant effect on IT infrastructure, security, and company processes. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that support a remote workforce. Progent can assist your Rochester organization to select the right technologies and follow leading practices in creating and operating a safe virtual office solution for telecommuters that facilitates collaboration and returns top business value. Progent offers support services that go from as-needed expertise for getting you past occasional technical roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can help Rochester, New York businesses to succeed with any facet of creating a high-performing work-at-home environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, endpoint security, backup/restore solutions, and unified management.

Video Conferencing for Remote Workers
A broad range of voice/video conferencing platforms from leading vendors enable virtual discussions, video conferencing, chat, and screen/content sharing for both onsite users and teleworkers. Many organizations use multiple products to accommodate their different partners and clients. Progent can assist your organization to manage your current conferencing environment and enhance the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading communications product that supports real-time presence, IM, audio and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can assist you to deploy and maintain Skype for Business clients to support your at-home workforce. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone app for iOS, iPadOS, iPod and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference. For details about Progent's consulting expertise for Cisco Webex and for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with features such as voice/video conferencing, persistent chat, plus data sharing. To learn more about Progent's consulting expertise for Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and help you to optimize your network infrastructure to run them.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Rochester, New York business, call 1-800-993-9400 or go to Contact Progent.

An index of content::

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    Progent's Technical Response Center offers national extended hours remote support for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts offer after-hours telephone support and remote secure network connection to troubleshoot and repair technical problems rapidly and economically. The breadth of IT expertise represented by Progent's team of nationwide support engineers makes it possible to escalate even the most difficult problems to qualified experts as needed. For urgent issues, the TRC tries to answer your call for support within one hour.

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    Progent provides support services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall/VPN product that fits your security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate smoothly to modern WatchGuard firewall solutions.

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    Altaro VM Backup from Hornetsecurity provides small businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or on-premises services to assist you to design, deploy, manage and debug a modern backup/restore system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, enhancing and fixing SCOM environments and can provide companies of all sizes expert remote or on-premises consulting services for SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also assist you to install and customize SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as both Microsoft and third-party apps and services. Also, Progent can deliver fast online or onsite technical support to help you to remediate critical problems detected by System Center 2012 Operations Manager.

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    Forefront Threat Management Gateway 2010 builds on the proven security technologies of Microsoft ISA Server 2006 and offers a easily administered Internet gateway that delivers a single-server platform for a variety of security features such as an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, VPN control, plus HTTP and HTTPS inspection. Forefront TMG 2010 includes advanced web security reporting capabilities, permits custom reports generated by SQL Server, works with Active Directory to simplify authentication, and can be installed as a virtual machine to cut expenses and enhance availability. Progent's Microsoft engineers can help your company to plan and carry out pilot and production deployments; interface Forefront Threat Management Gateway with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server, and SharePoint; set up Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual server with Windows Hyper-V; and provide ongoing support and repair services. Progent's consultants can also assist you to migrate smoothly to Microsoft Forefront Threat Management Gateway from ISA Server.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted architectures and also supports low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or onsite services to help you to design, install, manage and debug a modern backup and disaster recovery system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup technology.

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    Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to promote top performance and maximum uptime for key applications by providing unified, mixed-platform tracking of physical and virtual infrastructure installed across local datacenters and private and public clouds. Progent's consulting team offers advanced online and onsite support to assist organizations of any size to design, integrate, optimize, enhance and repair Operations Manager 2016 solutions. Progent can assist you to move to Operations Manager 2016 from earlier releases of Operations Manager or from other IT infrastructure monitoring products, or integrate a variety of monitoring tools into a cohesive infrastructure management solution. Progent can also show you how to expand your Operations Manager 2016 scope to incorporate infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.

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    Progent can assist you to prepare for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to Configuration Manager 2012 from a legacy device management solution or help you to enhance your current SCCM 2012 environment to accommodate your changing business requirements. Also, Progent can help you to create a software foundation that extracts the most value from SCCM by delivering expertise with associated Microsoft technologies including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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    Progent can provide the support of certified engineers as well as experienced software developers, database administrators, project managers, network infrastructure engineers, business continuity specialists, and data security consultants to assist you to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, install test systems at your datacenter or at Progent's test lab, design and execute out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS solutions, and define a cost-effective and safe network infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.

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