Expanding your remote workforce may have a major impact on IT architecture, cybersecurity, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Rochester company to select the appropriate tools and follow leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent can provide services ranging from on demand guidance for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Rochester, New York companies to succeed with any facet of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Video Conferencing for an At-Home Workforce
A broad selection of voice/video conferencing platforms from leading vendors enable online meetings, video conferencing, chat sessions, and content sharing for both onsite workers and telecommuters. Many organizations utilize a mix of products to meet the needs of their various partners and clients. Progent can assist you to manage your current voice/video conferencing ecosystem and optimize the experience of your remote employees.

  • Skype for Business is Microsoft's leading communications product that enables real-time presence, IM, audio and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help you to deploy and maintain Skype for Business client software to support your at-home employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 concurrent users for video calls. To learn more about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference. For details about Progent's consulting services for Webex as well as for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with features that include video calling, persistent chat, plus file sharing. To learn more about Progent's consulting services for Microsoft Teams as well as for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and help you to tune your WAN architecture to run them.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Rochester, New York organization, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Nexus switches are designed to provide the speed, scale, resilience, cloud readiness, capacity, security and ease of management needed to function as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide online and onsite consulting and troubleshooting expertise to help you to create an optimal network topology, build pilot environments to validate your switching solution, deploy Nexus switches, create and implement effective policies, run security and compliance evaluations, set up proactive monitoring and alert systems, fully utilize network resources by means of virtualization technologies, troubleshoot switching and routing issues, optimize system performance, plan for expected growth, and set up the advanced high-availability (HA) capabilities incorporated into Cisco's Nexus family of switches. Progent's consultants can also assist your business to upgrade efficiently from outdated Nexus switches or Cisco Catalyst switches to up-to-date Nexus platforms.

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    Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point consultants can provide affordable remote and on-premises help for Catalyst next-generation Wi-Fi 6 wireless APs.

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    Progent believes that a well designed and executed network can be a vital factor for enabling any company's growth, and Progent applies this philosophy in our own network infrastructure. We have created a zero-downtime virtual office infrastructure that allows our staff consultants and authorized contractors to deliver rapid and efficient support, collaborate easily on challenging projects, and gain from professional and private maturity from acting as a member of an exciting business culture of personal drive and freedom.

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    Progent's Cisco certified wireless networking consultants can provide affordable remote and on-premises support for end-of-life and modern Wave 2 Aironet wireless APs and Progent can help your business to design and manage Wi-Fi environments that include indoor and outside/industrial Aironet access points.

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    Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of network service, performing a wide variety of IT projects for an extensive array of customers. Each Progent consultant shares a refined set of individual best practices that are incorporated into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT help, but also a consultant with field-tested approaches for using computer knowledge to resolve actual IT problems quickly.

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    important features of Microsoft Dynamics GP/Great Plains software include a modular design that allows you to license just the functionality you need, a standards-based architecture based on Microsoft technologies to protect your investment and provide a highly integrated environment, advanced reporting services that allow you to monitor all operations, income and spending and sales patterns, integration with Microsoft Office to speed access to business information, the ability to integrate information from virtually any database or workstation software into Microsoft Dynamics GP, plus an open design that makes it easy to create specialized programs. Progent can show you how to configure and support a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP consultants to show you how to turn the powerful features of Microsoft Dynamics GP business accounting software into a productive business solution.

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    Progent's Apple Mac experts can promote the creative aspect of Mac environments by offering consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video post production studio.

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    Progent's CISSP-premier cybersecurity consultants can help businesses of any size with any facet of IT security. Progent can help implement efficient security systems that protect a small office from advanced threats or Progent can design, configure, and manage a comprehensive security strategy for hybrid networks that support local, online, and mobile clients accessing network resources spread over multiple physical datacenters and various clouds.

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    Progent's SonicWall firewall experts can help you integrate, manage, and tune SonicWall firewall products including the current SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into an end-to-end security solution and build protection into your business practices.

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    Remote continuous monitoring, automated alerts, and periodic analytical reporting are crucial to preserving the health of your IT system and avoiding preventable and expensive downtime. Remote Monitoring and Management (RMM) technology has progressed to the point that companies of any size can get a level of network stability that was previously limited to enterprises. Progent can provide several Remote Monitoring and Management (RMM) options delivered as economical service packages created to help you to identify and resolve a most network problems before they can impact productivity.

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    Progent's Wi-Fi site survey services help you to design, install and debug a Wi-Fi network optimized for your facilities, offering your business a WLAN that has the reception, speed, density, Quality of Service, security, and roaming ability your company requires. Wireless survey services from Progent include online predictive analysis for planning a Wi-Fi network and on-premises survey services for confirming, optimizing, and debugging a functioning Wi-Fi LAN.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's ProSight Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall.

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    Cisco's Firepower NGFWs Firewalls provide a major performance improvement compared to Cisco's popular ASA 5500-X security appliances and include unified management and automation of modern security capabilities like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to plan and carry out a smooth upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's subscription-based security services to build and centrally manage IT ecosystems that include branch offices, data centers, private clouds and public clouds.

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    Cisco's PIX 500 firewalls have reached end of life and Cisco may no longer offer support these legacy devices. Progent still provides technical support for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you assess whether to move up to next generation firewall technology from Cisco. Progent's Cisco technology specialists can help you plan and implement a smooth migration to Cisco ASA 5500-X firewalls following leading practices.

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    Progent's Microsoft and Cisco-certified consulting experts can assist you to determine the value of Microsoft Exchange 2010 for your business and can help your IT staff to design and carry out an efficient upgrade to Microsoft Exchange 2010 from Exchange Server 2003 or Microsoft Exchange 2007 that will provide fast return on investment by increasing your productivity, cutting the expense of hardware and service, simplifying management, and integrating your vital communications platforms.

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    Microsoft Virtual Server 2005, run on the Windows Server platform and based on software originally developed by Connectix, delivers the power needed to carry out server consolidation, software migration, and server quarantine tasks via virtualization technology in an enterprise-ready IT environment with high expandability, manageability, and reliability. Microsoft has targeted Virtual Server 2005 at companies wishing to enhance ROI in software programming and piloting, upgrading from outdated mission-critical software, and hardware consolidation. Progent's certified Virtual Server experts can assist your company to evaluate and integrate Microsoft Virtual Server 2005.

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    Catalyst family of wireless controllers streamline the administration of wireless networks by unifying the configuration and management of wireless APs, optimizing Wi-Fi performance by limiting the effect of RF congestion, improving Wi-Fi uptime with rapid failover, and strengthening security by identifying threats and analyzing traffic content based on user class and locale. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controllers to manage Wi-Fi LANs of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern Wi-Fi controller solutions.

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    Progent's certified Office Word and Office 365 Word consultants offer a wide range of economical online support services to help you to manage and troubleshoot your current Microsoft Word environment or help you to upgrade to a current version of Office Word. Services offered by Progent's experts include VBA programming, isolating and resolving compatibility issues between various releases of Word, integrating Word with different Office apps such as Excel and Outlook or with third-party platforms and plug-ins,network optimization for dependable. reliable cloud connectivity, security support, smart phone synchronization, and online training customized for individuals or groups.

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    Progentís IT outsourcing services offer affordable computer support for small businesses. Whether it involves designing network architecture, setting up an in-house Help Desk or outsourcing a one, deploying an updated e-mail system, monitoring your network, or building an on-line business application, outsourcing your IT technical services can reduce expenses and minimize risks, permitting IT service budgets to increase in a more linear and manageable fashion than is feasible by assembling a large, knowledgeable internal network support organization. Progentís Outsourcing White Paper and datasheets show how Progent can help you build a secure and robust network architecture for your critical business software powered by Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.

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