Expanding your telecommuter workforce may have a significant impact on network architecture, security, and company processes. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Rochester company to pick the appropriate tools and adhere to leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and returns top business value. Progent offers support services that go from on demand guidance for helping you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent can help Rochester, New York businesses to with any aspect of building a high-functioning telecommuting environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, data security, data protection solutions, and streamlined management.

Voice/Video Conferencing for Teleworkers
A broad range of video conferencing products from leading technology companies support online discussions, video and voice conferencing, chat, and screen/content sharing for both local users and teleworkers. Many companies utilize a mix of conferencing products to accommodate their various partners and customers. Progent can help you to manage your existing voice/video conferencing ecosystem and optimize the productivity of your remote workforce.

  • Skype for Business is Microsoft's popular communications platform that supports presence, IM, audio and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist your company to set up and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's consulting services for Skype for Business, visit Skype for Business consulting services.
  • FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 simultaneous users for video sessions. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference. For details about Progent's consulting expertise for Cisco Webex and for additional video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with features that include IP voice and video conferencing, threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and assist you to optimize your network architecture to host them.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Rochester, New York company, call 1-800-993-9400 or refer to Contact Progent.



An index of content::


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    Cisco's PIX 500 Series firewalls have been discontinued and Cisco may no longer offer support these legacy devices. Progent still offers technical support for Cisco's PIX Series firewalls to help you with maintenance and Progent can in addition help you assess if you should migrate to next generation firewall technology available from Cisco. Progent's Cisco technology experts can help you plan and implement an efficient migration to Cisco ASA 5500-X Series firewalls following industry best practices.

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    Progent's Helpdesk management and co-management services enable companies to cut costs, improve output, and adapt quickly to sudden changes in business circumstances.

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  • Microsoft Windows 2008 R2 Integration Services
    After Hours Microsoft Expert Support and Integration Windows Server 2008 Security

    Progent's certified professionals can assist you you to calculate the advantages of Windows Server 2008 for your business, create pilot programs and migration strategies, integrate Windows Server 2008 with your network infrastructure and workload, train your support personnel how to use new management tools, and deliver continuing consulting and technical support via budget-friendly alternatives such as Contact Center support and remote technical assistance.

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  • Les Kent has a 35-year history of successful technology integration, executive administration, sales, and operations. He has demonstrated a talent for creating elegant information technology solutions while working as a network architect, programmer, project manager, deployment expert, and troubleshooter for small companies, new ventures, and global enterprises.

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    The clustering technology built into the high-end versions of MS Windows Server 2008 is dramatically re-engineered to streamline the deployment, configuration, and administration of clusters that offer improved levels of system dependability, protection, efficiency, and versatility. New or enhanced capabilities include automated cluster Validation, revamped configuration and deployment, unified cluster administration, redesigned cluster infrastructure for increased uptime, better protection and quorum models, elimination of failure points, greater storage and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist you assess the business benefits of failover clusters, design and execute a deployment, educate your IT staff to manage your failover clusters, provide continuing consulting and support services, and produce and validate a workplace recovery plan.

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    Progent's Microsoft and Cisco premier computer consultants can provide expert help with a wide array of technologies and can deliver that expertise remotely anywhere in the U.S. or onsite in major cities throughout the country and anywhere in . Progent offers online help for information systems based on Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a mix of Microsoft Windows and UNIX/Linux technology. Progent also can provide access to the help of Cisco CCIE infrastructure specialists for the toughest connectivity problems, as well as the the assistance of CISSP and CISM-accredited security engineers to assist with complex security planning and problem solving. Progent has delivered remote troubleshooting to businesses in every state in the United States.

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