Expanding your remote workforce can have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your San Antonio company to pick the right technologies and adhere to leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent offers support services ranging from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist San Antonio, Texas organizations to with any facet of creating a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, security monitoring, backup/restore solutions, and centralized management.

Video Conferencing for Remote Workers
A broad range of voice/video conferencing platforms from major technology companies enable virtual discussions, video and voice conferencing, chat, and screen sharing for both local users and teleworkers. Many companies use multiple conferencing products to accommodate their different partners and clients. Progent can assist you to maintain your current conferencing environment and enhance the engagement of your at-home workforce.

  • Skype for Business is Microsoft's leading unified communications platform that enables presence, IM, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can assist your company to set up and maintain Skype for Business client software to support your at-home employees. For details about Progent's support expertise for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's group video calling platform for iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 simultaneous users for video calls. To learn more about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference and training. To learn more about Progent's support expertise for Cisco Webex and for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities such as IP voice and video conferencing, threaded chat, plus data sharing. To learn more about Progent's support expertise for Microsoft Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and assist your business to optimize your network infrastructure to run them.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your San Antonio, Texas organization, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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    If you have a small business information system with 10 to 50 network clients, Progent's computer outsourcing services save your organization from over-reliance on an individual independent consultant while giving you affordable and reliable access to enterprise-class network support. By providing IT support service when you require it, offering advanced expertise for key technologies, delivering unique support such as 24x7 network monitoring, and charging only for support you receive, Progent offers you an economical solution for maximizing the productivity and profitability of your small office information system. Progent is the intelligent way for small organizations to build and support a robust and secure IT system and to benefit from fast access to the skilled help ordinarily restricted to enterprises who can support a large internal IT group.

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    Microsoft Exchange Consulting

    Progent's Microsoft certified consultants can help you design and implement an efficient in-place Exchange Server 2007 migration plan that avoids productivity downtime, reduces ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent offers the knowledge and experience to complete your move rapidly and affordably. Progent's Exchange Server 2007 support, repair, and consulting services include expertise with the configuration of third-party enhancements of Microsoft Exchange 2007 Server and the design of unified messaging solutions powered by Microsoft Exchange 2007 Server.

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    The clustering technology incorporated into the Datacenter and Enterprise versions of MS Windows Server 2008 is dramatically redesigned to streamline the installation, setup, and maintenance of clusters that provide greater levels of system dependability, security, performance, and versatility. New or improved capabilities include automated cluster verification, easier setup and deployment, unified cluster administration, new cluster architecture for increased availability, better security and quorum structure, elimination of failure points, greater disk and memory capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help you assess the business benefits of failover clusters, plan and implement an installation, educate your IT personnel to administer your failover clusters, deliver ongoing consulting and support services, and create and validate a disaster recovery procedure.

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    Stealth penetration checking is an important part of any overall network security plan. Progent's security experts can perform extensive penetration tests without the knowledge of your organization's internal IT resources. Stealth penetration testing uncovers whether existing security monitoring systems such as intrusion incident alerts and event history monitoring are correctly set up and consistently monitored. Progent can provide continuous autonomous penetration testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, skipped patches, and dangerous IT product defaults can be chained together by threat actors into the multi-vector attacks typical of modern strains of ransomware.

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    Progent's Microsoft-certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 experts can help you to plan, deploy, and support a configuration of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your information system that provides the firewall security, performance and ease-of-use that your business requires.

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    Network monitoring commonly involves observing a system's resource usage to help uncover throughput bottlenecks or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring utilities that work under Linux and can be deployed to monitor mixed-platform environments where Linux and Windows coexist. Progent's system support engineers can help you take advantage of both these tools to tune and repair your network. Progent's Linux support services offer small companies and programmers help with administering and supporting UNIX and Linux networks that work with Windows-based products.

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    Progent's Microsoft-certified consultants have two decades of background providing e-mail and integrated email/telephony solutions for businesses. Progent provides economical Microsoft Exchange 2007 Server consulting services to strengthen email security and virus protection, achieve high availability email, and facilitate remote and mobile email access. Progent's Microsoft Exchange help and support services can aid you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT server or older Microsoft Exchange product such as Exchange 5.5 to Exchange Server 2010.

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    Progent has 20 years of experience assisting small and mid-size organizations to plan, implement, tune, administer, and debug computer networks that support a remote workforce.

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    Progent's team of application experts can provide advanced support, software programming, integration assistance, and webinar classes for leading business applications covering key areas including ERP and MRP, financials, business analytics, web application development, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with years of experience providing high-level consulting and troubleshooting services remotely, Progent can help clients anywhere in the U.S. to save the lost productivity and expense related to travel and on-premises activity without compromising the high quality of technical services.

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    Progent's Microsoft-certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration strategies, tune your network infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT management team, create an enterprise-wide security strategy, automate network management, assist with creating applications, and build and validate a disaster recovery/business continuity plan.

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    Cisco's security and offsite connection products for small companies offer a full line of easy-to-administer security solutions to help protect your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's professional consulting staff includes experienced engineers with Cisco's CCIE and Cisco Certified Network Professional qualifications who are able to assist your business to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that align best with your business goals.

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    Progent is a pioneer in affordably delivering enterprise-class network support to small businesses. Progent's success in addressing the network service requirements of the chronically underserved small business market is the combined outcome of key technical and operational breakthroughs that have removed a great deal of the conventional costs out of managing network support, injected unprecedented technical expertise into the support mechanism, and dramatically accelerated the solution cycle.

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    Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide economical remote and on-premises expertise, software development, and technical support services for businesses of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers plan and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud-based infrastructure into a seamless information management solution.

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    Progent's certified cybersecurity engineers can run cybersecurity evaluations of company-wide security to validate your organization's cybersecurity profile compliance with important industry security standards. Progent offers subscription-based managed services for security monitoring, on-demand network-wide security audits, and focused cybersecurity evaluations for critical areas of cybersecurity such as endpoints or cloud applications. Progent's accredited security engineers can also conduct comprehensive security assessments to evaluate your company's compliance with important international security standards including HIPAA, PCI, and ISO.

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    Cisco Cisco Unified Communications Manager (Unified CM), previously branded CallManager, is the foundation of Cisco's communications and collaboration solution. Unified CM and Unified Communications Manager Express offer a modern IP-PBX by integrating tightly with unified messaging applications that include Unified Communications Manager IM and Presence Service, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's Cisco-certified consultants can deliver efficient and affordable online and onsite expertise to help organizations of any size to build and maintain Unified CM deployments by providing Unified Communications Manager integration and technical support services that add maximum business value. Progent can assist with any facet of Unified Communications Manager setup and debugging in areas such as integrating Cisco VoIP phones and Video phones, designing dial plans, configuring SIP trunking and PSTN support, installing Cisco ISR routers with CUBE support, designing UCS server failover systems for survivability, capacity planning, and integration with Microsoft Exchange Server.

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